Reporting to the Director, Development, the Project Manager will manage complex, grant-based projects involving multiple stakeholders in a multicultural environment.

Roles and Responsibilities

• Effectively manage complex, grant-based projects involving multiple stakeholders in a multicultural environment.
• Oversee project budgets to ensure optimal allocation and use of funds.
• Develop and maintain project timelines, ensuring milestones are met and delays are minimised.
• Manage stakeholders' expectations through regular communication and status updates.
• Conduct impact measurement to evaluate project outcomes and effectiveness.
• Identify and mitigate project risks to prevent potential setbacks.
• Work closely with senior professionals and academics from various sectors to achieve project objectives.
• As required, travel to project sites outside of Singapore to oversee project implementation and progress.
• Lead and manage education and healthcare-related social projects to improve lives in Asia.
• Perform ad hoc tasks or take on other responsibilities related to the operation and activities of the Foundation assigned by the senior management.

Preferred requirements and experience

• At least a Bachelor's degree from a good university, with a preference for a graduate degree.
• Experience (at least 3 years) in managing complex projects, preferably in commercial and non-profit environments.
• Proven track record in managing project budgets, project timelines, project risks and stakeholders' expectations.
• Excellent communication skills in both spoken and written English and Mandarin is required to deal with partners.
• Willingness and ability to travel to project sites internationally.
• Strong interpersonal and negotiation skills and a pleasant personality.
• Able to work independently and responsibly with minimum supervision.
• Passionate about serving underserved communities and making a positive impact.
• Demonstrates honesty, sincerity, and a positive, can-do attitude.
• Experience working in multicultural environments and managing diverse teams.
• Singapore citizen or PR only

The Foundation is unable to sponsor EP passes. Only shortlisted candidates will be notified.

Position Summary

The Sales Lead, Fintech Vertical (LSEG Risk Intelligence) is a critical leadership role reporting to the Risk Intelligence Sales Director for APAC. It takes responsibility for managing a team of high-performing salespeople across the APAC region.

We’re looking for someone with an established record of sales leadership and revenue generation in AML, KYC, identity and anti-fraud within the fintech sector.

The role is based in Singapore.

Risk Intelligence

Risk Intelligence has a vison to allow people to thrive in a world free of financial crime and fraud. We enable our customers to avoid regulatory non-compliance, tackle fraud, benefit from operational efficiency, and gain competitive advantage in navigating risks. We provide market-leading data, technology, analytics & workflow solutions to customers and partners around the world.

Role Responsibilities

• Develop and lead on execution of the fintech sales plan in collaboration with key internal and external stakeholders to drive growth
• Develop new client relationships and commercial opportunities
• Ensure sales specialist resources are aligned and focused on key areas of opportunity and addressable market
• Partner with customer strategy teams to identify opportunities for new business growth and ensure focused execution of product aligned and customer segment sales strategies
• Develop the RI sales specialist team, maintaining a high level of performance and engagement

Qualifications and Experience Required

• Ability to influence and manage key senior leaders across a matrix environment
• Proven track record of delivering high performance and exceeding sales targets
• 10+ years of experience in the financial services industry
• Strong commercial acumen and negotiating ability
• Deep subject matter expertise in the financial crime/ fraud domain with the ability to work across client segments and geographies
• Excellent relationship-building and interpersonal skills
• Track record of leading high-performance teams and working with senior colleagues and stakeholders in a cross functional, global environment to deliver results
• Fluency in English and Mandarin (covering Chinese speaking customers)

Our client is a company that provides medical diagnostic devices to hospitals, clinics, and pharmacies in Malaysia and Singapore.

• Meet sales targets and support the growth of various brands and product ranges.
• Develop and maintain strong relationships with healthcare professionals in hospital settings (both restructured public and private) by offering tailored solutions based on our extensive product portfolio.
• Provide relevant education to healthcare practitioners in hospital settings (both restructured public and private) on the uses and benefits of the company’s products.
• Conduct product demonstrations, training sessions, and presentations for clients and staff.

Requirements:

• Degree in Life Sciences/Healthcare/Nursing/Biomedical Engineering or equivalent
• At least 2 years of sales, business development, or product management experience in Healthcare industry.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a company that provides medical diagnostic devices to hospitals, clinics, and pharmacies in Malaysia and Singapore.

• Oversee product approval during the launch phase of products from a portfolio of leading brands.
• Work with Product Management and Global Marketing to develop launch campaigns and training materials for internal and external customers.
• Attain sales, productivity, and performance goals for the assigned portfolio in the specified territory.
• Deliver clinical guidance, training, and education to internal teams and customers.

Requirements:

• Diploma in Nursing/Physiotherapy/Occupation Therapy or equivalent
• At least 3 years of clinical experience in medicine, nursing, physiotherapy.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Be a part of something BIG!

We're seeking enthusiastic individuals to help drive our innovative solutions forward by engaging customers in dynamic, real-world interactions. If you're passionate about delivering impactful experiences and connecting with clients personally, we invite you to join our team.

Make an difference by:

• Collaborating and working closely with different departments to understand key challenges while driving impactful initiatives
• Work independently with guidance and support from managers
• Mentor less experienced team members and help establish best sales practices with peers to drive success
• Spearhead and participate in knowledge sharing sessions, focusing on sales strategies and best practices

What else?

• Regular upskilling & development programs
• Performance bonuses
• Overseas retreats
• Fun team bonding activities
• Cross-Department exposure within organisation
• Invitations to events, conferences, and internal leadership summits to grow your professional network
• Career advancements

Your Career Growth Starts Here. Apply Now!

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A25027

What will you do?

• Experience in Bid Management, responding to RFP and other Presales activities.
• Anchoring responses to Proactive (proposals) as well as Reactive (RFP/RFI) bids as a single point of contact for timely submission.
• Meticulous combing of tender terms and conditions, highlighting clauses that are risky to comply, suggesting appropriate Statement of Compliance responses.
• Accurate estimation of software solution costing with underlying assumptions.
• Understand software solution requirements of the tender from a business and functional perspective to write out the business functionality part of the proposal.
• Populate respective assumptions behind Agile User Stories of tender.
• Effectively coordinate with stakeholders to design a solution response.
• End-to-end ownership of the proposal response to the client for timely submission.
• Deliver presentations and demonstrations internally and externally on all relevant proposals recommended to customer.
• Assists the sales team to develop and implement account penetration strategies and account specific sales plans.

What are we looking for?

• Software development experience.
• 4 to 6 years of relevant (Pre-Sales) experience in an IT services company.
• Successfully delivered a software solution for Government Agency of $5 million and above as a project manager, with healthy profit margin.
• Possess experience delivering software solution using Agile methodology.
• Good understanding of the IT Services landscape .
• Experience in RFP/RFQ/RFI management and a good understanding of End-to-End sales life cycle.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

By submitting your application, you hereby give your consent to Activate Interactive and its affiliates to process and use your personal data for the purpose of processing and facilitating your request. You may refer to our Personal Data Protection Notice at https://www.activate.sg/privacy-policy for details.

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 2-5 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Globevisa stands as the largest global immigration agency. Our headquarters are located in Singapore, boasting (39) offices worldwide, and a dedicated team exceeding (800+) professionals who service clients from (100+) countries or regions. We proudly lead numerous immigration programs regarding application volume and success rates.

Job Responsibilities:

• Cater to high net-worth clients’ needs & work out immigration proposals accordingly
• Call to make appointment and consultation with clients.
• Follow up closely with clients to ease misgivings & close the deal in shortest time possible
• Maintain company’s reputation and clients’ satisfaction
• Keeping up to date with various immigration program during daily work.

Requirements

• Minimum Diploma/Degree
• Candidates have at least 1 year sales experience
• Able to multi-task, as well as, work in a fast paced & collaborative environment
• Quick thinking and resourceful to deal with the volatile nature of job-Excellent communication, interpersonal and cross functional stakeholder management skills-Good planning and organizational skills

Additional:·

• Mon-Fri. Full-time, 40 hours per week
• High commission· No need do promotion for seeking new clients
• High chances for internal jobs transfer and promotion

Retail Sales Promoter

• Working Days: 6 days work week (5 days off monthly)
• Working Hours: 8 hour daily, start work on 12pm/1pm
• Salary: Basic $1500 + Incentives + Commission, gross up to $3500++
• Work Location : Junction 8, Causeway Point, Jurong Point, Tampines (can choose)

Responsibilities

• Capable of explaining all the information of the product as well as communicating the use of all the products in the most professional and efficient way.
• Attend training and to develop relevant knowledge and skills.
• Implement shop merchandising, layout and attract customer traffic flow so as to maximize sales, inventory and SO data.
• Build strong professional relationships with store management and personnel.
• Responsible of the proper display of the products in the assigned store and report shop inventory and SO data.
• Present to customer the latest updated offers issued and prepared by the sales manager in order to increase sales in assigned stores.
• Monitor and report competitor activities and provide relevant information for better actions to strategic retail promotion.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Location: Singapore
Company: Summit Planners Crusaders Pte Ltd
Employment Type: Full-Time

About Us

At Summit Planners Crusaders Pte Ltd, we pride ourselves on being a trusted One-Stop Integrated Financial Services Provider, offering comprehensive and innovative solutions in wealth management, insurance, estate planning, and investment advisory.

We’re seeking an ambitious and results-driven Sales Specialist to join our growing team. If you’re passionate about building relationships, delivering tailored financial solutions, and excelling in a dynamic environment, this is your opportunity to shine!

Your Role

As a Sales Specialist, you’ll take charge of driving business growth, providing exceptional client service, and achieving financial success for both clients and the company.

Key Responsibilities:

• Client Relationship Management:Build, cultivate, and maintain strong relationships with clients.
  Understand clients' financial needs and provide customized solutions to meet their goals.
  
• Sales Excellence:Drive sales of financial products, including investments, insurance, and estate planning solutions.
  Develop strategies to meet and exceed sales targets and revenue goals.
  
• Wealth Management Solutions:Offer expert advice on wealth management, helping clients grow and protect their assets.
  Conduct regular portfolio reviews and recommend adjustments to ensure financial objectives are met.
  
• Business Development:Identify and pursue new opportunities through networking, referrals, and outreach.
  Create and execute growth strategies to expand the client base and market presence.
  
• Entrepreneurial Leadership:Operate with an entrepreneurial mindset, taking ownership of client success and personal growth.
  Approach challenges with creativity, determination, and a solutions-oriented attitude.
  
• Compliance & Market Knowledge:Stay updated on financial markets, regulatory requirements, and product offerings.
  Ensure all activities comply with industry standards and company policies.
  

What You Bring

• Educational Qualifications: Minimum Polytechnic Diploma.
  
• Experience & Skills: Entrepreneurial mindset with a passion for challenges and innovation.
  Exceptional interpersonal and communication skills to build trust and inspire clients.
  Proven expertise in sales, client relationship management, and business development.
  Strong knowledge of wealth management and financial planning solutions.
  
• Certifications: CMFAS certification is advantageous but not mandatory.
  

What We Offer

• Attractive Compensation: Competitive salary with performance-based bonuses.
• Incentive Trips: Yearly incentive trips to celebrate and reward your achievements.
• Recognition: Awards and accolades for exceptional performance.
• Career Growth: Clear pathways for career progression and leadership opportunities.
• Supportive Culture: A collaborative and dynamic work environment that values innovation and teamwork.

Why Join Us?

At Summit Planners Crusaders, we don’t just offer a job—we offer a platform to grow, succeed, and achieve greatness. As a Sales Specialist, you’ll have the chance to transform lives, make a difference, and build a fulfilling career in financial services.

Take the first step toward a rewarding future—apply today!

Position : Sales Executive ( Outdoor)
Office Location: Jalan Buroh ( Boon Lay )
Working Day : 5 days
Working Hours: 830am- 530pm
Salary : $3500- $4500 + Comm + Car Allowance

Job Responsibilities:
• The Sales Executive acts as the points of contact with the customers, portraying professionalism and confidence that delivers the ultimate in customer service.
• Interact with clients, vendors & visitors in a professional manner.
• Follow up with the existing accounts, contractors and engineers.
• Cold call on projects and companies that come across out in the field.
• Submit weekly sales run sheet, detailing visit to clients, projects, follow up site demo etc.
• Technical presentations to contractors and engineers upon full product training and support given.
• On-site technical site installation training to be given to contractors and engineers when requested
• Weekly sales meeting on current and potential sales.
• Follow up with contractors / engineers/architects / developers on new or existing projects
• Follow up on contacts enquiries.
• Other duties as assigned

Requirements:
• Candidate must posses at least primary/ secondary school o level , professional certificate/ NITEC / Diploma in any field
• With knowledge of the construction industry preferred

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

#SCR-angel-liew

Our client, a medical device manufacturing (High Risk Devices) company, is looking for a Regional Sales / Senior Sales Executive (Medical Devices) to join their team. The successful candidate should be from the medical & healthcare industry and possesses a willingness to learn and grow with the company.

Must have High Risk Devices/ IVD (Interventional devices)

Key Responsibilities:

1) Sales

• Responsible for achieving sales target for the responsible territories (Southeast Asia, Australia and New Zealand).
• Initiate and implement effective sales strategies with distributors in each country.
• Conduct sales analysis for good understanding of sales trend.
• Sales analysis, sales and inventory forecast for the said territories.
• Regular visits to hospitals and doctors for direct promotion of the company's products.
• Prepare quotation and tender documents as necessary.

2) Marketing

• Formulate marketing plan and strategies and ensure its implementation.
• Conduct sales and product training to the company's staff and distributors.
• Conduct market survey, product evaluation, gather competitors’ information and customer’ feedback for product improvement.
• Management of product complaints.
• Organize workshops, product presentations, trade exhibitions or any other promotion activities.

3) Relationship Management

• Build strong relationship with clients and distributors.
• Identify and reporting on business opportunities in target market.
• Work with Regulatory Affairs Specialist to ensure qualifications of new products.
• Work with Marketing staff for product launch and implementation of promotion programs.
• Maintain clear records and ensure proper management of samples, marketing materials, promotion funds, etc.
• Follow supervisor’s instructions and any other adhoc duties as assigned.

Job Requirements:

• Relevant regional sales experience in the medical and healthcare industry (Medical device distributors, Manufacturer or etc) is advantageous
• Willingness to learn and grow with the company long term
• Possess right attitude to work hard and to gain company's product knowledge
• Good communication skills to work with distributors, clients and internal stakeholders
• Willing to go for business trips (2-3 times a month, few days to 1 week per trip)

Interested applicants, please send your resume to Tiffany (R1104633) [email protected] with email subject header "Job Application for Regional Sales / Senior Sales Executive (Medical Devices)- TK" for immediate processing.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen

Interior Stylist

• Working Days: 5 Day Work Week including weekends
• Working Hours: 10am - 6pm / 10am - 8pm
• Location: Orchard (ION / Paragon)
• Salary: $2,500 - $3,000 + Commission

Requirements:

• Candidate with Diploma, Bachelor’s Degree in Interior Design, Architecture or equivalent is a plus.

Jobs Scope:

• Engage with customers to understand their needs and provide expert advice on interior styling solutions.
• Achieve sales targets while maintaining high levels of customer satisfaction.
• Collaborate with team members to create visually appealing product displays and store layouts.
• Stay updated on latest interior design trends and product knowledge.
• Make appointments with customers for Interior Design Service.
• Follow up actively on sales orders, deliveries and claims to ensure a high level of after-sales service.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

The primary role of the Manager / Assistant Manager, Operations is to provide support to the General Manager and any other persons or companies assigned, in a professional and timely manner.

Meticulous and insightful, this individual possesses excellent communication, negotiation, leadership and people management skills, and is able to work with fellow partners, management and colleagues to execute events within tight schedules and stipulated budget.

This individual must be flexible in terms of job scope and work hours to meet the demands of our fast-paced and dynamic organization. The ideal incumbent will have a cheerful disposition, impeccable personal grooming, is highly independent, resourceful and takes initiative, and has effective communication, time management, planning and organizational skills.

Job Responsibilities

• Define types and scale of the projects, propose a suitable venue, and develop event layout and seating plans
• Maintain good relationship with all stakeholders and source for new stakeholders when required
• Liaise and negotiate with all stakeholders, balancing cost efficiency and optimum performance for the events
• Create and propose profit and loss budget for different project profiles
• Oversee and develop operation plans from the start to the end of the events, including contingency and risk management plans
• Coordinate with vendors such as transportation, accommodation, production, ticketing agent and venue to ensure adherence to event plans, budget and ensuring everything runs smoothly and accurately
• Oversee and manage event expenditure within events budget, liaise with finance on invoicing and payment matters to ensure timely settlement
• Manage and liaise with artiste management on the requirements for the events
• Manage all escalated customer enquiries, requests and feedback promptly and professionally
• Comply with various event’s policies and procedures to ensure that they are within government rules and regulations
• Manage a team of 3-4 members in the operation department and tasking them to different projects
• Evaluate latest technology trends that can be leveraged to spur innovation in events and customer experience
• Recommend measures to improve processes, always strive to do better and adopt best practices
• Resolve all project issues and deviations to ensure that projects are executed as planned
• Review project deliverables to ensure that they adhere to event plans
• Explore and manage all other projects within the team such as exhibition, merchandise and customer experience programs
• Support ad hoc projects as directed by the General Manager

Job Requirements

• Possess at least a Diploma with specialization in Events Management, Mass Communication or Project Management preferred
• Preferably at least 4 years of relevant project management experience, preferably in the field of Events, Entertainment or Exhibition
• Strong interest in the music/entertainment or exhibition industry and possess great knowledge in music trends
• Great attention to detail, is highly responsible and takes pride and ownership in work done
• Excellent people managing skills
• Highly independent and resourceful team player with impeccable integrity
• Strong communication, negotiation, interpersonal, quick problem-solving, time management, and planning and organisational skills
• Able to multitask, work well in a diverse and dynamic environment and under pressure during events
• Fluent in written and spoken English; other language proficiency such as Mandarin/ Korean/ Cantonese is a plus given that you will be interacting with artiste and team who are from other countries and might only speak comfortably in their native language
• Comfortable and have readiness to work longer and irregular hours including weekends during event period

Position: IT Sales Executive

Location: Aljunied

Working Days : Monday- Friday (WFH subject to approval)

Working Hours: 9am-6pm

Salary: $2800 - $5000 (Basic + Commission)

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities:

● Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.

● Develop and execute strategies by analyzing current market trends and needs.

● Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.

● Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.

● Ensure accuracy in sales reports for record-keeping and management reporting.

● Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.

● Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.

● Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:

● Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field)

● Diploma / Degree holder in related field (Sales or Information Technology will be an advantage).

● IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy.

● Proven good sales track record in related fields.

About us

Bruc Bond simplifies corporate banking. It connects entity clients to a diverse network of partner banks, and manages their relationship seamlessly for the long term with the corporate mission of providing Private Banking experience to Corporates and other financial institutions.

Licensed in Singapore as a Major Payment Institution, Bruc Bond facilitates the opening of bank accounts and enables their ongoing management through its global banking partnerships and secure open-banking platform. The technology allows integration of multiple bank accounts, as well as digital connectivity to global banks and external service providers via APIs so that clients’ transaction banking can be conducted from a single window.

Bruc Bond is FinTech-Certified with a stable growth record in Singapore and overseas.

We provide a favorable working environment with a strong start-up culture including facilities for employees’ professional and individual growth, with particular emphasis on financial services compliance. We present an opportunity for the right candidate to join and grow as part of a team with a global presence, and expanding licensing foot-print.

We’ll Count on You To:

• Work with prospecting, digital campaign and Biz Development teams to receive and analyze entity prospects for on-boarding to specific service channels based on profile
• Work with prospects to receive their documents for onboarding in a timely manner to meet targeted on-boarding commitments
• Work with clients in achieving private banking user experience, including use of our banking platform
• Collaborate with sales and biz development teams to develop and deliver appropriate client engagement and retention strategies
• Develop strong long-lasting relationships with clients and proactively manage ‘at-risk’ clients together with sales & biz development teams
• Identify opportunities for upselling and cross-selling additional products to existing clients
• Create and implement client success plans, tailoring strategies to align with individual customer objectives and drive long-term success
• Identify and collect client insight and feedback that can support and drive client experience with the company
• Maintain accurate client record-keeping including KYC Documents, Agreements, Pricing, specific referral Re-Seller details, meeting notes, takeaways, changes, market intelligence and feedback on company databases
• Ensure you are up to date with the product features and enhancements and be able to translate to a number of customer use cases
• Actively participate in Fintech events and conferences where required
• Act as the supervisor and team leader for and to develop a team of executives and senior executives responsible for roles such as KYC client communication, Client On-Boarding set-up, Client Transactions management and System enhancements delivery
• Lead client relationships and operations success with keen commitments to time-lines, business goals, and deliverables needed to make business happen to plan
• Lead daily/weekly operating calls with the rest of the organization for business progress updates, support needed to meet milestones
• Pro-actively work with Biz Development, Referral Programs, Compliance, Finance and HR to plan actions and set expectations for them in the short and medium terms

What You Need to Have:

• Excellent organizational and time management skills, including ability to prioritize client-related actions for the Organization regularly, and work under tight deadlines
• Demonstrated ability to understand client needs and navigate complex client organizations and structures
• Thrive in a fast-paced environment where you can multitask and deal with change
• Be a fast learner and self-driven to reach out pro-actively for desired results
• Be resourceful and creative when approaching problem solving
• Excellent English communication and written skills
• 7 to 10 years in similar roles in licensed financial institutions
• Fluency in more than one global spoken language is an advantage
• Compliance, KYC knowledge for corporate entities is key to success; related Certifications are an advantage
• Degree in Finance, Commerce, Accounting, Technology, Marketing, Economics and legal is an advantage