Job Summary:
The Sales Administrator supports the sales team by managing administrative tasks, including assisting with demand forecasting, preparing sales reports, coordinating with internal teams (logistics, inventory, China team), and facilitating communication with clients.
The role involves acknowledging customer orders, coordinating with Logistics for timely fulfilment, and supporting sales team activities, including preparing client proposals and quotations.
.
Key Responsibilities:
1. Sales Support & Operations
- Maintain supplies of sales presentation materials, including PPT slides and brochures.
- Support sales efforts during tenders and projects.
- Assist in daily sales operations and customer service & setting up new accounts and provide necessary documentation for approval.
- Scan and file quotations, proposals, and contracts for new accounts while maintaining accurate records.
- Update databases, ensuring client contact information is current.
- Communicate with Logistics and Accounts regarding dispatch, delivery times, and invoice queries.
- Support product registration processes in Singapore.
2. Sales Performance & Reporting
- Track sales team activities and performance.
- Prepare monthly sales reports, including market conditions and team performance analytics.
- Analyze client activity reports and present insights to the Sales Team.
- Maintain and update reports, tools, and techniques to address client needs.
3. Client Management & Documentation
- Send acknowledgment emails for sales orders received from clients
- Collaborate with the China team on product costing, MOQ, artwork, pricing analysis, and client quotations (RFPs, RFQs, contracts).
- Coordinate with the China team on processing samples and gift sets for customers.
- Follow up with clients on existing and pending quotations and contracts.
- Document and maintain client account records and financial profiles, including credit terms and other relevant details
- Ensure compliance with organizational protocols related to clients' financial constraints and payment terms.
4. Product and Order Management
- Assist the Sales Team to get demand forecast from Customer and collaborate with Logistics and Inventory Management.
- Escalate product complaints to Quality Control for investigation.
5. Cross-Team Coordination
- Collaborate with the China team on product costing, MOQ, artwork, pricing analysis, and client quotations (RFPs, RFQs, contracts).
- Coordinate with the China team on processing samples and gift sets for customers.
- Aid the Sales Team in demand forecasting and collaborate with Logistics and Inventory Management.
Internal Contacts:
- Teams in China (Shenzhen)
- Hong Kong HQ Team
Skills and Experience:
- Administrative experience in the hotel/hospitality industry, FMCG, or related sectors, with vendor or supplier experience and an understanding of sales operations and client servicing, is a plus.
- Adaptability in a fast-paced environment and the ability to manage competing tasks and client needs effectively.
- Understanding of the travel/lifestyle market, particularly hotels and resorts.
- Ability to support the sales team in prospecting, development and closing new business opportunities.
- Experience working with the B2B model, including sales, client relationships, and account management
- Ability to speak Mandarin to liaise with teams in China; Cantonese-speaking would be an advantage (to liaise with HK team).
Interested parties, please email to [email protected]
Karin Yong
Registration: R22108239
EA Licence: 01C3135
