Looking for a new career but have no experience?

About Us:

We're a dynamic global sales and marketing powerhouse, partnering with top-tier clients to revolutionise their sales strategies and market dominance through exciting, face-to-face marketing initiatives.

We're on the hunt for fresh talent to nurture into future leaders within our industry. If you're hungry for success, our proven systems are tailor-made to propel ambitious go-getters like you!

Your role :

• Be the face of our clients, assisting with presentations and onboarding processes.

• Champion customer acquisition through engaging face-to-face interactions

• Take the lead on exciting marketing campaigns and projects

• Management roles with incentives! to lead a team and explore more potential campaigns

Benefits :

• Regular Travel opportunities -> Regional and International

• Personalised 1 to 1 Coaching Provided at every stage

• Gain invaluable exposure and skills that will level up your game

• Thrive in a positive, supportive team environment

• Step out of your comfort zone and into your potential

• Sky's the limit with uncapped earnings potential!

Ready to kickstart your career journey with us? Let's chat!

Key Responsibilities:

• Provide excellent customer service to parents and students, answering inquiries about courses and schedules.

• Manage enrollment processes, student records, and class timetables efficiently.

• Support sales efforts by following up with potential clients, coordinating trial lessons, and ensuring a smooth onboarding experience for new students.

• Handle administrative duties such as preparing materials, scheduling appointments, and assisting teachers with classroom needs.

What We're Looking For:

• Strong communication skills with a friendly and approachable attitude.

• Good organizational skills with an eye for detail.

• Ability to multitask and adapt in a busy environment.

• Prior experience in sales or customer service is an advantage.

• Passion for education and helping students achieve their goals.

Benefits

1. AWS + Performance bonus.

2. Enjoys insurance and medical subsidy, annual leaves, medical leaves.

3. Flexible working culture.

Working hour

5.5 days/44 hours per week.

How to Apply:

If you're ready to be a key part of our growing center, send your resume to [email protected] Or WhatsApp: +65 97591599 (Ms Jessy)

We can't wait to meet you and have you as part of our team making a real impact on students' futures!

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

The position will be responsible for developing and managing sales programs to help clients get the best results from their marketing campaigns on Meta – through consultation, education, optimization, and support via vendor partners.

Ideal candidates will combine an exceptional ability to drive results, collaborating with internal teams - regional and global - as well as outsourced sales with vendor partners. You will have a passion for delivering value at scale to small business advertisers through rigorous planning and flawless execution, a keen eye for identifying process and workflow opportunities and a willingness to roll up your sleeves and execute the tactics.

Success in this position requires strong sales, vendor partnership, cross -functional collaboration and problem-solving skills, as well as attention to detail and the ability to thrive in a dynamic and ever-changing environment. Most importantly, you will bring a passion for helping others achieve results.

Responsibilities

• Develop sales pipeline strategy and lead end-to-end execution of global sales programs and outsourced sales via vendor partners
• Deliver against quarter targets in sales leads, revenue, and customer satisfaction
• Monitor progress against goals and manage vendors around the world to meet and exceed productivity metrics
• Make data-informed decisions to drive performance, resource allocation and juggle competing priorities
• Work effectively in a highly collaborative environment
• Identify actionable insights to improve sales results and team strategy

Minimum Qualifications

• 6+ years’ experience working with sales, digital advertising and program management
• Proven track record of successfully influencing, communicating & collaborating with cross-functional groups both internally and externally to produce meaningful & impactful results
• Prior experience working across regional and global partners
• Ability to adapt to a fast-paced, international work environment with the drive for making an impact
• Knowledge in data concepts and principles to prove ability to think analytically
• Demonstrable prioritisation skills that facilitate the most effective & impact-orientated contributions to key strategic business objectives & customer growth
• Fluency in English is required as the successful candidate will manage clients whose usual business language is English

Preferred Qualifications

• Experience with Outsourced Sales or experience working & building relationships with outsourced vendors/third parties sales
• Experience working with Small and Medium Businesses, external sales and marketing partners, or Advertising Agencies

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Responsibilities

• Engage with customers to promote and sell health and wellness products, working towards exceeding sales targets.
• Provide personalized customer service by answering inquiries and offering expert advice
• Stay updated with the latest product offerings, supplements, and health trends to effectively assist customers.
• Assist in creating and maintaining attractive product displays.
• Manage stock levels, participate in regular stock checks, and ensure product availability.
• Help maintain the store’s cleanliness and organisation, ensuring an inviting shopping environment.
• Build customer relationships by promoting loyalty through consistent engagement and product recommendations.
• Collaborate with the team to achieve store goals, share knowledge, and provide a positive customer experience.

Requirements:

• At least 1 year of related working experience in retail industry.
• Candidates with experience selling health and wellness or beauty-related products will be ideal, but not a must.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Sales-oriented with proven results and a strong desire to achieve sales targets.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVVX77W

Job Description/Job Scope

1. Modeling of emerging data storage systems

2. Assist the development of channel coding algorithms and techniques

3. Implement the developed algorithms into Matlab and C/C++ software packages

Qualifications, Skills, Experience

1. A Bachelor degree in Electrical Engineering

2. Fundamental knowledge on Error Correction Coding, Digital Communications, and Signal Processing

3. Matlab and C/C++ programming skills

Successful professionals will assist and lead audit engagement for client across various industries with the guidance of senior personnel. This entails planning, preparation of audit working papers, verification and review / prepare of financial statements in compliance with the required regulation including Financial Reporting Standards, Companies Act and other industry specific standards.

The audit professionals will also engaged with client to develop relationship and maintain the professional image of the firm.

Our professionals will require:

• A Degree in Accounting or equivalent. Candidates that is in the process of completing their studies may be consider at a case-by-case basis
• Excellent communication and report writing skill
• Minimum 1 year experience

Successful professionals are assign and remunerated according to their experience and qualifications.

Interested candidates should send their CV to Mr Tia Poh Koon.

We regret that only shortlisted candidates will be contacted.

Bonham Investment Management is a Singapore based investment manager founded by two experienced fund managers in 2024. We are in the early stage of growth and we would like to invite exceptional talents to join our team.

The company holds a Capital Markets Services (CMS) License in Singapore and is regulated by the Monetary Authority of Singapore (MAS).

JOB DESCRIPTION

To support the Chief Executive Officer and Chief Investment Officer with a broad range of administrative tasks.

Please note we support flexible working hours and up to 2 days of working from home a week.

JOB RESPONSIBILITIES

Handle a broad range of administrative duties as well as ad-hoc projects in investor relations, HR, finance, accounting and compliance.

JOB REQUIREMENTS

· Diploma or equivalent

· 1-2 years of administrative support experience in a fast-paced environment

· Good communication skills (written and spoken)

· Resourcefulness

· Meticulous and organised

· Exceptional multitasking and time management abilities

· Proficient in MS Office

· Experience and knowledge in finance and/or accounting is a plus

Position: ASSISTANT COOK

Working Hour: 12 hours / 6 working days a week

* Included weekend, dinner time and public holiday

Salary: $2,500.00 - $3,500.00

Location: West

Job Description

• In charge of daily purchasing of ingredient
• Ensure client' satisfaction
• Food preparation and serving customer
• Hygiene and cleanliness

Responsibilities

• Must have at least 3 years exp
• Must able to commit on weekend, dinner time and public holiday
• Positive attitude with a strong sense of communication with customer

CRESCENDO HR PTE. LTD. / 21C0786

NCS / R21102835

Job Scope

- Day to day operation of the office.

- Perform general office administrative support, filing and organising documents, data-entry, etc.

- Knowledge of principles and practices of basic office management.

- Handle any other ad-hoc duties and tasks assigned.

Qualifications & Experience (Fluent in Chinese is a must)​​​​​​​

- Proficient in Microsoft Office Software

- Excellent co-ordination and organization skills self-motivated, initiative, good ability to prioritise tasks quickly and effectively.

- Good in written and spoken Chinese and English.

- Ability to work under pressure and manage multiple priorities in a fast-paced environment.

(Able to start work immediately)

• Knowledge of Portnet and shipping document
• Deployment of Container trucks about 10-15 trucks
• Cms booking
• Liaise with customers on daily trucking requirements
• Computer literate/ customer service
• Independent,initiative and willingly to learn
• Training will be provided whenever needed
• Any other ad - hoc duties as & when required

Established Import & Export Company dealing with fresh vegetables locating in the western part of Singapore (10 mins from Haw Par Villas MRT)

Looking for Accounts Assistant

Criteria :

1) Fresh Polytechic graduate with no working experience are welcome as training will be provided.

2) LCCI diploma will be an added advantage

3) Computer Knowledge in Microsoft Excel

4) Need to know Chinese (liaise with chinese speaking customers and suppliers)

5) Willing to learn and able to work independently

6) Duties includes Invoicing, Collections of Cash & Cheque, Bank Reconciliation and checking of stock

6) Able to start work immediately

Working Hours : 9am to 6pm, Monday to Friday, 5 day week

Salary range : $2,500.00 to $2,900.00 depending on qualification and working experience.

• Assist in the preparation of monthly, quarterly, and annual financial statements.
• Manage accounts payable and receivable functions.
• Reconcile bank statements, balance sheets, and other financial reports.
• Process invoices and payments accurately and on time.
• Ensure compliance with local accounting standards and company policies.
• Maintain and update accounting records and files.
• Assist with audit preparation and provide necessary documentation.
• Handle general ledger entries and month-end closing procedures.
• Support the finance team in any ad hoc tasks or projects.

Requirements:

• A diploma or degree in Accounting, Finance, or a related field.
• At least 1-2 years of experience in accounting or finance roles.
• Strong understanding of accounting principles and procedures.
• Proficiency in accounting software (e.g., QuickBooks, Xero, SAP, etc.).
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to work under pressure and meet deadlines.
• Good communication skills, both written and verbal.
• Fresh graduates are welcome to apply if they have relevant internship experience.

Preferred Qualifications:

• Knowledge of Singapore Financial Reporting Standards (SFRS) is an advantage.
• Ability to communicate in both English and Mandarin is a plus.

Responsibilities:

• To assist with loading and unloading of goods at office and delivery sites
• Ensure all loading/unloading is done in a timely and orderly fashion with minimal errors
• Checking of delivery orders before deliveries.
• Ensure all documentation is signed and acknowledged by the relevant parties.

Requirements:

• Good memory recall
• Must be able to understand basic English for clearer understanding of product codes
• Be responsible, and possess a willingness to learn.
• Relevant experience is advantageous but not a must.

• Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

• Buying, weighing and storing ingredients and food supplies

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Dear Graduating Honors/Post-Graduate Students:

Department of Computer Science is recruiting full-time Teaching Assistants for Semester 2 of Academic Year 2024/2025!

A Teaching Assistantship is an excellent starting point for a career in academic teaching. Teaching Assistants gain teaching experience during graduate studies, which is welcomed by future employers in academia and beyond. A limited number of positions are available for both current Teaching Assistants wishing re-appointment, and new appointments.

Who may apply?

• Senior PhD students who are doing well in research and who have good part-time teaching records may apply for new appointments.
• PhD students should discuss with their supervisors before applying.
• Undergraduate and Master’s students who plan to continue their studies at SoC as a PhD student with the Department, and have obtained a Honors (Highest Distinction) or Honors (Distinction) may also apply.
• We accept any computing-related degree (e.g. Business Analytics, Information Systems, Computer Science, etc).

Qualifications

...

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Responsibilities

• Maintain full sets of accounts for an overseas entity.
• Full spectrum of Accounts Receivables of Parent company
• Prepare monthly financial reports
• Adhoc accounting duties

Requirements

• Diploma in Accounting or equivalent
• Minimum 1 to 2 years working experience
• Good written communication skills
• Proficiency in MS Excel
• Highly organized and meticulous
• Minimal supervision
• Work well in a team

Requirements
* Proven experience as Supervisor or similar role
* Organizational and leadership abilities
* Communication and interpersonal skills
* Self-motivated with a results-driven approach
* Problem-solving skills

- Able to work 6 days week and on a Sunday or PH

Responsibilities
* Set daily/weekly/monthly objectives and communicate them to employees
* Organize workflow by assigning responsibilities and preparing schedules
* Oversee and coach employees
* Identify issues in efficiency and suggest improvements
* Enforce strict safety guidelines and company standards

Job Descriptions

• Assist in preparing project plans, schedules, and timelines.
• Organize meetings, take minutes, and follow up on action items.
• Maintain and update project documentation, reports, and files.
• Coordinate travel arrangements and logistics for project team members.
• Assist with the preparation and management of project budgets and resources.
• Monitor project progress and ensure tasks are completed on time.
• Support the team in ensuring that project goals are met in line with project scope, quality standards, and deadlines.
• Act as a point of contact between project stakeholders, clients, and team members.
• Prepare and distribute project updates, status reports, and meeting agendas.
• Respond to client inquiries and assist with customer communications as needed.
• Ensure that all project-related documents are stored and managed correctly.
• Track project deliverables and ensure they are completed according to the schedule.
• Support the team in risk management and mitigation efforts by maintaining proper documentation.
• Identify and report issues or obstacles affecting project timelines or budgets.
• Assist in finding solutions to challenges that arise during the course of a project

Job Requirements

· A Bachelor's degree in Business Administration, Project Management, or a related field is preferred.

· Previous experience as a project assistant, project coordinator, or in a similar administrative role is a plus

· Knowledge or experience in project management software

· Strong organizational and time management skills.

· Excellent written and verbal communication skills.

· Ability to work well under pressure and handle multiple tasks simultaneously.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

· Detail-oriented with a proactive attitude and problem-solving skills.

· Strong team player with a collaborative approach.

· Adaptable and flexible in a dynamic work environment.

· Ability to maintain confidentiality and handle sensitive information with discretion.

Job Description

• Managing AP using accounting software and other programs
• Handling accounts for separate entities and vendors
• Analyzing workflow processes
• Establishing and maintaining relationships with new and existing vendors
• Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures
• Processing due invoices for payments
• Preparation of inventory report.
• Assist in AR duties
• Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts

Job Requirement:

• Account/ Business / Economics related qualifications required
• Understanding of basic principles of finance, accounting, and bookkeeping
• Superb time management skills and detail orientation
• Ability to maintain confidentiality of company and partner information
• Experience in accounts is an advantage
• Experience with accounting software and online platforms is an advantage
• No experience required, full training will be provided

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START YOUR REWARDING CAREER WITH US NOW!
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Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: [email protected]

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)
Posting Personnel: Leroy Lok
EA Personnel Reg No.: R2090115

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About The Opportunity

OKX is seeking an Executive Assistant to support our Group CEO.

This role is ideal for a dynamic, intelligent and highly organized individual who excels in meticulously managing details and consistently striving to get things done.

If you have a passion for the crypto/web3 industry and demonstrate proficiency in both English and Chinese (Mandarin), this presents an exceptional opportunity for you to thrive.

What You’ll Be Doing

In this role, your day will consist of managing and prioritizing a steady stream of requests, meetings, trips, and anticipating how our CEO wants these priorities to be handled. To succeed, you'll need to balance the needs and requirements of multiple stakeholders and be ready to pitch in wherever necessary.

Your key responsibilities include:

• Support to the CEOManage the CEO's daily schedule, including vetting, prioritizing, and providing recommendations
  Short-term and long-term project management for the CEO and other members of the executive team
  Facilitate client receptions and ensure a seamless experience for VIP guests
  Assist CEO in conducting town hall meetings, facilitate management and strategy meetings
  Help arrange CEO's domestic and international travel
  
• CEO Office Department ManagementPrepare and review documents, reports, and presentations for executive meetings
  Assist in performance assessments and reviews for the CEO's office team members
  Organize team-building activities and manage departmental events
  Assist in budget management and financial reporting related to the CEO's office
  

What We Look For In You

• Bachelor's degree or equivalent experience from a reputable institution is highly regarded
• Executive Support Experience: 2+ years of supporting C-Level executives
• Proactive and Adaptable: Track record of taking initiative and navigate through ambiguity and fast paced industry
• Strong Communication: Exceptional written and verbal communication skills
• Tech Proficiency: High proficiency in collaborative software, Microsoft Office, and a readiness to embrace new tools
• Time Zone & Travel Flexibility: Able to provide timely support across multiple time zones and travel as needed
• Proficiency in both English and Mandarin is mandatory

Perks & Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

Veterinary Assistant

My Family Vet Clinic was established in 2012 and is located in Bukit Batok. At My Family Vet, we are looking for a good team player that assists us in our clinic and is able to multitask in a busy practice. Work ethics and love for animals and their welfare is what we are looking for.Training and guidance will be provided.The veterinary assistant job scope would include animal husbandry, animal handling & restraint as well as front desk duties, where you will be working together with our team. Only shortlisted candidates will be notified.

Requirements:

Singaporean or PR
Minimum educational qualification: No minimum education qualification
Computer literate
Good communication skills
Prior relevant experience and training (e.g. in medical/veterinary field, customer service) is preferred but not necessary. Training will be provided to the individual who has the right attitude to learn.
Love for animals is a must.

Job Scope:

The primary responsibilities of the Veterinary Assistant are:Ensure the cleanliness and sterility of the clinic.
Assist the receptionist which includes handling the clinic's hotlines and client enquiries during and after work hours, including emergency calls.
Registration of current and new clients and providing the necessary forms needed for them to sign as per the veterinarian's instructions.
Dispensing of medication to owners and giving advice on preventive care of their pets as per veterinarian's guidelines.
Handling all administrative work involving filing and keeping of records, i.e for expenses, accounting, etc.
Receiving delivered stock from suppliers, arranging of items for display, stocktaking of items in the clinic and keeping track of inventory
Preparation of medication and stocking of medication cabinets.
Carrying out diagnostic imaging including radiograph and ultrasound for dogs, cats and other small animals.
Carrying out minor procedures such as nail clipping, shaving, bathing, ear cleaning and stitch removal for dogs, cats and other small animals.
General care for hospitalized dogs, cats and other small animals, inclusive of cleaning the cages, feeding during mealtimes, administration of medication and checking on their well being.

2. SKILLS
Veterinary

Able To Multitask

Animal Husbandry

Administrative

Work

Housekeeping

Inventory

Arranging

Administration Pets

Good Communication Skills

Animal Handling

Team PlayerCustomer Service

Responsibilities

• Efficiently handle documentation and filing tasks.
• Regularly check and replenish office supplies such as stationery and pantry items.
• Assist in the completion of daily administrative tasks.
• Manage incoming phone calls and greet visitors professionally.
• Support other tasks as assigned by the superior or Director.

Requirements

• Minimum Diploma in the related field.
• Proficient in speaking and writing in English.
• Demonstrated ability to meet deadlines and deal with competing priorities.
• Excellent attention to detail, including proofreading and editing skills.
• Ability to independently resolve routine problems and issues.