• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Perform mini facials and hand demo, disseminate product samples, brochures, flyers etc. and assist customers in finding the suitable product they are looking for
• Engage with customers discovering their wants and needs and build productive trust relationships
• Achieve the monthly targets and “Go the extra mile” to drive sales
• Maintain a clean and organized outlet, ensuring products are well-stocked.
• Continuously seek to improve the product knowledge, and act as an expert for the customer
• Conduct brand/product training to peers when required
• Support overall day-to-day retail operations and housekeeping of the store.

Requirements:

• Three year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

Achieve growth and hit sales targets

by successfully managing the sales

team

Design and implement a strategic business plan that expands. company’s customer base and ensure it’s strong presence

Own recruiting, objectives setting,

coaching and performance

monitoring of sales representatives

Build and promote strong, long-

lasting customer relationships by

partnering with them and understanding their needs

Implementing new sales plans Present sales, revenue and expenses reports and realistic forecasts to the

management team

Identify emerging markets and market shifts while being fully aware of new products and competition status · Identifying opportunities and strategies to increase sales.

Perform any other duties assigned by the director.

• Deliver training and assessment in line with Company SOP and the Singapore Workforce Qualification (WSQ) standards
• Able to facilitate a minimum of two training session from the following areas:
• (1.) Retail/ Beauty: product advisory, product demonstrations, color theory application, service excellent and/or workplace communication
• (2.) AI/Marketing: Social media, search engine, XHS, or Generative AI etc
• Oversee student administration tasks, including tracking attendance, assessment and maintaining student profiles.
• Handle the student information system and related paperwork.
• Undertake miscellaneous tasks as required.

Position Requirements:

• Ideal applicants will have a minimum of 1year of experience in training related to marketing, AI or retail industry
• Candidates with an ACTA or ACLP Certification will be given preference.

Compensation and Advantages:

• A competitive compensation package that includes base salary, commissions, incentives, and bonuses.
• Opportunities for career advancement to management and director levels.
• A potential for earning a seven-figure annual salary.
• Commitment to personal development with extensive training in sales, leadership, and entrepreneurship.
• A dynamic, enjoyable, and stimulating work setting.
• Candidates available to start immediately will have an added advantage.

Job scope:

Event Management

• Plan, organize, and execute events, ensuring they align with the objectives and goals.

• Coordinate logistics, including vendors, suppliers, event staff, and on-site operations.

• Develop and manage event budgets, track expenses, and ensure cost-effectiveness.

• Manage event-day operations, troubleshoot any issues, and ensure a seamless experience.

• Collect and analyze post-event feedback for continuous improvement.

Copywriting

• Write engaging, persuasive copy for event promotions, marketing materials, websites, speeches, and social media.

• Develop content that aligns with the brand voice and resonates with target audiences.

• Collaborate with the team, internal stakeholders or vendor to ensure consistency in messaging across platforms.

• Edit and proofread content for clarity, accuracy, and brand alignment.

Business Operations

• Assist with business operations, including administrative tasks, mobility portal management, and inquiries from students and university partners.

• Collect and analyze data to generate reports on event performance, attendee engagement, and ROI.

• Monitor key performance metrics, identifying trends and recommending improvements.

• Collaborate with the finance and procurement team on invoicing and purchase order.

• Support the development of process documentation and operational policies to improve efficiency

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Collaborate with team members to achieve individual and shop sales target
• Develop customer relationships and provide excellent customer service
• Train new comers, motivate all sales staff
• Assist in daily operational duties such as cashiering transactions, inventory and ad hoc duties that may be assigned by the Store Manager

Requirements:

• One to two year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

Part Time: Retail Sales (S$10-$12/hr)

Responsibilities:

· Acquire product knowledge to be able to promote the products.

· Pricing, Weighing, packing and displaying of products.

· Provide customer service and answering questions.

· Perform housekeeping and ensure cleanliness of your workplace in accordance to safety procedures and standards of hygiene.

· Required to monitor and maintain freshness and quality of items.

Requirements:

· No experience is required, training provided.

· Willing to work in shift hours, Weekend and Public Holidays.

· Passion in Customer Service and feedback.

· Service-oriented and a good team player.

· Positive attitude and willing to work!

· Good in communication and interpersonal skills

****We regret that only shortlisted candidates will be notified.****

Job Descriptions

Achieve customer service satisfaction in Medical Aesthetic interacting with customer in a professional, friendly- helpful and positive way.

Join us for a rewarding career path that includes:

· 6 off days per month with every Sunday and Public Holiday off.

· Medical and Dental Benefits.

· Insurance Benefits

· Career advancement opportunities according to aptitude.

· Training and Development opportunity

· Grooming and Etiquette training

· Positive working environment.

Your contribution to the team includes:

· Achieve sales and other key business targets.

· Demonstrate professional high-quality service.

· Understand clients’ needs and provide professional skin-care counselling to clients.

· Be familiar with the products and services and make recommendations based on the client’s needs (training will be provided).

· Building good rapport and establishing good relationships with clients to ensure retention and referrals.

· Handle customer’s feedback.

· Other ad-hoc duties assigned.

You should have:

· Minimum (GCE) Ordinary Level or equivalent

· Strong aptitude in promotional techniques - without hard selling

· Result driven and service oriented.

· Ability to work independently as well as being a team player

· Excellent interpersonal and communication skills are essential

· Able to handle service & sales orientated environment

· Able to work confidently and pro-actively in a fast-paced environment.

· Candidate who has beauty/spa certificate will be an advantage.

· Able to communicate effectively with clients regarding their queries and concerns

· Previous Airline crew welcome

Job Responsibilities:

• Primarily responsible for solving technical business solution needs of partner and/or end user by providing presales support in the following areas: -Presentation
  - Demo
  - POC
  - proposal writing
  - compliance table
  - Statement of Work (SOW)
  - Training/Product Enablement
• Develop working proficiency and obtain certifications on assigned products and technologies through self-directed and formal training
• Responsible for conducting hands-on POC independently
• Independently present vendor’s solution to partners and end-users
• Provide updates and trainings to partners and end-users when required
• Collaborate, work closely and support product managers and channel account managers, in bringing opportunities to closure.
• Provide timely and accurate reporting

Qualifications:

• Degree / Diploma in IT / Computer Studies or equivalent
• Min 2-5 years of hands-on experience in IT network and Cybersecurity domain
• Strong knowledge of security and networking infrastructure environment
• Process good analytical, communication, interpersonal and personal skill
• Good attitude with willingness to learn
• Candidates with hands-on experience in the following product brands or related products, will be considered with priority:
• - rapid7
  - recorded future
  - vectra AI
  - Cyberark
  - forcepoint
  - exabeam
  - aquasecurity
  - sonatype
  - MF fortify

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

Key Responsibilities

As the Regional Sales Manager, you will work with the VP to identify target markets to develop the business and cover the sales & marketing activities.

.Specifically work in market alongside distributors to train and support them to ensure they are representing the brands and business effectively to drive agreed growth levels.

.Develop tools, training and reporting documents to ensure the distributors are well equipped to achieve the agreed objectives.

· Identify regional, local groups and high-end independents in designated territory that fits the brand’s profile, as well as develop and manage corporate gifting opportunities in respective territory.

· Business development and build awareness of the business and brands to achieve annual revenue and profit targets.

· Manage the current clients through regular hotel visits and communication, and identify key contacts at a hotel or regional level to build effective working relationships.

· Develop and implement aggressive sales plans for a particular region. Monitors progress towards meeting the plan’s requirements.

· Meets regional sales financial objectives by forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

· Work with Operations i.e. Supply Chain Management & Customer Service to ensure the achievement of highest level of service for our clients with high availability across the product range for core lines.

· Provide market, competitor and brand insight for the marketing and management team based in London that supports the development of the commercial programme across the region.

· Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.

General

· Submit weekly business commentary and activities report

· Prepare monthly performance review on the last day of each month.

· Ensure all contracts and customer price lists are up to date.

· Enforce yearly price increases.

· Update and maintain salesforce.com

· Ensure all clients data is updated on the contact data base each month

· Ensure all new account information is added to the contact database each month

· Ensure all leads and enquires are responded within 24 hours and the results are regularly updated

· Attend weekly and monthly Meeting.

· Ensure all customers files are being kept up to date on the shared drive.

· Forecasting new business on a yearly, quarterly and monthly basis.

· Review demand forecast on a monthly, quarterly and yearly basis.

· Monitor regularly clients’ results to check shortfalls and take necessary action to improve.

· Identify potential business opportunities with new accounts

· Submit budget on a yearly basis and review on a quarterly basis.

· Maintain an agreed call plan with all accounts to

Ø Take orders

Ø Review range (add to range/change range)

Ø Review contract

Ø Negotiate prices

Ø Offer Christmas Gifts

· Effectively manage travel schedule, considering budgets and business requirements

· Become an expert in the industry in regards to assigned territory, and effectively build Molton Brown’s presence and brand awareness

· Establish networks with local hospitality organizations

Internal Contacts

· Hotel Division Team

· Hotel Sales Coordinator

· Customer Service

· Supply Chain Management

· Finance

· Marketing

External Contacts

· Prospective Clients

· Existing Clients, Distributors and Partners

· Industry Organisation

Skills and Experience

· Previous sales experience in either Hotel industry, Distributor or relevant experience in the Asia Pacific region

· Understanding of the luxury travel/lifestyle market, specifically the hotels & resorts

· Ability to successfully prospect and close new business

· Thorough understanding of the meaning of luxury

· Experience with a luxury brand selling B2B

· Self-starter with the ability to work independently to achieve assigned goals and objectives

· Successful track record of achieving sales goals and budgets

· Effectively manage travel budget

· Effective communication both verbally and in written form

· Experience of working with distributors would be beneficial

This job description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is intended to provide a description of the principle elements essential for the performance of the position and may be altered to accommodate changes in market trends or management needs.

Beauty Advisor Responsibilities:

• Consulting with clients to determine their skin type, skincare concerns, and style preferences.
• Recommending products that fit the client's needs, preferences, and budget, and plaining how the products work.
• Responding to customer questions and complaints.
• Making sales, processing returns, and maintaining a balanced cash register.
• Planning and taking part in store events.
• Designing and maintaining attractive displays and managing inventory.
• Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and mails.
• Hand on service to customers , facial , Body therapy with or with equipment like : MIR , CPL , Oxygen equipment and other all equipment in outlet.

Beauty Advisor Requirements:

• Extensive and up-to-date knowledge of beauty trends, skincare products, and cosmetics.
• A passion for the beauty industry.
• Experience in sales, retail, or related field may be preferred.
• Excellent customer service and sales abilities.
• Strong communication and interpersonal skills.
• Good analytical and problem solving skills.
• A friendly personality and professional appearance.

Satellite Paris was founded in 1987 in Paris, our brand is underpinned by our founder’s passion.

Designed and crafted in our Parisian workshop by our in-house designers, our Satellite Paris high fashion jewellery

We have shops worldwise such as country in France, Italy Belgium , Dubai and Japan , China mainland , Hongkong , Macao , Taiwan and so on. Singapore is rapidly expanding in company stratagy.

We belive you are the talent which we interested in, please apply it.

Supervisor will be trained by Paris team.

You will have potential be our store managment.

Duties of Retail Supervisor:

• Deliver exceptional customer service.
• Handle customer inquiries and complaints effectively.
• Maintain sales staff appearance according to company standards.
• Utilize customer service measurement tools.
• Monitor and exceed sales targets, utilizing in-store resources and visual techniques.

Requirements:

• Passion in retail business
• with team work and hard working person
• Sales driven with self-displine
• Good Customer Service
• Good Communication Skills
• Confident and outgoing
• Candidate with retail or jewellery experience is an added advantage
• Minimum GCE “0” level

Job Scope

• Understand and be able to explain to customers the range of Jewelley the company has to offer
• Promote the various products, services and schemes to customers
• Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction
• Achieve monthly sales targets.
• Ensure merchandise and displays are consistently well presented and displayed
• Manage and maintain the positive image of brand

Measures of success

• Stores sales performance
• Sales & KPIS met through appointments
• Increase in client advisor’s KPIs (ATV & UPT) on transactions that the styling Expert were involved in
• Service targets (Guest Experience, Net promoter score)
• Qualitative feedback from CE, store team

Job Title:

Retail Sales & Watch Trading Associate – Pre-Owned Luxury Watches

Location:

Orchard Road, Singapore

Join Belle Watch – Where Passion Meets Opportunity!

Belle Watch, a premier global player in the pre-owned luxury watch industry, invites passionate individuals to join our team. Located in the heart of Orchard Road, we offer an exciting opportunity to thrive in a dynamic environment that values teamwork, creativity, and expertise in luxury watches.

Key Responsibilities:

- Welcome and assist customers with professionalism and warmth.

- Stay updated on the latest watch models, trends, and pricing in the luxury market.

- Conduct market research to identify buying and selling opportunities.

- Source and purchase watches from sellers while negotiating optimal deals.

- List and promote watches through creative marketing strategies, including online platforms and social media.

- Build strong relationships within the watch community and ensure a premium customer experience.

- Handle transactions and inventory management with precision.

What We’re Looking For:

- A passion for luxury watches and a keen interest in the watch market.

- Previous retail or customer service experience, especially in luxury goods, is a bonus.

- Strong communication, negotiation, and interpersonal skills.

- A proactive, success-driven mindset with the ability to work independently.

- Creative flair for marketing and promoting products.

- Flexibility to work on a flexible schedule

Why Join Us?

- **Competitive Rewards:**

Base salary with an attractive commission structure and performance bonuses.

- **Growth Opportunities:**

Hands-on learning in the buying and selling process and a clear career path.

- **Supportive Environment:**

Collaborative team culture with training to enhance your skills.

- **Perks:** Flexible working arrangements, and unlimited earning potential.

Ready to Turn Your Passion for Watches into a Career?

Submit your resume and a brief cover letter highlighting your enthusiasm for luxury watches and relevant experience to [email protected]

Become part of Belle Watch, where your passion meets opportunity, and every day is a step closer to success!

About the Job

To develop new accounts within assigned territories, with a clear set of growth targets to achieve and maintain and grow revenue from existing accounts.

The ideal candidate should be a tenacious, results-oriented sales professional, with a passion for nurturing strong relationships with customers, passionate about the industry and possess excellent communication skills. Success in this position will require a positive attitude, great time management, strong work ethic, and a passion to build solid and sustainable relationships with customers.

Job Responsibilities

• Drive new business directly from customers, identify and develop effective and scalable channel partners based in respective territories for building robust sales pipelines.
• Oversee and manage a portfolio of assigned accounts, seek additional revenue opportunities through up-selling and renewals.
• Accountable for owning all aspects of the sales cycle, whilst consistently generating pipeline to meet and/or exceed quota.
• Create and maintain all major customer deliverable (proposals, statements of work, etc.) to provide over-the-top customer service and support.
• Understand the value proposition of our CDN and cloud security solutions and more productively, communicating all offerings to C-level executives and decision makers.
• Continuously keep abreast of industry and market trends, whilst building strong knowledge in our products and services.
• Drive business cadence for weekly team meetings on pipeline update, opportunities review, customer account reviews, etc.
• As CDNetworks country representative, to present on external symposium, conferences, media and industry events.

Job Requirements

• Bachelor’s degree required.
• Proven track record of exceeding sales goals/quotas. Good key account management skill and business acumen.
• Ability to gain access and interact with C-level executives with effective interpersonal and presentation skills.
• Minimum 3 years of relevant sales management experience, preferably in IT solutions/Cloud or similar Hi-tech environment.
• Energetic, self-motivated, result-oriented and thrive in a fast-paced dynamic growth environment.
• Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
• Familiarity with CRM platform especially Salesforce is highly desired.
• Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus.

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a passionate and dynamic individual to join the team as a Catering Sales Manager (Corporate). As Catering Sales Manager (Corporate), you will drive business through direct sales solicitation for the corporate segment and support overall catering revenue for the hotel.

FINANCIAL RETURNS

• Manage banquets / events functions to achieve the optimum departmental revenue targets
• Follow up on potential sales leads
• Design and plan meeting and function packages to maxamise the conversions and profitability for the hotel.
• Negotiate and review events packages offered to clients
• Represent the hotel in sales blitz, roadshows and events as required
• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Prepare contracts for confirmed events
• Be updated current meeting and function trends and competitive packages in the market

PEOPLE

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Establish strong working relationship with the events organiser and planner and maintain accurate and updated information about their needs for their function
• Maintain a confident and professional approach when interacting with clients and suppliers

GUEST EXPERIENCE

• Promote guest satisfaction and encourage referrals
• Handle feedback and resolve complaints from guests
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Follow up with clients regularly during and after departure to ensure satisfaction
• Be a “Trusted Advisor” for the meeting or event organiser

RESPONSIBLE BUSINESS

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Prepare event orders, proposals, confirmation and other agreements
• Perform other duties as assigned

What we need from you

• Possess at least a Diploma in Marketing/Tourism/Hospitality Management/Travel or equivalent
• Minimum of 2 years catering sales experience required, preferably in a hotel.
• Suitable candidates with lesser experience will be considered for the Assistant Manager position.
• May be required to work nights, weekends, and/or holidays.
• Good working knowledge of MS Office
• Must be able to work independently and simultaneously manage multiple tasks

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Jewellery Sales Executive [Retail | Luxury Jewellery]

Position Title: Jewellery Sales Executive

Working Location: Orchard Road

Working Days: 5 day work week, must be able to work retail hours (includes PH, weekends)

Working Timing: 10.30am - 9pm

You will be working directly with the customers, providing them product knowledge and effectively selling both the brand and product. You will be required to share brand history, product knowledge and the highest level of customer service with all potential customers.

Job Scope
• Understand and be able to explain to customers the range of Jewellery the company has to offer
• Promote the various products, services and schemes to customers
• Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction
• Achieve monthly sales targets.
• Ensure merchandise and displays are consistently well presented and displayed
• Manage and maintain the overall positive image of the showroom

Requirement

• Candidate with retail or Jewellery experience is an added advantage
• Minimum GCE “N” level

• Basic I.T. skills are necessary, knowledge of MS Excel and Word

• Able to commit to retail hours including weekends and public holidays

APPLY NOW!!!

Kindly apply through ANY of the following methods:

Submit your application by clicking the APPLY button;

Email your resume to [email protected].

Job Title: After Sales Support Executive

Location: Singapore

Employment Type: Full-Time

Department: After Sales Department

Reports To: Head of After Sales

Salary Range: $3,500 to $4,000 Monthly

Job Highlights:

• Be part of a global leading wellness brand, Technogym, that powers Olympic athletes and is trusted by luxury gyms, health clubs, and elite sports teams worldwide.
• Be part of a high performing team that challenges individual growth while continuously innovating in the fitness and wellness industry.
• Access Technogym world-class fitness equipment for personal training as part of our staff benefits.

About the Company
SE Active is the exclusive partner for Technogym in Singapore & Malaysia, managing everything from equipment sales to after-sales services and warranty protection. SE Active aims to be the market leader in offering total wellness solutions in both countries, with a customer-first approach to meet fitness and wellness needs. The company's focus is on growing the brand's presence and anchoring market dominance while providing the Technogym experience by embodying its core values.

About Technogym

For more than 40 years, we at Technogym have been helping people live healthier and happier lives. If 50 million people in the world train on our equipment every day, it’s not just a matter of chance. We are the global experts of wellness, be it for fitness, health, or sports. Reaching over 100 countries in the world, Technogym has brought wellness through movement to thousands of locations around the world. Technogym produces top-notch fitness equipment found in luxury property gyms and has been the Official Supplier of the Olympic Games for nine consecutive editions, from Sydney 2000 to Paris 2024, supporting Olympic athletes in their quest for excellence.

Job Overview:

We are looking for an After Sales Support Executive to fill a critical role in ensuring customer satisfaction and operational efficiency by managing technical schedules of our field engineers, spare parts, and customer support processes. This position requires a proactive individual who can handle a variety of responsibilities, from coordinating field engineers and maintaining service contracts to resolving customer issues and managing logistics. The ideal candidate is highly organized, customer-focused, and possesses strong negotiation and relationship-building skills. If you're passionate about technology, fitness, and providing outstanding customer service, we would love to hear from you!

Responsibilities:

Team Scheduling & Resource Management

• Lead and manage forecasting and planning of the technical team’s schedules for installations, maintenance, repairs, troubleshooting, and other after-sales processes.
• Ensure the technical team’s schedules are efficient and adequately resourced.

Spare Parts Management

• Oversee requirements for spare parts and tool purchases.
• Submit warranty queries for spare parts to Technogym prior to customer replacements.
• Prepare monthly warranty claim reports and ensure accurate submission to Technogym.
• Arrange the shipment of faulty electronic parts to Technogym via FedEx for warranty approvals and refunds.

Customer Engagement & Service Excellence

• Manage client opportunities through all stages: client communication, proposal submission, contract negotiation, and maintaining accurate records in real-time.
• Ensure high levels of customer retention for existing service contracts.
• Guarantee timely and thorough resolution of client-reported issues via telephone, email, or other support channels.
• Schedule on-site visits for field engineers, including third-party service providers as necessary.
• Provide professional, high-standard support to guarantee customer satisfaction (e.g., first-time fix rates, responsiveness).

Quotations & Contract Management

• Prepare and send quotations to customers.
• Manage customer inquiries and ensure professional handling of support requests.

Logistics & Inventory Management

• Coordinate deliveries of equipment and accessories from the logistics warehouse.
• Manage spare parts inventory and ensure proper tracking and labelling of spare parts packages.
• Source local suppliers for non-Technogym parts, including upholstery shops, cable fabrications, and other specialized needs.

General Support

• Perform other ad-hoc duties and provide office support as required by the company.

Requirements:

• 3–4 years of relevant working experience.
• Some background in telesales is preferred.
• Experience in handling contracts, preparing quotations, and negotiation.
• Strong customer-oriented mindset with excellent problem-solving skills.
• Ability to work well with diverse personalities, including challenging clients.
• Exceptional negotiation and relationship-building skills.
• Highly organized, detail-oriented, and capable of multitasking effectively.

Alignment with our Core Values:

• Refinement: Living in curiosity to drive excellence and improve processes.
  • Behaviours: Curiosity and Process Driven.
• Respect: Respecting others and oneself, with humility in approach.
  • Behaviours: Humility and Self-Worth.
• Reliability: Actions following sincere commitments, accountable for words and actions.
  • Behaviours: Sincerity and Accountability.
• Relentlessness: Challenging what’s possible, thriving despite challenges.
  • Behaviours: Possibility & Resilience.
• Resourcefulness: Being creative and proactive in adding value.
  • Behaviours: Proactiveness & Creativeness.

Phillip Wain has been a leader in fitness and beauty industry for over 30 years in Asia Pacific. In complete luxury and privacy, members experience quality services including gym, group exercise, personal training, facial, slimming, massage, spa and nutritionists' advice. We aim to provide the ultimate health and beauty solution to members with our luxurious facilities. To cope with our aggressive growth and expansion plan, we are inviting high caliber individuals to join our fast growing team.

Sales Consultant

Key Responsibilities:

· To sell and service clients in a professional manner

· Achieve Company sales targets and service goals

· Prepare and strategize a monthly sales plan

· Continually promote the products and services of Phillip Wain

· Design tailor-made beauty treatment and fitness programs for today’s women

· Provide follow-up service to clients

Requirements:

· Experience in sales, preferably in beauty, spa and fitness industry

· Good commercial sense, excellent communication skills and tactful in dealing with people at all levels

· Dynamic, resourceful and able to articulate objectives in a compelling manner

· Require to work retail operating hours (including weekends and certain PH) and shift duties

Remuneration & Benefits:

· Basic Salary + Attractive Commission + Performance Incentive Scheme

· Attractive guaranteed commission for new staff

· Opportunity to earn more than $5k per month

· Meal & Punctuality Allowance

· Pampering treatment allowance and free use of gym facilities

· Staff discounts on skincare and sports boutique

· Annual leave and statutory holidays

· Comprehensive in-house training will be provided

Interested applicants are invited to submit detailed resume of your qualifications, experience, current & expected salary to [email protected].

Oversee training and development staff

Assess employees’ needs for training

Align training with the organization’s goals

Develop and implement training programs

Review and select training materials from a variety of vendors

Update training programs to ensure that they are relevant

Teach training methods and skills to instructors and supervisors

Evaluate the effectiveness of training programs and instructors

Join Our Dynamic Team at OOM Institute!