We have a fantastic opportunity for a People Operations Excellence Specialist to join our People Operations Team. Within the broader Taylor & Francis People Team, the People Operations Excellence team possesses a specific set of skills that fosters internal knowledge and expertise to support our colleagues. This people-focused function allows for improved communication, quick response rates, clear processes, and accurate data. In short, the People Operations Excellence team ensures a seamless end to end colleague experience.

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Processing transactional elements of employee lifecycle 
• Developing and maintaining positive relationships with local colleagues and centres of excellence​ 
• Proactively engage and embed with stakeholders across the People Team and aligned business area 
• Management of the HRIS systems to ensure colleague profiles are created, maintained and accurately updated with any changes throughout the month
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
• Support continuous process improvements to increase effectiveness, efficiency and digitization, active identification of improvement areas and pro-active suggestion of potential improvements

Job Description:

Arrival / Departure / Towing / Ground Support Equipment

• To perform Aircraft Docking Guidance System (ADGS) and manual marshalling of aircraft
• To perform inspection of bays and ensure no Foreign Object Debris (FOD)
• To install / remove wheel chocks and grounding cables
• To connect / disconnect tow bar to the air tug
• To deliver ground support equipment including maintenance steps
• Any other duties as assigned by the supervisor

Requirements:

• Minimum NITEC in Engineering or equivalent with 1 years of working experience in Airline industries is preferred.
• Comfortable with 12 hours shift work arrangement
• Candidate with LTA Class 3/4/5 license will have added advantage

In Store POSM Execution

• Co-develop and execute in store marketing plan for all brand activations & innovations based on Marketing Calendar
• Manage collaboration with suppliers/ agencies regarding POS material/display/gadgets to develop, design & implement the best choice to achieve required objectives
• Execute & Track in-store merchandising and promotional activities across various Retail channels
• Provide back-end support in the tracking of marketing spend on a monthly basis

In Store Activation

• Liaise with Sales Teams & Field Sales Operations on in store activation scheduling based on Marketing Calendar
• Source for GWP Premiums to support trade activities & channel exclusive promotions
• Liaise with Agencies to ensure end to end execution excellence for all in store activation events across all JDE Brands
• Manage & Track inventory for all premium items in the Warehouse & Activation Agency warehouse

      Administrative Duties

• Work with cross functional teams to reconcile monthly A&P Budget
• Manage procurement processes for all Trade related expenses

• Develop and implement sales development strategy considering TVS SCS capabilities, trade lanes and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new customer acquisitions and retentions e.g. IV specialisations and solutions etc
• Identify and win new customer opportunities by developing a strong pipeline and executing the opportunity win plan well
• Establish and manage network of customer contacts in order to build relationships and trust between TVS SCS and the customer at various levels
• Drive strategies to establish value-creating partnerships with customers
• Transform discussions of potential opportunities into actionable future plans with customers
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country HOS and country / global management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Perform any other job-related duties as assigned by the reporting manager and country / global management

Qualifications and Experience

• Minimum Bachelor’s Degree in Marketing, Sales, or an equivalent field is preferred
• 5 to 8 years in sales positions in the Logistics or Freight Forwarding industry is preferred
• Proven experience in MNC business development and strategic account management
• Strong market knowledge in freight forwarding, supply chain solutions, preferably with specialisations in certain industry verticals and a ready book of business
• A sound understanding of leveraging a sales process to uncover customer needs, present appropriate solutions and close business
• Must have experience in working within a multi-national / cultural environment
• Strong organizational, business writing and negotiation skills
• Proven ability to multi-task and drive profitable revenue from multiple accounts
• Strong leadership qualities and motivation skills
• Ability to communicate and interact effectively across various levels with internal stakeholders
• Able to drive to meet clients and participation in events
• Experienced sales professional with good local and international client network may be considered for regional or global Business Development.

Job Overview:

We are seeking a dynamic and experienced Databricks Pre-Sales Consultant to drive sales efforts across the ASEAN region. The candidate will work closely with the sales team, engaging with clients to provide technical expertise, develop solutions, and showcase the value of Databricks for data engineering, analytics, and machine learning.

Key Responsibilities:

• Lead technical pre-sales activities and support the sales team across ASEAN.
• Conduct product demonstrations, technical deep dives, and proof-of-concepts for Databricks solutions.
• Collaborate with clients to understand business challenges and design tailored Databricks solutions.
• Serve as the primary technical point of contact for prospects during the sales cycle.
• Present technical solutions to both technical and non-technical stakeholders.
• Assist in developing sales proposals and technical documentation.
• Stay updated with the latest Databricks features and developments.
• Work closely with engineering and product teams to ensure successful client implementations.
• Build relationships with key decision-makers in client organizations.
• Travel as needed across ASEAN to meet clients and support sales activities.

Strong expertise in Databricks

Proven pre-sales experience

Excellent communication and presentation skills.

Ability to work in a fast-paced sales environment and travel within the ASEAN region.

The future has many facets: for the courageous, it is opportunity.

 The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Specialist Sales Planning & Operations
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as a Specialist Sales Planning and Operations within the Sales team.

The Specialist Sales Planning and Operations will be the lynchpin between the Sales team and internal and external key stakeholders. The successful candidate will support the dealership’s operations by serving as a key enabler for our internal sales processes and productivity. Your main responsibilities will include supporting sales operations, coordinating with other intra-company departments, and handling administrative duties.

• Undertake short to long-range planning in relation to the revenue objectives and demand & supply optimisation
• Manage and monitor sales-centric reports, such as sales forecasting, stock age, stock level, model mix, daily sales report etc
• Monitor and maintain the Vehicle Stock List, and provide input for vehicle ordering (such as configuration and options) into Porsche Vehicle Management System
• Track and manage the order bank and stock allocation
• Manage customer orders according to customer requirements and track to ensure timely delivery
• Collaborating with stakeholders and serve as the main liaison to ensure sales-centric matters such as shipment, homologation, PDI requests and Tequipment orders are handled and processed efficiently
• Providing vital administrative and operations support or any other ad-hoc duties assigned by the Management as required

• Degree in Economics, Business, Marketing, Finance, or related fields
• 2-3 years of working experience, preferably in Automotive / Luxury / Wholesale and Retail
• Proficient in MS Office Suite (e.g. Excel, Powerpoint)
• Competent in Data Analytics and usage of tools (e.g. Tableau, Power BI)
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Good judgment, dependable and a professional, supportive attitude.
• Commitment to adhere to and administer company policies, procedures and standards

Team Summary

The Regional New Business Development team is responsible for growing the acceptance and usage of Cybersource throughout the Asia Pacific (AP) region. The team is responsible for targeting net new merchants, acquirers and payment service providers as well as other companies accepting or facilitating payments to add them to our growing client portfolio. This team also works closely with other Visa teams to offer Visa acceptance solutions for checkout, processing, analytics, fraud, security and other digital solutions in the AP region.

What a Regional New Business Development Director does at Visa

• Identify prospects, drive pipeline development, manage the sales process and close new business specifically for thein-store channel
• Effectively lead revenue generation while meeting strategic business objectives
• Design and execute strategic sales plans and campaigns
• Collaborate with Cybersource market leads to identify, qualify and progress sales with prospects or cross-sell of other Visa acceptance solutions to existing Cybersource clients
• Meet or exceed challenging sales goals
• Actively contribute to the evolving business and product strategy
• Aid in the completion and presentation of RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new products
• Travel will be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Work closely with local markets and regional business stakeholders to analyse business processes and gather requirements, through facilitation of discovery sessions

• Manage projects from conception, all the way through to production deployment, within project timelines.

• Perform gap analysis and recommend optimal solutions to drive business improvements and long term efficiency

• Represent APAC in all discussions with foodpanda global counterparts to influence and align on strategic developments and act as the bridge between business and technical teams to deliver new product features

• Manage the list of open backlog items to ensure timely resolution of critical business features

• Ensure all system solutions are properly configured, tested, and implemented 

• Act as an escalation point to ensure the smooth running of daily business activities

• Conduct user training and maintain any associated documentation

As a Sales Consultant with Ease Solutions you will be responsible for generating new business and growing existing customer accounts in the computer software industry. You will work closely with customers across various industries to understand their specific business needs and present solutions to drive productivity and cost-effectiveness. Our company is a leading IT solutions provider with over 15 years of experience, and we have strong alliances with key technology partners such as Atlassian and Monday.com.

Responsibilities

• Generate new business opportunities and expand existing customer accounts through consultative selling.
• Conduct market research and analysis to identify new sales prospects.
• Find potential clients through networking and cold calling, to start establishing relationships.
• Present and demonstrate company solutions to prospective clients, articulating the value propositions and addressing customer concerns.
• Prepare proposals, negotiate contracts, and close deals to meet or exceed sales targets.
• Maintain accurate records of sales activities and customer interactions through a CRM database.
• Collaborate with cross-functional teams including marketing, product development, and customer support to ensure customer satisfaction and retention.

• Bachelor's degree in Business, Marketing, or related field.
• Minimum of 5 years' experience in B2B sales in the computer software industry.
• Experience with selling of SaaS solutions.
• Successful track record of meeting or exceeding sales targets.
• Willing to learn how to use the applications that are being sold.
• Strong communication, negotiation, and presentation skills.
• Knowledge of ITSM and DevOps verticals
• Preferably with prior knowledge of Atlassian or Monday.com solutions.
• Ability to understand customer needs and provide tailored solutions to meet their requirements.
• Proficient in using CRM software to manage and track sales activities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong work ethic, drive for success, and customer-centric mindset.

• Paid Time Off
• Work From Home
• Flexible Working Time
• Training & Development

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role

We are looking for a Senior technical SEO specialist who is excited about joining a global team and be part of our future success.  You will be part of a global marketing team, reporting into the Global Content and SEO lead. 

For the right candidate, there is a clear path for career progression, with the potential to advance to an SEO Manager role within 1-2 years, based on performance and the impact you make on the business.

Mission: As the Senior SEO Specialist at Sleek, your mission is to drive the visibility and online presence of our world-class website, ensuring it ranks for key terms and services in our core markets. By leveraging cutting-edge SEO strategies and technical expertise, you will help us become the go-to solution in our industry, optimising every aspect of our site to achieve sustainable growth and a dominant market position. Your work will be essential in making our website a leader in organic search performance globally.

Outcomes: 

1. Increased Organic Visibility and Traffic: Drive significant growth in organic search traffic by improving the website's rankings for high-priority keywords related to accounting, company formation, and compliance services in key markets like Australia, the UK, Singapore, and Hong Kong. Monitor and optimise SEO performance across all regions and services.

2. Improved Technical SEO and Site Health: Ensure that the website is technically optimised to world-class standards, addressing issues such as crawlability, indexation, site speed, and mobile usability. Conduct regular site audits and resolve technical SEO issues to maintain or improve rankings and search engine accessibility.

3. Collaborative Content Optimization: Work closely with the Head of Content to ensure that content is optimised for SEO and aligned with target keywords and business goals. Provide guidance and actionable insights to direct content efforts for maximum impact in search performance.

4. Increased Conversion Rates from Organic Traffic: Collaborate with content, marketing, and product teams to not only increase organic traffic but also improve the quality of leads by driving conversions through optimised landing pages. Ensure a seamless user journey from search to conversion, particularly for key service areas like healthcare accounting and other specialised services.

5. International SEO Leadership: Implement and manage SEO strategies for multi-regional websites, optimising content, metadata, and technical configurations for each market. Maintain strong visibility for critical terms and services in the UK, Australia, Singapore, and Hong Kong, ensuring localised SEO efforts are executed effectively.

To do this, you will have a minimum of 8  years experience in a technical SEO role. We are open to hiring globally for this role, so location is not important. 

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data-driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Constructive candour: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness help build empathy, trust and great working relationships. 

Autonomy: We value independent thinkers who take ownership of their work and drive projects to completion. Autonomy means having the ability to make informed decisions, manage your time effectively, and follow through on responsibilities without needing constant oversight. It fosters a sense of trust and accountability, which is critical in a fast-paced environment where individual contributions have a significant impact on the business's overall success.

Curiosity: In an ever-evolving digital landscape, curiosity is key. It drives a desire to explore new ideas, technologies, and trends. A curious mind challenges the status quo and seeks out opportunities for improvement, ensuring that we stay at the forefront of industry advancements. Curiosity fosters continuous learning and innovation, enabling us to better serve our customers and adapt to market changes.

Some of the great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate.

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work towards listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Technical Test

• It is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge your where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

Control Risks is working with a global household-name company to identify and embed a Physical Security Specialist who will take responsibility for the day-to-day management of the client's security operations in South East Asia. Key duties of the role will include interacting with all corporate cross-functional partners and country leadership teams, vendor management and financial reporting, support for corporate events, and travel security.

This key role will require an individual who is passionate, self-motivated, proactive, quick-thinking, flexible, able to pivot when necessary, thorough and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding and fast-moving position that requires someone who is a proactive and positive thinker, and able to exercise good judgment and communication.

Responsibilities:

• Managing the day to day security operations at the client's corporate locations across South East Asia.
• Drive multiple security projects effectively including management of key performance indicators, vendor management and quality control. This will often include liaising with other members of the Enterprise Security or Environmental Health and Safety team to ensure alignment on new projects.
• Where necessary, contextualize and add regional specific vigor to global programs to further optimize overall program delivery.
• Develop key relationships with the client's corporate workplace teams, the landlord and third-party security vendors, ensuring cohesion across the site’s security and safety functions.
• Develop bespoke training packages in support of existing guard force and corporate security.
• Development and implementation of site incident management procedures.
• Support and liaise with the EHS team to ensure all standards are maintained across all facilities.
• Ensuring effective communication and reporting to the Regional Head of Security Operations and work towards the standards set by the wider security team.

• 5+ years experience in corporate security, and operational management.
• Bachelor’s degree required (or higher), relevant certifications (ex. CPP) a plus
• General understanding of security systems (cameras, card readers, radios, etc.)
• General understanding of incident response and crisis management
• A team player with an ability to supervise several projects in a fast-paced environment.
• Access to high-quality vendors, production support staff contacts.
• Ability to respond after hours to important, timely or urgent manners.
• Ability to be discreet and handle confidential information.
• Proficiency in Google Docs, Sheets, Gmail, Gdrive, MS Word, Excel.
• Understanding of how to prioritize and respond accordingly.
• Willingness to continue learning to ensure understanding of Netflix enterprise security approach.
• Strong written and verbal communication skills.
• Willingness to take educated risks and think out of the box.

Responsibilities

> Manage & attend to specific customers to achieve company sales

budget

> Account management for assigned customers

> To support and meet the department objectives and business goals

> Attend to all customer enquiries

> Provide sales forecast to plant for raw materials and production

capacity planning

> Work closely with oversea representative for new customers

development activities

> Assist in implementing and execute plan in developing new customers

> Provide short- and long-term plan on market demand

> Survey and analyses market information for management

Requirements:

1 Degree in any Engineering discipline

2 Outgoing personality and ability to work independently

3 Good knowledge of general market information

4 Good marketing strategy and analysis

5 Strong negotiation, interpersonal and problem-solving skills

6 No experience require if able to meet the above may apply

· Possess knowledge and experience in IT/Consumer/FMCG industries including management of Omni channels: Channel Partners/Resellers, Distributors, Retailers, Online Platforms, System Integrators, Corporates and Institutions.

· Experiences in ASEAN/INDIA and emerging markets will be an advantage

· Experience in managing distribution channels for FMCG / consumer products.

· Good network and relationship with channel partners including major importers, retailers.

· Ability to devise and implement good sales strategies/plans to meet sales KPIs.

· Ability to strategize, plan, budget and achieve sales and marketing KPIs deliverables.

· Team player.

Team Summary

Issuing Solutions refer to a comprehensive set of Visa products and services that help Issuers and other financial institutions manage and grow their payment card portfolios. These solutions cover areas such as fraud prevention, loyalty capabilities, data analytics platforms, issuer processing, and network services. By leveraging the power of VisaNet for secure, reliable payment processing along with our loyalty and other Issuing solutions, we enable our clients to deliver exceptional value to their customers. This integrated approach ensures that our clients can meet growth needs and regulatory requirements while fostering innovation in the overall payments ecosystem.

What a Senior Director, Issuing Sales, Value Added Services (VAS) - AP does at Visa

The Senior Director, Issuing Sales, Value Added Services (VAS) - AP will be accountable for driving top line revenue growth and overall market adoption of Issuer-centric products across the region to support Visa’s aggressive growth targets for VAS.

This role is based in Singapore and reports to the AP head of VAS.

This leader will drive maximum value by targeting both existing clients and net new clients. His/her primary responsibilities include: driving revenue, retention, and renewals, managing day-to-day relationships with strategic clients, and ensuring optimal customer engagement post-sales through operational excellence.

Importantly, the Sales focus for this role will be on an Issuer-centric client segment vs. a specific Solutions domain. As such, the leader will be accountable for managing Sales of multiple solutions domains that address the needs of Visa’s Issuer clients. This will include select Risk Solutions in addition to Issuing Solutions, and the selected leader will manage a team of sellers with fluency across each.

Responsibilities:

Business Results 

• Exceed aggressive sales targets for Visa Issuing Solutions AP
• Work cross functionally to develop and deliver annual and 3Y revenue & profitability plans
• Support the build of and adherence to regional ‘go to market’ plans
• Achieve objectives and outlook by leading sales alignment with global and regional Issuing product and solutioning teams and other Visa functions
• Proactively help AEs / Sales Generalists identify opportunities to leverage existing Issuing products and solutions
• Drive teams to create a high value pipeline for new business and upsells
• Lead teams through the sales cycle from prospecting through close
• Enable sales acceleration and prioritization of activities with high potential client targets, use cases, industry segments, etc.
• Lead regular pipeline review and problem-solving sessions with salespeople and help problem solve when client plans are stalled
• Align client goals and timelines, executive engagement, and the effective delivery of value propositions
• Inspect progress and adjust activities as needed to achieve results
• Drive implementation of sales initiatives, report sales activity levels, close monitoring of forecast and pipeline
• Ensure roll out and adoption of sales best practices

Leadership & Team Management

• Manage a regional team of sales and business development managers, oversee other functional activities as needed (e.g., Marketing)
• Ensure high performance, team cohesiveness, and individual seller development
• Deploy resources for optimal growth across the wide set of opportunities
• Establish consistent, effective processes that incorporate the use of proven sales methodologies
• Build team’s product knowledge across all related Product domains so they can demonstrate product/service capabilities to customers

Collaboration & Partnership

• Work with cross-functional partners to ensure we have what we need to be successful with clients
• Manage close working partnerships with Visa stakeholders in each market/region – GCMs, AEs, Heads of Product, Risk, Corporate Relations, Legal, Interchange, etc.
• Collaborate closely with regional leadership and global Product to ensure the regions product requirements are clearly understood and delivered
• Partner closely with regional and global Sales enablement functions – including GTM & Commercialization and Sales Operations – to adhere to best practices in making Visa Products easy to buy and easy to sell
• Partner with local Sales Engineering teams to inform detailed development and delivery of customer-centric Issuing solutions
• Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients
• Work with Client Delivery and Client Services to handoff the sale to implementation and ensure well-run projects
• Facilitate the capture and communication of client feedback on product and VAS to inform product evolution.

We are looking for a highly motivated professional with excellent value selling, communication and negotiation skills. Sales Manager is the main contact with the customer and is expected to meet the following expectations:

• Lead, establish, develop, engage and improve relationships with existing and prospective customers through building long term, sustainable relationships with open and interactive communication.

  • Hunt and initiate reach out to customers (both existing and new) to bring in new volumes and revenues for Veolia

  • Build pipeline of new customers and projects for sustainable growth of revenue 

• Be the link between the customers and Veolia, involved in all aspects of customer management and customer service. 

  • EHS is the core of our activities in Toxic Industrial Waste treatment. Candidate will coordinate all aspects of our activities at the customer site and is personally responsible for ensuring we provide quality service safely to our customers

  • Ensure timely update/ collation/ maintenance of information/ enquiries/ Tenders of customer in Salesforce, coordinate and profile waste/ SDS etc. to ensure proper records are kept for reference

  • Coordinate internally within Veolia to finalise solutions (cost, treatment routes and for special waste that requires special handling) for the customer’s most difficult waste problems 

  • Prepare quotation/ proposals to customers showcasing Veolia’s capabilities in Toxic Industrial Waste treatment in Singapore

  • Be customer’s point of contact for all matters (commercial and technical) with support from the technical team if necessary 

• Lead, gather and consolidate market information on the toxic industrial waste market in Singapore 

  • Market research of new opportunities, new plants, new potential customer

  • Obtain information on key market for Veolia and the competition

• Safety is a core value at Veolia, and a precondition for employment. You are expected to uphold the Veolia Always Safe rules and set an example to all colleagues in your daily work routine.

• Ethics and compliance are two areas where our rules and our standards are strictly non-negotiable. You are expected to stick to ethics and compliance rules and standards which ultimately mean doing your job properly and conducting our business like true professionals, whatever our missions and our place in the Group.

Responsibilities

* Responsible for Online Business.

* Plan campaigns, price/stocks for online sales.

* Handle Day to Day Operations/Logistics including packing of orders for Ecommerce sites (Lazada, Shopee, Qoo10, Amazon)

* Arrange Logistics/Courier for Pickup of parcels

* Compile and Organise Orders for Accounting purposes

* Responsible for Inventory Management (Daily In/Out Stock Updates, Weekly, Monthly)

* Handle Customer Engagement on Ecommerce Platforms and Social Media

* Ability to liaise with Other Teams within organisation

* Opportunity to Handle Ecommerce Sites for Overseas Countries

What You Can Expect

· Work-Life Balance (5 day Work Week)

· Casual Attire

· Ability to Progress further

Requirements

· Preferably 2-3 Year working experience in Online/Ecommerce Business

· Customer Service Skills

· Creative/Strategic Thinker with good communication skills

· Required language(s): English, Another Language will be an added advantage.

· Independent, proactive and confident personality

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.

PURPOSE OF THE JOB

Provide professional and prompt customer service through the creation of a rewarding end-to-end journey in different customer touchpoints. Support the IKEA for Business Sales Support Specialist in initiating business development activities, including establishing, verifying leads, and following up through multi-touchpoint initiatives to provide a base for sales activities. Manage and provide various sales support information to enable the selling team to engage and meet our customers’ needs in all touchpoints.

RESPONSIBILITIES OF THE JOB

• Contact (via phone call and email), qualify and maintain all incoming inquiries via the designated IKEA for Business website before assigning the enquiries to the B2B operations team or other respective business units.
• Contact (via phone call and email), qualify and maintain all incoming inquiries via email and/or contact number before assigning the enquiries to the B2B operations team or other respective business units.
• Maintain communication with new business leads and ensure that the client’s concerns are addressed promptly throughout all touchpoints.
• Pair appropriate visual materials when communicating with leads via email.
• Maintain and update the existing CRM and customer record/s.
• Support the IKEA for Business Sales Support Specialist during face-to-face meetings with business clients in-store or on-site.

Salary range: SGD 81k - 114k per annum + RSUs / MYR 85k - 132k per annum + RSUs

This role is located in Singapore / Kuala Lumpur.

A bit about the role:

As a member of the APAC Compliance team, you will work closely with Compliance Officers, Product, Operations and other teams to develop and implement testing and monitoring plans for our diverse region. 

Building trust 

• Manage and perform processes and controls testing - scoping the review, conducting the assessment and collaborating with teams to resolve findings.

• Proactive communication of gaps and risks as well as proposing solutions as to how processes and controls can be strengthened.

• Validate the effectiveness of regulatory controls to build a trusted relationship with key stakeholders. 

Strengthening the regulatory compliance framework

• Support regulatory and financial crime compliance monitoring and testing projects in APAC.

• Proactively monitor compliance health in the markets using data and visualisation tools.

• Design meaningful and timely compliance indicators that enable internal teams and Board of Directors to analyse and assess our compliance health.

As part of the Compliance Assurance team in APAC, you’ll be able to develop and implement compliance testing and monitoring plans for different markets throughout APAC and provide assurance to key stakeholders on our processes/controls by collaborating with other teams. 

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know teams across Wise as you work with them to understand the product and regulatory framework. 

• Champion compliance through monitoring and testing by designing and executing a monitoring and testing plan for the region, sharing findings with your tribe and work together to strengthen our compliance program across our Asia/Pacific markets.

• Take on and own new projects that arise in any area of the compliance programme on a project basis. Take a problem-solving approach, whether designing a new process to be implemented or driving an effort for multiple teams to work together to remediate control gaps or process enhancements. 

• Global cross team collaboration projects with focus on delivering impact for our fast growing APAC markets - Australia, Hong Kong, Japan, Malaysia, Singapore, Indonesia, Philippines and New Zealand.

Who You'll Work With

We are experiencing tremendous growth and have an immediate need for a self-motivated Pre-Sales Network Systems Engineer to provide pre-sales technical support for our customers and prospects in Singapore.

The Systems Engineer is a critical component of the Arista Sales team. The main responsibility of the Systems Engineer is acting as a trusted advisor to our customers and prospects to identify opportunities, gather requirements and design creative solutions.

Responsibilities:

• You will partner with the Arista Account Managers to understand customer pain points and conduct white board network architectural reviews in addition to conducting Arista product presentations of Arista’s Open Networking Data Center and Cognitive Campus (including Wifi) networking solutions, CloudVision (Network Automation), Security (Network Detection), Endpoint Security and Real-time Fabric Monitoring solutions.
• You will architect, design and propose Arista Data Center & Campus network solutions using leaf-spine architectures (VXLAN, EVPN) and network overlays to capture additional sales.
• Perform hands-on tests to validate customer proof-of-concept setups, Data Center and/or Campus network designs, and network deployments using new products and features.
• Put together design guidelines and recommend improvements to customers for the networks they supported.
• Partner with Sales Team to respond to RFP/RFQs.
• Provide feedback to Product Management and Engineering.
• Represent Arista at SDN and Open Networking industry events and conferences.
• Keep up-to-date on competitive solutions, products, and services.
• Author white papers on technology and products.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.​

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Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display and merchandise garments to maximise selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack and label merchandise with security tags.​

• Support customer purchases and returns in the register.

A Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

We are looking to welcome a Customer Service Specialist (Japanese speaking) to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in-person through to resolution in line with policies/procedures, KPI, and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact. 
• Respond to customer queries via the daily retention queue in a timely and professional manner, providing price quotes, lapsed lists, and denial data to prevent lost revenue.
• Provide support with the monitoring of retention campaign performance and perform data cleansing after each campaign, reporting regularly and identifying opportunities to improve campaigns.
• Using SAP/Salesforce to manage and take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolve product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Create and update Standard Operating Procedures (SOP) or suggest amendments to relevant teams.
• Play an active role in the achievement of department goals by assisting with all types of work across the department as needed. Work effectively with the team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
• Provide support to team members, assisting with training if appropriate.
• Achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role will be expected to help with projects and workload as determined by business needs and the Manager.

Your Career

Working together with a Systems Engineer, you will be responsible for delivering SD-WAN sales in the region You are the primary point-of-contact for SD-WAN business in the region and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions. 

You will be tasked with bringing the benefits of SD-WAN/SASE solutions to customers. As a key member of the SD-WAN Sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with Pre-sales Engineers to drive growth for our SD-WAN solution. You will take ownership of growing the SD-WAN business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the SD-WAN business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive SD-WAN business
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that effect target markets
• Develop market strategies and goals for customers across the SD-WAN portfolio - understand the strategies, goals, and objectives of accounts
• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process
• Domestic travel and possible international travel as necessary

Job Description:

• Establish sales channels;
• Expand the customer base and maximize the market coverage;
• Promote and sell company’s range of fire protection products;
• Attend to sales enquiries and prepare sales quotation;
• Providing pre-sales technical assistance and product education;
• Assist in formulating business strategies and identify new business opportunities;
• Preparing and negotiating tender and contract terms and conditions to meet both client and company needs;
• Providing after-sales support services;
• Build & maintain good relationship with clients;
• Supporting marketing activities by attending trade shows, conferences and other marketing events;
• Making technical presentation and demonstrating how a product meets client’s needs.

Requirements:

• Diploma or Degree in Business Management or any related field
• Hardworking, proactive, self-motivated with good working attitude
• Aggressive and strong customer-oriented service mentality
• Possess strong communication and interpersonal skills
• At least have 3 years of working experience