SUMMARY
Ensure that all individual and group bookings are taken in line with Company Brand standards to provide accurate, efficient, prompt, courteous and proactive service, to maximize room revenue and guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
· Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
· Attend weekly group pick-up meetings
· Run group arrivals lists daily for future arrival dates, and no-show reports daily.
· Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
· Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
· Report to the Revenue Manager
· Work with the Conference Service Manager the group rooming lists, reservation changes, and group billing – according to contract and email history.
· Monitor room type availability daily.
· Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
· Complete competition rate analysis as needed.
· Perform other duties as assigned by the Management.