Position: Sales Admin

Location: North

Salary: Up to $3,000

Working hours: 5 days work week, 8am - 5pm (Occasionally Half sat when required)

Responsibilities:

• Retrieval of PO for order processing and customer pick list
• Handle order processing from order receipt to ensuring goods delivery.
• Process customer orders to generate invoices, delivery orders, and data reporting.
• Process credit notes for any sales or operations issues.
• Submit e-invoices and CTC copies for core customers.
• Scan, print, and file invoices for safekeeping and audit checks.
• Manage SKU assembly and tracking in the ERP Software.
• Liaise and communicate with customers daily on order and delivery matters through various social platforms (mainly email, WhatsApp, and phone calls).
  Act as the point of contact between customers and merchandisers for order-related issues.
  Arrange vendors for ad-hoc sales and marketing activities (TBC).
• Track sales returns and scanned sales data.
• Prepare for any sales or marketing-related promotions, samplings, and events.
• Daily update on sales performance dashboard to update the management team.
• Update sales accruals in the dashboard.
• Any ad hoc duties assigned
  

Requirements:

• 2 - 3 years’ experience in a similar sales admin role.
• Proficiency in Microsoft Excel and ERP software, preferably Dynamics365.
• Good communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.
• Experience in the FMCG sector and familiar with e-invoicing systems and customer portals is preferred.
• Able to commence with short notice

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)

Job Title: Sales and Marketing Executive

Company: Avanta Global (A TÜV NORD Group Member)

Location: Singapore

About Avanta Global:

Avanta Global, a member of the TÜV NORD Group, is a leading service provider in Safety and Health, Environment, and Quality (SHEQ) solutions. With a legacy of success since its inception, Avanta Global offers comprehensive services including Training & Auditing, Manpower Outsourcing, and e-Learning. Our commitment to excellence and innovation has positioned us as a trusted partner for organizations seeking to enhance their operational efficiency and compliance standards.

Key Responsibilities:

· Formulate and implement sales/marketing strategies and plans

· Develop new accounts to ensure business growth

· Actively involve in sales, marketing and business development to identify potential opportunities and new markets, including cold calls, generate appointments and leads

· Plan, execute and manage marketing campaigns and activities, events, promotions and advertisements

· Actively involved in public relations, develop media relations to increase publicity and brand awareness

· Handle and resolve feedback, complaints or conflicts

· Highly self-motivated to achieve KPIs and targets

· Provide monthly reports for management review

· Other ad-hoc duties as assigned by the company

Qualifications:

· Diploma/Degree in Sales and Marketing or other disciplines

· Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels

· Able to work independently without much supervision

· Professional and confident in dealing with corporate clients and possess effective presentation skills

· Well rounded team player to build efficiency and foster a strong team environment

· Possess strong work ethics and keep information confidential

Application Instructions:

Interested candidates are invited to submit their resume and cover letter to [email protected]

Please include "Sales and Marketing Executive Application" in the subject line. Only shortlisted candidates will be contacted for interviews.

Avanta Global (A TÜV NORD Group Member) is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team.

We are currently seeking a full-time, office-based Laboratory Project Coordinator to join our Medpace Reference Laboratory team in Singapore.

Job Responsibilities

• Maintain study-related documents;
• Ensure that all aspects of designated clinical protocol are in accordance with project timelines, budgets and performance quality;
• Coordinate laboratory shipments;
• Compose and maintain departmental operating procedures and work instructions; and
• Interact with Project Managers, Sponsors, and vendors on project-related issues.

Job Requirements

• Bachelor's degree;
• Prior experience with clinical trials and client relationships desirable;
• Familiarity with LIMS or other trial management software;
• Understanding of Good Laboratory Practice guidelines in a regulated environment (documentation, audit, GxP, etc.);
• Prior experience as a Project Coordinator or laboratory professional within a central laboratory is preferred; and
• Excellent computer (word-processing, databases, Excel, Windows), organizational, and communication skills.

Analyse buyers' data and purchasing behaviour based on customer relationship models. Analyse buyers' feedback, requirements and market sentiments using customer relationship tools for product enhancements. Analyse sales channels using buyers' profiles to guide achievement of sales performance.

Analyse technical requirements or non-standard buyer requests. Apply sales targets to guide achievement of sales performance. Collaborate with sales and finance departments to support payment processes to sellers.

Collate relevant information to be included in sales proposals. Conduct market profiling to identify potential market segments and buyer profiles. Conduct negotiation of sale agreements.

Identify trades that create value or are beneficial for buyers. Implement enhanced customer acquisition programmes. Implement relationship management programmes by engaging buyers and obtaining support

Initiate working-level relationships with sales networks and leads to support sales objectives. Interpret buyers' overall business cycle to identify buyers' current and future business needs. Monitor competitor landscape and customer demand to provide market intelligence for sales strategy development.

Perform follow-up actions to close sales. Perform follow-up actions with other departments to close sales. Provide solutions that meet buyers' technical requirements.

Relay feedback from buyers on sales factors affecting sales performance to improve sales targets. Work with others to increase the number of potential buyers.

Apply sales targets to guide sales performance. Build relationships with sales networks and leads to support sales. Carry out marketing promotions to acquire more customers. Carry out relationship management programmes with buyers.

Conduct market profiling to identify potential market segments and buyer profiles. Conduct negotiation of sale agreements. Gather information to be included in sales proposals. Identify trades that create value for buyers.

Monitor competitors and customer demand to provide data for sales strategy development. Perform follow-up actions to close sales. Provide solutions that meet buyers' technical requirements. Relay feedback from buyers to improve sales targets.

Review buyers' data and purchasing behaviour. Review buyers' feedback, requirements and market sentiments. Review sales channels using buyers' profiles to guide sales performance. Review technical requirements or non-standard buyer requests.

Understand buyers' overall business cycle to identify buyers current and future business needs. Work with others to increase the number of potential buyers. Work with sales and finance departments to support payment processes.

Coordinate with interkal departments to align an approach for client engagement. Develop and implement sales and marketing strategies. Lead and manage the activities of sales and marketing staff.

Liaise with clients on pre and post sales. Manage and grow existing accounts to increase revenue. Review client feedback to improve on client service delivery.

Analyse data and intel on competitor landscape and customer demand to identify sales opportunities. Communicate and review sale teams' sales performance metrics against key performance indicators. Conduct negotiation of sales agreements. Develop actions for clients' requests that deviate from signed sales agreements.

Develop consultative selling methods to identify clients' needs. Develop measures to enhance client retention based on customer data and purchasing behaviour. Develop measures to strengthen client portfolio based on client segmentation. Develop sales strategies to align with client segmentation, competitor analysis and overall strategies.

Develop upselling techniques. Handle complex customer enquiries. Lead follow-up with clients to close sales. Manage sales channels and database of sales leads.

Participate in relevant industry events for networking. Prepare and present sales proposals to clients. Propose recommendations to form and allocate sales teams. Propose sales channels and network expansion plans.

Qualify sales leads. Relay customer feedback and market sentiments to internal stakeholders to enhance products and services. Review recommendations of products and services to match clients' needs. Support official responses to client dissatisfaction of products and services delivery.

Define product or service offerings in terms of customer needs and expectations. Determine IT growth opportunities based on market analysis. Develop customer service plans to support customers. Develop proposals in accordance to the organisation's standards and guidelines.

Establish resource requirements to deliver excellent sales support and customer service. Evaluate the products and services for potential improvements that may lead to growth in sales or market size. Gather customer feedback on the organisation's products and services and ensure that the quality and consistency of services are improved and maintained. Gather the customer's and prospect's requirements, and resolve all issues requiring clarification before the proposal is finalised.

Handle customers feedback and provide suitable sales solutions to maintain and enhance relationships with customers. Identify and assess the marketing opportunities and threats to the organisation. Identify and prioritise customers to build effective sales relationships. Maintain records of contact with customers with their needs and any further actions that may be required.

Provide details on the terms of sales. Respond effectively to the customer's queries and objections, and disseminate information about customers and their buying needs promptly and accurately to relevant people within the organisation

Align the key focal areas for the organisation based on the sales and distribution strategy. Analyse the market and forecast key trends that may impact the organisation. Assist customers in the regular financial evaluation of and updates for their accounts. Be familiar with organisation laws and any other regulations.

Job Responsibilities:

(To deal with 2B end user)

• To develop business opportunities, pipeline leading to sales closure and to achieve monthly sales target set
• To identify and pursue prospects through various lead generated activities, including direct mailing, cold-calling and referral program
• To meet with prospects to understand their purchase requirements, decision making process criteria and ultimately supporting them to enhance their business through the various solutions offerings
• To provide value propositions, prepare quotations thus leading to the conclusion of sales
• Continuous engagement of existing customers

Job Requirements:

• Self-motivated and competitive
• Strong communication skills and able to engage with people at all levels
• Able to work independently and also a strong collaborative team player
• Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

• Support collaborative programmes and other engagements with OPSG’s partners and stakeholders
• Conceptualise and organise volunteer networking sessions
• Organise capacity building workshops for volunteers and facilitators
• Assist in organizing and managing youth conferences such as OnePeople Model United Nations 2024 (OPMUN 2024)
• Coordinate and liaise with religious organisations (ROs) for programmes
• Provide operations, logistics and administrative support
• Provide any other programme support, as and when required

Requirements

- Good Communication and interpersonal Skills

- MS Office Skills (Word/Excel/Power Skills)

- Basic Events / Project Management and Organising Skills

- Strong People Skills and able to work with Youths

- Familiar with Canva (Design) is an advantage

- Resourceful

Period of engagement·

ability to commit for 8 months (1 August 2024 to 31 March 2025)

Closing date of application: 17 Jul 2024

Only shortlisted candidates will be notified.

Key Responsibilities:

• General Sales Operations/Administration work is focused on sales analysis and reporting and includes:
• Selecting, managing, and training sales staff on sales related systems, databases, and associated processes
• Order processing and customer support including advising customers of product shortages, expected delivery dates, price changes, etc.
• Organizing sales seminars and workshops for customers
• Managing inventory of sales literature and brochures
• Conducting competitor research and maintaining a library of competitor information
• Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.

Requirements

• Good learning attitude
• Has advanced knowledge and experience in MS Excel (V lookup and Pivot table) and MS Word
• Able to work under tight deadlines

. Co-ordinates with consultants, sub-contractor, clients and other on all M&E matters, ensuring compliance in requirements, specifications and ensure project is on schedule

· Maintaining and developing good working relationships with internal and external customers

· Attend Coordinating Meeting

· Arrangement of work accordingly to work programs

· Monitor work progress and feedback to Project Manager

· Degree/Diploma in Electrical/ Mechanical/Building Services

· Local experience in construction industry is preferrable

· Well versed in Building and M&E Installation

· Able to plan and handle drawings details

· Able to liaise with sub-contractors, clients & consultants

· Candidate must possess at least a Professional Certificate, Diploma or a Bachelor’s Degree in Mechanical/Engineering from a recognized institution

· Working experience in the construction industry – HDB project would be an advantage

· Knowledge in Auto Cad , BIM , Revit is preferred

Job Summary:

• Industry: Construction
• Working Location: Tanjong Pagar/West Coast
• Working schedule: Monday to Friday (8.30 am to 5.30 pm) + Saturday (8.30 am to 12.30 pm)

Job Responsibilities:

• Coordinate with various system-wide and civil contractors on E&M matters and supervise M&E works
• Work closely and coordinate with the design team for all installation and system requirement matters
• Update the project management team on design installation, logistics, and daily progress matters
• Attend the M&E interface coordination meeting on CSD/CCSM
• Review system/architectural plan drawing
• Supervise and lead an installation team on E&M services installation on the construction site
• Review design deliverables together with the design consultants/engineers and ensure that it is appropriate for submission

Job Requirements:

• Minimum a Bachelor's degree in Mechanical or Electrical Engineering
• A minimum of 5 years of specialized experience in coordinating E&M projects
• Experience in construction, design, BIM model management and/or coordination (services)
• Possess experience in managing LTA projects

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Sales Executive

FTA Centiment Pte Ltd

Central

SGD $2,000 +

Job Highlights

• Basic + Commission Scheme
• Office @ Toa Payoh Central (Option to work from Home)
• Mondays to Fridays, 10 am-6 pm

Job Description

We are looking for detail-oriented individuals with excellent customer service skills to join our vibrant Insurance Team as Insurance Executives. Your primary responsibility is to support the department in driving and growing the company’s new and existing insurance products. You will liaise with customers and insurance providers ensuring we obtain the best deals for our customer's Employee Benefit / Motor / Travel / Maid / Insurance requirements.

Responsibilities

• Advise clients on insurance quotations, policy processing, and all other insurance matters.
• Understand the client's insurance needs and provide proper advice.
• Follow up with existing clients for policy renewals.
• Negotiate with general insurers for the best possible coverage and premium.
• Build and maintain strong relationships with insurance providers and customers.
• Provide regular concise reporting on performance and competitors.
• Generate quotations from insurers and underwriters.
• Preparation of reports for meetings.
• Handle general administrative and ensure proper documentation, records, and filing.

Requirements

• At least 1 year of working experience in any industry and or Sales experience.
• Knowledge of Excel / Word
• Have attention to detail and positive attitude with good communication skills
• Able to work under pressure and tight deadlines

Qualifications

• Degree/Diploma in Business Studies or similar
• Certificate in General Insurance (CGI) will be an added advantage

JOB PURPOSE

The Sales Executive/Product Specialist is primarily responsible for securing product sales in Singapore, servicing and engaging the customers. The job holder also provides in-service training to users of products purchased by the customers and attend to clinical cases in the operating theatres.

CRITICAL WORK FUNCTIONS & KEY TASKS

Business Development and Sales

• Continually service and engage existing customers to (i) support them, (ii) understand their evolving needs, (iii) secure additional sales and (iv) develop them as advocates for the Company or products.
• Network and source for prospects and interest them to try using the Company’s products and take follow up actions with the aim to secure sales.
• Conduct Demonstration, product set-up and hands on experience
• Source for RFPs, prepare and submit tender documents timely and accurately. Thereafter, follow up with paperwork and dealing the purchasing department of the hospital/clinic and other stakeholders such as the doctors and nursing manager.
• Monitor and analyse the sales performance of products and take follow up actions.
• Profile the customers to better understand their needs and potential and develop a plan to grow the accounts.
• Develop and maintain Reference Centres
• Scan the operating environment, keep up with developments in the medical equipment space and competitors’ activities to identify business opportunities.

Services and Support to Customers

• Provide post-sales support and services to customers including getting their surgical and nursing personnel to be trained on the features and usage of the equipment.
• Train the users of the product personally when necessary
• Attend to cases in the operating theatre personally for new clients

Others

• Perform other assignments and projects as assigned by the management

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

• Degree, preferably in science, bio-medical science, nursing or engineering
• Minimum 2 years of experience in marketing/selling

Job Summary:

• Industry: Healthcare
• Location: Redhill/Queenstown
• Employment type: 1-year contract

Job Responsibilities:

• Assist in the recruitment of trial participants daily and ensure smooth facilitation
• Facilitate the administration of surveys, questionnaires and interviews related to the research
• Work closely with the research team in data collection, data analysis, and academic writing
• Coordinate the administrative aspects of research planning and execution, which includes familiarisation with ethics-related approval requests and meeting organization
• Handle administrative and logistics planning of the research study
• Reply timely to the ethics board and other administration-related requests

Job Requirements:

• A diploma or equivalent in qualifications in Science/Public Health/Social Science with 2 years of relevant experience
• Able to adapt to a fast-paced environment, with a strong focus on meeting research deliverables and targets.
• Independent and mature.
• Able to work independently, as well as in a team.
• Meticulous, well-organized and able to multi-task
• Able to work in an interdisciplinary environment with different groups of stakeholders.
• Good verbal and written communication skills

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret that only shortlisted candidates will be notified.
Registration No: R23113834

Roles and Responsibilities:

• Attend to the walk-in customer on mobile phone enquires, purchase, or any assistance needed
• Support inquiry on social platform like Carousell and WhatsApp for order inquiry
• Deliver high quality and standards of service to customer
• Proactively approach customer
• Understand customer needs and recommend suitable products
• Handle customer inquiries and resolve any issues promptly
• Any other ad-hoc duties assigned

Requirements:

• Minimum O Level or SPM Form 5
• Minimum 1 year of relevant experience in Telco sales related products
• Possesses a professional and cheerful attitude
• Energetic, outgoing and friendly personality
• Proficient in MS Office
• 5.5 days’ work week (including weekends and public holidays)
• Location: Aperial Mall

EA Personnel Name: Melody Sim

EA Personnel No: R2095899

EA License No: 16C8443

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Descriptions:

• Performing cost-benefit analyses of existing and potential customers
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Keep abreast of best practices and promotional trends
• Identifying sales opportunities by reaching out to new & existing customers
• Maintaining good relationships with all potential and existing customer
• Ensuring proper servicing and after-sales support to customer
• Data reporting to management/immediate superior and gathering market intelligence

Job Requirements:

• Positive work attitude and customer oriented
• Independent and resourceful
• Posses high integrity and work ethic
• Work as team player with full working commitment

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 3 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

The successful candidate will be part of the sales team. You will represent the company to promote and sell our range of inspection, maintenance and monitoring products and contribute towards achieving our sales and growth targets.

The role requires the successful candidate to actively hunt for opportunities in the market as well as to develop close relationship with existing customers, thereby always having a finger on the pulse of the market. The successful candidate will need to collaborate closely both within the team and with external stakeholders (customers and principals) to identify and deliver the most suitable product and/or solution to the customer.

Remuneration will be commensurate with experience, consisting of a fixed basic salary along with attractive sales commission and transport allowance.

Responsibilities

• To establish strong network and build close rapport with key decision makers and end-users.
• Highly motivated and results-driven in achieving sales target.
• Prospect, develop and drive sales plan.
• Manage sales strategies to improve market shares and profitability of the business.
• Provides competitor information and market intelligence and assist Sales Manager in the development of relevant sales and marketing strategies.

Requirements:

• An enthusiastic team player who can work independently
• “Hunter” instincts, positive mind-set and “can-do” attitude
• Diploma/Higher NITEC or equivalent in any discipline, candidates with Engineering/Technical background will be preferred.
• Fresh graduates are welcomed to apply. Candidates with sales experience will be preferred.
• Good spoken and written English
• Excellent communication and interpersonal skills
• Preferably with own vehicle (Class 3/3A)

Remuneration

• Attractive Basic Monthly Salary commensurate with relevant experience
• Attractive monthly Sales Commission
• Generous transport allowance if possess own vehicle

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)