Scope of Work: The Business Project Manager will be responsible for overseeing and delivering key project initiatives.

Their role involves planning, coordination, and execution of project activities to meet business objectives, ensuring alignment with stakeholders and compliance with regulations.

Key Responsibilities:

Strong presentation skills are a must for this role.

Project Planning and Management

Develop and maintain detailed project plans, timelines, and milestones for the assigned scope.

Coordinate with cross-functional teams to align on deliverables and dependencies.

Identify risks and create mitigation plans to ensure project objectives are met.

Stakeholder Engagement and Communication.

Create a stakeholder map.

Act as the primary point of contact between internal and external stakeholders.

Ensure seamless handover of completed deliverables to the operational teams.

Documentation and Reporting

Maintain comprehensive project documentation (JIRA, confluence, gantt charts, etc), including task trackers, decisions, and lessons learned.

Deliver high-quality presentations and reports for management and stakeholders.

Salary: 7000 - 9000 SGD

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

•Provide great customer experience.

•Fold, hang, display and merchandise garments to maximize selling opportunities.

•Actively process, stock and replenish garments on the sales floor and in the stock room.

•Open, unpack and label merchandise with security tags.

•Support customer purchases and returns in the register.

We are hiring for a highly driven and motivated Manager, Internal Communications (APAC) position based in Singapore. The successful candidate will work in the regional Internal Communications team reporting to the Chief of Human Resources, and support local in-market teams to deliver internal communications strategies. 

What will be your mission?

• Working with the regional internal communications team, develop innovative internal communications campaigns, clear narratives, and programmes to engage organisation’s employee base, with a focus on the foodpanda brand and APAC region
• Develop editorial content and work closely with regional and business teams to ensure appropriate messaging
• Build stakeholder relationships across departments and regions to establish relevant messaging and tactics for each campaign and provide internal communications counsel for internal stakeholders
• Lead and support with hybrid event set-up and execution (e.g. Town Halls) to make sure we reach out to all teams
• Support internal communication from the management team through various channels 
• Build a robust community of internal ambassadors to help build a strong engagement
• Measure results of internal communications efficacy and report in a timely fashion
• Manage and support issues management, when necessary
• Work closely with PA & PR teams to make sure there is cohesion between internal and external communication narratives
• Develop and maintain internal communications Standard Operating Procedures, such as internal comms calendars and distribution lists​​​​​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

•Provide great customer experience.

•Fold, hang, display and merchandise garments to maximize selling opportunities.

•Actively process, stock and replenish garments on the sales floor and in the stock room.

•Open, unpack and label merchandise with security tags.

•Support customer purchases and returns in the register.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

•Provide great customer experience.

•Fold, hang, display and merchandise garments to maximize selling opportunities.

•Actively process, stock and replenish garments on the sales floor and in the stock room.

•Open, unpack and label merchandise with security tags.

Support customer purchases and returns in the register

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

Get to Know the Team:

We are looking for a Compliance Officer to join our Grab Direct General Insurer team based in Singapore. Our team focuses on ensuring that we uphold the highest standards of compliance, aligning with regulatory requirements and fostering a culture of integrity within our organization.

Get to Know the Role:

As a Compliance Officer, you will play a central role in maintaining our compliance framework. You'll be responsible for developing and implementing policies that adhere to regulations and industry standards while staying updated on any changes that may affect our business.

You will report to the Associate General Counsel, GrabFin.

This role will be onsite at Grab Office.

The Critical Tasks You will Perform:

• You will develop, implement, and maintain compliance policies and procedures that align with regulatory requirements and best industry practices.
• You will monitor and assess the company's adherence to relevant laws and regulations including the Insurance Act, Anti-Money Laundering (AML) regulations, and data protection laws.
• You will conduct regular compliance audits and risk assessments to identify potential compliance issues and recommend corrective measures.
• You will provide training and guidance to employees on compliance matters to ensure awareness and understanding of responsibilities.
• You will liaise with regulatory authorities and respond promptly to inquiries, ensuring timely submission of reports and required documentation.
• You will investigate compliance breaches and recommend appropriate disciplinary actions or remedial measures.
• You will stay updated on regulatory changes and industry trends, advising management on potential impacts.
• You will collaborate with departments such as risk management and internal audit to maintain a cohesive approach to compliance.
• You will prepare and present compliance reports to senior management and the board of directors.

Are you passionate about Korean Beauty, Skincare, and Makeup? Do you thrive in a dynamic, creative, and professional environment? If the answer is yes, we’d love to meet you!

• Performance Bonus
• Meal Allowance
• Medical Insurance

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

•Provide great customer experience.

•Fold, hang, display and merchandise garments to maximize selling opportunities.

•Actively process, stock and replenish garments on the sales floor and in the stock room.

•Open, unpack and label merchandise with security tags.

•Support customer purchases and returns in the register.

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand. 

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. 

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter. 

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory. 

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Responsibilities

• Help manage and train offline sales and drive user acquisition and retention through offline community events and roadshow activations
• Oversee all offline campaigns and be responsible for quarterly and yearly sales targets and business objectives
• Run proper training program to ensure all sales team are well-accustomed to moomoo’s platform and product suite, marketing campaign mechanics, and adherence to compliance requirements
• Participate in company's marketing campaigns, provide trustworthy feedback, and collaborate closely with internal teams to meet and exceed the company sales goals

Please note that only short-listed candidates will be contacted.

Requirements

• At least 3 years of related working experience as a sales/senior sales
• Familiar with offline sales and customer engagement, and great with verbal communication
• Results-oriented, self-motivated, with strong interpersonal skill
• English speaking fluency is a must, Chinese speaking fluency is a plus
• Familiar with financial products and with FS compliance requirements is a plus

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

This is a Senior Account Manager role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. Responsible for a portfolio of regional clients in Cybersource, potential engagements could include portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, optimizing client customer servicing processes and contract negotiation. Key objectives are client retention, revenue growth and improving NPS. 

We are looking for a highly motivated individual who will deliver strategic thought leadership and a consultative approach to service our leading regional Acquirer and merchant clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Specific responsibilities include

• Proactively engage with key regional clients and Visa leadership in regular strategic and planning discussions
• Cultivate, manage and service strategic market leading regional accounts
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights and analyses ways to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment profit and loss 
• Travel may be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Marketing manager, APAC is a key role in the expansion of the marketing team.  You will play a crucial part in aligning our sales and marketing efforts, improving our lead generation strategies, and contributing to the overall growth and success of our brand in the APAC region.

PRINCIPLE ACCOUNTABILITIES

Lead regional go-to-market activities

• Lead campaign go-to-market activities in APAC for all Fastmarkets key verticals (Forest Products, Metals and Mining, Agriculture, Carbon) by collaborating with cross-functional teams in sales, marketing, and product to create and execute demand-generation strategies that drive high-quality leads and pipeline growth.
• Drive multi-channel marketing campaigns that increase lead flow to deliver on New Business revenue targets, deepen relationships with existing customers to retain and grow accounts, and build new relationships within existing accounts leveraging account engagement strategies
• Monitor, analyze, and report on performance metrics, hold teams accountable to achieving goals, and provide recommendations for improvement based on data-driven insights.
• Work closely with the APAC sales team to ensure the sales team understands marketing plan and campaign activities impacting lead flow and ensure there is a seamless lead handoff between Sales and Marketing and an ongoing feedback loop
• Oversee the on-site event commercial consideration experience at Fastmarkets branded events, including creating on-site booth strategies, lead generation materials and collaborating with Customer Success and Sales members who will be on site
• Help build best-in-class nurture programs, that include regular a/b test, learn, and optimize approaches for educating higher funnel leads and bringing through to consideration and conversion
• Work to establish the company's brand and enhance our presence in the region.

KEY INTERFACES

• Marketing Team
• Sales & Customer Success
• Product Strategy
• Sales Enablement

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Project Manager with a background in management consulting and expertise in commodity trading. The ideal candidate will play a crucial role in managing projects on the implementation and optimization of CTRM systems, leveraging their skills to deliver effective solutions.

• Lead and coordinate teams in an agile environment, ensuring high-quality, on-time delivery of projects.
• Lead & facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Ensure that all projects are delivered on-time, within scope, and within budget.
• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.
• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses & identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.
• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.
• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle
• Conduct post-project evaluations to identify areas for improvement

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Scrum Agile or equivalent project management certification
• Project management experience within CTRM
• Experience of project management as a consultant
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software tooling, particularly JIRA
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

This role is a part of CyberSource Technical Sales team within AP region which is one of the fastest growing organizations within Visa. The team comprises of Tech Partner Enablement Consultants, Technical Sales Consultants, Client Delivery Consultants and Merchant Optimization Consultants. With the booming Asia Pacific Business, we are looking to add another vibrant candidate into our bustling team to assist in expanding the vibrant and dynamic business.

What a Manager, Payment Optimization does at Visa:

We are currently looking for a manager position candidate located in Singapore for CyberSource Sales Engineering team to manage the Payment Success Improvement Program for CyberSource AP Merchants and Acquirers. The merchant(s) engagement program will also include consulting for Merchant business optimization based on data insights and research.

Working in tandem with AP account managers and some of the largest merchants and acquirers across Asia, the role holder will utilize data, analytics, market research and subject matter expertise to drive additional value to our client’s payment success and business optimization programs.

Responsibilities:

• Work with AP Payment Optimization function lead to strategize and execute plans to drive incremental improvement in payment success rates for CyberSource merchants in AP region.

• Plan and execute consulting program(s) with CyberSource AP merchants and acquirers to improve payment success and merchant business optimization recommendations based on data insights and market research.

• Be the internal and external payment success expert for merchants/acquirers across AP region.

• Develop ongoing reviews of regional payment decline rates, identification of decline drivers and development of an integrated approach to reducing declines.

• Proactively understand how new products/services, as well as industry and technology trends impact on payment success performance and how in turn that impacts our clients.

• Maintain and build rapport with regional peers and other teams across Visa Inc. to exchange ideas, learn and leverage best practices.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Today we are looking for a sales assistant to join our talented team in Singapore. This role will be part time for 12hours per week and includes shifts at weekends and evenings.

As a sales assistant you will have the chance to offer customers a high level of service by starting conversations, selling products at the cash desk, fitting rooms and on the shop floor, processing deliveries, stock replenishment and merchandising the latest garments on the shop floor.

What’s it all about?

The Sales Development Representative (SDR) Manager for the APAC region is a newly created role to help us define, execute, measure and refine a compelling top of the funnel revenue strategy for Visa Cross-Border Solutions, inclusive of Currencycloud brand. You will lead a team of 3 Sales Development Representatives (SDR’s) responsible for filling the pipeline with qualified leads that turn into revenue. You will be an inspirational leader who can drive results, but also adept at building a demand generation strategy that is presentable to a senior audience. Reporting to the Director of Sales Development, you will hold responsibility for the demand generation strategy and top of the funnel reporting for APAC.

We need you to be creative in developing unique ideas with an ability and willingness to adapt and change to thrive in our agile environment. We’ll need you to be one step ahead of the game and keep updated on the best practices in the industry so that you can keep advancing the function. You’ll need to have a strong interest in data and analytics to gain critical insights into our prospects and customer behaviour to influence purchasing decisions.

Above all else, you’ll need to live and breathe our values – Lead courageously, obsess with our customers, Collaborate as One Visa, Execute with excellence. These values are woven deep into the fabric of our culture and guide our day-to-day interactions.

What we expect of you, day to day:

Demand Generation Strategy (approx. % of role breakdown – 25%) 

• Working with regional marketing managers and sales consultants to support the creation of a demand gen strategy that meets regional targets
• Researching prospects, target personas, and segment landscape to assist with lead scoring and more account based marketing
• Building prospect target lists using business development tools
• Build strategies using clear and defined KPIs and ROI. Specific campaigns that are built and delivered as part of the strategy should have trackable metrics and align with your overall strategic objectives
• Own data management for prospecting 

Leadership (approx. 45% of role)

• As an experienced leader, you will coach and lead your team to execute against your strategy and to continuously improve the quality and warmth of leads and opportunities
• You’ll also help and mentor career growth across the team
• Oversee the SDR playbook for moving leads through the funnel, and all processes that sit alongside it
• Support APAC SDRs and oversees SDR activity globally to facilitate the transfer of best practices
• Lead by example with KPIs and prospecting
• Manage performance of SDRs, ensuring they are hitting the targets you have set

Performance Reporting (approx. 30% of role)

• Creating a reporting rhythm among SDRs, the wider marketing team, sales team and also at a senior leadership/executive level.
• Managing the creation and delivery of all demand generation reporting
• Working closely with the sales operations team, providing them with data to enable their wider sales reporting, and ensuring they are supporting marketing deliverables for reporting
• Delivery of holistic demand generation activity, both outbound lead generation as well as working alongside the marketing manager to support inbound lead generation.
• This will include building prospect lists, managing data, building campaigns within lead gen tools and the execution of those campaigns
• It also includes any necessary follow up and qualification of leads as well as smooth handover to sales consultants.

• This role will be based in Singapore
• As part of the Middle East, Africa and Asia Pacific (MEA APAC) Procurement team, the Manager, Procurement Controlling and Analytics is responsible to manage and drive the administration, financial planning, Profit and Loss (P&L), operational processes and performance reporting of the procurement department in the MEA APAC region.  

Responsibilities

1. Top line co-management of Procurement revenue Asia

• Functionally co-manage Asia procurement revenues.
• Co-responsible of the consolidation, management of the operational process and performance reporting of the 3 regional HUBs (MEA, Pacific and Asia) of the MEA APAC region.
• Co-responsible for managing, centralizing and monitoring the revenue of procurement department for multiple countries of the Asia region and profit centre. Act as an internal consultant and business partner to build, implement and animate transverse processes.
• Manage revenues declaration (from suppliers) and lead invoicing process to ensure the exhaustivity of turnover in coordination with procurement category managers and corporate finance.
• Build dashboard and reporting to support the procurement team and organization to analyze top line performance, define action plan and optimize revenues.
• Prepare monthly and quarterly (financial and operational) analyses to better drive performance. Create, improve and provide recurring and ad hoc reports. 
• Improve automation of data analytics, calculation and assessment of Procurement KPIs.
• Coordinate with the central corporate procurement team and the local finance the required business data.

1. P&L monitoring MEA APAC

• Responsible for managing, centralizing and monitoring Procurement P&L for the region (from revenues to Ebitda).
• Prepare and animate monthly and quarterly performance reviews.
• Collaborate with various internal (Procurement team, Finance, Credit management) and external stakeholders (suppliers, auditors, etc).

1. Budget and forecast planning & Risk and credit Management

• Support forecasting & budget planning processes for Procurement in collaboration with both local Finance department and Corporate Procurement department.
• Manage, centralize and prepare financial performance reviews for the region and budget presentation.
• Own the credit management process, contribute to the ageing balance monitoring and support category managers in payment collection.
• Create dashboard and reporting on ageing balance.
• Monitor suppliers‘ dependency and their financial rating.

1. Digital Solution Deployment and Management Asia

• Deployment of Procurement digital strategies and solutions related to closing the procure-to-pay (P2P) loop.
• Manage hotel and supplier onboarding with P2P solution provider(s).
• Co-ordinate with I.T., Operations, Suppliers and Digital partner to support optimizing onboarding process and change management.
• Prepare and present reports to management.

1. Administration and business process

• Own the procurement administration and processes. Ensure that all documentation are organized, up to date and accessible to all stakeholders.
• Manage and centralize the procurement supplier and contract database. Create and provide reporting on main KPIs.
• Responsible for the implementation and monitoring of group processes. Ensure the department is in line with corporate guidelines.
• Manage audit processes and ensure corrective action are met.
• Support category managers with supplier KYCs, dependency and financial rating.

Primary Function:

The individual will act as a bridge and force multiplier amongst Asia country product portfolio marketers, Corporate Portfolio Marketing and HQ Multiport/Single port BU (business unit) product management teams for management and marketing of systems, instruments, and accessories within Multi Port and Single Port robotic platforms. This role will have 30% upstream (working with BU Product Management and Corporate Portfolio Marketing) and 70% downstream (working with local markets’ Product Marketing teams, Asia Marketing Operations and Asia Commercial Operations) responsibilities. 

Key Roles & Responsibilities:

• Support creation and alignment of product and marketing visions with sales and marketing stakeholders to launch advanced technology technologies and accelerate their adoption.
• Collaborate with peers in Asia regional product, clinical, hospital and digital product portfolio leaders to ensure coherent product visions and marketing strategies/tactics for the Asian countries 
• Collaborate with local markets and corporate partners to build country-specific Product Launch Book plans for major platform products in Asia. Ensure consistent planning process regionally with authentic product positioning, value messaging, clinical integration, and local commercial execution.  Conduct post-launch analysis with countries to track execution effectiveness and make necessary adjustments to achieve established launch goals.
• Collaborate with local markets, Asia marketing operations and Asia commercial operations teams to strategize and implement appropriate campaigns and training programs to launch and drive adoption of the Advanced Technologies Portfolio.
• Identify, establish, and promote best practices to improve the sales and marketing competence in the region.
• Identify gaps in marketing toolkits, e.g.  product claims, messages, QTI (quantify the impacts) references, and sales enablement tools.  Drive development or customization of such where necessary.
• Collect product features and product marketing feedbacks, from tradeshows, market research, customer interviews, focus groups, and KOL case observations. Generate such insights for both existing (post-market) and upcoming (pre-market) products in the pipeline.
• Develop in-country or in-region business justification for launch and development of new products.
• Develop productive relationships with regional KOLs and leverage them in their respective countries and internationally.
• Support product management and product lifecycle management to help address product quality issues and help manage EOL plans.

• Define and manage relevant business processes between Porsche Asia Pacific, Porsche AG and Porsche Singapore Retail
• for Marketing and Business Development related topics
• Manage the planning and execution of customer-facing Porsche events in Singapore, and visual merchandising activities
• for the Porsche Studio, while supporting the Porsche Singapore Retail team in their daily business operations
• Oversee Marketing & PR planning and budgeting for the Singapore market as well as planning and set-up of ATL and BTL
• marketing and communications measures
• Manage Porsche Home Charging activities and roll-out of Porsche Destination Charging
• Support local non-technical training activities for internal staff members
• Align marketing communication activities with the PR team
• Develop and manage customer analytics programs with other internal stakeholders

• Bachelor’s Degree in IT, Economics, Business Engineering, Business Administration, Marketing, Accounting or other
• relevant degrees
• Proficiency in MS Office, especially Excel, plus AI tools and photo editing software
• Strong organisation, presentation, written and spoken English, communication, and reporting skills
• Reliable, able to work independently, and possesses leadership skills
• Willingness to work in a multicultural environment and to travel on a flexible schedule depending on business need

Be part of the FHA marketing team to deliver engaging omni-channel marketing campaigns to increase event branding, attendance, engagement and partnership collaborations. 

Marketing Planning & Execution
•    Manage and develop content across marketing assets and channels from print to online including website, direct mailers, social media platforms and event app
•    Develop compelling messaging, positioning and creative assets that aligns with target audience and marketing objectives 
•    Ensure all marketing materials are high-quality, accurate, and delivered on time
•    Management of photographers and videographers for event coverage, interviews and testimonials 
•    Track industry trends, customer feedback, and competitor activity to adjust marketing strategies as needed.

Analytics & Lead Generation
•    Identify and segment target audiences to maximize event reach and engagement
•    Use of online / enterprise systems for marketing purposes and database management
•    Data Management including data mining to improve customer segmentation and targeting as well as campaign performance
•    Track, evaluate and report results for marketing campaigns
•    Measure customer satisfaction by developing surveys and provide insights

Marketing Innovation
•    Ensure adoption and optimization of new marketing trends and technologies 
•    Monitor performance to deliver effective and impactful campaigns
•    Develop and execute audience engagement strategies that create interactive and memorable experiences as well as to encourage attendee involvement
•    Design and implement gamified experiences, contests, and other activities to capture the attention of attendees and encourage booth visits.

Partnership and Collaboration
•    Manage working relationship with creative agencies, partners and vendors
•    Collaborate with other departments to ensure alignment between marketing strategies and business operations.
•    Preparation of publicity contracts & materials to engage trade and media partners
•    Ensure that partnership deliverables are executed timely

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Advisors by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.
• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience

• Define and manage relevant business processes between Porsche Asia Pacific, Porsche AG and Porsche Singapore Retail
• for Sales and Digital Platforms
• Prepare and follow-up on management and planning meetings
• Manage sales planning, operations, and reporting of the Singapore market
• Identifying areas for sales process optimisation and implement such optimisation measures
• Oversee roll-out and training of Porsche digital platforms
• Support the Porsche Singapore Retail team with monthly dealer steering meetings and daily operations

• Bachelor’s Degree in IT, Economics, Business Engineering, Business Administration, Accounting or other relevant degrees
• Proficiency in MS Office, especially Excel plus AI tools
• Strong organisation, presentation, written and spoken English, communication, and reporting skills
• Reliable, able to work independently, and possesses leadership skills
• Willing to work in a multicultural environment and to travel on a flexible schedule depending on business needs

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

You’re the person our Mama trusts to develop her establishment’s sales

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THE MISSION?

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