JOB SUMMARY
Reporting to the Manager on Duty, the F&B Supervisor will be responsible for delivering a seamless and delightful dining experience for our guests.
What you will be DOING:
Floor Service
· Familiarise with the restaurant set-up and all the food & beverage items on the menu and/or on-going promotions.
· Perform pre-operation and side station preparation and organisation.
· Greet and seat guests proactively.
· Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.
· Provide suggestions and/or promote signature items and/or on-going promotions.
· Take orders from the guests and to take note of any special requirements.
· Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.
· Coordinate with the kitchen team to ensure prompt and smooth items delivery.
· Serve the items as per the course of order.
· Be attentive and alert to guests needs to ensure proactive service delivery at all times.
· Close the bills accurately and promptly.
Guest Relations
· Attend to guests’ queries, needs and other special requests professionally and promptly.
· Check on guests’ dining experience discreetly and when appropriate.
· Encourage guests to share dining experience feedback in all feedback channels.
· Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
· Thank and bide fond farewell to guests.
General
· Supervise and coach F&B Captains assigned to station
· Perform general housekeeping and basic cleaning of the restaurant as directed.
· Observe all brand/operating standards and/or LQA.
· Practise food safety and hygiene in accordance to required standards.
· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
· Perform any other duties and responsibilities that may be assigned.
Your experience and skills include:
· GCE ‘O’ level / Certificate in Hospitality or equivalent
· Minimum 2 years of hospitality experience.
· Possess positive service mindset and attitude
· Friendly and cheerful disposition
· Good communications skills and enjoy interacting with people
· Ability to work independently and take initiative
· Good personal presentation and grooming
· Flexible with working days and hours including weekends and public holidays
