Roles & Responsibilities

Roles & Responsibilities

Sales supervisors of retail sales employees may:

Greet and assist customers

Respond to customer inquiries and complaints

Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when necessary

Instruct staff on how to handle difficult or complicated sales

Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

Formulate pricing policies and accuracy

Attend trade shows to identify new products and services

Coach, counsel, recruit, train and discipline employees

Approve contracts with vendors

Utilize information technology to record sales figures for data analysis

Must be able to work night shift or split shift

Must be able to work extra hours or weekend if needed

Job Summary:
The Sales Development Representative is responsible for prospecting, qualifying, and generating new sales leads to support the sales team. This individual will be highly motivated, goal-oriented

Key Responsibilities:

1. Prospecting & Lead Generation:
• Conduct research to identify potential customers and key decision-makers within targeted accounts.
• Use various channels (emails, LinkedIn, social media, etc.) to reach out to potential leads.
2. Qualifying Leads:
• Engage with prospects to understand their business needs and challenges.
• Assess whether the prospect fits the company’s ideal customer profile and qualifies the lead based on defined criteria.
• Schedule appointments or product demonstrations for the sales team.
3. Collaboration with Sales and Marketing Teams:
• Work closely with the sales team to ensure a smooth handoff of qualified leads.
• Provide feedback to the marketing team on the quality of leads generated by campaigns.
• Maintain and update the CRM system with accurate prospecting data, notes, and pipeline status.
4. Communication & Relationship Building:
• Build relationships with potential customers to foster long-term engagement.
• Act as the initial point of contact and create a positive impression of the company.
• Communicate the value proposition of the company’s products/services to prospective clients.
5. Performance Tracking & Reporting:
• Meet or exceed monthly and quarterly quotas for qualified leads.
• Track and report on key metrics, including the number of qualified leads generated and conversion rates.
• Continuously refine outreach techniques and improve conversion rates based on feedback and performance data.

Requirements

• Strong communication skills (both written and verbal).
• Highly motivated, self-starter with a strong desire to succeed in sales.
• Ability to handle objections, remain persistent, and manage a high volume of outreach.
• A customer-centric mindset with a focus on problem-solving and meeting client needs.

Key Responsibilities:

• Sales Strategy Development: Develop and implement effective sales strategies to promote our accounting, tax, payroll, and corporate services. Identify and target potential clients in Singapore and the broader region.
• Client Acquisition: Proactively identify and pursue new business opportunities through cold calling, networking, and outreach. Conduct market research to understand client needs and tailor services to meet those needs.
• Sales Forecasting: Prepare accurate sales forecasts and reports. Track and report on sales performance metrics, adjusting strategies as necessary to achieve targets.
• Revenue Growth: Contribute significantly to our goal of doubling revenue in three years by driving new business and expanding existing client relationships.
• Relationship Management: Build and maintain strong relationships with clients, understanding their business needs and ensuring satisfaction with our services. Act as the primary point of contact for client inquiries and concerns.
• Sales Presentations and Proposals: Prepare and deliver compelling sales presentations and proposals to prospective clients. Clearly communicate the value and benefits of our services.
• Collaboration with Internal Teams: Work closely with the accounting, tax, payroll, and corporate services teams to ensure seamless service delivery and client satisfaction. Provide feedback to internal teams to improve service offerings.
• Market Analysis: Monitor market trends and competitor activities to identify new opportunities and stay ahead of industry developments.

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or a related field
• Proven experience in sales, preferably in the professional services industry (accounting, tax, payroll, corporate services)
• Strong understanding of the corporate services market in Singapore and the broader region
• Comfortable and experienced in dealing with customers from Europe and China
• Excellent communication and interpersonal skills
• Ability to build and maintain strong client relationships
• Results-driven with a proven track record of meeting or exceeding sales targets
• Proficient in using CRM software and other sales tools
• Strong presentation and negotiation skills
• Self-motivated and able to work independently as well as part of a team

The Sales Director will lead the sales strategy, drive revenue growth, and expand market share for IPS Securex Pte Ltd and Securex GS Pte Ltd across the Asia-Pacific region. This role involves overseeing the sales team, establishing strong customer relationships, developing new business opportunities, and achieving sales targets in line with the company's growth objectives. The Sales Director will work closely with the leadership team to align sales strategies with company goals and drive overall business performance across multiple markets. Specialization in security systems and homeland sales, along with established contacts with M&E (Mechanical and Electrical) Consultants, will be essential to succeed in this role.

Key Responsibilities:

Regional Sales Strategy Development and Execution:

• Develop and implement a comprehensive sales strategy to achieve revenue targets and business growth across the region, with a focus on security systems, public address system and homeland sales.
• Identify market trends, customer needs, and competitive dynamics in security and homeland sectors to adapt strategies accordingly.
• Drive the development of new business opportunities, expanding the company’s presence across the Asia-Pacific, with an emphasis on high-value security projects.

Team Leadership and Development:

• Lead, mentor, and manage the existing sales team, setting performance targets and providing guidance to achieve them.
• Conduct regular performance evaluations, offering constructive feedback and training to enhance team skills, especially in security systems, public address system and homeland sales.
• Ensure team alignment with the company’s strategic objectives and support cross-functional collaboration.

Revenue and Pipeline Management:

• Monitor and report on regional sales performance, including forecasting, pipeline management, and closing sales.
• Implement sales processes and tools to improve efficiency and effectiveness across different markets, particularly in the security systems, public address system and homeland sector.
• Analyse sales data to identify areas for improvement and develop actionable plans to optimize results in each region.

Customer and Consultant Relationship Management:

• Build and maintain strong relationships with key customers, partners, and stakeholders across the region.
• Leverage existing contacts with M&E Consultants to gain project insights, influence specifications, and drive business growth in security systems, public address system and homeland projects.
• Negotiate and close high-value contracts, ensuring customer satisfaction and fostering long-term partnerships.
• Address client concerns and resolve issues to maintain positive customer experiences across all markets.

Regional Market Expansion and New Business Development:

• Explore opportunities for market growth in new countries or sectors within the region.
• Focus on securing projects related to security systems, surveillance, access control, extra low voltage and homeland security.
• Collaborate with marketing to products and solutions, driving regional brand awareness.
• Evaluate potential partnerships and strategic alliances that could contribute to revenue growth in the security and homeland markets.

Budget and Resource Management:

• Develop and manage the regional sales budget, ensuring optimal allocation of resources.
• Monitor spending and adjust strategies to maximize return on investment across the region.
• Work closely with other departments to align sales activities with financial and operational goals.

Qualifications:

• Possess a degree or diploma in Business, Sales, Marketing, or a related field
• Minimum of 15 years of sales experience, with at least 5 years in a leadership role.
• Proven track record of meeting or exceeding sales targets in a regional or multi-country environment.
• Strong leadership skills, with experience in building and developing high-performing, regionally dispersed teams.
• Specialization in security systems and homeland sales, with a thorough understanding of the industry's requirements and trends.
• Established contacts with M&E Consultants, with a proven ability to leverage these relationships for business growth.
• Excellent communication, negotiation, and interpersonal skills.
• Regional experience in the Asia-Pacific market is required.

We are a medical device company looking for a Sales & Technical Specialist. This role is ideal for nurses who are keen to make a career transition into the medical device industry. We look for experienced professionals with a passion for excellence, who believe in the power of the team, integrity and leadership. We offer resources, support and opportunities for you to thrive in your career.

Responsibilities:

• Gaining thorough understanding of the market, and able to drive sales of our devices

• Building and maintaining long-term relationships with customers, understanding their needs and addressing their concerns effectively

• Assisting surgeons in performing operations using our implants with in-depth knowledge of our devices and ready-to-help attitude

• Liaison with surgeons and hospitals to ensure our instruments and implants are ready before operations; For post op, making sure the instruments and implants are properly collected

Requirements:

• 3+ years related working experience

• Registered nurse with scrub experience

• Self-motivated and responsible

Job description:

• Drive sales

• Handle customer enquiries, feedback, and complaints with professionalism and a problem solving attitude

• Develop a deep and clear understanding of the company’s range of products and be able to communicate the information to customers clearly

• Prepare quotation, invoices and delivery orders

• Maintain the company’s inventory and order trackers to ensure that they are accurate and up to date

• Handle scheduling of deliveries for customers’ orders

• Assist with ad-hoc and periodic stock-take

• Company website review and updating to ensure that the information available online is accurate (e.g. production dimensions, stock availability)

• Handle documentation and record keeping (e.g. invoices and expense trackers)

Requirements:

• Strong command of the English language, written and spoken

• Professionalism and attention to detail

• Strong organisation skills and ability to multi-task

• Good communication skills and telephone etiquette

• Energetic and self-motivated with a positive mindset

• Proficient in Microsoft Word, Excel and Google Workspace

Working hours: 9:30am to 6:30pm, 5 or 6 days a week.

Other notes:

• Singaporeans and PR only.

• Written and spoken Mandarin capability preferred but not essential

• Experience in a related industry preferred (e.g. interior designers)

To assist on

- paper works

- tender document

- email response

- onsite meeting

- some horticultural works/report

- some night works

- client request

Full Time Permanent position

Open for Singaporean, PR, Epass, Spass.

Requirements:

- Able to work in team

- Able to do presentation

- Willingness to learn

- Words document

- Excel

- Powerpoint slides

- PDF

welcome to apply!

• Assist factory on appraisals of engines and technical issues regarding engine performance
• Keep track of Distributor’s sales performance in ensuring expected sales budget is met
• Assist the development of sales activities of Distributors
• Provide support to distributors in the undertaking of projects, including technical support and provide updated information to department manager
• Provide full support in the preparation of sales seminar or any other sales or after-sales related activities or events including sales campaigns, promotions and programs for distributors and end-users
• Provide support to HQ on project co-ordination
• Oversee building schedules of shipyards and technical & commercial meetings with customers
• Provide advice on the commissioning schedule and oversee the entire process
• Any other duties assigned within the course of work

• Degree holder in any fields
• Achieve individual sales target and contribute to the store sales target.
• To provide outstanding customer service
• To handle customer’s enquiries and feedbacks
• To perform cashiering, housekeeping duties, display arrangements
• Perform store operation related activities.
• Always maintain the best retail outlet conditions. E.g., cleanliness, safety, security etc.
• Assist Manager with the daily operation.
• Improve Company's operation system together with the management.
• Other duties may also be assigned depending on operation’s needs.

• Degree holder in any fields
• Achieve individual sales target and contribute to the store sales target.
• To provide outstanding customer service
• To handle customer’s enquiries and feedbacks
• To perform cashiering, housekeeping duties, display arrangements
• Perform store operation related activities.
• Always maintain the best retail outlet conditions. E.g., cleanliness, safety, security etc.
• Assist Manager with the daily operation.
• Improve Company's operation system together with the management.
• Other duties may also be assigned depending on operation’s needs.

Responsibilities:

• Handle end to end sales & project process.
• Prepare all relevant documentations, schedules, presentations & mock-ups.
• Attend project coordination meetings offsite & onsite.
• Coordinate between internal and external Clients, ensuring production and project completion is on time.

Requirements:

• NITEC/Higher NITEC or Diploma in any disciplines.
• Minimum 2 years’ relevant working experience.
• Proficient in Microsoft Office.
• Team player with good communication skills.
• Good organizational skills with ability to prioritize work.
• Resourceful & able to work independently.
• Positive attitude with good problem-solving skills.

Candidate with the following requirements will be advantageous (not a necessity):

• Experience in project management and project sales.

Others:

• 4-day or 5.5-day (alternate Saturday) work week.
• Training will be provided.

Have to perform cashiering duties and customer service

Able to do stock top up and maintain store standards

Able to perform three shifts, work on weekends and PH

Have able to work as team player and able to perform simple paperwork

Those with or without experience working in 7 11able to apply

Preferbaly staying around west, central area

Our client, a renowned MNC in Automotive industry is seeking for a Sales Manager / Assistant Sales Manager ( Automotive, Corporate )- $ 5,000.00 + Attractive VB / Central Area

Requirements

• Degree or Diploma holder
• At least 5 years of experience leading a team to run entire Sales operation with a renowned Automotive distributor/brand.
• Highly analytical, Business Acumen, Strong in numbers (COE quota, Sales performance, Market Competitiveness)
• Strong Leadership and Customer Service experience.
• Strong communication and interpersonal skills - Someone who is able to represent the organisation's corporate image.
• Confident, wiiling to learn and perseverance.
• Candidates (Sales Manager) from FMCG, Retail luxury and Hospitality industry are welcome to apply.

Others

• Salary from $ 5,000.00 + Attractive Variable Bonuses
• Possess Car 3 License
• Central Area

Interested candidate can send in your resume (word format prefer) to [email protected]

Benefits:

• Basic Salary up to $3,500 with yearly increment based on performance.
• Monday to Thursday: 9am to 6.15pm | Friday: 9am to 6pm | One Saturday Per Month: 9am to 1pm

Job Description:

This is a full time role for a Sales Coordinator (Car Insurance) located in Alexandra Road. Our client is one of the leading automotive industries in Singapore and you will be responsible for assisting the Insurance Operations Manager with administrative tasks related to motor and general insurance. Responsibilities include liaising with insurance companies, customers, and coordinating new or renewal quotations. The role also covers handling insurance sales in the showroom and managing insurance renewals from the existing customer database. Key duties include processing insurance documentation, maintaining ethical business practices, and ensuring both customer and company needs are met. Additional ad-hoc duties may be assigned as required.

Qualifications:

• Minimum GCE 'O' level cert and above
• Certificate in General Insurance (BCP.Comgi,PGi) will have an added advantage.
• At least 2 year(s) of working experience in the related field is required for this position

Part Time - Weekdays 10-7pm and/or Saturdays/Sundays 11.30am-6pm

Core Responsibilities

• Assisting customers at our showroom to make purchases for our products
• Introducing our products in the showroom to customers
• Assisting in the management of showroom operations
• Assisting in social media marketing and other web based marketing efforts
• Providing seamless, omni-channel customer service offline and online

Salary pro-rated based on the range $2,000-$3,000 monthly depending on quality of experience

• Answering incoming calls and replying email.
• Assist Technical Sales Manager with paperworks and followup
• Prepares full set document from quotation to invoicing using SAP B1
• Call/text to customer upon their confirmation on appointment.
• Electronic File Management
• Ensuring outstanding orders are cleared within time frame.
• Liaise with Operations for goods readiness & ensure prompt delivery of goods to customers
• Any other ad hoc or admin. duties as requested.

Requirements and skills

• 5 working days per week
• Able to work in a fast-paced environment
• Excellent verbal and communication skills in both English and Mandarin is required, in order to handle inquiries from English and Chinese speaking clients promptly and ensure high levels of client servicing
• Proficient with Microsoft Office, mainly Word & Excel
• Strong communication and time management skills
• Meticulous, Responsible and customer service-oriented person
• Possess a positive working attitude and is able to work in both in team and independently
• Candidates with no experience are also welcome as training will be provided

RUIDE 3R is a startup waste management and recycling company in Singapore backed by a strong industry player from China. We are dedicated to providing comprehensive solutions for various waste streams, including industrial waste, batteries, and hazardous materials. Our mission is to promote sustainability and environmental responsibility through innovative recycling practices and effective waste management.

We are looking for an Operations Manager (Sales and Procurement) who will play a crucial role in enhancing our operational capabilities. This individual will be responsible for overseeing sales strategies and procurement processes to drive efficiency and support our growth objectives. The ideal candidate will have a strong background in operations management, excellent negotiation skills, and a passion for sustainability.

KEY RESPONSIBILITIES

• Manage sales and procurement efforts of the organization
• Manage sales team to identify and pursue and pursue new business opportunities while maintaining strong relationships with existing clients.
• Liaison works and negotations with stakeholders such as factories, suppliers, foreign buyers etc.
  Assist with general invoicing and quotation works
• Assist with management of team of workers in efforts to do waste collection, distribution, allocation, shipping and managing factory equipment
• Identify opportunities to streamline processes and enhance operational efficiency across sales and procurement functions
• Implement best practices and innovative solutions to optimize resource allocation and reduce operational costs
• Ensure all operations adhere to relevant environmental regulations and industry standards

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Supply Chain Management, Environmental Science, or a related field
• Minimum of 2 years of experience in operations, with a focus on sales and procurement within the waste management or recycling industry
• Possess knowledge, experience or existing network to export processed waste materials
• Strong negotiation skills and experience in supplier relationship management
• Familiarity with regulatory compliance and sustainability practices in waste management

RUIDE 3R is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Admin Assis / Sales Coordinator will provide essential support to the sales team and help streamline the sales process. This role involves handling administrative tasks, coordinating sales-related activities, and ensuring that clients' needs are met promptly and efficiently.

The Admin Assis / Sales Coordinator plays a key role in maintaining smooth operations, effective communication, and positive customer relations.

Key Responsibilities:

Sales Support:

• Assist the sales team with preparing sales reports, presentations, and proposals.
• Coordinate and manage all administrative tasks for the sales department, including managing schedules, calendars, and follow-up tasks.
• Prepare sales contracts, quotations, and other necessary documentation for clients

Customer Relationship Management:

• Act as the primary point of contact for customers, responding to inquiries and providing information in a timely and professional manner.
• Maintain and update customer databases, ensuring accurate records of interactions and transactions.
• Monitor customer satisfaction and escalate issues or concerns to the sales team or management.

Order Processing:

• Process orders received from customers, ensuring they are entered into the system accurately.
• Follow up on order status and ensure timely delivery.
• Coordinate with the warehouse, logistics, and other departments to ensure smooth order fulfillment.

Sales Data Management – Working with Head of Sales to:

• Maintain and update sales records, tracking key performance indicators (KPIs) and sales metrics.
• Analyze sales data to identify trends and opportunities for improvement.
• Provide sales reports and forecasts to the sales manager and team on a regular basis.

Coordination of Sales Activities:

• Organize and schedule meetings, sales calls, and events for the sales team.
• Coordinate with the marketing team to support promotional activities and campaigns.
• Collaborate with other departments, such as finance and product development, to ensure alignment with sales strategies.

Administrative Support:

• Manage documentation, filing, and record-keeping related to sales activities.
• Assist in managing budgets, tracking expenses, and processing invoices related to sales.
• Support the team in day-to-day operational tasks and handle ad-hoc assignments as required.

Qualifications:

• Proven experience in sales support, sales coordination, or a similar role.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
• Attention to detail and strong problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

Preferred:

• Knowledge of sales processes and techniques.
• Experience in the industry or related fields.

Unleash Your Passion for Hospitality: Sales Manager (Leisure)

Are you a seasoned sales professional with a deep understanding of the leisure travel market?

Do you thrive on building relationships and exceeding expectations? If so, we want you! We are seeking a dynamic and results-oriented Senior Sales Manager to lead our Leisure market segment and drive revenue growth for our hotel.

About the Role:

In this exciting role, you will be responsible for developing and implementing strategic sales initiatives to secure new leisure business and maximize revenue within your assigned portfolio. You will build strong relationships with travel agents, tour operators, and online travel agencies, tailoring unique proposals that showcase our hotel's exceptional offerings and unparalleled guest experience.

Key Responsibilities:

• Develop and execute a comprehensive sales strategy for the Leisure market segment, aligned with overall hotel goals and market trends.
• Manage a portfolio of assigned accounts, nurturing existing relationships and proactively identifying new business opportunities.
• Negotiate and secure contracts with travel partners, ensuring optimal room rates and revenue generation.
• Develop and deliver compelling sales presentations and proposals that highlight the hotel's unique selling points.
• Analyze market trends and competitor activity to inform strategic decision-making.
• Monitor sales performance and report regularly on key metrics and achievements.
• Foster a collaborative relationship with the revenue management team to optimize pricing and inventory strategies.
• Represent the hotel at industry events, trade shows, and networking functions.

Qualifications & Requirements:

• Minimum 3 years of experience in hotel sales, with a proven track record of success in the Leisure market segment.
• Strong understanding of the travel industry dynamics and key distribution channels.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong relationships with key stakeholders.
• Proficient in salesforce automation tools and CRM software.
• Results-oriented with a strong work ethic and a positive attitude.
• Ability to work independently and as part of a team.

Are you a seasoned sales leader with a passion for the hotel industry? Do you thrive in a fast-paced environment where your strategic thinking and exceptional interpersonal skills can make a significant impact? We're seeking a highly motivated Director of Sales to join our team and lead our sales efforts to new heights.

Key Responsibilities:

• Revenue Management: Collaborate closely with Revenue Managers to develop and execute a comprehensive Annual Sales Plan.
• Team Leadership: Provide mentorship, coaching, and support to a talented sales team, fostering a positive and productive work environment.
• Market Analysis: Conduct in-depth market research to identify emerging trends and opportunities and develop strategies to capitalize on them.
• Business Development: Actively seek out and secure new business from airlines, travel agencies, corporations, and MICE planners through targeted outreach and relationship building.
• Financial Performance: Drive revenue growth and exceed budget targets through effective sales strategies and account management.
• Competitive Intelligence: Stay abreast of industry trends and competitor activities to maintain a competitive edge.
• Reporting and Analysis: Prepare detailed reports on market segments, financial performance, and sales activities to inform decision-making.
• Market Expansion: Identify and develop new markets, both locally and internationally, to expand the hotel's reach and customer base.
• Industry Representation: Participate in industry events, trade fairs, and road shows to enhance the hotel's visibility and network with key stakeholders.
• Yield Management: Implement effective yield management strategies to optimize revenue and maximize profitability.

Qualifications:

• Proven track record in sales leadership within the hotel industry, with a minimum of 5 years of experience.
• Strong understanding of revenue management principles and practices.
• Excellent interpersonal skills and the ability to build and maintain strong relationships with clients and team members.
• Proven ability to develop and execute effective sales strategies.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field.

If you are a dynamic and results-oriented sales professional who is passionate about the hotel industry, we encourage you to apply.

Job Listing: Manager - F&B

Working Days: Monday to Saturday
Location: Bukit Merah
Salary: Base Salary: $3500 - $5000

ABOUT THE ROLE:

As an Manager in the F&B sector, you will report to the Operations Manager (OM) and join the Operations Team on an exciting journey. This role offers opportunities to deepen your understanding of managing food courts and coffee shops.

DUTIES AND RESPONSIBILITIES:

Operations:

• Lead a team of Food Court salespersons to achieve sales targets and enhance overall outlet performance.
• Guide F&B Supervisors to ensure smooth daily operations.
• Set clear directions and provide guidelines to the operations team in accordance with company SOPs and workflows.
• Build and maintain strong relationships with landlords, relevant authorities/agencies, and stall tenants.
• Support inspections from authorities (e.g., NEA, SFA, Civil Defense) during outlet evaluations and follow up on necessary actions.
• Collaborate with landlords on building matters, joint promotions, and events.
• Market food stalls to tenants and ensure timely rental collections.
• Oversee lease renewals, negotiate terms, and follow up with stall tenants.
• Source qualified tenants and food offerings to fill vacant stalls, ensuring full occupancy.
• Propose activities based on market demand.
• Initiate prompt legal actions for debt recovery (e.g., stall rentals) to minimize credit losses.
• Manage daily sales settlements.
• Partner with Business Development and Project teams to identify new business opportunities and oversee renovations.
• Ensure financial and operational performance for the designated food courts and coffee shops.
• Collaborate with senior management and financial teams on outlet budgets.
• Develop comprehensive business plans and provide regular performance reports, including sales and budget analyses, to senior management.
• Suggest strategies to improve the profitability of outlets.
• Uphold and enhance quality and service standards.
• Mentor employees through ongoing feedback and performance expectations.
• Conduct regular inspections of hygiene, service quality, and product standards, providing feedback to stall tenants.
• Ensure stall pricing aligns with agreements.
• Evaluate the performance of stall tenants.
• Supervise stall tenants and cleaning contractors to maintain high service quality and cleanliness.
• Conduct weekly and monthly outlet meetings.
• Ensure maintenance and engineering work proceeds according to schedule.

Administration:

• Review staff performance and recommend actions for confirmations, promotions, and training.
• Address disciplinary issues, grievances, and conflicts within the team.
• Manage termination procedures in line with company guidelines.
• Effectively communicate company policies and procedures to team members and stall tenants.
• Oversee outlet float, petty cash, and daily sales collections.
• Ensure accuracy in daily sales reporting and timely banking.
• Submit outlet reports promptly.
• Prepare and submit monthly reports to senior management.
• Implement cost control measures for all expenses according to budget.
• Take necessary actions against stall tenants and contractors for non-compliance with service standards and agreements.
• Perform any other assigned tasks as needed.

JOB REQUIREMENTS:

• Passion for the F&B industry and its operational processes.

We are looking for a sales and customer services manager to support across a number of our businesses which include printing, framing, and an art gallery.

How will a typical day look?

• You would handle enquiries that come in via Whatsapp, Email, and Phone primarily. There are some customers who walk-in seeking services but the majority are via Whatsapp and Email.
• You would leverage tools and software that we have in place to accurately quote customers.
• You would create and send invoices and ensure payments are made and received.
• You would collate and document order requirements for printing and/or framing production teams.
• Handle some operational elements such as organising couriers for collections/deliveries.

Things to know

• As we do have walk-in customers this role requires you to be physically located at our offices.
• This role cuts across 3 unique companies covering printing, framing and art, but would mostly focus on handling sales and customer service for printing and framing.
• Full training will be provided, but you should be comfortable talking to people as this is critical.
• The process of quoting has been made simple thanks to software and tools we have built over the years.
• There is an opportunity to earn commission in addition to a fixed salary - to be discussed.
• Working expectations would be Tue - Fri [10am - 6pm] and Sat [10am - 5pm].
• The role will work directly with the owners.

Job Summary:

We are searching for a dynamic Senior Manager of Sales to lead the sales team and to drive revenue growth. In this role, you will establish sales strategies, identify new opportunities, manage key client relationships, enhance client satisfaction, and provide guidance to the team members.

The ideal candidate will possess a proven record of success in sales leadership, strong analytical skills, and the ability to inspire and motivate a team.

Responsibilities:

• Lead a Sales team to prospect and qualify new business opportunities to increase market share within the assigned portfolios including core duties:

1. Upsell and cross-sell to grow new revenue streams.
2. Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for product/service sales
3. Create business value for the client
4. Provide value-focused solution selling

• Analyse sales and client data to identify market trends and estimate market demand.
• Plan, develop & implement strategic sales strategies & territory account plan to foster a long-term relationship with the client.
• Operational excellence in managing prospects and pipeline reporting including establishing sales forecasts, and creating lead generation plans to ensure a substantive sales opportunity pipeline.
• Plan & propose pricing approaches to support sales and market growth strategies.
• Provide trends and market feedback to senior management.
• Work with pre-sales teams, service delivery team and other internal stakeholders to meet client needs.
• Convert sales opportunities to client accounts:

1. Develop sales proposals, quotes and bid documents.
2. Manage the preparation of documents and materials for meetings and negotiations.
3. Negotiate specific terms of product and/or service offerings with the client
4. Coordinate with relevant stakeholders to finalise terms and conditions related to contracts and agreements based on the Company’s internal policy (e.g. ORC meeting)
5. Present new products and/or services to new and existing clients

• Coordinate sales activities in line with sales strategy
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication and presentation skills
• Able to communicate the benefits of transformational technologies to senior business and technical decision-makers clearly and concisely, tailored to the customer's specific needs.
• Strong business acumen and work independently.
• Possess strong planning, project, and organizational skills
• Meticulous, Goal Oriented, and Good sense of IT and technology trends
• Good experience in managing internal stakeholders across the sales function is a plus.
• Strong leadership and team management skills to inspire and guide the sales team

Education and Experience:

• Bachelor's Degree or equivalent (degree in IT will be a plus)
• Proven sales experience in IT Sales of driving revenue growth
• Minimum 6-8 years of experience in a similar capacity.

As a valued member of our Sales team in one of our franchises, you will provide support to the sales team. Being in a fast-paced environment, your ability to adapt, pick up and apply new skills and knowledge will be essential to your success in this role.

The Job

• Preparation of quotation, close follow up on all sales orders, timely generation of sales agreements / customer invoicing and processing of sales commission.
• Generate purchase orders to principal / vendors and ensure that the orders are fulfilled within the committed lead time.
• Assist in coordinating with customers and other departments to gather the necessary documents for new vehicle registration.
• Monitor, update and track movement of inventory of commercial vehicles
• Provide professional customer service and sales operations support on the handling of all day-to-day enquiries.
• Work closely with Sales & Marketing teams to continuously fine-tune and improve administrative work processes.
• Any other ad-hoc duties assigned.

Requirements

• GCE ‘O’ Levels or Nitec in Business and above with preferably 2 years of sales administrative experience in automotive
• Proficient in MS Office and meticulous with numbers and details oriented.
• Great team-player with good interpersonal and communication skills.
• Enjoys learning and working in a high-energy and performance driven environment.
• Enthusiastic, focused and committed to do your best.
• Ability to handle ambiguity and confidentiality.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

This role requires the incumbent to be a competitive and trustworthy individual to develop and grow the social enterprise initiatives. He/she must be presentable, possess excellent communication and negotiation skills, and have strong business acumen.

Administrative Support

• Handle day-to-day operations including sales enquire and transactions including order processing and fulfillment
• Maintain accurate records of order data and updated Netsuite order management system.
• Prepare weekly sales performance and status reports for projects and services.
• Work with production centers on production schedules to ensure timely delivery to customers
• Collaborate with other departments to resolve order-related issues or discrepancies.

Accounts Servicing

• Develop solutions according to customers' needs
• Provide pre-sales and post-sales support to MINDS Social Enterprises' customers from MINDS Bakers, Craft, Perform, Wash, Workshop, Farm, Shop, and other project partners
• Provide support to Assisted Employment partners

Project Management

• Must be able to effectively handle many concurrent projects
• Assist the Manager in facilitating data sharing, developing workflows and set up communication protocols for projects

Vendor Management

• Manage relationships with partners/vendors to secure cost and operation competency
• Work with vendors to ensure timely delivery of products/services.
• Liaise with stakeholders on operational matters

Market Research

• Conduct market research to identify selling opportunities and evaluate customer's needs
• Work with production centers and communications team to come up with marketing campaigns for new products and services
• Seek out new sales opportunities through cold calling, networking, and social media
• Develop new business channels and initiatives

Graphic Design

• Conceptualise, design, and manage the production of marketing material including merchandise stickers, gift tags, posters, exhibitions and displays, eDMs, social media/digital communications, catalogs, and daily graphical needs.
• To provide creative support to e-commerce store gift order customisation requests, working with vendors to ensure projects are completed on time with a quality product
• Implement feedback and changes whenever possible or at the requests of the customers.

Website/Mailbox Management

• Manage SE E-commerce website for sales orders, promotions, new product listing, and last-mile delivery fulfillment.
• Maintain accurate records of stock inventory data and update the e-commerce website.
• Confirm product availability and coordinate with the production team for order fulfillment to ensure timely delivery to customers on the website.

• Diploma in Design, Marketing or other Business related qualification or equivalent and above from a recognised institution

• At least 2 years of experience with essential proficiency in Adobe Suite, Photoshop, Canva, and Illustrator
• At least 2 years of experience in doing e-commerce order processing using order management system.
• Possess strong written and spoken communication skills, with confidence in handling a high volume of customer inquiries.
• Exhibit strong teamwork skills, with the ability to multitask effectively and think on your feet.
• Preferably possesses Business Development and Sales experience
• Experience in the disability sector will be an added advantage