For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future.
Following the new Medium-Speed Engines (MSE) strategy there is an exciting opportunity for a Parts Sales and Service Representative (Account Manager) to join the MaK Asia team. The representative will have the responsibility to own specific customer relationships, drive sales, ensure customer satisfaction and shape parts sales strategy.
What You Will Do:
- Responsibility for end-to-end aftersales management of assigned customer accounts. Be the focal contact point for customers on everything to do with aftersales.
- Develop close business relationships with customers that add value to the customer and provide the level of overall support, product knowledge, and technical expertise that a customer expects. Become a trusted supporting resource to the customer.
- Responsibility for working with customers in advance to identify scheduled maintenance opportunities including tracking engine operating hours and dry dock schedule.
- Work with and guide customers with advance planning of scheduled maintenance and overhauling to ensure that the customer understands and is aware of MaK maintenance and overhauling guidelines and requirements. Utilize service exchange programs.
- Identify and launch Customer Value Agreements with selected customers.
- Account Receivables. Follow up with customers on overdue payments, manage sensitive commercial situations.
- Compliance. Responsibility for screening all customer direct enquiries received including, vessels, company, individuals prior to providing any support, information, or quotations.
- Responsibility for leading initial customer commercial negotiations for parts and service by following company policies.
- Identify and track assigned customer engine population, submit changes to AX ERP system CRM module.
- Circulate service letters and bulletins, and parts programs to customers.
- Promote engine upgrade solution sales, identify opportunities, and proactively work on securing a sale.
- Arrange and conduct regular customer visits. This includes traveling overseas and locally based customers.
What You Have:
- Extensive prior reciprocating engine experience and customer engagement through orders and deliveries.
- Understanding and experience of Contracts and negotiation of same to facilitate business success.
- Knowledge of Marine, Oil & Gas and Electric Power business preferably with medium speed large engines through Dealer, or Direct sales.
- Demonstrated ability to work independently and lead on larger scale, more complex topics / projects.
- Ability to influence and lead others in the work group.
- Must be able to deal with sensitive issues.
- The ability and willingness to travel (up to 50%).
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).
Final Details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!
