Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

The Sales Coordinator is to provide administrative support to the respective Sales Team Leaders i.e. Director of Sales (DOS), Assistant Director of Sales (ADOS), Senior Sales Manager (SSO), Sales Manager (SM) and Sales Executive (SE) including handling and responding sales enquiries via emails and tele-sales in the absence of the Sales team leaders in a timely manner. Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities 

Supports Respective Sales Team Leaders to Handle Incoming Sales Inquiries 

• Handles clients’ enquiries, conduct site inspection in the absence of DOS / ADOS / SSM / SM / SE.
• Prepares sales proposals, contracts and assist to follow up in a timely manner.
• Prepares sales materials including presentation, sales kit etc.

Provides Administrative Sales Support

• Organises and coordinate meetings, conferences and travel arrangements.
• Arranges and confirms appointments.
• Organises internal and external events.
• Handles incoming mails and other materials.
• Sets up and maintains filing systems as per division standards.
• Collates information, maintains database to ensure they are up-to-date.
• Communicates verbally and in writing to answer inquiries and provide information in a timely manner.
• Liaises with internal and external contacts.
• Coordinates the flow of information both internally and externally.
• Maintains adequate stock of all sales materials as suited to required quantities.

Ad-Hoc Projects Champion

• Assists and supports in ad-hoc projects assigned by respective Sales team leaders.

Participation in Accor / Raffles Corporate Programmes

• Actively participates in min. 3 Accor / Raffles Corporate Programmes such as Planet21, Raffles Outreach, etc.

Main Responsibilities

• Give support to the Regional Communications Manager in the implementation of all regional internal and external communication activities within the Region, aiming to build and protect the company’s reputation with key audiences, wherever LDC operates.
• Work alongside local and/or regional teams to follow through on communication activities and deliverables, in line with communication strategies supporting business objectives.
• Work hand-in-hand with the global communication team to implement or amplify global initiatives within the Region, as well as raise visibility of local/regional initiatives in other geographies, as relevant.
• Manage relationships with external providers, especially existing partner agencies supporting day-to-day activities such as collaterals production, creative design, translation, photography, video production, etc.

Experience

• Corporate communications professional (university degree or equivalent) with 5+ years of experience of in-house corporate communications or as part of a communications consultancy.
• Capable to work with people of different seniority levels within the company (managerial and operational), understanding and conveying the value that communications can add to engage internal/external audiences and support business purposes.
• Must be a quick learner, especially in understanding business and industry matters/issues, as well as internal and external communications tools, to quickly assess/recommend suitable communication strategies and tactics to support diverse objectives.
• Experiences in developing a variety of internal and external communication materials (press releases, Q&A documents, fact sheets, key messages documents, news articles, etc.)
• Experiences in sourcing and writing content for different communication channels, understanding and adapting style to the purpose of each channel, and ensuring consistency with the company’s identity and narratives.
• Ability to follow corporate guidelines in terms of writing style, brand guidelines, internal approvals, etc.
• Experiences in coordinate meetings / processes involving multiple participants and/or stakeholders.

Other skills & competencies:

• Good proficiency with CMS (esp. Word Press and SharePoint) email marketing platform (Mailchimp) and design tools (esp. Adobe CC) preferred.
• Ability to embrace the company’s purpose and corporate values, and have a strong commitment to positioning LDC as a leading player in its sector, reflecting the company’s commitment to sustainability throughout the value chain, and acting as a steward of LDC’s identity and over 170-year heritage.
• Be flexible and have good interpersonal skills to build effective relationships with stakeholders from different professions, countries and cultures.
• Need to strictly observe internal procedures, recognizing the impact of communications on the company’s reputation among internal/external audiences.
• Ability to think creatively, with the agility to propose solutions to unexpected issues / evolving circumstances.

Languages:

• Good mastery of written & spoken English required / other languages a plus

Academics

• Degree in Communications, Business Management, Public Relations or Social Sciences or related fields of study.