Primary Responsibilities:

· Promote and sell surgical devices and hospital supplies represented by the company

· Identify and increase opportunities in target markets

· Consistently keep updated on product, market and competitor knowledge

· Manage existing strategic customer relationships and establish new ones in close collaboration with team members

· Able to work with people across different functions, levels and cultures

· Provide high quality on-site application support to customers including pre-sales, post-sales and product usage enquiries

Requirements:

· The successful candidate should possess a relevant degree, with a minimum of 1-3 years marketing/sales experience

· Experience in medical device/pharmaceutical sales will be an advantage

· Comfortable with scientific information to engage customers

· Strong communication and interpersonal skills, positive attitude and a team player

· Highly motivated with the ability to work independently to deliver results

· Possess a Class 3 driving license and preferably owns a car

· Willing to travel for work purposes

1. Minimum of 5 years experience in the IT industry as pre-sales is required, including solid knowledge of network best practices. Thorough understanding of TCP/IP, including Proxy/firewall/IPS/endpoint security/APT/SIEM.

2. Knowledge of network security.

3. Know well about mainstream network equipment, have strong analytical and problem-solving skills and a solid understanding of troubleshooting technical issues involving the network and Sangfor’s products.

4. Certifications such as CCNA or CCNP and proven experience will be preferred.

5. Excellent oral and written communication skills.

Job Overview:

We are seeking enthusiastic and customer-focused Sales Promoters to join our team. The successful candidates will be responsible for promoting our products or services, engaging with customers, and driving sales through persuasive demonstrations and interactions. This position requires flexibility to work on weekends and adapt to various promotional events and locations.

Key Responsibilities:

1. Product Knowledge and Demonstration:

Gain a deep understanding of the features, benefits, and unique selling points of the products or services being promoted.
Conduct engaging product demonstrations to showcase key features and highlight how they meet the needs and preferences of customers.
Effectively communicate product information and answer questions from customers to educate them and address any concerns.

2. Customer Engagement and Interaction:

Proactively approach customers and initiate conversations to generate interest in the promoted products or services.
Build rapport with customers by demonstrating enthusiasm, friendliness, and professionalism in all interactions.
Listen actively to customers' needs and preferences, and provide personalized recommendations and solutions to meet their requirements.

3. Sales Promotion and Conversion:

Use persuasive selling techniques to encourage customers to make purchases or sign up for services.
Offer promotions, discounts, or incentives to motivate customers to buy and drive sales conversion.
Close sales transactions efficiently and accurately, processing payments and completing necessary paperwork as required.

4. Event Setup and Logistics:

Assist in setting up promotional displays, booths, or stands at various event venues, retail stores, or other locations.
Ensure that promotional materials, samples, and product demonstrations are organized and presented effectively to attract customers' attention.
Collaborate with event organizers, venue staff, and other team members to coordinate logistics and ensure smooth execution of promotional activities.

5. Reporting and Feedback:

Maintain accurate records of sales activities, including the number of customers engaged, products demonstrated, and sales transactions completed.
Provide regular feedback to the sales team and management regarding customer preferences, product performance, and promotional effectiveness.
Identify opportunities for improvement and share insights to optimize sales strategies and achieve targets.

Qualifications:

· Previous experience in sales, customer service, or retail environment is preferred.

· Excellent communication and interpersonal skills, with the ability to engage and connect with customers effectively.

· Enthusiastic, outgoing, and self-motivated personality with a passion for sales and customer satisfaction.

· Flexibility to work on weekends and adapt to varying schedules based on promotional events and locations.

· Ability to work independently as well as part of a team, with strong problem-solving and decision-making abilities.

· Basic knowledge of sales techniques and promotional strategies, with a willingness to learn and develop new skills.

We appreciate your interest in joining our team, and we look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for further assessment.

EA Licence ID : 18C9520

EA Registration ID: R1765753

You will be responsible to assist with the efficient running of the department in line with brand standards, whilst meeting associate, guest and owner expectations. The Sales Manager - Corporate / MICE is responsible to act as a sales specialist and be responsible to ensure the related revenue is maximised in the most profitable way in line with the agreed targets.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Sales Manager or Sales Executive.
• Good problem solving, administrative and interpersonal skills are a must.

Key accountabilities:

• Managing a portfolio of key accounts effectively

• Cultivate strong relationships with multiple senior stakeholders with a consultative approach

• Achieving and exceeding agreed show and personal revenue and profit targets

• Undertaking research to understand the market objectives, aims and ambitions of your client base

• To work closely with and within each business to identify its aims, objectives and requirements

• Tailor opportunities available, creating strong partnership propositions

• To identify new sales opportunities and develop them into long-term relationships

• Work closely with other departments, content, marketing, and sales to operate as one team

• Open to taking on leadership and support of leadership roles on occasion

• Open to mentoring others

• Attend events and liaising with exhibitor and sponsor clients onsite to ensure that their contract is fulfilled and all their concerns and needs are addressed

• Keep up to date via a wide range of material including various industry publications relevant to the topic areas and audiences of assigned conferences for developments and trends in the industry.

Skills Required:

• Professional certification or Diploma in Sales & Marketing

• Proven work experience in event & travel industries

• Strong communication skills

• Be fluent in English

• Team player, positive attitude and energetic

• Be able to travel overseas when required

Position Overview:
The Sales Merchandiser will play a critical role in driving sales, maintaining customer relationships, and ensuring that the company's fire protection and construction products are effectively marketed and displayed. The role requires a combination of sales acumen, technical knowledge, and relationship management skills to meet sales targets and enhance customer satisfaction.

Key Responsibilities:

1. Sales & Business Development:Promote and sell fire protection and construction products to contractors, architects, and project managers.
   Identify and develop new business opportunities within the construction sector.
   Meet or exceed monthly and annual sales targets.
   
2. Customer Relationship Management:Build and maintain strong relationships with key clients and stakeholders.
   Provide excellent customer service, addressing inquiries and resolving issues promptly.
   Conduct regular site visits and follow up on ongoing projects to ensure customer satisfaction.
   
3. Merchandising & Product Presentation:Ensure proper display and arrangement of products in retail or showroom environments.
   Train retail staff on product features, benefits, and usage.
   Stay updated on market trends and competitor products to optimize merchandising strategies.
   
4. Technical Knowledge & Support:Provide clients with technical information and specifications about fire protection systems and construction products.
   Conduct product demonstrations and presentations for potential customers.
   Assist clients in selecting products that meet their project requirements.
   
5. Market Analysis & Reporting:Analyze market trends, customer preferences, and sales data to inform sales strategies.
   Prepare and submit sales reports, forecasts, and customer feedback to management.
   Monitor competitors’ activities and suggest adjustments to the sales approach.
   
6. Compliance & Coordination:Ensure adherence to safety standards and industry regulations related to fire protection systems.
   Coordinate with internal teams (logistics, production, and procurement) to ensure timely delivery and inventory availability.
   

Qualifications:

• Proven experience in sales or merchandising, preferably in the fire protection or construction industry.
• Strong knowledge of fire safety systems, construction materials, or related technical products.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated and goal-oriented with a proactive approach to problem-solving.

Key Competencies:

• Ability to build strong client relationships.
• Effective time management and organizational skills.
• Technical aptitude to understand and explain product features.
• Strong presentation and negotiation abilities.

Work Environment:

• On-site visits to construction projects and client meetings.
• Office-based work for planning and reporting.
• Occasional travel to attend trade shows, exhibitions, or client locations.

Key Responsibilities:

This position is responsible for driving new business growth and managing client relationships within the vending industry. This role involves generating sales, identifying new opportunities for vending machine placements, and providing excellent customer service to ensure client satisfaction. The Key Account Executive will play a key role in expanding the company’s market presence by selling vending solutions to a variety of industries, including offices, factories, educational institutions, and public spaces.

1. Business Development

• Identify and develop new sales opportunities by researching and targeting potential clients.
• Proactively seek out and secure vending machine placements in high-traffic locations.
• Present vending solutions to prospective clients, highlighting the benefits of partnering with the company.
• Driven to achieve target.

2. Client Relationship Management:

• Manage and grow a portfolio of existing clients, ensuring customer satisfaction and retention.
• Conduct regular follow-ups with clients to understand their needs, resolve issues, and recommend upgrades or additional services.
• Maintain excellent client relationships to encourage contract renewals and upselling opportunities.
• Actively seek new business opportunities.
• Manage contract negotiations, pricing discussions, and show consistency in follow ups.
• Resolve customer issues in a timely and professional manner.
• Provide support in managing the installation or maintenance of vending machines, ensuring customer satisfaction with both product and service quality.

3. Sales Planning & Execution

• Develop and execute a sales plan to meet or exceed sales targets and goals.
• Canvass for accounts, conduct site visits, product demonstrations, and presentations to potential clients.
• Collaborate with the Manager to create customized vending solutions that meet client needs.

4. Negotiation & Closing Deals:

• Prepare proposals and negotiate contracts with potential clients to secure business.
• Ensure that pricing, terms, and conditions align with company policies while meeting client expectations.
• Close deals and manage the onboarding of new clients to ensure a smooth transition.

5. Market Research & Analysis:

• Stay up to date on industry trends, market changes, and competitor activities to identify new business opportunities.
• Gather and analyse feedback from clients to improve products, services, and sales processes.
• Regularly report on sales activities, opportunities, and market developments to the Sales Manager.

6. Sales Administration

• Manage sales documentation, including proposals, contracts, agreement orders, work orders, invoices, etc
• Ensure timely collection of payments and follow up on any pending issues related to contracts or billing.

REQUIREMENTS (Education, Years of Experience, Skills, Etc)

• Diploma or Bachelor’s degree in Business, Sales, Marketing, or related field a plus
• Minimum 1-3 years of experience in sales, preferably in the vending industry or B2B sales.
• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• A proactive and results-oriented mindset with a strong sales focus.
• Ability to work independently and manage time efficiently.
• Ability to use Microsoft Office (Excel, Word, Outlook), Powerpoint a plus
• Ability to work collaboratively in a team and across departments.

Work Location: Kaki Bukit View

Interested candidate please submit your resume stating current/last drawn salary and salary expectation.

About the Company:

Redwoods Advance is a Sales and Marketing organization specializing in face-to-face marketing. With a proven track record, we provide the strategy techniques and the fulfilment to enable our clients to create nationwide awareness and assist them to take their products/services directly to their chosen customers.

About the Role:

So, are you looking for a job that offers fun and growth? Want to be part of a supportive and vibrant team? If so, this sales position might be perfect for you!

Job Scopes:

• Coordinate and engage in Roadshows and Events
• Promote products/services on behalf of clients
• Collaborate with colleagues in a fun and supportive environment, fostering a sense of teamwork.

Requirements:

• Excellent communication skills
• Ability to work independently and as part of a team
• Passionate, ambitious and results-oriented
• Creative and critical problem-solving skills
• Eager to learn and grow (no prior experience needed!)

​​​​

Here's Why You'll Love Working with Us:

• Comprehensive training provided: No experience necessary, we'll equip you with all the skills you need to succeed.
• Passionate about developing our team: We offer ongoing training on product knowledge, sales techniques and leadership skills.
• Fun and friendly work environment: Enjoy free coffee/tea and snacks, team bonding activities and career advancement opportunities.

Ready to join our team and make a difference? Apply today!

Responsibilities

• Recruiting: Hire new sales staff members
• Training: Develop training programs for sales representatives
• Motivating: Keep sales staff motivated
• Setting goals: Set sales targets and ensure they align with business objectives
• Managing: Manage the sales pipeline, budget, and sales activity
• Analyzing: Analyze data to make informed decisions
• Collaborating: Work with other departments to ensure sales strategy aligns with business goals
• Reporting: Report on sales activity

Skills

• Communication: Have strong communication skills
• Leadership: Be able to lead a team
• Product knowledge: Have a deep understanding of the product or service being sold
• Strategic thinking: Be able to develop and execute a cohesive sales strategy
• Analytics: Be able to analyze and interpret data

As a Sales Executive, you play an important role in between the company business activities and customers, as well as related trade parties by processing/coordinating related work. You are responsible to understand customers’ needs, respond to company general matters and provide assistance in the service fulfillment process, which includes communicating, handling point of sales inquiries, tender processing, attend feedback meeting, attend to site matter feedback, following up on trade matters, etc.

Job Responsibilities:

• Oversee the accurate and timely processing of sales, tender, quotation, other trade documentation to comply with regulatory requirements, client specifications and company guidelines
• Assist in costing calculations and site surveying
• Generate prospective leads
• Prepare presentation materials and conduct presentations to clients
• Manage and process sales opportunity till case closed
• Provide customer support for sales via email, live chat, and call-in
• Coordinate and Consolidate information with the relevant departments to meet customer/trade parties requirements
• Manage sales documents/activities with various business portal
• Understand and apply, monitor operational policies, standards, and procedures.
• Liaising with operation/client/internal department for routine matter monitoring
• Conduct customer survey regularly
• Maintaining and updating supplier, sales, and customer records

Job Requirements:

• Minimum Diploma with at least 2-year related Sales Administration or relevant role
• Speed and accuracy
• Accountability towards your task
• Strong communication and problem-solving skills
• Fair command to handle a variety of software applications, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc. to produce correspondence and documents, prepare presentation slides, spreadsheets and databases
• Organizing and storing/filing of correspondence, documents and computer-based information
• Handle confidential information in a professional manner
• Proven sales track record
• Market knowledge in Housekeeping, Environmental, Facilities Management is preferred
• Time management and planning skills

As a Sales Executive, you play an important role in between the company business activities and customers, as well as related trade parties by processing/coordinating related work. You are responsible to understand customers’ needs, respond to company general matters and provide assistance in the service fulfillment process, which includes communicating, handling point of sales inquiries, tender processing, attend feedback meeting, attend to site matter feedback, following up on trade matters, etc.

Job Responsibilities:

• Oversee the accurate and timely processing of sales, tender, quotation, other trade documentation to comply with regulatory requirements, client specifications and company guidelines
• Assist in costing calculations and site surveying
• Generate prospective leads
• Prepare presentation materials and conduct presentations to clients
• Manage and process sales opportunity till case closed
• Provide customer support for sales via email, live chat, and call-in
• Coordinate and Consolidate information with the relevant departments to meet customer/trade parties requirements
• Manage sales documents/activities with various business portal
• Understand and apply, monitor operational policies, standards, and procedures.
• Liaising with operation/client/internal department for routine matter monitoring
• Conduct customer survey regularly
• Maintaining and updating supplier, sales, and customer records

Job Requirements:

• Minimum Diploma with at least 2-year related Sales Administration or relevant role
• Speed and accuracy
• Accountability towards your task
• Strong communication and problem-solving skills
• Fair command to handle a variety of software applications, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc. to produce correspondence and documents, prepare presentation slides, spreadsheets and databases
• Organizing and storing/filing of correspondence, documents and computer-based information
• Handle confidential information in a professional manner
• Proven sales track record
• Market knowledge in Housekeeping, Environmental, Facilities Management is preferred
• Time management and planning skills

Job Description

• Build relationships and identify sales opportunities within assigned accounts.
• Manage and source for new business opportunities/accounts.
• Perform account servicing and business development.
• Prepare quotations and proposals.
• Update sales funnel and submit sales reports comprehensively and timely.
• Achieve sales targets.

Requirements

• Min. Diploma in IT/Business or related fields.
• At least 2 years relevant experience in schools and education industry preferred.
• Familiar with software solutions sales and knowledge of technical specifications/quotations.
• Excellent interpersonal, communication and presentation skills.
• Strong client management & account servicing experience.
• Self-driven and independent, with strong ability to work in cross-team effort.

Job Responsibilities:

• Achieve sales target
• Execute sales strategies to grow the business
• Increase market share in assigned territories
• Actively exploring new market opportunities to increase revenue
• Conduct sales calls, sales presentations and product demonstrations to customers/ doctors/ nurses
• Provide quotations to customers and hospitals
• Maintain excellent relationship with existing and new customers
• An enthusiastic team player who can work independently
• Ad-hoc duties delegated by the General Manager

Job Requirements:

• Minimum tertiary level education
• Candidates with nursing/physiotherapy background and/or sales experience in healthcare, pharmaceutical, medical device industry will have an added advantage
• Minimum 1 year of sales experience preferred
• Entry Levels are welcomed to apply
• Excellent interpersonal skills and communication skills
• Highly motivated and result driven individual
• Possess class 3 driving license and own vehicle preferred

Please kindly apply by sending us a copy of your cover letter, detailed resume, current and expected salaries and availability date.

We regret that only shortlisted candidates will be notified.

Previous experience in Batteries is essential. The incumbent should be proficient in written and spoken English apart from one other language like Mandarin, Hindi, Arabic, Spanish etc which can be helpful for international trade.

Job Summary

The Sales Manager is responsible for leading and overseeing the sales team to achieve revenue targets and drive business growth. The ideal Sales Manager should have deep experience with the entire sales process. He/she should have a sharp mind and an ability to coach, advise, or motivate team members, while building and maintaining a high-performance team. He/she will develop sales strategies, set goals, and analyse performance data to maximise sales effectiveness. The sales manager will be reporting to the sales director in Singapore.

Job Responsibilities

- Oversee the entire day to day sales process/operations and sales team

- Represent the company effectively with comprehensive knowledge of our offerings

- Recruit, train, and motivate sales executives

- Identify team knowledge gaps and provide training solutions

- Plan and execute strategic sales goals, analyze performance data, and make forecasts

- Develop and implement a sales strategy to expand the customer base and global reach

- Collaborate with relevant departments to ensure projects and sales activities are delivered on time and meet client specifications

- Lead contract negotiations and manage costing, site surveys, and project tenders

- Coordinating proposal development, reviewing RFPs/RFQs, and ensuring tender submissions are compelling, compliant with company and country regulations, and delivered on time

- Conduct market research to align strategies with industry trends

- Generate leads, build long-term relationships, and manage pre-sales and post-sales activities

- Prepare and deliver client presentations and manage sales opportunities

- Provide customer support and coordinate with internal teams to meet requirements

- Maintain sales, specifications, project status, customer interactions records for reporting and analysis

- Review and optimize operational policies and procedures whenever required

Job Requirements

- Have minimum 5 years of experience in presales, project management and/or bid management role in relevant industry, preferably from Housekeeping, Environmental, Facilities Management background

- Excellent strategic planning and organizational abilities

- Good communication skills, written, verbal and interpersonal

- Outstanding communication and people management abilities

- Proficiency in MS office

- Strategic agility and adaptability to a fast-paced environment

- Proven track record of achieving and exceeding sales targets

Responsibilities:

· B2B Sales Activities

· Attend to sales enquires, daily projects follow up list on project status.

· Sales Quotation, Proposal, Sales Presentation

· To generate potential leads by finding new projects development via various platform, contacting the tender / awarded contractor to get BQ for quotation, follow up, negotiation and closing sales.

· Bring in revenue through selling exhibition space & sponsorship opportunities

· Generate business via cold calling, visiting exhibitions (local & international), social media networking and face to face meetings

· Identify and maintain a strong pipeline of new business

· Work with clients to identify and package their exact exhibition requirements

· Generate interest through engaging social media content

Requirements:

· Diploma in Sales & Marketing or equivalent

· Ambitious, Driven and Motivated

· Computer literacy

· Good in tele-communication skill

· Good persistency and customer service skills.

· Entry level applicants are encouraged to apply.

Job Summary

As the Sales Administrator, you are accountable for the daily operational activities of the sales department, ensuring efficient support and seamless execution of sales operations.

Job Description

*Processing Sales Orders, Invoicing, Preparing sales-related documentation, providing administrative support to the sales team

*Act as the primary contact for customer inquiries and requests, promptly addressing concerns, resolving issues, and delivering exceptional customer service to ensure and enhance client satisfaction.

*Collobrate with the logistics team to ensure timely delivery of products, addressing and resolving any operational issues efficiently.

Job Requirement

*Diploma with minimum 2 years relevant working experience

*Problem-Solving Abilities

*Mature, Detail-Oriented, Self-Motivated and Independent

*Positive Work Attitude & Team Player

Sales Executive Jobscopes:

1) Serving customer existing customer

2) Canvasing of new customer

3) Achieve sales target

4) Have experience in aircon sales will be an advantage

5) Possess class 3 License is an advantage but not critical for this position

6) Prior experience in working with MCST, Building management, operation managers will be good.

7) B2B and B2C

8) Provide timely quotes

9) Provide quick response to customer enquiry

10) Opening up new channels

Sales Executive Jobscopes:

1) Serving customer existing customer

2) Canvasing of new customer

3) Achieve sales target

4) Have experience in aircon sales will be an advantage

5) Possess class 3 License is an advantage but not critical for this position

6) Prior experience in working with MCST, Building management, operation managers will be good.

7) B2B and B2C

8) Provide timely quotes

9) Provide quick response to customer enquiry

10) Opening up new channels

Sales Executive Jobscopes:

1) Serving customer existing customer

2) Canvasing of new customer

3) Achieve sales target

4) Have experience in aircon sales will be an advantage

5) Possess class 3 License is an advantage but not critical for this position

6) Prior experience in working with MCST, Building management, operation managers will be good.

7) B2B and B2C

8) Provide timely quotes

9) Provide quick response to customer enquiry

10) Opening up new channels

机电协调员（M&E coordinator）

Job responsibilities（工作职责）：

(1) Review project specifications and technical clarifications.

(2) Supervise the M&E works and coordinate with client, consultants and sub-contractors.

(3) Understand contract requirements and M&E specifications in order to monitor progress, quality of workmanship and compliance with project requirements/construction schedule.

(4) Coordinate with in-house architectural & structural team to minimize discrepancies.

(5) Check and prepare material sample with shop drawing submission.

(6) Prepare M&E coordination drawings and liaise with Architectural Coordinators and Design Engineers for drawing issuance.

(7) Assess, prepare and submit progress claims for project consultants & subcontractors.

Requirements（要求）：

(1) Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree, Master's Degree in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.

(2) At least 5 Year(s) of working experience in main-con, preferably in large-scale public renovation project.

(3) With good relationship with the authorities will be preferred.

we are seeking a dynamic & result- driven Sales Director for our company.

Key Responsibilities :

1. Generate & follow-up sales enquiries.

2. Representing the company in a professional manner at all time during customer meetings.

3. Drive revenue within new customers & manage the existing customer base & grow business.

4. Have a clear understanding of customer business requirements.

5. Identify new business opportunities.

6. Liaise internally in order to optimize quality of service, business growth & customer satisfaction.

Skills and Experience:

Min experience of 10 years in sales preferred in Semi-conductor industry.

Candidate should have at least Bachelor's Degree/ Post Graduate Diploma/ Professional Degree in any field.

RESPONSIBILITIES:

• Service, upsell and build rapport with existing customer accounts.
• Identify and pursue new business opportunities.
• Handle customer enquiry, clarification of technical specifications, quotations activities.
• Provide sales support between customers and HQ (Japan).
• Analyse market trends and competitor activities to position the company’s products effectively.
• Monthly/Quarterly/Yearly demand planning and forecasting.

INDUSTRY RATIO:

• Semiconductor industry: >90%
• General industry: ~10% (oil & gas, chemical & petrochemical, power plant & others)

REQUIREMENTS:

• Candidate must possess at least Diploma/Degree in Engineering related field.
• 3-4 years of relevant sales experience at parts manufacturer for the OEMs (Original Equipment Manufacturers), and/or Semiconductor front-end fab in Singapore.
• Familiarity with semiconductor manufacturing processes and supply chains.
• Self-motivated, organized, and capable of working independently with minimal supervision.
• Willing to travel as and when required.
• Possess own car (car allowance will be provided).

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn

RESPONSIBILITIES

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Day Care Service received as well as Administrative support to Day Care Utilisation and Learning and Development.

Information and Referral (I & R)

• Manage referral sources, including emails, phone calls, and walk-ins, by evaluating client needs and matching them with appropriate services.
• Coordinate the referral process with clients and external stakeholders, ensuring successful service referrals and optimizing lead conversions.

Service Coordination

• Maintain and manage the administrative documentation of the cohort of clients who are categorized to require regular, maintenance care.
• Administer the coordination of service requested by new clients and ensure proper documentation on the systems and paper filing are completed on a timely basis.
• Work closely with internal stakeholders when applicable to ensure the smooth delivery of service.

Service Operations

• Manage various service registration and bookings.
• Maintain good client relationships for service continuity.

Service Excellence

• Conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
• Arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
• Work closely with Operations and Nurse Manager on discharging clients from service.

• Diploma in business administration, healthcare related disciplines
• Good interpersonal and writing skills
• Good team player and multi-tasker
• Be proficient in English and Mandarin
• Be proficient in computer applications such Google Suite
• Good listener, outgoing and meticulous
• Able to adapt in a fast pace environment

• Possess at least 2 years of customer service experience
• Experience working in Community/Eldercare/Healthcare Sector
• Possess passion in serving the community