This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Description

• Position: Sales Manager
• Working Hours: Mon-Fri (9am-6pm)
• Salary (commensurate with experience): Up to $5,200 + Commission + Transport Allowance + Performance Bonus
• Duration: Permanent
• Industry: Software

Main Responsibilities:

• Develop and implement a strategic sales plan to achieve sales targets and drive revenue growth.
• Lead, motivate, and mentor a team of sales professionals, providing guidance and support.
• Identify new market opportunities and develop innovative sales strategies.
• Build and maintain strong relationships with key customers.
• Conduct market research and competitive analysis to stay updated on industry trends, customer preferences, and competitor activities.
• Provide regular sales forecasts, reports, and updates to senior management, highlighting key metrics, achievements, and challenges.
• Develop and implement sales training programs and initiatives to enhance the capabilities of the sales team and improve overall sales performance.
• Participate in networking events, conferences, and industry trade shows.
• Any other ad-hoc duties assigned.

Requirements:

• Bachelor’s degree in business, marketing, or a related field.
• At least 5 years of prior experience as a Sales Manager.
• Prior experience in infrastructure or construction sector is required.
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Roles and Responsibilities:-

• Assist and support team members in the Business Development team.
• Understand company’s product and solutions and be able to assist in preparation of sales proposals.
• Able to communicate effectively with customers if necessary.
• Will be required to help in documentation tasks for the Business Development team such as CRM data entry, quotation preparation and reports generation.
• Will have the opportunity to work on Admin or Marketing-related tasks.
• Able to conduct market research and provide feedback to the Development team.
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Assist in cold calls, email and reaching out to potential customers.
• Further progression will be to assist with cold call with an attainment of KPI which will be agreed upon, when sufficient understanding of our product has been achieved.
• There will be remuneration with each conversion by team members to a successful demo, as well as conversion to a successful closure.

Requirement:-

• Good organisational skills with ability to carry out analytical and coordination work
• Good working attitude & self-driven
• Able to work in a fast – paced environment
• Good communication skills (written & verbal) and able to interact with people at all levels
• Proficient Microsoft Office applications
• Able to work independently in a fast pace environment.
• 5 day work week

Key Responsibilities:

• Develops diverse scope business & marketing plans, assesses market penetration and product positioning to drive competitive advantage, revenue and market share
• Conducts diverse competitive analysis for specific products or product lines. Drives Red Team Analysis
• Assists with diverse pricing strategies to build and protect a leadership position in market share while enhancing profit margins and developing marketing tools for successful product introductions
• Partners with Engineering, Manufacturing and Sales to develop new products and enhance existing products as well as communicate critical market needs and time requirements
• Understands technical and business environments. Assists with the development of strategies to meet business objectives
• Supports the Field to ensure synergistic account approaches and optimization of all opportunities for account partnership and penetration
• Manages release of diverse products through the end of their product life cycle

Desired Skills, Competencies & Experience:

• Experience with minimum 10+ years of Semiconductor industry experience.
• Demonstrates depth and/or breadth of expertise in Semiconductor Fabrication Equipment with preference to Metal Deposition, Assembly (Bonding), Wet process Products operation and business
• Experience in Advanced Packaging processes like Bump, TCB, Wafer to Wafer & Die to Wafer Hybrid Bonding, Advanced Substrates
• Customer focused - Strong business and commercial acumen with previous product leadership, management or marketing/sales experience. Experience dealing with Advanced Foundry and Memory customers a plus
• Proven Semiconductor equipment Product management experience with ability to develop and execute product strategies
• Positive can do entrepreneurial attitude that builds support
• Strong communication skills and interpersonal presence that extends confidence and humility
• Experience building and delivering executive level presentations
• Ability to innovate and solve unique and complex problems with broad impact on the business
• Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (technologists, engineering, Ops, finance, marketing, strategy).
• Ability to anticipate customer needs, business and regulatory issues; recommend product, process or service improvements
• Excellent time management and project management

Travel Requirements:

• 20 - 25%

Job Description:

• must posses CEI certification and preferably from an recruitment agency background
• Develop and maintain client relationships, identify potiential customer
• Coordinate with sales teams to develop mutually beneficial proposals
• Negotiate contract terms with clients
• Gather useful information from customer and competitor data
• Make and give presentations to prospective clients and internal executives
• Track, identify and add qualified prospects to sales pipeline
• Develop and manage strategic partnerships to grow business
• Track and report on the status of proposal components
• Conduct ongoing market research
• Drive the end-to-end sales process
• Prepare and submit sales contracts
• Preferably with class 3 lisence would be an added advantage

Requirements:

1) Certification in CEI

2) Must be a good communicator

3) Willing to take up chanllenges and meet targets

4) Preferrably to have atleast 2+ years experience preferably from a Recruitment agency background

6) Preferably with class 3 license

Benefits:

1) 5 days work week (8:30am - 6:00pm)

2) Attractive Commissions

3) Career Advancement

4) AL, MC, CL, PL as per MOM guidelines

5) Preferrably Multilingual is an added advantage

6) Attractive remuneration and perks (including Overseas trip*)

7) AWS

* For Best performer along with his/her immediate family.

Contact - Wam Kai

Benefits

• flexiable working time
• international travel paid by company
• tons of shows
• travel insurance
• Basic $2.5K + flexiable annual bonus + flexiable quarter bonus upon performance and contributions

Job Description

Music Merchandise Sales Assistant focus on online and tour merchandise sales of international artists . You will have tons of opportunitis of attending shows in whole Asia .That means you would love to travel with Bands ' tour in Asia .

1. Setting up and managing the merchandise booth: Ensure the booth is set up before each show in a clean, organized, and visually appealing manner to attract customers.
2. Assisting customers: Greet customers, answer their questions about the merchandise, and provide recommendations based on their preferences ;
3. Processing transactions: Handle cash and credit card transactions efficiently and accurately using appropriate payment methods and systems.
4. Projecting and managing inventory and shipping : Project sales and track inventory levels, ensuring that popular items are adequately stocked and minimizing the risk of running out of merchandise; preparing shipping documents / negotating with forwarders for better rate
5. Promoting merchandise sales: Actively engage with fans using various marketing techniques to boost merchandise sales, such as running promotions, creating exclusive items, or leveraging social media platforms.
6. Handling customer inquiries and concerns: Address customer inquiries, concerns, or complaints professionally and promptly to ensure a positive customer experience and resolve any issues that may arise.
7. Merchandise teardown: After each show, dismantle the merchandise booth, pack up unsold merchandise, and ensure the booth area is left clean and organized.
8. Hiring and managing part-time sales staff: Recruit, train, and manage part-time sales staff to assist with merchandise sales during the tour, ensuring they are well-informed and capable of providing excellent customer service.
9. Market information collection and marketing campaigns: Collect valuable market information .Additionally, collaborate with the marketing team to develop and execute marketing campaigns to increase merchandise sales and promote the tour.
10. Preparing PPT for clients' approval and follow up the status & feedback from clients
11. Negotiating with venues /promoters for better rates and places ;
12. developing sales channels ;
13. Others sales related tasks

Qualification

1. Excellent on Word /Excel/Power Point/Email due to working requirement ;
2. Excellent in English and/or mandarin (preferred) due to working requirement ;
3. Retail or fashion background is an advantage ;
4. Good knowledges of western artists/bands: This includes having a good understanding of their music, brand, and fan base.
5. Good sales and customer service skills: Being friendly, approachable, and attentive to customer inquiries and concerns is important for ensuring a positive buying experience.
6. Good communication skills and outgoing personality ;
7. Excellent attention to detail;
8. Teamwork and flexibility: during tour , need adjust your working time to fit with shows .need tour with bands round Asia key cities , such as Seoul , HK , Taipei , Bangkok , KL etc ;