What’s it all about?

The Sales Development Representative (SDR) Manager for the APAC region is a newly created role to help us define, execute, measure and refine a compelling top of the funnel revenue strategy for Visa Cross-Border Solutions, inclusive of Currencycloud brand. You will lead a team of 3 Sales Development Representatives (SDR’s) responsible for filling the pipeline with qualified leads that turn into revenue. You will be an inspirational leader who can drive results, but also adept at building a demand generation strategy that is presentable to a senior audience. Reporting to the Director of Sales Development, you will hold responsibility for the demand generation strategy and top of the funnel reporting for APAC.

We need you to be creative in developing unique ideas with an ability and willingness to adapt and change to thrive in our agile environment. We’ll need you to be one step ahead of the game and keep updated on the best practices in the industry so that you can keep advancing the function. You’ll need to have a strong interest in data and analytics to gain critical insights into our prospects and customer behaviour to influence purchasing decisions.

Above all else, you’ll need to live and breathe our values – Lead courageously, obsess with our customers, Collaborate as One Visa, Execute with excellence. These values are woven deep into the fabric of our culture and guide our day-to-day interactions.

What we expect of you, day to day:

Demand Generation Strategy (approx. % of role breakdown – 25%) 

• Working with regional marketing managers and sales consultants to support the creation of a demand gen strategy that meets regional targets
• Researching prospects, target personas, and segment landscape to assist with lead scoring and more account based marketing
• Building prospect target lists using business development tools
• Build strategies using clear and defined KPIs and ROI. Specific campaigns that are built and delivered as part of the strategy should have trackable metrics and align with your overall strategic objectives
• Own data management for prospecting 

Leadership (approx. 45% of role)

• As an experienced leader, you will coach and lead your team to execute against your strategy and to continuously improve the quality and warmth of leads and opportunities
• You’ll also help and mentor career growth across the team
• Oversee the SDR playbook for moving leads through the funnel, and all processes that sit alongside it
• Support APAC SDRs and oversees SDR activity globally to facilitate the transfer of best practices
• Lead by example with KPIs and prospecting
• Manage performance of SDRs, ensuring they are hitting the targets you have set

Performance Reporting (approx. 30% of role)

• Creating a reporting rhythm among SDRs, the wider marketing team, sales team and also at a senior leadership/executive level.
• Managing the creation and delivery of all demand generation reporting
• Working closely with the sales operations team, providing them with data to enable their wider sales reporting, and ensuring they are supporting marketing deliverables for reporting
• Delivery of holistic demand generation activity, both outbound lead generation as well as working alongside the marketing manager to support inbound lead generation.
• This will include building prospect lists, managing data, building campaigns within lead gen tools and the execution of those campaigns
• It also includes any necessary follow up and qualification of leads as well as smooth handover to sales consultants.

Job Highlights:

- Join a High-Performing team

- Career Progression

- Great environment for Personal Growth

- Work life Balance working culture

- Basic + Commission/Bonus

JOB SUMMARY

- To grow new businesses.

- Manage relationship with clients, support their needs and ensure requirements are met.

RESPONSIBILITIES

- Achieve sales targets set by Head of Sales.

- Compose promotional plan periodically to boost alcohol sales and create awareness for house products

- Research on current market trends and events, generate monthly sales forecast reports.

- Develop business clientele via phone, email, and in person

Maintain good relationships with customers.

SALARY PACKAGE

Basic salary* + transportation allowance + uncapped commission

Basic salary commensurate with experience and skills

Company Transport Vehicle provided if needed

REQUIREMENTS

- Candidate must possess at least Professional Certificate/NiTEC in any field.

- At least 2 Year(s) of relevant working experience in the General trade field is preferred.

- Knowledge in alcohol brands/products will be a plus.

- Experience in General Trade will be a plus.

- Possess good analytical and negotiation skills.

- Good communication and interpersonal skills

- Personal transport will be preferred. (Transport incentives provided)

- Company transport may be provided for candidates without personal transport.

- Required Skill(s): Microsoft Office, ERP

- Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

- Must have class 3 driving licence

Position title : Customer Sales Representative ( Retail Sales)

Working location Serangoon Road

Working Days: 6 days a week (Must be able to work on weekends)

Working hours : 11am to 9pm

Salary : $2805 + OT = $3005

Requirement

• Candidate with retail or jewellery experience is an added advantage
• Minimum GCE “N” level
• Candidate with retail or jewellery experience is an added advantage

Job Scope

• Understand and be able to explain to customers the range of Jewelley the company has to offer
• Promote the various products, services and schemes to customers
• Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction
• Ensure merchandise and displays are consistently well presented and displayed
• Manage and maintain the overall positive image of the showroom
• Develop and maintain good customer relationship and database

Prefer to be working in a FUN, YOUNG and DYNAMIC team?

We are Expanding and We want you !

WHAT DO WE DO :

With our proven in-house training program, we empower clients to boost their sales revenue and brand visibility through engaging several marketing channels. This involves identifying potential customers, showcasing in-depth product knowledge, and fostering face-to-face interactions with clients and customers

HOW CAN WE EMPOWER YOU :

• Tested and proven suite of solutions/strategies for you to empower your customers
• Positive, Exciting & Supportive Work Environment. Work Hard , Play Harder !
• Personalised 1-on-1 Training and Development
• Buddy support system
• Opportunities for Personal Development (Interpersonal, Understanding of different personalities and more)
• Clear Career Advancement Pathways
• Travel Opportunities (3-4 times a year based on performance)

WHAT WE WANT FROM YOU :

• No Prior Experience Required
• Eagerness to Learn and Grow
• Strong Communication Skills
• Team Player Mentality

THRIVE Organisation is a fast-growing company that specializes in sales and marketing. Join us to kickstart your sales career in a dynamic and supportive environment!

What's your role:

• Hit targets with effective lead generation

Job Description

• Industry/ Organization Type: Distribution of Collectibles
• Position Title: Van Sales Representative
• Working Location: MacPherson
• Working Hours: 5 Days, Mon – Fri (8.30am – 6pm)
• Salary Package: Basic Salary + Commission + OT + AWS
• Duration: Permanent

Key Responsibilities

• Manage and maintain relationships with current clients while proactively developing new customer accounts.
• Follow up on customer reorder requests, coordinate and plan delivery schedules.
• Stay informed about industry trends and pricing shifts to maintain competitive positioning.
• Oversee sales performance, providing insights and suggestions during periodic sales meetings to enhance overall results.
• Pursue and drive overall sales targets.
• Identify new opportunities in the market and develop strategic plans to expand the customer base.
• Other tasks as necessary.

APPLY NOW!!!

• Must possess a valid Class 3 driving license (Company van provided, can be driven home).
• Previous sales experience in the Toys or Candy industry is an added advantage.
• Ability to work independently, with good interpersonal and communication skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70539 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Role Overview:

As a Sales Development Representative (SDR), you will play a key role in generating and qualifying leads for BeFound Studios’ skincare programs. Your primary focus will be on identifying potential clients/leads, nurturing initial conversations, supporting and setting up appointments for our program consultant.

This is a work-from-home position, perfect for a motivated individual who thrives in a fast-paced start-up environment and is driven by the opportunity to grow client relationships.

Key Responsibilities:

Lead Generation & Qualification:

• Proactively reach out to leads via email, phone, and social media to introduce them to our skincare programs.
• Qualify leads by understanding their skincare needs and ensuring a strong match between their concerns and BeFound skincare programs.
• Follow up on leads’ scheduled discovery sessions with our program consultants.
• Maintain detailed records of leads, conversations, and follow-up actions in our CRM system.
• Collaborate with the sales team to refine outreach strategies and optimize show up rates and lead conversion rates.
  

Market Research:

• Identify new opportunities for lead generation and contribute to the development of sales campaigns
• Act as the voice of potential clients by sharing insights and feedback from your interactions with leads, helping the sales and marketing teams refine messaging, strategies, and approaches based on real-world conversations.
  

Relationship Building:

• Build rapport with leads to foster trust and engagement during the initial stages of the sales process.
• Maintain regular follow-up communication with leads to ensure ongoing interest and answer any questions they may have about our skincare programs.
  

Qualifications:

• Able to work remotely with minimal supervision
• Previous experience in sales development, lead generation, or a similar role
• Passionate about beauty, skincare and makeup.
• Strong communication skills, both verbal and written, with a natural ability to engage and build relationships.
• Self-motivated and proactive, with a proven ability to work independently and in a collaborative start-up environment.
• Prior experience with CRM systems and lead tracking tools would be advantageous.
• Able to work on rotating weeks (Mondays to Saturdays, Tuesdays to Saturdays) - Alternative Mondays OFF
  

What We Offer:

• A dynamic, work-from-home role in a fast-growing start-up.
• Opportunities for career trajectory as a full time positions (onsite) as Client Sucess Executive Skincare Analyst, Program Consultant.
• Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).
  

Job Description:
We are seeking a motivated and dynamic Part-Time Sales Representative to help us expand our market presence and drive sales for our products. This role involves going out into the community to promote and sell our offerings, building relationships with customers, and representing our brand in a positive light.

Key Responsibilities:

• Actively seek out new sales opportunities in the community.
• Promote and sell our products through in-person interactions and demonstrations.
• Build strong relationships with customers.
• Provide exceptional customer service and address inquiries.
• Collect customer contacts and relay it to the team.
• Achieve sales targets and report on sales activities.

Qualifications:

• Previous sales experience is preferred but not required.
• Excellent communication and interpersonal skills.
• Self-motivated and goal-oriented.
• Ability to work independently and manage your schedule.
• Familiarity with NFC products is preferred.
• Must have own transportation.

What We Offer:

• Flexible hours that fit your schedule.
• Competitive commission structure.

Working Days/Hours:

• Min 3 days/week, 4 hours/day

Moody's Analytics is a leading provider of risk and performance management software to the financial services industry.

We are seeking an experienced Solution Sales Executive to lead Enterprise Risk Management Software sales. The position is responsible for sales opportunity & territory management, sales strategy, and revenue generation related to the Moody’s Analytics suite of Credit Assessment and Origination and/or Regulatory Compliance and Capital Management solutions, including Regulatory Capital calculation, Regulatory Reporting, and software and services related to stress-testing.

This Sales Rep position requires expertise in managing complex, solution sales cycles, and involves working closely with pre-sales staff. Sales Reps manage and drive the sales process through the sales cycle. The position and territory is a blend of active account management and new account development.

• Primary responsibility will be selling and maintaining new and existing client relationships through a strategic based approach in order to increase sales, and achieve set quarterly/yearly targets
• Demonstrating the superiority and value of the Moody's Banking suite of solutions to potential and existing clients. This will often involve high quality presentations, client meetings and drafting proposals.
• Manage and coordinate Moody's responses to requests for product and services information (RFIs and RFPs) from external parties, clients and prospects.
• Must develop deep, practical understanding of Moody's Banking suite of solutions and services, with a focus on Regulatory Compliance, Capital Management and Lending solutions.
• Must be able to identify/recognize cross-selling opportunities for Moody's by asking relevant questions to extrapolate the necessary information. This will also be achieved through working with account generalists.
• Work closely in collaborating with teams to ensure high levels of client satisfactions in all client interaction including issue resolution.

Qualifications :

• A bachelor degree is required. IT or business finance related discipline.
• The successful candidate will have 5+ years of successful selling experience to financial institutions in ASEAN. Particular experience in selling to the Finance, Treasury or Risk Management groups within banks a plus.
• Must have a basic IT and software implementation lifecycle understanding e.g. can fluently articulate topics around platforms, databases, solution deployment.
• Must be a strong team player and able to work in a fast paced and diverse environment.
• Good understanding of finance and risk management acquired either by advanced study or through industry experience a plus.
• Experience with managing a pipeline and forecasting capabilities.
• Estimated client travel 40-50%.

We’re looking for a results-driven individual with excellent interpersonal skills to actively seek out and engage customer prospects.

Job Description and Responsibilities

- Selling Drugs and Supplements to Clinics, Doctors, and Specialists

- Performing cost-benefit analyses of existing and potential customers

- Maintaining positive business relationships to ensure future sales

Requirement

- Highly motivated and target driven with a proven track record in sales

- Excellent selling, negotiation, and communication skills

- Prioritizing, time management and organizational skills

- Ability to create and deliver presentations tailored to the audience needs

- Relationship management skills and openness to feedback

- Preferably Junior Executives specializing in Sales - Retail/General, Healthcare - Pharmacy or equivalent.

Applicant that owns a car would have an advantage

Who We Are:
Thrive Organization is all about bold moves and big energy. We’re a top player in face-to-face marketing, bringing brands to life and creating unforgettable experiences. If you’re outgoing, love meeting people, and want to make an impact, this role is for you!

The Role:

• Connect with people in real time, sharing cool brand stories and info

Key Responsibilities:

• Sales Strategy and Execution:Implement sales strategies to meet client objectives and drive growth.
  Identify new business opportunities, generate leads, and build relationships with key decision-makers.
  Develop customized presentations and close deals, ensuring client satisfaction.
  Negotiate contracts and pricing to achieve sales goals and meet quotas.
  
• Marketing Strategy and Campaign Management:Collaborate with the client's marketing team to design and optimize marketing campaigns.
  Utilize multiple marketing channels (events) to drive lead generation and brand awareness.
  Create targeted sales materials, monitor campaign performance, and adjust strategies based on KPIs.
  
• Client Relationship Management:Build and maintain long-term relationships with corporate clients, ensuring ongoing satisfaction and loyalty.
  Serve as the main point of contact for sales and marketing inquiries.
  Provide post-sales support and conduct regular business reviews to identify new opportunities.
  
• Collaboration with Internal and External Teams:Work with internal teams (sales, marketing, product, customer service) to align strategies and goals.
  Collaborate with clients to execute campaigns efficiently.
  Share market insights and feedback to improve product offerings and sales strategies.
  
• Reporting and Analytics:Track sales and marketing performance, providing regular reports on KPIs such as lead generation, conversion rates, and revenue.
  Analyze data to identify areas for improvement and suggest actionable solutions.
  

Our company is specialised in providing direct marketing to our established clients. We communicate with people on a daily basis, increasing people skills and other soft skills. The skillset and knowledge you acquire will drive productivity and value in the long run in the business. We have opportunities for people who are interested to take a step up to develop other and be in management roles as well as traveling and networking abilities. We build the people, and people build the business!

Key Responsibilities:

- Maintaining in-depth knowledge of the products or services to provide accurate information and answer customer questions.

- Effectively engage with customers by building rapport, addressing objections, closing sales and providing excellent customer service.

- Prepare and deliver sales presentation to potential customers .

- Meeting or exceeding sales target set by the company.

Requirements:

- Ability to articulate ideas clearly and listen actively to understand customer needs.

- Ability to work independently and in a team.

- Ability to handle rejection .

- Ability to focus on achieving sales targets and personal objectives.

What is in it for you:

- Vibrant environment fostering creativity, collaboration, and productivity.

- Personalised one-to-one training and support .

- Opportunities for career advancement and personal growth.

- Exciting overseas travelling opportunities to gain exposure.

- Competitive renumeration in this performance-driven industry.

If you're ready to embrace a new challenge and redefine your career path, we want to hear from you! Join us in an environment that values innovation, growth and collaboration. Don't just settle for average -start a fulfilling career that makes a difference. Take the leap of faith and unlock your potential with us.

Apply now and let's shape the future together!

Job Types: Full-time, Permanent, Fresh graduate

Requirements:

- Excellent ethics and positive learning attitude
- Leadership potential and ready to take on challenges (view challenges as opportunities instead!)
- Team player and enjoys interactions with people


Responsibilities:

- Implementing ethical sales technique with integrity & enthusiasm
- Lead and drives a team towards a common goal
- Relationship builder with established clients, customers and consumers


Benefits:

- One on one MENTORSHIP & SUPPORT system
- Performance based
- BUSINESS ADVANCEMENT
- Highly motivated, FUN and FAMILY-liked environment
- TRAVELLING opportunities – Regional and Internationa

Position: Automotive sales executive

• Working hours: 5 days, Mon - Fri, 9:30am - 6:30pm
• Salary: $3000 - $4000 + commission
• Working Location: Macpherson

Requirements:

• Prior experience in automotive sales is required.
• Proven track record of achieving sales targets and delivering exceptional customer service.
• Strong understanding of automotive products, including different makes, models, and features.
• Possessing a valid Singapore driving license is preferred.

Job Description:

• Provide detailed information about new and used vehicles, including specifications, features, and condition.
• Conduct thorough inspections of vehicles to assess their condition, performance, and market value.
• Prepare accurate and compelling vehicle listings, including high-quality photographs and comprehensive descriptions.
• Showcase the features and benefits of each vehicle to potential partners
• Utilize various marketing channels to promote vehicles, including online platforms, social media, and print advertising
• Negotiate pricing and terms with prospective partners to achieve sales targets and maximize profitability.
• Close sales transactions efficiently, ensuring all necessary documentation and paperwork are completed accurately.
• Provide exceptional customer service throughout the handover process
• Build and maintain strong relationships with consignors, ensuring clear communication and transparency.
• Foster long-term relationships with partners, providing ongoing support and assistance.
• Generate repeat business and referrals through excellent service and customer satisfaction.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Headquartered in Singapore, we are a fast-growing software startup developing cloud and mobile applications for the Building and Construction Industry. Our mission is to help customers improve productivity, quality and safety. Our solutions are used daily by thousands of professionals.

We are expanding our product portfolio as well as our presence across Asia and Europe and are looking for a Sales Representative based in Singapore. 

What you will be doing

• You will be responsible for the development and sales performance within the Singapore and wider SE Asia market for a specific product.
• Persuasively communicate the value of our solutions in terms of value and impact on customer business goals.
• You will also work closely with our marketing teams to market our solutions and gather feedback on customer and market needs.
• Directly interact with the sales organization and our professional services team to ensure successful implementation and customer satisfaction.

What you need for this position

• Outstanding verbal and writing, communications and interpersonal skills in English is essential.
• At least 2 years plus sales experience in the technology sector (or equivalent).
• Demonstrated experience in selling digitalisation solutions into the building and construction industry.
• Confidence and ability to interface professionally with a wide spectrum of customers for both existing and new accounts.
• A Hunter with a Proven track record of selling on value and engagement with top management.
• Be comfortable with technology, mobile apps and cloud services.

We will consider in priority candidates with the following attributes

• A get it done attitude
• Demonstrated sales abilities & a track record of successful selling software and account management
• Exposure and/ or an understanding of the Construction industry and/ or Field operations.
• Proficiency in Solution Selling or Customer Centric selling systems.
• Possess high EQ with strong interpersonal skills.

If you are looking for a place where your achievements will be recognized, rewarded and celebrated, a place where you won’t be lost in the crowd, and a place where fun is a cultural value, then we are that place for you. We are Novade and we are looking for you.

Job Responsibilities

1. Conduct sourcing activities for electronic components within the APAC region.
2. Work on any incoming service request enquiries from Sales Team and update pricing into our in-house ERP system.
3. Liaise with our Warehouse Team (SG & HK) to ensure goods received are in correct quantity and in good quality.
4. Reach out to new potential suppliers/vendors through cold-calling.
5. Conduct assessment/qualification of suppliers/vendors.
6. Build and maintain long term relationship with new and existing suppliers/vendors
7. Monitors pertinent markets and defines how changes will impact supply and pricing conditions.
8. Responsible to retrieve sercive request enquiries from Sales Team and update pricing into the CRM.

Requirements

• Frequent calling will be expected for this position
• Ability to converse fluently in both English & Mandarin so as to communicate with our suppliers/vendors in China and Taiwan region.
• Must be committed and have the hunger to learn or excel.
• Must be proactive, quick-witted and energetic
• Able to work in a fast-paced environment

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $3,000 Basic + Commission + Transport Allowance + AWS

Responsibilities

• Cold calls to prospects & sales visit
• Prepare monthly sales report
• Promote international air and ocean services
• Achieve sales target
• Identify potential clients and develop new accounts
• To manage sales and daily logistics duties
• Ensure high customer satisfaction
• Conduct Marketplace and research
• Identify and enlarge targeted customer base
• Ensure smooth freight service from pick up to delivery
• Other ad-hoc duties as assigned by the Manager.

Requirement

• Diploma in Logistics/Supply Chain Management/Shipping or a related field
• Proficient in Microsoft Office
• At least 2-5 years of sales experience in the logistics industry
• Prior experience with shipping sales would be advantageous

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $3,000 Basic + Commission + Transport Allowance + AWS

Responsibilities

• Cold calls to prospects & sales visit
• Prepare monthly sales report
• Promote international air and ocean services
• Achieve sales target
• Identify potential clients and develop new accounts
• To manage sales and daily logistics duties
• Ensure high customer satisfaction
• Conduct Marketplace and research
• Identify and enlarge targeted customer base
• Ensure smooth freight service from pick up to delivery
• Other ad-hoc duties as assigned by the Manager.

Requirement

• Diploma in Logistics/Supply Chain Management/Shipping or a related field
• Proficient in Microsoft Office
• At least 2-5 years of sales experience in the logistics industry
• Prior experience with shipping sales would be advantageous

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description

· Responsible for ensuring monthly personal sales targets are met.

· Conduct Outdoor road shows to promote the company's products and services.

· Provide information on promoted services/products.

· Distribute flyers/samples.

· Must be responsible in being professional when promoting.

· Ensure the working areas are clean at all times.

· Responsible for setting up pre-roadshow and pack items neatly before closing and after the roadshow ends.

· Ad-hoc tasks as assigned by Management.

JOB REQUIREMENTS

· Positive learning attitude

· Good knowledge of promoted products and treatments

· Good communication skills

· Self-confidence

· Client relationships

· Motivation for sales

Responsibilities:

• Administer hangtag approvals according to brand certification and approval guidelines
• Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
• Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
• Carry out and keep accurate records of customer information for verification and safeguard our brands
• Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
• Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
• Issue garment letters and challenge if observing violation of brand guidelines
• Educate customers application process of hangtag requests via of our system

Requirements:

• GCE ‘O’/N levels/ITE or equivalent
• Good communication skills in English
• High level of customer focus and professionalism
• Ability to work independently and communicate to all level effectively
• Good interpersonal skills

Compensation/Benefits

• We offer a competitive salary, including variable pay and excellent benefits package.

We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

Duties & Responsibilies:

• Coordinate and liaise with customers, forwarders, and warehouse personnel for shipment readiness and delivery schedules.
• Assist and update customers with stock queries and shipment schedules promptly.
• Prepare and handle day-to-day documents for deliveries, ensuring accuracy and compliance with company policies.
• Communicate effectively with warehouse operation team to manage shipments (inbound/outbound) and resolve any issues that may arise during the process.
• Ensure seamless communication between the warehouse and customers to facilitate smooth operations.
• Verify and issue the billing summaries to customers.
• Prepare monthly reports for Key Performance Indicators (KPIs) related to warehouse operations and customer service.
• Analyze data to identify areas for improvement and present findings to the Warehouse Manager.
• Perform any other ad-hoc duties as assigned by the Warehouse Manager to support the team and warehouse operations.
• Assist with monthly stock takes, ensuring accurate inventory counts and reporting discrepancies to the relevant personnel.

Requirements:

• Min GCE “O” Level with 1 year of relevant experience in related field
• Basic understanding on warehouse operations and inventory management systems is a plus
• Good interpersonal skill & customer service oriented
• Working location: 5 Pioneer Sector Walk

Company: National Electrical Traders (Toyomi)

Location: 459 Geylang Road s389420

Employment Type: Full-time

Salary Range: $2300-$2800

Are you a people-oriented individual with excellent communication skills? Do you thrive in providing exceptional customer experiences? If so, we have an exciting opportunity for you to join the Toyomi Singapore team as a Customer Service Representative!

Key Responsibilities:

- Attend to after-sales duties, including handling repair requests from customers.

- Coordinate with the repair team to ensure timely and efficient resolution of customer product repair issues.

- Communicate with customers to arrange product collection after repair completion.

- Respond to customer service emails and chats promptly and professionally, addressing inquiries and concerns.

- Assist with invoicing and basic accounting tasks related to customer service operations.

- Assist with ad hoc tasks to ensure smooth operation of the business

Requirements:

- Prior experience in customer service or a related field is preferred but not mandatory.

- Preferred: Excellent verbal and written communication skills in English and Chinese.

- Strong interpersonal skills and the ability to build positive relationships with customers.

- Basic understanding of invoicing and accounting procedures.

- Detail-oriented and able to handle multiple tasks effectively.

- Tech-savvy and proficient in using various computer applications.