Description;

• Perform full facial, slimming, hair removal, and/or wellness treatments for the customer.
• Provide basic professional skin or body analysis and consultation.
• Handle customer enquiries, booking of appointments and receive customers upon arrival.
• Identify customers’ needs and recommend suitable products and treatments to customers.
• Keeping good relationships and building a rapport with clients to ensure retention and referrals.
• Requirements:
• Min 2-3 years of related working experience required.
• A candidate who has a beauty/beautician-certified certificate will be an advantage
• Team player, passionate to assist customers to achieve their goals.
• Willing to learn, positive working attitude.
• Good interpersonal skills, customer oriented.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in-person through to resolution in line with policies/procedures, KPI, and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Respond to customer queries via the daily retention queue in a timely and professional manner, providing price quotes, lapsed lists, and denial data to prevent lost revenue.
• Provide support with the monitoring of retention campaign performance and perform data cleansing after each campaign, reporting regularly and identifying opportunities to improve campaigns.
• Using SAP/Salesforce to manage and take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolve product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Create and update Standard Operating Procedures (SOP) or suggest amendments to relevant teams.
• Play an active role in the achievement of department goals by assisting with all types of work across the department as needed. Work effectively with the team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
• Provide support to team members, assisting with training if appropriate.
• Achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role will be expected to help with projects and workload as determined by business needs and the Manager.

Qualifications

What we're looking for:

• Fluent English and Japanese(JLPT N1 or equivalent level) language skills required in this role as a must, both written and speaking
• Experience with Microsoft Office, including advanced Excel skills.
• Previous Customer Service experience, preferably with more than one year experience in an office environment.
• Skills in retention.
• Experience of working with KPIs/SLAs.
• Understanding of the role of related departments and having a range of contacts outside and within Customer Service.
• A solid grasp of process and product-related issues and can effectively answer most customer questions without difficulty.
• Intermediate knowledge of SAP and Salesforce.

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Additional information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 20 days(pro-rata for first year) annual leave per year, plus an extra day off for your birthday
• 4 paid volunteering days each year
• Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense
• Employee assistance programme – offering 24/7 well-being support
• Performance bonus
• Share Match – plan that matches every company share purchased with two free shares
• Annual health screening, optical and dental care

Location:

• This role is open to candidates in all locations across Singapore, and you must have the right to work and live in Singapore
• This role is based in Singapore, Taylor & Francis has flexible hybrid working options for how employees can work based on their role. Flexible working is offered with this role however the ability to attend in-person events or training in our Singapore office will be required.
• Relocation support is not provided for this role.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]; Please find more details about this role and apply here: https://smrtr.io/npbM-

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

JOB DESCRIPTIONS:

• Adhere to Company’s standards and service levels to increase sales and minimise costs, including food, beverage, supply, utility and labour costs
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Responsible for ensuring consistent high quality of food preparation and service
• Lead Catering service business, providing leadership and alignment to corporate objectives
• Identify food and catering trends to ensure business competitiveness
• Develop and execute short-term and long-term business strategies
• Act as an advisor to management of food catering service trends and related matters
• Maintain profession restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Provide after-sales service and in particular to ensure all customers complaints are taken seriously
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Support in managing and administering all facets of the kitchen’s operation

JOB REQUIREMENTS:

• Effective management, leadership, organizational and communication skills
• Able to work with minimal supervision in a fast paced environment
• Able to work under pressure to meet tight deadlines when required
• Strong team player with the ability to build rapport and maintain collaborative working relationships
• Well-groomed, articulated and eloquent in speaking
• Preferably Bilingual in English and Tamil
• Comprehensive knowledge of both North and South Indian cuisines (Vegetarian & Non-Vegetarian) and experience in high volume service operations is highly preferred
• Strong business sense and industry expertise
• Passionate in F & B Industry

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Sales Coordinator located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

• Promote Products/Services: Actively promote the company’s products or services to potential customers in retail stores, events, or public spaces.
• Customer Engagement: Approach and engage customers to introduce products and create interest.
• Product Demonstration: Conduct live demonstrations to showcase product features, benefits, and usage.
• Provide Product Information: Explain product details, answer questions, and clarify any customer doubts.
• Increase Sales: Work to increase sales by influencing customer purchasing decisions through persuasive communication.
• Set Up Promotional Displays: Arrange and maintain promotional displays and booths to attract customers.

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies policies and procedures

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Descriptions

# Sales & Customer Service:

• Engage with customers to understand their needs and provide personalized recommendations.
• Drive sales by offering product knowledge, promotions, and upselling opportunities.
• Build and maintain strong customer relationships to encourage repeat business.

# Store Operations:

• Assist in maintaining a clean, organized, and visually appealing store environment.
• Ensure that products are well-stocked, properly labeled, and displayed according to company standards.
• Handle cash transactions, process payments, and manage the point-of-sale system accurately.

# Product Knowledge:

• Stay updated on the latest product offerings, features, and promotions.
• Provide customers with detailed information about products, including benefits and usage.
• Attend training sessions to enhance product knowledge and sales techniques.

# Inventory Management:

• Assist in inventory management by conducting stock counts, monitoring inventory levels, and reporting discrepancies.
• Coordinate with the stockroom to ensure timely replenishment of products on the sales floor.
• Assist in the receiving and organizing of new stock deliveries.

# Sales Reporting:

• Track sales performance and provide regular reports to the store manager.
• Analyze sales trends to identify opportunities for growth and improvement.
• Participate in setting and achieving sales targets and goals.

# Team Collaboration:

• Work closely with other team members to create a positive and collaborative work environment.
• Participate in team meetings and contribute to store improvement initiatives.
• Provide support to colleagues during peak periods or special promotions.

Job Requirements

• Marketing Background; Fresh Graduates are welcome to apply
• Live sales experience on Tik Tok/Instagram
• Excellent Interpersonal skills
• Strong customer service skills
• Self-motivated and goal oriented
• Available to work on weekends

Benefits

• 14 days Annual Leave
• 14 days Medical Leave

Working Hours

• 12pm - 8pm / 5 days work week

Job description

We are looking for an experienced Sales Account Manager to join our APAC Management team. You will work directly with clients, prospects and business stakeholders and will be responsible for delivering our regional sales strategy. This dynamic role involves selling Managed Services and Resource Augmentation to banks, asset mangers, wealth managers and other financial institutions.

This is an exciting role as we expand our capabilities globally. The preferred candidate will demonstrate an entrepreneurial spirt with a focused approach as we develop this fast-growing part of our business. This position is based in Singapore and will be focused on servicing clients in the Asia Pacific region primarily Hong Kong, India, Sydney and Kuala Lumpur.

Key Responsibilities

• Identify, develop, manage, and close new business opportunities within APAC accounts
• Identifying market opportunities through meetings, networking and other channels
• Main point of contact for existing clients, responsible for managing existing client relationships and driving renewal opportunities
• To understand each customer’s business objectives, challenges, and issues and how we present Delta Capita's (DC) outcome-based solutions to meet these objectives
• Document and manage dynamic account plans, encapsulating business requirements including white space and clear competitive replacement strategies
• Internal stakeholder management ensuring effective communication and coordination across the organisation, with all levels of seniority
• Develop a business plan and go to market/demand management initiatives leveraging DC’s organization develop core revenues and penetration across the account base
• Develop a 12-to-24-month pipeline of qualified incremental business opportunities

Job requirements

Required Experience

• Minimum of 8 years experience in sales and managing client relationships
• Strong experience in KYC or Post Trade services with a relevant network across Singapore and Hong Kong
• Experience of working and leveraging appropriate business partners, including tier 1 re-sellers, SI’s, SP’s, technology providers and software vendors
• Strong knowledge of industry trends and competition
• Knowledge of key sales disciplines- Salesforce, MEDDIC, unsolicited proposals, partner leverage Deal sheets etc
• Proven ability to manage multiple, lengthy and complex sales cycles
• Proven ability to manage net new business as well as develop existing business opportunities
• Have an interest, market opinion and existing understanding of the financial industry sector, including market dynamics and competitive landscape

Required Skills

• Hunger and strong organizational skills to develop a dynamic people-oriented business
• Excellent interpersonal and communication skills
• Accurate reporting skills and attention to detail
• Self managed - Energetic, flexible and capable of operating remotely
• Responsive to customers business needs and clear focus on maintaining excellent customer service

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

This position is located in Singapore with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

Who We Are

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non differentiating services.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Develop Sales Strategies: Create and implement effective sales strategies to meet or exceed sales targets.
• Set Sales Targets: Establish individual and team sales goals, ensuring alignment with business objectives.
• Lead the Sales Team: Recruit, train, and mentor sales staff, ensuring they meet performance expectations.
• Monitor Performance: Track sales performance through key metrics (KPIs), such as revenue, conversion rates, and customer acquisition.
• Sales Forecasting: Analyze market trends and sales data to predict future sales performance and prepare forecasts.
• Customer Relationship Management (CRM): Oversee the use of CRM systems to manage customer relationships, sales data, and lead generation.
• Budget Management: Develop and manage the sales department budget, ensuring optimal use of resources.
• Product Knowledge: Ensure the sales team is well-versed in product features, benefits, and competitive advantages.
• Sales Process Optimization: Refine sales processes, removing bottlenecks and ensuring efficiency in lead conversion.