Renowned hotels are looking for Guest Relations/ Front Desk/ Serviced Apartment check in personnels

Locations: Sentosa/ Orchard

Job Description:

1. Welcome and assist guests with check-in/check-out procedures.
2. Handle guest inquiries, requests, and complaints professionally.
3. Manage reservations and update booking systems.
4. Process payments and provide billing support.
5. Provide information on hotel facilities and local attractions.
6. Ensure the front desk area is clean and organized.
7. Coordinate with housekeeping and maintenance for guest needs.
8. Maintain accurate guest records and logs.
9. Adhere to security and safety protocols.
10. Work flexible shifts, including weekends and holidays.

Requirement:

• min. Diploma or relavant Degree
• able to work in Team

Interested email your resume

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities:

Financial Closing of Singapore Life Ltd and Singapore Life Holdings Pte Ltd

•In charge and ensure timely and accuracy in the financial closing of Singapore Life Ltd and Singapore Life Holdings Pte Ltd by reviewing the investment entries prepared by outsourced fund service provider, month end investment accruals and other manual investment entries prepared by Analyst/Associate. He/She is fully accountable in solving all sub-ledger discrepancies, matching and reconciling the ILP assets and policy liabilities or unusual movements relating to investments within an assigned timeline through analytical review and reconciliation.

Review of Audit Investment Schedules and Investment Reconciliations

•The role holder will review all audit schedules and investment reconciliations prepared by Analyst/Associate. He/She ensures reconciling items are properly explained, follow-up and closed with a reasonable timeline.

Reporting

•The role holder will be put in charge all statutory, regulatory (MAS 122, MAS 129, MAS 133, MAS 307), and Sumitomo reporting relating to investments. Frequency ranges from monthly to annually.

Investment expenses reasonableness check

•The role holder will perform investment expenses reasonableness check for all outsourced engagements.

Documentation of key process and controls

•Assist in updating process and controls on adhoc basis by actively looking for improvement in workflow with a view of eliminating control weakness whilst improving efficiency and maintaining accuracy.

Audit

•Play the key leader in investments for Sumitomo audit, year end audit and ILP audit.

Perform material outsourcing exercise and attend monthly service review meetings

•Complete annual exercise by working with outsourced service provider, internal subject matter experts and coordinate site visits. He/She attends monthly service review meetings together with Analyst/Associate.

Prepare valuation materials

•Assess impairment of investment assets and document the accounting treatment for new investment activities.

Adhoc tasks

•To participate in ad-hoc projects as and when assigned.

Experience

•Excellent problem solving skills

•Highly motivated with ability to work independently and sometimes in a non structured environment

•Ability to come up with “out of the box” solutions that can be presented in a structured and precise manner

•Attention to details

•Excellent communication skills, both written and verbal

•Good working knowledge of AS400, and Oracle

•Strong knowledge in MAS 122, MAS 129, MAS 133, MAS 307 and Singapore Financial Reporting Standards

•Versatile and resourceful to resolve issues

•Experience in process documentation

•At least 5 years investment accounting experience and 1 year supervision experience

Education

•Academic: Bachelor’s degree in accounting (mandatory)

•Professional Certification(s): CA (preferred)

•Complete Fit & Proper assessments successfully on an annual basis at minimum, or when other adjunct appointments are made.

Key Responsibilities:

1. Customer Service:

• Greet and welcome guests as they arrive, ensuring a positive first impression.
• Assist guests with inquiries, reservations, and special requests both in person and over the phone.
• Address and resolve customer complaints promptly and effectively.

2. Reception and Cashier Management:

• Oversee the reception area, ensuring it is tidy, well-organized, and welcoming.
• Manage the check-in and check-out process for guests, ensuring accuracy and efficiency.
• Handle cash transactions and maintain accurate records of all financial dealings at the reception.

3. Coordination and Communication:

• Liaise with other departments (e.g., kitchen, housekeeping, security) to ensure smooth operations and excellent service delivery.
• Communicate effectively with team members to share information and updates regarding guest preferences and special requests.

4. Reservations and Bookings:

• Manage reservations, including taking bookings over the phone, via email, and through online systems.
• Confirm reservations and update booking systems with accurate information.
• Coordinate seating arrangements and manage waiting lists to optimize table turnover.

5. Administrative Duties:

• Maintain accurate records of guest interactions, complaints, and feedback.
• Order and manage front of house supplies, ensuring necessary items are always in stock.

Requirements:

• Experience: Minimum of 2-3 years of experience in a front of house role, preferably in the hospitality industry.
• Skills:Excellent communication and interpersonal skills.
  Strong organizational and multitasking abilities.
  Proficiency in using reservation and point-of-sale systems.
  

Personal Attributes:

• Friendly and approachable demeanor.
• High level of attention to detail.
• Strong problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.

(Only shortlisted candidates will be notified)

Job Description:

• General Failure Analysis Engineer, 12 hours night shift
• Perform sample preparation (cross section, delayering, decapsulation) using FIB and other preparation techniques;
• Perform failure analysis using various tools and instruments such as CSAM, SEM/EDX, and X-ray;
• Communicate with customer for selecting proper analytical technique and data interpretation;
• Prepare analytical reports;
• Document new failure analysis operating procedures, training and certification specs;
• Participate/assist in new failure analysis techniques development;
• Perform routine instrument preventive maintenance and laboratory housekeeping;

Job Requirements:

• Diploma/Degree in Electrical / Electronic Engineering; Material Science Engineering; Science & Technology;
• Candidates with 2-3 years’ experience are preferred, candidates without experience are welcome to apply too;
• Must be able to perform FA study individually and work well in teams;
• Experience in other FA techniques including: Sample preparation (cross section, delayering, decapsulation) X-Ray and FIB would be a bonus;
• Experience in Wafer Fab/Semiconductor/LED/Solar/HDD industries would be useful;
• A team player who can be independent, hardworking with a persevering attitude; must be willing to perform night shift duty.

Admission of Advocates & Solicitors (AAS)

• Open and close AAS requests in Intelligent Workspace (IW), including checking and filing of documents.
• Monitor AAS e-Litigation and AAS inbox.
• Process and review of applications/documents, handle electronic filing of documents.
• Upload documents system
• Perform data entries of applications processed in Master Excel spreadsheet.

Archival of Digitised Files

• Extract digitised records from external hard disk drives.
• Sample digitised records against physical materials returned by digitisation vendor.
• Upload digitised records to IW as the repository for all official and finalised records in company

Printing and Scanning Operation

• Operate print-room equipment, including printers, copiers and binding machines for print jobs assigned.
• Operate scanning equipment to digitize documents and store digital files in appropriate locations.

Others

Perform ad-hoc / additional tasks as directed by the supervisor(s).

Work arrangement

• Contract Period: 9 Months
• Location: Upper Pickering Street

EA License No.: 96C4864

Reg. No.: R22110485 SHANICE LIM XIN NI

The Tecity Group is founded by the late banker and philanthropist, Tan Sri (Dr) Tan Chin Tuan. The Group comprises an investment arm, The Tecity Family Office; a public listed arm, Straits Trading Company; a philanthropic arm, Tan Chin Tuan Foundation and owns the Tan Chin Tuan Mansion.

The Tecity Family Office, seeks suitably qualified candidates as:

Job Description:

• Provide chauffeuring service to Chairman, family members and employees
• Ensure that cars are well maintained, clean and meet all safety requirements
• Run errands as assigned

Job Requirements:

• Min. 3 yrs experience in driving luxury cars
• Trustworthy and has integrity
• Physically fit, alert, conscious about safety
• Possess a valid Class 3 driving license with a clean track record
• Able to work OT, weekends and public holidays when required

We are committed to attracting, developing and retaining a competent, creative and highly motivated workforce. We also advocate providing work-life balance, offering a competitive remuneration and benefits whilst providing opportunities for development.

Interested candidates, please call 6876 9951 from Mon to Fri (10am to 6.30pm) or email your resume to [email protected].

https://www.tecity.com.sg/

Tecity Group | LinkedIn

*We regret to inform that only short-listed candidates will be notified.

Job scope:

• Provide technical support to all hospital personnel in the commissioning, operation, maintenance and de-commissioning of medical equipment
• Supervise the specialist vendors and appointed contractors on medical equipment maintenance works
• Assist BME engineers in coordinating services
• Check, analyse and investigate faults / complaints / hazards on medical equipment and assist BME engineers in mapping out and implementation of required action plans
• Perform ad hoc duties

Job requirements:

• At least a Diploma in Electronics / Biomedical Engineering or relevant discipline.
• Training will be provided
• Experience in handling medical device/equipment preferred.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

ROLE

1. The primary responsibility for the role is to initiate contact with potential and existing customers to generate and qualify sales leads, promote the company’s entire suite of services and “products / supply chain solutions“ and identify sales opportunities. The task is to convert these leads or opportunities into bankable sales revenue with acceptable levels of margins (to be defined by company).
2. The role holder is responsible for growing net new business and new pipeline. The incumbent must have a deep understanding of market & competition to develop appropriate winning sales strategies and apply the sales and solutions expertise, in conjunction with in-house subject matter experts. Most importantly - have a high conversion efficiency of sales pipeline.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Plan, implement sales strategies and deliver /help deliver planned sales goals.
2. Participate/Initiate sales objectives /targets by forecasting and developing annual sales quotas projecting expected sales volume and profit for existing and new clients.
3. Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base.
4. Provide excellent service and maintenance of current customers, including analysis of current lanes to assure we are competitive.
5. Monthly financial analysis including determining overall success of current customer profiles in terms of revenue and profit.
6. Determine current rates offered by competitors.
7. Achieve satisfactory profit/loss ratio and market share in relation to pre-set standards, industry and economic trends including sales and margin goals.
8. Overseeing the activities and the performance of the Sales function.
9. Prepare report if needed;
10. Perform other jobs related to sales function as assigned

JOB REQUIREMENTS

• Minimum Degree in Business / Marketing / Logistics or equivalent;
• Minimum 5 years of experience in regional sales preferably in the Asia Pacific Region;
• Ideally from logistics industry or an industry / category where logistics is a vital part of the business.
• Superlative leadership and interpersonal skills.
• Exemplary sales hunting & KAM capabilities.
• Above average learning skills.

We regret to inform that only shortlisted candidates will be notified.

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Mon to Fri 8.30am - 6pm

• Industry: Marine
• Mon to Fri
• Salary: up to $3,500
• Location: Central (Will move office to East)

Responsibilities:

· Provide administrative support to the trading department

· Assist with market analysis, reports and presentations

· Prepare and execute commercial contracts and relevant documents (including trading, hedging and shipping contracts)

· Ensure the organisation’s contracts and documents are accurate and well maintained in a systematic database

· Monitor, manage and provide summary reports on the status and performance of commercial trades

· Liaise with internal and external parties to keep track of and manage contracts-related disputes and disagreements

· Assist in ad hoc projects as assigned

Requirements:

· Fresh graduate (Business, Finance or Maritime Studies are preferred) or diploma with at least 2 years’ work experience in oil trading industry and in similar role

Good drafting and verbal communication skills

· Proficient in Microsoft office applications, including Words and Excel

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

Job Responsibilities

• support the Medical Social Workers by conducting basic screening and triaging.
• assist in referring clients to the appropriate services for further intervention
• perform frontline counter duties on rotation basis, provide financial counselling to patients & assess their financial situation.
• provide clerical and administrative support to the department
• other administrative work as assigned by manager

Requirements

• Minimum Diploma in Social Work
• Excellent communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

• Prepare/check and provide invoices to customers through accounting software.
• Data entry of all invoices/receipts into system
• Work closely with logistics to ensure monthly invoices and documents are submitted timely
• Maintain proper and up-to-date filing of documents
• Record and apply outgoing and incoming payments accurately into systems
• any ad-hoc duties as assigned

For interested candidates, please send your updated resume:

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

· At least 8-12 years of relevant corporate secretarial managerial experience

· Must be CSIS / ICSA qualified.

· Experience working with a diverse portfolio of private and listed companies across various industries.

· Adept at handling multiple projects independently with excellent planning skills

· Adopt a positive leadership approach towards empowering and coaching team members.

· Strong communicator with stellar people management skills.

· Keen passion for change and continuous improvement.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

38

To process the following requests received from policyholders:

• Policy loan and surrender
• Change of address and contact
• Preparing documents for scanning into imaging system

Job assigned includes:

• Checking of completeness of documents submitted
• Checking of eligibility of application
• Typing of letters

Any other ad hoc duties assigned by supervisors

Requirements:

• Min A levels/Diploma and above with admin experience

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Overview

As a Senior Executive Assistant, you are responsible for patient bill monitoring ofr inflight bills.

Job Responsibilities

• Monitor all inflight bills
• Follow up with payment arrangement
• Ensure Mode of Payment is settled before discharge
• Refer patients to Medical Social Worker for assistance

Job Requirements

• Diploma from any of 5 polytechnics in Singapore with 2 years’ experience in customer service
• Good verbal and written communication skills
• Ability to multi-task
• Demonstrates good interpersonal skills and problem-solving skills, and a team-player

#L1-RT1

Retail Assistant

• Working Days: 5 days
• Working Hours: 2 shift rotate (10am - 7pm / 12pm - 10pm)
• Salary Range: $1800 - $2100
• Location: Funan Mall

Job Description:

• Perform Cashier duties.
• Perform Customer Service roles.
• Do goods receiving, check incoming goods.
• Replenish goods on shelves, Goods display, tidy up goods on the shelving.
• Maintain cleanliness of sales floor.
• Do shop housekeeping.

Job Requirement:

• Relevant working experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

This recruitment effort is in collaboration with e2i – Singaporean / SPR only

Assistant Supervisor shall assist to

• Support / supervise/ monitor operations schedules

• Coordinate, schedule, work activities, resources and equipment

• Identify / propose efficiency improvements ; problem solving

• Resolve operations issues, conflicts / emergencies

• Report attendance, tracking targets achievement

• Recruitment / selection / staff training

• Other duties as per instructed

Requirements:

* Basic Food Safety & Hygiene Certificate, those without certificate must be prepared to go for course

* Polo tee, black long pants, and black covered shoes (without logo/design).

* Physically fit.

Working Days:

* Monday to Friday, 8am to 5pm

Benefits:

• CPF contribution / Work Injury Insurance

• Company polo Tee

• Free meals

• WSQ courses & union membership fee subsidies *

*Terms & Conditions applies

Payment

- Monthly/ Weekly Payment

- from $1600 / month

WhatsApp Grace 87952790

By submitting this application form, I hereby authorise, agree and consent to allow Nexus Management Services Pte Ltd and its employees, agents, affiliates and third party service providers to collect, use, disclose and/or process personal data about me that I now provide in this form, in connection with my application to work; use of my photographs and recordings related to work or company event, if any, for publicity purposes and release the Company from any liabilities that may arises, if any.

Responsibilities:

• Prepares engineering information required for the production departments and to execute activities within schedule.
• Coordinates interdisciplinary and subcontracting activities where required.
• Reviews supplier / sub-contractors design deliverables.
• Prepares project documentation for submission and for production works using PLM
• Prepares design and production drawings such as main cable routings, cable tray layout, cable schedules, electrical diagram and etc.)
• Coordinates with other engineering team members (i.e. within shipyard engineering department, production, QC, etc.), subcontractors and consultants on technical issues
• Prepare outfitting material and electrical fittings for vessel to project technical requirement specifications
• Prepares arrangement and bill of material for outfitting and equipment supports for the procurement.
• Provides updates to production and project team members on all aspects engineering deliverables to support yard’s fabrication and installation activities

Requirements:

• Diploma in Electrical or Mechanical Engineering or any other related engineering disciplines
• Minimum 2 years of working experience in Electrical and Instrumentation design and/or engineering in the oil and gas industry
• Experience in electrical related design and marine vessels added advantage
• Proficient in engineering office software and CAD tools such as AVEVA or equivalent
• Able to work overtime where project has requirement.

Other Information:

• Location: Benoi Road (Island-wide transport provided)
• 5 days work week
• Working Hours: 7.25am-5pm

Summary:

• Basic up to $2500 + OT + Bonus + AWS
• Location: WEST
• MNC, Great Career ProgressioN

Responsibilities:

• Handle loading and unloading of goods.
• Perform picking and packing tasks.
• Assist with warehouse operations and maintain general cleanliness.
• Carry out additional duties as assigned.

Requirements:

• Candidate withrelevant experience are welcome to apply

To Apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Ng Jia Yee (Jacine) (R22109579)
EA License No: 20C0358

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• A levels

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

• Candidate with great team spirit, persistency, good communication and interpersonal skills are welcome to apply

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

• Basic Salary + Fixed Allowances (UP$3300) + Incentive
• Variable Bonus + Meal Provided
• Working days: 5.5 Days
• Working Location: Jurong East
• Excellent Welfare & Benefits

Job Scope

• Assisting the Restaurant Manager in overseeing of the service of the Restaurant.
• In-charging the restaurant when Restaurant Manager is not around.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Recording and reporting all food-related complaints to the Chef immediately.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintaining the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participating in monthly physical stocktake of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in implementing and developing training programs.
• Monitoring inventory levels.
• Preparing daily report when Restaurant Manager is not around.
• Reporting restaurant’s situation daily to Restaurant Manager.
• Performing miscellaneous job-related duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B Managerial positions

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• Counter duties such as registration, manage payments, promotion of packages etc.

• Assist clinic manager with day-to-day clinic operations.

• Attend to walk-in patients and phone enquiries.

• To assist patients with the booking of their appointments and health screening.

• To generate/ tabulate data and administrative work

• Any other tasks as assigned

Requirements

• Minimum GCE ‘O’ Level or equivalent

• Preferably with relevant working experience

• Excellent customer service skills and attitude

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Job Purpose

Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements.

Station Duties

Assistant Station Manager supports the day-to-day station operations. These include preparing the station for rail service, ensuring safety and security of station premises, providing ticketing and fare related services. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She will also provide first aid as part of Emergency Response Team when required. He/she also manages access to the station and assists in track access and procession by maintenance teams and/or service providers.

Train Duties

Assistant Station Manager supports day-to-day train operations. These include preparing the Trains for service, conducting safety and security checks, performing first-line recovery of train and equipment malfunctions, and serving as an emergency train operator. He/She will man the Passenger Vehicle (PV), handle PV defects, and drive the PV.

• As an Assistant Station Manager, you will provide excellent customer service to our passengers to make their journey with SMRT a delightful one.
• You will assist in the operation and control of an MRT station, which includes monitoring of station equipment, responding to station emergencies, platform and concourse patrol, and other station related duties.
• You may be tasked to drive our trains in preparation for emergencies.
• You should have a NITEC in an Engineering discipline.
• You will be required to perform rotating shifts, including duties on weekends and public holidays.
• Successful candidates will undergo a structured training program to be equipped with the necessary knowledge and skills to perform the duty of an Assistant Station Manager.

Responsibilities

The Assistant Station Manager is responsible to:

• Man or drive the PV according to duty roster plan and when assigned by supervisors.
• Conducting security patrol in the train and reporting faults and abnormalities discovered
• Handle and process transactions for passenger (e.g. problem cards, upgrades).
• Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
• Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
• Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc).
• Ensure the opening and closing of the station according to the appropriate timetable.
• Handles all train and station incidents and emergencies (e.g. accident, assault and train related fault/alarm etc).
• Be part of Company Emergency Response Team where one is expected to undergo CERT course
• Responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

Qualifications & Work Experience

• NITEC/ Higher NITEC with Engineering background.
• Work on three rotating shift including weekends and public holidays.
• Ability to differentiate all colours (as not all indicators are accessible).
• Participate in exercises with internal or external agencies when required.
• Experience in frontline customer service working is preferred.

Skills

Technical skills include:

• Basic computer literacy.

Generic skills include:

• Customer-service oriented.
• Likes to work with people of all levels.
• Committed and has passion for work.
• Positive and open mind-set.
• Meticulous and alert.
• Ability to take initiative to make changes for better organization efficiency and effectiveness.
• Ability to work independently and be a good team player.
• Ability to work under stress and pressure.
• Ability to communicate effectively and clearly.
• Effective interpersonal skills.
• Proficient in English and preferably in one other official language.

Successful candidates will undergo a structured training programme to be equipped with the necessary knowledge and skills to perform the duty of an Assistant Station Manager. Subject to operational demands, training may be conducted in two phases. Upon completion of phase 1 training (train modules), staff may be deployed to perform train-manning duty first. Thereafter, staff will complete phase 2 training (station modules) to qualify them as full-fledged Assistant Station Manager.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

Job Description

• Talent headhunting, screen resumes & sharing roles
• Handle Job Onboarding & Contract Signing
• Handle incoming calls to the department & admin work

Requirements:

• Minimum Diploma / Degree in ANY discipline
• Possess good communication skills
• Passion in interacting with people from diverse background
• No prior experience required, training will be provided !!
• Able to start work immediately or on short notice will be advantageous

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: HR Assistant

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599