• The Sales Executive will manage his/her Sales Channel and reports directly to the CEO
• Develop effective sales strategy to grow existing accounts as well as identifying new channel opportunities to drive incremental sales
• To work closely with customers and build long term relationship
• To handle customers’ feedbacks professionally
• To work closely with the sales team in achieving the sales objective for the month, quarter and year.

Job Requirements

1) Have at least 3 years experiences in Singapore

2) Manage various fruit stalls in Singapore and its employees

3) Must be knowledgeable about durians and fruits from various countries and states

4) Have knowledge about the pricing and quality of durians and fruits

5) Need to train staff assistant

6) Be able to identify sales trends

7) Able to work on split shift, night shift, weekday evenings, weekends and public holidays during peak seasons.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilites:

- Generate new leads and prospects for semiconductor products within assigned regions.

- Develop and manage relationships with new and existing clients, understanding their business needs and recommending appropriate semiconductor solutions.

- Achieve sales targets by actively pursuing business opportunities in the semiconductor industry.

- Identify market trends, customer requirements, and competitor activities to position the company's products effectively.

- Build and maintain strong relationships with key stakeholders at customer organizations.

- Act as the primary point of contact for clients, providing support throughout the sales cycle.

- Provide product presentations, demonstrations, and technical information to customers.

Requirement:

- Prior sales experience is a plus, though candidates with no prior experience in sales or the semiconductor industry are encouraged to apply as training will be provided.

About the Job

As FDM continues to rapidly expand its business operations in Asia Pacific; we are seeking individuals who can demonstrate the potential to build a successful career in Sales.

You will play an integral role within the Sales Team, generating new business through research, calls and meetings with clients and prospects. Our Sales Development Program will prepare you for your eventual role as a Sales Executive where you will represent the client facing side of FDM. The primary objective of this role is to find, grow, develop, and generate sales from new and existing clients and place IT consultants in long-term contracts. You will be a key contact for Senior Management across all deliverables, understanding requirements and providing business solutions. You will be based in Singapore, reporting directly to the Singapore Sales Manager.

As part of their training, the junior sales executive will initially start off in the Recruitment team and progress to become a member of the Sales team, creating and developing relationships with our high-profile clients.

While on the Sales Development Program you will develop:

• A deep understanding of FDM's business, services, and customer landscape
• Ability to assess emerging level talent and build relationships with applicants to FDM's Careers Programs
• Sourcing, Prospecting and Pipeline development skills
• Research and Presentation skills through engaging global projects designed to expose you to FDM's wider business

As you progress to a full-time sales role, responsibilities may include:

• Qualifying and generating leads
• Initial outreach to new and existing clients within your territory (cold calls, emails, events)
• Booking and running meetings with potential and existing clients
• Growing and developing a network of client managers who trust you to deliver
• Supporting clients in delivering on projects/initiatives by identifying resource solutions through FDM's Skills Lab
• Achieving budgeted sales and production objectives established by Sales Management
• Ensuring quality customer service through a pro-active approach to finding and creating solutions

Essential Criteria

• Excellent interpersonal and communication skills
• Self-motivated and able to work under pressure
• Strong organisational skills and meticulous attention to detail
• Commercially aware and target-oriented individuals
• Drive to deliver results beyond expectations
• Committed and ambitious individuals with a thirst to learn and develop
• Technically proficient in the use of Microsoft Office (Word, Excel and PowerPoint)
• Eligible to work in Singapore

Responsibilities

1. Customer CommunicationInteract with customers via phone, text messages, and email.
   Place online orders on behalf of customers, ensuring accuracy and efficiency.
   
2. Sales and PromotionConduct cold calls to potential corporate customers to promote the Company’s brands.
   Upsell and provide product recommendations from the Company’s extensive range of offerings.
   Promote current promotions and new merchandise to customers.
   
3. Quotation and Order ManagementRespond promptly to customer inquiries with quotations and invoices.
   Follow up with customers to ensure their needs are addressed.
   Process orders, prepare correspondence, and ensure customer satisfaction through timely order fulfillment.
   
4. Customer Feedback and Relationship ManagementAddress and resolve customer feedback and complaints to maintain high satisfaction levels.
   Build and nurture strong relationships with regular customers through marketing promotions and direct mail campaigns.
   
5. Interdepartmental CoordinationCommunicate customer orders and special requests to relevant departments.
   Ensure seamless coordination to provide a positive and consistent purchasing experience for customers.
   

Our Retail business (Ladies shoes/ handbags)- Sam Edelman is expanding the footprints to Southeast Asia and would like to invite high caliber candidates to join the Retail team of our stores in Singapore, please apply directly if you are interested in the position.

We offer competitive remuneration and our store is located at central location of Singapore.

We welcome candidates who are experienced in fashion apparel & accessories, experiences in footwear is highly preferred.

Candidates from other categories in Retail or fresh graduates are also welcome. The key is you are passionate about fashion and would love to join a brand with growing potential. Candidates with stronger experiences will be considered to be Senior Sales Associate.

Immediately available candidate is highly preferred.

*All personal data collected will be used for recruitment purpose only.

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

SG/PR/LTVP Sales Associate

Employer Company: Real Estate Contractor

Gender: Male or female

Basic salary: $2000-$2500 or more (see experience to negotiate)

Working hours: Monday-Friday 9:00PM-6:00PM Saturday 9:00PM-1:00PM

Remark:

1. The employer is a real estate contractor

2. Job content: Mainly construction & real estate business nature of the paperwork and contact docking customers more, do data entry, will be responsible for part of the sales work, if you do a good job the boss will raise the salary, you need to look good

3. Special requirements: can use the computer to write letters and send emails, stable workmanship, proficient in the use of computers and office software, simple chinese and English communicate basically, (sales experience has a plus)

five-and-a-half days, two days off every other week

5. Annual sick leave is the same as MOM

6. Accommodation location: in new

7. Interview method: offline

ADDRESS: YISHUN STATION (RED LINE NS13 YISHUN)

Note: The boss does not accept video interviews

Jie Shun Jia | EA License No.: 24C2410 | EA Registration No.: R24124440 (FENG YINGJIE)

Technical Sales for Precision Engineering

1 to 2 years sales experience in Engineering Products

Engineering Products examples: Bearings, Linear Guides, Actuators, Linear Motors, Gantries etc

Industries: Semiconductor, Biotech, Renewable energy

Use of Microsoft Office and ERP, CRM will be good

Willing to travel if required

Positive attitude, ability to interact with both internal and external parties

Ability to learn quickly, and problem solve if required

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're seeking an energetic and results-oriented Sales Executive (PHV) to join us in driving expansion and accelerating growth in this crucial segment!

Your Role on Our Journey

As a Sales Executive, you will play a critical role in driving new sales within the PHV leasing space. Your main mission? To actively prospect and engage with potential customers, build strong relationships, understand their specific needs, and craft customized solutions that elevate their mobility experience. From lead generation to closing deals and ensuring a seamless handover, you will be a key player in driving revenue and building a strong PHV customer base.

Your Day-to-Day Adventures

• Research and identify new prospects and sales opportunities within the PHV leasing market.
• Proactively generate leads using creative outreach methods, direct outdoor channels, and strategic follow-ups, including setting appointments.
• Connect with potential and existing customers through phone calls, emails, and face-to-face meetings to present our tailored offerings.
• Drive the entire sales process from initial contact and needs assessment through to negotiation and closing deals, ensuring a smooth transition to after-sales service.
• Understand and respond to customer needs with relevant, value-driven solutions.
• Build long-lasting and trusting relationships with customers, enhancing loyalty and satisfaction.
• Consistently achieve and surpass daily, weekly, and monthly sales targets.
• Collaborate with internal teams to deliver effective service and drive overall customer satisfaction.
• Participate actively in sales meetings and contribute insights, while staying informed on the competitive landscape and industry trends through regular market research.

What Makes You a Perfect Fit

• At least 2 years of experience in a sales role, preferably in a fast-paced and customer-focused environment
• Self-motivated with a creative mindset and a drive to think outside the box.
• Passionate about sales with a proven ability to achieve and exceed targets.
• A collaborative team player who thrives in dynamic, cross-functional environments.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Key Responsibilities:

• Develop and execute channel sales strategies to drive revenue growth and achieve sales targets
• Build and maintain strong relationships with channel partners, including Value-Added Resellers (VARs), Managed Service Providers (MSPs), and System Integrators (SIs)
• Identify new channel partners and opportunities, and manage the recruitment process
• Provide training, guidance, and support to channel partners to ensure their success in selling our products and services
• Collaborate with internal teams, including marketing, technical support, and product management, to develop and deliver effective channel programs and initiatives
• Manage and motivate a team of channel sales professionals, including setting sales targets, providing coaching and feedback, and onducting performance reviews
• Monitor and report on channel sales performance, and make data-driven decisions to improve performance and drive revenue growt

Qualifications:

• Proven track record of success in cyber security channel sales, with at least 3 years of experience
• Strong technical knowledge of cyber security products and services
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with partners and internal stakeholders
• Strong leadership and management skills, with the ability to motivate and develop a team
• Strong analytical and problem-solving skills, with the ability to analyze sales data and make data-driven decisions
• Ability to work independently, prioritize tasks, and meet deadlines

Sales Executive Responsibilities:

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Sales Executive Requirements:

• High school diploma/GED.
• 1+ years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.

Key Responsibilites:

• Perform full sales coordination process such as : customer service support, sales order entry, invoicing management, procurment of goods and making sure that deliveries have been made.
• Attend to call enquires, create new customer account, following up quotation with present and new customers
• Provide general sales support when ever required including preparing proposals & quotation & contract
• Process orders & maintain of company websites
• Update company online presence with latest promotional offering
• Attend to walk-in customer when ever necessary
• Assist in cold calls, email introduction company profile to new customer
• Follow up with Mainland China supplier for import/export documents
• To perform any other ad hoc duties as assigned by management

Requirements:

• Possess minimum 'N" or 'O' or Higher Education
• Able communicate effectively in english, both spoken and written
• Sales driven and results oriented
• Able to work independently, posses good multi-tasking skill
• Adapt to fast pace enviornment
• Bilingual will be added advantage

Other Information:

• Working hours: 8am - 5.45pm, Monday - Friday
• Performance based commission available

Job Description & Requirements

Handle customer enquirers and requries

Provide consultation

Ensuring that workstations are kept clean and orderly

Answering phone calls/ social media/ Stock take

Lash/ Eyebrow Embroidery Artist

Perform eyelash extension service on customers

Perform various eyebrow embroidery services on customers

Provide excellent customer service

Analyze and recommend eyebrow/ lash services most suitable for the customer

Build and establish good relationship with the customer

Maintain salon hygiene and cleanliness

Able to work with long hours, weekend and public holiday

ONE OF SINGAPORE’S TOP SME 1000 COMPANIES, MORE THAN 3O YEARS IN THE MARKET & LEADER IN OIL & GAS/ MARINE/ INDUSTRIAL SAFETY PRODUCTS IN JURONG IS LOOKING FOR SALES ENGINEER TO JOIN OUR TEAM.

• PROVIDE SALES ACTION PLANS
• ABLE TO CONTRIBUTE TOWARDS ACHIEVING SALES TARGET
• TO ACTIVELY BE INVOLVED IN DEVELOPING RELATIONSHIPS WITH NEW AND EXISTING CUSTOMERS TO MEET COMPANY'S GOALS AND MISSIONS
• CONDUCT REGULAR CUSTOMER VISITS, ATTEND E-MAIL/FAX/PHONE ENQUIRIES AND QUOTATIONS
• SALES EXPERIENCE IS PREFERRED
• TEAM PLAYER, FRIENDLY, CHEERFUL DISPOSITION AND CUSTOMER ORIENTATED
• ABLE TO WORK INDEPENDENTLY AND SELF-MOTIVATED
• AGGRESSIVE WITH GOOD ORGANIZATION SKILLS AND INTERPERSONAL SKILLS
• MUST POSSESS OWN CAR
• ATTRACTIVE COMMISSION PACKAGE
• CAR ALLOWANCE PROVIDED
• TRAINING WILL BE PROVIDED
• MARINE SECTORS EXPERIENCE IS PREFERRED

BONUS: ATTRACTIVE COMMISSION PACKAGE

• Knowledge in CNC machining will be added advantage.
• Good Communication & interpersonal skills.
• Develop new business clients, maintaining existing customer relationships and execute sales strategies.
• Respond to enquiries, follow up, provide technical solution to clients on co's products & services.
• Review customers enquiries & quotation.
• Achieve corporate sale targets.

• Knowledge in CNC machining will be added advantage.
• Good Communication & interpersonal skills.
• Develop new business clients, maintaining existing customer relationships and execute sales strategies.
• Respond to enquiries, follow up, provide technical solution to clients on co's products & services.
• Review customers enquiries & quotation.
• Achieve corporate sale targets.

Responsibilities include:

-Assist in daily operations

-Ensure that the restaurant and kitchen is properly maintained and clean

-Oversee food preperations, presentation and storage to ensure food health and safety compliance.

-Regular checks with customers to gather feedbacks

-resolving of conflicts in a professional way

Qualities we seek are:

Positive attitude and commitment to excellence

Respective skills in functions to be performed

Excellent interpersonal and communications skills

Team work

Willing to learn and able to work under pressure

Experience in F&B Operations

Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Required to work night shift and split shift, and accept work on weekend and public holidays

* Must be able to work extra hours if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Descriptions:

• Sales support & operation work, manage all documentation and follow up with customers.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Training will be provided.

Requirements:

• Entry level candidates are welcome to apply
• Good team player.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

A Sales Support professional plays a vital role in assisting the sales team and ensuring smooth operations within the sales department. Their job scope generally includes administrative, technical, and customer-focused tasks to help the sales team achieve its targets and improve overall efficiency.

Below are the primary responsibilities of a Sales Support role:

1) Adminstrative support

2) Customer service & communication

3) Sales Order Management

4) Data Entry & Reporting

5) Sales process assistance

6) CRM and Database Management

7) Coordination with other department for example HQ

8) Following up and lead tracking

Key Skills and Competencies for Sales Support:

Organizational Skills: Ability to manage multiple tasks and prioritize them effectively.

Communication Skills: Clear and professional communication with both customers and internal teams.

Detail-Oriented: Accuracy in data entry, order processing, and sales documentation.

Problem-Solving: Ability to resolve customer issues efficiently and ensure satisfaction.

Customer Service Orientation: Focus on providing exceptional service to clients and assisting the sales team.

Technical Proficiency: Familiarity with CRM systems, order management software, and office productivity tools.

Team Collaboration: Ability to work with various departments to ensure a seamless sales process.

What we are looking for :

• Strong interpersonal skills with a genuine desire to help customers.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Reliable and driven to achieve success independently and as part of a team.
• Required languages: English. Mandarin will be advantageous to liaise with Chinese-speaking stakeholders.

Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis

You will:

• Provide sales reps with 100% administrative support to ensure they achieve monthly team targets
• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to delight customers.

We’re looking for someone with:

• Proven customer support experience or good ability to learn.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Ability to start and get things done
• A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.
• Focus on delighting customers. Be maniac about customer experience. Does the CEO pay the bill? People Ops (HR)? No! The customers pay the bill. An excellent way to achieve this is to understand the problems our customers are facing intimately, treat them the way we would like to be treated, and make products we will actually use ourselves.
• Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness. Good standards are contagious. (Unfortunately, bad standards are too).
• Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange controversial ideas while caring deeply about each other. This kind of tough love helps us grow.
• Be extremely reliable. Always do what you say you will do. This is the best way to build up trust quickly. Be on time and present. Don’t give bullshit excuses. Don’t make the same mistake twice.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Grit. Demonstrates tenacity and willingness to go the distance to get something done.
• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
• Communication. Speaks and writes clearly and articulately.

What’s in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training, mentorship, buddies, in-house programs to help you grow.
• Other benefits include competitive compensation package and birthday leave.

You should include these in your application:

• CV or LinkedIn profile
• Tell us about a time you had to work on a highly challenging task. How did you overcome it?
• What motivates you?
• What's your favourite food and where do you get it? Why?
• A good way to start is to read about what it is like working at Grain: https://grain.notion.site/Working-at-Grain-96bff3b..