A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Candidates should have demonstrated potential for strong research and teaching activities or possess experience in curriculum development and pedagogical innovation and knowledgeable in areas related to biomedical engineering which may include:
• Biomedical engineering design
• Cellular bioengineering and tissue engineering
• Fundamental biomechanics and tissue biomechanics
• Bioanalytical methods and biosensors
• Artificial intelligence for biomedical engineering
• Personalised medicine or AI in medicine

Qualifications

Candidate should have a PhD degree in biomedical engineering, life sciences and medicine or a related field, preferably with teaching and post-doctoral research experience and is able to contribute towards major collaborative programs in engineering.

Why this role

Oracle Cloud Infrastructure (OCI) has been #1 platform of choice for running Generative AI workloads (LLM Development, model training/fine tuning and inferencing). Some of cutting-edge companies doing LLM development such as Mosaic ML, Adept AI, Cohere plus 30 other AI development companies have signed contracts to purchase more than $2 billion of capacity in Oracle's Gen2 Cloud (OCI). NVDIA themselves are using OCI’s RDMA cluster networking technology for their AI infrastructure. To drive market success of this offering in Asia Pacific, we are looking to invest in building a team of highly motivated & talented individuals in Asia Pacific.

What You'll Do

• You will identify AI-startups/AI Labs funded by enterprises focused on LLM (Large language model) development as the primary focus for deployment on OCI Generative AI infrastructure platform. As a secondary focus, you will focus on identifying enterprise accounts looking to re-train/fine tune foundational models & inferencing to deploy on OCI Generative AI infrastructure.
• Be responsible for revenue and in-charge of all aspects of the opportunity lifecycle (pitch, solution development, commercial constructs, negotiation & contracting) and orchestrate the alignment of key technical resources (within APAC and Global) at the relevant stages of the lifecycle.
• Pull all stops from the sale.

Who You'll Work With

Primarily out in the field working with customers, you will be working with extended teams internally (Field Sales, Presales, AI Infrastructure Tiger Team & Global PM teams) across the opportunity life cycle.

Who You Are

If you enjoy taking on challenges in a Sales/Business Development role to open new markets/segments with cutting edge cloud infrastructure & exploring unchartered territories, this role is for you.

To be successful in this role, you will need a strong background in Infrastructure & Generative AI domain & solutions (models/tools/frameworks etc) in a sales/ business development role. Strong understanding of Cloud Infrastructure (GPUs), Generative AI domain & a go-getter Sales attitude is a must. Knowing the competition and keeping abreast of the developments in the market is a critical requirement.

You have over 10 years’ of rich experience selling Infrastructure (GPUs preferred) to enterprises and recently selling Generative AI usecases to AI startups/Enterprises. Experience & willingness to work in a fast-paced environment is a must.

You exude a strong technical sales aptitude, have a sense of urgency & highly motivated to develop new multi-million dollar business. Have a positive attitude that is contagious & build positive relationships with customers and colleagues. You possess strong business acumen to spot opportunities for large AI Infrastructure deals where others see none. You are articulate & have a phenomenal communication/presentation skills. You thrive in a team environment that is fast-paced & have a flair bringing teams together for a shared purpose. You enjoy sharing ideas and best practices.

The role will be reporting to the Business Manager as a key member of the Sales Team in QT Instruments. This is a customer facing role supporting Sales, Operations, and Product Management who will be responsible for the execution of orders with the primary focus on building a strong relationship and providing superior customer experience.

We are looking for someone who is a self-starter and is able to work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Responsibilities:

1. Prepare sales quotations and update information to the company’s Sales CRM system
2. Manage Key Account Customers’ daily blanket orders and contracts including coordinating deliveries.
3. Ensure orders renewal and continuity together with the sales and marketing team.
4. Building and maintaining client relationships: Develop strong relationships with new and existing clients by understanding their needs, providing excellent customer service, and keeping them informed of updates and promotions.
5. Meeting sales targets: Work to meet or exceed team sales targets by closing deals and generating revenue and optimal gross profits for the company.
6. Reporting and sales tracking: Effectively make use of “Salesforce” (CRM software) to keep detailed records of selling activities, maintain an updated customer database, and report on sales performance to management in timely fashion.
7. Assist in the preparation and submission of sales tenders.
8. Any other duties assigned by Senior Management team.

Requirements:

• Minimum Diploma in any discipline.
• Minimum of 2-years’ experience in customer facing environment. (healthcare industry preferred)
• Must have experience processing orders in various systems. (e.g. Salesforce)
• Looking to find a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Able to manage multi-tasking in tight deadlines and cross-functional team communications
• Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems.

The Institute of Molecular and Cell Biology (IMCB) is a premier research institute at A*STAR whose mission is to harness biology for transformational bio-therapeutics and diagnostics. In this role, you will be working with the IMCB researchers, grant agencies as well as A*STAR finance, councils, and the central research office to provide relevant grant-related support to the institute.

Job Description: the role includes, but is not limited to, the following:

• Ensure that all grant proposal submissions meet the requirements as set by the respective granting agency.
• Review annual progress reports and final reports for various grants and ensure that these are submitted on time.
• Attend to requests from the granting agencies pertaining to budget scrubbing, letter of award and other steps required for timely activation of new grants.
• Assist investigators with changes related to their grants (deviation/variation requests).
• Work closely with A*STAR research office, councils, and finance regarding ad hoc requests for grant-related data and pending tasks.
• Serve as the institutional admin and help with creation and activation of accounts for grant-related portals such as IGMS and iGrants.
• Tabulate and track the grants of the institute to ensure easy extraction of grant data whenever required.
• Promptly attend to grant-related queries from investigators.
• Define timelines for internal review and approval SOP of grant calls and communicate to researchers for grant applications.
• Monitor, report and analyse grant application activities as well provide timely updates to management on grant status.

Requirements:

• Minimum Bachelor’s degree, preferably in Life Science or equivalent.
• Preferably with at least 3 years of working experience.
• Experience and/or keen interest in work related to governance/ policy/ research administration, especially in the research & development sector, is an advantage.
• Good team player with excellent written and oral communication skills.
• Excellent time management skills.
• Meticulous, resourceful, able to multi-task and work independently.
• Able to work collaboratively with internal and external stakeholders across functional groups and levels.
• Interested in science and technology.
• Proficient in M365 and related applications.
• Prior experience in dashboard reporting and/or project management is a plus.

• Position : Accounts Assistant (AR/AP/Good & Established Company) – Up to $3800
• Location : Alexandra Road
• Working hours : Monday to Friday | 8.00am to 5.45pm
• Salary (commensurate with experience) : Up to $3800 + Variable Bonus + 12 – 14 Days of Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Metal Manufacturing

Main Responsibilities:

• Handle Accounts Payable, Accounts Receivable
• Preparation of cheque or telegraphic transfer payment.
• Preparation and reconciliation of statement of accounts from vendors Generate and send statements to customers.
• Update daily cash report includes matching & posting of customers' payments.
• Perform bank reconciliation.
• Support monthly and year-end closing activities.
• Prepare and submit quarterly GST report.
• Assist Accountant in audit related matters
• Any other duties that may be assigned in the course of work.

Requirements:

• Minimum of Diploma in Accountancy with at least 1-2 years of experience
• Experience doing payroll will be an advantage
• Bilingual in English and Mandarin to converse with Chinese speaking associate

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

- Setup, operate and maintain all measuring equipment, gauges, and fixtures.

- Proficiency in understanding technical Drawing.

- Perform troubleshooting and repair of equipment.

- Measuring and verified the products to meet customer specification.

- Programming of CNC lathe machine.

- Operate turn mill machines with automatic bar feeder for production.

- Monitor production progress and fine tuning the machine to optimize production of components

- Reduce scrap and meet productivity targets.

- Perform environment clean practices.

- Perform workplace safety and health (WSH) policy.

职位描述：

-设置、操作和维护所有测量设备、仪表和夹具。

-熟练理解技术图纸。

-执行设备的故障排除和维修。

-测量和验证产品以满足客户规格。

-数控车床编程。

-使用自动棒料送料机操作车铣床进行生产。

-监控生产进度并微调机器以优化组件的生产

-减少废品并实现生产率目标。

-执行环境清理实践。

-执行工作场所安全与健康 （WSH） 政策

Unleash your potential with Senses International

Senses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances. Senses International have a team of passionate individuals who are dedicated to making a difference in the fragrance industry. As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation. The company encourage employees to explore their creativity and push the boundaries of what is possible in the fragrance industry

The company also foster a culture of continuous improvement and encourage the employees to take ownership of their career. Join Senses International and unleash your potential in the fragrance industry. With company’s unique blend of creativity and expertise, the sky’s the limit for your career growth and development.

Job Position: Sales Executive

We are currently looking for a committed Sales Executive to support Senses expansion plan. This role will be reporting to the business development director.

Key duties and responsibilities

Reporting to the Business Development Director with assigned tasks to achieve agreed business targets

Strengthen Business relationship & maintain high customer intimacy with current clients and expand account base

Develop account strategy internally for key customers to identify growth opportunities with the account

Manage project and work closely with technical team

Partner with operation team to ensure customer satisfactions in terms of services and supply

Any other duties as assigned.

Required Skills:

Min Diploma in chemistry or relevant field

Class 3 driving license (Company car will be provided)

Preferred at least 2-3 years of relevant experience in chemical or manufacturing industry.

Excellent communication skills, both written and verbal

Comfortable working in an aromatic environment

Proficient in the Microsoft Suite Applications (Excel, Words, Power Point) and good presentation skills

Preferred Skills/Competencies:

Creative problem-solving skills and ability to work with strict deadlines

Knowledge and application of sales techniques such as building rapport needs/values selling, negotiating, and closing the sale.

Ability to work both independently and / or within a team environment

Multi-tasking, prioritisation and effective time management skills

The Finance Assistant will support the Finance Manager in various financial functions, including accounts management, financial reporting, and analysis. The successful candidate will be proactive, detail-oriented, and capable of handling multiple responsibilities effectively.

Responsibilities:

Record Accounts Payable

· Record vendor invoices in system

· Process payments

Record Accounts Receivable

· Process billing and recording in system

· Record receipts in system

· Support to follow up on overdue receipts

General Accounting/ Close process

· Manage accruals, prepayments, recoverable accounts

· Prepare monthly balance sheet, bank reconciliations, follow up on outstanding items

· Support preparation of financial reports

· Support preparation of quarterly GST reports

Fixed Assets process

· Capitalise fixed assets in system

· Run depreciation

· Support to year-end audit preparation.

· Support ad-hoc Finance/Accounting process improvement process or any finance or accounting related ad-hoc projects

· Prepare financial statement for XBRL reporting and submission.

Qualifications

· Diploma in Finance, or related qualifications

· Eye for details, proactive and willing to take on challenges.

· Experience and proficiency in Microsoft office tools/programs.

· Good communication skills and systematic thinking.

· Responsible and positive work attitude with good abilities to deal with challenging tasks in a fast-paced environment.

Responsibilities:

• Monitor, maintain and order office supplies and equipment but not limited to Stationaries, Groceries, Medications, Pantry items, toner
• Monitor and maintenance of existing office facility and equipment
• Vendor management such as but not limited to cleaning, pest control, planter and servicing company
• Source for items and comparison of quotations
• Ensure related items have been invoiced and liaise with Finance for payment
• Assist in office main tenant and building management matters (e.g. fire drill, annual electrical shutdown, PA testing)
• Responsible for mail sorting, distribution and courier services
• Perform any other ad-hoc duties as assigned

Requirements:

• Diploma or Degree in any field
• Between 1 to 5 years of relevant experience in office administration and/or General Affairs
• Proficient in Microsoft Office
• Meticulous, organised and analytical
• Ability to work well with management and staff at all levels
• Good working attitude, tactful and possess excellent communication skills
• Interested applicants may also send their resume to [email protected]

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

• The Research Assistant will work closely with the Principal Investigator on several research projects on using machine learning in chemical and control engineering problems
• The Research Assistant will help to develop machine learning models for both theory and applications in advanced control systems

Job Requirements

• A Bachelor degree in a relevant area, e.g., Chemical Engineering, Control Engineering, Computer Science, Chemistry, etc.
• Experienced in machine learning, optimization and programming languages (e.g., python, Matlab, C++, etc)
• Any experience with 1) advanced control, 2) machine learning theory and applications, and 3) chemical engineering and chemistry is a plus

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The Research Assistant will work closely with the Principal Investigator (PI) to design and build desirable microstructure to enhance mechanical properties of steels by additive manufacturing.

The job scope of this position is:

• Conducting literature reviews and understanding state of the art
• Planning and implementing experiments
• Developing simulation models to guide microstructural engineering
• Analysing the experimental and simulation data
• Writing progress reports and research papers

Qualifications

• Bachelors/Masters Degree in Materials Science or Mechanical Engineering
• Knowledge of metallurgy and microstructural engineering is highly required
• Expertise in microstructural characterisation techniques (e.g. TEM, EBSD and FIB) and mechanical testing
• Expertise in numerical simulations (e.g. phase field, FEM)
• Experience with metal additive manufacturing (e.g. powder bed fusion, directed energy deposition) will be advantageous
• Good publication record will be advantageous
• Self-motivated, good team player

Job position summary

Reporting to the Group Manager, the main responsibility of the admin assistant is to provide daily administrative support to the team.

Key Roles and Responsibilities

• Liaise with Manager/ Superintendents for prompt supply of technical spare parts or vsl repair jobs.
• Handle purchasing activities as well as arranging logistic to connect the spares to the vessels.
• Create job sheet in Tally Accounting system and Issue PO to vendor.
• Provide delivery note/ proforma invoice/ packing list to the vendor for delivery.
• Send enquiry/ requisitions to suppliers worldwide for quotations of supply of technical spare parts.
• Liaise with vessels on any information required pertaining to requisitions.
• Follow up with quotation from suppliers.
• Assist in logistics arrangement (air freight/ sea freight/ land transport/ sea transport)
• Liaise with agents and ships for supply of spare parts and sometimes repairs to vessels worldwide.
• Document filing / sending final costing to accounts for billing/ Invoicing.

Relationship

• Technical and Accounts Department

Job experience, functional knowledge & qualifications

• 1 – 2 years administrative experience is preferred
• Minimum A-level/ITE/Diploma holder
• Fresh graduate with a good attitude will also be considered
• Basic knowledge of Energy Management Systems and / or energy conservation methods is an advantage

Competencies

Level 1

Level One Competencies

Effective decision-making

• Analysis & Problem Solving

Interacting with others

• Collaboration, inclusion & teamwork
• Listening and communicating

Driving high quality

• Customer focus
• Planning & organizing
• Initiative
• Accountability

1) To get Sales and do coordination

2) To liaise with customer on their requirements

3) To assist Sales Executive for all technical issue

4) To coordinate with suppliers for the job

5) To generate quotation, job schedule and sales reports to customer and Director

6) To do sales forecast and sales marketing

7) To collect payments from customers

8) To do proposal with drawings for customers

· Identify the needs of prospects and extend professional advice and solutions to them.

· Engage and establish relationships with prospects from the daily-assigned pool of leads.

· Conduct sales pitch to prospects and convert them into long-term clients.

· Capture mindshare and build market presence in the Postpartum industry.

· Provide exceptional customer experience and maintain high service standards.

· Maintain a good after-sales relationship with clients and ensure their inquiries are handled promptly.

· Any other ad hoc duties assigned by supervisor or Management.

JOB DESCRIPTION

Increasing sales revenue by ceasing B2B sales opportunities.

JOB SCOPE

Sales Engineer shall be responsible for: -

• In charge creating sales pipeline from lead generation, sales engagement, negotiation to closing.
• Build and support our sales team in the implementation of strategic sales plans to meet corporate growth objectives.
• Conduct market research to exploring in lead generation and evaluate customer needs actively.
• Maintaining a collaborative and constructive exchange as an integral part of product & marketing team.
• Maintaining and improving leads records in CRM timely and accurately manner.
• Any other adhoc job assigned.

Responsibilities:-

•Provide personalised care to the elders in gentle, empathetic, efficient, and timely manner

•Treat each elder, regardless of circumstances, with consideration, dignity, and respect at all times

•Review and implement all aspects of Care Plan with/for the elders

•Measure and record vital signs (temperature, blood pressure, pulse, or respiration rate) as requested by staff nurse / case manager and / or physician

•Assist in the daily living of the elders – feeding, showering and changing diapers

•Prepare and cook simple meals and snacks for elders following nutrition guidelines, elders’ dietary restrictions / allergies and preferences. Serve and assist elders with dining.

•Maintain a clean and safe environment for the elders - launder personal clothing for elders, simple housekeeping such as change bed linens and / or make beds

•Assist with coordination of transport for elders and / or elders using wheelchairs or assisted walking (use of life equipment)

Requirements:-

•Minimum GCE 'N' level or equivalent

•Possess WSQ Certificate in Healthcare (Nursing) or relevant certificates will be an added advantage

•Possess basic IT skills

•Rotating Shifts

EA: 23C1698

EAP: R1879425

• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyse key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 years of experience in sales will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

· Customer service executives are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls.

· They answer any questions the customer may have and then redirect them to the appropriate team or department.

· Helping customers to schedule their appointment.

· Any other ad hoc duties assigned by supervisor or Management.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The successful candidate will work with Prof. Noah Lim under a project on Multicomponent Formulations For Coatings That Increase The Shelf Life of Perishable Goods.

The main responsibilities of the position include:
1. Participate in project operation.
2. Fruit market survey.
3. Screening and optimization of edible components for fruit extension shelf-life coating formulation.
4. Structure analysis of formulated coating/thin film

Qualifications

• Qualifications / Discipline: Bachelor Degree in Chemistry/Materials/Food Science and Technology.

• Skills: SEM, Confocal Microscope, FTIR, HPLC, sensory evaluation, etc.

• Experience: With expertise in food science, formulation development, polymer science, biomaterials.

· Maintain general filing system manually or electronically

· Validate and record staff petty cash claims for reimbursement

· Compile and prepare bi-weekly progress site reports.

· Consolidate time card for worker monthly

· Assist in raising material request form for purchasing

· Other administrative duties as assigned (example: maintain office stationery stocks)

· Handle public inquiries, complaints, and feedback

· Establish and maintain good relationships with stakeholders living/working near to construction site

Requirement

Minimum O’ Level or some formal qualification

Minimum 3 years of relevant working experience in administrative role, preferably in the construction industry

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

• Delivering excellent service to ensure high levels of customer satisfaction.
  • Motivating the lab store team to meet objectives by training and mentoring staff.
  • Work with the Procurement Head business strategies to attract new customers, expand store traffic, and enhance profitability.
  • Hiring, training, and overseeing new staff.
  • Responding to customer complaints and concerns in a professional manner.
  • Ensuring store compliance with health and safety regulations.
  • Developing and arranging promotional material and in-store displays.
  • Preparing detailed reports on buying trends, customer requirements, and profits.
  • Undertaking store administration duties such as managing store budgets and updating financial records.
  • Monitoring inventory levels and ordering new items.
  • Ensure all operations are conducted within recognized industry health and safety regulations.
  • Devise metrics to measure lab store status and report these figures during monthly management meetings.
  • Conduct internal audits to ensure compliance with health and safety regulations

Qualifications

• General degree, preferably in Supply Chain or Logistics
  • At Least 1 year of relevant Lab Supplies Store or Procurement experience
  • Good interpersonal, communication and people management skills
  • Result oriented, strong attention to details and time management skills
  • Demonstrates commitment to teamwork with good analytical and project mgt skills
  • Experience as a change agent in an organization
  • Familiar with B2B or B2C system
  • Financial and Business Savvy
  • Proficient in Microsoft Office, BI tools.

JOB DESCRIPTION

The Indoor Sales Coordinator plays a pivotal role in supporting the sales team and ensuring the smooth operations of the sales process within an indoor or office setting. This position involves a combination of administrative tasks, customer interaction, and coordination with various departments to facilitate successful sales transactions.

JOB SCOPE

1. Customer Interaction:

• Respond promptly and courteously to customer inquiries via phone, email, or in-person.
• Provide product information, pricing, and answer questions about products or services.
• Assist customers in making purchase decisions by understanding their needs and recommending appropriate solutions.
• Handle customer complaints or issues, aiming to resolve them in a professional and satisfactory manner.

2. Sales Support:

• Collaborate with the sales team to ensure effective communication and coordination.
• Assist in preparing sales quotations, proposals, and contracts.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and transactions in the CRM system or relevant software.
• Monitor the status of orders to ensure timely delivery and customer satisfaction.
• Generate sales reports and presentations as required by the sales manager.

3. Administrative Tasks:

• Manage and organize sales-related documentation, contracts, and agreements.
• Coordinate with other departments such as logistics, finance, and marketing to ensure seamless order processing and delivery.
• Handle administrative tasks, including data entry, filing, and maintaining inventory levels.

4. Product Knowledge:

• Stay informed about the company's products or services, their features, benefits, and applications.
• Continuously update product knowledge to provide accurate information to customers.

5. Team Collaboration:

• Work closely with the sales team to provide them with the necessary support for achieving sales targets.
• Communicate customer feedback, trends, and insights to the sales and product teams.

6. Upselling and Cross-selling:

• Identify opportunities for upselling and cross-selling based on customer needs and preferences.
• Suggest complementary products or upgrades to enhance the customer's purchase.

7. Training and Development:

• Participate in training sessions and workshops to enhance sales and customer service skills.

PROPOSED EXPERIENCE

• High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
• Proven experience in a sales support, customer service, or administrative role.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
• Detail-oriented with good organizational and multitasking abilities.
• Problem-solving skills and the ability to handle customer complaints effectively.
• A positive attitude and a customer-centric approach.

Specific accountabilities:
Sales Planning
* Develop the sales and renewal strategy for geographic sub-region in line with BU LTP, working in close collaboration with Account Management and Markets teams.
* Review and contribute to the regional pipeline and prioritisation of opportunities in line with LTP.
* Review product and solution mix in line with opportunities in the region and recommendations to the organisation.

Sales Engagement Strategy
* Qualify opportunities raised by account management in terms of solution fit and revenue potential.
* Develop and take ownership of the sales strategy, the relationship mapping and the planning for each engagement, with support of account management.

Bid Management
* Lead large to extra large deals. Take full ownership of bid management process from start of the engagement to contract signature.
* Is responsible for the definition, structuring and analysis of the commercial framework.
* May be supported by Sales Manager on the more complex deal in order to concentrate on bring leadership and strategic thinking to the bid.

Contract Negotiations
* Manage the contracting plan and lead the entire negotiation process from drafting to contract signature.
* Prime entry point for customer negotiation team.
* Structure the negotiation framework in line with BU objectives and legal criteria.
* Coordinate internal contract negotiation team.

Post contract
* Hand over contract to Account Manager and Program Manager.
* Provide clarifications and support resolutions of commercial issues to the rest of the BU organisation.
* Share objectives of the execution of the Customer implementation in line with business case.

About ideal candidate:

• University degree in Economics, Engineering, Business or related discipline or equivalent work experience, preferably an MBA
• Proven record of on target Sales, IT, Management, Finance, IT and in complex, high-value sales
• Has the ability to 'think-outside-the-box' and is able to liaise with all internal stakeholders (including top management).
• Excellent understanding of the airline business and GDS industry, Complex IT projects