Our Sales Development team is comprised of Business Development Representatives (BDR) and Sales Representatives (SR). SR's manage inbound leads while BDR's (the more senior of the two roles) focus on outbound lead generation. This opening is for BDR. We are currently seeking high-energy, driven professionals with sound business acumen and natural sales instincts to join our fast-paced and dynamic team. Ideal candidates should be eager to advance through a clearly defined learning and earning path. Salesforce.com offers a fast-paced, innovative environment where you will be provided the tools, resources and outstanding leadership to sell business application solutions and take your career to the next level!

Business Development Representatives are tasked with strategically developing and qualifying revenue opportunities within their assigned territory. BDR's work closely with their AE's in a business development capacity. Candidates for this position must be highly motivated, tenacious, and self starters.

Responsibilities:

• Generate new business opportunities to fuel the sales Pipeline for our products across our Enterprise Accounts
• Create and prioritise strategic target account lists within Indonesia
• Research and build "cold accounts" (i.e.: adding contacts, sending emails, cold calling)
• Consistently meet or exceed monthly sales targets/quotas.
• Conduct high level conversations with Senior Executives in prospect accounts
• Evangelize Salesforce and the On-Demand model

Required Skills:

• Fluent in Bahasa Indonesia to converse with clients in the Indonesia market
• Minimum 3 years Inside Sales experience within IT (New Business Development, Cold Calling, Planning/Strategy etc)
• Excellent track record selling to Singapore clients
• Excellent Written/Verbal communication skill
• High Energy.
• Positive Attitude.
• Ability to multi-task, prioritise, and manage time effectively.

a) Oversee CSR and SA team to ensure AOG support, order fulfilment towards customers’ service for satisfaction.

b) Responsible for daily customer support and service for purpose of MRO sales related matters to meet the Sales Repair target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

c) Handling of warranty claims and manage customers’ complaints with the team.

d) Ensure MRO TAT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

e) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

f) Monitor, analyze and improve MRO activities on LRUs.

g) Secure good relationship with customers via interactive mode of communications.

h) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

i) Daily monitoring and communicate all repair flows between SEDSA and customers to ensure smooth operation, efficient communication and service rate/OTD being met.

j) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

k) Follow up on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner.

l) Generate reports for analyzing KPIs to improve performance

m) Provide guidance and support to team members. Promote Safran culture to empower people.

n) Set-up processes and KPIs for the team; support business and quality audits.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

p) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

q) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

r) Any other duties assigned.

Our client is a leading medical solutions provider in Asia. Due to their current expansion plan, they are looking for a Medical Sales Representative, Senior to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibilities:

• Maintain and strengthen relationships with existing customers, focusing on providing excellent service and achieving high-quality outcomes.
• Assist the Team Lead in developing and executing business strategies for new product lines and market opportunities.
• Collaborate with the Team Lead to offer consultative services to clients, for both renovation projects and new installations.
• Attend and participate in trend show or exhibitions, to stay updated on market trends and customer needs.
• Improve relationships with key opinion leaders (KOLs) and ensure regular client engagement to enhance connections.
• Meet and exceed assigned sales targets.
• Grow the customer base by networking and building relationships to support long-term business growth.
• Oversee the entire product life cycle management for various models and SKUs.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in Biomedical Science / Science or other relevant field studies
• Minimum 2 years’ relevant working experience in medical equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description

Responsible for providing both new and existing customers within Now Health International with peerless service experience. With a detailed understanding of the operational lifecycle. The Customer Service Representative will have a varied workload including building and maintaining strong customer relations, dealing with complex enquiries or complaints, handling renewals and ensuring regulatory compliance.

Customer Service

• As the primary contact for individual members, intermediaries, and corporate clients (“customers”), always maintain highly professional and courteous communications.

• Handle enquiries received via telephone, email and letter, Live Chat and WhatsApp ensuring that the company’s brand values, principles, and styles are adopted and utilized for all external communication.

• Maintain excellent interpersonal relationships with customers, third parties and other Now Health International departments and offices.

• Handle sales calls in the absence of sales staff, obtaining sufficient information for a quotation or a call back.

• Take responsibility for delivering products and service which are appropriate to the customer’s need and ensuring that the customer is treated in a fair, ethical and consistent manner.

• Deal with all instructions, queries, and service requests promptly, accurately and within company specified time frames or as promised to the customer.

• Ensure all customer documentation is complete prior to forwarding it to the relevant department and work flexibly within the team to support changing business needs.

• Work with the management team to identify areas of improvement and implement solutions in order to continually enhance the customer experience.

Complaints

• Resolve complaints and service failures in line with regulatory record-keeping and escalation procedures.

• Maintain a very high standard of quality in terms of business integrity and the customer experience.

• Adhere to Best Practice Processes, Client Services Standards and to all relevant statutory or regulatory requirements, including Treating Customers Fairly and other FSA initiatives.

COMPLIANCE & SECURITY

• Take responsibility for establishing and maintaining up-to-date personal and team’s awareness of all legislative, regulatory and Company-specific rules, policies and procedures related to performance of the role. Ensure consistent compliance with legal, regulatory and Company standards in line with underwriter requirements.

• Work in conjunction with the Head of Legal and Compliance to ensure that our expansion projects comply with all regional legal/regulatory standards, and that any changes in laws or regulations are built into our project plans/operational processes.

• Pay particular attention to the Company’s Information and Data Security policies when accessing and using all Company systems which may provide access to sensitive information assets and strive to maintain the highest possible standards of information protection at all times.

• Take individual responsibility for accessing only the systems, records and information required to perform the role. Treat all data contained within those systems in a manner consistent with the Company’s Information and Data Security policies, and in line with the confidentiality clauses provided within the employment contract.

• Ensure any regulatory requirements relevant to the individual’s role are met, include certain qualifications and CPD.

Job Requirements

• Qualified to a degree level. Industry-specific qualifications are desirable but not essential.

• Comprehensive working experience in a customer service delivery environment, preferably within the International Private Medical Insurance sector. Candidates with a general insurance background will also be considered.

• A demonstrable track record of providing excellent service to people at all levels in a multi-cultural, collaborative, team-oriented environment.

• Fully conversant with Microsoft Office; experience of using industry specific technology and/or the ability to quickly grasp new systems following training. Experience in working with a CRM system whereby all details of the customer, communication and service levels can be maintained and monitored is preferred.

• Willing to thoroughly learn and understand the plans and policies offered by the company.

• Able to work weekends and extended hours on occasions when required.

• Excellent written and spoken English

Channel Sales Representative for Southeast Asia

• Working timing: Mon to Fri 9am -6pm
• Working location: Pasir Panjang / Client Site
• Salary：SGD4,000 -10,000 (Depends on Exp)

Position Overview

We are a leading chemical reagent sales company looking for a proactive and experienced Channel Sales Representative to manage and expand our distributor network in the Southeast Asia region. The ideal candidate will be responsible for developing strong relationships with existing distributors, identifying potential new partners, and driving channel sales growth across the region. This role requires a deep understanding of the distribution model and the ability to work closely with partners to achieve mutual sales objectives.

Key Responsibilities

1. Develop and execute a channel sales strategy to meet and exceed sales targets in the Southeast Asia region.
2. Build and maintain strong relationships with existing distributors, ensuring they are well-supported and equipped to sell our products.
3. Identify, evaluate, and onboard new distributors to expand our market reach.
4. Provide training and support to distributors on product knowledge, sales techniques, and company policies.
5. Collaborate with distributors to create and implement joint marketing and sales initiatives.
6. Monitor distributor performance, providing feedback and guidance to optimize sales results.
7. Negotiate contracts and agreements with distributors to ensure mutual benefits.
8. Conduct regular market analysis to stay informed of industry trends, competitor activities, and opportunities for growth.
9. Prepare and deliver sales forecasts, reports, and presentations to the management team.
10. Attend industry events, trade shows, and meetings with distributors to strengthen relationships and promote our brand.

Requirements

1. Bachelor’s degree in Business Administration, Marketing, Chemistry, or a related field.
2. Proven experience in channel sales, preferably within the chemical or related industry.
3. In-depth knowledge of the distribution model and experience managing distributor relationships.
4. Strong understanding of the Southeast Asia market and regional business practices.

Preferred Qualifications

1. Previous experience working with distributors in the Southeast Asia region.
2. Familiarity with chemical products and their applications.
3. Demonstrated success in achieving sales targets through channel partners.
4. Experience in training and supporting distributors to enhance their sales capabilities.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

JOB FUNCTION AND RESPONSIBILITY

1. Identify and maintain a set of clients and extend existing relationships. Understand client very well by
   • Knowing client’s business operations
   • Client’s environment, location
   • Client’s pest issues and concerns
   • Client’s contacts, decision makers
2. To be able to maintain a high level of product & service knowledge all the time so as to be able to upsell/ extend customer’s businesses
3. Plan, track & document key action points for each client and report to management

• eg. No of calls, visits, suggestion for new/ additional products/ services, corporate gifts, invitation to events
• Maintain proper records of contacts and other documents on sales software and service software
• Monitor and preemptively conduct contract renewals
• Submit regular reports covering sales activities, performance and plans

1. Ensure positive client experience by ensuring positive experience in customer communication and smooth operation for the services rendered
2. Follow and drive forecasted sales targets

• Create quotes, contracts & convert sales
• Conduct site survey for new clients and build relationships with new clients
• Assist in pushing new campaigns and products / services that will lead to an increase in sales or enhance existing relationships
• Assist in collecting data for analysis

1. Aid in service operation: If due to unforeseen circumstances that operations fail to meet client’s demands, account reps must personally handle the situation which may include
   • Organise internal meetings with different stakeholders, eg. Accounts, entomologists, technicians etc. to resolve client issues
   • carry out basic pest control work
   • conduct inspections
   • write basic reports
   • personally look for suitable technician / entomologists for help
   • assign jobs
   • assist in payment collection
   • prepare client documentation
   • Work closely with the Service Team to ensure the rollout of specific marketing plans
2. Any other duties as and when assigned

We are recruiting and we want you!