As a Senior IT Sales Executive, your focus is on selling technology solutions, services, or products, such as software, hardware, cloud services, cyber services and IT consulting to customers.

This role involves understanding client needs, positioning relevant technology solutions, and driving revenue growth for the company.

Below is a detailed job scope:

Sales Strategy & Planning

• Develop and implement sales strategies tailored to the IT industry, focusing on key technology solutions like software, hardware, cloud services, cyber services or managed IT services.
• Identify target markets, customer segments, and potential business opportunities in the IT sector.
• Set sales goals and targets for IT products/services, ensuring alignment with overall business objectives.

Client Acquisition & Relationship Management

• Identify and pursue new business opportunities by acquiring new clients and expanding existing relationships.
• Build strong, long-term relationships with key decision-makers (e.g., CIOs, CTOs) in client organizations.
• Conduct meetings, presentations, and demonstrations to showcase the value and ROI of IT products or services.

Technical Knowledge & Solution Selling

• Maintain in-depth knowledge of the company’s IT offerings, including software solutions, hardware products, cloud computing, cybersecurity, and IT infrastructure.
• Understand customer requirements and present tailored IT solutions that address business challenges.
• Collaborate with technical teams to deliver solutions that meet the specific needs of clients.

Sales Pipeline Management

• Develop and manage a robust sales pipeline, from lead generation to closing deals, using CRM tools.
• Track and manage sales metrics, forecasts, and opportunities to ensure sales goals are met or exceeded.
• Prepare and submit proposals, negotiate contracts, and close high-value IT deals.

Market Research & Competitor Analysis

• Stay updated on the latest IT trends, emerging technologies, and industry developments.
• Analyze competitor products, pricing strategies, and sales tactics to refine the company's sales approach.
• Provide insights on market needs and opportunities to drive product innovation and development.

Cross-Functional Collaboration

• Work closely with the marketing team to develop campaigns that support IT sales initiatives.
• Collaborate with technical teams to ensure seamless integration of IT solutions and services into client environments.
• Coordinate with customer support and account management teams to ensure customer satisfaction and retention.

Contract Negotiation & Closing

• Lead the negotiation of contracts, pricing, and terms of agreement for IT services and products.
• Manage the legal and contractual aspects of sales deals, ensuring compliance with company policies.
• Close high-value IT sales deals and ensure successful delivery of products and services.

Revenue & Profit Growth

• Achieve and exceed monthly, quarterly, and annual sales targets for IT products and services.
• Contribute to the company’s overall revenue growth by expanding sales in existing accounts and acquiring new clients.
• Optimize sales profitability by managing pricing strategies and controlling sales expenses.

Customer Relationship Management (CRM)

• Use CRM systems to manage customer data, track sales progress, and maintain an accurate sales pipeline.
• Regularly update client information and track interactions to provide personalized and effective follow-ups.
• Provide reports and updates to senior management on sales performance and market trends.

Training & Development

• Stay current on the latest IT products, trends, and services through continuous learning and training.
• Share industry knowledge with the sales team and help train junior sales executives on solution selling and industry best practices.
• Attend industry events, conferences, and webinars to network and stay updated on new IT innovations.

Customer Satisfaction & Post-Sales Support

• Ensure a smooth post-sales process by coordinating with the delivery and technical support teams to implement IT solutions.
• Manage customer expectations, ensuring high levels of customer satisfaction and retention.
• Address and resolve any issues related to the product or service post-sale.

Reporting & Analysis

• Prepare regular sales reports to monitor progress, identify areas for improvement, and track performance against targets.
• Analyze sales data and customer feedback to refine strategies and improve the overall sales process.
• Report sales results and market insights to senior leadership and contribute to overall business strategy discussions.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

• Coordinates the University's efforts to analyze, develop, implement and maintain the campus space and master planning for NUS campuses.
• Reviews campus demand and supply and manages campus planning and space program of projects, working with internal stakeholders and project managers, carrying out feasibility study and make recommendations on a wide variety of campus planning issues that include cadastral boundaries, sites, connectivity and other related infrastructure components.
• Conduct Space Review and Audits, reviewing space use occupancy process through use of technology and managing users expectations.
• Establishes and implements effective unit operating policies, systems, and procedures that are consistent with overall organizational goals, objectives, policies and operating standards.
• Performs miscellaneous job-related duties as assigned.

Qualifications

• Tertiary qualification in related building, business and policy making disciplines.
• Minimum 5 years experience in Architecture / Design / Real Estate/ urban planning/ Engineering and relevant experience in the Institute of Higher Learning (IHL) with strong analytical capabilities will be of advantage.
• Demonstrated knowledge in the arenas of planning and design, environmental sustainability, site design, architecture, space planning and/or engineering disciplines.
• Good communication skills to communicate effectively with project stakeholders and able to apply critical thinking skills to resolve complex issues.
• A responsible team player, self-motivated and abilities to coordinate multiple priorities/actions holistically to achieve desired results.
• Strong computer skills, to include Microsoft word/excels and power point for presentation and knowledge of software such as AutoCAD/REVIT/GIS including BIM will be preferred.
• Ability to be versatile and agile with a growth mindset.

Job title – Senior Manager, Pharma, HNC APAC

Location – Pasir Panjang, Singapore

Job model – Hybrid

Drive and implement our global and regional Pharma segment strategy in APAC. Partner with and support the sales team in the implementation of our Pharma strategy for targeted markets and customer accounts.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Drive business development
• Develop and implement the Pharma segment strategy in APAC
• Accountable for Pharma APAC sales targets & Project funnel
• Project manage project funnel for Pharma in the region
• Search for insights from the market & leverage for innovation

We bring

• Empowerment to make meaningful contribution to our mission
• Recognition and celebration of your efforts and accomplishments.
• Opportunities to build a successful and rewarding career
• Dedication to creating better futures for people and the planet.
• Responsibility and accountability in living company values
• Supportive environment where individuals are empowered to progress

You bring

• Bachelors degree in marketing, sales or science. Minimum of 8 years’ experience in B2B markets or B2C in the pharma industry.
• Proven track-record on marketing/concept content generation and roll-out for technical or highly specification driven products is key. Ability to identify consumer insights, business and other opportunities, define innovation strategies, transform them into concepts and achieve their implementation.
• Experience in planning, implementing and managing market development activities.
• Experience in regional pricing, commercial and tendering activities with large key accounts.
• Ability to work to a work efficiently meet deadlines. Organizational and leadership skills. Strong business acumen with analytical and problem-solving abilities.
• Negotiating skills, Drive, perseverance and empathy.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

Job Purpose

The incumbent will be part of the Planning team, supporting corporate planning activities and events, strategic planning processes, performance reporting, cluster and HQ operations and ad-hoc projects undertaken by the department

MAJOR DUTIES & RESPONSIBILITIES

• Support organizational planning, developmental and implementation activities based on strategic plans. This includes facilitating change management to align stakeholders to the strategic objectives as well as performance measure
• Support the development of strategy map as well as key performance indicators for regular reporting to management and Board. This will include supporting the development of technical documentation for performance indicators and working with data/IT team to implement them as dashboards.
• Prepare minutes and papers for various Management Meetings.
• General administration and implementation of a variety of projects assigned to the department from time to time. This may include organizing events in those projects which would require you to request for quote, negotiate with vendors, program planning and detail logistic planning. It may also require researching for information on the subject matter, discussion with stakeholders to gather inputs and tracking of project with regular summary.
• Support organization development activities for corporate office and cluster to strengthen organization effectiveness and organization health.
• Develop communication materials such as corporate slides, electronic mailers or infographics

JOB REQUIREMENTS

Education/Training/Experience

• Degree in any discipline
• Excellent writing and communication skills is a must
• High proficiency in using Microsoft Word, Excel, PowerPoint, SharePoint and comfortable with various IT tools is a must
• Prior experience in healthcare or public service sector is essential
• Resourceful and a generalist
• Experience in any one of the followings would be an advantage:
• corporate secretarial work
• performance measures such as balanced scorecard corporate
• policy development
• general operations writing and communications organization
• development such as facilitation of retreats and meetings
• project management
  

Personal Attributes

• Meticulous, systematic and organized
• Resourceful and add value to other stakeholders
• Able to work independently and a team player
• Enjoys multi-tasking and working on multiple projects across different functions
• Positive attitude and pleasant disposition

Marketing Manager (Start up,Branding, Tech)

We are representing our clients in search for Marketing Managers

Key Responsibility:

• Brand Management
• Develop and execute comprehensive strategies to strengthen global brand identity
• Position organisation in a pioneer in the industry
• Media Engagement and Content Creation
• Publish articles, press releases, and other media content to promote Organisation innovations and achievements
• Collaborate with journalists, publications, and digital platforms to increase Organisation’ visibility across various channels
• Lead Generation
• Identify and cultivate potential leads from digital and traditional marketing channels
• Analyse campaign performance and optimize lead generation efforts.
• Government Policy Research
• Monitor and gather insights on relevant government policies and regulatory changes globall
• Provide strategic recommendations based on policy trends to support Organisation operations and expansion
• Build strong relationships with government bodies, industry partners, and stakeholders to facilitate Organisation initiatives
• Act as a liaison to bridge communication between internal teams and external entities.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field. A Master’s degree is a plus
• Minimum of 5 years of experience in marketing
• Proven track record in brand management, media relations, and lead generation

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Responsible for trade/B2B marketing activities of Content Distribution department including trade events, marketing collaterals and digital marketing.

Events Management:

• Identify and plan key local / overseas content markets for branded booths to promote latest programme offerings, as well as identifying relevant programmes to promote in each market.
• To manage/produce marketing collaterals required for branded booth according to trade market requirements.
• Manage the procurement process of for events set up and coordinate with awarded vendor for set up to ensure smooth delivery of booth at each content market.

Marketing Collaterals:

• Collate marketing information for programmes by working with the relevant production teams and external stakeholders for material required for programme sales (may be required to do translation work, ability to translate from Chinese to English and vice versa will be an added advantage).
• To plan and manage marketing collateral production such as programme posters (for use across all marketing platforms such as events, website and brochures) and brochures (both hard and digital copies).

Digital Marketing Content website / EDMs:

• Responsible for managing and updating the department's content website, including updating of programme info and video files.
• Required to work closely with the digital team to improve/refresh on aesthetics of website and problem-solve when issues occur.
• Plan EDMs and other digital communication tools to promote Mediacorp content in region-specific campaigns.

• A degree in Marketing, Business or a relevant discipline.
• 4 - 6 years of related experience in Marketing.
• Good communication and team work.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are seeking a talented individual to join our Enterprise Risk Management Team. The ideal candidate will play a crucial role in upgrading and maintaining our risk management systems while ensuring accurate and timely risk reporting.

Responsibilities

• Develop and distribute accurate risk reports covering financial risk areas (Market, Liquidity, and Credit Risk).
• Enhance local risk reporting to meet evolving risk management needs.
• Collaborate closely with IT teams to improve existing risk management reporting systems and integrate new products.
• Ensure IT solutions adhere to risk management standards.
• Work with IT and support teams to address and resolve daily operational issues.
• Represents ERM team to upstream IT during new system development, ensuring clear communication of risk user requirements and rigorous verification of delivery quality.

Requirement

• Bachelor's degree in finance, computational science, or a related field.
• Preferably 5+ years of experience in technical and risk management roles.
• Strong skills in programming, database, and Business Intelligence (BI).
• Excellent ability to translate business requirements into IT specifications.
• Capable of working independently and collaboratively.
• Strong attention to detail and proactive attitude.

Position Summary:

The Project Manager is responsible for driving the successful delivery of multiple cross-functional IT infrastructure projects. Leads cross-functional teams, collaborate with business users, internal and external teams, and vendors to ensure project is successfully completed on time, within budget & scope, and with quality.

They must have good communication skills, is a competent negotiator, demonstrates resiliency, good at problem solving and can engage & influence effectively both the internal and external stakeholders. He/she is adaptable to change in an agile and volatile environment while taking ownership and deliver works with integrity. This is a 2-year direct contract position.

Roles & Responsibilities:

• Drive project to meet schedule, budget, manpower and technical quality targets
• Develop integrated project plan including schedules, budgets, and resource allocation
• Identify and manage project dependencies and critical path
• Ensure accurate allocation of resources throughout the project, providing leadership to cross-functional teams
• Work with stakeholders to establish and gain consensus on project goals, objectives, and deliverables
• Conduct regular project reviews to recommend schedule, cost, or resource adjustments
• Provides regular progress update to key stakeholders and management, communicate risks, escalate issues for resolution in a timely manner
• Implement and manage project changes and interventions to achieve project outcomes.
• Conduct project evaluations and assess outcomes
• Monitor and manage project risks throughout the project lifecycle
• Track project performance using appropriate techniques and metrics
• Ensure compliance with relevant policies, regulations, and standards
• Analyse and validate design with technical teams to ensure the solution is implementable.
• Conduct impact assessments to understand the effect of transitions (i.e., due to new infrastructure technologies) on various parts of the organization
• Conduct post-project/transition evaluations to identify lessons learned and areas for improvement
• Assess new infrastructure technologies (i.e., participate in proof of concept) to assist in defining technology roadmap, framework, and policies to meet strategic business initiatives
• Review data centre/ private cloud infrastructure, platform, and technology roadmap
• Document project learnings and best practices
• Ensure all project documentation is completed accurately, timely, and stored appropriately

Requirements/ Qualifications:

• Bachelor’s degree in computer science, Information Technology, Computer Engineering, or equivalent discipline
• Minimum of 5-10 years above of experience in project management
• Experience in managing complex IT infrastructure projects
• Able to select approriate tools and platforms, solution design and infrastructure planning
• PMP (Project Management Professional) or equivalent certification is preferred
• Strong technical knowledge on at least 2 of the following domains: System (i.e., VMware, Nutanix), Storage (i.e., Hitachi, Pure), Network (i.e., Cisco), Security (i.e., Check Point, Palo Alto), Automation (e.g., Ansible), Backup (i.e., Symantec NetBackup). Certifications in the above areas would be preferred
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in project management techniques
• Ability to work under pressure and meet tight deadlines
• Able to prioritise assignments whilst working on multiple concurrent projects
• Ability to deliver high-quality work in a timely and in a right-first time manner
• Strong passion and desire to learn new technologies
• Take initiative and able to work independently
• Is meticulous and attentive to details

Key Competencies:

• Leadership: Ability to lead project teams and manage complex projects
• Technical strong: able to guide and coach the team of engineer, hands on with technical problem
• Problem-solving: Strong analytical skills to identify issues and develop effective solutions
• Adaptability: Flexibility to adjust to changing circumstances and manage multiple priorities
• Collaboration: Ability to build relationships and work effectively with diverse stakeholders
• Attention to Detail: Thorough and detail-oriented approach to managing projects

Overview:
We are seeking a skilled and dynamic Project Manager, Business Processes to lead and drive initiatives that optimize our business operations. This role will require close collaboration with cross-functional teams, including hardware and software development teams, to streamline workflows, enhance productivity, and ensure the successful delivery of projects that align with business objectives.

Key Responsibilities:

• Project Planning and Execution:Develop detailed project plans, including scope, goals, deliverables, timelines, and resource allocation.
  Manage the end-to-end execution of business process improvement projects, ensuring they meet quality, time, and budget objectives.
  
• Cross-Functional Collaboration:Act as a central point of communication and coordination between hardware, software, and other relevant teams.
  Facilitate effective collaboration to identify pain points, challenges, and areas for process optimization.
  
• Process Improvement:Analyze existing business processes, identify inefficiencies, and recommend improvements.
  Implement streamlined workflows to reduce complexity and improve operational efficiency.
  
• Risk Management:Identify potential risks and implement mitigation strategies to minimize impact on project success.
  Monitor and report project risks, status updates, and progress to stakeholders.
  
• Stakeholder Communication:Regularly communicate project status, updates, and results to stakeholders, including senior leadership.
  Facilitate workshops and meetings to gather requirements and align on project objectives.
  
• Performance Metrics and Reporting:Define key performance indicators (KPIs) to measure the effectiveness of business process improvements.
  Prepare and deliver reports summarizing project outcomes and process enhancements.
  

Requirements:

• Education and Experience:Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.
  A minimum of 5 years of experience in project management, business process improvement, or a related role.
  
• Technical Skills:Proven ability to work with hardware and software teams to align technical and operational requirements.
  Experience with project management tools (e.g., Jira, Asana, MS Project) and process optimization methodologies (e.g., Lean, Six Sigma).
  Familiarity with ERP/CRM systems is a plus.
  
• Soft Skills:Strong problem-solving, analytical, and critical-thinking abilities.
  Exceptional communication and interpersonal skills to engage effectively with diverse teams and stakeholders.
  Ability to manage multiple priorities in a fast-paced environment.
  

Job Summary:

• We are seeking experienced and results-driven Relationship Manager to join our client in the bank.
• The successful candidate will be responsible for managing and growing a portfolio of high-value clients, providing exceptional customer service, and identifying new business opportunities. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.
• The target clients for these roles are affluent customers to offer them a range of financial solutions i.e investment products and wealth management solutions.

Job Scope:

• Manage and grow a portfolio of high-value clients, ensuring deep understanding of their financial needs and goals
• Develop and implement tailored financial solutions to meet clients' needs, including credit facilities, investments, and transactional banking products
• Identify new business opportunities and acquire new clients through networking, referrals, and marketing initiatives
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty
• Collaborate with internal stakeholders, including credit risk, product specialists, and operations teams, to deliver seamless client experiences
• Monitor and manage client risk, ensuring compliance with regulatory requirements and bank policies

Job Requirements:

• Minimum 2 years of experience in a relationship management or sales role in the banking industry for senior roles.
• Proven track record of success in managing and growing a portfolio of high-value clients
• Strong understanding of financial markets, products, and services
• Excellent communication, interpersonal, and relationship-building skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong analytical and problem-solving skills, with ability to think creatively and outside the box

Job Benefits:

• Competitive Compensation Package: We offer the best compensation package in the market, with a salary range that is above industry standards.
• Good Working Culture: Our bank values a positive and inclusive work culture, with a focus on employee well-being, diversity, and career development.
• Opportunities for Growth: We offer opportunities for career advancement and professional growth, with training and development programs to help you achieve your goals.
• Comprehensive Benefits: We provide a comprehensive benefits package, including medical insurance, retirement plans, and paid time off.
• Recognition and Rewards: We recognize and reward outstanding performance, with bonuses, awards, and recognition programs.

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application with a resume.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Additional job description

Regulatory Affairs helps the company innovate responsibly and comply with laws around the world. We partner with teams across Global Affairs, Product Areas, and the rest of the company to ensure constructive engagement with governments and regulators while mitigating risk.

As a Program Manager you will join a Global team addressing the most significant and emerging risks pertaining to how you manage, support, and respond to audits required by various regulatory bodies. You will work closely with Regulatory Affairs leads as well as Google and Alphabet’s Legal, Compliance, Investigation, Communications, and Engineering teams to manage programs and projects that help identify, plan for, solve and help the company adapt to Alphabet’s most significant risks.

Qualifications

Job responsibilities

• Coordinate, manage, and facilitate a portfolio of regulatory programs. Manage end-to-end, the design of compliance program(s) via cross-functional collaboration with product and legal stakeholders.
• Understand regulations to advise on the design of compliance strategy, conduct current state assessments, analyze capabilities for goals state solution, develop compliance artifacts (e.g., risk and control matrix, policies, etc.).
• Lead a portfolio of regulatory audits conducted by third-party external auditors or regulators for Alphabet including technical audits involving Application Security Testing, Code reviews, Information, and Security controls reviews. Own the end-to-end lifecycle including development of governance and processes.
• Communicate schedules, priorities, and status to all levels in the company regarding the status of new and emerging regulations.
• Ensure end-to-end Program Management aspects are built and maintained for the portfolio of regulatory obligations.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program or project management.
• 3 years of experience in a leadership role

Preferred qualifications

• Experience with projects or programs involving regulatory and reputational risk.
• Experience in driving the development of best practices, including the development of policies, processes, and training.
• Experience working on information security compliance programs and audits, particularly audits involving technical code reviews, application security testing.
• Experience with designing and operationalizing regulatory compliance programs for new and emerging regulations.
• Ability to be an influential member of a highly integrated team composed of both technical and non-technical members.
• Excellent attention to detail, with the ability to be action-oriented and seek to meet the highest standards of integrity.

Established in 2017, WeRide (NASDAQ: WRD) is a leading global commercial-stage company that develops autonomous driving technologies from Level 2 to Level 4. WeRide is the only tech company in the world that holds driverless permits in China, the UAE, Singapore and the US, conducting autonomous driving R&D, tests and operations in over 30 cities of 9 countries around the world. WeRide has operated a self-driving fleet for more than 1,800 days.

We are seeking an experienced and dynamic International PR and Marketing Manager to lead our global communications and marketing strategies. The successful candidate will enhance WeRide's brand visibility, foster strong media relationships, and drive effective marketing campaigns across international markets. This role is ideal for a strategic thinker with a deep understanding of global PR trends, cross-cultural communication, and digital marketing.

Key Responsibilities:

• Public Relations:
• Develop and execute international PR strategies to enhance brand awareness and reputation.
• Build and maintain relationships with international media, influencers, and key stakeholders.
• Craft compelling press releases, speeches, and other communication materials tailored for diverse audiences.
• Manage global media outreach, press conferences, and interview opportunities.
• Monitor and respond to global media coverage to manage brand reputation.
• Marketing Strategy:
• Create and implement comprehensive marketing plans to support business objectives in international markets.
• Collaborate with regional teams to ensure consistency in messaging and alignment with brand values.
• Oversee the planning and execution of international marketing campaigns, events, exhibitions, etc.
• Analyze market trends and audience insights to optimize strategies.
• Digital Marketing:
• Manage global digital marketing initiatives, including social media, SEO, and paid media campaigns.
• Develop and execute content strategies for international platforms, adapting for local audiences.
• Monitor and report on the performance of digital campaigns, ensuring ROI.
• Crisis Communication:
• Develop and implement crisis communication strategies to mitigate risks to the brand's reputation.
• Lead communications during critical events, ensuring clear and effective messaging.

Qualifications:

• Bachelor’s degree in Public Relations, Marketing, Communications, or a related field; Master’s degree preferred.
• 5+ years of experience in international PR, marketing, or communications roles, with a focus on global markets.
• Proven track record of developing and executing successful global PR, marketing campaigns and digital marketing.
• Strong network of international media contacts and knowledge of global media landscapes.
• Experience working in a multicultural environment with excellent interpersonal skills.
• Strong analytical and strategic thinking skills with a problem-solving and result-driven style.
• Ability to thrive in a fast-paced, dynamic and sometimes stressed environment.
• Bilingual proficiency in English and Mandarin preferred given the stakeholders the role will be interacting with

Neeuro is a Singapore-based global company founded in 2013, which specialises in the utilisation of Brain-Computer Interface (BCI) technology to maximise users’ neurological agility and fitness. Neeuro’s vision is to be a global enabler in empowering every human’s mind with its neurotechnology products, and to offer a platform ecosystem for brain computing in mental health solutions. With more than 10 years of scientific and clinical experiences, Neeuro has expanded beyond Singapore shores and penetrated international markets.

Job Summary:

The Finance and Operations Manager will be responsible for overseeing the financial and operational activities of the company. This includes managing day-to-day financial operations, administrations and human resources management. The ideal candidate will have a strong background in finance and operations, excellent analytical skills, and the ability to work collaboratively across departments.

Financial Management

· Manage day-to-day financial operations, including accounts payable/receivable, invoicing and reconciliations and financial reporting.

· Monitor budgets and ensure efficient use of resources.

· Assist in tax filings, audits, and liaise with external accountants.

· Conduct financial analysis to support strategic decision-making

· Implement cost-saving initiatives and financial best practices.

Human Resources Management

· Manage the end-to-end recruitment process and new employee onboarding

· Maintain employee records and ensure compliance with labour laws.

· Develop and implement HR policies, procedures, and employee engagement initiatives.

· Drive employees’ engagement activities for talent retention and improve employees’ engagement

· Oversee payroll processing and employees’ benefits administration.

Administration

· Oversee office and global operations, including logistics, procurement of supplies and equipment.

· Develop and implement operational policies and procedures.

· Manage vendor and service provider relationships and negotiate contracts.

· Ensure compliance with legal and regulatory requirements.

· Coordinate with various functions to support organizational goals

Qualifications and Skills:

· Minimum 5 years of experience in Finance and Administration. Human Resources management experience will be an advantage.

· Strong knowledge of financial principles, accounting standards, and regulatory requirements

· Proficiency in Xero (accounting system) and MS Office.

· Excellent English and Chinese verbal and written communications

· Strong analytical and problem-solving skills.

· Able to work independently and in a fast-paced and dynamic environment.

· Candidate is expected to bring your own device for work and must have reliable WIFI connection at all times.

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

YouTube’s Product Partnerships team accelerates the global growth and innovation of YouTube products by driving new business opportunities through partnerships. We own the business side of new features, products and initiatives that are vital to the success of YouTube. As a team member, you understand the landscape of partnerships opportunities across technology licensing/integrations, marketing, and distribution. You will also craft strategies, define and structure critical partnerships, negotiate agreements, and cultivate our relationships.

Additional job description

In your role, you will lead and establish video commerce on YouTube for the Philippines market. The mission will be to drive adoption, forge key partnerships and help build long-lasting business opportunities for YouTube creators while revolutionizing the e-commerce landscape.

Qualifications

Job responsibilities

• Build, maintain, and evolve external relationships with partners and across the ecosystem, and manage strategic partnerships with entities of all sizes. Drive adoption of YouTube shopping in the Philippines market.
• Develop cross-product area strategic partner initiatives and build go-to-market strategies to meet broader Google goals across rapidly changing industries.
• Ideate and drive complex agreements with potential partners and renewals/expansions for existing partners and build consensus with internal and external executives.
• Serve as the relationship manager for our current existing agreements. Help realize and optimize value from these partnerships while building effective long-term relationships.
• Engage with several internal cross-functional teams across multiple geographies to incubate, launch, improve, and scale new features and user experiences across markets and functional areas.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in business development, partnerships, management consulting, or investment banking, in the Consumer Electronics, Auto, OEMs, Telecom, E-Commerce/Retail, Apps, Ads, Gaming, or Technology industries.
• Experience working with C-level executives and cross-functionally across all levels of management.
• Experience managing agreements or partnerships.

Preferred qualifications

• Experience managing complex, end-to-end partnerships.
• Experience working autonomously in a dynamic, ever-changing, and collaborative environment.
• Ability to identify potential business opportunities, assess financial/business benefit, structure agreements, and discuss terms with strategic partners.
• Excellent communication and influencing skills.
• Ability to communicate in English and Tagalog fluently to support client relationship management in this region as well as effectively work with global partners.

Marketing Manager (Tech, Start Up)

We are representing our client who is a growing tech start up, in search for a Marketing Manager

Key Responsibilities:

• Strategy & Research: Develop marketing strategies based on market research and data analysis.
• Brand & App Launch: Build brand visibility and lead marketing efforts for the app’s launch, driving user acquisition and retention.
• Digital & Offline Marketing: Manage digital campaigns (SEO, SEM, social media, content) and organize offline events to expand reach.
• Experienced managing platforms like WeChat, Xiaohongshu, Douyin, Instagram, Facebook, TikTok, YouTube
• Partnerships: Build relationships with partners, including businesses and media, for collaborative opportunities.
• Budget & ROI: Optimize marketing spend to maximize returns.
• Performance Tracking: Analyze campaign results to refine strategies and improve ROI.
• Responsible for daily content updates, including topic planning, content creation, copywriting, and formatting
• Collaboration: Work with internal teams to ensure seamless execution of marketing activities.

Qualifications:

• Bachelor’s degree in Marketing, Business, or related fields.
• 5+ years of marketing experience, preferably in startups or mobile internet industries.
• Knowledge of the Singapore market and local user habits.
• Proficiency in digital and offline marketing techniques.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

About the team you are joining

Platform & Data Operations establishes the functional organization of FSDs platforms. By this we mean to establish the best choice of platforms to operate, which system best fits the operational needs to perform a specific business process. In order to do this, P&D Ops not just leads the choice of system, but also coordinates the changes in those systems with a network of vendors to ensure an orderly, quick, and effective delivery.

Additionally, P&D Ops maintains, operates, and mines for data some of those platforms and ensures smooth delivery of settlement services by the other operational units.

Reporting to the Manager, Billing and Reporting, the incumbent will be responsible for providing technical/system support to the day-to-day operations for the Billing & Settlement Plan (BSP), Cargo Accounts Settlement System (CASS) and the GDC team globally.

What your day would be like

• Provide timely and proactive technical support to the operations; handles daily requests regarding Data Processing Centre (DPC) files or production issues;
• Global scope of Level 3 support to Customer Service team and Internal stakeholders;
• Monitor the Reporting Tape (RET) file processing results and work towards the mitigation of errors in future submissions;
• Ensure the accurate administration of systems (BSPLink, IBSPs, CASSlink) and review database information, proactively carrying out data analysis and identifying gaps and inconsistencies;
• Perform activities related to the provision and configuration of services within the BSP and CASS, such as Monetary Calculation, Airline/Agent tax related configurations, maintain exchange rate, establish and administer commission control services for airlines in the corresponding markets;
• Manage system change request – gathering requirements from stakeholders, raise RFC, perform/coordinate testing;
• Identify requirements for system enhancements and proactively search for ways to increase productivity, automating processes or proposing new and more efficient procedures;
• Identify training needs for products and services and ensure the up-to-date training of the Customer Support staff;
• Support global project roll out.

We would love to hear from you if

• You have a university Degree in a relevant discipline;
• Minimum 5 years’ experience of working in the Airline Industry environment, as well as related experiences in the CASS/BSP activities or Cargo/Passenger Revenue Accounting;
• Excellent interpersonal and communication skills, with a strong sense of customer service ethics according to IATA’s corporate philosophy;
• Good organizational skills with the ability to effectively organize, prioritize, work under pressure, and meet deadlines; Strong computer skills Excel and Access is a must. Knowledge of PowerBI, SQL, XML would be an asset;
• Must be Fluent in written and spoken English;
• Strong analytical skills and Proactive spirit with the ability to think “out of the box” and drive for continuous process improvement;
• A proven team player with a strong positive attitude, energy, and result oriented.

The Role

This position will work with Asset Managers in leading all aspects of design development works, including overall development management of new developments and existing assets across different sector classes ranging from commercial, retail, residential, industrial and logistics projects.

Job Responsibilities

• Conceptualise all development design requirements including preliminary massing, schedule of areas and specifications and formulate design briefs to ensure that these are aligned with the Company’s development strategy.
• Manage and control the development of design concepts/options, pipelines for the projects and to ensure these options/concepts are delivered on time and meet the Asset Manager’s Requirements.
• Manage the design consultants and liaise with all relevant authorities to meet the Company’s development strategy and Asset Manager’s requirement.
• Accountable and responsible for the management of the design development process from inception to completion.
• Ensure that the design meets the required quality and in compliance with regulatory requirements and corporate governance.

Job Requirements

• Master and/or Degree in Architecture.
• At least 8 years of relevant design development experience in the execution of Commercial, Retail, Residential, Industrial and Logistics projects, with the ability to draw, design and articulate key construction details for the building.
• Candidate with experience in Japan, Hong Kong, South Korea, or Vietnam projects is preferred.
• Technical skills in Autocad, Revit, Sketchup, Adobe in Design, Adobe Photoshop, Adobe Illustrator, Rhino, Grasshopper.
• Knowledge of parametric design and ability to write scripts would be an advantage.
• Technical skills in producing and developing architectural details and specifications.
• Seeks continuous improvement to design and processes through consistently challenging the status quo or value engineering the optimum solution to all aspects of the development.
• Ability to encourage the creation of solutions appropriate to the needs of Business Units, shareholders and environment.

We encourage you to apply if your work experiences and career aspirations are aligned to this position.
To learn more about Mapletree and explore other opportunities, please visit https://careers.mapletree.com.sg/

As a key member of our product team, the Account Manager will report to the Business Manager (NSD). This role focuses on driving the revenue growth of the Nuclear Medicine and Therapy Business Segments. Responsibilities include increase new sales growth through strategizing sales activities and building potential pipelines. The Product Specialist will also build good working relationships with key decision makers and influencers within the Nuclear Medicine department of the restructured hospital, institutions, and private sectors. The objective is to drive sales growth, enhance customer satisfaction, and stay informed about industry trends.

Key Responsibilities:

• To strategize sales activities within assigned territories, identifying potential clients through research, networking, and diverse prospecting methods such as cold calling, email campaigns, and social media outreach.
• To exceed individual’s and team’s sales targets by closing deals and generating revenue and optimal gross profits for the company.
• To cultivate robust relationships with new and existing clients by discerning their needs, delivering excellent customer service, and ensuring they are kept informed of updates and promotions.
• To diligently pursue and surpass individual and team sales targets by finalizing deals, generating revenue, and optimizing gross profits for the company.
• To present and showcase the value proposition of the offered products or services to clients during sales pitches, trade shows, or other opportunities.
• To discuss contractual terms with clients, negotiate deals, and finalize agreements to ensure mutually beneficial outcomes and the subsequent satisfactory fulfillment of clients’ orders.
• To ensure full client satisfaction by conveying customer feedback for improvements among the marketing, product development, applications, technical service, administration support and finance departments.

Qualifications and Requirements:

• Degree or Diploma in Medical Technology / Biomedical Science / Life Sciences / Biotechnology / Radiation Physics
• Proven experience in direct sales of medical devices > 2 years
• Industrial experience and application/industry know-how in industries such as Healthcare, Research Laboratories or Institutions, Engineering services will be an advantage.
• In-depth knowledge of medical products and their applications
• Strong communication and presentation skills
• Ability to understand and convey technical information to diverse audiences.

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Product and Business Strategy Leaders bring together teams across Google’s functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines.

Our roles often include components of strategy (e.g. analyzing and understanding new trends in the industry, building business plans), operations (e.g. running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, PMs, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands.

Additional job description

The YouTube Business Central Strategy and Operations Team is responsible for leading global, cross-functional, strategic initiatives to drive the growth and health of the YouTube creator and partner ecosystem. The core capabilities of the team include strategic planning and business operations, incentives design and operations, and business strategy and operations for three regions: Americas, EMEA, and APAC.

In this role, you will be a key partner to YouTube APAC Partnerships teams and leadership, helping them to bring our products to market, and be an advocate for creators and publishers helping to bring their feedback to product teams to ensure it meets the needs of all of our creators and partners.

Qualifications

Job responsibilities

• Identify problems and issues across the organization and define/lead programs and processes to solve them.
• Influence team members and executive management to act and drive projects to completion.
• Establish and lead operating processes and tools for effectively managing the organization and achieving goals.
• Own the product go-to-market strategy in APAC for key verticals/products. Work seamlessly with Global Product Activation team and the APAC YouTube Partnerships team to drive business outcomes and product adoption goals, while also leading cross­-functional projects working with broad stakeholder set.
• Synthesize and prioritize regional product feedback and make recommendations on product roadmap to global. Collaborate with global product, regional, and country teams on pilots, program assessments, and cross-functional engagements to drive market growth and support business plan.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in management consulting, product management and strategy, or analytics in a technology company.
• Experience working with and analyzing data.

Preferred qualifications

• Experience managing multiple projects.
• Experience working with product and engineering teams.
• Experience with R, SQL, spreadsheets, or similar analytics tools.
• Knowledge of YouTube large partners or MediaCo/Music operations as well as the customer and competitive contexts in which they operate.
• Excellent written and verbal communications skills, with the ability to structure a compelling storyline and build presentation decks/documents to support their position.

E-Commerce Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled E-Commerce Manager based in Singapore. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As an E-Commerce Manager, you will oversee the end-to-end management of our e-commerce platforms, develop strategies to drive sales, and optimize the customer journey. You will play a critical role in achieving revenue growth, ensuring seamless operations, and maintaining a strong brand presence online.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a E-Commerce Manager whose responsibilities include, but are not limited to:

1. E-Commerce Strategy and Management

• Develop and execute a robust e-commerce strategy to drive online sales, growth, and profitability.
• Manage the end-to-end e-commerce operations, ensuring a smooth and engaging online customer journey.
• Oversee all e-commerce platforms, including product listings, pricing, promotions, and website performance.
• Identify emerging market trends and implement innovative strategies to maintain a competitive edge.

2. Digital Marketing Integration

• Collaborate with the marketing team to plan and implement SEO, SEM, email campaigns, and social media strategies to drive traffic and conversions.
• Optimize campaigns to maximize ROI and improve the effectiveness of marketing initiatives.
• Leverage data to understand customer behavior and design targeted campaigns that enhance engagement and retention.

3. Customer Experience Optimization

• Enhance the digital shopping experience by refining navigation, search functionality, and checkout processes.
• Ensure the e-commerce platform is optimized for mobile and multi-device usage.
• Develop and implement customer service protocols to resolve inquiries and enhance satisfaction.

4. Operations, Logistics, and Inventory Management

• Coordinate with supply chain teams to ensure efficient inventory management and timely order fulfillment.
• Monitor inventory levels and implement demand forecasting to minimize overstock or shortages.
• Streamline order processing and delivery systems to improve operational efficiency.

5. Performance Tracking and Analytics

• Track key performance indicators (KPIs) such as website traffic, conversion rates, cart abandonment, and customer lifetime value.
• Use analytics tools (e.g., Google Analytics, Power BI) to generate actionable insights.
• Report regularly on e-commerce performance and recommend data-driven improvements.

6. Platform Management and Development

• Work with web development teams to ensure the platform is functional, up-to-date, and visually appealing.
• Implement new technologies and features to improve user experience and streamline backend operations.
• Troubleshoot and resolve technical issues promptly.

7. Team Leadership and Collaboration

• Build and lead a high-performing e-commerce team, fostering a culture of innovation and accountability.
• Partner with cross-functional teams, including IT, marketing, logistics, and customer service, to align on goals and priorities.
• Train and mentor team members to ensure professional growth and alignment with business objectives.

8. Vendor and Third-Party Management

• Manage relationships with third-party marketplaces (e.g., Amazon, Lazada, Shopee) and external vendors.
• Negotiate favorable terms and ensure compliance with contracts to maximize profitability.
• Monitor third-party performance and ensure alignment with brand standards.

9. Compliance and Risk Management

• Ensure all e-commerce activities comply with legal regulations, including data protection and payment security standards.
• Mitigate risks related to online transactions and customer data through regular audits and
• updates.

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, or related fields.
• 5+ years of experience in e-commerce management, digital marketing, or a related role.
• Proven success in developing and executing e-commerce strategies that drive sales growth.
• Hands-on experience with e-commerce platforms like Shopify, Magento, WooCommerce, or BigCommerce.

Technical Skills

• Proficiency in analytics tools (e.g., Google Analytics, Tableau, Power BI) to track and interpret key metrics.
• Advanced knowledge of SEO, SEM, PPC, email marketing, and social media advertising.
• Familiarity with payment gateways, security protocols, and compliance standards.
• Strong understanding of UX/UI principles, web development basics, and mobile optimization.

Soft Skills

• Exceptional leadership and team-building abilities to motivate and guide a diverse team.
• Strong analytical and strategic thinking to identify opportunities and solve complex problems.
• Excellent communication and interpersonal skills to collaborate across departments and with external partners.
• High adaptability and resilience in a fast-paced, dynamic environment.

Additional Requirements

• Experience with international e-commerce operations is a plus.
• Familiarity with emerging trends, such as AI-driven personalization and voice commerce.
• Willingness to travel for events, conferences, or vendor meetings as necessary.

Founded in 2006, IGG is a leading global mobile games developer and publisher committed to making amazing innovative games for players all over the world. Our games are available in 23 different languages, and are enjoyed by 38 million monthly active users from over 200 countries and regions. At IGG, we are innovators at work, gamers at heart.

We are currently looking for a BD/Marketing Manager to join our energetic team in Singapore!

Job Description:

Business Development

Build and maintain relationships with existing and potential partners

Coordinate with other departments on collaborative campaigns with partners

Identify and evaluate potential partnerships and business opportunities

Analyse market trends and competitor activity to identify new opportunities for growth

Marketing

Conceptualize, plan, test, evaluate and execute social media marketing strategies for new games

Plan, produce and manage content for multiple social media platforms

Grow and manage gamer community on different social media platforms

Conceptualize, plan and execute guerilla marketing campaigns for organic user acquisition

Manage and guide less experienced team members

Job Requirements:

5 or more years of relevant work experience

Degree in a relevant discipline

Avid gamer, deep passion for games

Excellent communication, interpersonal and collaboration skills

Able to fluently liaise with Chinese-speaking stakeholders

Very familiar with various social media platforms

Able to work independently

Video / mobile gaming industry experience a bonus

What’s in it for you:

Vibrant work environment

Medical & Dental benefits

H&S Insurance coverage

Health screening subsidy

Exciting team building activities

Birthday gift

ViSenze, an AI-powered Commerce Search and Discovery platform, is looking to hire a motivated and experienced Machine Learning Project Manager

We revolutionize the retail industry with product discovery solutions, processing over a billion monthly queries globally from retailers such as Myntra, Ajio, Meesho, Rakuten, Zalora, Mango, and Target

Our mission is to empower customers to 'See. Style. Shop', and we need you to help us continue to deliver this promise

Responsibilities

Drive End-to-End Project Delivery

• In charge of end-to-end project development lifecycle(s):
  • Gather user requirements from the client
  • Scope the project in terms of technical requirements, product specifications, deliverables, performance SLAs and timelines
  • Plan project milestones and resources required
  • Provide cost estimates for budget approval
  • Lead development sprint cycles to schedule and monitor:

A. Data collection, annotation and pre-processing activities

B. Model training and iterative improvement activities

C. Model performance validation activities

D. SDK integration activities

E. Quality assurance checks activities

• Draft project SOPs (Standard Operating Procedures)
• Draft release notes
• Lead and coach the development team to achieve successful outcomes
• Manage project scope and schedule
• Oversee internal cost control
• Ensure quality assurance across the project deliverables
• Oversee Issue and Risk Management
• Evaluation, scoping, and impact assessment (timelines, budget) for Change Requests
• Provide timely escalations and propose suitable mitigation actions to the Product Owner

Collaborate with Functional Teams to Support Project Outcomes

• Work closely with the Data Science and Engineering teams to schedule and action the project activities
• Partner with the Finance and Legal team to ensure timely follow-ups with contractual and financial matters
• Partner with the HR team for staffing requirements
• Manage third-party vendor(s) to ensure timely delivery of services as per project timeline

Act as ViSenze’s Point of Contact with Client(s)

• Cultivate strong relationships with client(s) and client partner(s), actively engaging them to align project outcomes, deliverables, and implementation plans
• Provide advice and support to the client

Good to Have

• Hands-on experience in data science projects
• Hands-on experience in image data processing or computer vision projects

Please apply directly here: https://apply.workable.com/visenze/j/36F40773B6/

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

The Opportunity

This role is responsible for building and delivering our core content for the Group, creating compelling, informative, and engaging narratives to support Toll’s engagement with customers, conversion and revenue through digital and email channels. This includes leading the content writing and managing the teams responsible for creative delivery across design and multimedia.

• Lead, craft and implement a comprehensive content strategy, ensuring a unified brand voice aligned with business goals across various channels including and not limited to marketing campaigns, social media, product, webinars, thought leadership pieces, infographics, customer newsletters, case studies, videos and digital content
• Plan editorial calendar and lead editorial meetings with key stakeholders to ensure consistent push of content across all channels (website, social media, email etc). Develop and execute strategies for distributing content across multiple channels (ex. social media, email, partnerships) and exploring paid distribution opportunities. Oversee the creation, curation and distribution of high-quality content across diverse mediums ensuring all content is well researched and relevant for an impactful storytelling approach that will elevate brand awareness around Toll
• Manage Toll’s social media presence to drive brand and marketing objectives, overseeing scheduling, and utilizing reporting/analytics to continually improve effectiveness. Collaborate with the Head of Marketing to ensure alignment with the overall marketing strategy.. Maintain an organized content management system for easy access and reuse of content assets. Manage content workflows, approvals and publishing processes to streamline production. Review and edit content to ensure it meets quality standards, factually accurate, and adhering to brand voice, guidelines and tonality.
• Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Ensure all content is legally compliant, adhering to copyright laws and industry regulations, email marketing laws and regulations (opt ins, opt outs) following proper protocols for sensitive or regulated content
• Design, write and create engaging email campaigns that are responsive, visually appealing and optimized for different devices with the support of email marketing platforms. Conduct email campaign optimization and develop automated email workflows, using segmentation strategies to nurture prospects, promote cross sells and gain win backs. Manage and segment the email list to ensure targeted communication with specific customer segments. Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Develop and implement an overall email marketing strategy identifying target audiences and segments to create personalized and relevant email content.
• Collaborate with the Toll Design Studio – focusing on content copywriting and design to produce visually appealing and engaging materials. Collaborate with marketing teams to promote content effectively

To Be Successful, You'll need:
• 3+ years previous experience in similar role
• Leading creative team with creating copy for creative campaigns and eDM journeys
• Short-form social and web/digital content and writing for B2B audiences
• Well-developed ability in converting technical and/or complex topics and concepts into plain language
• A reliable, detailed and focused individual who enjoys working and collaborating within a creative team. The ability to manage multiple projects, pressing timelines and some ambiguity with ease
• CMS experience . Experience with basic design tools (e.g. Canva), Salesforce and Marketo an advantage

RESPONSIBILITIES

• Responsible for budgeting, financial planning including cash flow management and analysis of the financial performance of a group of companies
• Prepare and ensure timely and accurate monthly consolidated financial statements and accounts schedules
• Support Investment and Asset Managers in timely reporting to Management and Investors
• Liaise with external and internal auditors, tax agents and lawyers to support audit, tax and other statutory requirements
• Establish collaborative business partnering relationship and lead the team in improving existing policies and processes and transform it through the active adoption of digital tools for better efficiency and costs savings
• Any other duties assigned

REQUIREMENT

• Degree in Accountancy or equivalent professional qualifications
• At least 4 years of experience in handling full set of accounts
• Relevant experiences from the Real Estate and/or Healthcare industry will be preferred
• Experience in handling real estate and property leasing accounts are preferred
• Proficient in MS Office – Word, Excel and Powerpoint
• Ability to multi-task and manage several companies in a fast-paced environment
• Self-motivated, committed and takes initiative on the job
• Strong team player with good communication and interpersonal skills.
• Excellent team player with commitment and drive to succeed in an enterprising and dynamic corporate environment