IT Sales Account Executive/Manager (Government Projects)

As part of a dynamic sales team responsible for identifying and developing key government accounts, you should be adept at spotting new opportunities and be required to operate outside your comfort zone to achieve results.

Responsibilities:

• Identify, develop and manage accounts to achieve sales targets
• Lead, strategise and drive the sales bid process to secure new business deals
• Promote company’s consultancy, solutions and software
• Work with team of pre-sales consultants to prepare tender proposals and presentations

Prerequisites:

• Degree or Diploma in Computer Science, Marketing or Business
• Minimum 3 years of sales experience in corporate function, experience in handling government accounts will have added advantage
• Sales experience in handling government accounts will have added advantage
• Excellent presentation, communication and interpersonal skills
• Sales and Account Management in government sectors (SI) is an added advantage
• Proven track record in winning tenders and deals in the government sectors (SI) is an added advantage

We are looking for an ambitious and energetic Business Development Executive to help us expand our clientele.

Responsibilities

· Formulate, implement and deliver Avanta’s business plan and business development strategy.

· Identify new business opportunities - new markets, new territories and new partnerships.

· Plan and oversee new marketing initiatives.

· Research organisations and individuals online to identify new leads.

· Recruit new business partners and identifying future opportunities.

· Contact potential clients via email or phone to establish rapport and set up meetings.

· Effectively manage appointments and customer calls, and lookout for new opportunities.

· Design, develop and deliver business plans & Proposals to the clients.

· Attend conferences, meetings, and industry events to build networks.

Requirements

· Diploma or Bachelor’s Degree in Business Studies or Marketing or any relevant discipline

· Minimum 2 to 4 years of experience in business development/sales/marketing role.

· Proactive, self-motivated, result oriented and independent.

· Resourceful and innovative to help identify new business solutions.

· Excellent communication and interpersonal skills.

• Must need to work on weekends and Public holidays
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Assist to condition fresh flowers and maintain the flower shop's cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers and centerpieces, hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance, floral set ups which includes preparing floral containers, required props, floral foam and floral carts for storage, refrigeration and delivery
• Assist to deliver flower arrangements, and touch up flowers if there are any placements arranged beforehand
• Assist to do daily routine maintenance, or as and when required to ensure flowers remain in good condition
• Follow instructions and complete tasks assigned by superiors
• Coach and support other team members
• Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report

Operate Registers, Scanners & NETS

Operate transactions accurately & efficiently

Attend to walk-in customers and phone inquiries

Assist in display of products & inventory list

Perform general day to day cleaning & housekeeping duties (shop should be clean)

Perform cashier duties, including end of day closing & account balancing using point of sale (POS) machine

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Job Description

• Provide excellent customer service, product knowledge and recommendations to customer.
• Assist in inventory management and housekeeping.
• Expand company business
• Assist in ad-hoc job scope assigned by manager.
• Minimum 2 years of relevant experience.
• Good communication skills
• Salary Range $3500-$5500

• The Sales Executive will manage his/her Sales Channel and reports directly to the CEO
• Develop effective sales strategy to grow existing accounts as well as identifying new channel opportunities to drive incremental sales
• To work closely with customers and build long term relationship
• To handle customers’ feedbacks professionally
• To work closely with the sales team in achieving the sales objective for the month, quarter and year.

Job Requirements

1) Manage various fruit stalls in Singapore and its employees

2) Must be knowledgeable about vegetable and fruits from various countries and states

4) Have knowledge about the pricing and quality of veges and fruits

5) Need to train staff assistant

6) Be able to identify sales trends

7) Able to work on split shift, night shift, weekday evenings, weekends and public holidays during peak seasons.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Duties & Responsibilities:

• Prepare and provide proposal/offer to customers for Chamber, Oven, Chiller & Semiconductor Testing Equipment.
• Prepare onsite for service budgets.
• Prepare quotations and follow up on sales enquiries/proposals from customers, to meet the requirements.
• Manage day-to-day operational aspects of sales follow-up.
• Prepare progress reports and customer updates.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Manage sub-contractor and ensure work compliance with specifications.

Job Specifications:

• Diploma holder in Electronics/Electrical/Mechatronics Engineering or equivalent.
• A minimum experience of 1-2 years in the Refrigeration Industry.
• Good knowledge and experience in Sales.
• Willing to travel.
• Self-motivated and able to work independently, with minimum supervision.

• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Job Description & Requirements

1. Gross Monthly Salary up to $3,500 - $7,000*

2. Basic Salary with attractive commission.

3. No prior experience or qualification can apply.

4. Training will be provided

5. Island-wide chain-stores

Joining Bonus:

1. One time Joining Bonus ($500)* - No Experience

2. Joining Bonus ($1,500)* - Prior telco with retail experience

Job Description:

1. To understand and fulfil customer needs and requirement.

2. Provision of Singtel Mobile, Fibre, Value-Added Services.

3. Provide customer service and handling enquiries.

4. Maintaining basic shop upkeeping.

Requirement:

1. Basic communication skill.

2. Friendly in managing customer experience.

3. Basic self-grooming.

4. Basic data entry

Benefits:

1. Medical Benefits

2. Annual Leave Entitlement

3. 5 days work week*

4. Vibrant and comfortable working environment

5. Attractive bonuses/incentives*

6. Career Advancement

7. Uniform is provided

Call us anytime at 98333790 for an interview

Note: *Terms and Conditions apply

Responsibilities:

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Required to work night shift and split shift, and accept work on weekend and public holidays

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Location: Lorong Chuan

Roles and responsibilities:

- Point of contact between customers and company

- Negotiating terms of sales and agreements with customers

- Gathering market and customer information to figure out the customer needs

- Responding to customer queries and resolving their objections to get them to make a purchase

- Preparing proposal documents

- Providing customers with detailed and accurate quotations and cost calculations

- Other adhoc and administrative duties assigned

Requirements:

- min a local diploma in any field

- Excellent verbal and communication skills and the ability to speak well

- Good listening skills and attention to details

- Sales background/mindset

- Customer fronting abilities

Work Schedule: Monday - Friday

Salary range: 2.5k to 4k

Key Responsibilities

• Proactively source new sales opportunities through inbound/outbound leads generation (cold call, warm call, roadshow, networking events etc.) and lead follow-up
• Professionally handle a high volume of inquiries and assist in providing effective solutions for customers’ issues
• Connect with key customer contacts (external) as needed
• Coordinate with projects staff in ensuring projects are worked according to the agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Logistics, and Marketing
• Tracking and reporting of sales and marketing forecast
• Any other task assign by superior or management

Requirements:

• Minimum ITE Graduate from the field of Security / Electrical / Electronic / Mechanical / Mechatronic or engineering field
• Min. 2 years of Sales experience with proven track record
• Good personality, positive attitude, team player, self-driven and result oriented
• Product Training will be provided
• Interested applicant may write-in to [email protected] or call 62952218

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.

• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

• Prepare sales presentations and other sales tools.

• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

• Initiate sales activities, strategies, and sales plans required to build brand visibility.

• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.

• Attend trade shows and other marketing events and represent the organization.

• Evaluate the performance of the sales team and seek ways to improve the team’s performance.

• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.

• Proven work experience in marketing and achieving set targets.

• Excellent communication skills, both written and verbal communication.

• Ability to lead and motivate a sales team, and put in place measures to retain a great team.

• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.

• Excellent selling skills, people-oriented, and ability to motivate a team.

• Ability to identify potential areas of growth and identify new business partnership opportunities.

• Strong organization skills and multi-tasking skills.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

1. Attend to clients' requests / enqueries.
2. Conduct site assessment / survey.
3. Prepare work quotations.
4. Prepare risk assessments, pre-condition reports, job completion reports and other necessary documents as required.
5. Manage work schedules.
6. Conduct briefings, when required.
7. Conduct site visits.
8. Supervise works.
9. Manage billings, operating cost and invoices.

• Need to own personal transportation

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.
  

We are looking for a Sales Executive to add value to our growth activities by identifying new commercial opportunities for the Sales Team in Singapore.

You will keep abreast of trends and market conditions to provide support in finding new prospects and converting these prospects. You will be an individual with an entrepreneurial mindset and strong determination and communication skills, someone with creative strategies and excellent time management and organisational abilities.

What you will do:

The sales team plays a significant role in driving growth and, as a Sales Executive, you are a hunter for the sales team and will be instrumental in growing our portfolio of SME, Mid-Market and Enterprise clients in Singapore. You will qualify leads, conduct essential market research and gather insights to help take the business to new heights. Afterwhich, you will own the end-to-end sales process from prospecting, pitching, negotiating, objection handling, onboarding and nurturing of Gross Transaction Value (GTV)

• Research companies across industries, verticals and segments in Singapore and gather information on key decision makers through LinkedIn and other sources 
• Target, find contacts for and and close (1) small, (2) mid market, and (3) enterprise customers through outbound activities to complement our top line growth alongside inbound channels
• Conduct screening and qualifying calls on all leads, quickly and intelligently identify key indicators and feed results back to the team in Singapore in insightful and actionable ways 
• Ensure timely follow up with new customers to ensure they onboard onto the service and have a seamless experience with CardUp 
• Conduct product demonstrations via video call to help users with onboarding and payment setup when required 
• Understand all the prospects needs, problems or wants and explain how our solutions align with their pain points and Up-sell when appropriate
• Assist with sales tracking and reporting across the full sales funnel and own the moving of opportunities through the pipeline - from source, inbound leads, account sign ups and conversion. 
• Grow topline sales funnel by supporting the team in outbound activities such as prospecting for meetings, researching contacts and key names within each target segment
• Strengthen our product - collate and research on key product feedback, competitor features, providing us a strong detailed view on CardUp https://www.cardup.co/  in the landscape
• Stay current with trends and competitors to identify improvements or recommend new products
• Attend networking events and workshops and generate leads and prospects to follow up with.
• Meet sales targets, and given OKRs and maintain strong data hygiene into all available CRM systems
• Any other ad hoc tasks assigned

What we are looking for:

• Minimum 3 years of sales and hunting experience in Fintech
• Self-motivated and goal-oriented, desire to deliver results
• Ability to negotiate and understanding of marketing skills
• Knowledge of Cardup’s suites of product will be a bonus
• Avid interest in sales and commercial roles
• Willingness to learn and juggle multiple projects
• Capability to work under strong pressures to deliver in a fast paced environment
• Ability to time manage and prioritize multiple tasks well, from prospecting to following up and nurturing of leads to drive adoption.
• Sheer curiosity within payments and Fintech
• Ability to work well within short turnaround times and tight deadlines
• Willingness to support cross functional teams with strong communication skills
• Hard working, proven experience in qualifying customers and handling an extensive daily call volume.
• A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
• Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time
• Candidate must be adaptable to constantly changing requirements, and to be independent and highly disciplined.
• Excellent communication & negotiation skills and personal qualities of integrity, credibility and quality.
• Knowledge of MS Office Softwares, Hubspot, Metabase, Pipedrive, Qlik.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Oculus Consultancy SG is a specialized business consultancy firm located in Singapore. We work with over 50 private funders, major banks, and financial institutions to assist businesses with funding for expansion. Our services also include M&A to help businesses find the right investors through our extensive network.

Role Description

This is a full-time on-site role for a Consultant at Oculus Consultancy SG in Singapore. The Consultant will be responsible for providing capital financing consultation to business owners; working with funders, banks, and financial institutions to secure funding; and facilitating M&A processes to connect businesses with investors.

Training will be provided. Commission based, flexible working hours.

Qualifications

- Experience in business consultancy, financial advisory, or related field

- Strong analytical and problem-solving skills

- Excellent communication, presentation and interpersonal skills

- Ability to work collaboratively with clients and stakeholders

- Knowledge of funders, banks, and financial institutions in Singapore

- Ability to establish and nurture long-term relationship with clients

- Proven track record in sales and business development

Understand customer needs and offer solutions and support

Organize and coordinate sales representatives schedules

Research potential leads from business directories, web searches, or digital resources

Recruit, hire, and train new sales representatives

Receive and report on all sales leads

Supervise sales representatives and assistants

Answer potential customer questions and follow-up call questions

Work with sales team when closing sales

Track weekly, monthly, and quarterly performance and sales metrics

Meet all sales quotas and goals

Assist sales representatives and team to meet and exceed goals

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

Are you a sales designer looking for salary based role or a refreshing change of scene?

Enjoy the creative aspects of designing spaces but not the project management aspects?

We are Singapore's most exciting furniture brand, Spaceman the space saving hero (spaceman.com).

We have just the opportunity for you.

We are growing and seek another responsible sales designer for our innovative company selling highly customisable furniture with WOW factor.

We specialise in high quality space saving furniture and so we are ideally looking for someone with both sales and interior design/kitchen sales experience to help project and retail customers plan their space using our innovative customisable designs.

Our furniture from Italy includes beds, sofa beds, dining tables, coffee tables with customised cabinetry all designed to help our customers to make the happiest space possible. We don't sell furniture, we sell the joy of space.

Spaceman is co-located with our design brand Curarto, which offers exclusive statement lighting and wall coverings from Italym as well as art, so there is plenty to get your teeth into.

Generous commission.

Responsibilities

- The Sales Designer will take and respond to customer and client enquiries both online and offline, and ensure follow up.

- The Sales Designer will pursue leads and business development opportunities

- The Sales Designer advises on product selection, and manages the entire sales cycle

- The Sales Designer may also assist with invoicing, diary keeping, administration and paperwork for the company.

- Need to be willing to work weekends

Skills & education-

- Ability to produce simple 3D visualisations either by hand or using SketchUp, or some other 3D software to be able to propose customised solutions to customers

- Possess at least relevant A Levels and ideally relevant Professional Certificate/NiTEC.

- Excellent organisation, communication and presentation skills.

- Excellent customer service skills. Good computer skills, MS Word, Excel etc.

- Good level of English written and verbal- Able to work independently, self motivated and proactive.

Please send an up to date resume in MS Word/pdf format.

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

• To be the person responsible for your own business unit.
• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience
• To enforce and monitor that all operational standards, as per policies, SOP and quality measures are in place at all times
• To constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly
• To ensure that the outlet reaches its sales target
• To maximize profitability of the bar by increasing turnover (revenues and covers). A keen eye for numbers
• To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible