As a Governance Risk and Compliance Specialist to join our team, this role is crucial in developing and maintaining a robust culture of technology and cybersecurity risk governance across our organization.

The ideal candidate will have at least 5 years of relevant experience in ICT cybersecurity, data security, audit management, governance, and risk compliance management. He or She will be responsible for providing expert advice on cyber security requirements, reviewing and establishing ICT policies, and supporting various aspects of our tech governance framework.

• Develop the culture of Tech risk governance and management across the organisation, and ensure proper accountability in the management, tracking and reporting of tech and cyber risks.
• Provide subject matter advice to internal stakeholders on cyber security requirements that the Authority is required to comply with, including Client internal policies and standards, as well as policies and standards from GovTech and Cyber Security Agency of Singapore.
• Review and establish ICT policies and process controls and conduct compliance checks.
• Support team lead and work with internal stakeholders to:

• Track and monitor tech projects and initiatives to meet compliance requirements.
• Track and monitor of Key Risk Indicators and Control Self-Assessment as part of Tech governance framework.
• Track and monitor incident reporting, including reviewing, monitoring, and reporting on the corrective measures and improvement areas.
• Participate in consultation and conduct gap analysis against new or revised requirements.
• Assess and seek waiver approvals for deviations and risk treatment strategies.
• Organise risk forums, including monitoring of action plans.
• Coordinate and facilitate IT / cyber security audits.

o   Track remediation plans to address audit findings.

o   Follow up on remediation actions, security and risk assessments with respective stakeholders and project and application managers.

• Good years of relevant experience in ICT cybersecurity, data security, audit management, governance, risk and compliance management
• Relevant certifications in IT governance, IT audit, cyber or data security (e.g. CISSP, CISM, CISA, etc.) preferred.
• Ability to work with cross-functional, multi-disciplined team to operationalise monitor security policies and procedures.
• Knowledge of Instruction Manual 8 and CSA Cybersecurity Code of Practice preferred.
• Technical knowledge of security vulnerabilities, validation of remediations and risk assessments.
• Relevant experience in data visualisation and analytics..

Job Description & Requirements:

• Manage Sales Activities including address customers' enquiries, invoices & delivery orders, sales order processing, initialling of quotations and collection of payments.
• Perform support to sales admin & marketing functions.
• Site visit / meeting to discuss on delivery requirement. Updating data, filing and others sales support.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Other Ad-hoc sales & admin duties assigned.
• Follow up marketing channel management.
• Propose and conduct build-up of an efficient net-work of distributors in assigned territory.
• Co-operate with distributors to implement sales and/or marketing activities/programs in the assigned market.
• Co-operate with distributors working with their customers such as retailers, contractors, specifies to gain some key sales & marketing objectives in respect of sales volume, market coverage, retail chain-efficiency and so on.
• Build up networking with construction companies, contractors, specifiers, board of project management.

Qualifications:

• Possess at least a Diploma/Advanced/Graduate Diploma or bachelor’s degree in business administration / Management Studies / Sales & Marketing or equivalent.
• Having a minimum of 1 years working experience in sales will be an added advantage.
• Possess basic materials and market trend knowledge
• Knowledge of cemen and concrete technology or building materials
• Knowledge of latest product trends and activities
• Must be computer literate and have basic computer skills for reporting and presentation purposes
• Have strong interpersonal and communication skills
• Self-motivated and independent
• Must Possess own Vehicle.

Job Description & Requirements

• Manage Sales Activities including address customers' enquiries, invoices & delivery orders, sales order processing, initialling of quotations and collection of payments.
• Perform support to sales admin & marketing functions.
• Site visit / meeting to discuss on delivery requirement. Updating data, filing and others sales support.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Other Ad-hoc sales & admin duties assigned.
• Follow up marketing channel management.
• Propose and conduct build-up of an efficient net-work of distributors in assigned territory.
• Co-operate with distributors to implement sales and/or marketing activities/programs in the assigned market.
• Co-operate with distributors working with their customers such as retailers, contractors, specifies to gain some key sales & marketing objectives in respect of sales volume, market coverage, retail chain-efficiency and so on.
• Build up networking with construction companies, contractors, specifiers, board of project management.

Qualifications

• Possess at least a Diploma/Advanced/Graduate Diploma or bachelor’s degree in business administration / Management Studies / Sales & Marketing or equivalent.
• Having a minimum of 1 years working experience in sales will be an added advantage.
• Possess basic materials and market trend knowledge
• Knowledge of cemen and concrete technology or building materials
• Knowledge of latest product trends and activities
• Must be computer literate and have basic computer skills for reporting and presentation purposes
• Have strong interpersonal and communication skills
• Self-motivated and independent
• Possess own vehicle

We are looking for a highly motivated and experienced candidate to join our newly established department to connect with main contractor/designer's project for high-end customised metalwork - Eg. Fine-dining restaurant, Luxury brand retail store, 5 star Hotel, Good class bungalow interior, intricate metalwork, etc. This role requires candidate with an entrepreneurial mindset who can bridge the gap between technical requirements and client needs, driving business growth.

Requirements:

- Have sheetmetal knowledge/background. Machining, metal stamping or metal treatment/coating knowledge will be advantageous.

-Develop and execute sales strategies to meet and exceed revenue targets, expanding the company’s market share.

-Collaborate with production and project teams to ensure that projects are aligned with client specifications and deadlines.

- Research industry trends, competitors and market demand to identify areas for growth and expansion.

- Champion all project assigned from start to finish: Feasibility metalwork design discussion with client, material procurement, fabrication, post coating and delivery/installation.

- Able to commit extra hours to ensure project complete successfully.

- Able to interpret technical drawing.

- Address client concerns, ensuring high levels of customer satisfaction and fostering long-term partnerships.

Job Responsibilities:

· Attend to customer sales enquiries and prepare quotations.

· Follow up with customers on quotations made.

· Upload completed quotations into Document Management Software.

· Consolidate Pre-requisite information.

· Liaise with customers on new enquiries.

· Provide the best guaranteed service to our customers.

· Back up your fellow colleagues so that the continuity of the service towards the customer is guaranteed.

· Manage customer Purchase Orders.

· Manage customer accounts in ERP system.

· Other administration task and ad hoc duties that are assigned.

Job Requirements:

· Minimum a Diploma in Business or relevant field.

· Candidate with engineering background will have added advantage.

· Strong communication and interpersonal skills, with the ability to build relationships with customers over the phone and internal stakeholders.

· Have initiative and willing to learn.

· Possess ability to work independently, self-starter, energetic.

· Good Knowledge in ERP system and Microsoft office e.g. Microsoft Word, Excel and Power Point.

Interested in becoming part of a friendly, warm and cooperative team that helps you grow in both technical and interpersonal skills? Join FD Air-Con Service Pte Ltd today!

About FD Air-Con Service Pte Ltd

- Established in 2002

- Has a strong customer base

- Interested in team-building and welfare of the employee

- Interested in employee development and upgrading of skills

- Dynamic and friendly team

- Operates in 5 different teams

Attractive renumeration package

- Competitive salary, up to $4k/month

- 13th month bonus

- Attractive performance bonus

- Profit sharing

- OT available

Requirements

- Good attitude to learning and growing with the company

- Good interpersonal and communication skills

- At least 3 years of prior experience working in Singapore as an air-conditioning technician

- Class 3 driving license

Job Scope:

- Aircon installation, repair, replacement and maintenance for household, commercial and factory units

- To perform general air-con servicing, chemical overhaul and troubleshooting

- Any other duties assigned

Interested applications please contact 92381806 to arrange for an interview. We would love to meet and chat with you!

1. Perform analysis and tests of drug products, raw materials, in-process materials, release test samples, stability samples, packaging materials, quantitative assays on samples, and/or finished products from manufacturing, to ensure quality standards and compliance with established specifications.
2. Preparation of reagents/diluents/ dissolution media as per STP.
3. Perform a various qualitative tests or qualitative assays on samples using modern and automated instrumentation.
4. Utilize electronic laboratory information systems such as LIMS for acquisition and processing of analytical data.
5. Ensure implementation of SOP for all corresponding activities.
6. Write controlled documentation related to QC Laboratory operations or testing such as SOP's, analytical protocols, analysis reports and forms.
7. Ensure real time documentation, maintain data integrity and appropriate traceability.
8. Assist in maintenance and calibration of test instruments per specifications.
9. Responsible for the accurate, timely and compliant execution of assigned projects, analytical testing and related documentation.
10. Responsible for checking all results in LIMS/RDS and reporting of any observed results that do not meet the requirement (OOS/OOT/Deviation) for further investigation.
11. Destruction of expired finished products/ raw material samples as per SOP and recording the same in the register.
12. Responsible for QC lab and equipment/instrument cleanliness.
13. Responsible for procuring and receipt of QC lab glassware and consumables.
14. Any other activities as and when assigned by the Superior.

• Proven work experience as a Sales Representative
• Excellent selling, negotiation and communication skills
• Prioritizing, time management and organizational skills
• Relationship management skills and openness to feedback
• Coordinate sales effort with team members and other departments
• Establish, develop and maintain positive business and customer relationships

Job Description

• Account management for company accounts and designated accounts (AR statuses, new requirements, pricing updates, credit limit adjustments, etc)
• Follow up and execute on quotations, product information, account action / remedy plans and ensure product sales cycle completion
• Follow up with vendors and coordinate with sales team accordingly to meet buy in date and price targets (trade purchases)
• Provided information, feedbacks, and reports to the sales manager
• Effectively collaborate with finance, operations, sales, and liaison with customers on sales and stock aging monitoring
• Creation of sales orders loading
• To assist in billing process
• Updating of vendor prices (3rd party contractor management)
• Update on AR aging receivables statuses from customers
• Any other necessary adhoc duties assigned

a) Pipeline Generating

• Possess interpersonal skills to establish relationship with customers to extract key information and convincing customer on our pricing and value-added services
• Simple presentation skills will be needed to present a sales pitch to the potential customers
• Candidate has to possess techniques of pipeline generation and developing a lead to a potential pipeline
• Discipline to follow through from a lead to develop into pipelines
• Possesses basic innovative skills to solve customer problems using our product offerings
• Reactive and flexibility skills will be required

b) Negotiating

• To be able to leverage on company’s advantages and key selling points to negotiate a reasonable and maximized margin

c) Account Servicing

• Candidate must be able to make justifiable judgment calls to decide on selling prices and quotations
• Timely highlight and feedback on sales initiatives and out of norm issues
• Reactiveness and resourceful skills will be required as well
• Retaining of accounts, growing wallet share and expansion of accounts

d) Credit management and collection

• Candidate must have ownership over outstanding debts and see through debt recovery process
• To possess firm verbal and written communication skills when conversing with customers on credit and debt matter

KEY DUTIES AND RESPONSIBILITES:

· Establish the optimal production volumes based on demand, analyzing rough cut capacity, resource planning and detailed equipment planning.

· Create Supply Plan at site level which incorporate production plan and release plans to ensure that the production plans are accurately reflected in ERP System.

· Assess the impact of production plan on the budget operation costs and inventory.

· Work with MSAT function to ensure new product transfers and CMC activities are planned as per customers’ requirement.

· Manage the sites delivery schedule on time in full (OTIF), ensuring that product is produced, released & shipped on time.

· Ensure high “Customer Service Level” ensuring up to date information with customers regarding delivery promises and inventory levels.

· Ensure direct communication with Customers / next point of supply chain, plant-internal and -external stakeholders & partners with regard to internal changes.

· Represent the point of contact for follow-up on time delivery dates and quantities & escalating changes related to supply.

· Optimize local planning processes such as lead times, planning policies and production frequencies to increase the efficiency of the production unit.

· Own and manage the planning parameters in ERP System like MOQ, campaign size, product segmentation.

· Manage procurement activities related to buying of pharmaceuticals ingredients and packing components in accordance with Company requirements and industry compliance.

· Support capital projects with budget more than US$10-20 millions in procurement of machineries and related engineering services.

· Conduct Request For Quotation (RFQ) and work with relevant department on final vendor selection

· Identify and develop purchasing strategies to meet internal stakeholders and external customers’ requirements.

EDUCATION & EXPERIENCE

· Education Level - Bachelor's degree in science or business

· Experience - 5 years planning/procurement experience in manufacturing environment and minimum 2 year experience in the pharmaceutical industry.

· In-depth experience with SAP system

· People management: leadership, cooperative, ability to influence

· Excellent critical thinking and problem solving capabilities

· Teamwork, influencing, communication skills, negotiation, conflict management

· Effective problem analysis and problem-solving

KEY DUTIES AND RESPONSIBILITES:

• The role involves leading all compounding and sterile filling activities, as well as being responsible for the secondary packaging of final finished goods.
• Ensuring safe work environments, enforcing operational discipline, and monitoring aseptic behaviors.
• Efficiently utilize tools and metrics (KPI’s) to monitor staff productivity, deliverables, timelines, and quality of work product to adjust staffing levels and operational processes as needed to ensure operational effectiveness.
• Support investigations, own CAPAs, and drive continuous improvements throughout operations.
• Responsible for developing staffs’ performance goals, maintaining positive employee morale and relations and managing paid time off
• Understanding of the importance/impact of cGMP standards.
• Responsible for handling disciplinary actions and/or Performance Improvement Plans, terminations, escalating complex employee issues to their manager or human resources and ensuring a fair and consistent approach with all team members.
• Identifying potential process/product improvements and working collectively with cross-functional teams to implement process/procedure updates.
• Demonstrates strong industry knowledge and comprehensive understanding of business processes.
• Demonstrates technical/functional expertise in applicable discipline and acquires knowledge in related disciplines.
• Utilize industry technical/functional experience to help develop standard operating procedures.

REQUIREMENT

• Able to establish robust processes, develop performance standards, track performance through fact driven exercises, and implement solutions to drive continuous process improvements.
• Demonstrates skills to solve complex problems in highly regulated environments.
• Previous experience working with auditors, inspectors, and regulatory agencies.
• Able to articulate difficult and complex situations in a comprehensive and succinct manner utilizing professional tools, and deliberate facts.
• Ability to drive a culture of partnership and accountability.

EDUCATION & EXPERIENCE

• Minimum of a Bachelor Degree in a life science, pharmacy, or engineering discipline required.
• Advanced degree/certification preferred. It will be an advantage to the candidate if he/she is a registered pharmacist in Singapore.
• 5-8 years manufacturing or engineering experience, preferably in sterile manufacturing and a good understanding of quality and compliance standards of various agencies, including US-FDA, European EMA and China NPMA.
• 3-5 years management experience; with no fewer than 20 direct/indirect reports.
• Proven effective verbal and written communication skills.
• Experience working with SAP, QMS such as TrackWise.

#Shoutout to hashtag#talents

Basic Information

• 5 Days : 8.30am - 5.30pm
• Attractive Basic + monthly sales incentive
• Training provided - You will see incremental improvements by the days

Job Responsibilities:

• Handle the full recruitment process, from sourcing candidates to job placements
• Identify and develop potential leads
• Oversee the deployment of candidates for projects
• Follow up with clients and candidates to build rapport

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified**

We are seeking a Sales & Application Engineer to provide professional, innovative and cost-effective rental power & cooling solutions to customers.

Responsibilities:

1. Support in rental power & cooling equipment, system design and solutions.
2. Develop plans for the rental sales business in market segment.
3. Manage secured projects diligently in terms of costing, timely planning of delivery schedule, equipment readiness, project management and ensure prompt collection
4. Maintain, develop and expand key accounts
5. Tender submission/preparation and including production of specifications, drawings and commercial documentation
6. Compiling sales reports and implementing sales strategies
7. Assist in developing business plan and initiatives that will maximize business potential in the region.

Qualifications and Requirements:

1. Diploma/Degree in Electrical/ Electronic Engineering, Control Systems, Mechatronic Engineering or Instrumentation and Automation, Mechanical/ Automotive Engineering.
2. Preferable with 3-5 years job experience in one of these industries: Marine Offshore, shipyard, Power Generation, M & E, Utilities.
3. Possess a valid driving license and must have their own vehicle.
4. Candidates must be able to communicate and write effectively in English and with MS Office Application.
5. Candidate without above qualifications but with good Electrical Power distribution and with experience HVAC knowledge or good customer contacts in the relevant fields may be considered.
6. Results oriented with good communications skills
7. Creative, enthusiastic and committed sales professionals with the drive to succeed both in individual performance and team work.
8. Able to demonstrate a proven track record in similar environment.

Responsibilities:

• Demonstrate and promote products
• Able to handle customer enquires at store
• Have a good understanding of similar brands
• Achieve sales target
• Any ad-hoc assigned by your superior from time to time.

Requirements:

• Meticulous and organized personality
• Good attitude and willingness to learn
• Able to work on Public Holiday
• Fresh graduates are welcome to apply

Durations:

• 15 days in December ;
• 25 days in December.
• $12-13 per hour

Responsibilities:

· To provide sales administrative support to the Sales Team.

· Assist in the preparation of delivery order, purchasing order and invoicing

· Handle phone and email enquiries, ensuring timely responses

· Maintain good filing, photocopying, scanning documents & proper records of documents and correspondences.

· Prepare schedule plan and arrange delivery

· Provide administrative support and undertake additional tasks as needed

Requirements:

• Good coordination and communication skills
• Basic knowledge of Microsoft Excel and Word
• Good team player and self-motivated
• Administrative experience in the sales department is a plus

Responsibilities:

• Ensure brand integrity, messaging, and strategy consistency across campaigns and the marketing funnel.
• Create and manage digital marketing strategies to drive leads and enhance online presence.
• Track, measure, and report digital campaign performance against ROI goals.
• Coordinate with media outlets for brand-appropriate coverage opportunities.
• Research trends, brainstorm new ideas, and develop engaging content.
• Collaborate with internal teams to optimize ads for keywords, objectives, and budget.
• Contribute to product positioning, marketing strategy, and product naming.
• Manage social media accounts (Instagram, Facebook, TikTok, YouTube) to boost brand awareness and engagement.
• Update marketing materials, maintain content databases, and collaborate with regional marketing teams.

Requirements:

• Degree in Marketing/Communications or equivalents.
• Minimum 1 years of related working experience.
• Interest in skin care, wellness and healthcare products.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Responsible for sales and marketing of company products to all customers.
• Assist to promote company's new products to customers.
• Prepare quotations, orders and invoices and to coordinate with other departments on these processes.
• Handle and follow up on customers' enquiries, quotations and orders.
• Responsible for cash and cheque collections from company’s drivers.
• Responsible for payment collections from customers.
• Maintain and improve sales and profit targets.
• Establish and maintain good rapport with customers.
• Perform filing and other administrative duties.
• Assist Supervisor in her daily operational process

We are seeking a motivated Assistant Engineer (Sales & Marketing Support) to join our dynamic team! This role will serve as a bridge between our engineering, sales, and marketing teams, ensuring seamless communication and support. The ideal candidate will bring a combination of technical expertise and customer-oriented skills to assist in delivering exceptional service to our clients.

Job Scope:

Technical Support for Sales Team:

• Provide technical assistance and product knowledge to the sales team during customer meetings, presentations, and calls.
• Prepare technical documentation, product specifications, and comparison reports for sales presentations.

Customer Interaction & Troubleshooting:

• Assist in addressing technical inquiries from clients and help troubleshoot product-related issues.
• Participate in customer meetings to explain technical aspects of UF membranes and their applications.

Project Support:

• Collaborate with the sales team to support technical aspects of client projects, including sizing and selecting appropriate UF membrane products for specific applications.
• Monitor project timelines and provide updates to the sales team to ensure smooth coordination with customers.

Market Research & Product Development Input:

• Conduct market research to understand customer needs, competitor products, and industry trends.
• Provide feedback to the R&D and production teams regarding potential improvements or modifications to the UF membrane products based on customer feedback and market demand.

Training & Product Demonstrations:

• Organize and conduct product training sessions for the sales team, distributors, and customers.
• Assist in product demonstrations and pilot installations for potential clients to showcase membrane performance.

Documentation & Reporting:

• Maintain detailed documentation of customer interactions, technical issues, and solutions provided.
• Prepare regular reports on customer feedback, product performance, and sales support activities.

Collaboration with Marketing Team:

• Work closely with the marketing team to develop technical content for brochures, presentations, and marketing materials.
• Assist in planning and executing marketing events, such as exhibitions, webinars, and customer workshops.

Qualifications:

Educational Background:

• Bachelor’s degree in Engineering (Chemical, Environmental, Mechanical, or related field).
• Knowledge of water treatment or membrane technology is a plus.

Technical Knowledge:

• Ability to read technical drawings and understand product specifications.
• Familiar with AutoCAD or Solidworks
• Programming and Data analysis will be a plus

Communication Skills:

• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical audiences and prepare technical reports.

Problem-Solving & Collaboration:

• Good analytical skills to troubleshoot and address customer needs.
• Team player with the ability to work across different departments.

· Responsible for sales and marketing of company products to all customers.

· Assist to promote company's new products to customers.

· Prepare quotations, orders and invoices and to coordinate with other departments on these processes.

· Handle and follow up on customers' enquiries, quotations and orders.

· Responsible for cash and cheque collections from company’s drivers.

· Responsible for payment collections from customers.

· Maintain and improve sales and profit targets.

· Establish and maintain good rapport with customers.

· Perform filing and other administrative duties.

· Assist Supervisor in her daily operational process

JOB REQUIREMENTS:

• A keen understanding of outsourcing, virtualization, cloud, and data center as well as the associated business drivers is key, your success will be our success, and will be supported in achieving our joint goals.
• Identify new business opportunities – including new markets, growth areas, trends, customers, products, and services.
• Execute the B2B sales strategy, handling the entire sales cycle from lead generation to closure, to meet the monthly sales target.
• Ability to recognize, analyze, and act on go-to-market approaches, joint value propositions, and business cases around strategic partnerships
• Work with internal Solution Teams, Partners & Microsoft Account & Technical Teams to develop the final solution and provide Services & drive deliverable
• Work closely with the Account Management team to develop and deliver technical presentations for customers and provide basic Pre-Sales Support to ensure sales in a professional and effective manner.
• Follow up with potential customers, via phone and email, assist with queries, and steer through the sales pipeline.
• Own planning, execution, and optimization of all digital marketing activities.
• Build a foundation for long-term Revenue and Usage/Consumption growth from customers.

JOB SKILLS:

• Experience in Business development, sales, or relevant role
• Experience in customer acquisition and relationship management

Salary: $2400-$2800+allowances+OT=>$3300-$4000++

Industry: Engineering

Located at Tuas

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Location: On-site Client Office (Singapore)

This position requires you to be on-site, Monday - Friday

Salary: Up to 62000 SGD base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a People Experiences - Sr Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• Familiar with end-to-end Customer/IT support processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

Responsibilities: 

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications: 

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Salary: $2600 for first 3 months. After confirmation is $2700

Industry: Engineering

Located at Tuas

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368