My client is a top tier hedge fund firm and they are expanding their team by hiring an Accounts Payable Specialist.

In this role, you will manage all AP processes, including invoice handling, employee expense auditing, and collaborating with teams across the US and EMEA regions.

Requirements:

• At least 4-6 years of AP experience within a reputable bank or financial services firm
• Strong communication skills

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

**Job Title:** Sales Assistant

**Summary:**
We are seeking a Sales Assistant to join our team in Singapore, Central. The ideal candidate will assist the sales team in achieving sales targets through effective communication and application of sales techniques. This is a full-time, on-site position suitable for individuals with 0-1 years of work experience and no formal education.

**Key Responsibilities:**
- Assist the sales team in generating leads and closing sales
- Provide excellent customer service and address inquiries promptly
- Utilize sales techniques to promote products or services
- Maintain accurate records of sales activities and customer interactions
- Collaborate with team members to achieve sales goals

**Required Skills and Qualifications:**
- Strong communication skills to engage with customers and team members effectively
- Basic understanding of sales techniques to drive revenue
- Ability to work on-site in Singapore, Central
- 0-1 years of relevant work experience
- No formal education required

**Other Details:**
- Job Type: Full Time
- Work Mode: On-site
- Location: Singapore, Central
- Salary Range: $2000 to $3000 per month

We are excited to announce that we are actively seeking a Sales Director in FMCG Business Development to join our team.

You will be responsible for overseeing and executing our retail and FMCG strategy, driving sales growth, and ensuring exceptional customer experiences. Your leadership will be instrumental in expanding our market presence and delivering profitable results.

Key Responsibilities:

- Develop and implement a comprehensive retail and FMCG business plan, aligned with the company's overall objectives.

- Drive sales growth and maximize revenue generation through effective strategies and tactics.

- Build and maintain strong relationships with key retail partners and distributors to optimize our market reach.

- Lead and inspire a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.

- Analyze market trends, consumer behavior, and competition to identify and capitalize on business opportunities.

- Ensure optimal inventory management, pricing strategies, and promotional activities to drive sales and profitability.

- Monitor and measure key performance indicators, providing regular reports and insights to the senior management team.

Qualifications:

- Minimum 5-10 years of experience in senior leadership roles within the FMCG industry.

- Proven track record of success in driving sales growth and achieving business targets.

- Strong knowledge of retail operations, supply chain management, and consumer trends.

- Excellent leadership and communication skills, with the ability to motivate and inspire teams.

- Strategic thinking and problem-solving abilities, with a focus on results and innovation.

- Strong commercial acumen and business understanding, with the ability to make data-driven decisions.

- Bachelor's or Master's degree in Business Administration or related field.

We are looking for a dynamic Sales Engineer to drive sales growth across multiple industries, including construction, semiconductor, electronics, and chemicals. Fresh graduates with a passion for engineering and sales are encouraged to apply. Owning a car is preferred for this role.

Key Responsibilities:

• Identify and develop business opportunities by promoting engineering solutions to clients in construction, semiconductor, electronic, and chemical sectors.
• Build and maintain strong relationships with clients, consultants, and industry stakeholders.
• Provide technical consultation and solutions to meet customer requirements.
• Prepare and deliver presentations and proposals to prospective clients.
• Conduct market research to identify new opportunities and stay updated on industry trends.
• Collaborate with internal teams to ensure customer satisfaction and successful project execution.
• Achieve sales targets and report on key performance indicators.

Qualifications:

• Diploma or Degree in Engineering or a related field.
• Fresh graduates are welcome; prior sales experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and technical aptitude.
• Highly motivated, results-driven, and capable of working independently.
• Must own a car (preferred).

For interested applicant, kindly send your resume in Word/PDF format to include the following in your resume.

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

License No: 23S1595

Registration No: R23116355

Position Overview:

A Training Specialist is responsible for developing, implementing, and managing training programs within an organization. The role focuses on enhancing the skills, knowledge, and performance of employees to meet both individual and organizational goals. This position plays a key role in improving employee development and supporting the overall growth and success of the company. Training specialists typically collaborate with department heads, HR teams, and external experts to design and deliver tailored training content that aligns with business needs.

Responsibilities:

1. Develop Training Strategy:

• Develop annual and quarterly training plans and budgets based on the company’s business needs.
• Analyse employee skill gaps and design training programs suited to various departments.

2. Establish Training System:

• Develop and improve onboarding training, job skill training, and management development modules.
• Establish training policies and processes to ensure standardisation and compliance.

3. Organise Training Activities:

• Design and implement internal training courses and organise seminars or training programs with external experts.
• Manage the entire course process, including coordinating training resources and providing logistical support.

4. Content Development:

• Research and update training materials (such as manuals, PowerPoint presentations, and videos).
• Introduce external high-quality resources to enrich course content and ensure practicality and innovation.

5. Project Training Effectiveness:

• Track training effectiveness and use data analysis to evaluate learning outcomes, suggesting improvements.
• Submit regular training reports to support decision-making for developers.

6. Employee Development and Corporate Culture Promotion:

• Develop personalized development plans and identify and nurture high-potential employees.
• Promote corporate culture through activities and enhance training efforts.

Requirements:

• ** Applicable to Singaporeans only due to quota limitations
• A bachelor’s degree or higher in Marketing, Human Resources Management, Education, or a related field.
• At least 3-5 years of relevant training management experience, preferably in the food service, retail, or internet industries.
• Familiar with building training systems and project management processes.
• Capable of independently designing and implementing high-quality training programs, with experience in developing training materials.
• Proficient with modern training tools and technologies (such as online learning platforms, data analysis tools).
• Fluent in both written and spoken Chinese and English, with the ability to independently create bilingual training materials.
• Excellent organisational and time management skills.
• Strong cross-departmental communication, with good leadership and execution skills.
• An understanding of employee psychology and learning behaviours, with the ability to design efficient learning solutions.
• Experience in successfully implementing training projects or having received relevant honors.
• Familiarity with corporate culture development and high-potential employee cultivation methods.
• Possession of relevant training certifications (such as CIPD, TTT, etc.).
• Positive working attitude and a ready smile
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Able to join us within short notice

Benefits and Opportunities:

• Competitive salary and benefits package.
• Clear career development opportunities and professional training.
• A friendly and efficient work environment with opportunities to participate in core company decisions.
• If you are passionate about promoting employee growth and company success and want to showcase your talents in a dynamic environment, we welcome you to join us!

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

1. 5 years SAP configuration experience in Sales and Distribution (SD) including 2-3 full life cycle implementations
2. Experience with the design of enhancements and continuous improvement projects involving Customs submodules and integration points with SAP ERP
3. Experience with Sales and distribution (SD) Billing and Accounts Receivable including revenue account determination, billing copy control, SAP Finance and controlling (FICO) integration, account summarization, output determination, in SAP ECC 6.0 or above versions
4. Knowledge in all areas of the Order to Cash process: sales order configuration, pricing, delivery processing, warehouse management, contracts, billing, accounts receivable lockbox, credit management, revenue recognition
5. Working knowledge and experience in billing business to business (B2B) with IDOC is a plus, Billing B2B with Ariba third party platform implementation experience is highly preferred
6. Hands on experience in Accounts receivables configuration and various countries Tax structures, as well as configuration for SAP Sales and distribution (SD) and SAP Finance and controlling (FICO) interface is preferred
7. Knowledge and expertise in understanding the SAP Sales and Distribution
8. Solid knowledge of Global trade services (GTS) customs Declaration document and associated forms
9. Experience promoting changes to Production and associated methodology, including writing and executing test plansSAP SD SAP SD Consultant / SAP Sales and Distribution Specialist

We are seeking a business and sales solutions engineer for our client ST Engineering.

International Business Sales & Solutions Engineer

Responsibilities

• Understand customer demands, challenges, and objectives through assessments, information gathering and Customers, technology/industrial engagements

• Collaboration with sales & business development, product & engineering stakeholders including analyse and selection of appropriate hardware, software, and services to create the winning solution offering to customer and markets

• Developing detailed proposals, presentations, and technical documentation that outline the proposed solutions, including features, benefits, and pricing. Presenting these proposals to customers in a clear and compelling manner

• Preparation and conduct of product and solution exhibitions, demonstrations and proof-of-concept activities to showcase the capabilities and address any technical questions or concerns from customers

• Providing technical expertise and support to business development & sales team throughout the sales cycle, including participating in customer meetings, responding to technical queries, and contributing to the development of sales strategies

• Building and maintaining relationships with technology vendors and partners to stay informed about the latest products, technologies, and industry trends. This includes evaluating new solutions and incorporating them into proposed designs

• Keeping up-to-date with advancements in communication technologies, industry standards, and best practices. Pursuing opportunities to enhance technical skills and knowledge

Requirements

• Degree in Electrical/Electronics/Communications Engineering

• Minimum 5 years’ experience in Communications/Telecommunications/Infosystems Solutions Engineering and Implementations, supporting as a Pre-Sales capacity

• Strong understanding of communications technology

• Able to follow up closely with customers in order to answer to their needs

• Working location is in Jurong East

• Singaporeans Only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Library & Archives Solutions Pte Ltd (LAAS) incorporated in 2000, is a wholly-owned company of the National Library Board (NLB) of Singapore. It is created to be the sole distributor of products and services of NLB. The Company plans to reach out to the library industry to exert leadership in library innovations, as well as provide assistance to libraries that wish to expand their services and grow their capabilities. It also aims to provide productivity tools to reduce the cost of operations for clients, and to enable libraries to embrace digital technology to better serve users.

Key Responsbilities :

• Support and conduct LAAS’ training such as Records Management Training, Advanced Declassification Training, Digitisation Training, Records Management Appraisal Masterclass, and any other training as required
• Co-develop training materials in the areas of archives, and thereafter maintain and make continuous improvements to those training courseware and materials
• Provide support for LAAS’ consultancy projects, especially in the areas of archives and file plan development
• Document process and procedures related to archives and file-plan related areas of work.
• Client management for LAAS’ relationships with existing and potential clients

Key Requirements & Qualifications

• Candidate should possess minimally a Degree
• Experience with Records Management or Knowledge Management, in particular government agencies would be advantageous
• At least 2-4 years of experience working in a role that supports training and/or management of projects, relevant training will be provided by LAAS
• Is meticulous, open to learning, client-oriented, and proactive
• Able to work independently with minimum supervision after relevant training has been provided
• Keen to develop knowledge of digital content management systems, metadata standards, and database management.
• Ability to manage projects, meet deadlines, and work independently or as part of a team.
• Ability to manage multiple stakeholders and coordinate between various departments and external consultants.
• Commitment to staying updated with the latest trends and technologies in digital archiving and management

Job Reporting Location:

100 Victoria Street, National Library Building. Singapore 188064

Interested applicants, please email your detailed resume, stating your current and expected salary, date of availability and contact number to: [email protected]

We would like to thank all applicants for their interest but regret that only those qualified will be contacted.

Responsibilities:

• Represent the hotel professionally by upholding proper grooming standards, conduct and ability to present the hotel product and services effectively.
• Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.
• Generate new sales leads/ prospects and establish new accounts to grow client base
• Foster and maintain relationships with existing clients through sales calls and regular site inspection to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
• Provide timely updates to superior and team on activities and market information. Review account portfolio regularly and present to management to provide analysis of each account and forward action plans
• Compliance with statutory regulations and internal guidelines/ SOPs
• Follow up with clients whose payments are outstanding and overdue

Skills and Experience Requirements:

• Min five years of experience as sales manager
• Three to five years of sales experience
• Proven track record of positive sales performance
• Strong communication skills
• Creating and implementing a sales plan
• Meeting sales goals by monitoring progress
• Analyzing sales data
• Presentation skills
• Management and leadership skills
• Developing budgets
• Mentoring and coaching sales reps

Job Description:
As an Event Specialist, you will be the go-to expert for clients searching for the perfect event space. You will assist with venue recommendations, manage corporate accounts, coordinate event logistics, and ensure seamless execution. From sourcing suppliers for equipment rentals to hosting wedding shows, your role will be pivotal in delivering exceptional experiences for our clients.

Key Responsibilities:

• Assist clients in finding suitable venues for corporate events, weddings, and other functions.
• Manage and service existing corporate accounts, ensuring smooth booking processes and maintaining strong relationships.
• Coordinate with suppliers for event requirements, such as chair rentals, catering, AV equipment, and other meeting essentials.
• Be present on-site during events to oversee and ensure flawless execution.
• Provide tailored assistance to wedding couples, helping them select venues for Chinese, Malay, Indian, and other cultural wedding celebrations.
• Plan, organize, and host wedding shows to showcase Venuexplorer’s offerings and build relationships with clients.
• Collaborate with the marketing team to promote Venuexplorer’s services and events.
• Provide post-event support, gather client feedback, and maintain high satisfaction levels.

Requirements:

• Experience in event planning, coordination, or related roles.
• Strong knowledge of venues and event planning resources in Singapore.
• Excellent interpersonal and communication skills to build and maintain client relationships.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Detail-oriented, organized, and solution-driven.
• Flexibility to work on-site during events, which may occasionally include weekends or evenings.
• Knowledge of cultural wedding traditions and practices is a plus.

What We Offer:

• Opportunity to work with a dynamic and supportive team.
• Hands-on experience in planning and executing a variety of events.
• Networking opportunities within the events and hospitality industry.
• Competitive salary and performance-based incentives.
• Career growth opportunities in a rapidly growing company.

If you’re passionate about creating memorable events and have the skills to deliver outstanding experiences, we want to hear from you!

Be part of Venuexplorer’s mission to make every event extraordinary!

Job Descriptions

• Responsible for banquet sales by achieving Club's budget
• Controlling costs and quality of service
• Participate in sales and marketing activities including sales calls and club events
• Participate in building up client database and increasing client retention
• Prepare proposals, confirmation, and event orders as required
• Conduct site inspections for existing and new clients
• Generate weekly and monthly reports
• Participate and provide input toward banquet marketing activities
• Assist in the preparation of forecast and actual budget function sheets
• Coordinate with all relevant departments to ensure the smooth delivery of events
• Supervise and coordinate banquet setup and service

Job Requirements

• Diploma in sales or events management
• At least 3 years of relevant experience in a similar capacity
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Well-organized and creative nature
• Excellent communication and interpersonal skills
• Able to work in a dynamic environment
• Having knowledge of Chinese Wedding events is a plus.
• Willingness to work late nights, over weekends, and on public holidays when there are event
• 5 day work week

Job Responsibilities

· Proactively visit existing and new specialist doctors to establish strong relationships and identify new business opportunities

· Acitively generate new business by introducing doctors to the imaging MRI centres, driving referrals and ensure sustained partnerships

· Build relationships with key channel suppliers(insurance companies, GP clinics) to foster long term collaboration and business growth

· Identify and develop B2B and B2C consumer segments to expand the customer base.

· Conduct regular competitive analysis and pricing research to ensure competitiveness

· Develop and execute marketing strategies and campaigns from concept to completion

· Ensure the timely rollout of marketing plans with coordination with different stakeholders

· Build brand awareness through promotional packages and adjust strategies accordingly

· Compile and maintain comprehensive products/services offering lists

Requirements

· At least a diploma in Business or Marketing

· At least 2 years sales experience, preferably in the healthcare or medical industry

· Self motivated with the drive to meet new doctors to the centres

· Result-driven, with proven ability to meet and exceed sales targets

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Be part of a dynamic lab & medical equipment firm
• Attractive benefits

RESPONSIBILITIES

• Present, promote and sell products/services to existing and prospective customers in the cleanroom, biotechnology and pharmaceutical production industries
• Develop and implement strategic sales plans for products offered and agencies assigned
• Engage with potential customers to understand their needs; identifies and suggests equipment, products, services or solutions that will meet those needs.
• Analyse the territory and market’s potential, track sales and status reports
• Develop strong technical know-how on products and applications to support and effectively engage prospects and clients
• Foster and enhance good relationship with all of our customers and grow product portfolio for the team

REQUIREMENTS

Incumbent should ideally be from a Sales Engineer background, experienced in sales related to cleanroom/industrial/pharmaceutical industries. Sales experience is in relations to capital equipment (CAPEX)/ Engineering/integration-related solutions, unlike benchtop devices.

• Minimum diploma in Engineering, Biotechnology or related disciplines
• Minimum 3 years of experience in technical sales environment within related industries (e.g.: healthcare/ cleanroom/ pharmaceutical/ industrial equipment)
• Has strong sales track records
• Experienced in tender and request for quotation (RFQ) preparation and costing
• Preferably with cleanroom or pharmaceutical equipment sales experience
• Good communication & presentation skills (well versed in English – both spoken and written)
• Good analytical and problem-solving skills
• Target driven and able to work independently
• Meticulous and organized personality
• A positive attitude is a mind set that helps you see and recognize opportunities, as well as a strong willingness to learn

Roles & Responsibilities:

• Direct the Sales team to result in client satisfaction and revenue growth
• Develop, execute and oversee strategies and plans to achieve the set business targets and maximise sales opportunities
• Define the approach for the overall sale of new business and account retention
• Build and maintain strong and long-lasting relationships with existing and new customers while understanding their business objectives and needs
• Foster relationships with existing and new customers to achieve desired revenue
• Promote positivity and motivation within the Sales team
• Investigate and resolve factors impacting sales performance
• Monitor changes in industry and leverage them for business opportunities
• Review sales performance and analyzing performance reports

Requirements:

• At least 3 years of experience as a Sales Manager
• Strong organizational and leadership skills of at least 3-5 years of track record in managing a sales team
• Knowledgeable and excellent networking in semiconductor industry
• Excellent communication, interpersonal, presentation and negotiation skills

Assistant Sales Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Assistant Sales Manager Requirements:

• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Contributing to the development of sales strategies.

Designing and implementing sales strategies for company products.

Working with the sales team to develop targeted sales strategies.

Answering client queries about product specifications and uses.

Maintaining client relations.

Tracking sales data to ensure sales quotas is met.

Requirement

• Minimum A Level / Local Diploma in any field
• Proven work experience as a sales executive.
• Knowledge of modern sales techniques.
• High-level communication and networking skills.
• A passion for sales.
• Understanding of commercial trends and sales strategies.
• Good project management skills.
• Excellent interpersonal skills.
• Ability to work well under pressure.

Overseeing sales, promotions and campaigns

Planning and directing the hiring and training of new Sales Representatives

Directing and coordinating all sales activities.

Preparing sales budgets and projections.

Tracking and analysing sales statistics based on key quantitative metrics

Handling and resolving customer complaints regarding a product or service

Advising representative on policies and Standard Operating Procedures (SOPs)

Requirement

• At least 2 years supervisory/managerial capacity
• Ability to work well with people of all levels within the organization
• High degree of professionalism and good business etiquette
• Detail -oriented
• Flexible
• Goal-oriented
• Proficient in Microsoft Office
• Communication Skills
• Negotiation Skills
• Presentation Skills
• Planning and Organizing Skills

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

I. Summary Description (purpose of the job and its overall contributions to company goals)

Provide leadership and motivation to dealer technical and service network. Manage service network for the full service and technical operation. Interact with customers and distributors to resolve issues, sponsor projects, provide technical support, and build relationships.

Support product engineering activities and technical process support management, establishing best practices, metrics and systems to efficiently track instruments status, campaign and field activities, and customer satisfaction. Ensure compliance with relevant Environment Health & Safety Rules and Regulations for safety of all field service personnel.

II. Primary Responsibilities (key areas of responsibilities in details; sales operations)

· Guiding dealerships on how to achieve targets i.e. Service throughout, Genuine Parts Sales, Genuine Accessory Sales, CSI, Mystery Repair, Classiche applications, Extended and Power Warranty, Ferrari Approved Certified Pre-owned units, Service retention and other KPIs related to aftersales.

· Monitoring the value and quantity of parts and accessories stocked at dealerships;

· Monitoring and analyzing the aftersales part of dealership composite report and feedback to dealerships for improvement.

· Ensure that dealership meet the requirements in the Dealership Operation Standard (DOS) and conduct auditing when visiting dealerships.

· Ensure adherence to company policy and drive diagnostic repair process improvement to increase Right First Time Fix rate in order to reach HPPS (internal system to track vehicle throughput duration at workshops) targets.

· Review CSI results relating to repair, right first time fix and quality of work and develop an action plan to improve scores.

· Ensure the correct type of special and diagnostic tools are available in the market in line with published dealer standards.

· Monitor vehicles off road and work in progress and ensure there is a timely fix escalation process in place.

· Provide support to the dealer to ensure there is a robust training plan to develop their technical staff competency (technicians and workshop controllers) and the plan is adhered to company minimum standards.

· Monitor, coach and install best practice regarding the quality and quantity of ROL submissions (Red on Line, priority technical support alert request) which feed product improvement action at HQ side.

· Conduct a review of the warranty parts scrappage process and ensure compliance with the warranty policy and procedure manual.

· Review the organization of the workshop including the workshop loading and workflow processes, the clarity of the job card work instructions and the organizational information flows. Report out and devise action plans for process issues impacting turn around and lead time for service and repair.

· Conduct random quality checks on repaired vehicles prior to customer handover to evaluate the robustness of the dealer quality control process;

· Monitor the completion rate of all field actions and ensure a dealer process to rework all vehicles exists and is applied;

· Review the quality of the Job card in relation to the information recorded by the service advisor and the technicians as part of their write-up. Provide the necessary level of coaching to improve the quality where necessary;

· Provide support to the Technical Manager by understanding the current number of open and aged cases. Liaise with the HQ ROL team to provide support and assistance where necessary to reach case resolution. Act as the escalation point for ROL to overcome issues with dealer/importer aged case process;

· Provide support the dealers in the management of specific customer complaints as and when required.

· Promote high quality and adequate quantity market information to manufacture for quality improvement and quick market solutions to fulfil requirements. Appropriate handling on safety related issue by providing vehicle investigation, reporting investigation result to manufacture and/or involved authorities.

· Provide support at the race track in case of Challenge series and or other Ferrari driving events

III. Qualifications (Experience, Knowledge, Skills, and Abilities) Required

· Bachelor’s Degree in Business Management, International Trade or other related field;

· 5-8 years working experience in an international work environment, with luxury and/or auto industry experience; preference for experience gained abroad

· Proven experience and/or understanding of the retail environment

· Excellent interpersonal and communications skills and able to interact effectively with business owners, operative dealer staff, and customers

· High level of flexibility towards changing demands and priorities, but with a structured approach in managing them

· Able to plan, develop, and drive business development projects forward to a defined schedule

· Self-motivated, devoted and proactive, with a strong leadership and team spirit