Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital & and cyber landscape, where trust & and collaboration are key factors, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced Senior Manager who is familiar with IT Audits.

• Maintain the annual Division 5-year rolling Health Check Plan.
• Procure and managed services of consultants and independent auditors & augmented resources to augment internal capability to deliver committed deliverables under the Division's 5-year rolling Health Check Plan and other GIG initiatives.
• Facilitate audits conducted by auditors from Auditor General’s Office, WOG ICT Governance Group, Internal Auditor Dept, etc, by managing auditor-auditee interactions during audit fieldwork, and for management responses, audit finding validation and closure.
• Participate in the conduct of health checks and reviews to assess status of adoption of and compliance with policies and standards, to identify non-compliance gaps, to recommend remediation follow-ups, to validate remediated actions and to close the findings.
• Conduct pre-audit compliance health checks on large-scale, complex system high/medium risk areas to establish the status of adoption of and compliance with policies and standards, for regular reporting to stakeholders.
• Establish and maintain the Audit Dashboard for tracking of all health checks and audit findings to ensure timely completion, validation and closure for regular reporting to stakeholders.
• Establish and maintain the Compliance Dashboard for tracking of status of adoption of and compliance with policies and standards for regular reporting to stakeholders; and
• Coordinate with Division's Programme Management Office (PMO) as well as product teams on responses to compliance-related polls for submission to respective parties.
• Provide on-the-job training & guidance to new or junior team-mates on their job responsibilities for governance, compliance & audit.
• Review updates to GIG contextualized Whole of Government (WOG) ICT framework, policies and standards arising from changes in government policies to ensure accuracy, adequacy & consistency across the various ICT&SS domains.
• Manage auditor-auditee interactions when facilitating audits during audit fieldwork, and for management responses, audit finding validation and closure.
• Manage stakeholders when conducting pre-audit compliance health checks on system high/medium risk areas to establish the status of adoption of and compliance with policies and standards, for regular reporting to stakeholders; and
• Manage stakeholders for governance matters i.e. provide consultancy on policy requirements & impact arising from changes in policies and standards, staff outreach activities and sharing of best practices, etc.
• Participate directly or indirectly through contribution of ideas & resources towards projects and initiatives beyond direct line of reporting in support organization high level goals;
• Engage stakeholders regularly and effectively to provide updates on initiatives & to share insights on governance, compliance, and audit matters.

• Minimum of 10 years of ICT experience, with experience in managing projects (full software or product development life cycle) and had participated in or facilitated IT system audit exercises; and
• Held supervisory position previously and led a team size of at least 3 staff.
• Professional certifications such as CISA is an advantage.
• Good understanding of IT management processes, technology risks and internal controls, and standards such as ISO9001.
• Good understanding of IT Risk Management and the effectiveness of controls to mitigate the risks.
• Independent and able to multi-task.
• Meticulous and structured, able to deliver good quality results timely, and with eye for details.
• Good written and verbal communication and presentation skills.
• Team player and possesses good interpersonal skills; and
• Able and willing to undertake additional assignments as and when required.

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site. 

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

• Act as a technical lead within the sales process by providing technical demonstrations and advice to clients when required
• Providing product knowledge support, translating the technical aspects of the product to the sales team and client, being the intermediary between product management and sales
• Contribute to technical strategy, service development, and technology innovation for achieving ongoing revenue opportunities
• Develop project plans with customers and effectively communicate around these plans the progress of development, delivery, and implementation.  Provide transparent reporting of project status at any time
• Support customer satisfaction across all interactions, products, solutions, and services & train them to use products effectively
• Be a key liaison between customers and vendors, to ensure accuracy and quality of integration project scoping exists and follow up with the sales department to win new business and increase sales
• If needed, in preparation for the sales team, communicate with project management to translate clients’ requirements and smooth transition from sales to implementation
• Represent qualified customer business plans to Shiji’s business management for inclusion in development plans and strategic alignment
• Coalize with the Marketing department to discuss sales team expectations, help highlight products, introducing innovative approaches on the representation of the company/products, evaluate the methodologies and strategies applied to reach the relevant markets and clients
• Identify solutions to reduce support costs

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24003

What will you do?

• Experience in Bid Management, responding to RFP and other Presales activities.
• Anchoring responses to Proactive (proposals) as well as Reactive (RFP/RFI) bids as a single point of contact for timely submission.
• Meticulous combing of tender terms and conditions, highlighting clauses that are risky to comply, suggesting appropriate Statement of Compliance responses.
• Accurate estimation of software solution costing with underlying assumptions.
• Understand software solution requirements of the tender from a business and functional perspective to write out the business functionality part of the proposal.
• Populate respective assumptions behind Agile User Stories of tender.
• Effectively coordinate with stakeholders to design a solution response.
• End-to-end ownership of the proposal response to the client for timely submission.
• Deliver presentations and demonstrations internally and externally on all relevant proposals recommended to customer.
• Assists the sales team to develop and implement account penetration strategies and account specific sales plans.

What are we looking for?

• Software development experience.
• 4 to 6 years of relevant (Pre-Sales) experience in an IT services company.
• Successfully delivered a software solution for Government Agency of $5 million and above as a project manager, with healthy profit margin.
• Possess experience delivering software solution using Agile methodology.
• Good understanding of the IT Services landscape .
• Experience in RFP/RFQ/RFI management and a good understanding of End-to-End sales life cycle.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

By submitting your application, you hereby give your consent to Activate Interactive and its affiliates to process and use your personal data for the purpose of processing and facilitating your request. You may refer to our Personal Data Protection Notice at https://www.activate.sg/privacy-policy for details.

Job Description

• Support on Customer Relationship Management (CRM) tools
• Assist the ASEAN sales team with ongoing analytical, administrative and operational tasks
• Manage price records, sales reports, sales dashboards and sales process to make data access extraction more efficient
• Involve in various projects with different stakeholders to support and drive sales
• Support Preferred partner program and channel strategies
• Market research when required
• Assist in preparation of presentation slides and other ad-hoc sales activities
• Assist in other ad-hoc analytics and marketing project and tasks

Event Management

• Be part of the entire event management process along with event director and wider team
• Support the design and delivery of event and user experience for various types of events (ie. exhibition, conference, awards, etc)
• Responsible for the smooth delivery of the pre-event preparation work and post event reporting to the organization
• Propose ideas to improve customer experience (ie. new programmes, engagement features, etc)
• Take ownership of event partnership; from conceptualization to delivery, including all business proposition and legal documentation
• Take ownership for feature areas from conceptualization to execution
• Work with Sales, Marketing and Operation teams to ensure all elements of the events are in alignment to set up for success

Sponsorship

• Work closely with Event Director and Sales team on sponsorship packages and deliverables
• Work with sales team to design customized sponsorship packages while coordinating with the legal team to maintain contractual integrity.
• Manage and track all sponsorship packages progress
• Serve as main sponsorship liaison person to sponsors - work with sponsors on their package deliverables and to identify their needs, provide feedback and periodic reports when needed

Others

• Onsite and other ad-hoc duties and tasks as assigned
• Develop deep industry knowledge through internal and external relationships with partners and associations
• Work with event director to ensure that KPIs, ie revenue and customer satisfaction ratings are met
• Coordinate with relevant government stakeholders to ensure regulatory compliance and timely documentation.

Your Career

As we continue to grow as an organization, we are hiring premier Named accounts sales professionals to run and drive sales engagements into Service Providers (Telcos) accounts in Singapore. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major Service Providers (SP) accounts in Singapore
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps

• Work closely with product and engineering to debug and correct challenges encountered during POCs

• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary

• Create new demo scenarios and use cases

• Discuss complex platform architectures to prospects

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

• To primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region
• To meet Hotel Budget as well as Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
• Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• To achieve targets by increasing room night production and the average room rates as set by the Director of Sales.
• Maintain and update vital information of companies, contacts, profiles, and database in the Anais system (PMS)
• To collect and share all information of the Hotel’s competitors with the Superiors and team members.
• Provides after-sales service and in particular ensures all guest complaints are taken seriously and discussed with the respective departments if necessary
• Negotiates prices with the clients
• Confirms verbal proposals in writing
• Achieve personal and sales team goals as assigned
• Maintain contact with all clients in the market area to ensure high levels of client satisfaction
• Conduct site inspection as required
• Display flexibility and willingness to adapt to new situations and/or take up new challenges

• Assist the Executive Housekeeper and Assistant Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.
• Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
• Monitor the Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
• Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
• Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
• Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
• Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
• Assist to prepare various monthly reports and submit them to the Executive Housekeeper.
• Ensure that room cleaning productivity is monitored closely and maintained
• Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.
• Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature.
• Ensure that the incidents and procedures of “Lost and Found” properties are properly recorded and stored accordingly.
• Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback.
• Doing performance reviews as part of KPI and follow through the actions required for team development.
• Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.
• Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.
• Assist the Executive Housekeeper and Assistant Housekeeper in sustaining the Planet 21 program initiatives within the department and throughout the Hotel.
• Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times.
• Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place.
• Process timesheets to meet deadlines, ensuring accuracy.
• Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
• Ensure required levels of stock are available and order to par levels if necessary.
• Ensure all department equipment and work areas are maintained to a high standard.
• Ensure security of guest rooms and keys.
• Assist with regular stocktaking.
• Liaise with Front Office and Engineering regarding “ready” rooms ensuring guest requirements are met.
• Any other reasonable request within your range of competence as required by your Supervisor or Management.

Key Responsibilities:

• Lead and Manage the Sales Development Team:
  • Oversee a team of Sales Development Representatives (SDRs) to achieve and exceed sales targets.
  • Provide coaching, mentoring, and performance feedback to team members to drive their professional growth and success.
• Develop and Implement Sales Strategies:
  • Design and execute effective sales development strategies to generate qualified leads and expand our customer base.
  • Collaborate with the sales and marketing teams to align strategies and ensure a seamless lead-to-sales conversion process.
• Stakeholder Management:
  • Build and maintain strong relationships with key stakeholders, including senior leadership, marketing and product teams.
  • Communicate sales development initiatives, progress, and insights to stakeholders, ensuring alignment with company objectives.
• Sales Process Optimization:
  • Continuously evaluate and improve sales development processes and tools to enhance efficiency and effectiveness.
  • Implement best practices and leverage sales tools (e.g., CRM systems like Salesforce, sales engagement platforms like Outreach or SalesLoft) to optimize team performance.
• Data-Driven Decision Making:
  • Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
  • Provide regular reports and insights to senior management to inform strategic decisions.
• Market and Product Knowledge:
  • Stay up-to-date with industry trends, competitive landscape, and product knowledge to effectively position our solutions to potential customers.
  • Train and educate the sales development team on the latest product features and industry developments.

Description

The Programmatic and Social Account Manager owns the strategic planning and implementation for his/her assigned brand. This position is both strategic and tactical in scope, requiring the Programmatic and Social Account Manager to independently generate strategic insights for the campaigns in his/her portfolio and implement campaigns with the support of Campaign Specialists. This is a regional role in-charge of SEA, HK and TW.

You will be responsible for responding to briefs in a timely and efficient manner, providing detailed rationales and media plans, ensuring the correct setup and implementation, and providing direction and management to the Campaign Specialists.

The Programmatic and Social Account Manager acts as the vertical expert specializing on programmatic and social digital channels. This role requires deep understanding of the product and latest innovations and within the area of expertise. He/She will be responsible for the articulation of the recommended strategies, best practices and guidelines, and providing opportunities for innovation.

The ideal candidate will have prior online trafficking and campaign management experience, strong analytical and communication skills, and prior experience with bid management platforms and active campaign optimization.

Key Responsibilities:

• Work with Campaign Specialists to manage end-to-end execution of programmatic buys: understand business objectives and provide strategic recommendations as well as campaign set up, QA, analysis, and optimization.
• Partner with Analytics team on campaign measurement reporting and insights generation.
• Provide regular insights to Agency account teams detailing performance, campaign optimizations, and new opportunities and manage monthly bill/pay and spend reporting in coordination with Analyst.
• Participate in regular knowledge sharing sessions to provide content, discuss learnings and propose new strategies for optimizing and enhancing campaign performance.
• Work closely with media partners in developing, articulating and onboarding brands to innovative projects and Alphas/Betas and position the brand as a leader within the space.
• Ensures that his/her Campaign Specialist team is fully trained on all aspects of campaign implementation, QA, reporting and insights generation.

YAP Global is an international public relations and communications consultancy that works with meaningful companies and organisations in the cryptocurrency, decentralised finance (DeFi) and web3 sector to build their brand through impactful storytelling.

Built by a global team of creative storytellers scattered across the globe, who meet up on occasion at French Chateaus and Roman Villas, YAP Global’s mission is to be the bridge between quality journalism and emerging web3 technologies which bring value to the world.

Our diverse portfolio of clients range from decentralised financial organisations, decentralised climate change innovators, digital asset management firms, NFT marketplaces to developer tooling platforms that will underpin the future of web3. We’ve also been media partners for some of the biggest blockchain conferences in the world, including CoinDesk’s Consensus, EthCC in France, ETHDenver and more.

Our collaborative and global team is expanding, and we are looking for an ambitious leader to join us as Senior Account Manager in Singapore.

Key responsibilities:

• Oversee teams of Account Managers (AMs), Senior Account Executives (SAEs) and Account Executives (AEs) for up to 7 client accounts 
• Review strategic communications and PR plans as produced by AMs and SAEs
• Provide counsel to clients based on their business objectives 
• Maintain a pulse on industry trends and help educate the wider team on topics relevant to their clients 
• Develop senior media relationships and managing contacts with key commentators, industry spokespeople and sector influencers
• Coordinate and streamline internal workflows to deliver the best quality service
• Provide support, coaching and development to AMs & SAEs
• Support with hiring by interviewing potential candidates 
• Monitor team performance and support leadership in reaching company goals and KPIs
• Pitch and look for new business opportunities for YAP Global (clients, partnerships & other) 

• Candidate must have the right to work in Singapore
• At least 5 years experience and a proven track record in PR in an agency, or in journalism
• Strong knowledge or experience in the blockchain, crypto or web3 industry
• Relationships with financial, tech and mainstream press
• Strong leadership and interpersonal skills
• Strong news sense and a knack for creative storytelling and strategic thinking
• Willing to communicate with memes
• Keen interest in building relationships with key founders and leaders in the crypto, DeFi and Web3 ecosystem

• Competitive Salary - benchmarked and reviewed biannually
• Annual Holiday Allowance - 25 days, plus public holidays
• Your birthday off, to treat yourself!
• Flexible working - WFH days and flexible hours (standard hours are 9am-6pm)
• Co-working Space - we work two days from the office
• ClassPass membership - use it for gym classes or go for a massage, it's up to you!
• Private Healthcare provided by Cigna
• Social events to connect with your colleagues
• Annual company offsite (last offsite we met at a villa in Rome!) 
• Travel Opportunities - potential to attend key conferences in major global cities
• Ongoing Training & Development 
• Global Team - The opportunity to be part of a team of ambitious, like-minded, driven people from different parts of the world

• Assists with discerning whether a project is progressing according to the terms of the contract in proportion to, amongst others, procurements, supervision and site records, milestone achievements, valuations, payments assessments, submissions of claims for additional payments, variations, extensions of time and rectifications.
• Assess projects on a case by case basis as FIDIC acknowledges special conditions may be necessary for specific issues since no two projects are the same.
• Offer assistance on the practice of Particular Conditions and provide examples of areas that require special provisions.
• Inspect all works while carrying out routine testing.
• Issue Notices regarding any errors to be corrected.
• Issue Taking-Over, Performance and Payment Certificates.
• Assess and make a neutral determination.
• Ensure that personnel behave accordingly and remove them from the site if they are not

Other roles and not limited to

• Ensuring that the works are carried out and are progressing in accordance with the contract terms;
• Liaising with and reporting the progress of the works to the relevant authorities, bodies or departments;
• Managing the commissioning of works;
• Managing the timelines and milestones of the project in view of its targeted completion date;
• Managing the costs of the project, including adjusting the contract sum;
• Supervising and inspecting tasks that are to be, or are already, completed;
• Liaising with and instructing the main contractor of the project;
• Ascertaining variations and determining applications or requests for an extension of time;
• Inspecting and managing the defects and ensuring that such defects are remedied within the stipulated time frame;
• Record keeping such as records of site visits, site inspections, correspondences, invoices and payment slips; and
• Certifying works and issuing the relevant certificates (if applicable).

At & Other Stories we emphasis the customer contact and in offering a personal and highly qualitative service in the store. Being part of our store team makes you the first person our customers meet and an important ambassador for & Other Stories. Your styling know-how brings something special to our store along with a fashion expertise that keeps you up to date with the mood of our ever-changing industry. Our customers find new inspiration from your personal style and can always rely on your ability to give styling guidance from the heart. Sales Advisor is one of our most important positions, and a great way to start your career with us. Many of our managers started on the sales floor, where it’s all about excellent customer service as we speak from the heart and have a personable way that makes everyone feel welcome. Our service, stories, ideas, products and images are meant to inspire and empower customers to create their personal style, or story.

Your responsibilities:

The job of an &Other Stories Sales Advisor comes with a range of responsibilities –and lots of rewards. Your to-do list includes:

• Providing excellent customer service to maximise sales on the sales floor, in the fitting rooms and at the cash desk.
• Awareness of the stores goals and sales figures as well as being familiar with applicable procedures and guidelines
• Actively working with garments – ensuring our high standards are always maintained.
• Knowledge about garments/fabrics and garment care
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales and regular seasonal campaign’s.
• Following our store routines, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​
 

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​

• You support recruitment and ensures growth of team​

• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​

• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

Company Description

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description

An exciting journey awaits as we open our flagship store in Singapore!

We seek a dedicated & passionate Full Time Retail Sales Executive, a character that is responsible, diligent and self-motivated. The Retail Sales Executive will be responsible for maintaining high levels of customer satisfaction, ensuring that store displays are in accordance to guidelines and that inventory is well-replenished at all times.

Primary Responsibilities

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Handle daily customer queries & feedbacks with prompt and fitting solutions
• Review and handle returns and exchanges in compliance with company policy
• Contribute creative ideas to build / develop strong regular clientele

Operations

• Support daily business operations of the retail store. (eg: cashiering function, house-keeping)
• Ensure store presentation is consistent with brand image
• Assist in sales plans execution & participation in conjunction of marketing events & promotions
• Inventory replenishment
• Assist in visual merchandising whenever new stocks arrive, to provide optimal shopping experience for the brand
• Work closely with the Store Manager & Assistant Store Manager to achieve KPI(s) and for any other store related matters
• Operates POS cash register & handles various payment mode with accuracy
• Communicates feedback gathered through in-store activities to supervisors

Other duties

• Perform any other ad hoc duties that may be assigned from time to time (eg: Stocktake exercises)

• Passionate about the beauty retail industry & customer interaction
• Minimum Diploma holder & 20 years old & above
• Experience in working within the retail environment (Beauty retail is a plus)
• Must be a positive team player who desires to contribute
• Self motivated, open-minded, proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving and planning skills
• Able to work shifts / weekends & public holidays (Total 44 hours per week)
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

• Medical & Dental benefits
• Meal Allowance
• Performance Bonus
• Staff discounts

Company Description

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description

An exciting journey awaits as we open our flagship store in Singapore!

We seek a dedicated & passionate Part Time Retail Sales Executive, a character that is responsible, diligent and self-motivated. The Retail Sales Executive will be responsible for maintaining high levels of customer satisfaction, ensuring that store displays are in accordance to guidelines and that inventory is well-replenished at all times.

Primary Responsibilities

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Handle daily customer queries & feedbacks with prompt and fitting solutions
• Review and handle returns and exchanges in compliance with company policy

Operations

• Support daily business operations of the retail store. (eg: cashiering function, house-keeping)
• Ensure store presentation is consistent with brand image
• Assist in sales plans execution & participation in conjunction of marketing events & promotions
• Inventory replenishment
• Assist in visual merchandising whenever new stocks arrive, to provide optimal shopping experience for the brand
• Operates POS cash register & handles various payment mode with accuracy
• Communicates feedback gathered through in-store activities to supervisors

Other duties

• Perform any other ad hoc duties that may be assigned from time to time (eg: Stocktake exercises)

• Passionate about the beauty retail industry & customer interaction
• Minimum GCE O Level & 20 years old & above
• Experience in working within the retail environment (Beauty retail is a plus, no experience is welcome to apply)
• Must be a positive team player who desires to contribute
• Self motivated, open-minded, proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving and planning skills
• Able to work shifts / weekends & public holidays
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

• Staff discounts
• Salary $12 - $15 / hr

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Brand Marketing Manager (Singapore)

Fixed Term Contract

We are looking for a Brand Marketing Manager to work with our leading technology client as we support the growth of their product by working closely with their brand and creative team across APAC. You will be expected to work with their marketers across JAPAC to maintain brand standards, guide brand strategy, and elevate creative marketing.

Role:

• Review creative briefs, asset development, and creative ideas from agencies.
• Provide strategic guidance on brief writing and campaign development.
• Provide brand guidance on the application of design, logo, naming, etc.
• Project manage select projects from creative development to production, including managing timelines and schedules.
• Independently assess creative and deliver feedback, and determine what requires further support from our creative team.
• Facilitate creative reviews and the development process within the client's team.
• Exercise judgment on how to manage feedback from marketers and deal with objections/rejections.
• Guide marketers across the region on brand and campaign reviews.
• Adaptable and quick to understand how to navigate the organization and how to get things done efficiently.
• Build strong professional relationships with marketers.
• Support weekly updates on project progress and participate in relevant meetings.
• Manage language localization (Japanese, Korean, Bahasa Indonesia, Simplified and Traditional Mandarin) across creative and content assets 

You:

• BA / BS degree preferred
• 10+ years of experience in brand marketing and brand management (B2B experience preferred)
• Experience with brand marketing and client management on global and regional brands with hands-on experience leading and executing campaigns.
• Ability to influence change and negotiate cross-functionally and with external parties.
• Strong program management capabilities, coupled with excellent stakeholder management and partnership capacity.
• Flexibility and ability to work under ambiguity and uncertainty.
• Able to work in a fast-paced, deadline-driven, and techy work environment.
• High energy, highly organized and go-getter attitude coupled with a flexible mindset, teamwork and dedication to the project's success.   
• Exceptional verbal and written English communications and presentations skills and - ideally - fluent in another Asian language to support the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Company Description

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description

An exciting journey awaits as we open our flagship store in SG!

We seek a dedicated & conscientious Assistant Store Manager, a character that is responsible, diligent and self-motivated. The Assistant Store manager is responsible for assisting the Store Manager in overseeing the daily operations of the store. This includes ensuring high levels of customer satisfaction, managing staff, optimising sales and maintaining inventory levels. The Assistant Store Manager is also responsible for implementing company policies & procedures, achieving sales targets, and ensuring a positive work environment. When the need arises, the Assistant Store Manager should be able to step up and manage the team and the store in the absence of the Store Manager.

Primary Responsibilities

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Identify & handle customer enquiries & feedback promptly
• Recommend creative ideas to build / develop strong regular clientele

Community / VIP customers

• Fostering a deep sense of belonging in our Ksisters' community
• Manages offline community building with cross-functional teams

Operations

• Oversee daily store operations & assist in supervising a team of retail associates
• Ensure store presentation is consistent with brand image
• Ensure retail associates are well-groomed & presentable at all times during working hours
• Manage store inventory & promptly alert management of concerning stock levels

Sales

• Able to manage, drive & achieve KPI(s)
• Analyse monthly sales results to management for performance evaluation & suggest action plans
• Coordinate & execute sales plans, marketing events & promotion programs with the team

Leadership

• Train, motivate & support retail associates to uphold company values & standards
• Monitor, coach & assist management in onboarding of new staff

Other duties

• Perform yearly appraisals for team members
• Perform any other duties that may be assigned from time to time

• 3-5 years of experience in retail as a retail manager (Beauty retail is a plus!)
• Passionate about the retail industry & has strong leadership abilities
• Must be a good team player, self motivated, open-minded & proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving & planning skills
• Proficient computer skills (Knowledge of e-commerce is a plus)
• Able to work shifts / weekends & public holidays (Total 44 hours per week)
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

• Medical & Dental benefits
• Meal allowance
• Performance Bonus
• Staff discounts

About the job

In your role as an intern in the Sales and Supply Support team, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the store and Supply and Availability, Service Office matrix.

Your assignment

• You will assist in the stock inventory process to secure highest stock accuracy level.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Carry out qualitative and timely administration of parameters in the system to prevent unnecessary orders to manage healthy range frame.
• Check and follow up on order creation to achieve healthy stock structure and capacity.
• You will shadow the Sales and Supply support specialist to learn about our role in the Commercial team.

Your profile

• You can perform routine tasks.
• You have an eye for detail and analytical.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You are proficient in MS Office / Excel.
• You can commit to work on public holidays and weekends.

He/she reports to the Business Unit Manager and you will be required to create partnerships with existing and potential clients as well as identify new service offering opportunities to grow the business. Specifically you will be required to:

• Develop, monitor and achieve Key Performance Indicators (KPI’s) for the Business.
• Prepare winning proposals and engage in direct sales activities to achieve lasting client relationships.
• Prepare action plans to effectively achieve sales objectives and actively market the downstream businesses capabilities to potential clients
• Utilize sales skills, in addition to technical service knowledge, to sell multiple product lines and develop cross-selling opportunities across business lines as they present themselves in key areas such as:
  • Petroleum cargoes testing
  • Inspection services

NPDL’s Ship Management Team is responsible for ensuring the safe, reliable and compliant operation of our fleet of container, general cargo and other managed vessels operating primarily in the Asia Pacific region, including New Zealand and Australia. We strive to continuously improve our ship management activities, with an overarching goal of being a “best in class” ship manager. Working in a complex, ever-changing environment we work hard to stay ahead of the pack.

To help us achieve this, we are looking for a Deputy Fleet Manager who will play a crucial role in supporting the General Manager, Technical & Marine, by overseeing the efficient operation and maintenance of our marine fleet. You will be coordinating fleet activities, managing maintenance schedules, ensuring compliance with safety and regulatory standards, and leading the marine team. In addition, you will enhance fleet performance, optimize resources, and support the strategic objectives of the fleet management department.

Here’s what you’ll do:

Fleet Operations Management

• Manage daily marine fleet operations, including vessel scheduling, deployment, operational efficiency, and preventative maintenance plans to ensure vessel reliability.
• Monitor fleet performance metrics and implement improvements.
• Ensure compliance with regulatory requirements, including waste disposal, emissions reductions, hull biosecurity, and cyber security.
• Communicate planned downtime for surveys, maintenance, or crew changes, and notify management of risks related to vessel condition, crew competency, safety, and schedule delays.
• Assist in procurement tasks, including spare part purchasing, negotiating big-ticket items, docking, bunker contracts, and new build programs.
• Coordinate with port authorities, contractors, and service providers to ensure seamless operations.

Maintenance and Safety

• Oversee and ensure timely execution of routine and emergency vessel maintenance.
• Implement and enforce safety protocols and procedures in compliance with regulations.
• Conduct regular inspections and audits of vessels and equipment.
• Ensure full implementation of the Safety Management System (SMS) and monitor its performance, making necessary adjustments.
• Allocate resources for effective SMS functioning.
• Conduct internal audits and participate in SMS review meetings.
• Promote ownership of SMS and other systems among personnel.
• Act as a role model for safe working practices.
• Ensure measures are in place for effective emergency response.

Budget and Resource Management

• Assist in preparing and managing the fleet budget, forecasting expenses, and optimizing resource allocation.
• Monitor and control expenditures related to maintenance, repairs, and operational costs.
• Negotiate cost-effective contracts with suppliers and service providers.
• Assist with monthly budget performance reporting to executive management.
• Prepare budgets and Capex requests for major repair items such as dockings.

Team Leadership and Development

• Supervise and provide guidance to marine personnel, including engineers, crew members, and support staff.
• Facilitate training and development programs to enhance team skills and performance, including reviewing and approving training plans for shipboard personnel.
• Address personnel issues and foster a positive and productive work environment.
• Ensure the Ship Management Team is appropriately staffed with suitable personnel to meet the company’s and ISM Code requirements.
• Provide clear direction, motivation, recruitment, development opportunities, and coaching.
• Ensure systems are in place to have qualified and high-quality seagoing personnel available.
• Monitor and manage the conditions of employment for seagoing personnel, ensuring compliance with all relevant international regulations and norms.

Regulatory Compliance

• Ensure all fleet operations comply with relevant national and international maritime regulations.
• Stay informed of changes in maritime laws and standards, implementing necessary updates to procedures.

Strategic Planning

• Collaborate with the General Manager, Technical & Marine to develop and implement strategic plans for fleet expansion, modernization, and efficiency.
• Contribute to long-term objectives aimed at improving fleet performance and sustainability.

Reporting and Documentation

• Maintain comprehensive records of fleet operations, maintenance activities, and incidents.
• Prepare and present detailed reports on fleet performance, budget status, and compliance to the General Manager, Technical & Marine.

The Manager - Brand & Digital will develop and lead client relationships with brand and talent marketing solutions that enable direct clients and our client teams to drive direct hiring, enhance the quality of hire, ignite talent performance and maximize the value of the client’s employer brand. The key result areas for this position are; delighting internal and external customers leading to new revenue opportunities and delivery of Brand and Digital solutions to exceptional standards.

Duties and Responsibilities:

The Manager - Brand & Digital will develop and lead client relationships with brand and talent marketing solutions that enable direct clients and our client teams to drive direct hiring, enhance the quality of hire, ignite talent performance and maximize the value of the client’s employer brand. The key result areas for this position are; delighting internal and external customers leading to new revenue opportunities and delivery of Brand and Digital solutions to exceptional standards.

Duties and Responsibilities:

• Stakeholder engagement – trusted, consultative partner with colleagues, clients and suppliers.
• Budget management – manage income and expenditure to achieve objectives efficiently and effectively
• Creative & strategic thinking– generates new and unique ideas, driving innovation in solutions and ways of working.
• Line Management – leadership, development and performance evaluation of team member(s).
• Accountability & execution – delivers sustainable results and sets well defined objectives.
• Routinely scope, convert and own project delivery to the value of $150k+, across the Brand and Digital solution portfolio, with support from Director - Brand Strategy.
• Day to day, leads out on delivery of Brand and Digital solutions, delegating project tasks across Brand & Digital and Social Media Consultants. Takes ownerships for current project invoicing, accounting, and reporting, dovetailing into account reporting lead by Director/VP Brand Strategy.
• Accountable for high quality project outputs (budget, high quality work, and client satisfaction) for complex annual programs, research, brand strategy, creative and design, managed services, tactical campaigns.
• High visibility and reputation with internal stakeholders, typically Manager level and above in the areas of sales, solutions, business development, leading to ongoing Client Development opportunities.
• Write strategic creative briefs to director satisfaction, with support in sharpening the proposition with Brand Strategy/VP leader support.
• Invest in personal brand reputation; contribute to internal and external blogs, white papers and webinars.
• Contributes to RPO new business pursuits at all stages of the sales process; Ability to lead on Brand & Digital direct client new business pursuits.
• Gather Market and Talent intelligence to develop highly targeted talent marketing strategies.
• Measure and maximize ROI on all projects; ensure tracking of campaigns is properly set up and reported.
• Provide data to teams accurately and efficiently, with key insights overlaid for governance and continuous improvement purposes

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

ROLE SUMMARY:

The Senior Business Development Manager is responsible for revenue generation from new customers, within one or several business units. He/ She will be expected to source and close leads working with Exhibitor Marketing, to develop strategies to attract new customers, enter new markets and review new business revenue. The role will be expected to sell to a variety of customers, independent small and medium enterprise customers (most our customer base) up to large key account acquisitions. As part of the life time management of customers, at times the Senior / Business Development Manager will be expected to support the closing or retention of high value or strategic customers, in particular those whom the Senior / Business Development Manager first acquired.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to new customers (including some customers who have not exhibited for several years) across products and revenue streams within a business unit
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Development of brand and industry specific knowledge to enhance and improve new business sales performance
• Identification and development of business development strategies, working with Event Directors to target new market sectors and regions
• Development of market analysis and opportunity assessment for brand growth and new revenue growth opportunities
• Collaboration with Exhibitor Marketing teams to develop attraction campaigns which could drive business development opportunities
• Support on the on-site re-booking of new business customers, and begin the handover of customers onto the account management team
• Support (where necessary) in the retention of existing customers
• To account manage newly acquired customers through their first show cycle to ensure a positive experience and provide resolution advice where necessary, working with other business functions (e.g. Marketing, Brand or Event Operations)
• Liaise with the Event Director in relation to key high value new customers, and Sales Operations with regards to available spots on the floor plan
• Adoption of sales pipeline process and data quality maintenance through use of Salesforce (CRM system)
• Manage the capture and entry of Sales contract information
• Manage sales information and customer requirements (via Salesforce) to Sales Operations and Event teams
• Act as an informal mentor to Business Development Executives within the Sales team, to share industry knowledge and experience
• Support overdue payment collection for accounts under management
• Perform additional responsibilities as assigned

ILLUSTRATIVE ROLE METRICS:

• Business Development revenue targets
  • New business revenue growth (new customers)
  • New business revenue growth (lost customers)
  • Brand (Event/product) new business revenue performance against target
  • Life time customer value
• Individual performance metrics
  • Number of open opportunities
  • New business sales conversion % (win rate)
  • Deal size (average sales value for closed – won deals)
  • Sales cycle time (average time it takes a team to close a customer)
  • % of sales target attained
• Individual sales activity metrics
  • Number of new calls and meetings (by sector / account size)
  • Number of new opportunities (pipeline)
  • Number of new leads generated into pipeline
  • Number of new f2f customer meetings
• Sales process and technology adoption metrics
  • Key Salesforce system adoption metrics
  • Sales Excellence pipeline process adoption