Responsibilities:

· Carry out routine preventive maintenance and corrective maintenance works for industrial aircond system.

· Prepare monthly maintenance service report.

· Perform trouble shooting and repair faulty electrical & mechanical components of aircond system.

· Handle additions & alternations / installation / replacement of aircond system.

· Perform testing and commissioning of aircond system.

· Ensure safe keeping of hand tools and maintain good housekeeping.

· Ensure all works are carried out safely in accordance with safety procedures.

· Any other duties as assigned.

Requirements: ·

· NITEC or Diploma in related engineering field.

· Hands-on experience in commercial air conditioning will be an advantage.

· Prefer with Class 3 driving license.

· Minimum 3 years of relevant working experience.

Other Information :

· Location: Changi Airport

· Working hours: 5 days

• Working Location: Jurong Island
• Working Hours: Weekdays, 8am to 430pm
• Transport from Jurong East MRT

Key Responsibilities:

• Support the Production Manager and Production Superintendent in process analysis, troubleshooting and optimization of plant operations.
• Responsible for all aspects of shift operations and manage shift team manpower and administration.
• Conducts daily shift meetings and assign duties to the shift team.
• Making emergency operating decisions.
• Leads Emergency Response Team as Site Incident Commander.
• Provide guidance to shift team for effective and safe operation.
• Ensure that periodic inspections are carried out to verify the smooth operation of all process equipment. Work requests are to be raised to rectify equipment faults if necessary.
• Reviewing DCS conditions/trends, analytical results, area logbooks and reading sheets, routine inspections of the process areas for equipment problems and housekeeping and having process technicians take appropriate corrective action.
• Take corrective action to control and rectify deviations in process parameters in order that finished goods are produced within specifications.
• Conduct on-job training and cross-training for technicians under their charge.
• Co-ordinate and control the receipt and delivery of chemicals and finished goods in the Plant.
• Ensure that non-conforming products and recycled materials are properly handed and treated in accordance to established procedures.
• Participate and lend support in project management when required.
• Implementation of cost reduction ideas for utilities and waste streams
• Ensure compliance with regulatory, company, and departmental Safety and Environmental guidelines, policies, and procedures.
• Prepare equipment for maintenance and commissioning of equipment.
• Work with Maintenance Department on Transition and shutdown maintenance planning

Requirements:

• At least 10 years working experience in a petrochemical industry.
• Diploma in a relevant discipline.
• Experience in leading people in a supervision role.
• Good knowledge and application of all safety rules and safety processes required in a chemical plant.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie | R1548888
People Profilers Pte Ltd | 10C3804
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Job Responsibilities

• Supervise on-site architectural work to ensure compliance with design specifications and standards.
• Coordinate with architects, engineers, and contractors to address design-related issues.
• Review architectural drawings, detailing, and specifications, ensuring proper implementation.
• Conduct regular site inspections to ensure quality control and resolve any discrepancies.
• Monitor the progress of architectural work to ensure timely completion of milestones.
• Ensure that materials used conform to approved specifications and drawings.
• Assist in resolving any technical or design issues that arise during construction.
• Ensure compliance with building codes, safety regulations, and industry standards.
• Prepare progress reports and provide updates to project management and stakeholders.

Job Requirements:

• Diploma or Bachelor’s degree in Architecture, Civil Engineering, or related field.
• 3–5 years of experience in supervising architectural works on construction sites.
• Hands-on experience in coordinating with architects, contractors, and site teams for the execution of architectural designs.

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization

Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Communicate order details to the Kitchen Staff

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

Follow all relevant health department regulations

Provide excellent customer service to guests

Able to communicate and coordinate technician teams and make sure facilities are kept in good operating conditions.

Committed team player.

Duties include: conduct tool box meeting, inspecting equipment, assigning tasks, setting schedules, supervising repairs, and enforcing safety policies strictly.

Job Description

• Industry/ Organization Type: Freight Transport
• Position Title: Procurement Supervisor
• Working Location: HarbourFront
• Working Hours: 5 days (Mon – Fri, 9.00 am – 6.00 pm)
• Salary Package: Basic up to $8,500 + AWS + $100 Mobile Reimbursement
• Duration: Permanent Role

Key Responsibilities

• Lead and manage a team to set supplier agreements based on sales and operations needs.
• Provide the Asia Pacific region with a range of sea freight and intermodal service providers.
• Research market developments and competition rates; act on findings.
• Build and expand relationships with new and existing suppliers.
• Work closely with suppliers, other offices, forwarders, and agents on rate offers and negotiations.
• File and maintain supplier information, rates, and surcharges in our Internal Vendor System.
• Monitor and manage the expiration of various rates in the Vendor System.
• Handle and control all rate negotiations with suppliers.
• Look for ways to make the best use of the supplier portfolio.
• Manage, support, and assist the regional procurement team in daily activities.
• Assist the Superior in other procurement duties as needed.

APPLY NOW!!!

• Diploma or similar credential required.
• At least 5 years of experience in procurement within the logistics industry.
• Possess container shipping experience.
• Excellent knowledge of sea freights and transportation.
• Experience in Continuous Improvement or Process Development is a plus.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68003 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Join Our Team as an Audit Senior

We're seeking an experienced and talented Audit Senior/Audit Supervisor to lead our audit engagements and contribute to our assurance teams' success.

Key Responsibilities:

- Lead audit engagements of various sizes

- Collaborate with team members for timely completion and high-quality audit work

- Manage client relationships and expectations

- Guide and coach junior staff

- Develop and execute audit plans, programs and verification

Specific Tasks:

- Obtain understanding of clients' businesses and develop tailored audit strategies

- Prepare and document planning procedures

- Perform audit tests of controls and substantive procedures to ensure that these assignments are planned, executed, documented and concluded based on the relevant professional standards

- Address assertions such as existence, completeness, rights, obligations, valuation, accuracy, presentation, and disclosure

- Prepare recommendation letter to client to improve control and enhance business efficiency

- Assist in due diligence, grant audit, compilation and any other special audit services

- Work closely with Audit Manager/Audit Partner

Requirements:

- Degree or Diploma in Accountancy, ACCA, CA or equivalent professional qualification

- 4+ years of relevant audit experience (preferable)

- Strong technical knowledge of accounting and auditing standards

- Strong communication and analytical skills

- Proactive, committed, and team-oriented

- Ability to work independently and manage time effectively

What We Offer:

- Opportunity for professional growth and development

- Challenging and fulfilling career advancement

- Dynamic working environment and practices

- Ongoing training and support

- Unlimited pantry access

- Competitive compensation package

If you enjoy tackling and crunching numbers and possess the ability to think analytically and critically, Verti Corporate Pte Ltd has a job for you. If you’re seeking a career in the Client Accounting industry and would like to exercise and refine your skills in client accounting, then look no further.

What better way to contribute your knowledge and skills than through the role of Client Accounting at Verti Corporate Pte Ltd ? Comprised of a team made up of young, passionate and proactive professionals, Verti Corporate assist a wide spectrum of clients in their day-to-day businesses, from accounting, payroll, human resource, tax, grant applications etc

The ideal candidate will be placed in the shoes of a self-motivated Client Accounting, where they will be actively engaged with us on our business on day-to-day basis. We’re seeking someone who is hardworking, adaptable, and willing to learn. If this sounds like you, then seize this chance and join us today!

Responsibilities:

1. Plan and oversee the preparation and review of monthly management accounts and reporting packages of a portfolio of companies;
2. Oversee the month end closing process for a portfolio of companies;
3. Supervise a team of junior accountants/executives in day to day outsourced finance function, including AP processing and payroll;
4. Plan, oversee and/or execute the consolidation of financial statements;
5. Compilation of financial statements in accordance with Singapore Financial Reporting Standards
6. Lead or assist as appropriate, the financial management services;
7. Research, analyse and provide accounting advice on specific or complex business transactions as and when assigned;
8. Handle consultancy and business advisory projects upon assignment;
9. Undertaking ad-hoc assignment assigned from time to time.

Requirements:

1. At least 4 years (Senior) or 5 years (Supervisor) working experience in similar field with some years of external audit experience or outsourcing function within corporate service providers.
2. Degree in Accountancy, ACCA or their equivalent.
3. Well-verse in SFRS, IFRS and generally acceptable accounting practices.
4. Good knowledge of internal control, risk management and corporate governance.
5. Sincere and committed, good time management and problem-solving skill, resourceful, proactive, able to work independently within fast-paced environment, effective verbal, and written communication skill.
6. Proficient in Microsoft Office applications.
7. Knowledge of modern automation tools and those with IT background or experience are encouraged to apply.
8. Strong command of English, and a 2nd lanugage

JOB RESPONSIBILITIES

- Handle Day to day operations in customer order entries and communicate delivery arrangements

& status with customers.

- Liaise with suppliers and transportation team on delivery plans.

- Monitor and ordering supplies to maintaining suitable inventory levels.

- Supervising warehouse staff and daily activities.

- Checking orders, bills, items received, inventory, and deliveries for accuracy.

- Maintaining inventory records, reporting relevant information, and preparing any necessary

documentation.

- Ensuring basic maintenance standards and compliance with health and safety regulations.

- Performing a daily inspection of the warehouse grounds.

- Communicating and coordinating with other departments and customers.

- Willing to work Night Shift (16-31th)

- Perform any other adhoc duties as and when assigned.

Responsibilities:

· Oversee the construction of projects from start to finish, ensuring that they are completed on time, within budget, and to the highest quality standards.

· Manage and supervise a team of construction workers, ensuring that they are safe and productive.

· Inspect construction sites regularly to ensure that they are safe, and that work is being completed to code.

· Communicate with clients, architects, engineers, and other stakeholders to ensure that their needs are met.

· Prepare and submit reports on the status of projects.

· Administer contracts and manage budgets.

· Stay up to date on the latest construction technologies and practices.

Qualifications:

· 5+ years of experience in construction supervision.

· Strong understanding of construction principles and practices.

· Excellent leadership and communication skills.

· Ability to work independently and as part of a team.

· Strong attention to detail and safety awareness.

The F&B Supervisor will oversee the daily operations of the restaurant to ensure exceptional customer service, smooth team coordination, and adherence to company standards. This involves managing the team and maintaning the quality fo products and services.

Key Responsibilities:

- Maintain positive customer service and high quality control

- Supervise, motivate, and mentor the team to maintain superior performance and productivity

- Assist in recruiting, onboarding and training new staff members

- Create and manage staff roster, ensuring adequate manpower deployment during peak hours

- Oversee daily operations, including opening and closing procedures

- Manage inventory and supplies, placing order when necessary

- Ensure compliance with statutory health and safety regulations, cleanliness and hygiene standards

- Assist with cash handling, till reconciliation and daily financial reporting

- Address operational challenges and resolve issues effeciently

Requirements:

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Ability to work under pressure in a fast-paced environment

- Organised, detail-oriented and able to multitask effectively

- Able to stand for extended periods and perform repetitive tasks

Benefits

- Competitive salary and performance-based incentives

- Opportunity for career growth and development

- Medical Insurance and paid time-off

Join Us:

If you are passionate about F&B industry, customer service, and team leadership, we would love to hear from you! Apply today to become an essential part of our vibrant community.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Responsibilities

Operational Management

• Ensure smooth daily operations and compliance with company policies
• Oversee the packing department to ensure orders are accurately and promptly prepared
• Maintain a clean, organized, and well-presented store environment
• Collaborate with other departments and streamline workflow

Packing Department Management

• Supervise and support the packing team to maintain order accuracy, speed, and quality
• Monitor inventory levels of packing materials and coordinate for timely replenishment
• Implement effective workflows to optimize packing processes and reduce errors

Team Management

• Recruit, train, and develop store team members, fostering a motivated and high-performing team
• Schedule staff to meet business needs while adhering to labor budget
• Conduct performance reviews, set objectives, and provide constructive feedback

Requirements

• Minimum 3 years of working experience preferably in a managerial role in a Food & Beverage industry
• Ability to inspire, lead, and develop a team
• Skilled in managing workflows, particularly within store and packing operations
• Effective in handling operational challenges with a solution-oriented approach
• Excellent written and verbal communication skills
• Flexibility to work weekends, holidays, and varied shifts as needed

Whatsapp 91834574 for more information

Job Description & Requirements

— Minimum 2 years of working experience in the catering or F & B industry

— Basic PC literacy

— Experience in all aspects of banquet service

— Excellent motivational skills

— Possess an eye for attention to detail

— Excellent interpersonal skills

— Proven track record in a similar environment.

— Proven experience within a high volume catering environment.

— Strong commercial and business acumen.

— Strong financial understanding and demonstrable budgetary control and results orientated.

— Experienced leader with excellent people skills and positive attitude.

— Self-motivated and innovative.

— Resourcefulness (capable of taking the initiative and overcoming challenges).

Responsibilities:

• Maintain of machinery & facility maintenance records for traceability needs
• Maintaining of air conditioning, electric power, plumbing and lighting system, cleaning, decoration, grounds, building keeping and security of building surroundings.
• Responsible in overseeing all aspects of safety to ensure compliance to the Workplace and Health Act and other safety related statutory legislations.
• Conducting audits in facilities on relevant risks and support and work with facilities to mitigate these risks.
• Maintaining comprehensive records and reports on safety and environment management activities.
• Monitor and escort external sub-contractors in carrying out repair and maintenance works within Company’s premises
• To react actively in recovery of daily machineries & accessories breakdown (To be efficient with least MB downtime)
• To provide support in daily mechanical, electrical or air-conditioning preventive maintenance works inclusive of building maintenance
• Plan, schedule and perform of preventive maintenance program on machinery & facility (Compressor, cooling tower, air-condition, etc)
• Attend to all break downs or complaints promptly and to perform investigation and rectification works
• Ensure all works are carried out safely and in accordance
• Work closely with purchaser to be cost efficient for repair and maintenance tasks

Requirements:

• Possess at least a Professional Certificate/NiTEC, Engineering (Industrial), Engineering (Metal Fabrication/ Tool & Die/ Welding), Engineering (Mechatronic/ Electromechanical) or equivalent;
• Min. 2 years of relevant working experience preferred;
• Candidates holding an Electrician’s license and prior relevant working experience in medical molds industry will be an added advantage.

Job Highlights
- Attractive Remuneration Packages, commissions & incentive bonus
- Friendly Environment
- Outstanding Career Advancement Opportunities
- Convenient location (2 minutes’ walk from Rochor MRT)
- Premium boutique beauty, wellness & aromatherapy

Job Descriptions
1) Provide professional analysis and consultation to customers.
2) Recommend suitable treatments and products to customers
3) Deliver excellence customer service and follow up with customers.
4) Manage appointments, client records, orders, stock and sales transactions.
5) Meet individual and branch sales target and KPI
6) Guide & train therapist to maximize performance.
7) Plan and improve treatments / services from time to time
8) Perform facial and body treatments/services to customers
9) Maintain hygiene, cleanliness & smooth operations in branch.
10) Any other administrative task when required.


Requirements
- Minimum 3 years of beauty & spa working experience as supervisor or senior role.
- Willing to work on retails hours & weekend.
- Good customer service, communication & interpersonal skills.
- CIDESCO, ITEC, CIBTAC or other beauty related qualifications
- Good customer service, communication & interpersonal skills.
- Sale oriented, service oriented and customer focused.
- Initiative, passionate, independent, cheerful personality & strong leadership skills.

Responsibilities:

• Supervision of facility GMP cleaner.
• Training of GMP cleaners.
• Resource and schedule management of GMP cleaners.
• Material and consumable management.
• Conduct regular safety inspections and implement corrective actions.
• Develop and enforce safety policies and procedures.
• Manage emergency preparedness plans and conduct drills.
• Ensure compliance with all applicable safety, environmental, and regulatory standards.
• Maintain accurate facility records and documentation.
• Prepare reports on facility performance and maintenance activities.

About You:

• Nitec or Diploma in Facilities Management, Engineering, or related field.
• Minimum of 3 - 5 years of experience in facility management within the pharmaceutical industry.
• Strong knowledge of maintenance procedures, safety regulations, and compliance standards.
• Good knowledge of GMP.
• Able to perform 12 hours shift.

Duration : 12 months. Option to extend/convert subject to performance review.

Based in Tuas.

Key Responsibilities:

Supervise day-to-day logistics and supply chain operations to ensure smooth and timely execution of tasks

Lead a team of warehouse operators and supervise all movements of cargo in/out of the warehouse

Oversee all aspects of inventory control efforts including daily cycle count

Ensure export shipment and local orders, including documentation, are delivered accurately and timely

Liaise with customers for all documentation and other operational matters

Monitor warehouse productivity, identify areas of improvement and drive cost control initiatives

Utilize technology and software systems to optimize logistics processes

Requirements:

Degree preferably in Logistics and Supply Chain Management and/or Industrial Engineering

Minimum 3 years of relevant experience in warehouse and logistics

Strong supervisory and interpersonal skills

Self-motivated and results-oriented

Good knowledge of SAP or WMS system

Proficient in MS Office

- Able to lead, manage & motivate a team of operator & handler

- Assist in own department's manpower planning and deployment

- Ensure effective implementation of process procedure in production

- Ensure efficient and effective communications inter and intra departments

- Assist in ensuring smooth running of department operations of shift on duty

- Troubleshoot quality issue caused by production

Train operator in the production process to ensure that they work efficiently and safety

Responsibilities

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned
• Supervise opening and closing operations ensure standard protocols are followed
• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints
• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
• Supervise and maintain cleanliness of the outlet
• Ensure compliance with safety and sanitation regulations

Qualifications & Requirements

• Bachelor's Degree in Hospitality / Retail Management or any related field
• Proven supervisory work experience in a hotel or restaurant set up (minimum of 1 years of experience)
• Strong leadership skills
• Excellent communication skills
• Customer service oriented

Position Overview

The Spa Reception Supervisor is responsible for maintaining all operating aspects of the spa reception including the arrival, departure, and reservations process of all guests. The individual leads the team of spa receptionists and therapists by example to deliver exceptional service.

The Role

Spa Reception Operations

• Perform receptionist tasks
• Provide spa tours
• Promote spa services and products
• Build relationships with guests during service and interaction
• Obtain feedback from guests for continuous improvement
• Handle guest complaints by following the procedures and ensuring guest satisfaction
• Ensure emails and billings are handled efficiently
• Ensure operational flow and follow up on spa packages, special requests and VIPs
• Perform opening and closing duties
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
• Communicate and escalate occurrences that require attention to management

Talent Profile

• At least 3 years of experience in a luxury spa or similar field
• Diploma in Spa & Wellness

Responsibilities include:

-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

·Positive attitude and commitment to excellence

·Respective skills in functions to be performed

·Excellent interpersonal and communications skills

·Team work

·Willing to learn and able to work under pressure

·Experience in F&B Operations,

·Preferably 3 years of previous experience in serving in restaurant

·Must be able to work night shift and split shift

·Must be able to work extra hours if neededResponsibilities include:

-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

·Positive attitude and commitment to excellence

·Respective skills in functions to be performed

·Excellent interpersonal and communications skills

·Team work

·Willing to learn and able to work under pressure

·Experience in F&B Operations,

·Preferably 3 years of previous experience in serving in restaurant

.Must be able to work night shift or split shift
.Must be able to work extra hours or weekend if needed

1, Project RC subcon supervisor

2, Manage a group of RC workers' daily activities

3, Supervise concreting works

4, supervise formwork works

5, supervise rebar works

6, Manage on site safety works

7, Coordination with Main Contractor for the subcontract works

8, Attend on site inspection

9, Budget control on site

10, Make sure the project is on schedule, with good quality, etc.

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts

What You Will Deliver

• Responsible for handling enquiries, requests and complaints in a timely and professional manner with a customer-oriented mindset.
• Work closely with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management as well as to achieve desired results and support business needs.
• Build and maintain strong relationships with existing customers and generate business opportunities
• Understand customers' needs and provide internal feedback on service improvement
• Make warm/cold & inbound/outbound calls to existing and potential customers
• Improve and innovate customer service procedures, policies, and standards in line with the company's objectives, and work with the customer service team with updated industry trends and new practices or knowledge
• Perform, lead, and train subordinates for administrative tasks and customer services skills
• Assist in any ad hoc tasks, monthly reports, CSO Dialogues, Workflow and SOP assigned by team lead and Managers

Who You Are

• Minimum 5 years’ relevant working experience in Telemarketing/ Customer Service field is preferred, and minimum 2-3 years’ experience in a supervisory role
• Mature with a positive attitude, resilient, aggressive, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and details
• Customer service oriented, a good team player with excellent communication skills and strong sense of responsibilities
• Able to work in a pressurized and fast paced environment