· Daily operations of the retail store, ensuring smooth and efficient functioning.
· Lead and manage a team of shop staff, providing guidance, training, and motivation to achieve performance targets.
· Develop and implement effective strategies to drive sales, increase customer footfall, and enhance customer satisfaction.
· Monitor and analyze sales performance, inventory levels, and expenses to optimize store profitability.
· Maintain high standards of visual merchandising, ensuring products are displayed attractively and in line with company guidelines.
· Foster a customer-centric culture within the store, ensuring exceptional customer service is provided at all times.
· Handle and resolve customer complaints and inquiries in a professional and timely manner.
· Implement loss prevention measures and ensure adherence to company policies and procedures.
· Monitor and maintain stock levels, coordinating with suppliers and the central warehouse for timely replenishment.
· Prepare and analyze sales reports, financial statements, and operational data to provide insights and recommendations for improvement.