Sales Administrator

The Company

We are Lowe, a globally recognized brand for innovation, ambition, and high quality.

Our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering against our clients’ needs. With over 40 years’ experience, today Lowe Rental is the world’s leading refrigeration and catering equipment supplier to retailers, events, online food delivery platforms and hospitality sectors across the globe.

The Role

This is a full time and permanent position to join our Far East Sales Team, based at our office in Singapore. Reporting to the Managing Direct – Far East, the Sales Administrator will play a key role in assisting with incoming inquiries for Retail and Event Rental Sales in both Singapore and Hong Kong. You will also play a key support role for our Business Development Managers in both locations. You will join an established team with a wealth of experience in Lowe’s products and services and work closely with the internal team to deliver against customer needs and requirements.

Key job responsibilities include:

· Administering incoming inquiries, quotes and sales orders through CRM tools

· Generating and managing all new business leads on the internal platforms.

· Assisting with business development outreach and tracking campaigns through CRM

· Managing and coordinating deliveries with driver network

· Responding to customer queries and sharing updates on their orders

· Assisting and providing administrative support to Business Development Managers when required

· Raising and chasing Purchase Orders

· Assisting with sales order process on behalf of the team in other service lines when required.

· Support on general ad-hoc administration when required

· Previous experience within sales or customer service is advantageous but not essential.

Essential Skills & Experience:

As a people-orientated organisation, candidates must demonstrate a strong match for our vibrant entrepreneurial culture and our core values; Listen, Empower, Accomplish and Innovate

Candidates should also possess the following skills and experience;

· Previous inside sales, customer service or administrative experience.

· Proficient knowledge of Excel and Microsoft Word.

· Ability to learn and think quickly.

· Works well as a team, with good time management skills.

· Computer literate with ability to adapt to new software programs.

· Must be detail oriented and meticulous with administration duties, as well as being very organized.

· With the role covering Singapore and Hong Kong, language requirements include

o English – fluent (spoken and written)

o Cantonese – fluent (spoken and written)

o Mandarin – intermediate (spoken and written)

· Ability to prioritize and meet deadlines.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Lowe is an equal opportunity employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.

Vwalla is expanding and we are looking for a dedicated and motivated individual to represent us as our Sales Support Coordinator.This position is to replace an internal promotion, training will be provided

Job Responsibilities:

Handle sales enquires through online channels / email / phone / showroom walk-ins
Create and send quotations / invoices based on salespersons' and customer’s requirements
Monitor, track and follow up on inquiries, sales quotations and orders
Liaising with delivery / installation team to ensure smooth and timely execution of deliverables
Monitor, track and maintain warehouse stock levels
Prepare samples to send out to partners / clients
Perform any other ad-hoc duties assigned

Job Requirements:

Working Hours 10am-7pm, Wednesday to Sunday
Off on Monday, Tuesday and Public Holidays
Proficient in MS Word and Excel
Experience in sales support role will be an advantage
Preferably can join immediately or within short notice
Good communication, administrative and organisational skills
Good attitude with a willingness to learn and be a team player

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Interested candidates are invited to email detailed resume stating your educational qualifications, work experience, present and expected remuneration by clicking "Apply Now".

Job Description:

As a Marketing Assistant, you will be responsible for creating and managing our social media presence to increase brand awareness, engage our audience, and attract new students. This role is ideal for someone with experience in digital marketing and a strong understanding of social media strategies.

Key Responsibilities:

- Develop, implement, and manage social media content plans (including Facebook, Instagram, XHS, etc.) to align with our marketing goals.

- Create engaging, informative, and visually appealing posts that showcase our unique tuition offerings and success stories.

- Monitor, respond to, and engage with our online audience to build community and foster relationships.

- Analyze and report on social media performance, suggesting improvements and adjusting strategies as needed.

- Collaborate with the teaching and admin teams to ensure content aligns with the curriculum and brand messaging.

Requirements:

- Proven experience in social media management, especially on platforms popular with students and parents.

- Strong communication skills and ability to create compelling, error-free content.

- Creativity and a good eye for visual design.

- Familiarity with digital marketing and understanding of the Chinese tuition/education industry is a plus.

- Basic knowledge of graphic design tools (e.g., Canva, Photoshop) is an advantage.

- Ability to work independently and meet deadlines.

Join Our Team as a Personal Assistant cum Sales Admin

We are seeking an organised and proactive Personal Assistant cum Sales Admin to support our team. If you are strong in administrative tasks, streamline operations, and act as the first point of contact, ensuring the smooth execution of day-to-day activities., this is the opportunity for you!

Key Responsibilities:

• Administrative Support: Manage correspondence, including emails, phone calls, and inquiries, and handle confidential documents.
• Schedule Management: Plan, organize, maintain and remind the Director’s calendar, including appointments, meetings, and events.
• Travel Coordination: Arrange travel itineraries, book accommodations, and provide logistical support.
• Meeting Assistance: Prepare agendas, take meeting minutes, and follow up on action items.
• Personal Tasks: Run errands, manage personal requests, and assist with day-to-day activities as needed.
• Document Preparation: Draft, edit, and proofread documents, reports, and presentations.
• Task Prioritization: Manage multiple tasks and deadlines with efficiency and attention to detail.
• Sales Admin: Provide administrative support on pre and post sales matters for the Director.
• Other ad-hoc duties whenever required.

Requirements:

• Educational Background: Diploma or degree in Business Administration, Communications, or a related field (preferred).
• Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools.
• Communication Skills: Great written and verbal communication skills with a professional demeanor.
• Organizational Skills: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Discretion and Confidentiality: Trusted to handle sensitive information with integrity.
• Adaptability: Willingness to take on diverse responsibilities and work flexible hours as needed.
• Good to have - Experience: At least 1 year experience in a similar role as a Personal or Executive Assistant or Sales Executive

If you are ready to take the next step in your career, we’d love to hear from you!

Apply Now and Be Part of Our Team!

Join Our Team as a Personal Assistant cum Sales Admin

We are seeking an organised and proactive Personal Assistant cums Sales Admin to support our team. If you are strong in administrative tasks, streamline operations, and act as the first point of contact, ensuring the smooth execution of day-to-day activities., this is the opportunity for you!

Key Responsibilities:

• Administrative Support: Manage correspondence, including emails, phone calls, and inquiries, and handle confidential documents.
• Schedule Management: Plan, organize, maintain and remind the Director’s calendar, including appointments, meetings, and events.
• Travel Coordination: Arrange travel itineraries, book accommodations, and provide logistical support.
• Meeting Assistance: Prepare agendas, take meeting minutes, and follow up on action items.
• Personal Tasks: Run errands, manage personal requests, and assist with day-to-day activities as needed.
• Document Preparation: Draft, edit, and proofread documents, reports, and presentations.
• Task Prioritization: Manage multiple tasks and deadlines with efficiency and attention to detail.
• Sales Admin: Provide administrative support on pre and post sales matters for the Director.
• Other ad-hoc duties whenever required.

Requirements:

• Educational Background: Diploma or degree in Business Administration, Communications, or a related field (preferred).
• Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools.
• Communication Skills: Great written and verbal communication skills with a professional demeanor.
• Organizational Skills: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Discretion and Confidentiality: Trusted to handle sensitive information with integrity.
• Adaptability: Willingness to take on diverse responsibilities and work flexible hours as needed.
• Good to have - Experience: At least 1 year experience in a similar role as a Personal or Executive Assistant or Sales Executive

If you are ready to take the next step in your career, we’d love to hear from you!

Apply Now and Be Part of Our Team!

Job Responsibilities:

· Maximising sales opportunities to achieve sales targets

· Maintain a professional attitude with sincerity and enthusiasm reflecting commitment to our customer,

providing initiative excellent customer service

· Understand and manage product knowledge and be responsible for store team members

· Assess customer profiles, buying trends and competitive information to drive business

· Process incoming and outgoing merchandisensibility for loss prevention compliance within store

· Work non-traditional hours on weekends and holidays

· Deliver extraordinary service to customers

· Effective & Efficient Team player

· Inventory management and maintenance according to company guidelines

· Always keep up-to-date with promotional events and sales

· Handle customer questions, complaints and issues

· Help retail sales staff achieve sales targets

· Maintain good housekeeping standards, abide all operational procedures and upkeep Company’s image

· Perform other duties as assigned

Requirements:

· Strong customer service mentality, proactive and willing to learn attitude

· Good team player with positive personality

· Able to perform retails operational hours which includes weekends and public holidays

· Assisting and supporting the Supervisor/Assistant Supervisor is required

· Minimum 1 or 2 years relevant working experience

· Able to work island wide in rotation, retail hours, weekends and public holidays

You can contact Kat @ 86884856 from 10am to 6pm

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.

• Analyzing market trends and preparing forecasts.

• Generating new business leads.

• Build strategic relationships and partner with key industry players, agencies and vendors

• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

• Measure and report on the performance of marketing campaigns, gain insight and assess against goals

Marketing Manager Roles & Responsibilities:

Oversee all marketing campaigns for their company or department
Implement strategy
Promote a business, product, or service
Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
Represent the marketing team to cross-functional groups including product management, sales, or customer support
Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties:

Manage and coordinate marketing and creative staff
Lead market research efforts to uncover the viability of current and existing products/services
Collaborate with media organizations and advertising agencies
Brainstorm ideas for new campaigns
Coordinate with the sales team and other departments to produce effective strategies
Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks
Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

A premium childcare centre looking for a Marketing & Operations Executive.

Job Descriptions:

- Responsible for the childcare centre enrolments

- Operations and administration of the childcare

- Posting on the company's social media regularly

- Creating EDM for the company using Canva, Photoshop and other video editing software

- All other assigned admin and ops duties in the childcare centre

Requirements:

- Able to do design for social media posting

- Minimum a poly diploma graduate

- Able to work as a team

- Love children

- Well-groomed

- Able to work half day on Saturdays morning

Pls send your resume to [email protected] or whatsapp to 8070 8028.

• Develop annual and quarterly business plans to maximize the sales and product focuses
• Responsible for demand planning and new product forecasting
• Responsible for the front line teams; to ensure they reach sales targets
• Gather, report, and communicate customers' feedback on service, customers, and product
• Measure, track and analyze key KPIs to enhance results
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices
• Maintaining constant communication between management and staff, to ensure proper operations of the organization
• Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction

Requirements:

• Service-oriented with a positive attitude.
• Able to lead, influence, and resolve conflicts to reach consensus around common goals.
• Friendly and cheerful personality.
• 5 to 8 years of experience in beauty industry will be an advantage
• Good communication and interpersonal skills.
• Comfortable with working in a fast-paced environment.
• Able to work night shift and split shift
• Customer-focused and possess strong communication & interpersonal skills
• Pleasant disposition & well-groomed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

When the restaurant manager manages restaurant, it means they order, receive, store and track all of the restaurant's food and beverages, including its equipment and supplies. Therefore, one of this job's key responsibilities is to ensure that there's enough inventory to fulfil the menu requirements and to meet customer demand. To meet these demands, they perform tasks such as:

• monitoring usage rates of the various dishes and managing waste to ensure the restaurant doesn't sustain unnecessary costs
• storing food inventory at the right temperature and in clean, secure units
• preventing shortages or overstocking by monitoring inventory levels and ordering the supplies on time
• In this position, you have the crucial duty to ensure that the physical appearance of the establishment remains attractive, hygienic and comfortable for customers. This involves creating and enforcing a schedule that outlines the daily, weekly and monthly tasks required to keep the place clean. The cleaning usually happens before opening hours and in between busy service periods. Cleaning doesn't only apply to the inside of a restaurant, but also to the external areas, such as the landscaping areas and parking lot.
• Able to work night shift
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job Responsibilites

• Manage the overall delivery of the infrastructure project on or ahead of time with all client expectations met.
• Assign resources to deliver the works within budget, time, quality and regulatory standards, monitor and guide workflow, setting daily, weekly and long-term project goals.
• Manage the specialist functions of design, engineering, procurement and construction, manage the interaction of various disciplines and multiple work streams.
• Production planning, review progress against plans, contractual arrangements and delivery milestones to ensure they are on schedule and within quality and cost estimates and take effective remedial action as required.
• Financial Management: Ensure strong contract, commercial and financial risk management, accurate forecasting of both costs and revenue, take corrective action in line with CCCC authority and reporting frameworks and maximise the profit margin for the project.
• Demonstrate leadership in risk management, compliance and auditing and ensure legislative, pre-contract and commercial obligations are met, including compliance with the relevant Building Code.
• Stakeholder management: Ensure that stakeholders are actively engaged and that beneficial relationships between the project and the client, subcontractors, community and other external parties are developed and maintained.
• People management: Monitor staff and labour resourcing to ensure the project has the capability to achieve targets, supervise workforce, including subcontractors and foster a high performance team with a positive employee relations environment.
• Contribute to new business, continuous improvement and broader business activities
• Arrange coordination with LTA and QPS and meeting with subcontractors.
• Coordinate with headquarter and site team to obtain enough resources for the projects
• Organize a proper project management team & plan to carry out the construction works
• Submission of progress report to project manager, client and relevant personnel.
• Ensure compliance with all authorities' regulations, which include BCA, PG, PUB and NEA etc.
• Perform all duties in accordance with company’s polices, processes, systems, reporting and procedures.

Job Requirement:

• Holds a Recognised Degree in Civil Engineering or transportation engineering degree.
• Minimum ten (10) years of experience in construction industry
• At least seven (7) years of experience with main-contractor.
• Able to to lead work with counterparties overseas.
• Possess effective time-management skills to meet deadlines and planned deliverables.

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided

Job Responsibilities:

• Manages the activities of the cost accounting function.
• Oversees the gathering of historical cost data, investigation of cost structures, pricing of new services or products, and preparation of budget versus actual expense reports. Ensures that costs are allocated according to established procedures.
• Performs timely month-end close and submission of management reports.
• Performs timely analysis of financial results to help management drive plant’s KPIs and profitability.
• Drives the plant in asset management through monitoring of AR, physical inventory, fixed assets control, CAPEX forecast and CIP tracking.
• Ensures corporate governance and adherence to key corporate policies through review of the plant’s processes and approval of daily transactions.
• Coordinates USGAAP, SOX and statutory audits
• Manages the activities of the team and is responsible for training and development, and performance management of the staff.

Job Requirements:

• Minimum CPA and/or Degree in Accountancy or equivalent
• Minimum of 3 years relevant experience, of which 2 years should be in a supervisory / management capacity in manufacturing environment.
• Competent financial capabilities
• Hands-on with strong analytical skills
• Proficient in MS Office applications

Responsibilities

• Planning: Develop long-term plans and strategies for the company's success
• Managing: Supervise, hire, and train employees
• Analyzing: Analyze budgets to reduce costs and review contracts and purchase orders for quality requirements
• Improving: Identify areas for improvement and work with teams to develop solutions
• Managing quality: Manage quality assurance programs and review designs for quality
• Managing processes: Develop and monitor processes and procedures
• Managing risks: Anticipate and track operational risks and provide solutions
• Managing resources: Plan the use of materials and human resources
• Managing documentation: Create and monitor personnel documentation to ensure it complies with regulations

Responsibilities

• Manage inventory: Maintain accurate records of product storage and ensure that stock levels are adequate
• Plan deliveries: Set up schedules for incoming and outgoing shipments
• Manage contracts: Negotiate and manage contracts with suppliers
• Resolve issues: Investigate complaints and provide solutions, such as replacing faulty goods
• Analyze budgets: Plan and analyze budgets and expenditures
• Ensure compliance: Enforce industry laws, regulations, and company policies
• Lead meetings: Hold daily meetings to identify issues and actions to be taken
• Provide customer service: Maintain customer service logs and provide excellent customer service
• Manage staff: Oversee and lead a team of logistics specialists and coordinators

Job Description & Requirements

1. Strategic Planning and Execution**

- Develop and implement operational strategies aligned with the organization's goals.

- Collaborate with senior leadership to set long-term objectives and operational plans.

- Monitor and adjust strategies to adapt to market trends or business challenges.

2. Operational Oversight

- Supervise day-to-day operations across departments or teams.

- Ensure processes are streamlined and efficient.

- Oversee resource allocation (staff, budget, equipment) to maximize productivity.

3. Team Leadership

- Lead and motivate department managers and staff.

- Foster a collaborative work environment.

- Establish performance standards and conduct performance evaluations.

4. Process Improvement

- Analyze workflows and identify areas for improvement.

- Implement new systems or tools to enhance operational efficiency.

- Monitor and report on the effectiveness of changes made.

5. Financial Management

- Develop and manage operational budgets.

- Track expenses and ensure cost-effectiveness.

- Oversee financial forecasting and reporting related to operations.

6. Compliance and Risk Management

- Ensure all operations comply with legal and regulatory requirements.

- Identify and mitigate operational risks.

- Establish and monitor policies and procedures to maintain standards.

7. Performance Monitoring

- Set and monitor Key Performance Indicators (KPIs) to track operational success.

- Prepare and present performance reports to stakeholders.

- Use data analytics to make informed decisions.

8. Stakeholder Coordination

- Serve as a liaison between departments and senior management.

- Maintain strong relationships with external partners, suppliers, and customers.

- Address and resolve operational challenges effectively.

9. Innovation and Technology Integration

- Evaluate and adopt new technologies to improve processes.

- Drive digital transformation initiatives within operations.

- Stay updated on industry trends and innovations.

10. Crisis Management

- Develop contingency plans for operational disruptions.

- Lead the organization’s response during emergencies.

- Ensure business continuity planning is in place.

This role demands strong leadership, analytical thinking, and decision-making skills, along with the ability to balance strategic priorities with operational execution.

Job Description:

• Ensure the quality of all construction work performed on site are in accordance with the company's QAQC requirement.
• Visit project sites, arrange and conduct QAQC inspections on mainly Structural Works and Architectural Works.
• Ensure workmanship, procedures and method statements are in accordance to specified standards.
• Ensure that all project quality records and quality audit plans are maintained.
• Any other duties as assigned.
• Perform all duties in accordance with CCCC policies, processes, systems and procedures.

Job Requirement:

• Candidate must possess Diploma/Bachelor Degree in relevant discipline
• Minimum 8 years of experience in procurement preferably I construction/ civil engineering industry.
• Preferably Senior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.
• Have experiences in working in large scale projects.
• 5.5Days work per week.
• Location: Lentor

The Contract Manager (CM) is pivotal in ensuring the project’s success, particularly in budget/cost management, packaging, payments, contract management, and reporting to senior management. He/she collaborates with all stakeholders to ensure the project is completed on time, within budget, and of exceptional quality.

Responsibilities:

• Able to work independently on Contracts and Quantity Surveying works
• Work with project managers on cost management
• Administer project budget and cash flow in line with the master schedule
• Maintain effective documentation control.
• Ensure compliance with country’s regulatory requirements and standards
• Work with the Consultant Quantity Surveyor to prepare/reviewtender documents
• Prepare packages for vendors and subcontractors
• Manage variation works including costs and progress payments.
• Submit weekly updates and monthly reports
• Any other ad-hoc duties as assigned

Requirements:

• Possess a degree in engineering or other relevant qualifications
• Minimum 10 years of relevant experience in project execution in semiconductor, advanced manufacturing, or highly complex projects.
• European countries’ working experience in Contract Management and Quantity Surveying with solid understanding of European statutory requirements and standards.
• Effective communication skills at all levels
• Good computer skills in Microsoft Office, SAP, CAD software (remeasurement)
• Excellent negotiation and analytical skills on cost assessment and claims
• Evaluate cost-benefits and value engineering proposition.

Job Description:

• Ensure the quality of all construction work performed on site are in accordance with the company's QAQC requirement.
• Visit project sites, arrange and conduct QAQC inspections on mainly Structural Works and Architectural Works.
• Assist project teams in the preparation of project specific CONQUAS/Quality Management assessment by BCA with specific contract requirements.
• Ensure workmanship, procedures and method statements are in accordance to specified standards.
• Conduct regular inspections to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice.
• Ensure that all project quality records and quality audit plans are maintained.
• Any other duties as assigned.

Job Requirement:

• Candidate must possess Diploma/Bachelor Degree in relevant discipline
• Minimum 8 years of experience in procurement preferably I construction/ civil engineering industry.
• Preferably Senior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.
• Have experiences in working in large scale projects.
• 5.5Days work per week.
• Location: Lentor

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

1. PRIMARY FUNCTION

Work closely with the General Manager for the daily operations, manpower management, marketing and sales and profitability of all outlets.

ROLES AND RESPONSIBILITIES

Operations

-Ensure compliance with the company’s policies and procedures

-Responsible for staff rostering to ensure adequate manpower across outlets

-Influencing and decision making on aspects such as recruitment, discipline, termination of employment and performance assessment

-Perform outlet inspection at least once a week

-Share relevant and pertinent news/information with the outlet staff on a regular basis

-Conduct regular outlet meeting for feedback on strategies to achieve sales targets

-Ensure that quality of products, service, and outlet ambience consistently meets and/or exceeds company standards.

-Ensure the accuracy and timely submission of all monthly documents and reports of outlets to Head Office

- To undertake any other duties and responsibilities assigned by the management

Training and Development

-Ensure that all new employees undergo onboarding and training according to SOP

-Develop, coach and train employees on knowledge and skills with the objective of improving service quality and outlet operation sales.

-Review outlets' learning and career development initiatives to align with organization’s learning agenda

-Conduct performance appraisals for all outlet employees

-Coach, Motivate, Train, Retain and Develop staff’s performance so as to achieve company’s objectives.

Sales and Profit

-Responsible for the Sales and Profit performance of every outlet

-Conduct monthly sales analysis and implement action plan for areas of improvement

-Responsible for outlets’ petty cash expenditure

-Monitor and be responsible for outlets’ maintenance and repair costs

-Ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.

Marketing

-Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast

-Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.

-Maintain a record of each outlet’s sales trend before, during and after the launch of any marketing activity

-Serves as a quality controller for all signage, posters and decoration of the outlets to ensure that they are aligned with the company’s branding.

Recruitment

-Recruit employees through an objective selection and interview process

-Ensure that all staff are oriented and trained according to SOP

-Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow.

Environment Conditions

Kitchen environment.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.