COMPANY DESCRIPTION

Company Overview

Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes and cutting-edge ed-tech programmes to scale the provision of high-quality education in pre-schools.

Over the last 27 years, EtonHouse has been at the forefront of international education in the Asia Pacific region and has won numerous awards. In 2019, our founder, Mrs. Ng Gim Choo won the EY Entrepreneur Of The Year Award in the Education category. In addition, EtonHouse was recently selected to be in the inaugural cohort of the Scale-Up SG programme, which is an Enterprise Singapore programme selecting high-growth potential local companies which can be groomed into future global champions.

With children at the heart of what we do and the vision to make good quality education accessible to every child in Singapore, EtonHouse launched the EtonHouse Community Fund (ECF) in 2015. As an independent IPC charity, ECF continuously runs initiatives to make a difference in the lives of vulnerable children.

EtonHouse Vision

Shaping the future through education

EtonHouse Mission

Developing confident and capable global citizens

Be a part of the EtonHouse family

We welcome passionate and dedicated professionals who share our belief in the power of education. Together, we can make a meaningful difference to children and society through education.

RESPONSIBILITIES

Job Description

Reporting to the Group Brand and Marketing Director and the School Principal, the Parent Liaison Manager will work closely with other relevant internal departments to market and promote EtonHouse International School to the international and local community in Singapore.

Enquiry Management

• Ensure the PLO team captures all new enquiries (calls, email, online leads, walk-in's etc.) in the CRM system from the date of receipt.
• Ensure the PLO team records all appropriate information into the CRM system. Ensure the PLO team contact all new enquiries and are followed up by phone or email within 1 working day. Overseas phone calls can be made using the CRM.
• Ensure the PLO team emails the prospective parent the school tour confirmation details
• Ensure the PLO team contacts the prospect parent 1 days before to re-confirm their appointment (email where necessary) and use the CRM calendar tool to do so.
• During tours, ensure that the PLs share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience
• Post school tour; ensure the PLO team sends a post tour email within 1 working day after the school tour.
• Ensure the PLO team tracks and note all comments within the CRM in a timely manner and update their status.
• Ensure the PLO team follow-up with all post tour parents by calling them 3 days post tour to check their status, or any other questions. Use the ‘sequence' tool and the ‘templates' in the CRM to connect with families.
• Ensure the PLO team arranges any follow-up meetings i.e. principals, assessments within 1 week post tour.
• Review the status of all enquiries from the CRM reporting (pre/post tour) ensure that the PLE's are following up with their prospect parents.
• Compile tour templates learning stories for PLO team to improve the school tour.
• Review and shadow the PLE's around school tours to ensure they are promoting the school in the right light i.e. curriculum, stories, facts etc.
• Continuous review of the school tour process with the PLE's from start to end, i.e. explaining about EtonHouse, Curriculum, application documents etc. Ensure a 5-star customer service to parents.
• Support families for student pass applications and the team wherever required to facilitate these conversations with agents or parents directly
• Engage in all induction courses and professional development sessions facilitated by HQ
• Ensure that the data in the CRM is updated at all times to facilitate accurate reports and trends
• Update parent status in the CRM and engage with them intentionally to nurture them through the funnel. Use the CRM features-sequences and workflows
• Train and induct new joiners and existing members of the PL team to use best practice in CX and use of technology platforms

• Advocate for the EtonHouse learning pathway beyond pre-school
• Ensure that the school website has accurate and up-to-date information
• Providing outstanding customer service that is personalised and in alignment with the organisation's culture and values.
• Support all media and brand and marketing events and requests
• Update the AI bot templates on a regular basis to keep them relevant and use campaigns from time to time to remarket and enhance conversions
• Be responsible for your own PD by staying up-to-date with all platforms used by the PL team
• Handle all admission and withdrawal processes and documents
• Monitor and track student numbers, agent referrals, withdrawal data

Open House/Weekly School Tours

• Lead the organisation of open days from managing the RSVP list to organising the relevant groups, schedule of the day and follow up.
• Ensure the PLO team confirms attendance 2-3 days before the Open House. The team also follows up with a phone call.
• Allocate school tour groups for each school coordinator
• Brief school coordinators as to the set-up for the open house
• Ensure the school is clean/set-up ready for open house.
• Work with the kitchen to ensure food etc. is provided and setup
• Facilitate the content of the sharing by the principal and/or other members of the leadership team
• Prepare materials and resources that are shared with families

• Bachelor degree from a recognised University with at least 5 to 6 years of related work experience in a sales management / business development role in the education services or a service-oriented industry.
• Sales management experience is desirable
• Experience working in an international school environment would be an added advantage.
• Possess a collaborative attitude and work well in a team oriented work environment
• Excellent written and verbal communication skills
• Result oriented and a hands-on marketer

We are a family-run business seeking the ideal candidate to oversee our operations. We offer a welcoming and supportive work environment, with many of our team members having been with us for years. We also offer bonus for exceeding revenue targets.

Operational Management:

• Oversee daily restaurant operations, including opening and closing procedures, inventory management, and vendor relations.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor and maintain equipment, facilities, and overall cleanliness
• Ensure that supply of ingredients are always of quality
• Be responsible for the management of the delivery platforms, and keep the menu updated

Customer Experience:

• Maintain high standards of customer service, addressing complaints and resolving issues promptly.
• Work with team to create a welcoming and enjoyable dining experience
• Implement initiatives to enhance guest satisfaction and loyalty.

Food Prep and Food Service

• Support food prep requirements
• Serve customers and clear tables
• Be able to coordinate large delivery orders

Financial Oversight:

• Manage budgets, control costs, and maximize profitability.
• Analyze monthly PnL reports, including sales and labor costs, to identify opportunities for improvement.
• Work with the management to develop strategies for increasing revenue and reducing expenses.

Marketing and Promotion:

• Support promotional campaigns and events to drive traffic and revenue.
• Collaborate on social media and marketing strategies to enhance the restaurant's presence.

Job Description & Requirements

• To liaise and negotiate with local market personnel & buyers and suppliers directly in India/Bangladesh for products procurement
• To build and strengthen the relationships with buyers, retails personnel and relevant parties to ensure smooth operations of business
• Developing a solid and trusting relationship and communication between major key clients and company
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Provide timely and regular feedback on market spices availability, procurement from various countries to support growth and expansion.
• Evaluate Sharbeswary's current inventory and make suggestions for continuous improvement based on market research and understanding of the purchasing habits consumers
• Maintain comprehensive knowledge of and ensure compliance with relevant regulatory rules and standards
• Performs other job-related duties as assigned by Company
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability

About the Role:

As a Sub-regional Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for South East Asia, Australia and South Korea offices. facility, or portfolio of small to medium sized buildings.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Facilities Managers to enable them to fulfill all the KPIs as well as client engagement.

· Provide leadership and supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

· Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

· Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors to be reflected into the maintenance management system.

· Maintain positive client relationships and conduct meetings on unresolved facility issues.

· Prepare and manage capital projects, operating budgets, and variance reports in line with account finance target.

· Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.

· Manage environmental health and safety procedures for facilities.

· Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects.

· Drive cost saving targets as per account targets via benchmarking and data analysis in coordination with sourcing lead

· Conduct process and procedure training on maintenance, repairs, and safety best practices.

· Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

· Manage all the account KPI (per location) in-line with Account Lead targets

· Ensure RISE values of CBRE is observed at all times without any deviations

· Apply knowledge of own discipline and how own discipline integrates with others to achieve team and account objectives.

· Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

· Escalation on incidents or issues in a timely manner as per SLA agreed with client

· Ability to coordinate internally within CBRE organization to mobilize resource to support specific project work at the client’s request

What You’ll Need:

· Bachelor's Degree preferred with 8-15 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.

· Operated as a service provider to serve client in various capacity would be valuable

· Acted as FM either as in-house capacity or served as an outsourced personnel

· Work experience in managing manufacturing or office space environment.

· Good understanding of building codes including safety requirement

· Knowledge about sustainability and energy program

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.

• Helping identify marketing trends and key opportunities for innovation.

• Learning and working with various types of software for digital marketing.

• Working closely with sales and marketing department.

• Creating marketing materials such as white papers, case studies, and presentations.

• Giving presentations.

• Maintaining a marketing database.

• Providing administrative support to the marketing and sales team.

• Preparing, formatting and editing a range of documents.

• Understanding company product and brand.

• General office duties.

• Creating and interpreting a variety of reports.

• Organizing market research.

• Analyzing questionnaires and other forms of feedback.

• Updating social media accounts.

• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.

• Administration or sales and marketing assistant experience.

• Effective written and verbal communication skills.

• A high level of attention to detail.

• Ability to work effectively within a team and independently.

• Experience using computers for a variety of tasks.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Good organization skills.

• Related job and internship experience.

• Digital marketing experience.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.

• Helping identify marketing trends and key opportunities for innovation.

• Learning and working with various types of software for digital marketing.

• Working closely with sales and marketing department.

• Creating marketing materials such as white papers, case studies, and presentations.

• Giving presentations.

• Maintaining a marketing database.

• Providing administrative support to the marketing and sales team.

• Preparing, formatting and editing a range of documents.

• Understanding company product and brand.

• General office duties.

• Creating and interpreting a variety of reports.

• Organizing market research.

• Analyzing questionnaires and other forms of feedback.

• Updating social media accounts.

• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.

• Administration or sales and marketing assistant experience.

• Effective written and verbal communication skills.

• A high level of attention to detail.

• Ability to work effectively within a team and independently.

• Experience using computers for a variety of tasks.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Good organization skills.

• Related job and internship experience.

• Digital marketing experience.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Description of Division/Branch

The Regional Coordination Team under the Service Management Division (SMD) of KSL oversees service coordination and effective implementation of KidSTART programmes across the different regional clusters, and also oversees service management of Hospitals and cross-regional partners/stakeholders. The Team also spearheads, monitors and coordinates operational planning within SMD and across KidSTART Agencies (KSAs).

Key Responsibilities

1. Service Coordination

• Lead in the coordination and support of SMD’s Regional Teams as well as across the five KidSTART regions
• Oversee the planning, alignment, development and implementation of protocols across agencies, case planning and case allocations to SMD, KSAs and amongst practitioners
• Support and coordinate manpower planning, documentation, reports verification, SSNet Accounts, etc. to enhance service delivery
• Coordinate KidSTART operations across the regional teams and the implementing agencies
• Lead in the review and streamlining of work processes to improve service quality, accessibility and efficiency across KSL and KSAs
• Work with other KSL Divisions on KSL wide initiatives to support children from low-income families

2. Service Development

• Develop SMD’s Workplan, budget and operational planning to deliver the programme
• Oversee and follow up on operational requirements of the funding agreement with ECDA
• Develop workflows, processes, and SOPs to ensure consistent and quality KidSTART programme implementation
• Oversee manpower planning and projections and track caseloads and manpower deployment
• Gather, organise, interpret and report on operational datasets and insights from the data collated
• Strengthen programme delivery by implementing agencies

3. Competencies

• Strong administrative, facilitation & communication skills with a proven track record in programme management and building community partnerships
• At least 5 years’ working experience in the social service, non-profit or community sectors
• Knowledge of Excel, Power BI, Tableau and other relevant programmes.
• Strong in data analytical and data processing skills
• Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage
• Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions
• Able to work well in a fast-paced and dynamic start-up environment
• Confident, effective and collaborative team-player with strong interpersonal skills

Testing & Commissioning Manager

1. Job Description:

· Developing testing & commissioning plans and procedures for SCADA systems

· Conducting site visits to ensure that SCADA systems are installed according to design specifications

· Conducting testing to ensure that the system is functioning safely and efficiently

· Identifying and resolving issues that may arise during the commissioning process.

· Lead and develop the respective ownership of all activities pertaining to commissioning which will involve partial oversight of project engineers and site supervisors as it pertains to commissioning scope.

· Review and acknowledge/approve on all project documents including design drawings, equipment submittal, specifications, quality control plan and understand project requirements pertaining to start-up and commissioning compliances

· Participate in the key design reviews such as P&ID, Equipment Layout, and HAZOP to ensure that the pre-commissioning and commissioning requirements are incorporated into the design of the facilities

· Schedule and execute all the required inspections and tests are being carried out in accordance with the approved plan and keep proper documentation.

· Liaise and coordinate with system provider, contractors and authorities, to establish the testing & commissioning schedule.

· Organize and lead the integrated test meetings with internal and external parties

· Development of Test & Commissioning Plans and Integrated Test Plans

· Ensuring that all systems and components are tested in accordance with project requirements

· Analyzing test results and identifying any issues or deficiencies

· Working closely with system provider / sub-contractor, design and construction teams to resolve any technical issues during testing and commissioning

· Preparing and maintaining comprehensive documentation, including test reports and commissioning records

· Ensuring compliance with safety regulations and quality standards during testing and commissioning activities

1. Job Requirement:

• Bachelor Degree in Electrical Engineering/Computer Engineering and minimum 3-5 years of relevant working experience in testing & commissioning of SCADA system and building services
• Knowledge and experience of the Rail / Infrastructure Industry
• Experience in developing and implementing testing and commissioning plan
• Extensive knowledge of industrial standards / guidance’s / good practice
• Strong knowledge of health, safety and environmental regulations
• Capable of reading electrical drawings, construction drawings and 3D BIM Modelling
• Good interpersonal, planning, analytical and problem-solving skill
• Able to work independently
• Knowledge in BIM / AutoCAD skills will be an advantage
• Good oral and written communication skills
• Good Microsoft office knowledge and skills

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

Our client, an Insurance company, is hiring for a Policy Servicing Operations Manager to supporting policy servicing for global markets and HNW clients. Key responsibilities include preparing policy reviews, managing insurer statements, coordinating payments, and identifying process improvements. This position offers a dynamic environment and the opportunity to work with a global network of private banks and financial institutions.

Our Ideal Candidate:

• 4+ years of relevant experience in Policy Admin and/or after sales service for Life Insurance, preferably for HNW clients
• Strong organizational skills
• Fluency in English and Chinese is required to liase with external stakeholders in China
• Diploma / Bachelor’s Degree / Professional Degree or equivalent, any field

If you believe you fit the requirements for the role, please click "Apply"

Short listed candidates will be notified Data provided is for recruitment purposes only.

Business Registration Number: 200611680D.
License Number: 10C5117 EA Registration Number: R23114042

About The Opportunity

We are currently seeking highly skilled and dedicated Warehouse in ensuring efficient management and control of the Warehouse Operation whilst achieving agreed budgetary and service levels.

How You Will Make an Impact

• Lead the creation and implementation of best practice warehouse strategy, policies, processes, and procedures to aid and improve operational performance.
• Provide a safe working environment, adhering to the necessary safety procedures and ensuring they are understood and practiced by the team at all times.
• Ensure inventories are accurate and control inventory levels by ensuring physical counts are conducted and reconciled with an automated system utilizing the help of the warehouse team.
• Coach, manage and develop warehouse staff and team leaders to optimize performance and meet targets and deadlines.
• Provide Quality Control and Assurance by ensuring compliance with all relevant regulations and standards, including Good Manufacturing Practices (GMP) and Good Distribution Practices (GDP).
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

What We Are Looking for

• Qualifications such as a diploma in Pharmacy or Supply Chain Management will be favourable
• 3 years of relevant experience, preferably in a Pharma setting
• Ability to build, lead and motivate a skilled team able to meet objectives
• Proven management skills with the ability to optimize team performance and development ·

We regret that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://www.alliancehealthcare.com.sg.

• Candidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Preferably Managerial experience in Customer Service or equivalent.

Responsibilities:

• Lead a team of Guest Services staff
• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
• Supervise, monitor and evaluate the service standards provided by the Guest Services team
• Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.

Requirements:

• Good interpersonal skills and positive working attitudes
• Service oriented and able to display passion, energy and professionalism in their duties
• Resilient, proactive and ability to work independently under minimal supervision and in a team
• Perform 2-rotating shifts and able to work on weekends and public holidays when necessary
• Candidates with servicing experience can apply. Salary will commensurate with experience
• Staff duty meal will be provided

KidSTART Singapore Ltd. (KSL) is a non-profit organization, incorporated as a Company Limited by Guarantee under the Ministry of Social and Family Development (MSF) in Sep 2020 to support low-income families with children 0-6 years old in child development, especially through the KidSTART programme.

Description of Division/Branch

The Community Engagement team will oversee engagement with community partners and volunteers. Through strong relationship building with community partners, the team’s goal will be to seek opportunities to grow community support via community and/or volunteer led programmes and volunteer stewardship. The programmes, activities and initiatives led by the team will support KidSTART’s strategic thrust of strong parent-child relationships, recruitment of children to hit 80% of eligible children per cohort and building of a coordinated ecosystem of support from community partners.

Responsibilities

Engagement with Community partners

1. Work with community partners such as government bodies, statutory boards, social service agencies, self-help groups, religious bodies and associations to co-create and deliver initiatives to support parent-child relationships and engagements.
2. Oversee all community engagements in the various KSAs and ensure alignment in efforts
3. Recruit, train, engage and deploy volunteers to fill programme needs.
4. Develop Community Engagement policies and protocols that can be translated to social service agencies supporting KidSTART programmes.
5. Ensure clear KPIs are drawn for each community led initiative or programme.

Cross department collaborations

1. Work with Programme teams (Service Management & Programme Planning) to ensure cohesive engagements with community partners.
2. Work with C&E Partnership team to ensure alignment in work streams (eg: Calling out of activities to families, calling out of volunteers, database management of beneficiaries’ data and information)
3. Work with Strategic Communications team on communications plans to support community led initiatives, programmes or volunteer call outs.

Volunteer Management

1. Maintain and grow volunteer base through outreach to individuals and community-based organisations.
2. Develop & oversee volunteer management policies, practices, and processes.
3. Execute and evaluate volunteer publicity and recruitment efforts, orientation, training, volunteer recognition and engagement activities.
4. Ensure sustainability assessment of volunteers and evaluate the effectiveness of volunteers/volunteer partnerships.

Qualifications/Competencies

• At least 5 years of stakeholder engagement, partnership and/or community engagement and volunteer management experience
• Able to lead and handle projects timely and effectively with an eye for details.
• Excellent independent team player with good interpersonal and communication skills.
• Good facilitation skills and ability to engage and influence different stakeholders.
• Proficiency in a mother tongue language is an advantage.

• Revenue management by maintaining accuracy and overseeing the distribution strategy of the hotel and manage day-to-day yield operations.
• Setting Pricing Strategies to determine and set competitive room rates to stay in the limelight and earn higher revenue.
• Monitoring competitor performance; Effective yield management; Initiating promotions to generate business at key times.
• Optimize and expand distribution partnerships and yield management through Third Party Internet (TPI) / Online Travel Agent (OTA) website and own Global distribution System (GDS).
• Understand the Sales/Reservation flow and various booking channels, which would be key to correlating to area of performance management (Revenue generating and performance reporting).
• Maximize room revenue through both average room rate and occupancy percentage through efficient Revenue Management processes.
• Maintain all pricing within Opera PMS and third-party distribution channels.
• Ensure that price parity is maintained through all third-party distribution channels.
• Ensure correct rate positioning is achieved across all market segments for rooms.
• Compile and communicate clear and concise pricing policies for all current pricing and packages.
• Stay updated with market trend and new revenue tools and or software applicable for serviced suites to improve seamless connectivity with partners.
• Submit RFP for Travel Consortia. Support Sales in Corporate Rates Loading.
• To conduct regular audits to ensure that all channels of distribution are managed in accordance with strategies and guidelines.
• To prepare analysis and reports on rate and inventory management and strategy effectiveness on all on-line sales strategies; including scheduled and ad-hoc reports.
• Recognise and correct any rate parity issues with internet booking sources and Best Rate Guarantee claims.
• To propel key market strategies by identifying opportunities for incremental revenue through analyses, supporting tactics to include the establishment of differential pricing based on market segments, demand, positioning, etc.
• To ensure competitive research and market intelligence through to the setup of a system of competitive price shopping, continuous monitoring of competitor performance, strategies, demand, supply etc.
• To ensure that all channels of distribution - l.e, direct sales, GDS, and the internet - are fully optimized without any conflict in distribution, representation and positioning.
• To ensure the hotels data set on CRS, GDS, PMS, S&C System and RMS remains current and correct.
• To direct reservations by training pertinent departments on revenue management techniques and its execution, managing reservations goals, and providing daily/weekly selling guidelines/strategies for agents and pertinent accounts,
• To drive revenue management culture throughout the hotels, by educating hotels' staff on Revenue Management concepts and techniques (overselling. pricing, upselling, etc).
• To assist the Director of Sales & Marketing in review of monthly forecast, reporting and annual sales budget for senior management approval.
• To assist the Director of Sales & Marketing in exercising all reasonable care in safeguarding the hotels and the hotel’s propriety information.
• To aid in the department’s administrative tasks and ad-hoc project processes.

Job Summary:

The Hostel Manager is responsible for overseeing the daily operations of the hostel, ensuring a safe, clean, and welcoming environment for guests. This role involves managing staff, maintaining facilities, handling guest relations, and implementing marketing strategies to maximize occupancy.

Key Responsibilities:

1. Operational Management:Oversee daily operations of the hostel, including front desk services, housekeeping, and maintenance.
   Ensure compliance with health, safety, and hygiene standards.
   
2. Staff Management:Recruit, train, and supervise hostel staff, including front desk personnel, housekeeping, and maintenance teams.
   Conduct performance evaluations and provide ongoing training and support.
   
3. Guest Relations:Serve as the primary point of contact for guests, addressing inquiries, complaints, and feedback promptly and professionally.
   Foster a welcoming atmosphere to enhance the guest experience.
   
4. Financial Management:Prepare and manage the hostel’s budget, monitor expenses, and implement cost-control measures.
   Oversee billing, payment processing, and financial reporting.
   
5. Marketing and Promotion:Develop and execute marketing strategies to attract guests and increase occupancy rates.
   Utilize social media and online travel platforms to promote the hostel and manage online reviews.
   
6. Facility Management:Oversee the maintenance and upkeep of hostel facilities, ensuring all areas are clean, functional, and well-maintained.
   Coordinate repairs and improvements with vendors and contractors as needed.
   
7. Community Engagement:Build relationships with local businesses and organizations to enhance guest experiences (e.g., partnerships for tours or events).
   Organize social activities and events for guests to foster community engagement.
   
8. Reporting:Maintain records of occupancy, revenue, and guest feedback.
   Prepare regular reports for ownership or management regarding performance metrics.
   

Qualifications:

• Bachelor’s degree in Hospitality Management or related field (preferred).
• Previous experience in hospitality, particularly in a management role.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in property management software and Microsoft Office Suite.
• Strong communication skills, both written and verbal.

Working Conditions:

• Must be willing to work flexible hours, including weekends and holidays.
• The role may require occasional physical activity, including lifting and moving supplies.

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

We are looking for a Assistant Operations Manager, who will manage a team of operation staff, to ensure efficient operations, excellent customer service, successful regulatory compliance, continuous performance improvement, and effective fiscal management.

Job Description

• To support the Operations and coordinate, scheduling, and manage day-to-day activities
• To carry out daily inspection with client
• To attend to clients’ complaints promptly
• To carry out investigation to any feedback arising and submit report within the set turnaround time
• To resolve employees’ problems efficiently without unnecessary delay
• To ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed on time
• Able to be hands-on when the situation requires
• Submission of reports
• Conduct regular toolbox meeting
• Any other responsibility as assigned by superiors

Job Requirement

• Min GCE ‘O’ level
• With at least 3 years of relevant housekeeping experience
• Good leadership skills.
• Able to work effectively with different level or personnel
• Excellent organizational and problem-solving skills.

Other Requirements

• Working Hours: 7am to 330pm (Mon – Fri)
• Alternate: Sat/Sun 7am – 7pm (Based on Duty Roster)
• Work Location: Must be able to work in the EAST Side

The Regional Product Manager will formulate and execute a regional marketing strategy for the assigned portfolio and lifecycle management to drive revenue and increase market share and competitiveness. This will include analyzing competitor landscape and strategy, identifying market and country trends, different customer personas’ pain points, and how to translate that into customer solutions that you can communicate through audience-specific content. The incumbent will also focus on customer segmentation, target market needs and trends, and understanding country needs and dynamics to deliver innovative programs to grow sales opportunities and customer adoption.

Product Marketing

• Develop and execute strategic product marketing plans for assigned products among portfolio of TIS products.
• Analyse market trends and the competitive landscape to determine optimal pricing for products and developing promotions that will drive customer engagement and sales.
• Collaborate with cross-functional teams to understand product features and solution/therapy benefits, translating them into compelling marketing messages.
• Create targeted campaigns to promote specific products, ensuring alignment with overall marketing strategy of TIS business for the region and for specific entities.
• Collect and analyse customer feedback to refine product positioning and marketing strategies.
• Monitor and report on campaign performance, adjusting tactics as needed to achieve TIS regional objectives.
• Foster relationships with key stakeholders, including TIS Global team, sales teams and entity commercial team, marketing agency, to drive product marketing success launching or promotion campaign in the region
• Gather, manage, and prioritize market/customer requirements to communicate to Global TIS team

Market intelligence and insights

• Conduct market investigation to capturing market intelligence and customer insights through various channels, to identify opportunity for growth and product differentiation and work with entities on strategy and execution plan
• Analysis of trends in terms of competitor activities / market share, new products in the market, product usage, customer preferences, sales performance, customer feedback, current growth patterns, etc.
• Report out on market research for the assigned product line to Commercial and Associate Marketing Directors.

Development of Marketing & Training contents

• Create sales enablement materials for the product, involve developing materials such as product brochures, sales presentations, testimonies, statements, and case studies that sales teams can use to effectively communicate the value of the product to potential customers.
• Obtain approval on content developed for marketing and promotional activities from relevant TAP and Global TIS governance
• Provide and training countries’ sales and marketing team on product and marketing collaterals
• Ensure update and abreast entity with latest material and content through structured communication and in TIS Intranet

Marketing and Promotion

• Drive implementation of Marketing and Promotion strategies / plans for assigned product portfolio and solutions that create strong brand value, customer retention and business outcomes
• Design and execute programs (events, campaigns, etc.) and contents (digital and physical) through various touchpoints in customers’ buying journey to drive targeted market share, conversions, and revenue growth
• Support countries in participation in conferences, designing and execution of effective workshops, seminars, trainings, and other partnerships that helps in presenting the value proposition.

Special projects

From time to time, lead and deliver special assigned projects to support TIS business growth and expansion, including annual Kick-Off Meetings, NPIs, etc.

Designing and overseeing all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.

Developing and monitoring campaign budgets.

Planning and managing our social media platforms.

Preparing accurate reports on our marketing campaign’s overall performance.

Coordinating with advertising and media experts to improve marketing results.

Identifying the latest trends and technologies affecting our industry.

Evaluating important metrics that affect our website traffic, service quotas, and target audience.

Working with your team to brainstorm new and innovative growth strategies.

Overseeing and managing all contests, giveaways, and other digital projects.

Travel Services Management

• Design and oversee travel experiences for foreign visitors to China, focusing on cultural, historical, and modern attractions.
• Build and maintain relationships with local travel service providers, transportation companies, and accommodation partners.
• Ensure all travel services reflect the company’s high standards and cultural values.

Hosting and Educational Support

• Supervise hosting arrangements to ensure children’s living spaces are safe, clean, and welcoming.
• Manage maid to prepare healthy and culturally appropriate meals for the children.
• Act as a mentor and provide emotional and practical support to the hosted children.
• Collaborate with educational institutions to monitor and support children’s academic progress.
• Operations Management
• Develop and implement efficient workflows for both travel services and hosting programs.
• Manage budgets, schedules, and resources effectively.
• Monitor the quality of services and address any issues promptly.

Team Leadership

• Recruit, train, and supervise staff involved in travel and hosting operations, including maids and other support staff.
• Provide ongoing guidance to the team, fostering a collaborative and professional work environment.
• Ensure all staff members, including domestic helpers, understand and follow high standards of care and service.

Marketing and Outreach

• Promote travel services and hosting programs through marketing initiatives and partnerships.
• Represent the company at events, conferences, and networking opportunities to build brand awareness.
• Collect and analyze feedback from clients and hosted children to improve services.

We are seeking an experienced and dynamic ESG Assistant Manager / Senior to join our Sustainability and ESG team at Baker Tilly. This role involves delivering comprehensive ESG solutions to clients, including ESG due diligence, sustainability reporting, sustainable finance advisory, and compliance with global ESG frameworks. You will collaborate with cross-functional teams to support clients in navigating the complexities of ESG integration and aligning their strategies with emerging sustainability requirements.

Key Responsibilities

1. ESG Advisory & Compliance

• Assist clients in developing and implementing ESG strategies aligned with their business goals and stakeholder expectations.
• Provide guidance on ESG regulatory compliance and reporting standards, including TCFD, ISSB, GRI, SASB, and jurisdiction-specific regulations.
• Conduct ESG materiality assessments, gap analyses, and stakeholder engagement exercises.

2. ESG Due Diligence

• Lead ESG due diligence assessments for mergers, acquisitions, and investment opportunities.
• Evaluate ESG risks and opportunities in transactions and provide actionable recommendations to mitigate risks and enhance value creation.
• Develop ESG integration frameworks for private equity, venture capital, and corporate clients.

3. Climate Reporting & Modelling

• Oversee the development of climate-related disclosures in line with TCFD / ISSB S2 recommendations and other climate frameworks.
• Conduct scenario analysis and climate modeling to evaluate potential risks and impacts of climate change on client operations and financial performance.
• Analyse climate data to support clients in understanding and mitigating transitional and physical climate risks.
• Develop emissions reduction pathways and net-zero roadmaps using advanced climate modeling techniques.

4. Sustainability Reporting

• Oversee the preparation and review of ESG and sustainability reports to ensure compliance with global standards.
• Analyse ESG data and metrics to support transparent, accurate, and impactful reporting.
• Advise clients on ESG data collection, management, and technology-enabled reporting processes.

5. Sustainable Finance Advisory

• Support clients in aligning financial strategies with ESG principles, including green bonds, sustainability-linked loans, and other sustainable finance instruments.
• Conduct assessments and certifications for green and sustainable financing initiatives.
• Provide insights on global sustainable finance trends and help clients access ESG-linked funding opportunities.

6. ESG Ratings & Benchmarking

• Guide clients in improving their ESG ratings (e.g., MSCI, S&P, CDP) and benchmarking against industry peers.
• Provide strategies to address ESG-related performance gaps and enhance market positioning.

7. Client Management & Business Development

• Build strong client relationships, acting as a trusted advisor for their ESG and sustainability needs.
• Support business development efforts, including crafting proposals, delivering presentations, and participating in client pitches.
• Identify opportunities for expanding the firm’s ESG service offerings and assist in go-to-market strategies.

8. Team Development & Collaboration

• Mentor and coach junior team members, fostering professional growth and knowledge-sharing.
• Collaborate with cross-functional teams, including transaction advisory, tax, audit, and corporate finance, to deliver holistic ESG solutions.
• Stay abreast of industry developments, emerging ESG trends, and regulatory changes to inform client engagements.

Qualifications and Skills

• Bachelor’s degree in Sustainability, Environmental Science, Finance, Business Administration, or a related field
• Master’s degree or certifications (e.g., SASB FSA, GRI, CFA ESG, or PRI Academy) are highly desirable
• 4+ years of experience in ESG consulting, sustainable finance, or ESG due diligence, preferably in a professional services or consulting firm
• In-depth knowledge of ESG frameworks, reporting standards, and sustainable finance principles
• Proven expertise in ESG risk assessment, due diligence processes, and financial impact evaluation
• Strong analytical skills with proficiency in data analysis and visualization tools (e.g., Excel)
• Excellent project management skills, with the ability to handle multiple priorities in a fast-paced environment
• Exceptional communication and stakeholder engagement skills, with client-facing experience
• Strong knowledge of global sustainable finance instruments and frameworks

Introduction to GoNetZero™

Who we are: GoNetZero™ is a global decarbonisation solution provider helping clients achieve their net-zero goals. It is the carbon management business of Sembcorp Industries, a Singapore Stock Exchange-listed company. It offers comprehensive solutions through its digital platform, and additionally provides verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits.

GoNetZero™’s suite of digital solutions includes Measure – which enables clients to begin their net-zero journey by assessing their organisations’ emissions; Manage – which allows clients to view, manage, and retire their EAs portfolio seamlessly on a single platform; and Perform – which helps clients maximise the output and lifespan of their renewable energy assets across multiple sites on a single dashboard.

Who we are looking for: Officially launched in November 2022 at COP27, GoNetZero™ has supported over 80 clients across 14 countries on their decarbonisation journeys to date. As a high-growth business looking to deepen its presence in multiple markets, we are looking for candidates who are entrepreneurial: self-driven, self-starters, and interested in creating a lasting impact in the climate technology space. We thrive on adaptability and change, so if you are looking to join a fast-paced, exciting new business, join us!

Key Responsibilities

We are looking for a Sales and Business Operations Manager with a specific focus to drive operational excellence and strategic enhancements for sales planning and business operations processes to join our dynamic team. This role entails enabling planning cadences for our growing business, a seamless operational journey for our internal clients and achieving efficiency and compliance across our processes.

Role and responsibilities

• Lead and drive sales operating reporting and meeting cadences, including but not limited to sales performance reports and forecasting, review meetings and data analytics to drive sales results
• Drive adoption and training of CRM system and dashboards with internal business users to maximise impact, insights and continuity for the business
• Drive planning and operations for the content, structure, documentation and overall organisation of leadership and team operating cadences, including but not limited to leadership meetings, offsites, business reviews, all hands sessions
• Efficiently manage and drive excellence for knowledge management, policy frameworks, documentation hygiene to achieve business continuity and compliance
• Lead stakeholder engagement with internal departments to ensure awareness and adoption of new or changed processes, with a focus on education and reinforcement
• Effectively set up, lead and implement change projects as needed by the business to drive improvements and efficiency enhancements for sales and business operations
• Serve as a subject matter expert on sales and business operational processes and be a resource for internal departments to execute with rigor and excellence

Preferred Skills

• Bachelor’s Degree in a relevant field with 6-8 years of work experience
• Experience with sales software and data analytics tools e.g. CRM, PowerBI required
• Experience in sales operations, sales planning, business planning or corporate planning functions in ecommerce or platform businesses. Experience in the Renewable Energy Certificates or Carbon Management sectors would be an added advantage.
• Experience in setting up, managing and rolling out enterprise-level change projects with the ability to manage and prioritize across multiple projects simultaneously
• Strong stakeholder management skills and ability to influence across the organisation to achieve results, with exposure to senior leadership
• Experience in change management (e.g. Prosci certification) highly preferred
• People manager experience highly preferred
• Self-motivated team player with strong communication and interpersonal skills

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Nothing beats the satisfaction of making a meaningful difference to someone else’s life. This is an opportunity for you to turn this into a career with us in Income. As a Client Relationship Manager, you are key to our multi-channel distribution strategy and you will be required to provide high value consultative financial advisory and total insurance solutions to our customers and business owners.

As a Client Relationship Manager, you will contribute to the overall team’s success by extending our product and service offering to our customers and business owners via campaign-led service calls or through participation in company events. To excel in this job, you are expected to be a self-starter, keen learner and be adaptive to changes.

Speak to us to discover how you can get started as a Client Relationship Manager and how you can build your success with us.

Key Responsibilities Include:

You will be in the forefront providing a full spectrum of insurance products & services to meet the financial and investment needs of our customers and small-medium-enterprises (SMEs) business owners:

• Provide consultative financial advisory services to meet both customers’ and business owners’ financial goals, transforming business opportunities into personal opportunities and vice versa
• Proactively offer Life, Health, General Insurance and Group Business solutions to potential customers and business owners
• Acquiring new customers and business owners through active participation in seminars, lunch talks, workshops and corporate events
• Capitalising business opportunities by acting on potential business leads from our database and setting up appointments with potential customers & business owners
• Maintaining long-lasting relationships with both existing and potential customers & business owners

Qualifications - External

• Degree or Diploma in any discipline
• 2 years’ sales experience will be an added advantage
• Passionate about helping customers achieve greater financial competency
• Able to manage relationships with HNW or Business owners
• Results driven and motivated by performance-based rewards
• Good communication, presentation and interpersonal skills
• Strong team work with a positive customer and corporate focused attitude
• Relevant CMFAS qualification : M5, M9 & 9A HI, BCP, PGI & CGI