Responsibilities:
Customer Service
· Listen to and document customer concerns and issues with their vehicle.
· Provide clear and concise explanations of recommended services and repairs.
· Offer advice on vehicle maintenance and warranties.
Service Consultation and coordination
· Schedule service appointments and manage the service workflow.
· Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
· Keep customers informed of the status of their vehicle throughout the service process.
· Review the service and repairs completed with the customer, ensuring satisfaction.
Administration
· Prepare and present accurate cost estimates for labor, parts, and additional services.
· Process service orders, invoices, and payments.
· Maintain detailed records of services performed and parts used.
Qualifications:
· Experience in a Dealership setting will be an advantage
· Attention to detail and a commitment to delivering high level of customer service
· Knowledge of automotive repair and maintenance
· Strong organizational and multitasking abilities
· Possess class 3 driving license would be a plus but not compulsory
5.5 days
Mon to Fri 8.30am - 5.30pm
Sat 8.30am - 12.30pm