Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 3 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in curtains and blinds will be a good advantage (Training will be provided).

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 5 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Title: Full-Time F&B Operations Manager

We are seeking a dynamic and experienced F&B Operations Manager to lead daily operations and drive excellence in our food and beverage establishment. If you’re passionate about customer service, team management, and operational efficiency, we’d love to hear from you!

Key Responsibilities:

• Oversee daily F&B operations, ensuring quality service and compliance with health and safety standards.
• Recruit, train, and manage staff, fostering a positive and productive work environment.
• Handle customer feedback, ensuring high levels of satisfaction and loyalty.
• Monitor budgets, control costs, and prepare financial reports to optimize profitability.
• Manage inventory, supplier relationships, and stock levels.
• Implement marketing strategies, promotions, and seasonal offerings.
• Ensure food and beverage quality meets or exceeds company standards.
• Address operational challenges and maintain seamless service during peak hours

Requirements:

Proven experience in F&B management or a similar leadership role.
Strong organizational, problem-solving, and communication skills.
Ability to thrive in a fast-paced environment.
Knowledge of financial reporting, budgeting, and inventory management.

Job require to work on Weekends and Publice Holiday

Job Scope

• Pick, prepare and pack products ordered by Online Customers in a timely and accurately manner

• Perform quality checks on picked products

• Replenish products in the warehouse

• Assist in loading of shipping containers

• Any ad-hoc tasks that may be assigned as and when require

• Training provided in-house

• Preferably familiar with E-commerce platforms (Lazada, Shopee, Red mart, NTUC Marketplace and etc..)

• Working hours: 7.30am - 11.30pm (Monday - Friday)

Job Description & Requirements

• Overall-in-charged of Accounts Payable
• Perform Day to Day Financial Transactions, including Verifying, Classifying, Computing, Posting and Recording Accounts Accurately
• Attend to Supplier’s Enquiry on Statement of Accounts and Payments
• Perform Monthly Bank Reconciliation for Bank Accounts and Prepare Bank Deposits
• Review & Streamline Procedures & Processes Related to Payments
• Other Ad Hoc Duties as assigned.

Job Requirements

• ITE Certificate OR at least 3 Years relevant Finance & Accounting Experience
• Meticulous Sharp & Responsible. Independent but yet also a Team Player
• Great Attitude & Highly Motivated with Good Interpersonal Skills
• Good Communication & Problem-Solving Skills
• Able to Work in a Fast-Paced Environment.

Job Info

• Work in a Pleasant Working Environment
• Work Location – Bedok Industrial Estate (take 17A from Bedok MRT – Last stop)
• ½ day off on Eve of all Public Holidays
• Annual Wage Supplement Entitlement
• Attractive Renumeration commensurate with your experience and qualifications

Please email updated resume to [email protected] and/or WhatsApp to 9857-9292 with:

• Last & Expected Renumeration
• Earliest Availabilityfor Interview & Commencement of Work
• Vaccination Status / COVID History

Only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

You will be supporting the day-to-day full spectrum of HR operations and strategic matters which cover employee engagement, employee relations and retention, performance and development management, compensation and payroll management, HR Policies & Procedures, and coaching leaders and managers to deliver people management capabilities to support business growth strategies.

Supporting the HR Manager, you will need to identify and deliver HR strategies to support business goals and drive results with the responsibility for HR functions.

Job Title: Admin Assistant

Location: Bedok (Chai Chee Lane), Singapore

Employment Type: Full-Time

About the Role
Join the dynamic team at SKS Hospitality Pte Ltd as an Administrative Assistant. In this crucial role, you will support the smooth day-to-day operations of our organization and contribute to a company that values innovation, quality, and excellence.

What You'll Be Doing

• Provide comprehensive administrative support to the management team.
• Handle various office tasks, including filing,data entry, and document management.
• Assist with delivery scheduling to ensure efficient operations.
• Contribute to the implementation and refinement of office procedures and systems.

What We're Looking For

• Minimum of 2 years of experience as an Administrative Assistant or in a similar role.
• Strong organizational and multitasking skills with the ability to prioritize effectively.
• Excellent communication and interpersonal abilities, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Attention to detail with a keen eye for accuracy.
• Flexible and adaptable to changing priorities and demands.
• Able to start ASAP

You will be required to do simple day to day office paperwork. This includes filing, processing POs, matching documents, etc. Our office is a vibrant environment. We operate in a very fun industry. There is no prior experience required. We will provide you with on the job training. We look forward to your application.

As a member of our Solution Sales team you will have a major impact on our future success. Customer & Industry Workflows (Customer Service Management) is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience

Are you an outgoing and dynamic individual with a passion for sales and a background in Fast-Moving Consumer Goods (FMCG)? Calgin Enterprises is looking for an enthusiastic Outdoor Sales Executive to join our team. In this role, you will be responsible for promoting and selling our products to industries and other customers in your designated area.

Benefits:

• Salary with commission.
• A company van will be provided for work-related travel.
• Opportunities for professional development and career advancement.
• Supportive and friendly work environment.

Key Responsibilities:

• Develop and maintain relationships with current and potential customers.
• Carefully monitor contacts, promotional activities, and sales volume.
• Identify new business opportunities and maximize sales potential.
• Provide excellent customer service and address any queries or concerns.
• Prepare sales reports and maintain accurate records of sales activities.
• Collaborate with the marketing team to implement promotional strategies.
• Handle deliveries and ensure products meet customer specifications.

Job Requirements:

• Minimum 2 years of experience in outdoor sales, preferably in the FMCG sector.
• Outgoing and personable with strong interpersonal skills.
• Customer service oriented, good team player with multi-tasking capabilities.
• Diligent and self-motivated with a results-driven attitude.
• Strong organizational and time-management abilities.
• Proficient in computer applications (MS Office, etc.).
• Must be comfortable with travel and working independently.
• Well-groomed & neat
• Must possess a valid Class 3 driving license.

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Job duties include:

• Daily accounting transactions in ERP system
• Prepare and review invoices
• Liaise with suppliers
• Prepare payments
• Assist with month-end closing
• Overall management of office operations (e.g. office supplies, liaise with facility management vendors)
• Performing other duties or tasks as assigned by the immediate superior or HOD
• Department admin & ad-hoc duties assigned from time to time

Requirements:

• Minimum ’O’ Level or diploma
• Familiarity with Microsoft Business Central (for ERP system) and Retail industry would be an advantage
• Minimum 1 year of relevant working experience
• Positive working attitude, willing to learn and able to multi task
• Meticulous and accurate
• 5.5 days work week
• Able to start work immediately or on short notice

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A25027

What will you do?

• Experience in Bid Management, responding to RFP and other Presales activities.
• Anchoring responses to Proactive (proposals) as well as Reactive (RFP/RFI) bids as a single point of contact for timely submission.
• Meticulous combing of tender terms and conditions, highlighting clauses that are risky to comply, suggesting appropriate Statement of Compliance responses.
• Accurate estimation of software solution costing with underlying assumptions.
• Understand software solution requirements of the tender from a business and functional perspective to write out the business functionality part of the proposal.
• Populate respective assumptions behind Agile User Stories of tender.
• Effectively coordinate with stakeholders to design a solution response.
• End-to-end ownership of the proposal response to the client for timely submission.
• Deliver presentations and demonstrations internally and externally on all relevant proposals recommended to customer.
• Assists the sales team to develop and implement account penetration strategies and account specific sales plans.

What are we looking for?

• Software development experience.
• 4 to 6 years of relevant (Pre-Sales) experience in an IT services company.
• Successfully delivered a software solution for Government Agency of $5 million and above as a project manager, with healthy profit margin.
• Possess experience delivering software solution using Agile methodology.
• Good understanding of the IT Services landscape .
• Experience in RFP/RFQ/RFI management and a good understanding of End-to-End sales life cycle.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

By submitting your application, you hereby give your consent to Activate Interactive and its affiliates to process and use your personal data for the purpose of processing and facilitating your request. You may refer to our Personal Data Protection Notice at https://www.activate.sg/privacy-policy for details.

The Content Sales & Business Intern supports the distribution team, in tasks which may include conducting business and competitor research, identifying content distribution opportunities across SEA territories, develop sales literatures, participating in meetings and assisting the distribution department wherever possible.

Your responsibilities may span across the following areas:

• Tailor made, compile and distribute presentations and sales literature across SEA territories including Hong Kong and Taiwan
• Prepare targeted materials for different clients across the region
• Coordinate with teams in Los Angeles, Amsterdam and London on  Film/TV distribution projects
• Event planning, sales trips coordination and support across the Asia territories
• Special projects as needed
• Dive deep into the world of movies and TV shows, keeping up with everything from the latest releases to indie gems.

Located at Chai Chee

Precision industry (Clean room)

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to become Leader

Requirements

• Diploma in Precision Engineering
• No experience required

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Description

We are an established e-commerce company that is looking for a talented and dedicated warehouse assistant to join our e-Commerce logistics team. If you enjoy a fast-paced job and like a challenge, we'd like for you to apply.

JOB RESPONSIBILITIES

• Pick and pack outgoing orders
• Receive and unpack incoming goods
• Racking of incoming goods (No Forklift required)
• Stock Take
• Maintain good housekeeping in the warehouse
• Perform any other duties assigned by the superior based on warehouse needs

Requirements:

• Good command of the English language.
• Must be able to work in a fast-paced warehouse environment.
• Physical work involved. Must be able to carry 5-15kg load.

Candidates with less experience will be considered junior warehouse assistants.

Interested candidates, please send in your resume with the following details: Expected salary, Notice Period, Last Drawn Salary, Reasons for leaving your past jobs.

No experience/Diploma in IT/Computer Engineering

Basic (no experiene / fresh)-start from $2600, after 3 months $2700

Have AWS & Bonus

Japanese MNC

Job Description

• Provide first-line desktop support and swiftly address end user inquiries.
• Troubleshoot issues related to end user platforms and manage end user relationships.
• Respond quickly to incidents, investigate causes, and resolve problems, ensuring timely communication with all stakeholders.
• Provide support to IT department

Requirements

• Diploma in IT/Computer Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Basic start $2600, after 3 months confirmation is $2700. Have OT pay.

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Basic start $2600, after 3 months confirmation is $2700. Have OT pay.

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Introduction to Zodia

Digital Asset Custody, the way it should be

As an institution-first, FCA-regulated digital asset custodian, Zodia Custody aims to provide financial institutions, corporations, and professional investors with the freedom to realize the full potential of the digital asset future on their own terms. Established in 2020, Zodia Custody combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in partnership with Northern Trust and SBI.

Scope of Role:

Sales Leadership

As the Sales Senior Manager or Director, you will play a critical role in leading the sales strategy and execution for Zodia Custody in Singapore. You will be responsible for driving revenue growth by:

• Developing and implementing effective sales strategies that align with the company’s goals and market demands.
• Building and nurturing relationships with key client stakeholders, ensuring high levels of customer satisfaction and retention.
• Identifying market opportunities for new business and enhancing the company’s market presence.
• Analyzing sales data to inform strategy and improve performance metrics.
• Collaborating with marketing and product teams to align sales campaigns with product launches.
• Representing Zodia at client meetings, industry events, and conferences.

Key Stakeholders:

• Singapore Country Leader
• Marketing Department
• Product Management Team
• Clients and Partners

. Industry Knowledge

• Expertise in Digital Assets: In-depth understanding of blockchain, cryptocurrency, tokenisation, and the role of custodians in the digital asset ecosystem. Strong background in selling digital asset solutions or financial services products.
• Regulatory Awareness: Knowledge of Singapore financial regulations, including MAS requirements, PSA, and AML compliance.
• Custody and Security Expertise: Familiarity with custodial solutions, cold storage, multi-signature wallets, and other security technologies in the digital asset space.

2. Sales Skills

• 7+ years of experience in sales roles within digital assets or financial services, with minimum of 2 years within Crypto industry in any capacity
• Proven Sales Track Record: Demonstrated success in meeting and exceeding sales targets, ideally in financial services, fintech, or digital assets.
• Pipeline Management: Ability to manage complex sales cycles, from lead generation to closing deals, with large institutional clients.
• Consultative Selling: Skills in understanding client pain points and delivering tailored solutions that align with their needs.

3. Strategic Thinking

• Market Insights: Ability to analyse market trends and position Zodia Custody as the preferred partner in Singapore.
• Solution Innovation: Capacity to adapt custody solutions to meet the evolving needs of institutional clients.
• Competitor Analysis: Awareness of competitors' offerings and ability to differentiate Zodia Custody in the market.

4. Operational Knowledge

• Product Knowledge: Strong understanding of Zodia Custody's services, including technology, security protocols, and value proposition.
• Integration Expertise: Familiarity with integrating custody services with existing client platforms (e.g., Fireblocks, treasury systems).
• Post-Sales Support: Ability to ensure a seamless client onboarding experience and maintain long-term relationships.

5. Communication Skills

• Clear Messaging: Ability to explain complex digital asset concepts to clients with varying levels of technical understanding.
• Negotiation Skills: Expertise in structuring and negotiating contracts that benefit both Zodia Custody and the client.
• Stakeholder Engagement: Strong presentation skills for engaging C-level executives and board members.

6. Personal Attributes

• Resilience: Ability to navigate a fast-changing industry and overcome challenges in a nascent market.
• Entrepreneurial Spirit: Proactiveness in identifying opportunities and driving business growth in a new and evolving sector.
• Positivity: Positive and open approach, particularly in promoting trust and integrity in a security-focused industry.

• Base + Commission Scheme
• CPF contributions - Pension plan
• ESOP Plan
• Training & Development budget
• Work From Home - Flexible hours
• 30 days annual leave plus bank holidays
• Private Healthcare

Essential Duties and Responsibilities:

• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines.
• Learns how to document work and maintain study documentation and laboratory records.
• Learns how to use laboratory equipment and software appropriate for assigned tasks.
• Learns to carry out testing on all aspects of work and calibration of equipment in the respective section when necessary.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Learns to perform the duties of a Quality Officer for the section
• Attends and participates in project meetings.
• Learns to perform peer review of data.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Contributes to a cohesive team environment. Plans individual workload in coordination with team members.
• General laboratory work like sample receipt and registration, preparation of sample bottles and helping to maintain cleanliness of laboratory, equipment and apparatus.
• Maintains a clean and safe laboratory work environment.
• Conducts all activities in a safe and efficient manner
• Assist the Lab Manager/Senior Chemist in all aspects of work in the respective section.
• Demonstrate and promotes the company vision.
• Regular attendance and punctuality.
• Performs other duties as assigned.

Team

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers' most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best-in-class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.
 

What you get to do in this role:

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Quality and Reputation Management

• Develops methodologies, frameworks, and strategies aligned with guest excellence and Dusit's signature guest experience
• Complies with quality standards for products and services in line with Dusit Brand and Operational Standards
• Ensures all employees receive company's service quality training
• Advises management on compliance issues and conducts quality-related activities including internal audits and validates quality processes to maintain standards
• Champion the Guest Engagement Platform
• Coordinates with management for guest expectations & satisfaction analysis to enhance service quality

Customer Experience (CX) Management

• Strategic Collaboration: Fostering collaboration and innovation with relevant divisions to ensure proper execution of all CX activities and events
• Event Planning and Quality Oversight: Manages and enhances hotel experiences by developing and executing signature activities and events focused on customer engagement and satisfaction. Maintains oversight of consistency and quality, ensuring programming is aligneds with brand's value, current trends and guest interests
• Revenue Enhancement: Collaborates with respective division heads to drive revenue through innovative CX experiences and programming, aligned with broader business goals

Sustainability Management

• Strategize and manage implementation of Tree of Life, focusing on maximizing net positive impact
• Fosster collaborations among departments and between Dusit and external stakeholders to ensure effective execution of sustainability initiatives
• Track sustainability performance and progress of "Tree of Life" in accordance with the relevance requirements and standards, and timeline administered by Corporate Sustainability and report to Corporate Office in a timely manner

Operational Brand Compliance

• Monitors compliance of all brand signatures in hotel operations, including but not limited to music, scent, decoration, equipment and set-up of facilities and activities
• Fosters collaboration with various teams in the hotel to make sure that physical brand compliance is met in all guest touchpoints
• Liaise with Marketing to work on on-brand promotional materials for CX experiences and programming

Others

Operate as a key point of ocntact for the hotel on RPS, CX, Sustainability - Tree of Life:

• Establish and maintain strong relationships with key stakeholders both internal and external on sustainability
• Source local and international content and connect / collaborate with stakeholders to enhance guest experiences
• Any other duties as assigned by the General Manager

JOB REQUIREMENTS

• Minimum education of bachelor's degree in Hotel Management or relevant discipline
• Minimum of 3-5 years in hotel operations or relevant equivalent field
• Knowledgeable in hotel operations (e.g. Front Office, Executive Floor, Housekeeping, Food & Beverage, Events, etc.)
• Have good English communication skills both in written and spoken
• Exceptional communication, negotiation, and interpersonal skills, with a keen attention to detail
• Strong leadership and team management skills with the ability to inspire and motivate a diverse team to achieve excellence
• Creative mindset with a passion for innovation and a commitment to delivering memorable guest experiences
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously

Job Description:

Administrative Support

- Perform general office duties such as data entry, filing, and organizing documents.

- Manage correspondence, including emails, letters, and phone calls.

- Schedule appointments and meetings, and maintain calendars.

Coordination and Communication

- Act as a point of contact between internal teams and external stakeholders.

- Relay messages accurately and promptly.

- Assist in preparing meeting agendas and taking minutes.

Document Preparation

- Draft, edit, and format reports, presentations, and other business documents.

- Ensure all documentation is accurate and well-organized.

Resource Management

- Monitor and manage office supplies, ensuring adequate stock is maintained.

- Support procurement processes as needed.

Event and Travel Arrangements

- Organize travel itineraries, including booking tickets, accommodation, and transportation.

- Assist in planning and coordinating company events or workshops.

Support Team Activities

- Assist in ad-hoc tasks and projects as directed by supervisors or managers.

- Provide support to team members to ensure smooth workflow.

Problem Solving

- Address issues proactively and escalate when necessary.

- Contribute to improving administrative processes and workflows.

Requirement:

• Candidate must possess at least O Level / ITE in Others or equivalent.
• Great computer literacy skills and attentive to detailsD
• Detail-oriented and have strong time management skills
• Able to drive is advantageous
• Able to start work immediately or within short notice
• Proficiency in Microsoft Excel and software