Job Title: Sales Admin Coordinator（ID2101）
Location: Woodlands
Working Hours: 5 Days 8.30am-6pm（Including Weekends）
Salary: $2400-$2600++

Job Description
• Reporting to Sales Operation Manager, Call Centre
• Attend to all phone enquiries
• Provide primarily support at sales department
• Handle the processing of all orders with accuracy and timeliness
• Inform Customer of unforeseen delays or problems
• Work closely among inter-departments to ensure order fulfilment
• E-filing, transmission in customer’s portal within the timeline
• Other duties as assigned by immediate superior
• Ensure adherence to company policies

Requirement
• Min 'O' Level or equivalent
• Minimum 1 years of related working experience
• Independent as well as a team player
• Displays initiative with a positive attitude
• Good interpersonal and communication skills
• Proficient with Microsoft Office
• Good command of both English and Mandarin (for Chinese customers)
• Attentive to details
• Able to start work immediately or within short notice

1. To assist on sales and development on company products.

2. Sales weekly report to manafacture

3. To support Arrange new client meeting

4. To develop relationship with new clients

5. To support Sales quotation and evaluation

6. To entertain new clients lunch and dinner, to development good relationships with the client and inorder to help the company to close sales and bring the company to next level. There sales incentive also once getting sales and complete the project and collection 90%.

7. To support forcase on sales and business development

Be part of the number 1 luxury swimwear brand from Brazil. Come and work at our boutique.

• We are looking for a friendly, passionate and experienced sales staff which customers will love and trust.

• This person should be able to demonstrate and explain merchandise, selecting and suggesting options suitable for the customers needs.

• Answers customers questions about merchandise.

• Assists customers with purchase decisions.

• Retrieves merchandise from sales floor, stock room, or other inventory locations; place special orders.

• Help with events in store.

• 5 days a week. Working hours are 10am to 7pm. Flexible off days but must be able to work on public holidays and 2 weekends a month.

• Salary 2,2 - 2,5Kk plus sales commission according to experience

• Location is Cluny Court - Opposite Botanical Gardens MRT

• Promote the implementation of sales management policies and systems throughout the network and provide support
• Assist in completing the setting and decomposition of sales management indicators
• Monitor sales management indicators and assist in analyzing the causes of abnormal indicators
• Establish and improve the sales analysis and management evaluation methodology, and implement promotion training, and regularly analyze and output sales work reports based on the methodology, find problems, put forward improvement suggestions, and follow up the results
• Promote the implementation of the sales assessment and reward system for business promotion projects, and effectively motivate the performance of the sales team

Requirements:

• A bachelor's degree is required, logistics management major is preferred
• Possess rich theoretical knowledge in data statistics and analysis
• 5 years and above experience in the transportation or logistics industry
• Strong data analysis skills
• Good communication skills
• Strong sense of work responsibility and teamwork spirit

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

As part of the Micro/EM Team, you will be responsible but not limited to the following:

• Performance of testing of EM / product stream samples to meet product release timelines and in accordance with cGMP regulations and Roche/Genentech standards.
• Support manufacturing operations by timely completion of testing and disposition.
• Continuous improvement of processes and technology, in collaboration with ASAT, to drive right first time and efficiencies.
• Qualification and validation of test methods.
• Supporting investigations of microbial contamination in production processes, classified environments, and critical utility systems.
• Ensuring test methods and data are generated in a compliant manner following cGMPs.

Key Responsibilities

Technical and Functional:

• Testing and review of routine and non-routine environmental, raw material, product related samples in accordance to the Standard Operating Procedures (SOP) and Test Methods (TM).
• Perform EM which includes HVAC / BSC / HLFH / VLFH sampling, fingertips monitoring, compressed gases and water / clean steam sampling in accordance to cGMP procedures when required.
• Documentation and review of results in the Laboratory Information Management System (LIMS) and/or documents in accordance with cGMP Procedures.
• Prepare EM reports / trend graph for product lot release and trend data analysis.
• Review routine data and logbooks.
• General lab support including housekeeping, equipment maintenance, document archival, maintaining logbooks and inventory of lab supplies, etc.
• Problem solving of testing related issues as well as troubleshooting of equipment.
• Author and/or update existing SOPs, Forms, OJTs and TMs as needed.
• Initiate discrepancy record, perform discrepancy assessment and identify corrective actions where necessary.
• Train other analysts on methods and/or SOP.
• Responsible for ensuring that all training required to support / perform GMP activities are completed timely.
• Participate in internal / external audits and regulatory inspections.
• Raise work notification, g2g shopping cart for purchase of consumables / reagent / media for Lab use. Follow up on the planned receipt, Delivery orders, invoices when required.
• Understanding of basic microbiological principles (bioburden, LAL, plating and counting techniques, etc) and execution of intermediate techniques (DET, AET).
• Participate in project, validation and process improvement works.
• Perform equipment qualification / maintenance, liaise with external / contract lab / vendor.
• Contribute to the continuous improvement of laboratory procedures and processes to ensure compliance to GMPs.
• Provide forecast for consumables / reagent / media used and facilitate in budgeting and financial planning.
• Perform sample receipt and storage of QC samples.
• Manage the life-cycle process for retain and reserve/reference samples.
• Manage and prepare the shipment of samples to Receiving labs.

Leadership:

• Work co-operatively with the Head of Micro/EM and QC Supervisor to create an environment of strong team spirit, timely and effective communications. Strive towards team’s objectives/goals, takes the initiative and proactively turn ideas into action – to make things happen.
• Engage in proactive measures to promote a positive safety culture while ensuring all applicable Safety, Health and Environment requirements are fulfilled in alignment with corporate policy and local legal requirements.
• Embody PT behaviors, lean principles and methods while fostering a continuous improvement mindset throughout the organization by encouraging experimentation and learning.
• A team player and the willingness to cover other colleagues in continued support of the Micro/EM operations.

Safety, Health & Environment:

• Comply with all RSTO’s Safety, Health & Environmental (SHE) requirements, never put oneself and others at safety & health risks, and report any workplace accidents, near misses and hazards as soon as practicable.
• Observe all RSTO’s site security measures at all times, and report any suspicious characters/objects & damaged security mechanisms to Site Security immediately.

Lean Production System:

• Embody PT Lean Production System (LPS), while demonstrating a continuous improvement mindset and behaviors through the use and application of LPS tools for continuous improvement initiatives.

​

Qualifications

• Degree in Microbiology, Biology, Biochemistry or any Life Sciences discipline or equivalent
• 1-3 years of related working experience for degree holders or equivalent holders with combination of education and relative work experience
• Related working experience in a biotech or pharmaceutical operating environment is a plus
• Knowledge / Skills / Competencies:

−Knowledge of cGMP relevant to the pharmaceutical industry

−Knowledge of laboratory safety procedures

−Able to determine when to escalate issue

−Ability to organize and plan effectively

−Good team player

−Demonstrate excellent verbal and written communication skills in English

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

This role is a senior leadership role responsible for overseeing and managing all APAC Worldwide Sales Offices (WSO) and providing strategic leadership support to the on-property sales teams within the Asia Pacific region to successfully deliver sales strategy, and other key global strategies (e.g., revenue & distribution) through the organization. The primary focus of this role is to drive revenue and profit growth across the global hotel portfolio in all key market segments - Group, Travel Industry, Negotiated Corporate and Wholesale with specific focus on increasing high rated, profitable business supporting overall RGI. The role will also evaluate opportunities with deployment, business development, WSO partnerships, event strategy & ROI. This role will work closely with VP Commercial and SVP Sales to identify retention and recruitment tactics, highlighting top regional talent and support training programs.

Overall, the Senior Director, Sales (APAC) is responsible for leading the sales efforts, driving revenue growth, and maintaining strong customer relationships to achieve business objectives and targets for the region.

Job Description:

1) Sales Leadership

· Develop and implement effective sales strategies and plans for the APAC WSO and lead deployment strategies to optimize sales effectiveness on-property, including achievement of individuals’ sales and team goals. This involves analyzing market trends in the different key source markets, identifying opportunities, and defining sales targets and objectives, in line with global objectives.

· Develop worldwide sales strategic growth plan to capture outbound travel market share potential in China – as a priority and India.

· Assist in developing a strategic sales plan for the region and translate it into specific and measurable segments. Collaborate with property sales leader to ensure successful implementation by the sales team.

· Provide sales leadership and ongoing guidance for all hotel sales activities, encompassing transient, group, and F&B/catering as relevant, both operational and during pre-opening/conversions in the defined territory.

· Collaborate with Director of Capabilities Uplift to assess sales skill levels in WSO and on property sales managers, and deliver relevant training programs.

2) Leadership & Oversight

· Directly responsible for overseeing the APAC WSO personnel. This role is responsible for ensuring all these roles are working effectively to deliver the set strategy and optimize sales processes in line with globally set frameworks & best practices.

3) Revenue Generation

· Responsible for coming up with strategies and ideas that drive net-revenue growth in line with our Corporate and Commercial Strategy and driving sales effectiveness (i.e., better conversion). This includes providing leadership and guidance to support WSO team members and their ability to meet annual business planning objectives.

4) Cross-team Collaboration

· To deliver the above accountabilities, this role is expected to work in partnership with several teams across the organization. We have built a number of global centers of expertise that should be leveraged including Guest Insights & Experience, Data & Analytics, Global Brand & Marketing and Revenue Mgmt. and Distribution. Gathering insights, frameworks and guidance from these teams will ensure that the WSO Strategy also supports the overall organizational goals.

5) Sales Pipeline

· In partnership with Senior Sales roles, review, and update how we monitor sales pipelines, analyze sales metrics, and implement tactics to improve our sales effectiveness. This also includes providing input and feedback on how our Sales Operations can enable WSO personnel.

6) Events & Conferences

· Identify opportunities and run/attend key Sales events and conferences (internal and external) that either help develop the performance of the APAC WSO personnel and/or increase FS brand exposure across the APAC region to drive revenue.

7) New Launches

· Prior to the appointment of Director of Marketing for new properties in the APAC region, provide direct sales support to begin building sales pipeline.

· Assist with launch of new hotels including how worldwide sales can effectively actively generate sales efforts/leads to support a stabilized sales pipeline for new properties.

8) Insights

· Share learnings and feedback across the sales organization to be effective (two-way relationship) with regional peers.

9) Reporting

· Provide management level reporting of sales performance, forecast and outlook for APAC regional sales.

Work Experience:

· 10+ years’ experience including Sales, Marketing, Revenue Management and/ Marketing Communications. Previous multi-unit oversight.

Education:

· 4-year university degree required; MBA desirable.

· Marketing, Revenue Management, or Hospitality preferred.

Professional Qualifications:

· Proven effective leadership skills, especially in a decentralized setting.

· Deep level of understanding of all sales segments- Group, Travel Industry, Corporate and Wholesale

· Able to manage teams and individual productivity using a combination of technology, personal motivation, and customer insights.

· Strong customer relationships.

· Understands and delivers on the needs of all stakeholders.

· Ability to influence sales behavior.

· Ability and willingness to understand sales technology, incentive plans and tools, finances at a very granular level and to provide clear leadership.

· Takes ownership and responsibility for all initiatives and provides support to those doing the work.

Travel:

· Willing to travel within the region and elsewhere as necessary -- approximately 50% of the time.

Key Behaviour Competencies:

· Sound analyzer and problem solver.

· The ability to be a “do-er,” implementer, and action taker.

· The ability to develop and use good business acumen and be a good “business operator.”

· The ability to be vigilantly attentive to detail, monitor quality, and be obsessively service oriented.

· The ability to be versatile, flexible, manage criticism, and manage conflict effectively.

· The ability to be a team player.

· The ability to have interpersonal sensitivity.

· The ability to be a Public Ambassador for Four Seasons Hotels.

· The ability to respond properly in any emergency or safety situation.

· The ability to perform other tasks of projects as assigned by management and staff.

Key Functional Competencies:

· Proven ability to lead a department/team.

· Good personal and business references.

· Responsible for food preparation and cooking to standard operating procedures;

· Ensure smooth operations and allocation of duties within the kitchen;

· Ensure that all orders are fulfilled promptly and to expected standards;

· Attend to kitchen-related duties stock- checking and inventory and ordering;

· Practice and ensure good hygiene and housekeeping standards within the kitchen;

· Ensure food is stored, prepare, and presented safely and hygienically;

· Uphold high standards of food quality to ensure customer satisfaction.

Requirements

· Strong experience in Chinese cuisine including all varieties of noodles and rice

· Profound knowledge of different kinds of beverages

· Deep knowledge of every aspect of Chinese dishes

· Proficient with BBQ and Chinese specialty equipment

· Ability to manage numerous tasks, assign responsibilities and display high patience

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