Prefer to be working in a FUN, YOUNG and DYNAMIC team?

We are Expanding and We want you !

WHAT DO WE DO :

With our proven in-house training program, we empower clients to boost their sales revenue and brand visibility through engaging several marketing channels. This involves identifying potential customers, showcasing in-depth product knowledge, and fostering face-to-face interactions with clients and customers

HOW CAN WE EMPOWER YOU :

• Tested and proven suite of solutions/strategies for you to empower your customers
• Positive, Exciting & Supportive Work Environment. Work Hard , Play Harder !
• Personalised 1-on-1 Training and Development
• Buddy support system
• Opportunities for Personal Development (Interpersonal, Understanding of different personalities and more)
• Clear Career Advancement Pathways
• Travel Opportunities (3-4 times a year based on performance)

WHAT WE WANT FROM YOU :

• No Prior Experience Required
• Eagerness to Learn and Grow
• Strong Communication Skills
• Team Player Mentality

Job Description

. To support marketing and sales of water pumps & systems for industrial or residential uses.

· Prepare quotations and tender submissions

· Attend to sales enquiries, sales support and site related matters including testing and commission of pumps.

· Update management on the progress of projects

· Visit customers at their work place/office

Requirements

· must have relevant technical education / background preferably ITE / Diploma in Mechanical / Electrical Engineering / Mechatronics etc.

· At least 1 to 2 Year(s) of working experience in selling pumps is preferred.

· Able to work with minimum supervision.

· Able to present to customer and consultant

· Good communication, presentation and negotiation skills

· Must possess class 3 driving license

Key Responsibilities:

• Sales Strategy and Execution:Implement sales strategies to meet client objectives and drive growth.
  Identify new business opportunities, generate leads, and build relationships with key decision-makers.
  Develop customized presentations and close deals, ensuring client satisfaction.
  Negotiate contracts and pricing to achieve sales goals and meet quotas.
  
• Marketing Strategy and Campaign Management:Collaborate with the client's marketing team to design and optimize marketing campaigns.
  Utilize multiple marketing channels (events) to drive lead generation and brand awareness.
  Create targeted sales materials, monitor campaign performance, and adjust strategies based on KPIs.
  
• Client Relationship Management:Build and maintain long-term relationships with corporate clients, ensuring ongoing satisfaction and loyalty.
  Serve as the main point of contact for sales and marketing inquiries.
  Provide post-sales support and conduct regular business reviews to identify new opportunities.
  
• Collaboration with Internal and External Teams:Work with internal teams (sales, marketing, product, customer service) to align strategies and goals.
  Collaborate with clients to execute campaigns efficiently.
  Share market insights and feedback to improve product offerings and sales strategies.
  
• Reporting and Analytics:Track sales and marketing performance, providing regular reports on KPIs such as lead generation, conversion rates, and revenue.
  Analyze data to identify areas for improvement and suggest actionable solutions.
  

Our company is specialised in providing direct marketing to our established clients. We communicate with people on a daily basis, increasing people skills and other soft skills. The skillset and knowledge you acquire will drive productivity and value in the long run in the business. We have opportunities for people who are interested to take a step up to develop other and be in management roles as well as traveling and networking abilities. We build the people, and people build the business!

Key Responsibilities:

- Maintaining in-depth knowledge of the products or services to provide accurate information and answer customer questions.

- Effectively engage with customers by building rapport, addressing objections, closing sales and providing excellent customer service.

- Prepare and deliver sales presentation to potential customers .

- Meeting or exceeding sales target set by the company.

Requirements:

- Ability to articulate ideas clearly and listen actively to understand customer needs.

- Ability to work independently and in a team.

- Ability to handle rejection .

- Ability to focus on achieving sales targets and personal objectives.

What is in it for you:

- Vibrant environment fostering creativity, collaboration, and productivity.

- Personalised one-to-one training and support .

- Opportunities for career advancement and personal growth.

- Exciting overseas travelling opportunities to gain exposure.

- Competitive renumeration in this performance-driven industry.

If you're ready to embrace a new challenge and redefine your career path, we want to hear from you! Join us in an environment that values innovation, growth and collaboration. Don't just settle for average -start a fulfilling career that makes a difference. Take the leap of faith and unlock your potential with us.

Apply now and let's shape the future together!

Job Types: Full-time, Permanent, Fresh graduate

Main responsibilities:

• Increase the sales growth within the defined territories to meet the sales target
• Prepare sales quotations with product specification
• Develop and maintain strong working relationship with the distribution network
• Develop and maintain good contact with major crane rental companies
• Assist the dealers to forecast and plan the requirements to allow continuing sales with the view to increase overall sales volumes
• Work together with Marketing Department on specific promotional activities like new product launch, marketing literature
• Provide feedback on market assessments
• Other duties, as assigned by superior and the head of department

Job requirement:

• Diploma or Degree holder in Sales and Marketing field or equivalent trade experience and skills maybe considered
• At least 4-6 years of related working experience
• Sales background in crane equipment field will be an added advantage but it is not essential
• Good Verbal and written communication skills in English
• Proficiency in Microsoft office software
• Team player with good interpersonal skills and able to work independently
• Strong organizational skills and ability to communicate effectively with customers.
• Travel to assigned countries, and in Singapore to keep continual contact with customers.

Provide massage therapy info to customers and perform selling. To man the counter and involve in management of therapists e.g. job schedule, time-in, time-out.

· Customer oriented with pleasant personality.

· Must be above the age of 21 years.

· Min 1 year experience required.

· Must have the required certification recognised by the Licensing & Regulatory Department.

Job Description:

• Work closely with PMO lead to support billing and procurement activities.
• Facilitate the onboarding/offboarding of resources for the project.
• Manage the project calendar/meetings and travel arrangements between project and client site.
• Manage project / office assets and is responsible for the procurement of office facilities as and when it is required.
• Take minutes during client meetings when required.

Requirements:

• Experienced in Microsoft Excel, Microsoft Powerpoint and other Microsoft Office Applications
• Experienced in dealing with senior stakeholders
• Ability to work independently with minimal supervision
• Only Singaporeans.
• Poly graduates preferred.

Top 3 Must have skills:-

• Microsoft Office Applications
• Stakeholder management
• Excellent verbal communication and coordination skills

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

EA Licence No. 91C2918

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

· Responsible for ensuring monthly personal sales targets are met

· Conduct outdoor road shows to promote the company's products and services

· Provide information on promoted services/products

· Distribute flyers/samples

· Must be responsible in being professional when promoting

· Ensure the working areas are clean at all times

· Responsible for setting up pre-roadshow and pack items neatly before closing and after the roadshow ends

· Ad-hoc tasks as assigned by Management

Job Requirements

· Positive learning attitude

· Good knowledge of promoted products and treatments

· Good communication skills

· Self-confidence

· Client relationships

· Motivation for sales

· Able to commit to working long hours and standing long hours

· Able to accept working during weekends and public holidays

Staff Benefits

- Attractive salary scheme

- Meal and transport allowance provided

- Yearly performance bonus

- Medical benefit scheme

- Workers’ insurance

- Long service award

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment

工作责任

• 负责确保实现每月的个人销售目标

• 进行户外路演，宣传公司的产品和服务

• 提供有关促销服务/产品的信息

• 分发传单/样品

• 推广时必须专业

• 确保工作区域始终保持清洁整齐

• 负责路演前的布置，并在路演结束前和路演结束后将物品收拾整齐

• 管理层分配的临时任务

工作要求

• 积极的学习态度

• 对促销产品和疗法有很好的了解

• 良好的沟通技巧

• 拥有自信心

• 与客户建立良好的关系

• 有高销售动力

· 能够接受长时间的工作和站立

· 能够接受在周末和公共假期上班

员工福利

- 底薪加高佣金

- 提供膳食和交通津贴

- 年度绩效奖金

- 医疗福利

- 工人保险

- 长期服务奖

- 不同类型的休假福利

- 职业发展和个人发展机会

- 舒适和优越的工作环境

Key Responsibilities/Duties

• Engage project team and sub-contractors to deliver high quality works and ensure all temp works and permanent works done are in full compliance with LTA M&W Sep and PS clauses.
• Effectively implement GBSB's Project Quality Plan on site.
• Conduct internal Quality Audits, arrange site quality inspection and materials inspections with QPS.
• Liaise with authorities to achieve acceptance in materials submission, site quality inspections, documentation and compliances.
• Provide training to site staff on the deep understanding of quality standards, hold points and specifications for the site activities in advance.

Requirements:

• Degree in Civil Engineering or equivalent
• Minimum 5 years of relevant engineering experience for LTA MRT projects

• Well Established Company
• Salary $2500 - $3000 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working days: Monday to Friday
• Working hours: 9am – 6pm

Job Responsibilities:

• Business development (new account development and servicing existing customers)
• To assist and attain growth in sales
• Enhance customer’s experience with better speed to market
• Spontaneous towards customer’s business request, and reply to emails, Request for Quotations/Proposal, or enquiry within the same day
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum Professional Certificate / Nitec in Business Administration and/or equivalent with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Administer hangtag approvals according to brand certification and approval guidelines
• Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
• Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
• Carry out and keep accurate records of customer information for verification and safeguard our brands
• Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
• Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
• Issue garment letters and challenge if observing violation of brand guidelines
• Educate customers application process of hangtag requests via of our system

Requirements:

• GCE ‘O’/N levels/ITE or equivalent
• Good communication skills in English
• High level of customer focus and professionalism
• Ability to work independently and communicate to all level effectively
• Good interpersonal skills

Compensation/Benefits

• We offer a competitive salary, including variable pay and excellent benefits package.

We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

IT Sales Executive

• Location: Aljunied
• Working Days : Monday- Friday (WFH subject to approval)
• Working Hours: 9am-6pm
• Salary: $2800 - $4000 (Basic + Commission)

Job Responsibilities:
● Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
● Develop and execute strategies by analyzing current market trends and needs.
● Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
● Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
● Ensure accuracy in sales reports for record-keeping and management reporting.
● Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
● Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
● Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:
● Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field)
● Diploma / Degree holder in related field (Sales or Information Technology will be an advantage).
● IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy.
● Proven good sales track record in related fields

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

1. Provide friendly pre- and post-sales service to customers by understanding their needs, addressing inquiries, and offering personalized assistance.
2. Offer tailored assistance over the phone for customers' inquiries about products and services in an effective and efficient manner.
3. Gain a thorough understanding of our products and services to clearly communicate their features to customers.
4. Conduct in-person demonstrations of products.
5. Promptly and professionally troubleshoot and resolve customer inquiries.
6. Assist with e-commerce administrative tasks as needed to ensure smooth operations.

Requirements:

• At least 1y experience in e-commerce, sales or customer service.
• Positive mindset with excellent problem solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Self-motivation, strong work ethic, good team player and able to work independently

• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask
• Ability to handle difficult customers
• Willing to work on weekends and Public Holiday
• Ability to draft professional email respond back to customer
• Familiar with smart TV operation and handphone application ( download application / install/uninstall)
• Familiar with internet surfing on the PC
• Basic troubleshooting of PC and software
• Working Hours / 830am-8.30pm / 1pm to 1am, Rotating Shift

Customer Service Role would need to a responsibilities whole spectrum of customer order handling activities ranging from inquires and entries to closing of orders. Responsible for customer related Precious Metal activities. Ensure metal transactions are accurately posted to customer pool accounts in a timely manner.

Job Descriptions:

• Possess strong analytical skills to resolve customers enquiries
• Meet and/or exceed all individual and team KPI set by management
• Acquire multiple product knowledge to enhance ability to understand customer needs across different products
• Process Sales order to factory based on Customer’s demand, update into SAP system, maintain customer order reports and follow up closely with production and customer on the order status.
• Co-ordinate with sales, quality manager & production control planner to meet customer requested deadline and highlight any potential misses and follow up with planner on recovery plan.
• Process PM transaction for order and shipment in the SAP system. Verify and send pool account statement to customer on monthly basis.
• Process RMA for all type of returns for customers
• Monitor target expiry after shipped based on contract term
• Implementing and maintaining Company’s Integrated Management Systems, Manual and Procedures (ISO9001, ISO14001, ISO45001 & IATF 16949), ensure the compliance and effectiveness of the IMS System;

Requirements:

• At least Diploma in Business Administration or Marketing Management or any field.
• Minimum of 3 years’ experience in customer service in a manufacturing environment.
• In-depth knowledge of ERP (SAP) system is required.
• Proficient in MS Office Applications
• Communicate well with good teamwork and interpersonal skills.
• Honest with the ability to work quickly and accurately
• Fluent in Mandarin to liaise with Chinese stakeholders.

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Spa Coordinator and Sales Representative

(Beauty Wellness)

• Somerset
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• 6 days off per month
• S$ 2,500 - 3,500 (Depending on experience)
• + Commission pay

Job Description:

• Answering calls
• Schedule appointments for client
• Recommend and assists customers with purchase decisions.
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Company: National Electrical Traders (Toyomi)

Location: 459 Geylang Road s389420

Employment Type: Full-time

Salary Range: $2300-$2800

Are you a people-oriented individual with excellent communication skills? Do you thrive in providing exceptional customer experiences? If so, we have an exciting opportunity for you to join the Toyomi Singapore team as a Customer Service Representative!

Key Responsibilities:

- Attend to after-sales duties, including handling repair requests from customers.

- Coordinate with the repair team to ensure timely and efficient resolution of customer product repair issues.

- Communicate with customers to arrange product collection after repair completion.

- Respond to customer service emails and chats promptly and professionally, addressing inquiries and concerns.

- Assist with invoicing and basic accounting tasks related to customer service operations.

- Assist with ad hoc tasks to ensure smooth operation of the business

Requirements:

- Prior experience in customer service or a related field is preferred but not mandatory.

- Preferred: Excellent verbal and written communication skills in English and Chinese.

- Strong interpersonal skills and the ability to build positive relationships with customers.

- Basic understanding of invoicing and accounting procedures.

- Detail-oriented and able to handle multiple tasks effectively.

- Tech-savvy and proficient in using various computer applications.

Job Title: Customer Service Representative

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

Our Background:

We are a local-grown organisation with 40 years of experience in the environmental services sector. With our growing fleet and team, we provide essential waste management and cleaning services to our Singapore clients.

We are expanding and are looking for a full-time Outdoor Customer Service Representative to join our family.

Job Description:

• To approach and contact clients
• Present new proposal and initiatives to potential and/or existing clients
• Building long lasting relationships with current and potential clients
• Service and grow existing client base

Requirement:

• To possess driving licence
• Own transport preferred
• Good interpersonal and communication skills
• Able to effectively communicate with clients in English and Mandarin language
• Ability to work proficiently independently as well as in a team environment

We hope to hear from you!

Responsibilities:

• Interact with customers, distributors, and other stakeholders to address a wide range of customer service inquiries.
• Manage the entire order lifecycle, including expediting, handling requests, resolving complaints, escalating issues, and fulfilling special requirements.
• Monitor order status, delivery schedules, pricing accuracy, and schedule changes, while maintaining detailed records.
• Collaborate with Regional Sales Managers to troubleshoot problems, find solutions, and support the sales team by addressing customer needs and resolving roadblocks.
• Work closely with the planning team to prioritize urgent orders and optimize shipment schedules.
• Process Return Merchandise Authorizations (RMAs) in conjunction with various departments, including Quality, Sales, and Logistics.
• Coordinate with the finance team to resolve credit hold issues, follow up on payments, and address other related matters.
• Liaise with the logistics team to manage shipments and resolve any shipping-related problems.
• Work with the demand planning team to obtain updated customer forecasts, follow up on outstanding orders, and collaborate with the sales team to update forecasts as needed.

Requirements:

• Ideally 1-3 years of customer service and order entry experience with a diploma.
• Ability to thrive in a fast-paced, high-pressure environment.
• Familiarity with Oracle is advantageous.
• Strong English communication skills.
• Customer-centric mindset, with the ability to work independently and pay close attention to detail.
• Excellent teamwork and collaboration skills.
• Fresh grads are welcome to apply as well

By submitting your personal information and resume (CV) to us, Mason & Co Pte Ltd and its affiliates are authorized to collect, use and disclose your personal data in accordance to the policies set forth at https://masonac.com/private-policy/. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Interested applicants, please click apply. Alternatively, you can reach out to me at [email protected]. We regret to inform that only shortlisted candidates will be notified. Thank you.

Damian Kang Boon Hee

CEI: R21100345

Job Title: Call Centre/Contact Centre Representative

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

• Minimum of 2-3 years of experience in outdoor sales.
• Fresh graduates with strong interest in a sales career are encouraged to apply.
• Opportunity to start a sales career in medical and dental industries.
• Good communication skills to build relationships & drive results.
• Regular clinic visits to promote products & services and achieve sales targets.
• Participate at exhibitions & seminars to generate leads & increase visibility.
• Collaborate with the team to execute sales strategies.
• Home-based position, with frequent visit dental clinics & hospitals.