Job Summary:

• Salary up to $4,000 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• To work closely with team manager and be responsible for planning, packaging and marketing revenue channels, across platforms and sites
• To drive partnerships and collaborations to bring iconic, thematic or first ever events into Mall.
• Generate sales leads thru cold calling, responding to new enquiries, under assigned industries/categories and collaborating and partnering with media and event agencies and third parties
• To achieve year-on-year increase in revenue through meaningful and value driven solutions in offering a diverse reach of our shoppers for advertisers and brands.
• Proactive in generating new ideas, in being innovative
• Support with marketing and management of ad site bookings / renewals, for both onsite and digital platforms
• Be key liaison personnel for client account management, including the clearance of concept, content and creative for revenue channels
• Assist in all enquiries and subsequent follow ups with vendors on maintenance operatable requirements in the mall
• Follow up with onboarding of new tenants
• Knowledge on digital marketing, including understanding analytics and able to provide recommendations will be a bonus

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Job Summary:

• Salary up to $4,000 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• To work closely with team manager and be responsible for planning, packaging and marketing revenue channels, across platforms and sites
• To drive partnerships and collaborations to bring iconic, thematic or first ever events into Mall.
• Generate sales leads thru cold calling, responding to new enquiries, under assigned industries/categories and collaborating and partnering with media and event agencies and third parties
• To achieve year-on-year increase in revenue through meaningful and value driven solutions in offering a diverse reach of our shoppers for advertisers and brands.
• Proactive in generating new ideas, in being innovative
• Support with marketing and management of ad site bookings / renewals, for both onsite and digital platforms
• Be key liaison personnel for client account management, including the clearance of concept, content and creative for revenue channels
• Assist in all enquiries and subsequent follow ups with vendors on maintenance operatable requirements in the mall
• Follow up with onboarding of new tenants
• Knowledge on digital marketing, including understanding analytics and able to provide recommendations will be a bonus

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

What you'll Do

The Service Delivery team is responsible for following all “New installation” / “Upgrade” projects from the sale is closed to the commissioning is done on the vessel, also called the “Pulse” structure. The Service Delivery Team is also involved in change requests and preventive maintenance and remote health checks of existing operational vessels, maintain the project documentations in PULSE and SAP.

All other Service Delivery globally should work through the same functional structure as Inmarsat Maritime. It is important for the Project Department to develop and maintain the functional structure in a good manner.

This job description will change over time, since Inmarsat Maritime is a company facing rapid growth and constant technological and organizational development.

This role is to coordinate, plan and ensure all installation and service jobs in the designated APAC locations run smoothly, while utilizing our resources efficiently.

The day-to-day

General

• Identify, assess, and prioritize all installation, upgrade, and maintenance jobs in the APAC locations.
• Manage allocation of engineer resources for both internal and external partners
• Report status of completed and planned installations and preventive maintenance and remote health check and repairs to Team Lead
• Ensure safety and quality control of work performed
• Report/escalate any issues to line manager

Installation and Services Jobs

• Actively plan remote health checks and preventive maintenance in the region with customer
• Obtain PO for the job where applicable
• Check that documentation is updated by engineers after services are completed

Dimensions

• Achieve installation/upgrade/preventive maintenance/remote health checks target
• Monitor and keep project documents up to date
• Maintain data in PULSE and SAP and service now
• Optimize project process and work flow
• Ensure that all projects are delivered successfully
• Provide regular report to Head of Service Delivery

• Attend meeting with client's representative and consultants and sub-contractors

• Review project specifications, architectural planning, technical clarifications and construction drawings

• Carry out architectural work scheduling, material requisition, cost control, project supervision and documentation • Coordinates with consultants on design, technical and code compliance matters

• Prepare, interpret and coordinate all types of drawings (construction/ shop drawings, as built etc) in relation to the project ensure prompt circulation and proper drawing control to be used or as reference

• Minimum 5 years' experience in LTA projects and managing transit archi works of similar scale, complexity and nature of work and shell have experience in managing interfaces and coordinator works, design and construction of transit projects and have full understanding of the design and approval process

• Oversee all architectural works on site, ensure work activities are carried

Job Overview

The role of a Cyber Account Managers is responsible for effectively articulating the value of Ensign Infosecurity Cyber Security offerings to commercial prospects and clients through strategic selling skills.

Duties and Responsibilities

· Involved in the direct sales process by managing new and existing accounts

· Develop and lead security account plans and strategies for each assigned account using all available resources (executive sponsors, marketing, product partners, services BU, etc)

· Drive sales revenue growth through new project identification, creation and cross-sell opportunities.

· Forecast and report activity accurately in line with the sales target allocation

· Identify major projects within the accounts and running activities to build a strong client relationship

· Serves as a key point of contact between the client and the organization

· Informs clients of new integrated solutions offerings and recommends integrated solutions that suit clients’ business needs

· Craft high-level relationships within assigned accounts to win incremental product and services business

· Responsible for preparation and submission of bids documents and proposals

· Work with technical resources to present a competitive analysis, proposals and solutions to response to client requirement

Requirements

· Experience selling integrated cyber security solutions (that bring together both hardware and software products) in large or complex deal in commercial sector ($500K+) to achieve revenue/sales targets

· Validated track record of over-achievement

· Able to build and execute on an account plan with a security approach

· Adept at communicating with a largely technical audience

· Able to conduct product demonstrations

· Experience in applying solution-selling methodologies to improve corporate revenue growth

· Track record of closing both tactical and strategic opportunities

Preferred Skills /Qualities

· Good all round knowledge of Security Market in commercial sector

· Direct touch sales combined with experience working in a matrixed organisation

· Good interpersonal, communication and presentation skills

· Self starter

· High level of attention to detail

· Relevant security diploma, certifications or security vendor certifications is preferred

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects

Requirements:

• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

. Co-ordinates with consultants, sub-contractor, clients and other on all M&E matters, ensuring compliance in requirements, specifications and ensure project is on schedule

· Maintaining and developing good working relationships with internal and external customers

· Attend Coordinating Meeting

· Arrangement of work accordingly to work programs

· Monitor work progress and feedback to Project Manager

· Degree/Diploma in Electrical/ Mechanical/Building Services

· Local experience in construction industry is preferrable

· Well versed in Building and M&E Installation

· Able to plan and handle drawings details

· Able to liaise with sub-contractors, clients & consultants

· Candidate must possess at least a Professional Certificate, Diploma or a Bachelor’s Degree in Mechanical/Engineering from a recognized institution

· Working experience in the construction industry – HDB project would be an advantage

· Knowledge in Auto Cad , BIM , Revit is preferred

Job Responsibilities:

• Manage customers on forecasting and ordering
• Analyse Price trends and forecast for account
• Follow-up on leads with new customers
• Service and maintain existing customer account
• Handle customer request and queries (e.g. short-time orders, etc.)
• Identify and respond to customer needs
• Establish and offer competitive price to customers
• Prepare and issue Sales Quotation using SAP
• Maintain inventory level for customer orders and optimise delivery
• Negotiate purchase pricing with suppliers for competitive advantage

Job Requirements:

• Possess a Diploma or Bachelor’s Degree, preferable inengineering
• At least 1 year of working experience in relevant fields
• Understand customer requirements and propose suitable solutions
• IT savvy and knowledge in MS Office and SAP
• Persuasive and Negotiation Skills
• Cost Management Techniques
• Listening and communication skills
• Customer Relationship Management

1. Assist to identify and correct unsafe conditions and work practices;
2. Provide recommendations for improving safety in the workplace;
3. Ensure that all works are performed according to the approved method statement, risk assessment, and SWP;
4. Maintain all equipment and machinery on site and ensure all required certificates are in place;
5. Conduct and keep record of daily WSHE inspection;
6. Carry out daily joint WSHE inspection together with sub-contractor’s WSH Coordinator/ Supervisor and timely rectify any unsafe acts or conditions;
7. Maintain documentation of the company's safety procedures, accidents and related events;

• Manage and service assigned customer accounts locally and overseas.
• Develop an assigned geographic sales area or product line to maximize sales revenues and meet corporate objectives.
• Assist customer to select/qualify the appropriate products based on their requirement.
• Establish good customer relations, farm and to improve business performance
• Support customers' orders and claims with internal admin operation.

Description

We are currently recruiting dedicated sales assistant to join our retail team. Among the responsibilities of a sales promoter are attracting customers and generate profits, assisting with product releases and events, improving product knowledge, answering questions, and addressing customer concerns. In a fast-paced environment, you should be able to multitask and provide excellent customer service.

To be a great sales promoter, you must be extremely passionate about the products and can inspire others. Outstanding sales promoters can connect with audience on a personal level and tailor their presentations to multiple demographics.

Responsibilities:

• Listening to customers' needs and assist them in finding the best product for their requirements
• Constantly expand product knowledge and deliver it in engaging ways to customers
• Follow up with customers and provide guidance on product selection
• Set up attractive product displays and promotional booths
• Provide product demonstration, presentation to customers and other stakeholders
• Engage in meaningful interactions and develop positive customer relationships
• Provide feedback for improvement to the retail and management team
• Meet daily targets and submit sales reports and EOD reports accurately
• Ad-hoc tasks given by Store Manager or Supervisor

Requirements

• Minimum Nitec/ Higher Nitec/ Diploma in Hospitality or related fields
• Willingness to learn and understand the consumer electronics technical specifications
• Ability to understand customer needs and handle different types of personalities
• Comfortable with working 5.5 days a week
• Well-groomed, pleasant, and cheerful personality
• Good interpersonal skills and able to communicate well
• A proactive and highly motivated team player
• Prior experience / knowledge for Aircon is a bonus

We are looking for someone who is excited by challenges and enjoys chasing and negotiating hard deals!

As a hunter, you will be involved in developing and executing sales strategies aimed at developing new businesses and reinforcing the presence of the Chinese Media Group (CMG) products in the current and new market verticals. You will work closely with the Editorial team, as well as the internal Branding and Marketing team to promote and sell integrated media solutions across the various CMG platforms, ranging from print, digital, radio to out-of-home media, to businesses. This includes drafting of sales proposals and preparation of client presentations.

Also, you are expected to grow and exceed personal sales targets as an individual, and be part of a bigger team to drive revenue as a whole. You will also be required to carry out markets, competitors and clients intelligence gathering.

Requirements:

• A Degree in Business or relevant field; 3 to 5 years of sales experience in the media industry would be advantageous
• Effectively bilingual in English and Mandarin as this role supports Chinese content
• Ability to conceptualise, strategise, present and execute creative ideas
• Both a strong team player and individual contributor; outgoing, resourceful and self-motivated
• Excellent interpersonal and presentation skills
• Able to work in a dynamic and fast paced environment

COMPANY DESCRIPTION

Who we are

If youre passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapores largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What its like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. Were privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asias top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees were a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You dont need to have MICE experience to work with us. Were looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Develop targeted new key account relationships and drive revenue growth.
• Consult customers marketing needs and provide value-based customer-focused solutions to meet their business goals.
• Liaise with marketing teams to devise and implement sales campaigns
• Manage sales pipeline and provide accurate and timely reports.
• Build and grow your knowledge of the industry, customer, and developments in the Beer and F&B sector to maximise on potential opportunities.
• Build and maintain strong relationships with our customers.
• Improve retention and growth of existing business.

• Minimum 4 - 5 years of proven sales track record within B2C events.
• Established relationship with food, beer, winery or alcohol industry.
• A proven record of negotiating and securing new business.
• Personal drive, ambition, and enthusiasm for sales with a proven ability to beat targets.
• Excellent interpersonal, written and spoken communication skills.
• Meticulous, detailed, resourceful, independent and a good team player.
• Location: Braddell

Job Description:

• Experience in Canvassing, door to door sales and cold calling to customers.
• Preparing quotes and proposals for clients.
• Managing and retaining relationships with existing clients.
• Identifying and mapping business strengths and customer needs
• Demonstrating our solution via the video conference or face to face meetings.
• Maintaining a strong understanding of products and services

Job Qualifications:

• Bachelor's degree/Diploma or equivalent experience
• 2 - 4 years' experience in sales and hunting role.
• Strong communication and interpersonal skills
• Self-motivated and results driven
• Focused and goal-oriented

ABOUT YOU:

· Work ethic - you're self motivated, driven and hungry. The opportunity to learn, grow and succeed is what drives you whether its in sales, chess or as an elite athlete, your work ethic is key;

· Interested in being part of a fast paced environment;

· Team player with excellent oral and written communication;

· Proactive - feel confident in your decision-making and welcoming change as an opportunity;

· Strong project management skills with the ability to multi-task and ensure operational functionality.

We regret that only shortlisted candidates will be contacted.

By submitting your application or résumé to us, you will be deemed to have agreed and consented to us collecting, using and retaining your personal information for employment consideration

Position Overview: We are seeking a motivated and results-driven Sales Engineer specializing in Electronic Security Systems to join our dynamic sales team. As a Sales Engineer, you will play a crucial role in promoting and selling our comprehensive range of electronic security solutions to clients and businesses. Your technical expertise, combined with excellent interpersonal and communication skills, will enable you to effectively understand customer needs, propose tailored solutions, and drive revenue growth.

Responsibilities:

1. Identify and Generate Leads: Research, identify, and develop new business opportunities within the electronic security systems market. Proactively seek out potential clients, build relationships, and generate qualified leads.
2. Consultative Selling: Understand customer requirements, challenges, and pain points related to electronic security systems. Conduct thorough needs assessments and provide tailored recommendations to meet their specific needs. Present technical proposals and solutions that align with customer requirements and business objectives.
3. Product Demonstrations and Presentations: Conduct compelling product demonstrations and presentations to prospective clients. Showcase the features, advantages, and benefits of our electronic security systems, addressing technical queries and concerns effectively.
4. Solution Design and Proposal Development: Collaborate with the technical team to design and customize electronic security system solutions that align with customer needs. Develop comprehensive proposals, including cost estimates, scope of work, and project timelines.
5. Negotiation and Closing: Engage in pricing negotiations and contract discussions with customers. Work closely with the sales team to ensure successful deal closure, meeting or exceeding sales targets and revenue objectives.
6. Relationship Management: Build and maintain strong relationships with clients, contractors, architects, and consultants. Provide ongoing customer support and act as a technical point of contact to address post-sales inquiries and issues.
7. Market Research and Competitor Analysis: Stay updated with industry trends, emerging technologies, and competitor activities. Conduct market research to identify new market segments, potential partnerships, and business growth opportunities.
8. Collaboration and Knowledge Sharing: Collaborate with cross-functional teams, including engineering, operations, and project management, to ensure seamless execution of projects and customer satisfaction. Share industry knowledge and best practices within the sales team.
9. Collaborate with project teams to ensure the successful execution of security projects, including technical design, installation, and troubleshooting.

Requirements:

1. Education and Experience:

• Diploma/ bachelor’s degree in electrical engineering, Computer Science, or a related technical field. Fresh graduates are welcome to apply.
• Experience in sales engineering or technical sales roles within the electronic security systems industry is preferred.
• Strong understanding of electronic security systems, such as access control, video surveillance, intrusion detection, and fire alarm systems.

2. Technical Knowledge:

• Proficient knowledge of electronic security system technologies, including hardware, software, and integration capabilities.
• Familiarity with industry standards and regulations related to electronic security systems.
• Ability to analyze customer requirements and design comprehensive security solutions.

3. Sales Skills:

• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Strong negotiation and closing skills.

· Duties/Responsibilities:

1. To support our existing MCST customers for added security equipment to their existing system.

2. Prospecting to our existing MCST customers for upgrading their estate’s existing security system including but not limited to intercom door entry system, access control, surveillance system, etc.

3. To promote and introduce our Community Mobile Application combined with the latest security system to the condo estate.

4. Build and maintain good customer relationships with condo managing agents.

5. Prepare and manage sales presentations and system demos to MCST condo managing agents and council members.

6. Prepare and follow up on tenders and quotations.

7. Build and maintain good customer relationship for revenue growth and customer retention.

8. Oversees the project with the Project Department during the implementation stage.

9. Any other ad hoc duties as assigned by Management.

· Skills, Experience and Competencies

· Degree/Diploma in Electronics/Electrical Engineering/IT Technology.

· 2 years of working experience in the security field is preferred (CCTV/Intercom/Access Control). Fresh graduates are welcome to apply.

· IT & Network Knowledge preferred

· Experienced in MCST sales and familiar with mobile application sales

· Knowledge of Microsoft Excel, PowerPoint, and Office applications.

· Customer service oriented.

· Self-motivated, passionate, and responsible.

· Willing to work staggered hours.

· Independent and can work under pressure

Job Roles

__________

• To lead and manage the sales team in order to achieve maximum growth in accordance with company direction.
• To provide leadership to the sales team in order to maximise customer engagement and involvement.
• The above is expected whilst meeting company performance expectations in assigned region.
• Sales target oriented and incentive provided.

Responsibilities

_________________

• Coach and lead sales engineer to ensure marketing strategy, KPI implementation and sales achievement within allocated territories
• Support and motivate the team members to achieve KPIs
• Proactively inspect, analyse and report on, to the Business Director, the training activity, effectiveness and effort from the team, to ensure that the training and education efforts and results meet company expectations;
• Improve the performance of the team by identifying, implementing and managing business resources, programs, sales tools, and sales growth initiatives;
• Collaborate with principal suppliers to help develop & introduce new products into the assigned region

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Data Coordinator to join our Singapore team.

Globally, with greater emphasis on personal data protection and integrity of clinical data, the Data Coordinator plays an important role and contributes to the success of clinical trials. If you want an exciting career where you use your previous expertise and can develop and grow your career even further, then this is the opportunity for you.

Responsibilities

• Track case report forms;
• Clean and update the clinical database, which includes generating and resolving data clarifications;
• Reconcile clinical data
• Maintain study documentation
• Perform QC audits of the clinical database

Qualifications

• Bachelor's degree in a health related field with strong attention to detail and working knowledge of Excel and Word
• 1-2 years of experience in a pharmaceutical or CRO setting preferred
• Knowledge of medical terminology is preferred; and
• Office hours, 9:30am to 6:30pm to be worked over 5 days between Monday to Saturday (Saturdays being rotational). Able to work on rotational public holidays.

Responsibilities:

• Implement strategies to identify and engage new customers and markets for robotics products, eco system products and services
• Develop and deliver product presentations and demonstrations to potential customers.
• Work with system partners to offer customize solutions to meet customer needs and goals.
• Monitor robotic industry trends to identify new opportunities for sales growth and opportunities.
• Prepare sales forecasts, budgets and coordinate activities with technical team to ensure attainment of sales targets.
• Sales incentive opportunities.

Requirements:

• Strong communication, interpersonal and presentation skills.
• Knowledge of sales processes and techniques.
• Ability to build relationships with customers.
• Target oriented and sales driven.

We are Spaceman, Singapore's most exciting furniture brand and having just increased our store to 5000 sq feet need new sales consultants to help bring joy to our customers spaces.

Spaceman is the leader in space saving furniture with innovative and highly customisable murphy beds, dining tables, sofa beds, storage beds and kids bedrooms.

Generous commission and excellent career prospects available.

Responsibilities

- The Sales Consultant will take and respond to customer and client enquiries both online and offline, and ensure follow up.

- The Sales Consultant will pursue leads and follow up

- The Sales Consultant advises on product selection, and manages the entire sales cycle

- The Sales Consultant may also assist with invoicing, diary keeping, administration and paperwork for the company.

- Need to be willing to work weekends

Skills & education-

- Ability to produce simple 3D visualisations either by hand or using SketchUp, or some other 3D software to be able to propose customised solutions to customers

- Possess at least relevant A Levels and ideally relevant Professional Certificate/NiTEC.

- Excellent organisation, communication and presentation skills.

- Excellent customer service skills. Good computer skills, MS Word, Excel etc.

- Good level of English written and verbal- Able to work independently, self motivated and proactive.

Please send an up to date resume in MS Word/pdf format.

<Job Description>

• Prepare monthly reports in Japanese for the head office, including updates on business performance and sales activities.
• Coordinate product delivery schedules with overseas group companies in Japanese and English.
• Develops and implements strategic sales plans and growth strategies for End Users (Hospitals), distributors and other accounts.
• Sales activities and distributer management in the ASEAN region, including Singapore.
• Performs market visits, develops and monitors action plans.
• Represents company at trade association meetings to promote product.
• Delivers sales presentations to key clients.
• Manages sales and promotional budget.

<Job Requirements>

• Minimum Bachelor’s Degree
• At least 3 years of sales experience in the healthcare industry.
• As frequent discussion and reporting is required with our HQ in Japan, Japanese business level communication skills, including written is essential. (JLPT N1 , BJT J1 or equivalent)
• Profound knowledge of medical and homecare beds
• Experience working in an overseas market
• Identifies and resolves problems in a timely manner; Analyzes information skilfully; Develops alternative solutions; Works well in group problem solving situations.
• Responds promptly to customers' questions and requests; Solicits customers feedback for service improvement and learning; Responds to requests for service and assistance; Meeting commitments.
• Develops strategies to achieve organizational goals; Understands organization’s strength & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Description:

• Servicing and managing and understanding key accounts through sales visits and products presentation;
• Preparing sales quotations, sales collaterals and samples request;
• Monitoring sales in order to derive and analyze sales forecast;
• Co-ordinate with Logistics Department to meet customer satisfaction
• Managing sales team to achieve sales target.

Requirement:

• Proficient in Microsoft Office application;
• Organised and detail-orientated with good analytical skills;
• Good communication skills;
• Ability to work independently and to multi-task;
• Effective time management and problem-solving abilities;
• Good spoken and written English.
• Customer service oriented, sales driven and target oriented person
• High level of initiative and passion to work in a fast pace environment
• Well-groomed, self-motivated and positive personality
• A team player

Job Responsibility:

1. Sales & Customer Service (including after-sales service)

• Provide excellent product knowledge and customer service; effective selling of both the products and the brand
• Achieve sales targets as assigned
• Liasing with factory on customer's order.
• Closely follow up with customers on after sales service issues

2. Operations / Maintenance

• Implement proper visual merchandising both in the window and booth displays.

3. CRM

• Create records of customers/ prospects for future references
• Maintaining good relationships with existing and prospective customers
• Actively carry out competitor analysis and be updated about latest market trends
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): Chinese, English (in order to maintain good relationships with existing and prospective Chinese speaking customers.)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.