Head, Digital & Growth Marketing

Position title: Head, Digital & Growth Marketing

Reports to: Director Growth and Partnerships

As an experienced manager you will lead an exciting newly formed team, combining the highest levels of supporter care, building meaning and sophisticated journeys for our supporters to join and stay motivated in helping to restore nature to its glorious best and to save our planet.

In this role, your flair and ambition will be the driving force in bringing together traditional customer and supporter retention, alongside building and growing an integrated digital approach in communications.

You will play a key role in the marketing, communications and fundraising leadership team, ensuring the WWF-Singapore conservation & organisational strategies are implemented across all our supporter communications. Seeking to always optimize our support and income across multiple channels.

You will be a highly effective marketing & fundraising manager with a proven track record of developing people and programmes. Capable in mobilising, inspiring and developing a high level of personal performance, across a multiple of disciplines to drive successful income generation campaigns.

As Head of a large Department your main duties will be:

1. Increase and diversify revenue streams by involving volunteers and non-financial supporters
   
   : Rather than continuously pursuing new leads, we can convert existing contacts into financial supporters, reducing our cost per lead and avoiding market saturation. This also allows us to focus on nurturing those who have already shown interest in WWF, resulting in higher conversion rate. We have already adopted this approach with the Telemarketing team, with 80% of their focus shifted from generating new leads to reactivating lapsed donors.
2. Provide a meaningful 360-degree experience and identify cross-selling opportunities: With the right systems we can categorize our supporters and volunteers into different groups based on their level of engagement, and tailor our engagement tactics accordingly. This will help us increase loyalty and optimize our strategies, such as creating personalized activation and call-to-action plans for each group within the Kosong Plan journey, which will lead to cross-selling and up-selling revenue opportunities.
3. Adopt a unified digital marketing and social media strategy to enhance the efficiency of our channels and boost ROI: By consolidating our social media and digital marketing strategies, this team can fix some frictions and breakthroughs and create tailored campaigns, strengthen our brand identity, and analyze data to improve performance. This will not only foster trust and loyalty among supporters, donors, and volunteers, but also optimize and save resources and prevent duplicative efforts, contributing to better use of WWF-Singapore’s funds. For example when launching a new campaign, we can repurpose efforts and target a wider audience (volunteers, non-financial supporters) and have a greater impact with the same resources.
4. Establish the Database, Operations and Transformation team which could be hived-off as a standalone unit in due course: To provide additional support to the entire organization. This will enable this team to focus more on generating income and retaining supporters and donors, while the Database, Operations and Transformation team can focus on enhancing data management, streamlining operations, and developing systems that will benefit all departments, such as Partnerships, Finance and Project & Ops. Our goal is to improve the efficiency and effectiveness of our operations, ultimately driving greater impact for our cause.
5. Optimize and standardize all reporting needs linked to fundraising according to the set objectives and needs of individual units in the organization, e.g. Finance, Communications, multiple Fundraising Units, Donor Care. Ensure timely delivery of reports.
   1. Develop and implement a comprehensive & cross-functional donor acquisition, retention, care, and growth strategy.
   2. Work with the team to build program strategies to deliver on ROI, gross and net income targets, financial KPI’s and donor care.
   3. Uses donor insights to drive strategic planning, including the development of annuity streams, repeat giving and increased frequency of giving.
   4. Maintain a rolling strategy that ensures short, medium and long term goals are met and articulate, promote and demonstrate plans across broader teams.
6. As a senior member of the Marketing, Communications and Fundraising unit provide strategic input to the overall fundraising strategy in line with the Conservation & Organisational strategies.
   1. Contribute to a rolling communications calendar, identifying all internal and external communications and activities and appeals
7. Optimize and ensure smooth flow of processes like: charging, donor engagement journey (welcome calls, email communications, events and gatherings, welcome packs, etc.)
   1. Work with the fundraising team to ensure the donor engagement is in line with the planned donor journey.
   2. Analyse data to help guide decision-making for improved customer service, retention, etc.
   3. Provide insights from a retention perspective to the acquisition teams, to help improve the quality of new supporters.
   4. Working across the retention, digital and acquisition teams team to deliver the donor retention & development program optimizing income and retention
8. Oversee compliance to and ensure best practice on PCI, PDPA
   1. Monitor activities and processes for potential risk with all relevant policies and procedures including compliance with donations policy, finance and banking policies; ensure fundraising activities comply with the relevant fundraising legislation and licenses.
   2. Driving innovation and improving fundraising processes, policies, reporting and evaluation.
9. Growing and diversifying fundraising streams across regular and single giving, community and peer to peer giving, and digital giving.
10. Deliver a Mid Value donor programme, aligning with Philanthropy and Corporate engagement teams, building a pipeline of high value supporters with a donor centric philosophy.
11. Inspire and empower the team, ensuring key accountability and responsibility to deliver the annual business plan.
12. Manage customer service/donor retention to ensure we are meeting target SLAs, meeting retention and donor satisfaction objectives.

Working with colleagues in the fundraising & communications team to ensure best practice fundraising and communications are in place and ensure these are tailored to the markets. Ensure any developments in the market are researched and monitored, with the communications team taking advantage where appropriate.

C. Scope of work:

• Telemarketing
• Upgrades
• Membership Care (various campaigns)
• Donor Acquisition
• Donor retention & loyalty
• Donor and P2P events planning and execution
• Digital performance marketing
• Digital fundraising
• Emergency fundraising
• Direct Marketing fundraising
• Mid Value Programme
• Email marketing strategy for FR purposes
• Lead generation (online and offline)
• Lead generation (online and offline)
• Graphic design and copywriting
• Collaborations SME
• Peer-To-Peer
• Reporting and analytics
• Volunteer recruitment and retention
• Volunteers communications strategy
• Supporters recruitment and retention
• Supporters communications strategy
• Overall events planning and execution
• Digital campaigns planning and execution for non FR purposes
• Social media strategy
• Social media content creation for non FR purposes
• Social Media Community management
• Online and offline content creation
• Email marketing strategy for non FR purposes
• Website creation & management (in partnership with brand & communications team)

Required Qualifications

• Bachelor's Degree, Post Graduate/Professional qualifications, Business Studies, Digital Marketing or equivalent experience
• Ability to demonstrate practical application of digital marketing expertise to raise funds and retain our supporters
• At least 8-10 year(s) of working experience in the related field, ideally with charities with individual fundraising of over $2million
• Good command over English, with a flair for content and loyalty strategy
• Able to manage multiple tasks and deliver on tight time-frames
• Excellent project management skills
• Strong attention to details and good interpersonal and vendor management skills
• Experience in fundraising or charity projects is essential

Job Description:

• Serve as the after-sales on-site service engineer of marine environmental protection equipment and other supporting products, responsible for the boarding overhaul, maintenance, training and other work of EGC system, SCR system, FGSS system and other equipment;
• Be responsible for on-site management of after-sales service, including repair, maintenance, training, spare parts management, user communication, opinion collection, service report writing, etc., and be responsible for the quality of on-site after-sales service.

Requirements

• Proficiency in reading and writing Chinese is essential for communicating with China client
• Diploma and above, major in marine, mechanical, electrical and other related fields;
• Good working knowledge with the use, maintenance and overhaul requirements of marine environmental protection products, such as EGC system, SCR system, FGSS, etc;
• At least 2 years of after-sales service experience of marine equipment;
• Work actively, have a strong sense of responsibility, have strong communication and coordination skills, have good written expression skills and oral expression skills.

The Events and Sales Executive is responsible and accountable for management of venue hire, working with the Events Manager to develop the venue hire offer in order to meet the needs of our diverse audience. A creative individual with a passion for event management and sales, the Event and Sales Executive will have responsibility for implementing the venue hire strategy, setting, achieving and exceeding financial targets, developing and implementing marketing strategies, which promote the venue hire, developing key relationships and ensuring events, are managed effectively by the Operations team.

ROLE RESPONSIBILITIES

· To create an attractive venue hire experience in line with the Zouk brand

· To improve on our current Corporate Deck to make it more attractive

· Plan and implement a sales strategy for venue hire, working to hit targets

· Manage the sales and booking of events including dealing with enquiries, following up with potential clients, meeting clients and cold- calling

· Manage the events booking confirmation contracts and function orders

· Work closely with finance with regards to invoicing

· Ensure venue hire events are delivered by the Operations team by ensuring detailed

Function Orders are prepared

· Maintain effective communication and working relationships with colleagues in order to ensure a joined-up approach to the venue hire activity

· Nurture and build relationships with current and potential corporate/private clients

· Actively pursue own personal development and is self-motivated to achieve targets

ROLE REQUIREMENTS

· Diploma in business, hospitality, marketing related fields

· Minimum 1 to 2 years of relevant experience

· Service oriented mindset balanced with strong financial competency

· Excellent communicator with exceptional persuasive and negotiation ability

· Ability to manage multiple projects independently

Here at GINLEE Studio, we're all about Making Fashion That Matters.

In a world where garments are churned out rapidly, our meticulous process is deemed as luxury in today’s pace of fast fashion. We take immense pride in designing thoughtful and flattering pieces that stay timeless through different seasons of life. To us, good design is both aesthetically-pleasing and functional, and we strive to achieve the perfect balance of both.

We are looking for Assistant Marketing Manager to join our expanding team.

As a Assistant Marketing Manager, we will rely on you for:

• Develop brand communication plans
• Drive brand experience to build customer awareness
• Analyse new market trends and business opportunities
• Profile new target customers
• Define marketing performance in alignment to marketing objectives
• Manage creative concept or marketing and ecomm campaigns
• Manage public relations activites
• Research and interpret market trends and development
• Analyse performances of marketing campaigns
• Other ad hoc duties

We are looking for someone who is/has:

• Preferred degree in marketing, business management or related
• Minimum 4-6 years of years of experience in a similar role.
• A self-starter with passion for people and the fashion industry
• Up to date with different social media platforms.
• An analytical mind to gather insights and improve marketing activities
• Shoppers event management, planning and organising
• Confident persona to communicate with corporate business partners and media for collaboration in event marketing
• Familiar with various e-commerce platforms, digital and social media marketing

Job Description & Requirements
The role of a Sales Admin Clerk is responsible for rendering all the after-sales support services to the customers.

This includes administrative tasks such as preparation of quotations, contracts, mailers, samples and processing of orders.

Specific Responsibilities

1. Responsible for the day-to-day sales administrative task.

2. Prepare sales quotations / generate invoices / documentations.

3. Prepare sales contract / re-contract.

4. Prepare mailers/sales leads and samples for sales team.

5. Administrative task for opening of new customer account.

6. Maintain and replenish sales samples drawers.

7. Taking customers’ orders via phone or email, input into system, print, sort the invoices and issue of errand forms.

8. Support and assist sales team administrative duties as assigned.

9. Ensure that all customer information are updated regularly into our system (Microsoft Dynamics 365 Business Central).

10. Attend to office deliveries/mails as we do not have receptionist.

11. Assist to generate sales report, when required.

12. Any other area of responsibilities that the company deems necessary.

Competency Requirements

1. Competency in Microsoft Word, Excel and Outlook.

2. Well organized, attention to detail and accuracy.
3. Communication skills for coordination and customer service.

4. Existing/prior user of NAV/Microsoft Dynamics 365 Business Central will be an added advantage.

Career Development

1. Progression from Sales Admin Clerk to Sales Product Specialist (Indoor/Outdoor).

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

Job summary

1) Responsible for the sales objectives set by the company.

2) Work cohesively with the F&B sales team.

Area of responsibilities

1) This position is INDOOR sales. Sector – Food & Beverage (Cafes, Central Kitchen, Distributors, Restaurants, etc) and Hospitality (Hotels, etc).

2) Achieving the sales target set by the company.

3) Responsible for bringing in new customers.

4) Realising the maximum account potential of company’s customers. Example: Promote new products, upsell more items.

5) Administration tasks - Prepare sales contract or re-contract, open new account, generate sales report and sales quotations.

6) Prepare mailers and sales samples.

7) Work cohesively with respective Outdoor Product Executive to increase sales. This includes making appointment and preparing sales kit.

8) Liaise with Purchasing department for sourcing of items.

9) Assist in the preparation of the monthly report on sales performances to the Management for sales performance evaluation.

10) Any other area of responsibilities that the company deems necessary.

Competency requirements

1) GCE ‘O’ level.

2) Communication skills.

3) Outgoing personality.

4) Multi-tasking ability.

5) NAV/Microsoft Dynamics 365 Business Central sales module proficiency will be an added advantage.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead in the development and execution of communications projects, initiatives and global media partnerships in support of SMU's engaged city university strategic thrust.
• Enhancing SMU's brand and reputation regionally through the University's overseas centres, the role will provide support through strategic communications and media publicity planning, and work with partners on the execution of plans.
• Develop compelling content that clearly conveys the meaningful impact SMU makes through its education, research and global engagement, with focus on its three strategic priorities to realise SMU Vision 2025.
• Internal communications, the role will develop strategic plans, write and oversee the preparation of SMU President's communications to the University community.
• Oversee the creative conceptualising, planning and production of the University's annual report and corporate newsletter.
• Other duties include conducting research, developing, writing and editing a wide variety of materials including quotes, video scripts, speeches, talking points, background materials, narratives, opinion-editorial and thought leadership pieces.
• Principal Counsel on comms and media publicity matters to School of Accountancy and School of Social Sciences, and to Office of Partnerships and Engagement and its affiliate offices, Office of Overseas Centres and its affiliate offices, Office of Advancement, SMU Libraries and Dato' Kho Hui Meng Career Centre.

• A bachelor's degree in journalism, English, literature, communications, creative writing, or a similar discipline.
• A master's degree is preferable.
• Keen interest in current affairs, and geopolitical and socio-economic issues and is also intellectually curious.
• Positive attitude with the ability to pivot quickly to changes.
• A good understanding of public speaking, aware of language subtleties and always crafts speeches as well as messages with the audience in mind.
• Excellent research skills and ability to work independently.
• Strong strategic, analytical thinking skills, with demonstrated excellence in creating, articulating and presenting ideas.
• Exceptional writing, editing and oral communications skills ability to produce compelling content for internal and external audiences to achieve desired results.
• Strong organisational skills with ability to successfully manage multiple assignments simultaneously and at speed while collaborating with multiple teams across the university.
• Experience in integrated communications, including knowledge of earned, paid, owned and shared media.
• Creative, state-of-the-art communications knowledge who understands emerging technologies, communication best practices, and has a passion for exploring new methods of communicating.
• Social media proficiency, along with familiarity with web-based communication.
• Ability to remain resilient and work well under pressure as this role must deliver high-quality communications under tight deadlines, with excellent attention to detail.
• Demonstrated leadership as well as teamwork and collaboration in a professional setting.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Oversee all areas of market research, product marketing, marketing communications, advertising, customer relationship management, loyalty programme and public relations, and develop pricing strategies to induce the purchase of a product or service.

People

• Develop the organisation structure and set clear KPIs for a high-functioning and integrated Marketing Department.
• Plan and develop succession planning for Marketing Department.

Product, Pricing and Promotional Strategies

• Identify sales strategies and implement growth programmes to achieve the Group’s overall financial and branding goals.
• Research and define target segments of customers to successfully communicate and market a product or service.
• Drive marketing efforts and activities to improve brand positioning and sales revenue.
• Build strategic partnerships with key partners and negotiate advertising contracts to create value for the Group.
• Oversee the organising of programming/special events to reach prospective customers.
• Approve and lead marketing campaigns to generate interest for the Group’s Asia Pacific businesses.

Customer-Focus

• Monitor relationships with existing customers through CRM systems.
• Ensure the CRM system provides an effective sale funnel.
• Review and select CRM software that meets the company’s needs.
• Review and revamp the Zouk Group Loyalty Programme.
• Partner with IT on the development of Zouk Group Applications

Administration, Internal Communications, Processes and Reporting

• Plan, direct and coordinate marketing budgets in accordance with the Group’s strategic objectives.
• Monitor and report KPIs (marketing metrics, trends like conversion rates and web analytics) on a regular basis and formulate action plans to address gaps.
• Partner HR for internal communications.
• Review and improve marketing workstream processes to increase effectiveness and efficiencies.

Skills

• Strong department leader with skills in strategic planning, goal setting, process development, and budgeting.
• Strong leadership skills to lead the marketing team and create opportunities for professional development.
• Excellent communication and strategic thinking abilities with a problem-solving aptitude.
• Solid understanding of broad marketing concepts to align with business goals.
• Stakeholder management skills to work collaboratively with cross-functional teams and external partners.
• Strategic smarts, including the ability to identify new opportunities, drive clarity, create focus, and make tough decisions in complex and dynamic contexts.

Qualification and Experience Requirement

• Bachelor’s degree in marketing or business (MBA preferred).
• +10 years of well-rounded marketing or business development experience in positions of increasing responsibility – with a focus on marketing expansion.
• Three to five years of experience in a leadership role.
• Hands-on experience with CRM and SEO tools like Google Analytics, Google Adwords, HubSpot, WebTrends, SalesForce, etc.
• In-depth knowledge of big data analysis
• Regularly produce and present reports
• Excellent organizational and time management skills
• Good communication and interpersonal skills
• Excellent presentation skills

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
• Work closely with the manager to gain feedback and ensure client needs are met
• Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post-field)
• Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
• Provide client servicing on business questions and continue to build industry knowledge to gain expertise
• Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
• Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
• Conduct verbal presentations of the findings, either partial or full presentation to the client
• Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
• Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost efficiency
• Provide coaching & guidance to juniors in relevant project management topics
• Perform other related functions that may be assigned
• Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment

The Senior Director, Strategy, Business Planning and Operations of the AP Marketing group will be responsible for business and workforce planning, strategy development and execution, budget management, management and control of the strategic project portfolio, provision of business support to markets, including enhancing business processes to maximize internal and in-market performance.

This role is a key member of the AP Marketing leadership team, working closely with both hub and in market leads to facilitate planning, strategy and reporting activities.  This role is the key liaison between global Marketing & strategy function and the region, as well as a key member of the regional BPO network.  This role requires a strong commercial, financial and strategic mindset to ensure its successful delivery, and involves working closely with the various functional teams including Client Relationship Managers, Strategy, Product, Merchant Sales & Solutions and subject matter experts across the organization in the AP Region.

This role reports to the Chief Marketing Officer of Asia Pacific region.

Responsibilities

Business / Strategy

- Lead the AP Marketing group in business planning, strategy development, drive
effective leadership and operations through management of key business
processes

• Facilitate AP Marketing financial targets / goals, analyze portfolio performance and
  recommend changes to achieve goals as necessary
• Manage and drive key strategic projects, which typically require cross-functional collaboration
  from initiation to execution, ensuring alignment with organization, business
  and market priorities
• Enhance the effectiveness of the AP Marketing team by pursuing initiatives
  and process enhancements identified during annual planning sessions,
  performance audits, quarterly and monthly business reviews and issue-drive
  roadmaps
• Provide ad-hoc analysis and decision support as necessary
  
  Planning / Operational
   
• Elevate FBR / QBR outputs, data points and materials for AP Marketing team and
  provide ongoing monitoring and actions relating to QBRs / MYPs / Country
  Acceleration Plans. Ensure focus on important variances, trends and issues
• Oversee the Annual Operating Plan and annual OKR / goal setting process ensuring that market goals are aligned with AP Marketing strategy
• Develop an effective tracking mechanism that monitors progress towards the agreed targets and
  objectives
• Collaborate with cross-functional teams to enhance and generate regular AP
  Marketing dashboards, provide support in preparation of presentation materials
  for business review, management events and conferences
• Continue to review, enhance business process to drive greater efficiency and share best practices within AP Marketing markets
• Manage multi-year planning across AP Marketing
• Collaborate with Finance Business Partner to drive quarterly forecasting and
  annual operating plan

About Qoo10

Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!

What you will be doing?

• Acquire deals and engage existing retailers, wholesalers, traders, merchants and general stores all over Singapore to onboard Qoo10 platform.
• Provide consultation to merchants in operating an E-Store on Qoo10
• Build and maintain strong partnership with merchants interested in online marketing
• Closely liaising with the marketing team about promotional campaigns.
• Identify and grow opportunities within territory and collaborate within sales teams to ensure growth attainment
• Close engagement with Qoo10 sellers

Who are we looking for?

• Successful previous experience as a Sales representative or sales manager
• Ability to convince sellers to advertise on our platform to increase traffic and exposure to their online store/listing
• Driving sales to consistently meet or exceed targets
• Proven ability to drive the sales process from plan to close
• Possessing similar experience in Home Living products related industry will have added advantages
• Remuneration will commensurate with working experience and educational qualifications
• Deep understanding and experience in retail and wholesales
• Building strong rapport with retail, wholesale sellers and key accounts
• People who enjoys challenges

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

The Salesperson is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Develop the Citi franchise with specific client base
• Refine and implement a sales and marketing strategy aiming at substantially improving Citi's client footprint and maximizing associated revenue
• Work with management and colleagues to establish a clear marketing plan with defined priorities and market penetration and revenue objectives
• Ability to leverage existing contacts network, understand client needs, introduce the Citi offering, convince clients to adopt it and increase client satisfaction and Citi revenue
• On-boarding and prospecting key clients
• Assist other team members in strategic positioning as well as to close transactions with various internal stakeholders
• Improved footprint with the client base – which should translate into incremental sales credit and trading revenues for the various relevant trading desks
• Thorough product and clients knowledge with relevant products and client base
• Should be able to forge a trusted relationship with other salespeople in order to be able to leverage Citi's franchise and source relevant buying and selling opportunities for the clients the person is responsible for
• Broadened responsibilities either across client types or products in the region or even across other regions
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation.
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Prior Sales experience at a financial services organization
• Broad client relationships preferred
• Experience in a client facing role working with the buy-side community
• Self-Motivated, excellent interpersonal and communication skills
• Advanced problem solving skills
• Must have or be able to obtain licenses required, Series 3, 7, 55, 63

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Our client is a reputable automotive MNC with solid business operation across the globe. They are hiring a Finance Analyst/ Senior Finance Analyst to join their team.

Reporting directly to the Team Lead, your responsibilities will include:

• Develop and implement a Profit Management framework for a Value Chain business.
• Collaborate with regional profit teams and counterparts to define the scope and requirements of profit management.
• Establish a clear connection between sales performance indicators and function-specific profit. Systemize target setting, data collection, and review processes.
• Analyze and evaluate target proposals, identify gaps or opportunities, and recommend target positions.
• Collaborate with counterparts to address identified gaps/opportunities.
• Provide assistance in visualizing sales and profit at different levels as needed.

Requirements:

• Bachelors degree in Accounting/Finance or related discipline
• At least 2-5 years of experience
• Strong presentation and communication skills with the ability to communicate with all levels of stakeholders across functions

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Short listed candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

*LI-AF

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

We are looking for a passionate and committed candidate to:

• Conceive and develop efficient and intuitive marketing strategies.
• Execute e-commerce implementation plans and analyse e-commerce platform performance to propose enhancements.
• Execute marketing communication plans and content marketing initiatives across digital platforms.
• Maintain the organisation's social media platforms and digital marketing channels to align with branding strategies.
• Manage working-level relationships with vendors and creative agencies.
• Work with agencies to develop marketing campaign collaterals.
• Monitor the development of collaterals across digital marketing platforms.
• Monitor objectives throughout marketing implementation.
• Review the performance of marketing campaigns based on campaign targets to identify areas of improvement.
• Monitor the progress of campaigns using various metrics and submit/present performance reports.

Requirements and skills

• Diploma/Bachelor’s degree in marketing, business, or a related field.
• At least 2 years’ experience as a marketing executive or a similar role.
• Good understanding of modern marketing techniques and trends, creativity, and commercial awareness.
• Familiarity with social media and data analysis and statistics methods.
• Excellent communication and people skills.
• Strong organisational and time-management abilities.
• Creativity and commercial awareness.
• Ability to work well under pressure.

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

· Assisting in hiring and training beauticians as required.

· Arranging and managing the employee’s work schedules, considering seasonality for occasions and peak times.

· Maintaining records of staff members which includes their salaries and working schedules.

· Advertising and promoting services, offers, and discounts via social media.

· Monitoring stock and ordering beauty products as and when required.

· Tracking the payments received from clients.

· Offering discount bundles and running online competitions to attract new clients.

· Ensuring proper cleaning of beauty equipment and tools after use and following hygiene practices across all beauty stations.

· Maintaining records of all transactions and presenting it to the beauty or hair salon owners.

Requirements

· 5 yrs working experience in similar role.

· Proficient with all skin and hair treatments.

· Excellent knowledge of bookkeeping and accounting procedures.

· Ability to handle customers’ requests and complaints with elegance.

· Excellent oral and written communication skills.

· Strong organization and analytical skills.

· Exceptional customer service skills.

· Strong negotiation and sales skills.

· Proficiency in Microsoft Office.

· Customer-oriented individual and an outstanding problem-solver.

· Good numerical abilities.

· A keen eye on details.

· Good time management skills.

· Exceptional leadership skills

. Must be able to work night shift or split shift

. Must be able to work extra hours or weekend if needed

Order Management Specialist (12-months contract, Renewable)

The Role:

• Supporting role in the Customer Operations department.
• Managing customer order activity throughout order fulfilment cycle.
• This role will require working with team members in North America, Asia and Europe. The business analyst will have an affinity for working with different cultures and be flexible on working hours.
• Managing the data quality of electronic sales order transactions
• Ensure accurate data entry of customer master records and manual data entry of new sales orders and change orders. The specialist responds to internal department by researching order status for purchase orders and sales orders within the Order Management system.
• Competent in SAP S/4HANA Enterprise System to enter manual sales orders into SAP Order Management system.

Job Requirements:

• Expertise in execution of transactions in the Order Management module in SAP S/4HANAEnterprise System Flori Apps platform
• Understanding of Order Management, Pricing, Logistics and Trade Compliance processes
• Ability to quickly learn to accurately execute order entry processes from written standard operating procedure documentation.
• Excellent communication skill
• Proficient in using Microsoft Outlook, SharePoint, Teams, Excel, and Word

* Contract duration is expected to be from May 2024 to December 2024.

Job Description

You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.

Responsibilities

• Maintaining and updating supplier, sales, and customer records.
• Keeping track of the sales team's communication with customers.
• Liaising with other departments on administrative matters of mutual importance.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Accurately cost and draw out customer quotations.
• Developing and monitoring performance indicators for sales and staff members, and compiling reports.

Requirements

• A GCE “O” Level, Higher Nitec or Diploma in business administration, business management, or a related field preferred.
• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organizational, and time management skills.
• The ability to multitask and quickly switch your focus.
• Excellent written and verbal communication skills, as well as customer service skills
• Exceptional interpersonal skills and a proactive approach toward problem-solving

Responsibilities:

• Implement marketing plan consistent with the Event Strategy; aimed at improving market share and achieving objectives of strategic event goals.
• Develop and craft all activities of the marketing plan of the Event and achieve the objectives set for the activities.

Detailed job roles:

General

1. Day-to-day marketing administration.
2. Assist to manage and monitor third party agency/project teams, by proactively gather and provide input for regular reviews, to ensure deliverables are meeting set targets, timeline and budget.
3. Assist to manage and develop databases; to maximise its function to achieve business needs.
4. Stay up to date with the trend of technology in marketing, social media and other internal marketing channel and assets.
5. Business-to-business marketing; assist to develop, maintain and manage close relationships with managed partners, media, sponsors, exhibitors, buyers and key attendees.
6. Constantly upgrade his/her knowledge of core business, marketing technology, market intelligence, leadership and communication skills.

Marketing Strategy and Timeline

1. Develop and craft all activities of the marketing plan of the Event and achieve the objectives set for the activities.
2. Define advertising objectives, recommend choice of media and allocate resources to ensure advertising campaigns are effective, economical and appropriate for intended audience.
3. Plan, execute and own overall digital performance marketing strategy (including but not limited to website development, SEM, social media, SEO, eDM) and be responsible for all marketing KPIs performance.
4. Generate customer experience insights, strategy formulation, lead transformation management, roadmap and planning, analytics/insight generation – towards pre- and post-show.

Content Development and Maintenance

1. Create and execute marketing content, editorial and marketing plans for social media channels; including Above the Line (ATL) and Below the Line (BTL) promotion materials (website, eDM, advertisements, brochures, LinkedIn).
2. Manage the designate social media account for event promotion and ensure postings are done on a regular basis.
3. Ensure that information on such platforms is kept up to date.
4. Ensure event information are posted and kept up to date on other external promotional platforms.

Creatives

1. Work with third party creative agency to develop the event key visual, logo and branding and the subsequent KV adaptations required by the event.

Media-related

1. Partnerships – Identify suitable media channels to secure partnerships with paid/barter entitlements for event promotion.
2. Media Management – Work with third-party PR agency to execute the media plan and manage media before, during and after the event.

Requirements:

• Preferably with at least 1 year of relevant work experience in event marketing.
• Solid understanding of both online and offline channels.
• Preferably with good understanding of public relations scope of work, including media management.
• Able to perform high level strategic thinking to creative and detailed execution.
• Proven success in managing complex and multi-faceted marketing programs with the ability to drive projects through completion.
• Proven success in ATL & BTL development and execution.
• Demonstrated ability to work independently and autonomously.
• Superior oral and written communication skills.
• Strong in marketing data analytics.
• Worked in a fast-paced and highly cross-functional organisation.

Sapphire Windows Sales Executives are skilled in customer relations, have high EQ and are highly motivated individuals. They are tech-savvy, open to learning and believe in both working smart and working hard. In a team, they suss out market trends, tackle challenges and propose customised solutions to our customers. If you would like to be part of this team, read on!

Responsibilities

• Manage the sales cycle from cold calling and/or enquiries, through to presentations, quotations, closing and after-sales customer service.
• Gain market knowledge so as to identify new trends and sales opportunities.
• Achieve sales targets and KPIs set by the company.
• Weekly reporting in our in-house SAP software.
• Do reports and presentation slides using microsoft

Requirements

• Minimum GCE ‘O’ Level.
• Good command of English both spoken and written.
• Conversational Chinese is a bonus.
• At least 3 years of experience in sales.
• Possesses Class 3 driving license and own vehicle.
• Tenacious personality and able to work in sometimes rugged conditions at site.
• Believes in the more you do, the more you get.

Remuneration

Basic salary + commission + bonus

Company Overview

Sapphire Windows was established in 1989, and to date has completed more than 2500 projects in Singapore and around the region. Our high quality UPVC window and door systems are targeted at the most discerning customers.

We are in the manufacturing industry for the construction sector. Located in the Loyang Industrial Estate, we are in the midst of expanding from 15,000 sq ft to a 60,000 sq ft premise.

We strongly pride ourselves on delivering best in class windows and doors for homes and buildings. By combining technology with innovation, we have succeeded in engineering doors and windows that far exceed expectations of the customers and sometimes even the industry. By continuing doing what we do best, coupled with an open mind for ideas and innovation, we aim to make the years ahead of us the best years to come.

Why join us?

As we look towards the next stage of growth, we know that our most important asset are our people. Talented, driven and hardworking individuals with the ability to work closely in a team are valued highly, and these are the people spearheading our growth to reach new heights.

As we expand our teams throughout the company, we are seeking a new pool of dedicated people to grow with. If you are up for the challenge, apply now and we shall be in touch with you soon!

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Primary Function:

• One of Core Diagnostics’ (Core Dx) strategic imperatives is to promote our end-to-end solution and create differentiation in the mind of our customers.
• Digital Health Solutions (Informatics), instrumentation and automation are critical components of this total solution that enhance the operational performance of the labs and need to be marketed accordingly.
• The primary focus of this Marketing Manager is to develop strategies to create demand with our portfolio mentioned above to gain significant share in the Asia Pacific region.

Major Responsibilities:

• Drive initiatives that will facilitate faster adoption end-to-end solution with a focus on Digital Health Solutions (DHS)
• Demonstrate value of Abbott’s DHS to catalyze faster adoption in the market
• Build reference sites and proof points of the total solutions offering
• Manage all relevant marketing/ad-promo materials targeting both in-lab and outside-the-lab-stakeholders
• Monitor competition and develop appropriate responses
• Achieve Area plan revenue for DHS Solutions
• Improve DHS penetration in deals and in current customers
• Drive new marketing approaches/opportunities for customers and keep abreast of customers needs, competitors, technology, marketplace changes
• Any other responsibilities as assigned by manager

Requirements:

• Bachelor’s Degree in life sciences, engineering or related technical discipline. MBA is preferred
• Minimum 10 years of overall experience, with ideally 5 years of experience managing healthcare informatics/digital health solution products in sales/marketing
• Proficient in healthcare marketing
• Prior experience in diagnostics/lab environment preferred
• Strong team player
• Good communication and stakeholder management skills
• Able to travel for up to 40% of the time
• Strategic thinking skills and customer driven
• Results driven individual who challenges the status quo

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.