The Business Analyst will play a pivotal role in the successful design, implementation, and optimization of an Amazon Connect Contact Center solution.

This individual will collaborate with cross-functional teams to gather requirements, analyze processes, and ensure the deployment aligns with business goals. The ideal candidate will have experience in contact center technologies, customer experience enhancement, and an understanding of Amazon services.

Key Responsibilities

Requirement Gathering and Analysis:

• Work closely with stakeholders to understand business needs and translate them into functional requirements for the contact center.
• Conduct gap analysis to identify areas of improvement in existing processes and systems.

Solution Design:

• Successful implementation and adoption of the Amazon Connect Contact Center.
• Collaborate with technical teams to design and configure Amazon Connect solutions that meet business objectives.
• Document workflows, call routing strategies, and integrations with other systems such as CRMs or ticketing tools.

Implementation Support:

• Act as a liaison between business users and the development team during implementation.
• Conduct user acceptance testing (UAT) and validate that the solution meets business requirements.

Process Optimization:

• Achievement of business KPIs (e.g., increased efficiency, reduced average handle time, improved customer satisfaction).
• Analyze contact center performance metrics and recommend process improvements to enhance customer experience.
• Monitor and ensure the AWS Connect solution adheres to best practices and compliance standards.

Training and Documentation:

• Create and maintain comprehensive documentation, including requirement specifications, process flows, and training materials.
• Support training sessions for end-users to ensure effective adoption of the new system.

Required Qualifications

Professional Experience:

• 3+ years of experience as a Business Analyst, preferably in contact center operations or technology projects.
• Hands-on experience with Amazon Connect or other contact center platforms.
• Familiarity with AWS ecosystem and tools such as Lambda, DynamoDB, Lex, or S3.

Technical Skills:

• Strong understanding of contact center metrics (e.g., CSAT, FCR, AHT) and reporting tools.
• Experience with integration technologies (e.g., APIs, CRMs like Salesforce or Zendesk).
• Proficiency in tools like JIRA, Confluence, or other project management software.

Educational Background:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Advanced degree or certifications in relevant areas (e.g., AWS certifications, Six Sigma) is a plus.

Soft Skills:

• Excellent communication and interpersonal skills to collaborate with technical and non-technical teams.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Job Description

• Industry/ Organization Type: IT/ Software
• Position Title: Business Analyst (SAP B1)
• Working Location: Commonwealth
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $6,000 + Phone Allowance + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage SAP Business One projects.
• Conduct business requirements analysis, review clients' existing systems, and recommend improvements based on SAP B1 features and functions.
• Document findings from business requirements studies.
• Collaborate with in-house technical consultants to design add-on solutions that meet customers' business and operational needs.
• Provide customer training and support to enhance user skills in effectively navigating and utilizing the systems.
• Transfer project responsibilities to the in-house support team upon completion.
• Attend training sessions led by senior consultants or project managers to stay updated on new features and technologies for SAP B1.

APPLY NOW!!!

• Minimum a Diploma in Finance, Accounting, IT, or equivalent.
• At least 2 years of working experience with SAP B1.
• Strong knowledge of Financial Accounting, Inventory Costing, Pricing, and MS Office.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69994 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our client, a leading Japanese automative MNC whose mission is advancing mobility solutions, supporting markets, and ensuring high-quality products and services for customers in Asia, seeks to recruit a After Sales Marketing Specialist. The main role for this person is to manage Service Parts and Accessories order and supply within and outside Asia Pacific regions.

Day to day task:

1. Order management: to ensure smooth order receiving and processing
2. Supply Operation :
a) Handle enquiries from Distributors
b) Liaise with forwarders and suppliers on shipments arrangement
c) Handling of shipment documentation, e.g Invoice, Packing list, Bill of Lading etc to ensure smooth custom & clearance by importers
3. Handling of warranty claims, short mispacking report and logistics quality problem report
4. Handles SAP Payment of supplier and buyer invoices
5. Prepare monthly report to report on KPI results

Job Requirements:

· Fresh Graduate in Logistics or with 1 – 2 years working experience in similar job scope

· Effective verbal and written communication skill

· Strong analytical thinking and negotiation skills

· Self -Starter, well -organized & have a flair for numbers

· Eager & fast to learn, open minded for feedback and improvement

· Highly competent with MS Office (Power Point, especially Excel, Access)

· Power BI will be an added advantage

· A team player with strong sense of responsibility, able to work independently, mature, self-discipline with good time management

· Willing to travel to Asia If needed

Interested candidates please email your CV addressed to Victor Teoh (R1218406) to [email protected]

Job Description:

We invite highly motivated, dynamic professionals to join our Corporate Tax Advisory practice. KPMG Tax Services assists organisations with their tax compliance obligations and in enhancing their commercial value through tax planning, and incorporating tax strategies into an overall business strategy. Globalisation of businesses must be managed with international know-how and perspective. Through an in-depth understanding of our multinational clients' businesses and industries, KPMG Tax Services helps our clients identify tax-related challenges and opportunities.

The successful candidate will be :

• Advising clients on projects such as mergers and acquisitions, cross border transactions, corporate restructuring, initial public offerings, tax due diligence, tax rulings, tax incentives and tax risk management.
• Providing clients with tax efficient solutions which take into consideration sound knowledge of our clients’ businesses.
• Providing assistance and coordination for regional and/or global projects in various industries.

The ideal candidate should:

• Possess at least 5 years of relevant working experience in local Corporate Tax and/or international corporate tax.
• Singapore Financial Services in particular banking and funds tax experience, and Singapore and international tax advisory experience preferred.
• Possess a University degree and/or post-graduate qualification in Accounting, Finance, Business or Law.
• Have an outward-looking, people-oriented personality with great communication skills as well as an analytical mind, leadership qualities and the ability to work effectively in a team
• Be strongly driven and committed to deliver cutting-edge solutions for our clients in a wide spectrum of industries.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

Senior Interior Designer | Portfolio needed | Commercial Design / Corporate Office

Working Hours: Monday – Friday (9am – 6pm)
Location: Kallang (Near to Lavender mrt)
Salary: $4,000 - $7,000

Responsibilities:

• Responsible for design and creativity on projects from concept design and space planning through to development and presentation, ensuring high quality outputs and creativity.
• Actively seek and share inspiration and reference from sources outside of the business to support creative design solutions.
• Produce concept work using hand sketches and a variety of digital and traditional media to a high standard whilst directing the work of other junior team members on the project.
• Produce and check drawing packages for schematic and detail design stages
• Assemble presentations using a variety of digital and traditional media, particularly power point.
• Attend client meetings alone or with the support of the project leader leading or contributing to client presentations.
• Competently source reference material and carry out research to ensure that materials and products are fit for purpose.
• A comprehensive knowledge of markets, our clients and their competitors.
• Establish and develop a strong working relationship with clients on allocated projects and identify project opportunities independently
• Contribute proactively to business development, pitches, proposal writing and presentations.
• Attend site visits independently and respond to any issues.
• Involve in site measurement, layout plan & selection of material used
• Leading project communication, including liaising with the design, clients, construction, supplier and contractors’ team and ensuring meetings are properly recorded.
• Prepare accurate and timely fee proposals for projects.
• Ensure successful delivery and completion of a project within agreed timelines and budgets.
• Proven knowledge of materials and their application.

Requirements:

• Required skill(s): AutoCAD, Adobe Photoshop, Sketch Up, Microsoft Office is a must
• At least 3 - 8 year(s) of working experience in Corporate Office Interior Design

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Semiconductor Sales Engineer (Junior / Senior Executive)

Salary: $3,000 - $6,000 + Commission

Working Days: Monday - Friday 8:30am to 6pm (once a month half Saturday 9am to 12pm)

Working Location: Woodlands

Job Responsibilities

• Develop close working relationship with customers championing products.
• Identify niche market segments locally, create market awareness, new product positioning and launch, develop and implement effective marketing programs with the timely support to penetrate, expand and accelerate business growth.
• Understand market trends, competitions, local market culture/customer expectations in order to achieve the organizations’ goals.
• Liaise with management and on various matters – develop jointly common marketing goals/strategies, share marketing information, obtain courses information

Job requirements

• With relevant experience, preferable with Semiconductor industry
• Cert /Nitec / Diploma in engineering background
• Possess own transportation is an added advantage

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Sales & Marketing Manager (Jewellery)

Salary: $6000 to $7000

Working Days: 5.5 days

Working Timing: 9 - 6pm (Mon to Fri) and 9am to 1pm Saturday, Sunday & PH is off.

Working Location: Orchard

Job Responsible:
Sales:

• Developing & Implementing Sales Strategies to achieve company revenue targets
• Lead and manage the sales team, providing coaching, training and support.
• Responsible for providing quality service to customer & developing a good relationship with customer

Marketing:

• Developing & Implementing Marketing Plan
• Manage all marketing channels, including digital marketing, content marketing, social media, email marketing and public relations.
• Manage company’s website and online presence

Requirements

• Min. 5+ year working experience in the retail luxury industry, preferable in jewellery field.
• Degree in Sales & Marketing, Business Administration or related field. Excellent knowledge of trending social media platforms and good knowledge on computer skills.
• Willing to travel

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

· Perform Corporate & Individual Sales of training courses.

· To grow the business by developing and executing marketing plans to deliver sales target:

· Work closely with team to implement effective digital marketing strategies to drive more traffic such as through social media platforms

· Conceptualise creative contents for social media and emailers

· Design and adapt graphic designs, posters, flyers and other company collaterals for online usage and offline promptly.

· Take charge of the company's digital / social media accounts (Facebook, Instagram, WeChat, TikTok, Google Business, etc.), including execution of posting captivating and on-brand photos, stories, and promotions to engage our audience and community.

· Engage with customers via our digital platforms by promptly sharing tagged videos and stories, and promptly responding to inquiries, reviews, comments and feedback through email, Facebook, Instagram, TikTok and Google Business.

· Utilize advertising strategies based on the team's direction to boost advertisements, maximizing reach and engagement with our target audience.

· Develop impactful e-campaigns that meet KPIs (traffic, marketing budget, site experience etc.) by embracing marketing strategies and offline marketing plans.

· Manage and ensure the company's website is consistently updated with accurate information, up-to-date content, and a seamless user experience.

· Any other ad-hoc projects as assigned.

Requirements

· Relevant Diploma/ Degree in Business, Marketing, and other related courses or experience.

· At least 1 – 2 years of experience in marketing (Education and Vocational Training).

· Developed Microsoft Office skills (Excel, PowerPoint, etc.)

· Prior experience on Google Ads / Facebook Ad tools will be an advantage

· Good command of written and spoken English and Mandarin

· Good interpersonal and communication skills

· Analytical and problem solver

· Good team player who can work independently

· Proactive, self-driven and result oriented

· Ability to adapt to a fast-paced environment

· Candidates with no prior experience are welcome to apply

• HR report preparation and data analysis
• Coordinate onboarding activities and facilitates induction program to new joiners
• Assists in the HR annual cycle activities such as annual performance management, talent management, etc.
• Provides administrative support on HR programs/activities/events
• Participates and support the roll out of HR initiatives/ projects

Required Qualifications:

• Min Bachelor’s Degree in business/ Human Resources
• Internship / exp in HR will be an advantage

Up to $3.5K

Pharma MNC

Interested candidates, please forward your resume to [email protected]

Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Leverage on the various recruitment channels to source and hire quality candidates to meet the manpower needs of the current
• Work with HR Shared Services on the end-to-end on/off-boarding process for new hires and resignees
• Provide HR Admin support as follows:
• Work with Uniform vendor to raise access for new hires and ensure uniform allocation is reflected correctly for the new hires
• Process the monthly allowance disbursement for students who are on a pre-service sponsorship programme
• Arrange pre-employment medical examination for interns as well as to process interns’ monthly allowance.
• Timely submission of funding claims
• Maintain and update training records for all existing employees
• Ensure vaccination records are updated in the system on a quarterly basis for audits
• Co-ordinate logistics for monthly HOD meetings and Employees’ engagement sessions

Requirements

• Min Bachelor’s degree in Business, preferably in human resource.
• Min At least 1-2 years of relevant HR BP working experience.

Interested candidates, please forward your resume to [email protected]

Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Min 3 years or more BCP process mapping experience.
• Management Consultants from Big 4 firms or other consultancy firms with BCP experience is welcome to apply.
• Has experience using Miro Mapping and doing user testing work re the mapping of business processes.

Our client is a leading MNC in the shipping industry based in town. It is looking to hire a BCP Consultant who will report to a Business Strategy Mgr for a global shipping MNC. The co allows a WFH arrangement 1 day per week. For this role, it is a 1-year contract assignment with a 1-month completion bonus payable to a good performer at the end of the 1 year period.

For this role, you will focus on covering Business Continuing Planning (BCP) mapping work in the Corporate Strategy department. You will work with senior management and businesses re understanding and mapping the key business flows using Miro Mapping. In this role, you will interact closely with IT, HR and other business departments (commercial, sales etc). You are expected to be very hands-on in the mapping of processes (though there is support on admin work from an executive).

Requirements:

• Degree qualified with min 8 years of total years of work experience, including min 3 years or more of BCP experience. Management Consultants from Big 4 firms or other consultancy firms with BCP experience is welcome to apply.
• Has strong experience working with business in mapping out BCP processes.
• Has experience using Miro Mapping and performing user testing work re the mapping of business processes.
• Hands-on with the ability to understand the business flows in a huge organization.
• Shipping /maritime industry is useful, but this is not a must
• Has strong communication skills and stakeholder management skills.
• Able to commit to a 1-year contract.

We regret to inform that we can only consider candidates who do not require an EP to work in Singapore.

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 13 January 2025

Working Hour: 9am – 6pm (Mon- Fri)

Work Location: One Commonwealth (Near Commonwealth MRT)

Basic Salary: up to $7500 (subject to experience)

Job description:

• Train and deploy Microsoft Dynamics 365 Business Central, On-Prem or On-Cloud for customers.
• Conduct business requirements study with customer’s project team.
• Collaborate with in-house technical consultants to design add-on solutions to fulfil customers business and operation requirements.
• Conduct customer training to enable users’ skill in navigating and using the systems effectively.

Job Requirements:

• Good knowledge of Financial Accounting, Inventory Costing and Pricing, MS Excel, Outlook, PowerPoint, Words, Teams
• Familiar with accounting systems preferably Dynamics Business Central or NAV
• Possess minimum a Diploma / Degree in Finance/Accounting/IT
• 3-5 years of working experience

As part of the Sales and Business Development team, you will be part of the team developing the Sales and Business Development function. This is an exceptional opportunity to gain practical experience in the growth and expansion of the Company and Brand whilst collaborating with seasoned professional.

We are seeking professionals with at least 5 years of relevant industry experience and at least a Bachelors degree in Business/Commerce with majors in Sales and Business Development or related disciplines.

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Responsibilities

• Develop and execute strategic plans to achieve sales targets.
• Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals.
• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
• Understand industry-specific trends and landscapes.
• Effectively communicate value propositions through presentations and proposals.
• Report on forces that shift strategic directions of accounts and tactical budgets.

Requirements and skills

• Excellent written and verbal communications skills
• Proven ability to drive the sales process from start to finish
• Excellent listening, negotiation and presentation skills
• Proven ability to articulate the distinct aspects of services and products
• Knowledge of how to develop client-focused, differentiated and achievable solutions
• Understanding of how to position products against competitors

Marketing Executive

• Mon-Fri 9AM – 6PM
• Location: Chin Bee Crescent (Boon Lay MRT)
• Salary: $4,000 to $,4200 + AWS + VB

Requirements

• Diploma/Degree in Business/Marketing.
• At least 2 years of FMCG food trade marketing or retail marketing experience.
• Basic understanding of ecommerce, digital marketing and social media.

Key Responsibilities:

1. Trade Marketing Support

• Support Marketing Director in planning and executing marketing campaigns to promote 3rd party brands at retail supermarkets.
• Coordinate marketing initiatives and promotional activities for 3rd party brand partners.
• Develop advertising materials for POSM, digital and social media channels.
• Assist in creating sales support materials and retail in-store promotions.

1. Retail Marketing for offline Gourmet Retail Shop and online company Eshop

• Support Marketing Director in implementing local store marketing, weekly promotions and activities to drive foot traffic and sales in Gourmet Retail Shop and online store to meet assigned sales target.
• Plan weekly promotions for company retail shop and online store (including selecting right mix of products and setting pricing).
• Assist in overseeing retail merchandising efforts for optimal product display and sales.

1. Marketing Apps Maintenance

• Support marketing team to maintain and update mobile apps, and platform optimization.
• Monitor and troubleshoot app performance issues for optimal functionality.
• Collaborate with UX/UI designers to enhance user interfaces and overall user experience.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Project management, to ensure delivery of key initiatives on time and budget.
• Engaging with stakeholders across business and technology to ensure alignment on key deliverables and timelines.
• Providing regular updates and following up on action items.
• Financial management, ensuing project financials are up to date and correct and captured in a timely manner.

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Seize the opportunity to join the dynamic and fast-paced environment as a Business Manager within in APAC Global Investment Banking (GIB).

As a Business Manager within the APAC Global Investment Banking (GIB), you will have the opportunity to join a dynamic and fast-paced environment. You will be part of the Business Management team, helping the APAC Industry Global Investment Banking (GIB) business in promoting business results, executing strategic initiatives, and delivering Financial & Business Management agenda. This role provides exposure to all aspects of the business with high impact, high visibility and broad scope of responsibilities. If you have a background in business management, finance or business strategy, this highly visible role could be your next career move. The role is based in Singapore.

Job Responsibilities:

• Support the APAC Industry GIB Business Management team to define, implement and achieve business objectives, formulation of strategic decisions/initiatives and & identification of risks/ opportunities

• Support with management reporting, pipeline management, expense and budgetary management, relevant control steps across deal lifecycle, event coordination, and other internal data analytics and maintenance

• Partner with regional/ business management team on various regional/ global deliverables, ranging from regulatory reporting to data analytics

• Partner with various control and support functions on various BAU and ad hoc projects

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Economics, Finance or related discipline

• Minimum of 5 years of relevant experience in finance, business management or strategy roles covering investment banking

• Industry and product knowledge in investment banking and prior Business Management /Chief Operating Office experience

• Experience in managing projects/ initiatives on business expansion/ simplification, with ability to influence, manage multiple priorities and deliver high quality results under tight deadlines

• Strong business acumen, analytical and problem solving skills with an ability to multi-task and prioritize changing demands

• Ability to work under pressure in a dynamic environment with excellent attention to detail

• Articulate in written and verbal communication, present and support their own conclusions to senior audiences

• A team player who can work smoothly with a wide range of stakeholders across multiple disciplines and levels of seniority

• A self-starter with excellent can-do attitude, motivation, and an ability to learn quickly

• Proficiency in Excel and PowerPoint tools

Preferred qualifications, capabilities, and skills:

• Familiarity in Dealogic

• Know-how in other data analytic tools (e.g. Qliksense)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=1a2328044b2fd85e88f47de25a36b021

Job Details

• Full time position with comprehensive benefits (Annual leave, medical benefits, variable bonuses)
• MNC environment
• Monday to Friday 8.30am-5.30pm

Job Description:

• To plan & execute the implementation of the agreed initiatives for MIS Section.
• Fully understand the business requirements and translate these to effective and meaningful information.
• Build and modify operational database structures as identified based on business requirements
• Manage and maintain the Change Request for MIS
• Assist in data mining, data cleansing and data extraction
• Ensure data integrity
• Manage companywide management reporting requirement and deliver reports timely to the management team and business units
• Documentation of Request for reports, SOP and business requirements.
• Responsible for CRM related activities and Analysis
• Produce reports using the BI tools
• Support general day to day MIS activities

Job Requirements

• You will need to have minimum of 1 year of relevant experience
• Knowledge of SQL & Excel Is a MUST requirement
• Knowledge in Crystal reports/Qlik View/Excel VBA/ Tableau is an advantage.
• Experience with Navision is advantage.
• Skills in Microsoft office like Word, PowerPoint and Excel is essential.
• Hands-on experience in ETL

Interested applicants, please press "APPLY NOW" or email your resume to [email protected]

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

Official working hours: 5 days (Mon-Fri, 8AM-5PM)

Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT

Order processing , order fulfilment

Follow up with customer

understands the import/export of goods, documentation, AWB or BL

customer fronting exposure

end-to-end order fulfilment

Full training provided

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )