• Write, proofread, and edit high-quality copy that aligns with the PLC brand voice
• Produce SEO-optimised content that leverages product USPs and supports the customer journey for PLC websites. Review, refine, and maintain existing content to ensure it meets SEO criteria
• Plan, manage and implement campaigns & customer journeys through the Salesforce platform, Dynamic Web platform, social media & blog
• Manage the company's digital resources, and build and prioritise product topics that support sales lead

Aramex, a global leading service provider of comprehensive logistics and transport solution serves 15 million customers worldwide. Aramex employ over 18,000 motivated professionals in over 66 countries worldwide with a shared vision to provide a seamless logistics and delivery experience – connecting the globe.

Our Mission is to Deliver flexible, innovative, reliable transport and logistics solutions.

Air Freight Operations Executive

ARAMEX Singapore is expanding! We are seeking Air Freight Operation Executive to join our Singapore team. You will report to the Air Freight Manager.

What are the roles and responsibility?

• Handle alerts in Cargowise for the Master execution
• Work closely with Air Freight Specialist team and Airlines on booking status
• Follow up with Airlines for perishable / DG requirements and temp upgrades
• Apply online booking via Airline direct sites or through carriers
• Generate AWB and MAWB based on customer requirements in destination clearance
• Prepare LC AWB and other required documents for payment
• Following the AWB standing instruction of docs accompany such as EAP

Requirement for the role

• 2-3 years of relevant working experience preferably in the Freight Forwarding and Logistics industry
• A team player
• 5.5 days work week
• Work Location: Airline Cargo Road

Job Description

Identify and Develop New Business Opportunities:

Research and identify new markets, industry trends, and potential clients.

Develop strategies to penetrate new markets and expand the company's client base.

Proposal Development and Contract Negotiation:

Provide compelling business proposals, presentations, and contracts aligned to the needs of prospective clients.

Collaborate with legal, finance, and other departments to finalize contracts and ensure compliance.

Market Research and Analysis:

Conduct periodical market research to be up to date of the industry dynamics, competitor offerings, customer needs and identifying new opportunities.

Analyze data to make informed decisions and adjustments to business development strategies.

Operational day to day :

Ensure the efficiency and consistency of the day to day operations

Track and document progress of daily operations, and analyze data to make informed decisions and adjustments to strategies.

Work closely with internal teams (e.g., marketing, sales, operations) to align business development efforts with operational capabilities.

Provide prompt assistance to address client concerns or issues to maintain a wholesome partnership.

Ensure that staff are well equipped with the relevant skillsets to handle the day to day operational flow.

Brand Awareness Effort :

Plan and execute marketing campaigns (online and offline) to promote brand awareness and drive sales.

Assist with any other duties or projects assigned by the reporting officer.

Job Requirement

Candidates should have at least O-Level education or a higher qualification, preferably in Marketing, Business Management, or related fields.

At least 2 years of experience in business development or sales.

Excellent communication and negotiation skills, with the ability to work with clients and teams at various levels.

Ability to conduct market analysis and competitor analysis, and develop effective business development strategies.

Ability to work independently under pressure, with a strong goal orientation and execution capabilities.

Fluent in both spoken and written Chinese and English.

Strong experience in managing client relationships, with the ability to build and maintain long-term client partnerships.

Job Description:

We are looking for a detail-oriented and proactive Sourcing and Merchandising Assistant / Executive to join our team. This position requires assisting the sourcing and merchandising departments with product selection, negotiation, and management, as well as supporting promotional activities by filming and editing videos. You will coordinate procurement activities, ensure product availability, and help create and edit video content to enhance the company’s brand image and product promotion.

Key Responsibilities:

• Assist in sourcing products and negotiating with suppliers to secure the best prices and terms.
• Work closely with the merchandising team to support the planning and development of product assortments.
• Coordinate with suppliers, logistics, and internal teams to ensure timely and accurate delivery of products.
• Monitor inventory levels and sales trends to ensure product availability and optimize stock levels.
• Assist in preparing purchase orders, product listings, and pricing information.
• Support the planning and execution of company promotional activities.
• Responsible for filming and editing promotional videos, including product showcases, brand promotion, and other content.
• Ensure that video content aligns with the brand identity and is engaging to the audience.
• Track market trends and competitor activities to stay competitive in product offerings.
• Assist in managing product samples, ensuring they meet quality standards before approval.
• Help organize and maintain product information and databases for easy access by relevant teams.

Requirements:

• Bachelor’s degree in Business, Marketing, Film Production, or a related field.
• Experience in sourcing, merchandising, or retail is preferred.
• Familiarity with video filming and editing software (such as Adobe Premiere Pro, Final Cut Pro, etc.).
• Creative skills with the ability to produce engaging promotional videos.
• Strong organizational and time management skills, with the ability to manage multiple tasks.
• Excellent communication and negotiation skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work collaboratively in a fast-paced team environment.
• Knowledge of trends in the retail industry is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive work environment and supportive team culture.
• Employee discounts and other perks.

If you are passionate about sourcing, merchandising, and video production, and are eager to work in a fast-paced retail environment, we encourage you to apply. Join us and help drive the success of our products and brand!

ORIGINALS FURNITURE is a fast growing furniture retailer that prides itself on retailing unique and authentic home furniture and accessories.

Products are sourced globally and we have many unique shipments every month. Needless to say, it's an ambitious undertaking, and things around here are fast-paced and fun.

Originals is expanding and we are looking for an e-Commerce executive! As an e-Commerce Executive, you will create and implement strategies that make online transactions possible. You will organize, develop, and execute website marketing plans.

• Write & edit product content that will be published on e-Commerce site
• Set standards, systems, and best practices for new product listings, content creation,
  distribution and maintenance
• Work closely with different teams (product procurement, graphics, sales) to provide updated
  content that will be shared across e-Commerce platforms
• Provide support in other areas of Digital Media Marketing, Email marketing, SEO, Keyword
  research, Google Analytics, Website UX and Paid Social Media
• Monitor changes in product sales by using web analytics, Excel spreadsheets (pivot tables,
  vlookups, etc) to stay organised.
• Maintain accurate stock levels. And stock lead-times across inventory systems and e-
  commerce platform
• Ability to multitask and meet datelines while maintaining attention to detail.
• Providing briefs and feedback to outsourced web developers.
• Implementing changes on Ecommerce store

Job Requirement

• Minimum 2+ years in a fast paced, e-commerce business
• Hands on experience maintaining e-commerce websites / portals
• Knowledgeable of the e-commerce CMS systems, e.g Shopify, product development,
  competitive strategies, consumer research, industry trends and usability best practices.
• Familiarity with web design and keen eye for detail
• Excellent communication and collaboration skills
• Analytical and multitasking skills
• BSc degree in Marketing or related field
• Photo editing

Skills

• E-commerce/CMS System
• Web Content Writing
• Microsoft Excel
• Social Media Management
• Adobe creative suite, photoshop, illustrator and InDesign

Responsibilities include:

• Assist in daily operations
• Ensure that the restaurant and kitchen is properly maintained and clean
• Oversee food preparations, presentation and storage to ensure food health and safety compliancy
• Regular checks with customers to gather feedbacks
• Resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations,

· Preferably 5 years of previous experience in serving in restaurant

·Must be able to work night shift and split shift

·Must be able to work extra hours if needed

Core Responsibilities

· Work with client service teams to build client relationships, understand clients’ needs, identify opportunities and value propositions

· Establish business contacts and information gathering channels including client database for the collation and broadcast of market/client intelligence to the various client service teams

· Participate in the production of strategic communications and marketing materials

· Strategize, plan and manage all internal and external marketing and communication activities

Job Specifications

· Minimum Diploma in Mass Communications, Marketing and/or Business

· At least two (02) years of relevant working experience

· Possess sharp business acumen and good interpersonal and facilitation skills

· Possess effective organizational and follow-up skills with emphasis on attention to details

· Good interpersonal skills and ability to interact with all levels in a professional and responsive manner

· Ability to work on tight deadlines and manage projects

· Proficient in MS office (Outlook, PowerPoint, Excel, Publisher, Word)

· Good knowledge in Adobe, Photoshop, InDesign, Illustrator would be an advantage

· Enthusiastic team player

Requirements:

• Diploma/ Degree in Construction Management, Engineering, Business Administration, or related field.
• At least 5 years of experience in HR and admin in Construction Industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Comprehensive HR knowledge, especially practical experience in employee relations, recruitment, performance management and employee development.
• Knowledge of construction machinery, equipment specifications, and rental processes.
• Must have working experience in handling construction workers .
• Self-motivated with the ability to deliver under pressure and without constant oversight.

Job Description:

• Provide day-to-day support for HR functions.
• Maintain and regularly update master database (personal file, personal database & etc.) of each employee.
• Assist in recruitment & selection activities.
• Administer onboarding / exit clearance activities
• Handle work passes application, renewal and cancellation.
• Maintains company organization chart and employee contact list.
• Liaise with insurance company on staff insurance and claims
• Administer training related matters including coordination or enrolment of internal & external courses, update & maintain training record etc.
• Handle disciplinary issues of workers.
• Assists to prepare and submit IR8A for all operational workers.
• Manage workers’ dormitory.
• Handle company certificate (BCA/ Slots/ Bizsafe) & Company Insurance, WICA
• Perform general office administrative duties such as stationary / pantry requisition and maintenance of office equipment / facilities
• Any Ad-hoc assigned by your superior.

Job Description​

• Managing the financial process and procedures
• Managing customer relationships
• Ensure all customer requirements and needs are fulfilled with proper follow up through for all financial matters
• Gather information from marketplace and customer for improvement in financial processes and procedures to meet their needs
• Coordination within internal business units of Company to ensure fulfillment of job activities through financial compliances
• Coordinate with suppliers to ensure all Company requirements and needs are fulfilled through financial compliances

Requirements​

• Diploma or Degree
• Proficient in Microsoft office and able to correspond via email
• Partial Accounts
• Team player & Customer Oriented
• Competent, Meticulous and Committed
• Able to work under pressure and in fast pace working environment
• Immediate availability
• Responsible with minimal work supervision
• Good communication and interpersonal skills
• Prior experience with Enterprise Resource Planning Software
• Able to operate competently common office equipment e.g computer, fax, tablet, smartphone and telephone system

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require
• 
  

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

The shortlisted candidate will report to the Manager and provide administrative support to the department.

What You Will Be Doing

• Curriculum Operations Oversight: Participate in the operations of curriculum approval & updates, course fees, academic rules, quota, course registration and acquisition & delivery of course materials, course fees. Resolve issues with precision and timeliness.
• Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department and supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to eCR, Curriculum-related activities.
• Student Support: Address enquiries from Student Services promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Data Analysis and Reporting: Prepare statistics and generate reports for both internal data requests and reporting purposes, ensuring accuracy and timely delivery of information.
• Digitalisation & Documentation: Engage proactively in identifying processes for refinements and digitalisation. Document and continuously improve work procedures for departmental activities, optimizing efficiency and effectiveness.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.

Job Requirements

The successful candidate will assist in the day-to-day operations and assist with University-wide activities (when required).

• Degree holder with relevant working experience.
• Good organizational and analytical skills.
• Meticulous with an eye for detail and excellent follow-up skills.
• Resourceful team players who are able to work independently and display initiative.
• Possess good interpersonal and communications skills.
• Proficient in Microsoft Office applications.
• An effective planner and organizer.
• Exposure in Higher Education environment is advantageous.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Entry level to junior position for candidates with experience in digital and social media marketing. You must be competent in social media marketing, have a strong interest in food and a solid portfolio to show for this.

Please include your expected salary range in your application.

A key player in the seafood sector, the company’s services include seafood trading, processing and retailing. The company believes in sustainability and bringing the best seafood for all to enjoy.

Key Responsibilities:
Support the Brand and Marketing Manager on all brand and marketing matters including:

• Plan social media calendars, create engaging content and manage the social media channels (LI, FB, IG and Tiktok etc. for both B2B and B2C brands);
• Strategise, implement and manage ad buys on Meta, Tiktok and Google, with effective tracking for campaign results and improve ROAS;
• Collaborate with influencers and other brands to achieve brand and marketing objectives;
• Monthly reporting of digital marketing initiatives and ROIs;
  Work with in-house designers and manage agencies for design work and SEO (including updating on shopify site);
• Produce seo-optimised blog copies for website;
• Oversee design and creatives for all marketing materials and collaterals;
• Support integrated brand and marketing campaigns for a wide range of products;
• Other adhoc duties assigned;

Requirements:

• Up to 3 years’ experience in digital and social media marketing, preferably in-house and in the FMCG industry
• Diploma/Bachelor in business and/or marketing preferred
• Have proven tracked record of managing ads campaigns from planning to implementation, tracking and reporting
• A good eye for aesthetic
• Possess relevant skills for social media content creation with a solid portfolio to show
• Able to use capcut or other video editing softwares to create reels/Tiktoks
• Familiar with digital marketing ad buy and its technical requirements
• Able to produce content in Mandarin for China market
• Self-starter with strong project management skills and ability to work on multiple projects and deliver them within given timelines
• Able to work with and manage designers and agencies
  

A plus if you have:

• Website management experience (shopify)
• Packaging design experience (to vet)
• GA4 reporting
• A passion for seafood, of course!
  

Job Description

• Assist and report to Warehouse Manager to ensure smooth daily operations.
• Perform dispatch duties which include sending equipment / parts for repair to designated vendors / service centres / manufacturers and Check and ensure that the repair equipment / parts are correct before collection.
• Prepare equipment according to the packing list and requirements as advised by the manager.
• Assist in receiving and sending equpiment to projects which include loading / unloading trucks, packing/unpacking of equipment, verifying and acknowledging delivery orders, preparation of delivery orders / packing list and other essential paperwork.
• Receiving of goods and preparation of paperwork according to Company’s procedures.
• Checking equipment returned from projects to ensure that equipment return matches the packing list of NEP Singapore.
• Maintenance and Housekeeping to maintain a clean and tidy warehouse.
• Assist warehouse on stocks tagging (barcode)
• Data entry for printing of barcode
• Maintain warehouse cleanliness and take responsibility to keep the workplace safe and organized.
• Any other ad hoc duties.

Requirements

• At least ITE Nitec Certificate or Diploma in Logistics or related-field.
• At least 2 year of working experience in Warehouse/Logistics/Supply Chain
• Meticulous, goal and process-oriented
• Proficient in using computer softwares, e.g. Microsoft Office and Inventory Management System
• Able to carry a manual load of 20kg is a must
• Possessing a forklift license is a must

Highlights:

· Bukit Batok MRT - walking distance

· AWS + VB

· More to AR job, AP & GL

· Working Hrs 8am to 5:18pm (Monday to Friday)

Accounting Responsibilities:
- Assist in preparation of invoice, payroll, accounts payable, accounts receivable & general ledger.
- Maintain accurate financial records and ledgers.
- Conduct bank reconciliations.
- Assist with other accounts enquiries whenever as required
Administrative Responsibilities:
- Manage office supplies and inventory.
- Handle correspondence and communication with clients and vendors.
- Organize and maintain filing systems.
- Any other related task and ad-hoc duties as assigned.

Requirements:

- Accounting or related Knowledge, training will be provided.
- Good PC literacy.
- Good communication skills (Spoken and Written)

Job Descriptions:

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

Responsibilities:

- Accuracy of discount/ profit margin of items

- Assistant to prepare PO, match DO and invoices and prepare payment advises

- Matching and checking of vendor’s invoices, DO, PO

- Pulling of data from POS system, tabulate sales data and reports

- Sales and Purchases reporting

- Data entry of PO

- Ensure database is up to date

- Any other adhoc duties as assigned

Requirements:

- Basic accounting knowledge

- Able to work independently without supervision

- Possess high integrity and strong commitment towards your job

- Good command of MS Excel

- Merticulous with details

- Knowledge in POS system will be an advantage

Responsibilities:

- Receive and tally goods according to delivery order/ invoice from supplier/s.

- Receive tallied goods into inventory system.

- Pick outlet/s ordered goods, scan quantity using PDA and import data from PDA into inventory system.

- Pack goods onto pallet to prepare for delivery to outlet/s.

- Report discrepancy such as shortages, excess and damaged stocks to superior.

- Ensure proper book-keeping of documentation for records and traceability.

- Perform quarterly stock take.

- Perform general housekeeping.

- Any other adhoc duties as assigned.

Requirements:

- No working experience needed, job training will be provided.

- Able to work independently and as a team in a fast pace environment.

- Able to do heavy physical work activities.

- Possess high integrity and strong commitment towards your job.

Responsibilities:

- Ordering of Products, Unloading of Products and Replenishing of Products onto product racking.
- Ensure product prices are up to date and accurate at all time.
- Checking on expiry dates and shelf lives of products.
- Maintain and store products neatly.
- Perform daily housekeeping.
- Provide good service to customers at all times.
- Any other adhoc duties as assigned.

Requirements:

- No working experience needed, job training will be provided.
- Must be able to carry at least 5KG / 10KG of load.
- Able to stand for long hours.

Responsibilities:

- Accuracy of discount/ profit margin of items

- Assistant to prepare PO, match DO and invoices and prepare payment advises

- Matching and checking of vendor’s invoices, DO, PO

- Pulling of data from POS system, tabulate sales data and reports

- Sales and Purchases reporting

- Data entry of PO

- Ensure database is up to date

- Any other adhoc duties as assigned

Requirements:

- Basic accounting knowledge

- Able to work independently without supervision

- Possess high integrity and strong commitment towards your job

- Good command of MS Excel

- Merticulous with details

- Knowledge in POS system will be an advantage

Responsibilities and Duties:

· Manage Scheduling and Calendars: Oversee and coordinate the CEO’s calendar, ensuring efficient time management and prioritization.

· Meeting Coordination: Plan, organize, and coordinate internal and external meetings chaired by the CEO, including Board, Executive committee and Committee meetings.

· Document Management: Prepare, organize, and manage documents for meetings and other executive functions.

· Minutes and Follow-up: Record accurate meeting minutes and liaise with stakeholders to ensure timely follow-up on action items.

· Office Administration: Handle all administrative arrangements, ensuring smooth daily operations of the office.

· Communication and Correspondence: Manage communication on behalf of the CEO, including drafting and responding to emails and other correspondence.

· Information Gathering and Presentation: Compile relevant information and create high-quality presentations as needed.

· Event Management: Collaborate with internal and external stakeholders to coordinate and manage events.

· Additional Duties: Undertake other responsibilities as assigned to support the CEO and office functions.

Job Requirements:

· Minimum Diploma in Business Administration or equivalent;

· Preferably with 8 years of relevant experience in Administration and Secretariat support, preferably from the healthcare industry;

· Proficient in MS office;

· Able to manage stressful situations and to use sound judgement and initiative, particularly as it relates to handling sensitive and/or confidential information;

· Excellent and effective written and oral communication skills, problem-solving skills, time management skills; attention to details

Applicants will have to coordinate all operations for both sea and land transport.

Handles all calls and emails enquiries

Manage vessel crew

Arrange loading schedules for all the vessels and lorry

Require working shift and late hours

Able to work on weekends and PH

Knowledge of computer and Microsoft applications

Able to work independently

Job Purpose

The Corporate Sales Executive/Executive, Operations & Sales, Private Leasing will be responsible to support the daily sales operations for our SPRAC. This position will be working closely with the StridesMSvcs/ Operations & Maintenance/ Fleet Management.

Responsibilities

1. Key Performance Indicators

• Secure new corporate & personal accounts for long term leasing, monthly rental, and transient basis.
• Attend to enquiries and follow-up with potential sales leads through cold calling and telemarketing.
• Meet monthly sales target and vehicle hired-out rate to achieve KPI.
• Prepare quotations and arrange for car viewing sessions with prospects.
• Ad hoc duties as assigned.

2. Customer Service

• Ensure service excellence towards customers.
• Continual engagement and networking with customers.
• Handle enquiries and feedback professionally and ensure resolution of these cases.
• Ensure customers are given appropriate response within stipulated time frame.
• Work with inter-departments to ensure customer feedback is resolved.

3. Productivity Movements

• Participate in Kaizen projects to improve work processes and practices.
• Participate in Staff Suggestion Scheme, 5S and other department committees.

4. Others

• Consolidate & Submission of Daily Sales Funnel report.
• Monitor and update market intelligence.
• Administrative work and administering leasing contracts.

Qualifications & Work Experience

• 2 years of sales/ related experience.

• Prior experience in vehicle leasing within the transport industry is a plus.

• Positive mindset with acceptance to constant changes.

• Possess a valid 3/ 3A driving license.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.

What will I be doing?

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required.
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Open minded and outgoing personality.
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills (Oral and Written)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!