About us
K2 Corporate Mobility is a leading B2B provider of comprehensive global mobility services to multi-national companies relocating their most valued employees. We manage and broker services through our global partner network and operate as a true business partner – an extension of our clients’ HR functions. We uniquely provide genuine single point of contact accountability for HR teams and assignees throughout the international relocation process.
Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of over 1,000 specialist approved partners worldwide, K2 specialises in delivering an extraordinarily high standard of service on every assignment. Our skilled teams deliver international mobility support to blue chip clients across all continents, supporting HR teams in over 15 industries- from financial services to global retailers.
We’re independent, ambitious, entrepreneurial, diligent go-getters and we believe in delivering only the best for our customers. What sets us apart is our people. We employ the best and allow them to be the best they can be.
K2 has the unique family feel, and the successful candidate will not just be joining a company, but also the K2 Family.
More information can be found at: www.k2corporatemobility.com
If you want to know more about our people and culture visit our LinkedIn and Twitter pages #K2corporatemobility
The Role
The Immigration Leader, APAC is a positive and enthusiastic team player; one confident of his/her knowledge and experienced managing direct reports, client engagements, immigration cases and contributing to the K2 culture;
As Immigration Leader you are responsible for developing and expanding the coverage and delivery of all immigration matters in line with the K2 model in your region. To advise, guide and mentor clients and colleagues in all matters of compliance pertaining to immigration. To manage and track all aspects of an assignees permit serving as the Clients/ Assignees primary point of contact. At all time lead by example, and contribute to the growth and overall performance of the department.
Main Duties and Responsibilities
Location Management:
- Take full ownership of implementing and setting up a new location;
- Identify minimum 3 partners in each location
- Review, sign and onboard the approved supplier network. Including preparation of SLA
- and data protection agreements, together with the Commercial team.
- Investigate and learn the location requirements.
- Create locations guides in K2 format, email templates and application forms/questionnaires.
- Conduct annual supplier reviews with key partners.
- Liaise with the commercial team for updates around K2 contract and compliance documentation required from the supplier network.
- Support Business Development with any services and rates required.
- Support Business Development and Account Management with any advisory required in the development of accounts.
Account Services:
- Partake in the implementation when on boarding new accounts. Create the account service brief for immigration services and obtain all documentation required to execute services.
- Continue to update service brief as account policies change.
- Accompany account meetings pertaining to quarterly reviews, process updates and provide quarterly account reports
- Maintain assignee database, track and report on permit renewals/cancellations.
- Maintain, update and document processes, flow charts, info sheets, questionnaires, forms etc.
- Ensure all reports are updated and sent out to the client account manager in line with Account Brief, in a timely manner, meeting deadlines
- Receive and approve invoices from suppliers pertaining to case portfolio. Ensure they are processed and filed accordingly
- Attend relevant events with government bodies keeping abreast of all location updates
Client Services:
- Initiate, manage and execute (when applicable) all immigration services to be delivered. This includes, but is not limited to, the following:
- Consular Services
- Visas & Permits
- Local Registrations
- Legalisations
- Provide administrative support to assignees. This includes, but is not limited to:
- Notarisations
- Translations
- Assume responsibility and accountability ensuring all services are delivered in a timely manner and in compliance with company policies and guidelines. Proactively follow up on a regular basis until full case completion and support other connected K2 global teams to ensure there is productive teamwork, which is essential for service excellence.
- Ensure all files are set up in accordance to K2 policy and ASCENT (K2 database) is completed accurately and promptly so all information is recorded in a timely manner.
- Coordinate suppliers and vendors involved in service delivery, (immigration translation, and notaries) and provide feedback to you line manager for their service reviews.
- Provide timely follow up and reminders on active cases to employee and/or HR/ Global Mobility Teams
- Accompany local registrations where possible
- Proactively manage and handle escalations with close follow up and ensure a positive outcome for K2, the account and the assignee.
- Provide clear and concise information to the HR/ Assignee and propose best options for their situation ensuring legal compliance is maintained.
- Aim at all times for high service delivery, at every client touch point, generating enthusiastically satisfied clients.
K2 Team:
- To manage, mentor and assist the team in your locations of responsibility to consistently provide service excellence.
- Provide support to K2 teams on location specific information such as suppliers, market practices etc.
- Proactively identify any issues that may arise, and trouble shoot whilst identifying the root cause to eliminate further reoccurrences.
- Contribute to Monthly Team Meeting and gather requests/information from your team.
- Partake in regular reviews of all programmes and services delivered. Suggest improvements to structure of programs and services offered and recommend new products and services, where appropriate.
- Assist line manager with training and on boarding new staff.
Note: As a dynamic organization that prides itself on being responsive to the needs of our clients, you may be asked to take on other roles and responsibilities in the course of your employment.
Experience: Skills /Abilities & Knowledge
You are particularly meticulous and organised in your work with a proactive approach to every component of the location's compliance requirement, client needs and assignees personal case file. As a team member you will contribute with solutions to issues and identify process improvements.
You proactively support and share the ownership and accountability of your assigned client accounts. You take full responsibility for the locations allocated to you in your care and maintain the high level of standard in all aspects of supplier management, service delivery and compliance.
In your role and areas of responsibility you demonstrate commercial awareness and work in line and towards K2's vision and goals.
- Knowledge of Immigration Laws in relevant Countries
- Possess excellent customer service skills
- Organising and prioritising daily/weekly tasks
- Attention to detail and accuracy
- Ability to meet deadlines
- Adaptable to change and works well under pressure.
- Advanced skills in Microsoft Office (Excel, Word and Outlook)
Accountability: For data Protection & ISO
Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.
Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work.
All candidates require proof that they have the right to work. Satisfactory references will be required and undertake a pre-employment health check.
Please contact the HR team at [email protected] if you need reasonable adjustments to participate in the recruitment process.
