· Handle freight forwarder’s operations for retail customers.

· Freight buy / sell cost control including negotiations with vendors and carriers.

· P&L owner of each retail customer and accountable for the smooth and effective process flow, interfaces, and adherence to the defined quality standards.

· Support, review, and control overall cost as well as approving invoices from vendors and carriers.

· Act as an escalation point for retail customers to solve all operational issues.

· Attending to local retail customer and oversea network inquiries pertaining to rates and all freight and logistics related services.

Job Overview:

We are looking for a proactive Sales Merchandiser to ensure our products are well-stocked, attractively displayed, and effectively promoted in retail outlets. This role includes coordinating weekly food sampling activities and managing frozen product inventory. Experience with frozen products is a plus.

Key Responsibilities:

• Ensure attractive product displays and proper stock levels in assigned retail outlets.
• Monitor and manage inventory, on our products.
• Arrange and coordinate weekly food sampling activities.
• Implement promotional displays and ensure accurate pricing and labels.
• Build and maintain relationships with store staff and managers.
• Track product performance, gather feedback, and report insights.
• Resolve on-site issues related to stock or promotions.
• Assist with in-store promotions and sampling events.

Requirements:

• Prior experience merchandising in supermarket is a must.
• Experience with frozen products is a plus.
• Strong interpersonal and communication skills.
• Ability to work independently and manage time effectively.
• Basic knowledge of inventory management, retail display strategies, and promotional activities.
• Organizational skills to coordinate sampling events effectively.
• Physically fit to handle stock replenishment and setup of promotional materials.
• Proactive and solution-driven.
• Friendly and professional demeanor.
  

• Build and maintain strong relationships with Interior Designers, Carpenters, Main/Sub contractors, Architects and Consultants
• Understand customers' business needs and provide tailored solutions to meet their requirements
• Prepare and submit samples for project tenders
• Gather necessary projects information, create proposals and present them to potential clients
• Identify and pursue new business opportunities within existing customers and potential new customers to increase sales
• Provide clients with professional advice on products and services, and offer alternative solutions that best meet customers' requirements
• Work closely with internal teams to ensure customers' satisfaction
• Negotiate contracts and pricing with customers to ensure mutually beneficial agreements while protecting company interest
• Collect market information on consumers and competitors in the high pressure laminates industry
• Accomplish sales target and KPI individually and as a team
• Prompt update of CRM and maintain accurate records in the system
• B2B sales experience, preferably in a related or similar industry is an added advantage
• Must possess own vehicle for site visits and meeting customers
• Exposure in building material, interior products or relevant trade is an added advantage
• Excellent communication, negotiation and interpersonal skills
• Strong knowledge of project tendering and management processes
• Able to work at Kranji area

Sales Co-ordinator (Indoor Sales)

Location: Jurong West

Working Days: 5 days Mon - Fri

Working hours : 8:30am -5:00pm

Salary : $2,200 – $3,000

Responsibilities

• Handle sales enquiry and customer’s purchase order
• Process sales quotation, sales order and purchase order
• Liaison with customer on product quality and delivery
• Provide pre and post sales services to maintain good working relationship with customers
• Arrange shipment accordance to sales order
• Retrieve mill test certificates when require
• Monitor and assist the Finance Dept. in collecting payment from the customers
• Assign tasks given by departmental head and directors

Requirement

• At least 2 years’ experience in the sales of hardware products or electrical items, especially in the oil & gas industry
• Knowledge of MS Office applications
• Must have experience in valves, pipes and fittings.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• This position will be in charge of leading efforts to promote the growth of new equipment sales and will report directly to the CEO.
• Gain knowledge of the local government, the rules that apply to it, and the company registrations that are necessary for each of the products we bring to market.
• Expert asset services to influential people, decision-makers, and important end users in China, the Middle East, and Europe for both marine and offshore applications.
• Find and cultivate prospective accounts in the territory that possess the mindset and potential to be valuable Key Account Service Partners.
• Build and preserve a high rate of opportunity conversion by making the most of solid connections with decision-makers and influencers as well as potential clients.
• Shape, influence, and carry out the sales and marketing plan, paying special attention to the important markets that have been designated. Find and seize chances to create new product categories, market niches, and distribution networks.
• To guarantee the smooth implementation of sales strategies, this entails spotting new market prospects, creating strategic plans for sales, building trusting relationships with important clients, and working with internal teams. In addition, the role involves assessing market trends, establishing performance goals, and making sure the business maintains its competitiveness in the market.
• In charge of creating and completing the company's growth and sales plan, which includes setting financial goals and particular sales targets.
• To plan and create the yearly budget and sales projections, then carry out particular strategies to achieve the goal.
• Create a shipping network and plan to promote client growth and new business in the maritime sector.
• Develop and market the business's goods and services while taking client input and needs into account.
• Effectively address technical or business enquiries from clients and continuously live up to their expectations.
• Conduct market research surveys with the clientele to get their opinions on follow-up strategies, after-sales service quality, and sales and service tactics.
  Complete basic sales reports on a weekly and monthly basis for implementation and evaluation.

Qualifications:

• An engineering degree or diploma, ideally in the fields of marine, mechanical, mechatronics, or electrical.
• It is essential to have seven to ten years of solid and productive sales experience in the marine business, ideally selling capital equipment.
• An effective communicator and strong networker who has managed to establish and preserve a strong internal and external network.
• The capacity for high-level internal and external communication.
• Results-oriented and tenacious in pursuing organisational goals.
• The capacity to work directly with all departments, including product, development, marketing, sales, and account management.
• Being open to travelling.
• Owning a car is an extra benefit.
• Skilled in Microsoft Office.

The channel sales personnel is responsible for executing strategies to drive sales growth through various channel such as E-comm for domestic, overseas, corporate and Travel retail for pre-order and inflight sales. Essential ability to handle operational and administrative task as part of process.

Responsibilities

Channel sales:

-         Develop and implement channel sales strategies to achieve sales targets for channels in alignment with brand guidelines and business objective.

-         Collaboration with marketing and ecommerce team to develop channel specific marketing campaigns and visibility.

-         Coordinate with production team on launch date for all channel sales.

-         Coordinate with TR team on inflight listing and submission.

-         Maintain required margins on P&L

-         Monitor sales performance and key metrics of channel sales and take corrective measure if required.

Sales Reporting:

-         Prepare regular reports on channel sales performance and present findings for weekly update.

-         Monitor, analyze and report on key performance metrics (KPIs) for online activities

Administrative:

-         Prepare catalogue for corporate channel.

Submission of all campaign brief and inflight listing

Requirements

-          Demonstrated 2-3 years of experience within the ecommerce domain web management is required.

-         Proven track record of driving substantial sales growth within the ecommerce industry.

-         Strong business acumen with timeline management.

-         Proficiency in Office, particularly Excel, PowerPoint

-         Initiative approach on task allocated.

-         Strong sense of ownership, results driven with problem solving skills

-         Independent worker and a team player who can work collaboratively and positively with both internal and external parties

-        Able to work under pressure with high adaptability and initiative within a dynamic environment

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Updates managers by consolidating, analysing, and forwarding daily action summaries.

Assist with the sales process by maintaining a fully stocked store.

Recommend and display items that match customer needs.

Manage point-of-sale processes.

Maintain an up-to-date knowledge of product features and sales promotion

Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.

Update customer records in the company database as required

Perform any other duties assigned by the director.

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Assistant Sales Manager Requirements:

High school diploma or GED.

Bachelor’s degree in marketing, communications, or related field is advantageous.

Proven experience in sales and customer service.

Proficient in all Microsoft Office applications.

The ability to work in a fast-paced environment.

Excellent problem-solving skills.

Strong management and leadership skills.

Effective communication skills.

Exceptional customer service skills.

As the Senior Sales Manager, you will be responsible for delivering double-digit sales and profit growth through successful management of existing distributors / markets and opening new markets within SEA

Regular Duties:

Distributors Management

· Develop strategy and 3-year plan for each country- including marketing activities and NPD

· Develop and conduct JBP with distributors, setting pace for monthly review

· Develop KPIs for each distributor and conduct regular analysis of distributors performance based on evaluation grid and KPIs

· Motivate, challenge and support existing distributors to maximize sales and profit growth

· Identify, recommend and appoint new distributors in greenfield areas

· Manage effectively business transfers from one distributor to another one as required

· Set and control pricing, with the approval from Finance

· Recommend, initiate and oversee launches of new brands/new SKUs, with the assistance of the international marketing department

· Assist where appropriate in the launches to distributor Key Account teams and sales forces.

Business Development

· Build new business in key markets by identifying and appointing the best distribution partners

· Maximize the sales of C&D’ s global brand portfolio

· Motivate and stimulate distributors to deliver sales and profit targets.

· Monitor in-market sales, distributor stock levels as well as sales to distributor and take necessary action to realise budget.

· Understand sales and brand performance in market to further drive profitable sales growth.

Marketing

· Develop and implement marketing plans and activity calendar in collaboration with the APAC Marketing Team and the distributors.

· Work with the International and local Brand Managers to ensure the marketing activities are in line with the brand strategy/positioning.

· Ensure planning and timelines are aligned between distributors and Marketing, meeting company process requirement

· Working with Distributors to realise successful implementation of agreed activity calendar and NPD (in line with P&L and marketing objectives).

· Ensure the funded marketing activity is approved with ROI KPIs and properly recorded in trackers with documented evidence.

· Proactively keep C&D management and marketing informed of relevant market intelligence.

Financial

· Manage all aspects of Region P&L including the marketing investment

· Prepare Profit forecast per territory, partner and brand in a timely fashion including gross sales, trade allowances and marketing expenditure

· Prepare yearly Sales and A&P Budgets per distributor, with Quarterly Reviews, for the approval of the APAC Director.

· Monitor and control profitability of the markets, and report monthly on performance against sales and profit targets.

· Allocate, manage and control marketing budgets, build and maintain trackers of all expenditures, ensure that all expenditure is within budget and comply with finance standards..

Logistics

· Input monthly demand forecasting into the demand planning sheet, including orders and forward forecasts.

· Liaise with International Customer Service, and Logistics when appropriate, to ensure that customers’ orders are fulfilled on time.

SPECIAL RELATIONSHIPS

· Maintain - Build a trusting- a good working relationship with all distributors

· Internal departments Marketing, Finance, Regulatory, Demand Planning and Supply-chain departments.

EDUCATION ANDPRIOR WORK EXPERIENCE REQUIRED

· Bachelor’s degree in Business or equivalent.

· Good experience and understanding of the CPG or consumer health market

· Track record in international experience building businesses in the Region

· At least 6-8 years Sales, Marketing and Account Management experience in the FMCG, or OTC sector

· Strong commercial acumen in understanding value chain analysis, P&L and ROI for trade spend.

· Excellent, negotiation, communication and presentation skills

· Demonstrable record of progress and achievement

· Proven ability to develop new territories in the Region

· Fluency in written and spoken English. Additional Asian language skills a plus.

· Excellent command of MS office program

SUCCESS FACTORS:

· Team player with an International mindset

· A hunter for business, hungry for success, a go getter, achiever

· Drive and the enthusiasm to build the business and compete with the top players in the industry

· Willing and able to travel up to 40%.

· Self-starter and determined

· Ability to complete projects and get things done on time

· Accountable

· Ability to develop very good relationships (internal and external)

· Ideally based in Singapore with appropriate documents allowing unrestricted travel in the region

Job Description

• Industry/ Organization Type: IT/Telecommunications
• Position Title: Sales Account Manager
• Working Location: Macpherson
• Working Hours: 5 working days (Mon to Fri 8.30AM – 5.30PM)
• Salary Package: Basic Salary up to $4,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Build and sustain strong, long-lasting client relationships with a focus on client satisfaction and retention.
• Act as the primary point of contact for key accounts, addressing client inquiries, and ensuring their needs are met.
• Engage in regular communication with clients to anticipate future needs and identify new opportunities.
• Provide technical support to clients by participating in solution development, product demonstrations, and technical presentations.
• Collaborate with internal technical teams to resolve client issues and optimize product performance.
• Develop and implement strategic account plans to drive long-term business growth.
• Identify opportunities for expansion within existing accounts and execute strategies to increase revenue.
• Work closely with internal teams, including sales, technical, and customer service teams, to ensure a seamless customer experience
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Minimum Diploma in Business Administration or equivalent
• Has 1 year of experience with fiber optics or relevant products in the industry
• Prior experience with Structured Cabling/ELV is an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71055 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Assistant Sales Manager Requirements:

High school diploma or GED.

Bachelor’s degree in marketing, communications, or related field is advantageous.

Proven experience in sales and customer service.

Proficient in all Microsoft Office applications.

The ability to work in a fast-paced environment.

Excellent problem-solving skills.

Strong management and leadership skills.

Effective communication skills.

Exceptional customer service skills.

Job Description:

Developing New Business and Prospecting:

To find and seize new business possibilities in the marine and oil and gas industries, adopt a proactive and strategic strategy.
Create and put into action efficient lead creation and prospecting methods.

Obtaining Clients
Actively interact with prospective customers, learning about their PPE and workwear requirements and offering customised solutions.
Build and preserve connections with influential and important decision-makers

Reaching Sales Goals
Set lofty goals for sales and achieved them, exhibiting great drive and perseverance.
Meet and exceed revenue targets on a quarterly and annual basis.

Commercial Wisdom
Keep up with developments in the market, rivalry, and industry trends.
Offer insightful information to support the ongoing development of sales tactics.

Interdepartmental Cooperation
Work together with internal departments to ensure a unified and customer-focused strategy, such as marketing, product development, and customer service.
Share customer comments to encourage the development and improvement of products.

Requirements:

Bachelor's degree in business administration, sales, marketing, or a similar discipline, or its equivalent; an MBA is preferred.
Solid track record in business development, account management, or sales, ideally in the oil & gas and marine industries.
Strong communication and interpersonal abilities, with the capacity to establish relationships and sway decision-makers at all levels.
Excellent negotiation and presentation abilities, with a track record of closing complicated sales deals.
Analytical and strategic thinking skills, as well as the ability to spot possibilities and boost sales.
Capacity to operate both individually and together in a fast-moving, team-focused setting.
Proficiency with the Microsoft Office Suite, CRM software, and additional tools for sales and marketing.
he readiness to travel as required to attend industry events and meet with clients.

Newgen seeks a motivated, high-energy sales professional to join our fast-paced, high-growth sales team in Singapore. The individual will be responsible for meeting or exceeding assigned sales targets by independently managing end-to-end sales process to acquire new business from the assigned accounts/market segment. Prior experience of selling enterprise software solutions to the Singapore Public Sector and Government-Linked Companies (GLCs) is a must. The role also requires working with Newgen’s network of global system integrators and Consulting companies who provide a potent sales channel for the organization.

Responsibilities:

· Create detailed, strategic target account plans, including partner/ alliance strategy to establish trusted advisor relationships with prospects, partners and clients to ensure maximum customer satisfaction and repeat business

· Think and research strategically about their client’s business to create and propose compelling solutions using Newgen product and services.

· Leverage Newgen resources to successfully identify and drive sales campaigns.

· Effectively manage a complex sales cycle to a successful close and win business

· Meet and exceed assigned revenue targets on quarterly basis by identifying, developing, and closing opportunities in new logos from Enterprise vertical. Oversee the Billing/ Contracting/ Collection of Payment from the customer as per the agreed terms and timeline (in liaison with internal teams at Newgen)

Sales Assistant Manager Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Updates managers by consolidating, analysing, and forwarding daily action summaries.

Assist with the sales process by maintaining a fully stocked store.

Recommend and display items that match customer needs.

Manage point-of-sale processes.

Maintain an up-to-date knowledge of product features and sales promotion

Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.

Update customer records in the company database as required

Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

Bachelor’s degree in marketing, communications, or related field is advantageous.

Proven experience in sales and customer service.

Proficient in all Microsoft Office applications.

The ability to work in a fast-paced environment.

Excellent problem-solving skills.

Strong management and leadership skills.

Effective communication skills.

Exceptional customer service skills.

The Ability to multitask and work under pressure.

Availability to work within opening hours (e.g. evenings, holidays, weekends).

The ability to work under pressure.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Manage a team of property officers and technicians on daily works carried out in few shopping malls and overseeing their daily operations.
• Liaise with and supervise contractors, recommend and implement improvement works, attend to feedback, complaints and services requested by the clients.
• Handle matters relating to tenancy and lease management, advertising and promotions management etc.
• Prepare and submit management reports to the Client.

Requirements:

• Degree in Real Estate Business/Facilities Management /Project and Facilities Management /Engineering or equivalent
• Minimum 2 years of relevant experience in leading a team in managing commercial properties/retail mall.
• Possess Fire Safety Manager certification
• Pro-active, independent, able to work with minimal supervision and perform under pressure
• Good communication and interpersonal skills

Working Hours: Mon - Fri (8.30am-6pm)

Working location: Woodlands

Salary: Up to $6,000 + AWS + VB

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services.

Job Description

• Relationship building with high net worth (HNW) clients
• Understand the financial goals of HNW clients and offer wealth management solution such as insurance, leverage products, structured products and investment products to help them protect & grow their wealth
• Provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum 2 years of sales experience
• Effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire an IT Audit Manager to join us in an exciting project.

Responsibilities

1. Lead and manage the audit activities of an IT software project, ensuring alignment with organizational goals and industry best practices.

2. Develop comprehensive IT audit plans, checklists and methodologies tailored to software project requirements.

3. Assess IT systems, applications, and processes for compliance with internal policies, regulatory standards, and security protocols.

4. Collaborate with project managers, developers, and stakeholders to identify and mitigate project risks.

5. Produce audit findings reports, and actionable recommendations.

6. Provide leadership and mentorship to audit team members, fostering a culture of excellence and continuous learning.

7. Act as a liaison between the audit team and the client, ensuring a smooth audit process and effective communication.

Qualifications & Experience

1. Bachelor’s degree in Information Technology, Computer Science, Accounting, or a related field.

2. Professional certifications such as Certified Information Systems Auditor (CISA), or equivalent would be advantageous.

3. At least 8+ years of experience in technology projects.

4. At least 5+ years of experience in IT auditing, governance or compliance.

5. At least 2+ years in a leadership role.

6. Strong understanding of IT project management methodologies (e.g., Agile, Waterfall) and software development life cycles.

7. Excellent analytical, problem-solving, and decision-making skills.

8. Exceptional written and verbal communication skills, with the ability to present findings to technical and non-technical audiences.

9. Demonstrated ability to work collaboratively in cross-functional teams and foster stakeholder relationships.

About ItsRainingRaincoats:

ItsRainingRaincoats is a Singapore charity that aims to build bridges of integration between migrant workers and residents of Singapore. We work to improve their welfare and believe that their seamless integration into our community will benefit not just our migrant workers but Singapore as a whole.

About inspIRRe Store:

inspIRRe is a first of its kind FREE store in Singapore located at 217 Henderson Road. Male migrant workers on Work Permits can pick up essential items such as clothes, toiletries, bags, snacks, and electronics for free!

Role Overview:

As a weekend Store Manager, you will step in as staff to attend to the InspIRRe store over weekends to ensuring smooth operations.

Your responsibilities will include:

• Assisting migrant workers with their bookings and requests
• Assigning and overseeing volunteers' tasks, such as organizing donations, answering worker and donor queries
• Record workers shopping in real time for social media posts
• Processing of distribution of in-kind donations

Commitment:

A 7 hour shift from 10:00 am to 5:00 pm - Saturday and Sunday

KEY ACCOUNTABILITIES

• Oversees and plays an integral part in the development and implementation of CX strategy and plans, ensuring all areas of the business from product proposition development, digital and channel services, sales and marketing, branding and communications, customer communications and contact points, claims and operations are interrelated and integrated to relay one seamless CX.
• Champions the Voice of Customer (VOC) programme and feedback is collected, analysed and disseminated into the business for consideration / execution and delivery.
• Manages the ongoing synthesis of relevant Customer data, business analytics and intelligence, to increase effectiveness and efficiency, vision and principles and uplift CX and Customer Loyalty.
• Designs and develops best in class digital customer experiences across all technology driven interfaces.
• Manages all user experience, working with IT to ensure simplicity of all front end design, and that the customer is at the heart of all design.
• Manages customer communication touchpoints including but not limited to service & customer information emails, app communications, Chatbot & LiveChat.
• Manages the Service Call Centre, ensuring customer service levels are kept above industry benchmarks. Further, the role ensures the right protocols/procedures for front-line facing employees to enhance the customer experience.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s or master degree in business, marketing, communications, public relations or related field.
• A 10+ year career, preferably spanning both line and staff functions, with demonstrable operational and public-facing results.
• Proven experience in transforming customer operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
• Experience influencing large customer-facing teams with metrics that demonstrate improvements in both customer satisfaction and cost management.

KNOWLEDGE & TECHNICAL SKILLS

• Ability to oversee customer research and analysis, able to develop, implement, and cause adjustment to functional strategies and plans to ensure competitive pricing, customer satisfaction, innovative product development.
• Experience managing Voice of Customer Programs
• Ability to oversee the development and initial implementation of UX opportunities that meet the growth objectives of the business.
• Ability to manage performance data, analyse and report results e.g. NPS, CXI and recommends/takes corrective actions to ensure the achievement of mission and CX objectives.
• Ability to people manage and lead a large team as well as projects
• Strong digital know how

• Manage and coordinate the project effectively
• Manage and direct site staff (i.e. senior engineers, engineers, supervisors, etc.) in the project management of the NSC civil contracts (including other supporting Contracts);
• Assist in leading the supervision personnel, including Resident Engineer (RE) and Registered Technical Officers (RTOs) in the supervision of the project to ensure compliance with drawings/specifications, approved work methods and authorities’ requirements;
• Assist in managing the Contractor on the construction of the project, including but not limited to monitoring submissions by the Contractor and clearances from the other consultants and relevant authorities;
• Evaluate the Contractor’s proposed programme of works and recommend any adjustments where necessary;
• Maintain and keep up-to-date all project-related information in the Authority’s portal;
• Establish the quality management system, safety and risk management, time management, cost planning and management system for the construction activities;
• Co-ordinate/approve corrective actions and monitor the actions taken;
• Identify/solve site problems. To liaise and coordinate with the Contractors, and the Authority’s team (including the chairing of regular meetings) to ensure timely resolution of all site problems;
• Conduct on-site joint verification of Contractor’s progress payment with the Authority’s team;
• Co-ordinate services laying and utility diversion works to ensure timely completion;
• Ensure the safety and quality of works and monitors the performance of environmental control measures, earth control measures, site safety measures, and housekeeping on-site and initiate preventive/corrective actions;
• Ensure that the Contractor delivers works to the requirement of the Authority and within the Contract period;
• Ensure that site records of all variation orders and Instructions are properly documented;
• Ensure proper coordination between other Contracts and authorities. Ensures an efficient Viaduct, Civil & structural and Geotechnical design is achieved in accordance with Design Criteria and relevant standards;
• Liaise with internal and external parties on all Viaduct, Civil & Structural and Geotechnical design matters and advises and assist the NSC’s PRPM/SPM/PM in all project management matters;
• Assist in investigating and liaising with the public and the relevant authorities for public feedback;
• Train, manage and provide leadership to the site supervisors in supervision and site management work, including the keeping of proper and accurate records;
• Prepare and update project progress reports regularly and carry out presentations whenever required;
• Identify potential or actual causes of delay and discuss with Contractors to take preventive or remedial actions;
• Respond to all emergency matters, such as fire and accidents, at the site during or off working hours;
• Work with the Authority’s team to project monthly construction progress;
• Manage the progress of precast components workshop drawings production, submission and approval. Also manage the mould adequacy and progress of mould fabrication, precast components production and delivery to ensure no delay to the progress of works;
• Ensure implementation of effective Noise Management and Public Communication Plan
• Carry out administrative works pertaining to the management of the project including but not limited to official attendance and minutes or notes taking in all meetings

Job Requirement

• Minimum Degree in Civil and Structural Engineering
• Minimum 8 years relevant experience in a project/construction environment, with at least 3 years experience in viaduct and /or flyover construction
• Proficient in relevant software programmes for planning and project work
• Strong leadership qualities with good analytical and communication skills
• Experience in civil/structural / geotechnical design will be an advantage

The Store Manager is responsible for overseeing store and stewarding operations, with a primary focus on ensuring the packing department is efficiently managed and maintaining operational standards. This role requires a hands-on leader to manage staff effectively, streamline packing workflows and maintain quality and productivity in operations.

Responsibilities

Operational Management

• Ensure smooth daily operations and compliance with company policies
• Oversee the packing department to ensure orders are accurately and promptly prepared
• Maintain a clean, organized, and well-presented store environment
• Collaborate with other departments and streamline workflow

Packing Department Management

• Supervise and support the packing team to maintain order accuracy, speed, and quality
• Monitor inventory levels of packing materials and coordinate for timely replenishment
• Implement effective workflows to optimize packing processes and reduce errors

Team Management

• Recruit, train, and develop store team members, fostering a motivated and high-performing team
• Schedule staff to meet business needs while adhering to labor budget
• Conduct performance reviews, set objectives, and provide constructive feedback

Requirements

• Minimum 3 years of working experience preferably in a managerial role in a Food & Beverage industry
• Ability to inspire, lead, and develop a team
• Skilled in managing workflows, particularly within store and packing operations
• Effective in handling operational challenges with a solution-oriented approach
• Excellent written and verbal communication skills
• Flexibility to work weekends, holidays, and varied shifts as needed

Whatsapp 91834574 for more information

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirement

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

About Us

DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 30th June 2024, the Group and its associates and joint ventures operated some 11,000 outlets and employed some 200,000 people. The Group had total annual revenue in 2023 exceeding US$26 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, convenience, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

• Manage the payroll system and performing payroll duties, including identifying, verifying and resolving discrepancies for payroll
• Assist in the preparation and processing of monthly or payroll cycles as per company schedules, including income tax, reimbursements, CPF payments, and tax filings for both local and foreign employees
• Ensure timely submission of monthly CPF payments, tax filing for both local (Form IR8A) and foreign employees (Form IR21)
• Liaising with statutory bodies – IRAS, MOM, CPF, etc.
• Resolve payroll discrepancies and answer employees’ payroll-related inquiries
• Prepare and submit surveys (MOM, CPF, SNEF, IMDA, Department of Statistics Singapore, etc.)
• Handle government claims and grants (e.g. NS/ Maternity/ Paternity/ PSG, etc)
• Assist in the preparation of payroll reports for management and payroll audits.
• Conduct regular review on payroll and HR processes to ensure adherence to compliance standards
• Participating in continuous change management and payroll process streamlining
• Other ad-hoc duties as assigned
• Provide backup support for the Payroll Manager in their absence

About You

• Knowledge in Frontier e-HR System is an added advantage
• Diploma/ Degree in Business/HR or equivalent
• Minimum 5 - 7 years of relevant experience in for a fast-paced environment
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Proficient in Microsoft Excel (Pivot table/Vlookup)
• Meticulous, organized and a team-player
• Good communication and interpersonal skills

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Background

We are looking to digitalise the various services and business processes of our accounting and corporate services business. Therefore, we desire to leverage and apply the prevailing broad advances in various digital technologies to custom develop and implement targeted solutions (our IP) that enable us to serve our clients more efficiently and competitively. This initiative is also expected to enhance the work-roles of our team members and enable them to elevate their skills, job satisfaction and career sustainability (eg: minimise mundane tasks and transition towards more review-oriented, supervisory and advisory responsibilities)

Role and Responsibilities

You will be required to assist our business leaders to analyse the overall technical requirements of our strategic business initiative and to propose and design the overall system and applications solution that will serve as the backbone of the software platform.

You will be responsible to evaluate various technologies and frameworks, plan out the proof-of-concepts, and establish the MVP exit criteria for the proposed functionalities.

You will be hands-on to design, develop/code, QA and roll-out the proposed applications from POC to MVP to full blown capabilities so as to enable the business to reap its ROI. In this regard, you will be adept in every aspect of coding competencies, including but not limited to frameworks, mobile and web program design and coding (in person), API development, DB and system performance tuning, cloud setup, and the incorporation of ML and AI engines.

Qualifications and Experience

• Graduate in the requisite IT, Technology, Computer Science and/or Engineering disciplines;
• At least 10 years relevant working experience in this field;
• Proven track record in the coding and implemention of projects of this nature and scope;
• Full stack hands-on skills in the latest technical development trends;
• Able to lead by example with personal delivery of output, as well as subsequently to build up and lead a competent team to accomplish phased tasks;