Key Accountabilities:

• Achieve the sales targets for Rolls-Royce Solutions PowerGen business in APAC for critical power solutions
• Execute on defined growth measures, country strategies, key deals, life cycle analysis with specific to grow market share of Rolls-Royce.
• Prepare respectively market strategic decisions to grow the business in the associated countries within the framework of the responsibility in close cooperation with the necessary internal and external partners
• Analyze market trends, competitor activities, and customer needs to identify new opportunities for growth
• Prepare regular sales reports and forecasts
• Attend promotional campaigns, trade shows, seminars, symposiums and product presentations
• Develop, establish and maintain strong customer relationship.
• Motivate, support and review our Distributors, System Integrators and/ or direct customers to find optimal critical power solutions
• Maintain a deep understanding of critical power backup systems
• Support network management, marketing, sales engineering, project management, order management, controlling, R&D by providing necessary information
• Provide the specification/requirements to the application team/member for application engineering matters; use the computerized engineering tools/database and technical library information and factory standards for the sales work.

Qualifications and Skills:

• University / college studies in Business Administration or Electrical Engineering
• Sales experience (min. 5 years) in the relevant industry or power generation business.
• Strong sales track record from lead to quote to order to completed project & installations
• Understanding of technical specification and applications of critical power systems
• Good communication, negotiation and interpersonal skills and team management
• Experienced in commercial term
• Independent, reliable and proactive personality

Job Responsibilities:

• Answer phone calls and handle customer enquiry.
• Assist in preparing quotations and order processing.
• Monitor delivery and liaise with customers.
• Follow up on enquiries and on time payment by customers.
• Maintain good rapport and improve good customer relations.
• Ensure all enquiries and orders are processed, checked,documented and filed.
• Any ad hoc duties as assigned.

Requirement:

• N level / O level / Nitec / Higher Nitec in any Engineering discipline / Material Science / Science with at least 2 years working experience in similar role
• Candidate with Engineering or Technical background will be preferred
• Proficient in Microsoft Office
• Attentive to details, effective follow up skills and customer oriented mindset
• Good interpersonal and communication skills
• 5 working days per week
• Working location : Joo Koon

Intensive in house training will be provided to those without relevant working experience

Job Highlights

• Company Shuttle Bus
• Medical Benefits

Position objective and summary

• The role of the Admin Sales Coordinator in the Waste Treatment Department is to provide crucial support to the sales team through efficient administration and follow-up tasks.

Main tasks / activities / responsibilities

• Preparation of various documentation including Delivery Orders, Invoices, Excel sheet reports, and PowerPoint slides.
• Assisting the Sales Manager with key accounts.
• Following up on sales inquiries and orders.
• Compiling weekly and monthly sales reports.
• Conducting sales forecasts.
• Handling sales calls and inquiries.
• Managing incoming and outgoing waste logistics.
• Coordinating with the Operations and Laboratory teams.

Job requirements

• Minimum of 2 to 3 years of experience in indoor sales or customer service.
• Presentable with good initiative.
• Knowledge of Portnet and cargo clearance declaration is advantageous.
• Strong negotiation skills.
• Minimum O Level qualification.
• Ability to work well within a team environment.

Highlight

• Five Working Days
• Medical Benefits
• Petrol Fleet Card
• Company phone with SIM Card
• Commission Incentive
• Own transportation is required

Position Objective and Summary

• Generate new business and manage existing customer relationships in the waste management industry
• Achieve sales targets and ensuring customer satisfaction through the development of strategic plans and effective communication with clients.

Main tasks /Activities / Responsibilities

• Identify and develop new business opportunities through research, networking, and cold calling.
• Generate sales leads and build relationships with potential and existing clients.
• Develop and maintain a thorough understanding of the waste management industry and its products and services.
• Provide timely and accurate sales forecasts and reports.
• Work closely with the operations team to ensure customer satisfaction and retention.
• Ensure customer service excellence through timely resolution of customer issues.
• Attend trade shows, conferences, and other events to network and generate leads.

Job requirements (education, linguistic ability, professional experience, leadership qualities, soft skills etc.)

• Minimum of 2 years of experience in waste management sales or related field.
• Good interactions and negotiation skill and presentable looking
• Having own transportation is preferred
• Proven track record of meeting or exceeding sales targets.
• Strong knowledge of the waste management industry and its products and services.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Willingness to travel as required.

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Job Description & Requirements

Join our team as a Sales Supervisor, where you will play a pivotal role in ensuring customer satisfaction and maintaining the cleanliness of our shop. We are seeking an individual to fulfill the following roles and responsibilities:

Responsibilities:

1. Customer Service:Take care of walk-in customers, providing assistance and guidance.

2. Fruit Cutting and Packing:Help cut and pack fruits for customers, ensuring quality presentation.

3. Order Handling:Take orders from phone calls and prepare them for delivery.

4. Specialized Fruit Cutting:Required to specialize in cutting fruits, especially durian, meeting customer preferences.

5. Shop Cleanliness:Maintain cleanliness in the shop to create a welcoming environment.

Other Details:

· Weekend and Public Holiday Work:Required to work on weekends and public holidays to cater to customer needs.

· Night Shift:Required to work on night shifts to accommodate customer orders and deliveries.

We thank you for your interest, and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

1) Support/Assist Sales team in coordination and arrangement of goods and services

2) Preparation of documents like Quotation, PO, invoices, authorisation letters, credit forms,

3) Handling and posting staff claim(OT, reimbursement, etc.) and cash management in coordination with accounts team(overseas)

4) Responsible for processing of customer enquiry through emails and phone calls Liaise with customers on their service enquiries

5) Assist during yearly audit by keeping proper records of stock in and out.

6) Assist in ISO standards preparation, filing and compliance. GST filing

DESCRIPTIONS:

• Able to converse,communicate and connect in Japanese Language with clients
• Compare the outflow of money to the budget and report any issues.
• Develop an understanding of reporting metrics to improve marketing campaigns.
• Develop marketing budgets based on expenses.
• Develop marketing campaigns and communication content.
• Examine previous to prepare new budget document.
• Identify the most effective engagement platforms for targeted customers to achieve the desired return on investment (ROI).
• Monitor metrics to track the effectiveness of campaigns.
• Oversee the management of logistics for marketing campaigns.
• Plan marketing activities.
• Profile market segments and customers.
• Review of customer experience across various platforms.
• Review the range of current marketing efforts.
• Review the strengths and weaknesses of various media and advertising agencies.
• Select platforms suitable for marketing activities.
• Study trends in customer behaviour using viewership data.

Requirement:

1. Qualified Diploma Certificate (atleast)
2. Experience of atleast 2 years.
3. Great Communication Skills and interaction skills
4. Fluent in Japanese

Location: Central/South
Duration: 11 months
Salary: Up to $3,450/month

Job Responsibilities:

Support 360 marketing communication activities:

• This would entail project management and liaison with creative and media agencies to drive delivery of exciting campaign materials to rally Singaporeans to help the vulnerable segments of the society to be digitally able.
• Support marketing activities to Partners (private companies, social service agencies etc) to amplify the initiatives and programmes.
• This can range from producing marketing assets like collaterals and videos showcasing the programmes and partnerships to organising events. You will also be a brand custodian of how the programme logos are applied on partners’ collaterals.
• Manage the digital platforms that are used as engagement touchpoints to inform about our programmes and actions Singaporeans can take to build a digitally inclusive society.
• Coordinate and prepare reporting on the Key Performance Indicators to track and monitor marketing outcomes.
• Any other ad hoc duties as and when assigned by the supervisor.

Looking for:

• Singaporeans only
• Degree in Marketing or other relevant educational background, and/or experience in a similar role.
• Team player who can multi-task and work in a fast-paced environment.
• Resourceful and fast learner, possess good coordination and organisational skills.
• Familiarity with social media platforms, content creation and editing will be a plus.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C5781

Architectural Glass Manufacturing Company requires

Sales Administrator

Responsibilities:

· Responsible for order processing via email or phone

· Check data accuracy in orders before releasing them to the Production Department

· Contact customers to obtain missing information or to answer queries

· Liaise with the logistics department to ensure timely deliveries

· Maintain and update sales and customer records

· Expedite orders through internal coordination

· Direct important feedback from customers to relevant departments

· Stay up to date with new products and features

· Provide administrative support and handle other ad-hoc tasks as assigned

Requirements:

· GCE ‘O’ level or high school diploma (or equivalent)

· Previous experience in sales administration or a similar role

· Good interpersonal and multitasking skills

· Proficiency with word processing and spreadsheet software, particularly MS Excel

· A team player with high level of dedication

· Ability to work under strict deadlines

· Strong attention to detail and accuracy

· Candidates who are able to commence on short notice will be preferred

Interested applicants, please send complete CV stating details of qualification, experience, current and expected salaries to:

Singapore Safety Glass Pte Ltd

112 Pioneer Road Singapore 639593

Email: [email protected]

Only shortlisted candidates will be notified

Roles & Responsibilities

Our company is acting on behalf of our client who has good hardware business. They need experienced sales manager with the following job responsibilities and requirements-

Job responsibilities

1. Ensure and Provide consistent professional sales and product service

2. Responsible for the co sales products

3. Ushering customers and explain about company products

Responsible for presenting the different co products to customers.

Makes recommendations and serves customers.

Job highlights

8 off days monthly, rest days depend on schedule

Positive and nurturing working environment

Key Responsibilites:

• Perform full sales coordination process such as : customer service support, sales order entry, invoicing management, procurment of goods and making sure that deliveries have been made.
• Attend to call enquires, create new customer account, following up quotation with present and new customers
• Provide general sales support when ever required including preparing proposals & quotation & contract
• Process orders & maintain of company websites
• Update company online presence with latest promotional offering
• Attend to walk-in customer when ever necessary
• Assist in cold calls, email introduction company profile to new customer
• Follow up with Mainland China supplier for import/export documents
• To perform any other ad hoc duties as assigned by management

Requirements:

• Possess minimum 'N" or 'O' or Higher Education
• Able communicate effectively in english, both spoken and written
• Sales driven and results oriented
• Able to work independently, posses good multi-tasking skill
• Adapt to fast pace enviornment
• Bilingual will be added advantage

Other Information:

• Working hours: 8am - 5.45pm, Monday - Friday
• Performance based commission available

Role:

1. Fish or other seafood Selling.
2. Weight fish or other seafood.
3. Gutting and cleaning fish.
4. Package filets or whole fish.
5. Organize and clean shop.

Requirement:

1. Handle sales, customer complant and feedback.
2. Handle seafood product.
3. Able to Multi-Taskor Adapt to Fast-Pace Environment.
4. Good Communication Skills.

*Company car provided*

*Good commission scheme, on top of basic*

The person:

• NITEC and above
• Min. 2 years in service advisor/sales role of any relevant industry
• Basic technical knowledge in Material Handling Equipment (MHE)
• Class 3 license and computer literacy

The job:

• To obtain new service contracts and maintain contract renewal
• To campaign and get sales for major repairs and field service repair jobs and follow up on documentation
• To provide and follow-up on rental repair chargeable jobs
• To build rapport and provide logistics solutions to key and fleet customers

Role:

1. Fish or other seafood Selling.
2. Weight fish or other seafood.
3. Gutting and cleaning fish.
4. Package filets or whole fish.
5. Organize and clean shop.

Requirement:

1. Handle sales, customer complant and feedback.
2. Handle seafood product.
3. Able to Multi-Taskor Adapt to Fast-Pace Environment.
4. Good Communication Skills.

Job description:

• Reviewing and Disseminating Price Lists
• Collaborating with Sales Department to address product enquiries
• Compiling and analysing sales leads
• Managing and updating the E-Library
• Distributing marketing collateral and corporate gifts
• Orchestrating exhibition coordination
• Compiling miscellaneous job references, case studies, etc.
• Maintaining records of e-commerce sales

Job requirements:

• Good command of English
• Proficient in MS Office (Excel, Outlook, Word, PowerPoint)
• Willing to learn
• Excellent attendance record
• Fresh graduates are welcome to apply

Responsibilities:

• Develop existing customers accounts and expand new accounts through sales quotations and sales closing;
• Manage sales activities; address customers' enquiries, follow up with site visits, orders coordination and payment collections;
• Work closely with other sales personnel on execution of marketing and sales activities;
• Other ad hoc assignment as assigned.

Requirements:

• at least 1 year's experience in construction building material with good network in construction industry
• Excellent in sales prospecting and able to drive sales process from plan to close
• Good oral and written communication skills
• Excellent negotiation and strong decision making abilities
• Execellent interpersonal relationship
• Self-motivated and a good team player

Responsibilities:

1. Ensure projects are well executed within budget, on schedule, safely and with good quality.

2. Generate engineering drawings and calculate bill of materials.

3. Liase with vendors/contractors and production team for smooth project execution.

4. Prepare and submit project documentation (MDR/Operation Manual)

5. Prepare cost estimates, quotations and tenders.

Requirements:

1. Minimum Diploma in Mechanical Engineering or related engineering disciplines with 2 years experience or O level with at least 5 years of relevant experience

2. Experience in steel works and site installation works. Knowledge in tanks/piping fabrication and/or building construction project management.

3. A team player with good leadership skills

Responsibilities:

• To perform data entry and ensure all sales orders are processed correctly
• To support the sales team in customer handling when tasked
• To attend to telephone calls and assist in sales enquiries
• To assist in taking orders from clients
• To assist in liaising with the relevant operations department on job order progress till readiness for delivery
• To perform filing and other general administrative duties
• Any other ad hoc duties as assigned

• Assist in acquiring new customers and sell additional products to existing ones through identifying new sales leads, pitching products and/or services and maintain fruitful relationships with existing customers;
• Research organisations and individuals online (including and not limiting to social media) to identify new leads and potential new markets. Research the needs of other companies and learn who makes decisions about purchasing;
• Contact potential clients via email or phone to establish rapport and set up meetings;
• Plan and oversee new marketing initiatives. Attend meetings, and industry events;
• Prepare PowerPoint presentations and sales displays, contact clients to inform them about new developments in the company’s products, develop quotes and proposals, negotiate and renegotiate by phone, email, and in person;
• Provide reports and feedback to management about what is and is not working;
• Provide business support in sales activities, logistics and plant operations;
• Assist in managing the daily logistics operations such as ensuring enough supply of raw materials and smooth delivery of products;
• Liaise with the manufacturing unit to meet sales demand and monitor factory KPIs;
• Assist sales managers in trade processing, customer servicing;
• Provide support for internal customers such as overseas subsidiaries as well as monitor their control procedure;
• Monitor the efficiency of the manufacturing plants and oversee production planning;
• Monitor and support management in managing the performance of business units; and
• Other ad-hoc business development and operation assignments

Requirements:

• Preferably a 2nd Class Upper Honours Degree in Engineering, Science (Chemistry / Biochemistry / Food Science & Technology) or Business Studies;
• 3 to 5 years working experience and some experience in business development activities;
• Good with numbers;
• Strong communication skills and IT fluency;
• Creativity and problem solving skills;
• Willing to stay abreast in the industry and its current events;
• Ability to handle pressure and meet deadlines;
• Attention to details and good organisation/prioritisation skills; and
• Willing to business travel.

Key Responsibilities

• Responding to sales and rental enquiries from customers.
• Sending price information/quotation to customers by email.
• Receiving and processing confirmation orders.
• Issuing sales transaction invoices.
• Verifying orders, including customers' personal information and payment details.
• Maintaining and updating sales and customer records.
• Expediting orders through internal liaison with various stakeholders - production, finance, customer service

Requirements

Proficient in communications by email and using word processing and spreadsheet software.

Excellent written and verbal communication skills.

Team Player

Other Details

• Industry Type: Photocopier & Printer
• Position Title: Indoor Sales Admin Assistant
• Working Location: Penjuru
• Working Hours: 5 days - Mon to Fri 8.30am to 6pm
• Salary Package: From $2,500 to $3,000 depending on experience

SAFRA invites suitably qualified applicants for the following position:

MARKETING & EVENTS EXECUTIVE

- SAFRA Mount Faber

Main / Key Responsibilities

1. Marketing

• Develop positioning strategies and plan/organize activities to enhance Club’s branding.
• Develop and execute marketing plans, inclusive of advertising & promotions and Strategies, to promote Club's vendors and programs with the overall objective of increasing engagement and footfall to the Club.
• Formulate and implement sales & marketing strategies, including sponsorship and partnerships, on a Club as well as Integrated level.
• Support plans to identify and develop new potential marketing opportunities.

2. Digital Marketing

• Plan and implement digital marketing strategies and plan /organise online contests to enhance Club branding.
• Plan and execute digital marketing plans, inclusive of advertising and promotions, to promote club's offerings as well as programs.
• Identify and employ new technologies to reach out and engage key constituents to enhance the overall SAFRA brand.
• Support plans to identify and develop potential business opportunities.
• Plan, implement and enhance content marketing tactics through effective search engine optimisation efforts so as to increase awareness of Club’s activities as well as the overall SAFRA brand and key programs.
• Conceptualise, manage and oversee content production.
• Content manage online platforms, determine content placement and establish SOPs for business rules and content placement.
• Integrate Public Relations messages suitably for social media consumption and support crisis communications.
• Engage members actively through social media.

3. Projects & Engagement

• Engage members through cIub’s activities and vendors' promotions (Club and Integrated level)
• Establish good relationship/rapport with vendors, members and all stakeholders
• Assist the Club Manager in executing plans related to ensuring the smooth execution and implementation of club's projects and engagement activities.
• Ensure competitiveness of activities organized for members by keeping abreast of market trends and research on new ideas/trends.
• Implement marketing strategies to drive awareness of Club’s activities and courses.
• Ensure that projected KPls are achieved. Formulate and implement business development, partnership and sponsorship strategies to attain financial viability for projects and events.

4. Communication

• Communicate to members and public through effective media channels to increase awareness of SAFRA Mount Faber and its regular promotions/activities. To constantly review avenues of communications and tie up with vendors for attractive promotions for members.
• Prepare necessary activities and promotional contents for internal marketing collateral such as eNSMAN.
• Manage all marketing and promotions related feedback/enquiries for the Club

5. Club Operations

• Assist the Club Manager in daily operations when required.

Duties / Tasks

1. Prepare and submit respective team's workplan/budget for each fiscal year.
2. Conceptualise and submit proposals on promotions/activities for approval.
3. Manage projects within budget and effectiveness.
4. Work with Strategic Marketing and Comms Department to develop and propose Public Relations plans in support of positive Public Relations/publicity coverage of SAFRA Mount Faber.
5. Ensure proper management and follow-up on administrative matters.
6. Manage all marketing and events feedback/enquiries (written or verbal)with speed and efficiency including Club Promotion, Marketing and Public Relations matters.
7. Develop newsletters, brochures and pamphlets etc relevant to SAFRA Mount Faber and vendors, including those for marketing promotions.
8. Work with Comms & Public Relations Department to provide editorial support by writing clearly and vetting publications/broadcasts related to the Club.
9. Rotation of Duty Officer roles
10. Any other tasks assigned by Club Manager.

Requirements:

• Diploma/Degree in Marketing / Business / Sports & Wellness
• At least 2 years’ experience in events management and marketing
• Strong interpersonal and communication skills
• Customer-focused and service-oriented
• Able to work independently and to lead a team
• Singapore Citizens Only

Position Overview

The Food & Beverage Marketing Manager assist the Executive Assistant Manager of Food and Beverage and Director of Marketing Communications in the implementation of marketing and social media strategies to drive financial objectives and underscore desired positioning of the dining and bar establishments at Capella Singapore.

The Role

• Build an engaging brand persona for Food & Beverage offerings at Capella Singapore to bring compelling programming to the forefront of why guests should visit the resort
• Responsible for developing, deploying and leading resort wide F&B activations and creating actionable insights based on the drivers of markers and consumers
• Foster relationships and work alongside stakeholders to devise and implement F&B partnerships, events, and promotions in line with brand standards to drive business goals
• Support the optimisation of F&B performance and profitability by understanding and analysing the market and factors that drive consumer trends
• Identify opportunities for growth and narratives to promote F&B offerings
• Support the Marketing Communications department in the creation of internal and external promotional assets for F&B centric campaigns such as vetting of menus, assisting with the planning and execution of photoshoots and social media content creation, etc
• Collaborate with other departments such as Culinary, Operations, and Finance divisions for campaign delivery and project implementation.
• Generate F&B marketing and campaign reports, consumer and market insights presentations
• Responsible for consumer outreach to increase reach and engagement for F&B marketing efforts

Talent Profile

• Bachelor in Business / Marketing
• 3 to 5 years in Food & Beverage Marketing
• Prior experience in the hospitality, travel or luxury lifestyle or Food & Beverage industry
• Demonstrate strategic acumen and a passion for F&B and our brand vision
• Proven track record operating full funnel marketing strategies
• Strong analytical skills with the ability to translate data into actionable insights that support with strategic decision-making to drive business impact
• Curious and creative, with a commitment to delivering memorable dining experiences

• Cyber security service
• Basic $2800 - $4200
• Mon-Fri (8.30am-6.00pm)
• Working location: Jurong East area
• Company transport provided: Jurong East, Choa Chu Kang

Responsibilities

• Identifying potential markets, industries, and business opportunities.
• Analyzing competitors, market trends, and customer needs to inform strategic decisions.
• Maintaining and nurturing relationships with existing clients to ensure satisfaction and repeat business.
• Addressing client inquiries, resolving issues, and managing expectations.
• Preparing and presenting updates to stakeholders on business development activities, progress, and strategic initiatives.

Qualifications

• Diploma/ Degree in Cybersecurity, Computer Science etc
• No working experience are also welcome.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.