Job Summary

As a Head of BD and Sales (Healthcare), you will play a key role to lead the Healthcare Sales Department in developing and implementing company-wide sales strategies to drive revenue growth and achieve business objectives, ensuring high levels of quality, service, and customer satisfaction.

Responsibilities

1) Market Strategy and Development:

• Conducting market analysis and trend forecasting to inform sales strategy.
• Identifying new business opportunities and markets to drive growth.
• Aligning sales strategies with overall company objectives, ensuring a cohesive approach.
• Developing and executing tactical sales plans.
• Focusing to meet short-term sales goals and targets.

2) Team Management and Development:

• Hiring and developing sales personnels to drive growth.
• Creating and maintaining a high-performance sales culture that rewards innovation and excellence.
• Implementing performance metrics and evaluation to measure team success.
• Providing coaching and mentorship to team members.
• Conducting regular performance reviews.

3) Customer Relationship Development and Marketing

• Managing key accounts and resolving escalated customer issues, ensuring high customer satisfaction.
• Identifying upselling and cross-selling opportunities.
• Building strong relationships with customers and partners.
• Savvy with both B2B marketing and B2C marketing, including digital and omnichannel marketing.

4) Financial Management:

• Managing the overall sales budget, ensuring effective allocation of resources.
• Forecasting revenue and setting pricing strategies to drive growth and profitability.
• Reporting sales performance to the BOD and stakeholders, providing insights and recommendations for improvement.

Requirements

• Minimum of 15 years of relevant experience in healthcare sales, with at least 10 years in a managerial role. Minimum Bachelor's degree in Business, Marketing, or a related field. An MBA is preferred.
• Proven track record of sales leadership and revenue growth to bring in revenue of SGD$5billion or MYR$15billion (min).
• Strong strategic thinking and business acumen to demonstrate an understanding of the overall business strategy and be able to develop sales strategies that align with company objectives.
• Proven ability to lead and motivate teams, with excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting.

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please click to apply. joey.teo(a)bayesrecruitment.com

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com

EA License 10C5468 | EA Registration R2197948

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Fitness Sales Consultant

5.5 days | 11am – 8pm (1 to 2 hours break) | Willing to work on weekend
Basic Salary : From $1,800 + Commission | Gross up to 3000 +
Address : Suntec or Tai Seng

Requirement

• Prior sales experience, preferably in direct sales, retail, or the fitness industry

Responsibilities

• Meet and interact with individuals from diverse backgrounds to promote products and services.
• Build and maintain strong relationships with existing clients to ensure high levels of satisfaction and repeat business.
• Perform general administrative tasks related to sales and client management as required.
• Drive sales through effective communication, understanding client needs, and presenting suitable solutions

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Maintaining long-lasting relationships with existing customers through exceptional after-sales service. • Actively sourcing new sales opportunities through cold-calling and emailing. • Developing in-depth knowledge of product features and benefits. • Utilizing virtual meetings to build relationships with new customers. • Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products. • Advising customers on suitable product selection based on their needs and specifications. • Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process. • Following up on sales inquiries that are made by potential customers through different channels. • Setting up face-to-face meetings between potential customers and Outside Sales Representatives.

Minimum diploma / degree in any field. • Experience in Information Technology would be advantage. • Able to read and speak Japanese to liaise with Japanese customers would be an advantage. • Experience in sales in managed services will be given priority. • Candidate excellent communication skills with no experience may apply. • Excellent negotiation and consultative sales skills. • Effective communication skills. • Exceptional customer service skills

• Promote sales and special offers to achieve store targets and increase revenue.
• Assist with inventory management and restocking shelves as needed.
• Maintain a clean and organized store environment.
• Ensure that products are properly tagged and pricing is accurate.

Requirements :

• GCE N level and above
• At least 1 year of retail sales experience.
• Ability to work in a fast-paced environment and handle multiple tasks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Rsolute Inc.; Where expertise meets innovation. We specialise in impactful face-to-face marketing, dedicated to propelling brands to their utmost potential.

We measure success not only through results driven strategies for our clients but also for our people, making sure each and everyone reaches their utmost potential.

Description:

• Represent clients' products and assist in their growth and expansion.
• Building customer relationship by servicing the clients' existing or new accounts.
• Come up with innovative strategies to acheive desired sales targets.
• Product training to make sure knowledge is relevant.

Requirements:

• Driven and self discipline.
• Willingness to learn.
• Strong interpersonal skillset.
• Team player, able to adapt to environment.

Love travelling? Perfect as we have travelling opportunities here!

Job Description:

• Primarily responsible for the Transaction Banking business of Non-Japanese clients in Singapore, including in-bound Asian, EU & US MNC
• Contribute to the Bank’s, the Units business performance by achieving the Asia Pacific & individual country profit targets as laid down by GCC & GPU.
• Achieve individual KPI’s as laid down by GTBD management.
• Promote transaction banking business to capture and increase Cash, Trade & Transactional FX flows in cooperation with branches in the Asia Pacific, U.S. and Europe
• Promote the business by supporting GRM offices, in-country GTB team and other departments. Supporting activities are including marketing, business planning, sales, development, implementation and training.
• Support RM Offices, in-country GTB team and other Departments in Marketing & Sales, Solution Providing, Coordination, Create Proposals, Response to RFP, Presentation, Documentation, Performance Monitoring, etc.
• Address target customer’s transaction banking service requirements by supporting RM Offices and Departments to develop local services & products.
• Make business plans for the Department to maximize its performance.
• Ensure routine tasks (HR, Reporting, Team administrations, etc.) are completed properly and in a timely manner.
• Make periodical and timely reports to the Management about the Department operation.
• Conduct duties and responsibilities from the compliance standpoint
• Conduct other ad-hoc duties required by the SH and the Management.


Job Requirements:
• 12-15 years of Transaction Banking experience with at least 10 years of Trade/Cash sales knowledge
• Good commercialization experience and has experience working with local and MNC clients
• Relevant graduate, post graduate degree
• Ability to work in a matrix organization including using influencing skill to drive business
• Bias for action and ability to get things done; Perseverant, Analytical and ability to manage ambiguity.

• Manage the Influencer strategy through gifting, events and activations, and social content.
• Handle the development and performance of influencer marketing campaigns across social and offline channels.
• Build-up the growing Influencer team, optimizing and scaling the existing programs, work closely with the in-house Creative team to drive impact across all social channels.
• Establish and build relationships with key industry partners on social platforms.

Requirements:

• Degree and above
• At least 5 years of influencer marketing, social media experience in the E-Commerce, Fashion/Retail industry.
• Skilled in leading social media platforms (TikTok, Instagram, YouTube, Twitter, Facebook, etc.) and understands digital marketing trends.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Process all customer quotation by making competitive and clear business proposals
• Participate in customer visits and trade shows
• Maintain good working relationship with customers
• Maintain an up-to-date customer contact database
• Provide basic technical support to the customer
• Propose alternatives and participate in upselling when there is a need to
• Notified customer when there is delivery delays
• Follow up on quotes on a regular basis

Requirements

• Bachelor Degree in Aerospace / engineering / business or equivalent
• inside / pre-sales experience in any industry will be a plus
• Knowledge of negotiation techniques
• Comfortable working in seletar area
• Work arrangement : 5 day work week at the moment in the office
• Training given to candidate with no experience

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Roles & Responsibilities

At TEAM, we believe it’s our people who make us who we are. We’re an international sales and marketing company with a strong track record of delivering amazing results for our clients. We’re all about giving opportunities to develop the next wave of talent!

If you’re looking for a workplace that focuses on:

• Growing both your business and personal skills
• Gaining exposure to different industries and sectors
• Recognizing and rewarding your hard work

Your Role:

• Work closely with major clients to create solutions and strategies for their target audience
• Boost brand awareness and provide top-notch customer service for clients
• Develop leadership skills to coach and motivate your team
• Help coordinate operations and expansion plans

What We Offer:

• Coaching and one-on-one guidance (Entry-level and fresh graduates welcome!)
• Overseas opportunities and international development workshops
• A fun, vibrant, and collaborative team environment
• Clear path for career advancement

Who We’re Looking For:

• Driven individuals with a great attitude and a passion to learn
• People who take initiative and thrive in a team setting

Ready to kickstart your career? Apply now and let’s do this!

We are scouting for talent who aspires for more and is driven to achieve what they set their sights on!

We are looking for candidates to drive new businesses, to SUPPORT and to INTRODUCE new customers to our clients.

This is an EXCELLENT opportunity for you, if you’re looking to make a huge impact in a HIGH- GROWTH environment. If you thrive on ownership and functioning creatively and collaboratively with teammates, this is the role for you!

What you'll bring to the table:

- Good communication skills
- A love for regular human interaction.

- Self-motivated.

- If the word "NO" just makes you more adamant to succeed at something.

What we HAVE:

- Supportive team who coach and developing talented salespeople.

- Realistic goals and activity-based bonuses, with competitive commissions.

- Regular company and team social events.

If you have what it takes, then we would definitely like to speak with you!

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction

Job Description:

•  Develop branding strategies and innovate new ideas to support company expansion and growth.
•  Utilize diverse communication channels to enhance customer acquisition efforts.
•  Familiar with various social media marketing strategies
•  Manage various aspects of new sales campaigns and launches.
•  Stay updated on market trends and effectively communicate strategies to clients.

Qualifications

• Diploma/Degree in Marketing related fields
• Fresh-grads welcome!
• Strong communication and interpersonal skills are essential.
• Desired attributes include commitment, self-drive, positivity, and initiative.
• Familiarity with current marketing trends and strategies is preferred, along with being driven, resourceful, creative, and detail-oriented.

Working Day: Monday – Friday (8.30am – 6pm)
Working location: Ubi
Salary: SGD 2,200 – SGD 2,500 + Commission + Allowance

Job Description:

• Active canvasing for new customer base
• Achievement of agreed upon sales targets and outcomes within schedule
• Pre-sales activities to ensure healthy pipeline and good closure rate, with post-sales activities occasionally according to sales requirement
• Performance of sales cycle which includes sales quotation, order confirmation, purchase requisition, delivery (urgent case), installation (occasionally), payment collection

Requirements:

• Basic IT knowledge in Tele-Communication, Excel, PowerPoint
• Polytechnic Diploma - Electrical & Electronics Engineering is preferably.
• IT Solution selling and experiences in Electronics, Transport, Logistics, Aerospace, Hospitality industries is preferable.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $3,000 Basic + Commission + Transport Allowance + AWS

Responsibilities

• Cold calls to prospects & sales visit
• Prepare monthly sales report
• Promote international air and ocean services
• Achieve sales target
• Identify potential clients and develop new accounts
• To manage sales and daily logistics duties
• Ensure high customer satisfaction
• Conduct Marketplace and research
• Identify and enlarge targeted customer base
• Ensure smooth freight service from pick up to delivery
• Other ad-hoc duties as assigned by the Manager.

Requirement

• Diploma in Logistics/Supply Chain Management/Shipping or a related field
• Proficient in Microsoft Office
• At least 2-5 years of sales experience in the logistics industry
• Prior experience with shipping sales would be advantageous

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Position Title: Recruitment Consultant

• Working Day: Monday - Friday
• Working Location: Shenton House (Near Shenton Way / Downtown MRT)
• Salary: $2,850 - $2,950 + Commission

We are seeking talents that are driven, dynamic and have a passion for people and would like a career that will value add to the lives and career of people.

One of the most rewarding commission and incentive scheme in recruitment industry No limit cap on commission and earnings.

Requirements:

• Possess Diploma / Degree in any discipline
• Willing to take CEI Course & Exam
• Mentorship Program & Training Provided

Responsibilities:

• Engage in full cycle of recruitment process
• Accountable for sourcing, conducting interviews and assess job applicants in accordance to clients' needs and requirements
• Coordinate interviews between clients and candidates
• Managing job offer process and negotiating salary package
• Deliver positive candidate experience and act as career advisor to candidates
• Other administrative duties

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are a rapidly growing company in the field of e-commerce, well known in the wedding and party related industry, with a huge following on various digital platforms (TikTok, Instagram, YouTube, Twitter, Facebook, etc.).

Position Summary:

Reporting to the Marketing Manager, Influencer Marketing Manager will manage our Influencer strategy across gifting, events and activations, and social content. You will be responsible for the development and performance of influencer marketing campaigns across social and offline channels.

You will also build-up and manage our growing Influencer team, optimizing and scaling our existing programs, work closely with our in-house Creative team to drive impact across all social channels, and be responsible for establishing and building relationships with key industry partners on social platforms.

Responsibilities:

• Identify talent partners based on company initiatives and project needs, taking a strategic, data-driven, and holistic view of influencer marketing encompassing nano, micro, macro influencers, content creators.
• Continue to nurture our existing influencer community while looking to expand into new demographics and strengthen influencer relations by managing day-to-day communication with influencers via email, phone, text, etc.
• Maintain talent relationships and create connections with new partners through mailings, giftings and outreach on brand initiatives, building close relationships that create alignment and transparency.
• Exceed targets across revenue, engagement, messaging and follower growth, working closely with the social, communications and editorial teams.
• Manage influencer marketing forecast, budget, and optimizations based on business needs.
• Measure success of social media activations through KPIs and forecasting.
• Develop and manage an Influencer calendar that we can leverage across all our social channels.
• Stay on top of pop culture, social media, influencer trends, as well as emerging technologies and social media platforms and platform updates.

Requirements:

• Bachelor’s Degree or equivalent experience.
• 5+ years of related experience, preferably within Influencer Marketing, social media, or PR in the fashion industry.
• An ideal candidates will have a personal rolodex of influencer and celebrity talent relationships with and an eye for new upcoming talent.
• Expert in leading social media platforms (TikTok, Instagram, YouTube, Twitter, Facebook, etc.) and understands digital marketing trends.
• Ability to think strategically and creatively.
• Flexibility to adapt quickly to changing business needs and dealing with ambiguity.
• PC Skills, including MS Office, and MS Outlook.
• Excellent written and verbal communication skills with keen attention to detail.
• Comfortable with occasional travel.
• Self-starter, ability to thrive in a fast-paced environment.

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction

About Us:

We are passionate about face-to-face marketing. We believe in building relationships on trust and are committed to creating an environment where creativity and innovation thrive. Our team compromises dynamic individuals driven by a shared vision to build brands.

We are seeking the next upcoming individual who will join our team to drive sales. You will play a pivotal role in representing clients to build brand awareness, working closely with like-minded individuals.

Responsibilities:

• Develop Brand Awareness
• Execute Marketing Campaigns

Requirements:

• Team Player
• Eager to Learn
• No Prior Experience needed

Why Join Us:

You will be part of a vibrant and supportive team. We offer Travelling Opportunities, Career Growth, and Weekly Uncapped Earnings.

We are seeking a highly quantitative, process and detail-oriented Program Manager to join the central team of our APAC Sales Strategic Planning & Operations (SSPO) Team. The mission of the APAC SSPO team is to maximize business performance by being the objective, trusted partner to the sales organization – through strategic planning, driving critical projects in partnership with cross functional teams and operational excellence. The successful candidate will be part of the central APAC SSPO team. The central team covers reporting, planning and operational processes and works with the broader APAC SSPO team and other cross functional teams to drive implementation of strategic decisions. The candidate is expected to combine strategic and operational planning, analysis and decision-making skills with highly analytical insights. Stakeholder management and communication skills are necessary. The candidate is expected to work well independently and in collaboration and be comfortable with working in a fast-paced, dynamic environment.

Responsibilities

• Support management in strategic, business and operational planning. Support key leadership meetings and offsites, facilitate leadership alignment on key issues and opportunities
• Identify, scope and deliver critical projects and initiatives, partnering with cross-functional teams across the organization
• Drive efficient processes (e.g. KPIs, revenue reporting, annual planning process, quota setting, portfolio selection, revenue reporting, opex & headcount) as well as other sales processes to support the broader APAC SSPO team
• Collaborate closely with sister teams and XFN SSPO to scale best practices and drive alignment with global processes
• Conduct revenue analysis to identify trends and factors of growth. Monitor forecasts and benchmark performance while understanding the sources of deviation. Consolidate and present insights to APAC leadership
• Lead APAC wide projects and/or implement the program framework for global initiatives for local implementation
• Autonomously handle ad-hoc requests from the business

Minimum Qualifications

• Bachelor's degree in a business, marketing, analytical or related field (e.g. Business, Marketing, Engineering, Mathematics, Statistics, or Economics)
• 7+ years of experience leading strategy and operations projects in a consulting environment, corporate strategy/operations team, quantitative field (e.g. investment banking, private equity) or similar tech company
• Distinctive problem solving and analytical skills, ability to solve complex and diverse business problems (commercial, operational, organizational)
• Experience leading and influencing stakeholders at all levels of an organization. Design, lead and execute analysis and effectively communicate insights
• Proficiency with SQL and experience extracting data from large / complex databases
• Strong communication & presentation skills

Preferred Qualifications

• Experience in data visualizations and building scalable reporting tools
• Experience in the digital media industry. Understanding of organizational dynamics, operating experience with large and complex organizations

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

About BellapierreBellapierre is a renowned beauty brand dedicated to providing high-quality, natural, and cruelty-free makeup products. Our commitment to innovation and excellence has made us a leader in the beauty industry, trusted by customers around the world. At Bellapierre, we believe in empowering individuals to express their unique beauty through our wide range of products, from vibrant mineral makeup to luxurious skincare essentials.Job Responsibilities:Greet and engage every customer, enhancing their experience with excellent service and in-depth product knowledge.
Provide hands-on demonstrations of cutting-edge makeup products.
Identify and capitalize on sales opportunities using upselling and cross-selling techniques.
Build strong customer relationships and meet individual sales targets each month within a team environment.
Perform any other assigned duties.
Requirements:Passionate about Beauty and Sales!
Customer-focused, highly motivated, and driven to exceed sales goals.
Positive, eager to learn, and adaptable to a fast-paced retail environment.
Outgoing personality with excellent communication skills.
Professional presentation and a positive attitude.
Flexibility to work weekends, public holidays, and varying schedules.
Previous experience in the beauty/retail industry is advantageous.
Benefits:Uncapped commission (Top performers can earn up to $7K-8K per month!)
Flexible work hours
Daily motivation and performance bonuses
Work Hours: 8 hours/day within retail hours (11 am to 07 pm), 5 days a week
Eligibility:Applicants: Singaporean / Singapore PR

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $3,000 Basic + Commission + Transport Allowance + AWS

Responsibilities

• Cold calls to prospects & sales visit
• Prepare monthly sales report
• Promote international air and ocean services
• Achieve sales target
• Identify potential clients and develop new accounts
• To manage sales and daily logistics duties
• Ensure high customer satisfaction
• Conduct Marketplace and research
• Identify and enlarge targeted customer base
• Ensure smooth freight service from pick up to delivery
• Other ad-hoc duties as assigned by the Manager.

Requirement

• Diploma in Logistics/Supply Chain Management/Shipping or a related field
• Proficient in Microsoft Office
• At least 2-5 years of sales experience in the logistics industry
• Prior experience with shipping sales would be advantageous

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Singapore Based (Ubi)
• Monday – Friday (8.30am – 6pm)
• Salary: SGD 2,200 – SGD 2,500 + Commission + Allowance
• Polytechnic Diploma - Electrical & Electronics Engineering is preferably; IT Solution selling and experiences in Electronics, Transport, Logistics, Aerospace, Hospitality industries is preferable.
• Career Progression Opportunities

Job Description:

• Active canvasing for new customer base
• Achievement of agreed upon sales targets and outcomes within schedule
• Pre-sales activities to ensure healthy pipeline and good closure rate, with post-sales activities occasionally according to sales requirement
• Performance of sales cycle which includes sales quotation, order confirmation, purchase requisition, delivery (urgent case), installation (occasionally), payment collection

Requirements:

• Basic IT knowledge in Tele-Communication, Excel, PowerPoint
• Polytechnic Diploma - Electrical & Electronics Engineering is preferably.
• IT Solution selling and experiences in Electronics, Transport, Logistics, Aerospace, Hospitality industries is preferable.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is specialized in the production and distribution of disposable medical devices.

• Develop and implement sales strategy to achieve the company's goals and objectives in the Cardiology and Radiology product lines both in Singapore and Malaysia.
• Create and execute business plans and key account plans to meet sales targets.
• Identify key decision makers and influencers and leverage relationships to support the introduction of the assigned products.
• Manage new product launches in Singapore and Malaysia.
• Gain insights into competitor actions and devise strategies to proactively address them.

Requirements:

• Degree in Science or equivalent
• At least 5 years of medical device sales experience in Cardiology and Radiology Products.
• Strong connection with key leaders in both Singapore and Malaysia.
• Able to build and maintain effective business relationship.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 1 to 2 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
• Ability to multi-task, with experience handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• IT outsourcing experience with proven track records preferred
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems