Purpose:

• To support FUJIFILM Business Innovation Asia Pacific (FBAP), FUJIFILM Asia Pacific (FFAP) and Operating Companies (OpCos) to make use of digital technology (i.e., Microsoft Power Platform, etc) to achieve business transformation through automation and productivity improvement
• To perform the role of DX Technology Subject Matter Expert
• To drive the Centre of Excellence of the DX technologies within the Asia Pacific Region

The key roles and responsibilities are as follows:

• Supports advanced inquiries that cannot be answered by the community. This involves investigating on the issues reported, providing resolutions or workarounds
• Escalate and coordinate with Microsoft and related departments (HQ DX Initiative Department, ICT, etc.) to resolve the problem
• Review and support the design and construction of systems by the DX champions from FBAP departments/Opcos
• Deploy Operations DX activities from a technical perspective so that other departments and OpCos can learn about and implement them
• Research, learn and distribute information on new technologies such as Artificial Intelligence (AI) and Machine Learning (ML)
• Collaborate with L&D to setup in eLearning platform, where required
• Provide expert knowledge on the usage of the DX technologies to improve the technical approach or design of DX project initiatives
• Provide 24x7 systems support according to Opco/FBAP/FFAP business unit SLA
• Provide periodic reports to reporting manager on work assignment status/project progress
• Other duties as assigned

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 10 years information & communication technology experience in an MNC
• Degree in Computer Science / Engineering or IT related fields
• Highly proficient with DX technologies (Microsoft Power Platform)
• Familiar with High Tech Industry
• Good IT support and troubleshooting skills
• Proficient in business as well as technical writing / documentation
• Good knowledge in application deployment & solutioning
• Good interpersonal and communication skills, both written and verbal
• Customer focus and have business sense
• Organizing, planning & good time management
• Accountable, decisive, good leadership and emotional intelligence
• Good analytical / problem-solving skills
• People oriented and good interpersonal skills in handling both internal & external resources
• Team work & collaboration with internal & external resources
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Job description:

· Must be open and willing to new challenge; and meet new people for potential sales.

· Ability to work under sales quota and a certain level or pressure when required.

· Lead Generation –Expand the client database by performing cold calls and network at events to generate new sales leads and able to convert cold calls to meetings with potential clients.

· Account Management – stay in touch with existing clients to be on top of their mind when they need our services.

· Client retention – know your clients needs to maximize their spending power by providing variety of solutions.

· Customer Service – ensuring smooth execution and operations on site during events.

· CRM – maximize your sales generation potentials by managing your sales funnel in CRM.

· Leisure Academy

• Keep meeting minutes
• Manage day-to-day office administration duties including scheduling of required meetings as instructed by Manager, health check of stationeries, office equipment, inventory and observing orderliness
• Administers proper communication channel and information flow from internal to other departments
• Assist Manager with review and update of EasyChef’s SOP’s
• Ensure compliance with the Academy’s policies, SOPs and practices
• Experience in CRM system and social media channels (Facebook, LinkedIn, Instagram)
• Provide direct support to Manager of EasyChef

Job requirements:

· Excellent written communication and interpersonal skills.

. Able to speak Mandarin language to service the Chinese speaking customer.

· Resourceful and independent thinker.

· Outstanding planning and organizational skills.

· A multi-tasking team player

· High Self-discipline

· Min. 2 years in Sales and events with performance track record.

<Job Description>

• Prepare monthly reports in Japanese for the head office, including updates on business performance and sales activities.
• Coordinate product delivery schedules with overseas group companies in Japanese and English.
• Develops and implements strategic sales plans and growth strategies for End Users (Hospitals), distributors and other accounts.
• Sales activities and distributer management in the ASEAN region, including Singapore.
• Performs market visits, develops and monitors action plans.
• Represents company at trade association meetings to promote product.
• Delivers sales presentations to key clients.
• Manages sales and promotional budget.

<Job Requirements>

• Minimum Bachelor’s Degree
• At least 3 years of sales experience in the healthcare industry.
• As frequent discussion and reporting is required with our HQ in Japan, Japanese business level communication skills, including written is essential. (JLPT N1 , BJT J1 or equivalent)
• Profound knowledge of medical and homecare beds
• Experience working in an overseas market
• Identifies and resolves problems in a timely manner; Analyzes information skilfully; Develops alternative solutions; Works well in group problem solving situations.
• Responds promptly to customers' questions and requests; Solicits customers feedback for service improvement and learning; Responds to requests for service and assistance; Meeting commitments.
• Develops strategies to achieve organizational goals; Understands organization’s strength & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Description:

• Servicing and managing and understanding key accounts through sales visits and products presentation;
• Preparing sales quotations, sales collaterals and samples request;
• Monitoring sales in order to derive and analyze sales forecast;
• Co-ordinate with Logistics Department to meet customer satisfaction
• Managing sales team to achieve sales target.

Requirement:

• Proficient in Microsoft Office application;
• Organised and detail-orientated with good analytical skills;
• Good communication skills;
• Ability to work independently and to multi-task;
• Effective time management and problem-solving abilities;
• Good spoken and written English.
• Customer service oriented, sales driven and target oriented person
• High level of initiative and passion to work in a fast pace environment
• Well-groomed, self-motivated and positive personality
• A team player

To support the business in SEA region in all aspects of quality and regulatory compliance.

Duties and responsibilities:

• Familiar with ISO 13485, ISO 9001, and GDPMDS
• Implement and maintain QMS & GDPMDS in Singapore, including coordinating annual inspection audit, and management review activities
• Support in QMS related activities, e.g. monthly review, audits, process reviews, and improvements, CAPA, complaints, etc
• Manage Adverse Event reporting according to local regulation and Global SOP
• Compile and prepare product registration packages and other relevant licenses applications, change notifications, renewals
• Ensure timely update of product registration details in databses in a compliant and timely manner
• Source documents and guidelines, consolidate file and maintain product technical information
• Keep close tract of changes in country regulatory requirements, and provide regulatory intelligence on the current and upcoming new regulations/ guidelines
• Perform all other duties assigned by the Company and/or Manager

Requirements:

• Diploma/ Degree in Biomedical/ Science/ Engineering or other relevant fields
• 1-2 years of relevant experience in QA/ RA, preferably in medical device industry
• Familiar with ISO 13485/ ISO 9001/ GDPMDS, and possess knowledge in Medical Device regulations
• Responsible, work independently, detail oriented
• Able to manage and prioritize multiple projects and tasks to meet deadlines

THE ROLE:

SEMI is seeking a Sr. Specialist for our Sustainability group. This position is responsible for managing environmental and social stewardship projects. Our SEMI Sustainability programs is themed on rallying the semiconductor value chain to bring about collective urgent climate action. The Sustainability program is focused on making a positive impact on our member’s response to carbon emission requirements, Circular economy efforts, and positive activities to accelerate our industry’s response to changes coming at them.

This a full-time, exempt position that reports directly to the Vice President of SEMI Sustainability at SEMI HQ in Milpitas, CA.

CORE RESPONSIBILITIES:

Coordinate and manage activities across ESG working groups

· Organize meetings and events with communications to stakeholders through multiple channels and across venues, e.g., conferences, workgroups, workshops, webinars

· Document and coordinate action items such as meeting summaries, 1:1s with committee leadership, regional internal webinars.

· Communicate status and updates internally and externally.

· Monitor engagement statistics.

Assist with administering membership, including sending agreements, responding to and coordinating responses to member company legal queries, membership dues, and anything else they might need to make a positive membership decision.

· Own metrics on member retention. Support logistics support for members.

· Enter new members into SEMI systems (NetSuite, SFDC and Higher Logic)

Support communications lead on communication between stakeholders including, but not limited to, SEMI members, EHSS Technical and Business leaders, marketing, communications, R&D, event managers, Governing Council, etc.

· Present updates to the various stakeholders, members and staff displaying comfort and credibility in front of groups

Support Monthly Sustainability Advisory Council Meetings

· Support the SAC Calendar

· Support agenda build and speaker engagement

· Engage members, promotion and upload material post meeting

Perform website updates to keep website current.

· Refresh and do housekeeping of the website.

Support special projects

· No more than two projects at any time

· Expected travel less than 10%

WHAT SUCCESS LOOKS LIKE:

· You are a key contributor to building strong, active, and visible Sustainability Advocacy voices that are valuable to SEMI members.

· The projects you support, and coordinate operate efficiently, successfully addressing critical technical challenges into industry-consensus action in a timely fashion.

· Your supervisors can confidently assign you tasks and expect timely, quality output with minimal supervision.

CRITICAL SUCCESS FACTORS:

· Excellent people skills and customer focus

· Perform administrative, organizational, and technical tasks

· Attention to detail

· Positive attitude and openness

· Cooperative, team-oriented attitude

· Curious and interested in learning

· Ability to create plans, achieve deliverables and meet deadlines

· Accountability and dependability

· Adaptability to changing situations and priorities

· Collaboration and problem-solving ability

· Skilled in managing multi-cultural environments

FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:

BA/BS degree or equivalent industry experience required

2-5 years’ experience in program/project management, PMP certification preferred

Tech-savvy. Proficient in Microsoft Office, Excel, Word and PowerPoint

Semiconductor, Global electronics industry experience is desired

Strong English communication skills (both speaking and writing)

Preferred but not required:

o Technical background

o CRM experience

o Website management and updating skills

o Bilingual skills

THE IDEAL CANDIDATE:

The ideal candidate will possess strong organizational skills and be able to coordinate activity with a high level of technical detail. The position is customer facing and requires an individual with strong interpersonal and communication skills, both verbal and written, and a desire to provide world-class customer service. A technical background is helpful but not required if the candidate has the desire to learn about technologies and issues related to the Sustainability community.

ABOUT SEMI

Although we’re small, we’re mighty and influence and impact society at large positively. At SEMI, we offer opportunities to connect and interact with world leaders, industry legends, and rising stars. We help our members develop public and private policies to strengthen global supply chains and promote business growth and prosperity. Learn and grow professionally through career opportunities such as rotational assignments. Contribute by influencing and impacting an industry that is the foundation for innovation and positive change in areas like environmental sustainability, thought leadership, and DE&I. We take pride in offering work-life balance so you can live your personal and professional life to the fullest.

Individuals of all ages, all people of color, women, women of color, individuals from the LGBTQIA+ community, and all other individuals are strongly encouraged to apply.

SEMI is the global industry association representing the electronics manufacturing and design supply chain, connecting over 2,500 member companies and 1.3 million professionals worldwide. SEMI members are responsible for the innovations in materials, design, equipment, software, devices, and services that enable smarter, faster more powerful, and more affordable electronic products. Since 1970, SEMI has built connections that have helped its members prosper, create new markets, and address common industry challenges together. SEMI maintains offices in Berlin, Brussels, Hsinchu, Seoul, Shanghai, Singapore, Tokyo, Milpitas and Washington, D.C. For more information about SEMI, please visit us at SEMI.org.

SEMI is an equal opportunity and affirmative action employer and makes employment decisions based on merit. We want to have the best available person in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin, (includes language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not post an undue hardship. All discrimination is unlawful.

Job Responsibility:

1. Sales & Customer Service (including after-sales service)

• Provide excellent product knowledge and customer service; effective selling of both the products and the brand
• Achieve sales targets as assigned
• Liasing with factory on customer's order.
• Closely follow up with customers on after sales service issues

2. Operations / Maintenance

• Implement proper visual merchandising both in the window and booth displays.

3. CRM

• Create records of customers/ prospects for future references
• Maintaining good relationships with existing and prospective customers
• Actively carry out competitor analysis and be updated about latest market trends
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): Chinese, English (in order to maintain good relationships with existing and prospective Chinese speaking customers.)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

Job Description & Requirements

As a Sales Manager, your primary responsibility is to lead and manage the sales team's activities to achieve sales targets and drive revenue growth for the company. You will play a crucial role in developing and implementing sales strategies to maximize the organization's market penetration and enhance its competitive advantage.

Responsibilities:

• Develop and execute sales strategies, plans, and targets that align with the company's overall objectives.
• Manage and lead the sales team, providing guidance, coaching, and performance management to ensure the team meets or exceeds sales targets.
• Assess and improve the sales process, identifying areas for optimization and implementing necessary changes.
• Establish and maintain strong relationships with key clients, partners, and stakeholders to drive business opportunities and foster customer satisfaction.
• Monitor industry trends, market conditions, and competitor activities to identify potential risks and opportunities.
• Collaborate with cross-functional teams such as marketing, product, and operations to ensure effective alignment and coordination of efforts.
• Analyze sales data and metrics to track performance, generate accurate sales forecasts, and produce meaningful reports for management.
• Nurture a high-performance sales culture, fostering teamwork, motivation, and a customer-centric approach.
• Stay up-to-date with industry developments, emerging technologies, and sales techniques to continuously enhance your knowledge and skillset.

Requirements:

• Proven experience as a sales director or in a similar senior sales leadership role.
• Strong track record of sales achievement and meeting/exceeding targets.
• Excellent leadership and managerial skills, with the ability to motivate and inspire a sales team.
• In-depth understanding of sales principles, strategies, and techniques.
• Proficient in data analysis, reporting, and forecasting.
• Exceptional communication, negotiation, and presentation skills.
• Results-driven and customer-focused mindset.
• Bachelor's degree in business administration, marketing, or a related field (advanced degrees are preferred).

By effectively fulfilling these responsibilities, you will contribute to the success and growth of the organization's sales efforts.

Job Summary:

• Salary up to $4,000 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• To work closely with team manager and be responsible for planning, packaging and marketing revenue channels, across platforms and sites
• To drive partnerships and collaborations to bring iconic, thematic or first ever events into Mall.
• Generate sales leads thru cold calling, responding to new enquiries, under assigned industries/categories and collaborating and partnering with media and event agencies and third parties
• To achieve year-on-year increase in revenue through meaningful and value driven solutions in offering a diverse reach of our shoppers for advertisers and brands.
• Proactive in generating new ideas, in being innovative
• Support with marketing and management of ad site bookings / renewals, for both onsite and digital platforms
• Be key liaison personnel for client account management, including the clearance of concept, content and creative for revenue channels
• Assist in all enquiries and subsequent follow ups with vendors on maintenance operatable requirements in the mall
• Follow up with onboarding of new tenants
• Knowledge on digital marketing, including understanding analytics and able to provide recommendations will be a bonus

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)