Browzwear is the leading provider of 3D fashion design, development, and merchandising solutions. Our mission is to revolutionize the apparel industry with our truly disruptive 3D technology, providing the exact tools needed to exploit the extensive opportunities in the market to achieve that goal. We work with some of the biggest and most well-known global companies in the industry.
We are looking for a talented full-time Renew Spcialist to join our growing team.
Respoonsibility:
Drive retention and growth among our Clients by understanding their business needs and helping them succeed
Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
Develop scalable digital transformation plans that will deliver value by embedding 3D into daily workflows, including sharing relevant use cases, best practices, and ensuring business and user readiness
Prepare, mobilize, and work with internal teams (across our regional and global teams), customer technical teams, client executives, and partners to manage and deliver successful solutions as needed to support the Client’s needs
Ensure deliverables fall within desired project scope and budget, report progress and identify potential risk to larger business targets
Maintain a cadence of communicating with Clients about their adoption trends, sentiment, and exploring opportunities for deeper engagement
Identify opportunities for customers to act as Browzwear advocates (e.g. testimonials, case studies)
Be a trusted technology advisor to customers and solve complex technical challenges, and establish credibility & build deep relationships with decision-makers and stakeholders within customers’ organization
Represent the voice of the customer to inform
What we are looking for:
2+ years in a Relationship Management, Account Management, or similar role
Exceptional communication and presentation skills needed to liaison and network with a range of stakeholders including Clients, colleagues, and partner organizations
Experience building and maintaining strong relationships, navigating political environments, and managing conflict
Ability to balance both big picture strategy while planning and executing critical details, mapping project milestones to broader business targets, defining key performance metrics, and validating desired value and appropriate experience delivered
Empathetic, positive attitude with a passion to help our Clients reach their digital goals
Skills
Fluent vitnamese and English speaking
Strong business acumen with relational awareness and counterintuitive thinking
Comfortable presenting, consulting, and advising at all levels of an organization
Ability to effectively negotiate directly with the Client and internally on their behalf
Strong problem solving and analytical skills, with the ability to translate data into insights
Results-driven, highly organized, collaborative and detail oriented
Technical acumen to learn Browzwear solutions
Proficient in PowerPoint/Keynote, Experience with Microsoft 365
Ability and willingness to travel