Company Description:
Our client is an edtech company founded in 2013 from the idea that through personalised education, we can transform students into the world’s leaders of tomorrow. Since then, they have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Their network includes 2,400 tutors and consultants worldwide who work with over 20,000 students. Their tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, UK and beyond.
Role Description:
This hybrid full-time position, based in Singapore, is ideal for a candidate who can build rapport easily, is customer-obsessed, and possesses a growth mindset. The role serves as the first point of contact for incoming leads and potential clients, ensuring a seamless customer experience across various Crimson programs. Key responsibilities include managing, contacting, and qualifying inbound warm/hot leads, providing resources to inform them about opportunities with Crimson, and collaborating with a high-performing team to deliver an exceptional experience to potential Crimson students
Responsibilities
● Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce
● Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
● Track Crimson events and plan accordingly to reach out to the event leads
● Schedule meetings for the leads to meet with Crimson’s Academic Advisors and Country Manager
● Planning and running local events to increase brand awareness for Crimson
● Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
● Continuously improving sales techniques, processes and enhancing industry knowledge
● Engaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when required
● Attending industry events as required
● Collating fortnightly sales reports in an accurate and concise manner for management
Requirements and Skills
● Proficient in Mandarin and English- Spoken/Written
● Experience in Customer Service, Customer Success
● Experience in university admissions (US & UK as priority) will be preferred but not required
● Excellent communication skills
● Excellent organisation skills
● Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
● Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platform
