COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Integrated Information Technology Services (IITS).
• Manage the configurations and administration of digital workspaces such as those running on Microsoft 365 and Azure that is powering the SMU Staff/Faculty and Student Portals.
• Develop, configure, implement and maintain applications and sites within the SharePoint environment and the Power Platform to support user and business requirements.
• Provide support to end-users directly or with assistance from the respective product support teams and supporting vendors.
• Create and administer sites and site collections and assist users in site development.
• Create, plan and execute end-user training sessions for staff.
• Assist in other technical areas outside of but related to Microsoft 365.
• Recommend and document best practices for software configuration, site permission policy, and site template management.
• Establish and help maintain end user access policy and permissions.
• Monitor and maintain operational performance of supported systems and roll out regular security/system patches to maintain the security and integrity of the systems.

• Diploma / Bachelor of Science degree in Computer Science or a related field.
• At least 3 years of hands-on experience with the administration, configuration and management of Microsoft 365 and Azure environments.
• Highly desirable to possess strong technical knowledge, skills and experience with
• PowerShell, Active Directory/ADFS, DNS, security best practises
• SharePoint site development (JavaScript/jQuery, HTML5/CSS)
• Web parts or custom solutions for SharePoint Online.
• development of forms & workflows.
• Good understanding of security best practises for SharePoint and other Microsoft 365 services.
• Able to assess and promote effective use of appropriate tools/solutions for specific user requests.
• Ability to work well alone as well as in a multi-disciplinary team environment and directly with business lines outside of IT.
• Strong written and communication skills, including the ability to convey complex technical concepts in non-technical terms.
• Provide user training and develop user guides and technical documentation for supported systems, for all phases of systems / projects within area of responsibility.
• Adopt an agile approach to operational and project tasks.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

We’re hiring an APAC Senior Sales Director to join our growing New Business Subscription Sales division at EMARKETER.

EMARKETER is for people who are passionate, driven, curious, and always striving to deliver excellence for our clients. Our mission is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Our team members embody EMARKETER’s core values: we serve our clients, we work as one team, we innovate and adapt, and we celebrate diversity and inclusion.

The Role & Team:

As a Senior Sales Director on our New Business team, you will be critical in growing our subscription business in APAC. You will identify, engage, and win new clients in order to position and sell EMARKETER’s syndicated, subscription-based research offering.

The Senior Sales Director will engage with executives to diagnose needs and connect the dots between those needs and the research, data, and forecasts we produce. The ultimate goal is to bring on as many new clients as possible and achieve your annual bookings target.

This is an exciting opportunity to work with the world’s largest consumer brands, technology companies, agencies, and media organisations. This role is based in Singapore, reporting to the Vice President of International Sales.

The Ideal Candidate:

• Is committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.
• Is a strategic problem solver and negotiator who understands prospective clients’ needs and always figures out a way to bring them on board as new clients. You think creatively to relieve pain points and circumvent obstacles to hit goals.
• Is a confident communicator who understands how to effectively tailor messaging and articulate value, be it in person, on the phone, through video, or over email. You have an affinity for navigating strategic, consultative conversations and can hold your ground with leading business professionals.
• Is results-driven and a tenacious go-getter who’s excited by new challenges and stays positive in the face of adversity. You expect yourself to exceed your goals and know how to make it happen.
• Is a sales-minded professional with an aptitude for building long-term relationships. You’re always looking for ways to optimise.

Key Responsibilities:

• Successfully achieve your quarterly and annual bookings quota.
• Research potential accounts and ideal buyers in your territory and actively engage them with multi-channel prospecting activity to ensure consistent pipeline quality, quantity, and velocity.
• Leverage our sales process and consultative selling methodology to continually qualify opportunities, progress them through your pipeline, and ultimately win them.
• Anticipate and address customer objections, seeking to resolve concerns and drive win/win outcomes.
• Track all activity in Salesforce; consistently keep contact and opportunity records up to date to deliver predictable forecasting to the sales leadership team.

Desired Skills & Experience:

• Strong record of successful quota achievement in a new business sales position.
• Experience selling subscription-based research or SaaS solutions.
• B2B full-cycle sales experience, selling to business leaders in the marketing, advertising, financial services, CPG, and technology sectors.
• Proven success in achieving/overachieving pipeline and bookings goals and metrics.
• Aptitude and eagerness to form senior-level relationships across client organisations.

Salary & Benefits:

• Competitive salary based on skills, experience, and competencies.
• Additional competitive commission plan.
• Hybrid flexible working to suit the needs of the role.
• Generous holiday allowance, including bank holidays.
• Comprehensive health benefits, including private medical insurance and health cash plan.
• Life assurance coverage for added peace of mind.
• Employee assistance programme for mental health and well-being support.
• Industry-leading family leave policies and access to our family benefits platform, Maven.

If this sounds like your dream job, please apply online and tell us why you're a great addition to our team.

JOB PURPOSE

In line with the Head Office and regional policies, the MSC Cruises' strategy and the Sales objectives, the Sales Director South East Asia leads the Sales strategy, contributes to and implements the sales action plan for the region in order to achieve revenue, cost and other commercial targets to ensure the efficient running of the sales operations for the start-up for the region.

KEY ACCOUNTABILITIES

In line with the strategic guidelines of MSC Cruises, under the leadership of the VP Commercial Area, the Sales Director South East Asia is responsible for the following start-up activities:

• Leads, governs, coordinates and develops the MSC Sales strategy, including distribution, pricing and sales; in coordination with the headquarter in Geneva in South East Asia in order to optimize revenue, margin and market share
• Identifies new market potential and adapts quickly and effectively to changes in the market by prognosis and tactical planning;
• Identifies and evaluates business opportunities with strategic partners relevant to MSC Cruises as well as potential new customers;
• Develops sales plans;
• Leads negotiations with local partners and contractors and is in direct contact with MSC Cruises' major partners throughout the countries in scope;
• Participates in and organizes partner events in order to strengthen long term business relationships;
• Liaises with MSC's head office in Geneva to ensure the effective integration of the region business in the company's overall sales plans.

QUALIFICATIONS (skills, competencies, experience)

• Excellent verbal and written English;
• University or comparable degree, ideally in tourism related field;
• Strong working knowledge in leading a country office and strong sales experience in a multinational environment;
• Strong knowledge of Sales and Revenue Management processes;
• Confident and competitive professional with at least 10 years' experience in people and team management;
• Good knowledge of the Asian and international cruise market;
• Good knowledge of the Asian tourism distribution structure esp. in the cruise industry;
• Personal contact network to middle and higher decision-making levels in tourism;
• Detailed knowledge in the preparation of revenue models and cost plans;
• Ability to recognize and identify new business areas and activities;
• Entrepreneurial thinking, conceptual strength as well as excellent communication and argumentation skills;
• Excellent soft, team management and leadership skills;
• Excellent analytical and conceptual abilities;
• Result orientation, flexibility and hands-on mentality;
• Adaptability to work in a multi-cultural environment.

We are looking for a highly organized and detail-oriented Logistics & Sales Admin Executive to join our team. The ideal candidate will possess strong problem-solving and communication skills, essential for efficiently managing logistics and supply chain operations. Proficiency in technology and a solid understanding of industry regulations will be key in ensuring timely, cost-effective, and compliant logistics processes.

TALENT PROFILE

· Strong problem-solving, planning, and analytical abilities.

· Knowledge of regulatory compliance standards and best practices in logistics and supply chain management is an advantage.

· Proficiency in Microsoft Office; experience with logistics and inventory management systems or enterprise-wide platforms such as SAP or MS Dynamics 365 is highly desirable.

· A minimum of 2-5 years of experience in logistics administration, supply chain management, or a related field with MNCs or SMEs in Singapore

· Possess a Diploma or Bachelor’s Degree in logistics, supply chain management, business administration, or equivalent from recognized institutions

ROLES & RESPONSIBILITIES

· Coordinate and liaise with principals, suppliers, customers, and logistics providers to ensure smooth operations.

· Prepare, process, and handle Tradenet permit declarations for the import and export of shipments.

· Oversee and track orders to ensure timely deliveries and monitor inventory levels as directed by management.

· Compile and manage customers’ storage or usage licenses for Dangerous Goods (DG) cargo in accordance with NEA’s requirements.

· Activate Purchase Orders (POs) based on customer requirements, ensuring alignment with inventory levels at the warehouse.

· Monitor customer forecasts and usage, submitting periodic consumption reports to selected customers

. Perform additional duties and responsibilities as assigned by the company.

Job Overview:

The Business Development / Sales Executive is responsible for identifying and securing new business opportunities, building and maintaining relationships with clients, and driving the sales process to close deals. The role also involves developing and executing strategies to achieve growth, increase company revenue, and expand the company's market presence.

Key Responsibilities:

1. Lead Generation and Prospecting:

• Identify new business opportunities through networking, cold calling, door to door knocking and market research.
• Develop and maintain a pipeline of qualified leads.
• Actively seek out potential clients and decision-makers in target industries.

2. Client Relationship Management:

• Build strong, long-term relationships with potential and existing clients.
• Understand client needs and tailor solutions to meet their business challenges.
• Provide excellent customer service, ensuring client satisfaction and retention.

3. Sales Strategy and Execution:

• Develop and implement effective sales strategies to meet or exceed sales targets.
• Collaborate with marketing teams to align on campaigns and sales initiatives.
• Deliver presentations and product demonstrations to clients, showcasing value propositions.
• Negotiate contracts and pricing agreements with clients.

4. Market Research and Analysis:

• Identify potential new markets and partnerships that align with company goals.

5. Reporting and Forecasting:

• Prepare regular sales reports and forecasts, providing insights on progress towards targets.
• Monitor and report on key sales metrics, including revenue growth and client acquisition.
• Track sales activities, client interactions, and deal status using CRM systems (e.g., Salesforce, HubSpot).

6. Cross-Functional Collaboration:

• Provide feedback from clients to internal teams to support product development and improvement.

7. Post-Sales Support:

• Ensure a smooth handover to the account management team after deals are closed.
• Follow up with clients to ensure satisfaction and identify opportunities for upselling or cross-selling.

As a Lead Generation Specialist you research, identify and qualify potential leads for the Commercial team in line with the company’s strategy. You generate interest and create opportunities for Commercial hunters to pursue.

Job Responsibilities

• In collaboration with Strategy, Sales Executives and aligned to our vertical strategy conduct market research to identify potential leads, analyzing industry trends, competitor activity and market dynamics.
• Partner with core seller to identify and source net new pipeline and assist by researching lines of business and personas
• Identify key decision makers within new accounts
• Initiate contact with potential leads to generate interest in the company’s portfolio through a variety of methods.
• Gain interest through outbound cold calling breaking into net new logos in assigned territory.
• Evaluate leads based on their suitability and potential for conversion, segmenting them by their level of interest, readiness to purchase and other relevant factors
• Provide timely and accurate information about qualified leads to the Commercial hunters.

Skills & Abilities

• Expertise in lead generation lifecycle
• Strong understanding of industry and market dynamics
• Strong communication and interpersonal skills
• Ability to interpret data, draw actionable insights and report

Qualifications

• Experience in a BPO company within a high-growth environment;
• Experience in business development, sales or related field experience
• Ability to work in a fast paced environment and across many different parts of the organisation to get things done
• Experience researching, account planning, prospecting, and cold calling into a large list of new and existing accounts
• Proven track record of achieving sales metrics and consistent achievement of year-over-year quota attainment
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role
• Proven experience in successful lead generation, preferably in B2B or B2C environment
• Bachelor’s degree in Marketing, Business or related field is desired

• Leading and motivating staff to improve customer service with clients.
• Designing and implementing strategic plans to reach sales targets.
• Cultivating lasting relationships with customers to grow customer loyalty.
• Developing and promoting weekly, monthly, and quarterly sales objectives.
• Drafting detailed and accurate sales reports.
• Working with customers to better understand their business needs and goals.
• Assessing costs, competition, and supply and demand to identify selling prices.
• Estimating sales volume and profit for current and new products.
• Establishing a sales training program to train new employees.
• Meeting with sales managers to assess company performance.
• Must be able to work on public holidays and weekend

IT Support Technician Responsibilities:

• Installing new software and hardware components.
• Regularly evaluating our IT systems to ensure they meet the necessary demands.
• Assisting with network administration tasks.
• Ensuring data storage is safe and secure.
• Resolving all issues coworkers have with their IT systems and software.
• Educating coworkers about network security and best practices for computer usage.
• Supporting the day-to-day operations of our computer network.

IT Support Technician Requirements:

• Degree in computer science, Electronic Engineering or other related field.
• Professional certification is advantage
• Strong analytical, diagnostic, and problem-solving skills.
• Good communication ability, both written and verbal.
• Personable, professional demeanor.
• Must be able to be standby for any urgent works required.
• Required to travel in town by public transport
• 6 days work week
• Flexible working hours

Description;

• Perform full facial, slimming, hair removal, and/or wellness treatments for the customer.
• Provide basic professional skin or body analysis and consultation.
• Handle customer enquiries, booking of appointments and receive customers upon arrival.
• Identify customers’ needs and recommend suitable products and treatments to customers.
• Keeping good relationships and building a rapport with clients to ensure retention and referrals.
• Requirements:
• Min 2-3 years of related working experience required.
• A candidate who has a beauty/beautician-certified certificate will be an advantage
• Team player, passionate to assist customers to achieve their goals.
• Willing to learn, positive working attitude.
• Good interpersonal skills, customer oriented.

Sales operation management
1. Handle sales queries and discuss customer's requirements with the sales director.
2. Prepare quotations based on customers' needs/requests.
3. Support directors.
4. Issue PO to supplier.
5. Coordinate and liaise with suppliers and forwarders on delivery schedules.
6. Arrange shipment / check shipping document when order is confirmed.
7. Issue DO, update inventory listing.
8. Maintain a healthy level of buffer stock and ensure optimal stock levels.
9. Issue sales invoices when goods are delivered.

Account & admin
1. Follow up payment with the customer when overdue.
2. Prepare the doc to send to accounting firm to close account quarterly and annually.

3. Support Directors' admin tasks

Requirements
1. At least 1 year of relevant experience in a related field.
2. A bachelor’s degree in business admin/ sales / marketing or equivalent combination of education and experience.
3. Ability to multi-task. Superior interpersonal skills are required to work with the sales manager, suppliers, and forwarder.
4. Strong written and verbal communication skills.

• Knowledge of cables & wire is a plus. • No quota for work pass. • Recruitment agency please do not contact.

Duties & Responsibilities

• Meet asset management objectives related to turnover and aging while safeguarding company assets.
• Ensure an appropriate mix of inventory to meet sales and market share targets.
• Manage and develop all employees within the Sales Department to create a motivated and successful team focused on the long-term success of the company, customers, and employees.
• Attain market share targets as outlined to ensure the sustained success of both our manufacturer and the company.
• Provide insights and feedback regarding future opportunities and competitive challenges.
• Promote our brands and products.
• Cultivate and enhance relationships with appointed Dealers/Trade Partners.
• Manage and monitor sales targets for Dealers/Trade Partners to achieve assigned sales goals.
• Achieve the company's monthly and yearly sales budgets and targets.

Qualifications

• Diploma or degree in Business Management or a related field.
• At least 2-3 years of sales experience in both B2B and B2C within the home appliances industry.
• Willingness to travel overseas a few times a year.
• Proven track record of strong sales performance.
• Excellent negotiation and problem-solving abilities.
• High commitment level and a strong sales-driven mindset.
• Strategic leader and team player, with a proactive approach.
• Demonstrated leadership qualities and a willingness to go the extra mile.
• Highly organized, independent, and resourceful.
• Outstanding communication and interpersonal skills.

For interested applicants, kindly send your resume in Word/PDF format

Kindly include the following in your resume.

• Current Salary
• Expected Salary
• Availability
• Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)