Responsibilities

· Lead and spearhead Public/ Government Service business development activities

· Plan, develop, and implement policies and strategies for the organization's growth and diversification in the local market

· Drive efforts to expand market share within Singapore

· Conduct research and analysis of business opportunities, assess potential local markets, and develop projects for new marketing initiatives

· Evaluate projects through financial feasibility studies, market research, and planning

· Collaborate extensively with other departments on local projects and developments

· Provide strategic direction in business expansion based on a thorough understanding of business administration procedures and legal requirements

· Monitor the activities of external and internal parties to achieve business objectives

· Investigate the feasibility of setting up new business ventures to agreed business and legal standards

· Communicate and interact with government regulatory bodies to ensure compliance and protect the company's interests

· Monitor relevant economic, financial, social, market, and administrative trends within Singapore

· Identify and evaluate products, services, or companies for potential distribution, mergers, acquisitions, or joint ventures in the local market

· Conduct market research on local business potentials

· Explore licensing of products and acquisition of suitable companies through alliances, joint ventures, mergers, etc

Requirements

· Knowledge in Accountancy, Business Administration, or equivalent

· Experienced in financial reporting, systems, and analysis

· Proficient in software tools and financial modeling; experience is an advantage

· Outgoing, independent, and possesses strong people skills

· Excellent presentation and writing skills

· More than 7 years of experience in management reporting, accounting, or financial analysis

· Ability to interpret financial methodology

· Working location is in Jurong East / Ang Mo Kio

· Singaporeans Only

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Johwa Hair&Living is looking for a salon assistant manager !

You will be responsible for:

• Schedule staff to ensure adequate coverage for the salon’s needs.

• Co-ordinate and document staff attendance, leaves, and claims to generate and issue monthly payrolls and payslips.

• Onboard new employees by assisting in orientation and training.

• Develop and document standard operating procedures (SOPs) and company policies to improve workflow and ensure accountability.

• Support management operations by carrying out clerical tasks, daily housekeeping, and documenting staff concerns to communicate to administration.

• Assist and advise in implementing new software and systems to increase productivity and monitor their integration by communicating with affected departments.

• Support business relations by communicating with business partners in a professional manner.

Benefits:

Employee discount

Professional development

Schedule:

Day shift

Weekend availability

Location: The Upper House Grill and Bar (Funan)

Key Responsibilities

1. Operational Management:Support the Operations Manager in overseeing daily restaurant operations to ensure efficiency and exceptional service.
   Monitor all departments, including kitchen, service, and bar, to maintain smooth coordination and high performance.
   
2. Staff Supervision and Training:Assist in recruiting, training, and mentoring staff to deliver excellent service and maintain operational standards.
   Schedule shifts and manage employee performance, ensuring compliance with company policies.
   
3. Customer Experience:Address customer concerns and feedback promptly to ensure satisfaction and loyalty.
   Uphold and enhance the restaurant's reputation by maintaining a welcoming and professional atmosphere.
   
4. Inventory and Resource Management:Assist in managing inventory levels, including food, beverages, and supplies, to avoid shortages or overstocking.
   Collaborate with suppliers to ensure timely delivery of high-quality ingredients and materials.
   
5. Financial Oversight:Monitor daily financial operations, including cash flow, budgets, and expense management.
   Prepare and analyze sales and performance reports to identify trends and areas for improvement.
   
6. Health and Safety Compliance:Ensure compliance with all health, safety, and sanitation standards.
   Regularly inspect the premises and equipment to maintain a clean and safe environment.
   
7. Event Coordination:Assist in planning and executing special events, promotions, and private bookings to drive revenue and attract customers.
   
8. Problem Solving:Act as a point of contact for operational issues and resolve them effectively in the absence of the Operations Manager.
   

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 3-5 years of experience in restaurant operations or hospitality management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Knowledge of food and beverage industry trends and operational best practices.

Preferred Qualifications:

• Experience in managing upscale dining establishments.
• Familiarity with Burmese, Thai, and grill-and-bar cuisine operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Role Purpose (Why do we need this role?)

The Project Manager plays a crucial role in driving organisational transformation by managing the successful delivery of transformation projects that align with the organisation's strategic objectives. These projects can range from technology implementations to process improvements, organisational change, and other business transformation initiatives.

Either managing projects on a standalone basis or under the purview of the Transformation Programme Manager, the Project Manager ensures that projects are delivered on time, within scope, and meet business objectives by coordinating resources, managing risks, and working closely with stakeholders across the organisation. In doing so, you will have made progress towards our transformation journey by delivering quantifiable benefits. You will also have inspired positive change in others by role modelling your behaviours and mindset, accelerating transformation companywide.

Role Accountabilities (What is this role responsible for delivering?)

Safety

• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
• Challenging and stopping unsafe acts and behaviours or unsafe conditions.
• Comply with the Global Safety Standards, Polices and Operating Procedures.

Project Planning and Execution:

• Develop and manage comprehensive project plans, timelines, budgets, and resources to ensure alignment with transformation goals.
• Execute a variety of projects using suitable project management methodologies and ensure deliverables meet quality standards.

Risk and Issue Management:

• Proactively identify and mitigate risks throughout the project lifecycle.
• Maintain a risk register, escalating issues as needed to ensure project timelines and objectives remain intact.

Resource and Budget Management:

• Efficiently allocate resources and manage project budgets, ensuring financial and resource constraints are met.
• Monitor costs and address variances with coordination between the CTO and finance teams.

Change & Stakeholder Engagement

• Engage cross-functional stakeholders to align project objectives, facilitate collaboration, and ensure smooth communication across teams.
• Provide regular updates to senior leadership and drive continuous improvement through post-implementation reviews, capturing lessons learned to enhance future outcomes.
• Lead transformation initiatives by fostering the adoption of new processes and supporting organisational change efforts, ensuring alignment with strategic priorities.

Key Qualifications & Skills (What knowledge will ensure success in the role?)

Qualifications & Skills

• Project Management Expertise: Strong knowledge of project management methodologies (Agile, Waterfall) and experience managing the full project lifecycle from planning to execution. Experience with IT projects is a plus, as well as familiarity with project management tools (e.g., MS Project, Jira) and certifications (PMP, PRINCE2).
• Organisational and Time Management: Ability to manage multiple projects simultaneously, maintaining timelines, deliverables, and project scope efficiently.
• Stakeholder Management and Communication: Excellent communication and interpersonal skills, with the ability to engage, influence, and manage expectations with stakeholders at all levels.
• Risk and Problem-Solving Skills: Proficient in identifying risks early, implementing mitigation strategies, and resolving issues to keep projects on track.
• Budget and Resource Management: Experience in managing project budgets and resources effectively, ensuring financial and resource constraints are met throughout the project lifecycle.
• 5-7 years of project management experience, preferably in a transformation or technology-driven environment.
• Proven track record of delivering projects on time, within scope, and on budget.
• Experience managing cross-functional teams in a matrixed organizational structure. Experience in the shipping or logistics industry is highly preferred.

- Provide customers with correct skin analysis and care knowledge

- Promote and provide customers with the latest product or treatment information

- Provide professional medical beauty advice, follow up on customer treatment progress and results

- Responsible for managing the daily operation of the store and monthly operating income

- Play a team spirit and work closely with different positions to achieve the company's business and sales goals

- 4 years or more of beauty/luxury management experience

- Have medical beauty knowledge and sales skills

- Have a sense of responsibility, initiative, enthusiasm, carefulness and team spirit

- Maintain a good relationship with customers and provide high-quality customer service

- Put group goals first and play a cooperative spirit

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Generate Accurate Invoices: Prepare and issue invoices to customers, ensuring that the charges are correct and reflect the agreed-upon terms and services.
• Monitor Payments: Keep track of payments received and monitor accounts for any overdue payments. Follow up with customers as needed to ensure timely payment.
• Resolve Billing Issues: Address any discrepancies or queries related to billing, working closely with customers and internal teams to resolve them promptly.
• Stakeholder Communication: Communicate effectively with stakeholders across the organization to gather requirements, provide updates, and align system capabilities with business needs.
• Maintain Records: Keep detailed records of all customer master files and billing activities, including invoices issued, payments received, and any adjustments made
• Customer service: Handle customer inquiries and disputes related to billing, providing customer support and resolving issues promptly.
• Reporting: Support month-end and year-end close processes, ensuring all billing-related entries are accurate and complete, with compliance to revenue policies and regulations.
• Collaborate with Other Departments: Work closely with other departments to deliver timely billings and receipting and streamline the billing and collection process.
• System Implementation and Upgrades: Participate in the planning and execution of billing and collection system implementations and upgrades, ensuring minimal disruption to daily operations.
• Process Optimization: Analyze current billing processes to identify areas for improvement and work with IT to develop solutions that enhance efficiency and accuracy.
• User Acceptance Testing (UAT): Coordinate and conduct UAT for new systems or features, ensuring they meet business requirements and function correctly before full deployment.

• Diploma/Degree in Accountancy, Business, or a related discipline, or individuals currently pursuing CA qualifications with ISCA.
• Recent graduate with relevant competencies may be considered.
• Experience with system changes implementations and UAT.
• Proficient in MS Office, particularly Excel, and experience with financial software and databases.
• Knowledge and hands-on experience in any of the major accounting software (SAP, Oracle etc.).
• Excellent communication, problem-solving, and analytical skills.
• Strong interest in data management, RPA and data analytics.
• Familiar with BI tools (e.g. Qlik sense, Power BI, Tableau, RPA) has an added advantage.
• Ability to prioritize and manage multiple responsibilities.
• Detail-oriented with a focus on accuracy and quality.
• Interesting personality with can-do spirit.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

As the HR Manager focusing on project work, you will be responsible for delivering key HR initiatives, ensuring that they are completed on time and within scope. You will work closely with the management and HR team to align HR projects with company goals and drive continuous improvement across the HR function. This role requires project management skill sets, alongside HR expertise.

Key Responsibilities:

• Lead and manage HR projects from initiation to completion, ensuring alignment with organizational goals and objectives.
• Develop project plans, including timelines, milestones, and resource allocation, ensuring efficient execution.
• Partner with HR team members to implement HR initiatives (e.g., employee engagement, talent acquisition, and staff benefits and wellness).
• Manage and monitor project budgets, timelines, and deliverables.
• Ensure compliance with HR policies, legal requirements, and best practices throughout all projects.
• Identify opportunities for continuous improvement and recommend HR solutions to enhance business performance.
• Maintain strong relationships with internal teams, acting as a trusted advisor on HR-related project matters.
• Analyse project outcomes and provide insights as required.

Key Requirements:

• Minimum 6 years of HR related work experience, with a proven track record in managing HR projects.
• Good knowledge of local employment laws
• Work experience in a Social Service Agency is an advantage
• Strong communication and problem-solving skills
• § Ability to work independently as well as part of a collaborative team

We're seeking an experienced Business Development Manager to drive growth and expansion in the space and satellite industry. The ideal candidate will identify and capitalize on new business opportunities, build strategic partnerships, and foster relationships with key stakeholders.

Key Responsibilities:

1. Develop and execute business development strategies to expand our presence in the space and satellite market.

2. Identify and pursue new business opportunities, partnerships, and collaborations.

3. Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders.

4. Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies.

5. Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers.

6. Negotiate and close deals, ensuring revenue growth and profitability.

7. Represent the company at industry conferences, trade shows, and networking events.

Requirements:

1. 3 to 5 years of experience in business development, sales, or marketing within the space and satellite industry.

2. Strong network and connections within the industry.

3. Proven track record of successful business development and deal closure.

4. In-depth knowledge of space and satellite technologies, applications, and market trends.

5. Excellent communication, negotiation, and interpersonal skills.

6. Bachelor's degree in Business Administration, Engineering, or a related field.

Preferred Qualifications:

1. MBA or advanced degree.

2. Experience working with government agencies, space agencies, or international organizations.

3. Familiarity with satellite communications, Earth observation, navigation, or space exploration.

4. Certification in business development or sales (e.g., CBDO, CSO).

Skills:

1. Strategic thinking and planning.

2. Business development and sales.

3. Market research and analysis.

4. Partnership development and management.

5. Negotiation and conflict resolution.

6. Public speaking and presentation.

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture.

The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Leading and executing operations to achieve daily targets
• Building and maintaining relationships with guests
• Attending to guest feedbacks or complaints
• Ensuring roster is efficiently planned and develop manning guide according to manpower budget
• Identifying training needs and training plans tighten the competency gap
• All HR, logistics & inventory, and admin matters (including welfare)
• Petty cash and banking transactions
• Facility management of the outlet
• Supporting the ways of business development
• Conducting training and develop SOPs

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

As the Sales Administration Assistant at LANDI Global, you will play a crucial role in overseeing all sales administrative processes. Your responsibilities will include managing order processing, documentation, and customer inquiries, ensuring smooth operations from order placement to delivery and payment collection. You will be an integral part of the team, contributing to the success of our international business operations through efficient administration and collaboration across departments.

Key Responsibilities:

Sales Administration

• Manage and optimize all aspects of sales administration, including order processing, documentation, and customer inquiries from the order to the delivery and payment collections.
• Ensure that sales processes are executed accurately, efficiently, and in compliance with company policies.
• Manage and track sample demand.

Data Management

• Maintain accurate and up-to-date customer and sales data within the CRM system.
• Oversee data imports, exports, and data cleansing to ensure data quality.

Process Improvement:

• Continuously evaluate and improve sales administrative processes to enhance efficiency and productivity.
• Identify areas for automation and implement workflow enhancements where applicable.

Cross-Functional Collaboration

• Collaborate with other departments, including marketing, finance, and customer support, to ensure seamless business operations.
• Participate in cross-functional projects as needed.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain & Logistics, or a related field.
• Proficiency in Salesforce CRM or a similar CRM system.
• Experience in logistics and freight forwarding is preferred.
• Excellent communication and interpersonal skills.
• Attention to detail, organizational skills, and the ability to manage multiple tasks.
• Familiarity with international business operations is an advantage.
• Proficiency in Chinese and English.

This is a permanent position attached to a SME in manufacturing. Location: Admiralty

Job Scope

1. Order Processing

-Manage and process orders such as Quotations, Sales Orders, Purchases Orders, Delivery Orders, Invoicing/Billing and and other supporting documents such as export documents for overseas customers

-Coordinate production requests between sales team and factory operations

2. Update sales reports and inventory reports

3. Sales support

-Assist Sales Representatives with their queries such as preparation of quotations, presentations slides and samples for customers

-Monitor product availability

-Manage schedules

-Ensure compliance with all regulatory requirements related to sales order processing

Requirements

-Proficient in Microsoft Office

-Able to work independently and meticulous

Work Hours

Monday to Friday 9am – 6pm

To Apply

WhatsApp resume: 8023 1992

Email resume: [email protected]

Sales operation management
1. Handle sales queries and discuss customer's requirements with the sales director.
2. Prepare quotations based on customers' needs/requests.
3. Support two directors.
4. Issue PO to supplier.
5. Coordinate and liaise with suppliers and forwarders on delivery schedules.
6. Arrange shipment / check shipping document when order is confirmed.
7. Issue DO, update inventory listing.
8. Maintain a healthy level of buffer stock and ensure optimal stock levels.
9. Issue sales invoices when goods are delivered.

Account & admin
1. Follow up payment with the customer when overdue.
2. Prepare the doc to send to accounting firm to close account quarterly and annually.

3. Support two Directors' admin tasks

Requirements
1. A bachelor’s degree in business admin/ sales / marketing or equivalent combination of education and experience.
2. Ability to multi-task. Superior interpersonal skills are required to work with the sales manager, suppliers, and forwarder.
3. Strong written and verbal communication skills.

• Knowledge of cables & wire and years of relevant experience in a related field is a plus. • No quota for work pass. • Recruitment agency please do not contact.

- To support product merchandising and stock replenishment at various locations.

- set up(early morning) and set down (at night) for counter/atrium activities at some period.

- arrange working schedule for promoter.

- Submit picking list to warehouse.

- Ad-hoc duties as assigned.

Requirements

- Relevant work experience is preferred but not necessary.

- Physically fit to support product merchandising and stock replenishment at the stores.

- Able to start work Immediately / short notice.

INFORMATION:

As a Data Center Segment expert, the Sales Engineer is responsible for leading, developing sales strategies and plans as well as generate new business opportunities to the company.

The position does this by locating, developing, defining, negotiating, and closing business relationships with potential and existing key accounts, end customers, consultants, and system integrators.

The position maintains extensive knowledge of current market conditions, competitive positions, and solutions/services that PS can provide to develop the pipeline of business coming into the company.

This position has the ultimate objective to aggressively achieve profitable growth through monitoring of Data Center project pipelines and assisting to convert these into actual orders.

RESPONSIBILITIES

Generate new business opportunities and proposes potential business deals by contacting potential customers, decision makers and target accounts. Screens potential business deals by analyzing market strategies, deal requirements and evaluate options.

Works closely with local, regional, and global teams to close new business deals with persuasive approaches and pitches that will convince potential key accounts/customers to do business with PS. Collaborates to establish long term working relationships with key stakeholders and decision makers at different management levels across key accounts’ organizations.

Establish, cultivate, and maintain key relationships with end customers, influencers, and contractors. This can be done in conjunction with distribution partners and direct engagement.

Uncover and build opportunity pipelines with Sales, end customers and advance through the sales stages progressively till deal closure. Ensures that data is accurately entered and managed within PS’s CRM and sales/project management system.

Establish budgetary forecasts and sales volume targets for the SEA DC market.

Collaborate with Sales to assess level of involvement required from distribution to ensure success of closing business and project opportunities. Provides project guidance for price and quotation strategy to distribution network.

Identifies and support in qualification of strategic alliances to expand PS solution, products, and services; and business networking to leverage into additional markets.

Provide front line Data Center related marketing and technical support to distribution partners and dealers, as necessary.

Analyze sales and marketdata to provide relevant information to senior management for decision making.

Plays an active role in promoting PS in trade events and associations. Works with Marketing and Engineering to create, prepare and present technical papers and other application specific white papers for marketing collateral, trade journals and conferences.

Be the expert in Data Center power products and solutions, industry standards and overall on-site power system design and integration.

TRAVEL

This position requires travel up to 50%.

REQUIREMENTS

Degree in Electrical or Mechanical Engineering with at least 8 years of relevant sales experience in the power generation business.

Solid proven direct and channel sales track record. Able to present and negotiate with senior executives and decision makers both internally and externally.

Results driven, strong will to compete and win in a business environment.

A good team player and enjoys interacting with people of all levels.

Able to travel frequently and work independently.

CRITICAL TECHNICAL, PROFESSIONAL AND PERSONAL CAPABILITIES / SKILLS

Experience in Data Center segment is critical to the growth of PS business. Strong technical knowledge of power generation products and solutions. Has good knowledge of industry standards and requirements.

Strong people and communication skills that engages and motivate others. Able to stimulate new thinking and remain customer focused.

Strong drive to succeed; motivated, energized and demonstrates high level of enthusiasm.

Excellent team player. Able to lead or participate in cross-functional teams to achieve goals and objectives. Objective, open-minded and receptive to feedback.

WORKING HOURS / LOCATION

5-day work week

8.30am to 5.15pm

Located in Jurong

OTHER BENEFITS

Annual leave - 15 days up to 21 days

Medical, dental, optical and annual health screening benefits

Company transport provided at Boon Lay MRT station

Other allowances applicable

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

About Us:

Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.

We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.

Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.

Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."

Job Overview:

Are you an organized, customer-focused professional who thrives in dynamic environments? Do you have a passion for ensuring smooth operations while providing top-tier service to clients? We’re looking for a Sales and Operations Admin who excels at multitasking, managing client relationships, and handling operational processes with precision. In this role, you’ll be instrumental in driving client acquisition, managing the onboarding journey, and collaborating across teams to ensure our operations run seamlessly. Join us and be a key player in delivering exceptional customer experiences while supporting our business growth!

Key Responsibilities:

• Provide sales support to multiple business units on client acquisition.
• Assisting customers with the onboarding application process, promptly addressing their enquiries, managing and incorporating their feedback, and maintaining a professional and organised environment for both walk-in and appointment-based customers.
• Ensure timely submission of credit proposals and manage the credit process and turnaround time.
• Ensure application submission is in compliance with company internal policy and objectives.
• Support the team with day to day operations for enquiry, application and repayment matters.
• Liaise actively with other roles including marketing, sales and business development.
• Any other duties that may be assigned by the superior from time to time.

Qualifications:

• Minimum Polytechnic Diploma qualification.
• Proven experience in a similar role, with a focus on customer service and administrative support.
• Proficiency in English and Mandarin is essential to liaise with Mandarin-speaking clients.
• Experience in customer-facing environments and a customer-first mindset are highly valued.
• Well-organized, with excellent interpersonal and problem-solving skills.
• Able to work independently, take initiative, and manage tasks effectively.
• Proficiency with CRM systems and Google Workspace.
• Strong ethics, attention to detail, and a customer-oriented attitude are a must.

Working Hours:

• 2 rotating shifts: 10 am - 7.30 pm and 10.45 am - 8.15 pm
• 5-day workweek: Monday to Saturday, Sunday off + one additional off-day during the week

How to Apply:

Ready to make an impact? If you’re excited about combining top-notch customer service with operational excellence in a cutting-edge fintech space, we want you on our team!

Please submit your resume to [email protected].

Role:

• Manage the daily operations of the language centre
• Manage teachers schedules and plan courses based on demand, availability and other constraints
• Manage the direct reporting staff in charge of handling inquiries (walk-in, phone, email...)
• Issue invoices, record payment of fees
• Follow-up students and ensure quality of service
• Handle escalated clients inquiries or claims
• Resolve issues as required
• Order from suppliers (books, office supplies...)
• Ensure that the centre is cleaned properly
• Working hours: Mon to Fri 10.30am to 7.30pm

Requirements:

• 1st experience in a management role in a tuition center/school
• Basic knowledge of book keeping
• Good presentation and customer-oriented
• Comfortable with clients face to face and over the phone
• Dynamic, self-driven, professional and reliable
• Proficient with Office, email and IT applications

The incumbent will be the head of BU for planning of strategy for expansion of marine machinery’s sales in newbuilding and after sales services as a regional hub for Mitsubishi Heavy Industries Marine Machinery & Equipment Co., Ltd (MHI-MME). He/she will also function as intelligence for new market, e.g. offshore business, change of ship’s fuel to new generation ones, solution for environmental regulation, policy for shipping in Singapore or Asia Pacific region, etc.

Job responsibilities

Expansion of sales

· Planning of strategy

· Planning and execution of various seminars in Southeast Asia region

· Promotion of solutions and parts for marine machinery, including boilers, turbines, turbo-chargers, steering gears, propellers, and deck crane machinery.

· Contact point for sales & business development in the market of various clients such as shipping management company, shipping operator company, shipyard, offshore etc. in Southeast Asia

· Development of authorized agent for MHI-MME Maine Machinery in Southeast Asia region

Regional representative for marine machinery

· Contact point of various inquiries from customers in Southeast Asia region.

· Information gathering & reporting for new ship building and after-sales services from customer, shipyard and agent in Southeast Asia region

· Transfer of information and proposal to headquarters in Japan

· Support of visitors from MHI-MME in Japan

Sales and technical services support

· Initial support by telecommunication, e-mail and face to face basis to various inquiries of commercial and technical matter from customers.

· Transfer of inquiries to MHI-MME in Japan and other Mitsubishi group company.

Intelligence for new market

· Information gathering for new market, e.g. offshore business, change of ship’s fuel to new generation ones, solution for environmental regulation, policy for shipping in Singapore or Asia Pacific region, etc.

· Investigate, plan, review and propose new sales formats for business expansion to internal stakeholders.

Requirements

· Bachelor or Master of engineering or economics.

· A minimum of 10 years working experience handling a wide range of sales and sales management with specific experience in marine machinery market, shipping company, shipyard, offshore etc.

· Excellent Japanese Language skills (JLPT N1 or equivalent level) in both business writings & speaking to coordinate & communicate precise information with Japanese stakeholders in the APAC region / counterparts in Japan HQ.

· Broad and deeply knowledge of products handled by MHI-MME, marine boilers, turbines, turbochargers, steering equipment, and deck cranes etc.

· Broad and deeply knowledge relating to market & business & constructure of the Shipping industries with wide connection in the industries.

· Good knowledge of commercial / contract and related laws

· Planning and Negotiation Skills

· Knowledge in security Trade control

· Effective communication skills (written and spoken) to interface with parties both inside and outside the organization, overseas and Japanese bases and Mitsubishi group companies such as Mitsubishi Shipbuilding.

· Able to travel overseas frequently

Exciting news! We are on a growing journey and building a stellar team!

Do you have a flair for fashion and a knack for brand storytelling? If you're passionate about shoes and have a keen eye for brand and market trends, we want you to help us put our best foot forward!

Why should you be part of Sunnystep’s success?

Sunnystep is a science-led footwear company that aims to help people move well so they can live well. We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We combine science, sustainability and style. Our shoes are engineered to minimize stress on the feet and maximize comfort, perfect for work, casual and travel for men and women, at all ages.

As a Brand Marketing Specialist / Manager, you will be responsible for developing and executing the brand strategy for our footwear products. This role requires a dynamic and creative professional with a deep understanding of brand positioning, market trends, and consumer behavior.

Other responsibilities include -

• Define and maintain the brand’s vision, values, and positioning in the market by developing and implementing comprehensive brand strategies that align with company objectives and market opportunities.
• Collaborate with the product development team to ensure new products align with brand strategy and meet consumer needs.
• Plan, execute, and manage marketing campaigns across various channels (digital, social media, print, in-store) to build brand awareness and drive sales.
• Work with creative teams to develop compelling marketing materials and advertising.
• Identify and establish strategic partnerships and collaborations to enhance brand visibility and credibility.
• Manage relationships with influencers, brand ambassadors, and external agencies.
• Develop and manage the brand’s marketing budget, ensuring effective allocation of resources to achieve objectives.
• Track and report on campaign performance and ROI.
• Conduct market research to identify consumer needs, preferences, and trends.

You MUST be or have –

• A deep understanding of brand strategy and consumer insights
• At least 5 years of experience in brand management, preferably within the retail or footwear industry
• A self-starter
• A start-up / growth scale-up mindset, flexible, and open to adapt to changing requirements when needed
• Creative thinker with a passion for brand storytelling.
• Passionate about consumer products that impact people’s lives
• Able to work under stress and thrive in a fast-paced environment
• Exceptional communication skills

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Job Highlights

• Great teamwork, politic-free and friendly work environment for growth
• Young and creative team
• Encourages work-life balance
• Competitive remuneration package
• Positive growth of business portfolio

Job Summary

As an Assistant Relationship Manager, you will play a crucial role in supporting the Business Relationship Manager in managing and cultivating relationships with clients.

This role provides a unique opportunity for career advancement, with the potential for grooming into a Relationship Manager position. As you demonstrate dedication, proficiency, and a proactive approach, you will be exposed to learning experiences and mentorship that contribute to your professional development. This growth path aligns with our commitment to nurturing talent from within the organization.

Job Description (Role & Responsibilities)

• Liaise with client to complete credit application, financial data and documentation.
• Assist Business Relationship Manager in credit evaluation.
• Process credit memo.
• Operational and credit verification including site visit when necessary
• Review loan requests and client’s financial status.
• Maintain updated records of loan applications and monitor progress of existing loans.
• Approach potential clients to establish relationship
• Understand client needs and develop plans and solutions to address them
• Support in department related activities e.g. exhibition, roadshow, event, site visit, etc. both indoor and outdoor

Who are we looking for?

Requirements

• Minimum 2 years of working experiences.
• Experience in SME/Credit Companies is an added advantage
• Knowledge to analyze Company Audit report is an added advantage
• Proactive, energetic, and possessing strong business acumen along with excellemt networking capabilities.
• High integrity, adept at communicating with individuals at all organizational levels, and open-minded with a determined work ethic.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.
• Hard-working and diligence in carrying out responsibilities.
• A Goal Go-Getter to achieve objectives and meet targets.
• Hungry to Succeed in their role.
• An enthusiastic learner to acquire new knowledge and skills.
• Excellent communication and listening skill

Where are we?
• Ideal Location, located within The Plaza, adjacent to the prestigious Park Royal Hotel
• Near to Bugis MRT Station (5 mins walk)
• Surrounded by plenty choice of food, shopping and public transport eg Arab street
• No CBD charges-Just outside CBD restricted area.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Additional Information

Career Level

First-line management

Qualification

Higher Secondary/Pre-U/’A’ Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree”

Years of Experience

3 years in finance industry

Job Type

Full-Time , 5-day work week

Company Overview

Being a part of a business that's growing rapidly can be an exhilarating experience!
At Planworth, we offer customized working capital solutions for organization sizes ranging from small and medium-sized enterprises (SMEs) to large-sized companies eg List Co. Addressing our clients’ financial goals with tailored financial working capital solutions at every stage of their business journey to aid them in achieving their business goals and objectives.

Through our innovative financing solutions and proprietary SME-friendly credit scoring system, we are able to address the evolving needs of SMEs/larger and even boost growth and evolvement of large companies alike. Our team of experts provides valuable innovative and customized financial advice that are best catered to meet our client’s current standing and bring them towards their business goals.

At Planworth, we're dedicated to the growth of companies in aiding bring them closer towards their goals, and milestones, and hence building a stronger economy in the process.

We always endeavour to do what is right consistently. With the strong aspiration, we work as one team to build a strong future and pursue long-term success not only for our clients but also for our family at Planworth. We pride ourselves for being an exceptional company in many ways, which has brought upon smiles and satisfaction to our clients and stakeholders; our highly rated feedback from clients on Google is a testament to our exceptional service and solutions provided.

With our focus on offering a customized range of working capital solutions such as Contract/Project Financing, Pre and Post Factoring, and supply chain financing, we are well-positioned to cater to a wide range of organizations from SMEs to larger companies.

With our speciality in providing a customizable range of working capital solutions, along with our core values of Passion, Respect, Integrity, and Accountability, we are on track to achieving our goals of becoming one of the most preferred and competitive companies in the working capital solutions industry in the region.
Planworth's commitment to doing what is right and our focus on innovation and SME-friendly solutions are all built on a foundation of trust.

Why One Should Join Us
Planworth is an organization that not only values but also commits to nurturing our talents. With our existing team of leaders and staff that has powered Planworth’s growth year on year, we work with you to unleash your talent to power your capability and live up to your full potential. We are merit based with digital tools and systems in place to guide your career development and achieve your goals. We provide you with the avenue and opportunity to explore into your learning potential and career goals through our well-structured career development and training programs. We invest greatly in R&D, ensuring that we are in-line with the ever-evolving digital environment which provides you with the right tools to be in tandem with the ever-evolving digital environment to empower you to becoming valuable stars of tomorrow in the industry.

Joining Planworth means being part of a team of leaders and staff who are dedicated to achieving excellence and success. Come and be part of Planworth’s culture of excellence!

“Helping clients achieve their financial goals is our greatest honour”.

Who We Are
Planworth Global Factoring (Singapore) Pte Ltd is a qualified factoring company in Singapore that is accredited by the Singapore Government on the Vendors@Gov portal to provide working capital financing needs to vendors of the Singapore Government.

Planworth Global Factoring (Singapore) Pte Ltd was awarded the SME 500 award for year 2021 as it recognized Planworth’s ability to display resilience, business continuity, operational and staff excellence to transform and support the aspiration of its clients despite the COVID-19 pandemic being a challenge for businesses locally and globally. In the subsequent years Planworth S’pore went on to achieve consecutive awards for SME500 2022 and SME500 2023 award as an attestation to its business standards, qualities, performance, and prestige commercial status .Its founder, Dato' Kuek, has also been awarded the Entrepreneur 100 Award 2022 as well as the “Best Performing Entrepreneur of the year for Financial Services” Award in recognition of his exceptional business acumen and leadership as well as his impact on the industry.

Planworth S’pore is associated with the Grand Columbia Group (The Group), which was established in 1992 with headquarter at Kuala Lumpur, Malaysia. The Group has diversified business interest in Asia Pacific and is fast expanding through organic growth and acquisitions.

The Group is a regional company with multi-million USD asset investments in Malaysia, Singapore, Papua New Guinea (PNG) and China. Its portfolio includes Finance and Banking, Trade and Supply Chain Finance, Property Investment & Development, Manufacturing, Shipping, Telecommunications and Insurance. The Group website is at www.grandcolumbia.com.

In 1998, The Group has successfully acquired MBF Finance (PNG) Limited, a licensed financial institution under the supervision of the Bank of Papua New Guinea. MBF Finance (PNG) Limited was previously owned by MBF Finance Berhad in Malaysia, which at that time was a subsidiary of one of the Asia largest licensed Deposit taking financial institution. Since the acquisition, to reflect the vision of the new shareholder, it became Finance Corporation Limited or FinCorp (www.fincorp.com.pg), a leading licensed financial institution in Papua New Guinea.

Planworth headquarters - Planworth Malaysia Sdn Bhd, located in Kuala Lumpur, Malaysia, is registered with Ministry of Finance (MOF) Malaysia to finance Government, GLC and Private Sectors contractors, vendors, and suppliers. Planworth M’sia is a member of Factors Chain International (FCI) that represents the international factoring industry. The other bank member is RHB. Planworth M’sia has won many awards and is No 1 and the largest Non-Bank Factoring in M’sia .

Planworth Malaysia’s accomplishments are being recognised and reaffirmed by government agencies as a Recipient of the Smart Automation Grant from MDEC, Recipient of Market Development Grant from MATRADE, and its collaboration with the Centre for Entrepreneur Development and Research (CEDAR), SME Bank under the SCOREXCESS initiative, supporting of government in developing financial ecosystem for SMEs/Entrepreneur development. In the competitive commercial world, Planworth Malaysia was awarded the SME100 Award 2021 as the winner of fast-moving company despite of the challenges imposed during the COVID pandemic. Its dependability and financial strength are also reaffirmed by CTOS Credit Excellence Award 2021 .This excellent accomplishment continues into year 2022 - as a winner of Best SME in financial services Industries and Best Top Entrepreneur in Finance Industries from Malaysian Entrepreneur Foundation. All these awards achieved over the years are meriting our glowing reputation of being "A class Above" all.

WITH PLANWORTH, YOUR DREAMS BECOME POSSIBLE!

Join Our Team as an Audit Manager

We're seeking an experienced and talented Audit Manager to lead our audit engagements and contribute to our assurance team's success.

Key Responsibilities:

- Lead and manage audit engagements of various sizes and complexity

- Develop and execute audit plans, programs, and verification

- Supervise and coach audit team (Audit Seniors, Audit Assistants, and Junior staff)

- Build and maintain strong client relationships and expectations through regular communication

- Collaborate with Audit Partners and team members for timely, high-quality audit documentation

Specific Tasks:

- Plan, execute, and conclude audit assignments including prepare audit budget

- Ensure compliance with professional standards and regulatory requirements

- Identify and address audit risks and control weaknesses

- Communicate identified risks and issues to clients, providing clear recommendations for resolution

- Work closely with clients to address and resolve issues, ensuring timely and satisfactory outcomes

- Review audit work papers and reports

- Prepare audit recommendations

- Guide and coach junior staff including in house training

Requirements:

- Professional certification (Degree or Diploma in Accountancy, ACCA, CA, or equivalent professional qualification)

- 5+ years of relevant audit experience (preferable)

- Strong technical knowledge of accounting and auditing standards including risk identification, assessment, and mitigation expertise

- Excellent leadership, communication, writing and analytical skills

- Strong client relationship management and interpersonal skills

- Ability to manage time effectively, manage multiple projects and prioritize tasks effectively

- Proactive, committed, and team-oriented

- Positive attitude, problem-solving and leadership abilities

What We Offer:

- Opportunity for professional growth and development

- Challenging and fulfilling career advancement

- Dynamic work environment and practices

- Ongoing training and support

- Competitive compensation package

- Unlimited pantry access

Upstream Data & AI Manager

Work Location: Singapore

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

What will you do?

· As an AI Strategy Practitioner, you will apply industry and AI expertise to build data and AI strategy, business case and roadmap to identify AI value opportunities across the business value chain.

· You will create a Data & AI platform and capabilities blueprint, target operating model including implications for larger talent strategy.

· You are expected to be an SME, collaborate and manage the team to perform. You will be responsible for team decisions and will engage with multiple teams and contribute on key decisions.

· Additionally, you are expected to provide solutions to problems that apply across multiple teams.

· Architect and implement infrastructure for large scale training and inference of Gen AI models

· Architect and implement infrastructure for large scale Gen AI application development and operations

· Optimize infrastructure for performance, cost, consumption, and scale

· Evaluate AI infrastructure options

· Advise on technology and vendor selection

· Architect and design operational controls for Gen AI platform and infrastructure

· Architect and implement observability solutions for Gen AI platform and infrastructure and associated control towers

Job Qualifications

· As an AI Strategy Practitioner, you will apply industry and AI expertise to build data and AI strategy, business case and roadmap to identify AI value opportunities across the business value chain.

· You will create a Data & AI platform and capabilities blueprint, target operating model including implications for larger talent strategy.

· You are expected to be an SME, collaborate and manage the team to perform. You will be responsible for team decisions and will engage with multiple teams and contribute on key decisions.

· Additionally, you are expected to provide solutions to problems that apply across multiple teams.

· Architect and implement infrastructure for large scale training and inference of Gen AI models

· Architect and implement infrastructure for large scale Gen AI application development and operations

· Optimize infrastructure for performance, cost, consumption, and scale

· Evaluate AI infrastructure options

· Advise on technology and vendor selection

· Architect and design operational controls for Gen AI platform and infrastructure

· Architect and implement observability solutions for Gen AI platform and infrastructure and associated control towers

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

About Foodsta Kitchens

Headquartered in Singapore, Foodsta Kitchens is a digital first restaurant company with operations in Singapore and India. Foodsta owns and operates 6 fast casual brands in Singapore – Bloom Cafe Pte Ltd (Formerly known as Artisan Boulangerie Co.(ABC), Alt. Pizza, Green Monster, Chi Ji and Fat Mario, Now Pizza. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

Job Responsibilities:

Operations

• Responsible for overseeing people, processes, and day to day operations to ensure that store performs in line with business KPI
• Achieve Business KPIs set by management including revenue, labor and COGS and other expenses
• Analyse store performance to align with business KPIs
• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet
• Serve as a role model to demonstrate excellent behaviour to lead the whole team
• Execute any other duties as requested by immediate superiors

Requirements:

• At least 2-3 years of working experience in F&B
• Comfortable with Microsoft excel, word and Power point
• Pleasant personality and results driven attitude
• Good customer service and interpersonal skills
• Proactive and able to take initiative
• Ability to work in fast paced environment

Company Benefits:

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount

Responsibilities

· Provide technical lead in system and network design, with implementation for application system

· Execute full software development life cycle (SDLC)

· Produce specifications and determine operational feasibility

· Responsible for quality assurance, maintenance and enhancement of existing software libraries

· Participate in system acceptance testing and on-site deployment

· Work with Vendor to resolve software issues both on site and off site

· Comply with project plans and industry standards

Requirements

· Degree in EEE/Computer Science/Computer Engineering or equivalent

· Minimum 5 years of technical experience in software development

· Proficiency in C, C++, C#, or Java

· Knowledge of digital communications, Microsoft .NET, Scripting languages

· Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

· Knowledge of Communication Stack Layer and various communication protocols like SNMP, TCP/IP, UDP

· Knowledge of Firmware development will be an added advantage

· Working location is in Ang Mo Kio

· Singaporeans only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

· Lead and spearhead Public/ Government Service business development activities

· Plan, develop, and implement policies and strategies for the organization's growth and diversification in the local market

· Drive efforts to expand market share within Singapore

· Conduct research and analysis of business opportunities, assess potential local markets, and develop projects for new marketing initiatives

· Evaluate projects through financial feasibility studies, market research, and planning

· Collaborate extensively with other departments on local projects and developments

· Provide strategic direction in business expansion based on a thorough understanding of business administration procedures and legal requirements

· Monitor the activities of external and internal parties to achieve business objectives

· Investigate the feasibility of setting up new business ventures to agreed business and legal standards

· Communicate and interact with government regulatory bodies to ensure compliance and protect the company's interests

· Monitor relevant economic, financial, social, market, and administrative trends within Singapore

· Identify and evaluate products, services, or companies for potential distribution, mergers, acquisitions, or joint ventures in the local market

· Conduct market research on local business potentials

· Explore licensing of products and acquisition of suitable companies through alliances, joint ventures, mergers, etc

Requirements

· Knowledge in Accountancy, Business Administration, or equivalent

· Experienced in financial reporting, systems, and analysis

· Proficient in software tools and financial modeling; experience is an advantage

· Outgoing, independent, and possesses strong people skills

· Excellent presentation and writing skills

· More than 7 years of experience in management reporting, accounting, or financial analysis

· Ability to interpret financial methodology

· Working location is in Jurong East / Ang Mo Kio

· Singaporeans Only

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• 4 - 5 years’ experience in the food and beverage, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager, OR
• Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 – 3 years’ experience in the food and beverage, culinary, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.