Marketing & Content Associate | Fund Manager | New Headcount

Our client, an up-and-coming fund manager with a venture capital (VC) business, and a multi family office setup, is looking to bring in a marketing and content associate. With new funds raised and new investments made, the marketing hire will play an important piece in branding the business, while bringing value for the portfolio companies under the VCs' care.

The marketing associate will be taking the lead for creation and updating of marketing materials and content, which includes update and improvement of firm's existing website, pitchdeck, marketing narratives, to development of video and podcast, which includes filming and editing.

We are targeting young marketing professionals with agency background, or fresh graduates with content creation experience (open to personal or professional). Experienced marketeers looking for fractional gigs will be welcomed. Candidates with a passion towards the wealth and investment management industry will be preferred. This role is open to Singaporeans or PRs only.

Pan & Company Pte Ltd | Licence 18S9074 | R1877899

Our client is a joint law venture of foreign and local based firms.

• Assist in creating and distributing marketing materials, such as brochures, newsletters, and social media posts.
• Maintain the firm’s website and social media platforms by updating content and ensuring accuracy.
• Coordinate events, seminars, and networking opportunities to promote the firm's services.
• Conduct market research to identify trends and opportunities for client outreach.

Requirements:

• GCE A Level and above
• Strong written and verbal communication skills with attention to detail.
• Proficiency in digital marketing tools, social media platforms, and basic design software.
• Ability to multitask, meet deadlines, and work effectively in a team environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is a joint law venture of foreign and local based firms.

• Assist in creating and distributing marketing materials, such as brochures, newsletters, and social media posts.
• Maintain the firm’s website and social media platforms by updating content and ensuring accuracy.
• Coordinate events, seminars, and networking opportunities to promote the firm's services.
• Conduct market research to identify trends and opportunities for client outreach.

Requirements:

• GCE A Level and above
• Strong written and verbal communication skills with attention to detail.
• Proficiency in digital marketing tools, social media platforms, and basic design software.
• Ability to multitask, meet deadlines, and work effectively in a team environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Sick of your 9-5 desk bound role?

We look for:

- Great team player

- Enjoys working outdoors and talking to people face to face

- Great attitude

We provide opportunities like:

- Personal development (Workshops and sharings)

- Uncapped earnings!

- Advancements!

If you’re keen to know more info, contact me at 91279958

Job Description & Requirements

JOB DESCRIPTION

Job Title

Senior Manager (Japanese Business - Marketing)

Occupation

Senior Manager

Roles & Responsibilities

Principal Accountabilities:-

1. Lead and in-charge the Special Projects such as:-

a. To enhance the service quality of the Japanese Business;

b. To establish customer benefit services with vendors;

c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.

2. Report in Japanese regularly to our Head Office in Tokyo.

3. Underwrites and specialize in Marine Hull and other general insurance classes.

4. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.

5. Provide Japanese language support to staff in other departments, where appropriate.

6. Provide administrative support.

7. Plan and organize visitations to clients (new business/renewal/claims happenings).

8. Develop good relationship with clients to maintain and enhance existing clients’ business.

9. Plan renewal strategies for Japanese corporate clients.

10. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.

11. Prepare referral form, issue Cover Notes and collect of premiums.

12. Maintain clients’ details and information.

Job Requirements:-

1. Minimum Degree Holder qualification;

2. At least 10 years of experience in General Insurance industry;

3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;

4. Good understanding of doing Japanese business;

5. Possess good interpersonal and communication skills;

6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;

7. Organized and has the ability to work under pressure;

8. Able to work independently and interact with different levels of customers;

Good working knowledge of Microsoft Office application.

What do you do in your role?

- Do in-person presentations for B2B (business-to-business) meetings.

- Connect with business owners, negotiate deals, and team up to reach more customers.

- Help clients boost their brand visibility and grab a bigger slice of the market.

- Share clear info about our products or services with potential customers.

- Drive growth by expanding our B2B offerings and improving what we do.

- Keep an eye on market trends, customer preferences, and what competitors are up to.

- Take care of current leads and manage those accounts.

- Scout for new leads and work to turn them into new customers.

So, what makes you a good fit?

- Great at talking to people and building relationships with customers.

- Self-driven and good with basic project management, able to work solo or as part of a fast-moving team.

- Can research market trends easily.

- No experience? No problem—everyone's welcome to apply! We’ll provide product training.

- Must be adaptable and comfortable handling uncertain situations.

Are you a driven, self-starter with a passion for sales and an entrepreneurial spirit? Join us as a Sales Representative and take ownership of your success in an exciting, fast-growing environment!

What You'll Do:

• Drive Sales: Prospect, close deals, and build lasting client relationships.
• Own Your Territory: Treat your sales role like your own business, creating strategies to maximize results.
• Innovate: Bring fresh ideas and collaborate to improve sales processes and strategies.
• Exceed Targets: Set ambitious goals and deliver results, with unlimited earning potential.

Who You Are:

• Entrepreneurial: You think outside the box and take ownership of your work.
• Sales-Driven: Proven success in sales (B2B/B2C) and exceeding quotas.
• Self-Motivated: Comfortable working independently and managing your time.
• Excellent Communicator: You build rapport and present solutions that resonate with clients.

Why Join Us?

• Unlimited Earnings: Competitive income in a performace team.
• Growth Opportunities: Be part of a company expanding globally, with room for career advancement.
• Impact: Make a direct impact in a company that values innovation and results.

Ready to take charge of your career? Apply now and make a real impact in the team.

Job Description & Requirements

Roles & Responsibilities

Principal Accountabilities:-

1. Lead and coordinate Special Projects such as:-

a. To enhance the service quality of the Japanese Business;

b. To establish customer benefit services with vendors;

c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.

2. Report in Japanese regularly to our Head Office in Tokyo.

3. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.

4. Provide Japanese language support to staff in other departments, where appropriate.

5. Provide administrative support.

6. Plan and organize visitations to clients (new business/renewal/claims happenings).

7. Develop good relationship with clients to maintain and enhance existing clients’ business.

8. Plan renewal strategies for Japanese corporate clients.

9. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.

10. Prepare referral form, issue Cover Notes and collect of premiums.

11. Maintain clients’ details and information.

Job Requirements:-

1. Minimum Degree Holder qualification;

2. At least 3 years of experience in General Insurance industry;

3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;

4. Good understanding of doing Japanese business;

5. Possess good interpersonal and communication skills;

6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;

7. Organized and has the ability to work under pressure;

8. Able to work independently and interact with different levels of customers;

Good working knowledge of Microsoft Office application.

Manage the Business Development of the company:

- Consult and manage the business marketing strategy and operaton.

- Manage the customer relationship.

Requirements:

- Min 3 years of management experience.

- Experience in sales and customer relationship management

- Strong communication and interpersonal skills.

We are medical aesthetic clinic, looking for staff who has passion in the following job:

- create post, video, story for social media platforms such as IG FB TikTok XHS

- article writing

- email marketing (mailchimp)

- source and manage influencers

- assists in company marketing activities

- answer enquiries

Work as a team with colleague who handle SEO and SEM.

Working monday to friday, in office. WFH can be arranged if needed.

Additional incentive if able to fullfill KPI on time.

New Year, New You: Start Your Journey with Solious Marketing Solutions!

Hey, you. Yes, you! It’s 2025, and we know you’re looking for more than just another job. You want a career that excites you, challenges you, and helps you grow – not something that leaves you stuck in the same place.

We’re Solious Marketing Solutions, a Singapore-based sales and marketing agency that’s all about making big things happen. And we’re looking for fresh grads like you – people who are hungry for success, eager to learn, and ready to make 2025 the year everything changes.

Why Solious?

We get it – stepping into the working world can feel like a big leap. That’s why we’re here to guide you every step of the way. At Solious, we believe in:

• Building People First
• We don’t just care about hitting targets – We care about you. Whether it’s personal growth, career skills, or building confidence, we’ve got your back.
• Learning by Doing - No textbooks, no boring lectures. You’ll be in the field, learning the ropes hands-on, with a team that’s here to support you.
• Celebrating the Wins – Big and Small. Achieve your first sales target? We’ll celebrate. Smash your monthly goal? We’ll celebrate even louder. Here, every step forward matters.
• Growth at Your Pace - Want to lead a team? Or maybe you’re exploring your options? With us, you’ll grow as fast as you’re ready because your potential has no limits.

What You’ll Do

• Represent trusted brands and connect with customers face-to-face (this is not desk work!).
• Learn the art of sales, communication, and leadership from experienced mentors.
• Set personal goals, hit them, and then set even bigger ones.
• Work as part of a supportive, high-energy team that feels like family.

What We’re Looking For

This is for you if:

• You’ve just graduated and are ready to take on the world.
• You’re a people person who loves a good chat.
• You’re the kind of person who sees a challenge and thinks, “Bring it on!”
• You’re driven to succeed – not because someone tells you to, but because you want it for yourself.
• You’re ready to hustle, learn, and grow every single day.

What’s Life Like at Solious?

Picture this:

• Starting your day with your team, full of energy and plans to crush it.
• Working on campaigns that take you across Singapore, meeting people from all walks of life.
• Enjoying kopitiam lunches, cracking jokes in Singlish, and celebrating wins together.
• Knowing you’re in an environment where your hard work truly pays off.
• This isn’t your usual desk job. It’s dynamic, fun, and, most importantly, meaningful.

Make 2025 YOUR Year

If you’re ready to step out of your comfort zone, learn something new every day, and work with a team that’s as ambitious as you are, we’d love to hear from you.

Job Scope

• Handling walk-in clients at retail storefront, encompassing both sales and buyback transactions during office hours.
• Effectively engage in customer interactions, offering product knowledge and making tailored recommendations to guide purchasing decisions.
• Accurately evaluate and assess purity and value of items (both bullion and scrap) brought in by customers for potential repurchase, adhering to established buyback policies and guidelines.
• Providing assistance in phone, online, and email inquiries in a timely and professional manner, including addressing customers’ concerns and issue resolution.
• Reach out to prospective clients and collaborate with internal teams for successful acquisition and onboarding of clients.
• Ensuring and performing KYC/AML/IPPC filing and client onboarding support and related requirements.
• Achieve team sales objectives and outcomes to meet agreed monthly/quarterly targets.

Requirements

• Past experience in Jewellery Retail or Pawnshop business will have strong advantage
• Motivated team player
• Strong interpersonal skills and service-oriented mindset

Our client, a renowned global expert in high-quality motion control across various applications and industries, is seeking a Sales Manager for the ASEAN Region.

Responsibilities include managing customer relationships, coordinating technical and commercial activities, ensuring quality, and achieving continuous improvement while balancing customer needs with company interests.

Key Responsibilities:

1. Customer & Partner Management:

• Develop strategies for assigned accounts, including product and pricing strategies.
• Provide excellent customer service and maintain regular engagement with customers and sales partners through visits and feedback collection.
• Monitor customer payment behavior and manage overdue payments.
• Lead change management initiatives and negotiate pricing adjustments.

2. Market Development:

• Identify and acquire new customers.
• Analyze market data, trends, and potential; develop market strategies.
• Provide sales forecasts and ensure sales targets are met.

3. Key Account Management:

• Manage assigned accounts and support global Key Account activities.
• Maintain and update won-lost lists and project management deliverables.
• Generate reports on account status and actions.

4. Quotations & Contracts:

• Address technical requests with engineering teams and prepare customer quotations.
• Negotiate pricing, terms, and contracts while ensuring compliance.

5. Application Engineering:

• Coordinate projects between customers, engineering teams, and global operations.
• Support new developments, design changes, and approvals.
• Address quality complaints and facilitate solutions.

6. Dealer Network Management:

• Identify and onboard new sales partners.
• Train sales partners and customers on product offerings.
• Develop and manage dealer networks to optimize sales.

7. Competitor & Market Analysis:

• Monitor competitor activities, product ranges, and market trends through customer interactions and industry events.

8. Systems & Processes:

• Utilize CRM, SAP, and internal systems to manage claims, reports, and operational data.

Qualifications:

• 5–10 years of experience in the automotive industry.
• Technical degree, preferably in mechanical engineering.
• Strong sales experience; familiarity with SAP and Microsoft Office preferred.
• Proven ability to analyze markets, negotiate contracts, and manage key accounts.

Soft Skills:

• Strategic thinker with excellent communication and interpersonal skills.
• Proactive problem-solver with a focus on quality and continuous improvement.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Rajkumar Renganathan

EA Licence Number: 23C2060 Registration ID is R1983662

The Airlines Sales Coordinator plays a crucial role in supporting the airline's sales efforts. This position requires a highly organized and detail-oriented individual with excellent communication and interpersonal skills. The Sales Coordinator will work closely with the sales team, providing administrative and logistical support to ensure smooth sales operations.

Key Responsibilities:

Sales Support:

• Manage and maintain customer databases, including contact information, sales history, and account information.
• Prepare sales presentations, proposals, and other sales-related materials.
• Coordinate travel arrangements for sales teams, including flights, hotels, and transportation.
• Assist with the planning and execution of sales events, such as trade shows and conferences.
• Track sales leads and opportunities, and maintain accurate records in the CRM system.
• Generate reports on sales performance and other key metrics.

Customer Service:

• Respond to customer inquiries and resolve customer issues in a timely and professional manner.
• Build and maintain strong relationships with customers and travel agents.
• Provide excellent customer service to both internal and external stakeholders.

Administrative Support:

• Handle administrative tasks, such as scheduling appointments, managing calendars, and processing expense reports.
• Ensure compliance with all relevant sales policies and procedures.

• Pursue sales and generate opportunities from new customer accounts through marketing efforts
• Accounts servicing
• Follow up on all sales leads in a timely and effective manner
  Maintain good inter-department relationships and procedures as well as to deliver excellent customer service at all times
• Prepare daily sales report and ad-hoc marketing job duties as requested by head of department

Requirements

• With experience in related field
• Pleasant personality and able to interact with all levels
• Possess own transport preferred
• Good communication and interpersonal skills
  

Job Title: Sales Manager - Full-Time (under Career Conversion Programme - CCP)

About 7 Vision

7 Vision is a provider of corporate health screening services in Singapore, specializing in mental health, vision, and overall wellness solutions. Our innovative approach includes on-site retinal screening for the early detection of eye diseases, alongside a comprehensive range of workplace wellness services. We are committed to helping organizations improve employee health, productivity, and overall well-being.

Position Overview

We are seeking a highly motivated Sales Manager under the Career Conversion Programme (CCP) to join our team. This structured programme provides individuals with the opportunity to undergo training and take on a key sales leadership role in the fast-growing corporate health sector.

The Sales Manager will be responsible for identifying new business opportunities, nurturing client relationships, and driving revenue growth while contributing to the success of Singapore’s health and wellness initiatives.

Key Responsibilities

• Develop and implement strategic sales plans aligned with company goals to achieve revenue growth.
• Identify potential business opportunities and build a robust pipeline within the corporate health and wellness sector.
• Establish and maintain strong client relationships to ensure high levels of satisfaction and repeat business.
• Oversee the entire sales cycle, including prospecting, lead generation, presentations, and contract negotiations.
• Collaborate with internal teams to align sales strategies with marketing campaigns and operational deliverables.
• Stay informed of market trends, competitive activities, and client needs to refine sales strategies effectively.
• Prepare and present detailed sales reports and performance metrics to senior leadership.
• Participate in CCP training and development programmes to enhance skills and knowledge for effective sales management.

Eligibility for Career Conversion Programme (CCP)

• Open to mid-career individuals looking to transition into a sales management role.
• Singapore Citizen or Permanent Resident.
• Willingness to undergo structured training and development under the CCP framework.

Qualifications and Skills

• Prior experience in in HR, healthcare, wellness, or related industries.
• Strong communication, negotiation, and interpersonal skills.
• Passion for corporate health and wellness solutions is highly advantageous.

What We Offer

• Structured on-the-job training under the CCP framework.
• Competitive remuneration package, including performance-based incentives.
• Professional development opportunities in the fast-growing corporate health sector.
• A collaborative and innovative work environment.
• The chance to make a meaningful impact on workplace wellness in Singapore.

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

· Responsible for achieving the stipulated sales target set by company.

· Formulate offline sales strategy, develop, and organize the implementation of a comprehensive sales plan, lead the team to translate the plan into sales results.

· Actively seek out new sales opportunities by identifying and targeting potential customers in the enterprise software market, with a preference for those needing Edutech and Office Automation (OA) systems solution.

· Stay informed about software industry trends, competitive services, and market conditions.

· Create and deliver persuasive sales presentations and proposals to potential customers.

· Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction.

Job Requirements:

· Degree or above in Marketing, Business Administration or related

· 2 years or more of B2B software sales experience, with a proven track record of meeting or surpassing sales targets. Prior sales experience in the Edutech and OA office software industry is desirable.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Must maintain high professional and technical knowledge standard.

· Fluency in English and Chinese to interactions with Mandarin-speaking clients or staff at the China branch.

"The secret of getting ahead is getting started." - Mark Twain

We’re a fast-growing company offering exciting opportunities in sales and marketing. Join a fun, supportive team where your success is rewarded!

What We Offer:

• Travel Opportunities: Explore new places while growing your career.
• Career Progression: Advance at your own pace, based on merit.
• Supportive Environment: Work with a positive, energetic team that celebrates wins together.

Your Role:

• Represent top brands and drive sales growth.
• Build relationships with clients and customers.
• Learn and grow with full product training provided—no experience needed!

What We’re Looking For:

1. Strong communication and interpersonal skills.
2. Ambitious, self-motivated individuals who thrive in a fast-paced environment.
3. Willingness to learn, adapt, and grow.

Fresh grads & Just ORD-ed personnels are welcome!

• Sales of slimming, facial and beauty treatments
• Provide advices on customer's skin and weight management and answer customer enquiries
• Hands on facial, slimming and hair removal treatments when necessary
• Answer customer enquiries and book appointment for customers
• Handle front desk work and stock inventory

Requirements

• At least 5 years experience in sales and hands-on of facial and slimming treatments
• Beauty certificate is an added advantage but training will be provided
• Willing to learn slimming, facial and other beauty skills
• Able to work any shift
• Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Responsibilities:

• Approach potential customers, build and maintain own specific relationship maps for your territory, incorporating both existing relationships and aspirational contacts.
• Manage current customer expectations while expanding reach and depth within the assigned territory.
• Negotiate favorable pricing and business terms with large commercial enterprises by emphasizing value and ROI.
• Demonstrate resourcefulness when tackling challenges that defy easy solution.
• Have intuitive sense of necessary steps to close deals and secure customer validation.
• Identify a comprehensive set of business drivers behind every opportunity.
• Ensure high forecasting accuracy and consistency
• Exhibit strong ambition to grow the business as a leader in the country, demonstrating high efficiency and motivation for career success.

Requirements:

• Posseses over 5 years of closing experience, with a blend of field sales in mid-market and enterprise segments, specializing in the Telecom and FSI sectors within the IT industry, as well as Government, Manufacturing, Retail and Transportation sectors.
• Previous experience with vendors or system integrators are added value.
• Sales experience in the software industry, with a preference for ITSM, ITOM, Cloud, Saas, BI, ITOPs, CRM/ERP sales experience.
• ITIL certificate is plus point.
• A strategic thinker who is proactive, goal-driven, and results-oriented.

Responsibilities (how we will measure success):

• Achieve set Revenue Targets
• Achieve set Funnel Conversion Rates
• Achieve set Internal Quality Scores
• Manage assigned Responsive Leads via Hubspot and all other tools in the Sales Toolbox. Which includes but not limited to Aircall, Gmail,Lavender, Guru, Looker, Gmail
• Adhere to company's sales processes and workflows
• Nurture all clients based on Osome Company Values

Tasks (what does the role do on a day-to-day basis):

• Pick up and nurture assigned responsive leads
• Provide accurate and timely counsel to leads on Singapore incorporation, corporate secretary, tax and accounting regulations, in order for the client to remain compliant when operating in Singapore.
• Provide a thorough overview on Osome's software and onboarding processes.
• Follow up with all leads in accordance to the sales cadence which include calling, emailing or texting via Whatsapp or any means the client prefers
• Issue and follow up on invoices to convert the lead to a client
• Inform the relevant stakeholders of a new client as part of the onboarding process

Key competencies for this role:

• Proven work experience as a Senior sales consultant
• Deep familiarity with CRM programs (Experience with Hubspot is a plus)
• Ability to gather and interpret own sales data
• Strong Communication and Negotiation skills

Key behaviours we expect to see:

In addition to demonstrating Osome core values (Care for customers and teammates, Continuous improvement, Transparency, Attention to detail), you are expected to demonstrate the following:

• Relationship building
• Strong team player
• Judicious
• Vocal
• Goal-driven & detailed-oriented
• Highly self-motivated and solutions-driven
• Willing to self-learn to demonstrate a growth mindset
• Resourceful

Required Experience:

• 2-4 years of sales experience in a Start-Up/SaaS industry
• Experience in the accounting and corporate services industry is an advantage
• Self-motivated and proactive, and able to work meticulously under tight deadlines
• Strong interpersonal and communication skills; independent yet able to contribute to a team
• Willingness to learn, with the ability to use any and all resources to get the job done
• Proficiency and experience in Google Workspace/ Microsoft Excel, CRM/Sales platforms such as HubSpot and Pipedrive will be an advantage

Responsibilities:

• Able to meet and exceed sales revenue targets
• Able to create sales strategy and plan
• To Identify target customers and develop customer channels and networks
• Able to design and propose sales pricing model
• Able to have a good grasp of sales in different market and country of business, and their respective needs and constraints, necessary for global sales operations.
• To maintain current accounts, create new business opportunities and work closely with global customer networks
• To establish good rapport, and work with relevant stakeholders to meet their business objectives
• To have the ability to establish and build a good network of relevant business associates for potential collaboration and clients
• To prepare sales presentations, proposals and quotations
• To conduct presentations and business discussions for a conclusive result
• To be able to interpret and understand project documentations
• To support Supervisor/Manager for tasks assigned to ensure timely and proper completion
• To proactively monitor sales status business condition and provide customer support on Support Desks where required and necessary
• Handle customer feedbacks/enquiries to provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution has been made
• Provide technical support to users over phone on technical issue or via remote assistance tool and emails
• Proactively monitor and report on the competitive market landscape, including noteworthy activities such as new product/solution offerings, industry and technology trends, pricing, services etc. to the sales and management team.

Requirements:

• You have a Bachelor's Degree in Engineering background, IT or cloud services preferred
• You have a minimum 3 years' experience, preferably in a connected mobility domain
• You have the experience in cloud services industry
• You understand the concept of Agile Software Development
• You have strong problem solving and critical thinking skills with the ability to identify effective and efficient solutions for complex problems and look beyond the obvious
• You have the ability to Identify problems analytically, develop solutions and implement an effective course of action
• You are assertive and a hands-on professional, who thrives in a fast-paced, change-rich environment
• You have the ability to negotiate priorities and resolve conflicts among project stakeholders including customers, product management, and system development team.
• Your experience to work closely with system development team is desired.
• You are independent, mature, self-driven and aggressive in sales with established record
• You have excellent interpersonal and communication skill
• You are result-oriented, with a strong customer-focused attitude
• You are able to deliver professional sales pitch, proposals and reports
• You have experience to provide customer support from 1st level support/helpdesk context
• You have a high proficiency in Office applications: Word, Excel, PowerPoint & Outlook

About the Team

Our Customer Success team at OpenAI is dedicated to partnering with our customers to help them embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. Our customers span a diverse range of industries and maturity levels, from early-stage startups to established global enterprises. We see every interaction as an opportunity to inspire and accelerate each company or individual on their AI journey.

About the Role

We are looking for a Customer Success Manager to work directly with our largest and most strategic customers. You will be key to the success of our customers, driving adoption and ensuring they derive value from ChatGPT Enterprise and OpenAI API. Your responsibilities will include understanding customer needs and providing an excellent experience. You will collaborate closely with Sales, Product, Marketing, Partnerships, and Engineering teams.

The ideal candidate will have a proven track record of managing and growing Fortune 500 accounts, delivering strategic advice, and driving customer success. You should understand the motivations, business drivers, strategic goals, and desired outcomes of large enterprise customers (typically 1-3). You will lead cross-functional teams to explore new ways our platform can differentiate them in the market.

This is a remote role based in Singapore.

In this Role, You Will:

• Work with Fortune 500/Global 2000 organizations to bring ChatGPT Enterprise to large global customers.
• Create and implement customer success plans that outline goals, challenges, KPIs, and timelines.
• Strategize and execute initiatives to provide an exceptional customer experience.
• Manage the relationship with Product for large customers who are pushing the product's limits.
• Collaborate with the Partnerships team on strategies and models involving third parties and system integrators.
• Serve as an AI thought leader, combining industry expertise to drive the adoption of transformative technology, and share insights with the Customer Success team.
• Conduct use case development and enablement sessions across regions and business lines.
• Collect and share customer feedback with internal teams to inform product planning.
• Work closely with Sales to ensure seamless handoffs between pre-sale and post-sale processes.
• Proactively address potential risks to renewals or user churn and work with internal teams to resolve issues.
• Foster customer advocacy and facilitate customer testimonials and case studies.
• Travel approximately 15% of the time to nurture strong relationships and better understand customer goals.

You’ll Thrive in This Role If You:

• Have 8+ years of experience in customer success (or similar roles), preferably with technical enterprise products.
• Have 5+ years managing relationships with large, global, complex organizations.
• Have experience working with global 1000 Enterprise customers and managing success programs across multiple stakeholders.
• Are skilled at building deep relationships within complex, matrixed organizations.
• Have served as a thought leader with your customers.
• Possess exceptional presentation and communication skills, especially with executives and leaders.
• Can identify product pain points and customer challenges.
• Have a humble attitude, a strong desire to help others, and a commitment to continuous learning.
• Are highly motivated, with excellent problem-solving skills and the ability to manage multiple projects effectively.
• Are personally committed to fostering the safe and ethical development of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities while focusing on safety and human needs. Our mission requires us to embrace diverse perspectives, voices, and experiences from all parts of the world.

We are an equal-opportunity employer and do not discriminate based on race, religion, nationality, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

For US-Based Candidates:
We will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

We are committed to providing reasonable accommodations to applicants with disabilities. Requests for accommodations can be made via this link.

Privacy and Equal Opportunity:
For more information about our policies, please refer to the OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement and OpenAI Global Applicant Privacy Policy.

At OpenAI, we believe AI can help tackle global challenges, and we are committed to ensuring the benefits of AI are shared widely. Join us in shaping the future of technology.