CRM

GUERLAIN & YOU LOYALTY PROGRAM

• Manage the loyalty rewards catalogue and prepare brief to agencies for artwork changes. Ensure all deliverables are met within the given timeline.
• Manage inventory of Loyalty Gifts and ensure availability of gifts at stores.
• Update all other G&Y collaterals in a timely manner.
• Submit monthly CRM report to internal stakeholders for review.
   

EMAIL CAMPAIGNS

• Manage EDM calendar for tactical campaigns and new launches, including setting up of campaigns with minimal changes.

CLIENTELING/ TRADE

EVENTS

• Conceptualise and execute planned activations to ensure client satisfaction and positive event ROI. Provide on-the-ground support for all clienteling events.
• Work closely with internal team to source vendors, manage logistics, timeline and other details (eg. Transporation and F&B).
• Lead event briefings for internal team and ground staff, ensuring close communication with all stakeholders leading up to events.
• Lead monthly deployment of upcoming month’s events at all stores.
• Submit post-event reports to internal stakeholders for review.

TRADE

• Work closely with internal team to source vendors, manage logistics, timeline and other details (eg. Transporation and F&B) to create successful client events.

• Ensure all store collaterals and price lists are updated in a timely manner.
• Submit post-launch reports to internal stakeholders for review.
• Provide monthly updates on competitor landscape.

GENERAL MARKETING

• Provide day-to-day marketing and operational support for the Singapore Marketing Team.

The VP of Marketing plays a critical leadership role in shaping and driving the company’s overall marketing strategy for the purpose of business growth. This role is pivotal in advancing brand development, leading customer acquisition, enhancing customer retention, and building strong brand loyalty. The VP of Marketing is expected to align marketing efforts with the company’s overarching business goals, ensuring that every campaign, initiative, and strategy is both impactful and measurable. In this role, you will be responsible for maximising the ROI on marketing spend while leading and mentoring a high-performing team.

The ideal candidate is a dynamic leader with a strategic mindset, hands-on experience, and the ability to own and deliver results through a data-driven approach. You will act as the company’s chief storyteller, ensuring a consistent, compelling brand narrative that resonates across all marketing channels and engages customers deeply.

This is a highly visible role that requires a proactive, hands-on leader with the ability to own and drive marketing success across the organisation. If you are passionate about building brands, leading teams, and achieving measurable growth, this role offers the opportunity to have a lasting impact on both customer & company trajectories.

Responsibilities:

• Develop & Lead Marketing Strategy: Define and execute a comprehensive marketing strategy that aligns with the company's long-term growth goals. Spearhead initiatives that fuel customer acquisition, brand awareness, and revenue growth.
• Team Leadership & Development: Lead, mentor, and manage a team of marketing professionals. Create an environment that encourages innovation, performance excellence, and professional development. Set clear objectives for each team member and ensure cross-functional collaboration within the department.
• Brand Management & Storytelling: Act as the company’s chief storyteller, shaping and maintaining a consistent and compelling brand narrative across all touchpoints. Lead brand initiatives to solidify the company’s market position and create meaningful engagement with the target audience.
• Data-Driven Insights & Optimisation: Leverage data analytics to continuously improve marketing strategies, campaigns, and performance. Ensure that marketing activities deliver measurable results, and adjust tactics as needed to maximize efficiency and effectiveness.
• Marketing Budget Ownership: Take full ownership of the marketing budget. Monitor and optimise spend to achieve the desired Investor Acquisition Cost (IAC) and payback period goals. Demonstrate a keen focus on maximising ROI on every marketing dollar invested.
• Collaborative Partnerships: Cultivate and manage strong relationships with key external partners, agencies, and vendors. Ensure that all collaborations align with the company’s strategic marketing objectives and deliver high-quality outcomes.
• Cross-Department Collaboration: Work closely with the product and customer facing teams to ensure marketing efforts are well-integrated with broader business initiatives. Ensure the marketing strategy supports product launches, customer retention efforts, and revenue growth.

• A proven track record of successfully leading marketing efforts to drive growth.
• Demonstrated experience in building and executing data-driven marketing strategies through both paid as well as $0 marketing efforts.
• Strong leadership skills with a history of managing and growing marketing teams.
• Expertise in brand management, customer acquisition, and retention strategies.
• Understanding of online marketing levers and core metrics.
• Ability to translate business goals into actionable marketing objectives.
• Exceptional communication and storytelling abilities to articulate and promote the company’s brand narrative. These skills must translate into the investment universe.
• Willingness to be hands-on and to lead by doing. 

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display and merchandise garments to maximise selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack and label merchandise with security tags.​

• Support customer purchases and returns in the register.

Job Description

• Provide excellent customer service, product knowledge and recommendations to customer.
• Assist in inventory management and housekeeping.
• Expand company business
• Assist in ad-hoc job scope assigned by manager.
• Minimum 2 years of relevant experience.
• Good communication skills
• Salary Range $3500-$5500

A Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

The Cloud Sales Specialist is an overlay role and will identify, sell, and maintain sales relationships within customer accounts in his/her assigned territory.

You will be responsible to build relationships with prospects and/or existing customers. You will play a big role in understanding the customer’s business objectives, and the technical components of our solutions, and utilizing a deliberate sales methodology in achieving sales objectives.

Job Description:

1. Brainstorm and execute lead-generating campaigns such as cold-calling, edms, seminars, etc.
2. Generate new business through customer visits, cold calling, and follow-up on in-coming sales leads.
3. Oversee and execute end-to-end sales process for designated market segments with the manager.
4. Prepare and execute the stages of the sales process, including qualification, solution validation, proposal, and negotiations.
5. Create and achieve a sales pipeline to achieve targets set for assigned segments.
6. Achieve sales target.

Requirements:

1. Having experience in the Sales field for IT strategy development is preferred.
2. Having experience in selling Cloud-based business solutions to large enterprise customers on AWS, Microsoft Azure or GCP is advantageous.
3. Knowing cloud computing, such as Google Workspace, Office 365, and other related products.
4. Excellent customer service skills and professional presence.
5. Proven prospecting and sales cycle management skills.
6. Being proactive and driven in learning new emerging Cloud capabilities, and other disruptive technologies.

Join our dynamic team as a Counter Sales Assistant and embark on a rewarding career in a fast-paced retail environment. If you have a passion for customer service and enjoy engaging with people, this is the perfect opportunity for you!

What We Offer:

• Competitive Basic Salary: $2,175/month
• Performance-Based Commission: Earn up to an additional 10 % on your sales.
• Convenient Location: Our stores are centrally located for easy commuting

Job Responsibilities:

• Provide exceptional customer service with a positive attitude
• Assist customers with product inquiries and recommendations
• Handle transactions accurately and efficiently
• Ensure the counter area is well-organized and stocked
• Meet and exceed sales targets to maximize your commission

Requirements:

• Must be a Singapore Citizen or Permanent Resident
• Previous retail or sales experience is an advantage but not required
• Friendly, approachable, and a team player
• Strong communication and interpersonal skills
• Able to work on a rotating shift, including weekends and public holidays

Why Choose Us?

We value our employees and strive to create a workplace where you can thrive both professionally and personally. In addition to competitive pay and commission, we provide training and development to help you excel and grow with us.

Apply now and take the first step toward an exciting and fulfilling career!

Send your CV to [email protected] .

RESPONSIBILITIES

• Assist in writing and distributing pitch letters, news releases, backgrounders, fact sheets, bios, newsletters, reports and other communications material.
• Create and maintain media lists.
• Handle routine media inquiries.
• Monitor media to report coverage that affects the client’s business.
• Develop relationships with the media to convey the client’s message
• Proactively identify media opportunities.
• Conduct research for existing clients and new business proposals.
• Develop an understanding of the client’s business and handle basic research of the business and the industry to maintain a current knowledge base.
• May coordinate specific events and promotions for the client under the guidance of a supervisor.
• Assist in account administration duties such as billing and activity report

REQUIREMENTS

• Degree/Dip in PR / Political Science / Media/Communication or equivalent;
• Language skills: Fluency in English. Command of another language is considered a plus;
• Knowledge and interest in Communications, Public Affairs is a must
• Computer skills: MS Word, Outlook, PowerPoint and Excel
• Strong research and analytical skills
• Excellent communication & writing skills
• Ability to multitask, prioritize and perform under tight deadlines

Hybrid WFH arrangements

Roles & Responsibilities

• Assisting with daily operational tasks such as scheduling appointments, coordinating meetings, and organizing files and documents.
• Managing communications and correspondence between different departments and external parties.
• Coordinating with vendors and suppliers to ensure timely deliveries and payments.
• Creating and maintaining comprehensive databases, reports, and spreadsheets on organizational metrics, financials, and other related information.
• Identifying areas where improvements can be made in the organization, and contributing to innovation in operational processes.
• Map out annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Your Career

Working together with a Systems Engineer, you will be responsible for delivering SD-WAN sales in the region You are the primary point-of-contact for SD-WAN business in the region and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions. 

You will be tasked with bringing the benefits of SD-WAN/SASE solutions to customers. As a key member of the SD-WAN Sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with Pre-sales Engineers to drive growth for our SD-WAN solution. You will take ownership of growing the SD-WAN business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the SD-WAN business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive SD-WAN business
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that effect target markets
• Develop market strategies and goals for customers across the SD-WAN portfolio - understand the strategies, goals, and objectives of accounts
• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process
• Domestic travel and possible international travel as necessary

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR MISSION _________

Sellout Performance Report and Tracking (50%)

• Quarterly Beaute Research analysis on market trends/evolution and Gap-to-leadership
• Monthly Sellout Report analysis and tracking for all TR APAC markets
• Preparation of the Yearly Travel Exclusive (TREX) Roadmap
   

Go To Market Seminar Preparation (20%)

• Coordinate with Category Manager and assist with the preparation of Go-To-Market presentations, booklets and assortment analysis review (in/out strategy)
• Facilitate the Go To Market Seminar particularly on the planning, organization & coordination

Launch Preparation (10%)

• To support Category Managers with 360 Launch Event Pack preparation, including coordination with other functional marketing teams and dissemination to all TR APAC markets
• To build Post Launch Report alongside with Category Managers and identify key areas of improvement for 3-star launches across all axis

Competition Study (5%)

• Timely competitor study: Build monthly presentation deck to share competitor launches and interesting innovations to support Category managers in Novelty launch development
• Deep dive in Chinese markets/trends on social media (Little Red Bok, Douyin, Tiktok) to identify key beauty trends  

Support for Preparations on Key Meetings & other adhoc tasks (5%)

• Prepare and support with Data and Performance Analysis for Retailer meetings
• Operational support and coordination for key meetings (i.e Gifting, Organization etc)
• Weekly Marketing Newsletter preparation
• Weekly DiorINFO downloads
• Weekly Product Order support & coordination across TR APAC Regional Marketing Team

WHAT CAN WE OFFER?  _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?

Feeling is believing Fresh is sensorial beauty with proven results. The experience of our products—the textures and scents that ignite all your senses—is what sets them apart. But they are also scientifically proven to work extremely well. It’s this combination of high efficacy and amazing sensations that fresh is known for, and why those who know us love us. Join us for this internship opportunity and craft the future with us.

Opportunities & Exposure

1. Brainstorm and collaborate with the team to conceptualize, visualize, design and execute creative content and layouts to support SEA-Oceania regional marketing & local markets' campaigns
2. Understand business and marketing directives and brief and transform them into an array of marketing design
3. Design and produce marketing collaterals for print and digital, including websites, EDM, social media, brochures, banners, packaging print and other marketing materials with understanding of market design preferences
4. Utilize designs to convey effective messages to audiences to achieve business goals

As the Senior Marketing Manager for FHA, you will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for the events, with the core KPIs of delivering good and quality attendance and attendees’ experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Develop marketing and client engagement strategies and initiatives for the Asia region to enhance Events awareness, drive sales and grow market share. Then work hands-on with members of the Marketing team to deliver each initiative on the marketing calendar
• Develop regional digital and social media strategies in line with event branding guidelines and campaigns, leveraging local insights and influencers to build brand awareness 
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
• Track responsible budgets and investments, ensuring budgets are managed in a timely manner and evaluate effectiveness and relevant performance metrics
•    support competitive benchmarking and provide data-driven insights and best practices for strategic planning;
•    Manage content, social media, creative and marketing agencies and suppliers for identifying market opportunities and delivering aligned impacts
•    Works closely and collaboratively with the Event and Sales team to plan and execute the event’s entire marketing campaign. 
•    Work with trade media and partners such as trade associations to extend promotional reach
• Onsite event management including but not limited to
  • Pre-registration and onsite registration
  • Supervision of survey temps to ensure quality insights are captured
  • Obtaining exhibitor and visitor quotes

1. TRADE MARKETING PLAN

• Oversee the animation calendar to ensure it is fully updated.
• Manage and update the full-year Trade plan according to changes from markets, and carry out detailed analysis of trade data by axis and by market.

1. TRADE COORDINATION & OPERATIONS

• Assist the Trade Marketing Executive to design customer journey and manage the trade operational execution (brief to designer team and coordination with markets).
• Developing trade tools adapted to TR APAC markets for all Travel Retail activations across the region.
• Liaise with external suppliers to ensure efficient coordination of trade tool production and delivery to the Local Markets

1. MARKETING LAUNCHES PREPARATION

• Preparation of 3 axis launch packs with information from headquarter and adapt to Travel Retail market.
• Help to update 360 launches prior to launch.

1. COMPETITION RESEARCH AND ANALYSIS

• Prepare newsletter detailing key competitor animations to ensure the team has the latest market information.
• Follow-up on China local market activities: Little Red Book, Tmall, Weibo.
• Mystery shopping in local market to monitor competitor animations.
• Conduct in-depth research about industry best practice in terms of trade retailtainment and customer journey innovation (ability to leverage on Chinese sources would be an advantage).

1. TRANSLATIONS
   • Create Chinese translations for regional GWP showcards.
   • Support the Trade Marketing Executive in Chinese-English translation.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

Responsible for driving programs and campaigns to meet the company business

goals. This includes growing visitor traffic, product click traffic and customers’

engagement bringing positive profitability in sales to e-commerce sites.

Driving activities and promotions are pivotal to grow business & meet the company

business and strategic goals.

1) Up-to-date product information in the websites and e-commerce sites. That is, image quality, curated photos, stocks status, product information, product key words in listing and all efforts.

2) Lead and initiate social media marketing to increase followers and drive sales in current social channels – EDMs, Facebook ,Telegrams, Instagram; but not limited .

3) Response and engage with social media followers and customers meeting KPI.

4) Propose & execute promotion and campaign assigned for websites and marketplaces.

5) Report: Weekly/ Monthly/Quarterly activities and results

6) Any duties and assignments assigned by immediate Superior.

You will be flexible, highly self-motivated and positive with the ability to work both autonomously and as part of a successful and productive team. Displaying high attention to detail and a commitment to execute high quality tasks, you will also possess exceptional communicative abilities which can be used to successfully build relationships at all levels.

Desired Skills:

Project Management, Digital marketing, Design with Canva and Photoshop, Microsoft office, photography, copywriting, socialmarketing, leadership.

Bilingual in English and Chinese.

Interested candidates should apply online or email to [email protected] with detailed resume and photo.

We regret to inform that only shortlistedcandidate will be notified.

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