About the role

It takes a village to give a safe and delightful service to our customers. As things get more complex, “the village” needs highly skilled data analysts who can lift their head above the noise and guide us through data insights on what is truly best for our customers. This is you. You will support data projects working with different teams across Grab with the purpose of giving our customers the best service in the world.

Responsibilities

Functional

• Independently assemble large and complex data sets that meet the business or analytical needs
• Build and deploy data models that help optimize support experience
• Work closely with the Business or Operations Teams to understand their problem statements and conceptualize analytics frameworks that convert business problems into technical hypotheses
• Design and recommend A/B testing to evaluate the model performance and provide interpretation of the experiment results, and provide data-driven recommendation
• Develop and maintain data insights and performance dashboards

Customer

• This is everything. You have to be the radical advocate for our users, laser focused on the quality of their experience with us above anything else

People

• Lead the charge: Influence and serve in order to deliver through others
• Role model at all times Grab 4Hs to ensure we are always, always, working in a way that our behaviours would make us proud

About the Role

• Developing sales strategies for customers across the Consumer/Analytics product set.
• Engaging with key specialist stakeholders, exploring new relationships and unlocking new budget holders for Consumer/Analytics products.
• Identifying opportunities to cross-sell Consumer/Analytics solutions to existing measurement customers.
• Collaborating with Account Development Leads during the account planning process to develop renewal strategies for Consumer / Analytics solutions.

Role Description

• Drives or supports overall sales strategy for specialist product set. Drives technical solution wins for specialist products.

Account strategy & Management

• Contribute to the annual CEM Client Alignment process, develop specialist product elements of the joint client business plan, and participate in account planning and sales strategy for specialist products in collaboration with Global/Regional/Local ADs and CS.
• Support Global/Regional/Local ADs in building local customer relationships and unlocking Consumer/Analytics product set stakeholders.
• Relay ongoing VoC from Consumer/Analytics sales pitches, and feedback from relationships with specialist stakeholders.
• Own prospecting and identification of selling opportunities for Consumer/Analytics product set; Support Global/Regional/Local ADs in pre-planning for contract renewal.

Driving and closing the sale

• Build Consumer/Analytics proposals as part of cross-sell effort or broader contract renewal, align stakeholders and gain support, and create and deliver technical client presentations in collaboration with Product Specialists.
• Develop and execute pricing strategy and lead negotiation process for Consumer/Analytics product set.
• Support Global/Regional/Local AD in finalization of contract execution at renewal; lead contract execution for Consumer/Analytics product set outside of annual/master contract renewals.
• Onboard Customer Success team following Consumer/Analytics sales.

Your Growth

This role is in a dynamic market in a fast-paced environment and at the core of what NielsenIQ does. Though you should possess the following skill set you will also learn to further hone your influencing skills as well as learn to work and navigate  a matrix structure. Through this role you will be exposed to all levels of leadership. Within NielsenIQ we have a number of development programmes at all levels of seniority, for both soft and hard skills, mentoring programmes and on-the-job training. 

The Banking Specialist provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Your key tasks

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Marketing Specialist (Event)

Fixed term contract

As a Senior Marketing Specialist supporting the client’s Marketing teams of one of the largest tech companies, your work will include driving event production excellence through the management of venues, technical production, experiential programs, registration, translation services and event logistics.

The ideal candidate is resourceful and enjoys working in a fast-paced environment with multiple deadlines. He/she is innately curious and wants to make a difference with his/her work. This role supports our client's marketing activities, including market research, developing proposals for marketing campaigns and events planning.

Role: 

• Lead the development and management of event plans, budgets, and timelines, ensuring alignment with brand guidelines, objectives, and cross-functional teams.
• Project manage the coordination of guest management and registration experiences for local event activations across multiple APAC markets. This entails supervising the creation of landing pages, registration forms, and email communications.
• Understand and articulate the requirements of local APAC market teams to steer the development of APAC templates for landing pages, registration forms, and communications. Ensure timely communication of changes and needs to the Global team.
• Maintain and own close collaboration and diligent follow-up with local APAC market teams and production agencies to establish and adhere to project timelines and milestones. Regularly review key dates to keep the team on track. Liaise with local Product Marketing Managers (PMMs) to collect necessary inputs by specified deadlines and guide local teams on asset usage.
• Ensure the proper configuration of events in event tools, including One Market Calendar, Connect Nominations, RSVP or DefJam, Gather (if digital), and other preferred global platforms (e.g., Swoogo, Kintaro). Guarantee seamless data flow between systems for accurate reporting.
• Own the collaboration with local APAC market teams and relevant event agencies to conduct comprehensive quality assurance and testing on landing pages, registration forms, and email communications. Verify that inputs from local teams are accurately reflected on the live site.
  

You:

• 6+  years of project & event management experience, including multi-stakeholder management across multiple markets 
• You thrive in a fast-paced, collaborative environment, embracing cross-functional teamwork with local and regional marketing teams.
• Experience managing third-party agencies and sponsors 
• Experience leading and managing c-suite events & experiences / high-profile events in the marketing/tech sector or brand experience space
• Detail-oriented mindset and process-driven
• Strong project management, ability to work on multiple facets of a project simultaneously in a fast-paced and dynamic environment
• Good analytical, communication (written and verbal), and presentation skills 
• Demonstrated ability to be a self-starter, independent thinker and deal-maker 

• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Project Specialist (Event)

Fixed term contract

As a Project Specialist supporting the client’s Marketing teams of one of the largest tech companies, your work will include driving event production excellence through the management of venues, technical production, experiential programs, registration, translation services and event logistics.

The ideal candidate is resourceful and enjoys working in a fast-paced environment with multiple deadlines. He/she is innately curious and wants to make a difference with his/her work. This role supports our client's marketing activities, including market research, developing proposals for marketing campaigns and events planning.

Role: 

• Develop and manage comprehensive event plans, budgets, and timelines, ensuring alignment with brand guidelines, objectives, and cross-functional teams.
• Project manage the coordination of guest management and registration experiences for local event activations across multiple APAC markets. This entails supervising the creation of landing pages, registration forms, and email communications.
• Understand and articulate the requirements of local APAC market teams to steer the development of APAC templates for landing pages, registration forms, and communications. Ensure timely communication of changes and needs to the Global team.
• Maintain close collaboration and diligent follow-up with local APAC market teams and production agencies to establish and adhere to project timelines and milestones. Regularly review key dates to keep the team on track. Liaise with local Product Marketing Managers (PMMs) to collect necessary inputs by specified deadlines and guide local teams on asset usage.
• Ensure the proper configuration of events in event tools, including One Market Calendar, Connect Nominations, RSVP or DefJam, Gather (if digital), and other preferred global platforms (e.g., Swoogo, Kintaro). Guarantee seamless data flow between systems for accurate reporting.
• Collaborate with local APAC market teams and relevant event agencies to conduct comprehensive quality assurance and testing on landing pages, registration forms, and email communications. Verify that inputs from local teams are accurately reflected on the live site.

You:

• 4+  years of project & event management experience, including multi-stakeholder management across multiple markets 
• You thrive in a fast-paced, collaborative environment, embracing cross-functional teamwork with local and regional marketing teams.
• Experience managing third-party agencies and sponsors 
• Experience leading and managing c-suite events & experiences / high-profile events in the marketing/tech sector or brand experience space
• Detail-oriented mindset and process-driven
• Strong project management, ability to work on multiple facets of a project simultaneously in a fast-paced and dynamic environment
• Good analytical, communication (written and verbal), and presentation skills 
• Demonstrated ability to be a self-starter, independent thinker and deal-maker 

• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Job Description & Requirements
The role of a Sales Support Executive / Coordinator / Admin is responsible for rendering all the after-sales support services to the customers. This includes processing of orders, preparing internal & external credit notes, payment collection, preparation of quotations, contracts, mailers, samples and coordination with other departments.

Specific Responsibilities
1. Responsible for taking customers’ orders via phone or email, input into system, print and sort the invoices.

2. Responsible to prepare internal & external credit notes.

3. Responsible for payment collection from customers.

4. Assist in the preparation of quotations / contracts / mailers / samples for sales team.

5. Assist point between customers and logistics department on all logistics matters.

6. Assist to check and coordinate on supply issues with warehouse, purchasing and production departments.

7. Maintain and replenish sales samples drawers.

8. Attend to office deliveries/mails as we do not have receptionist.

9. Assist in the preparation of the monthly report on sales performances to the management for sales performance evaluation when required.

10. Any other area of responsibilities that the company deems necessary.

Competency Requirements
1. GCE ‘O’ level.
2. NAV/Microsoft Dynamics 365 Business Central will be an added advantage.
3. Communication skills for coordination and customer service.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 7 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Ability to work effectively in a multicultural environment with IT contacts across the region.
• Demonstrating strong problem-solving skills and decision-making abilities within a complex IT network.
• Flexibility to work outside standard hours, travel, and adapt to a multicultural environment.

If you're ready to take the next step in your IT career and make a significant impact, apply now at [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Up to $6000 + Fixed Allowances $220
• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company located at Jurong Island

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

Responsibilities :

• Responsible for leading a team of Sales Account Managers with focus in managing accounts and achieving sales objectives.
• Manages a branch sales program that results in the satisfactory achievement of gross profit, revenue generation, operating expense control, inventory management, on-time delivery performance.
• Provide guidance for sales personnel to manage their sales territories efficiently and effectively to ensure that accounts are appropriately assigned, each sales territory has adequate coverage, and the full potential of each account is determined.
• Develops and direct a productive team of branch sales personnel by hiring, training, and leading by example; and providing ongoing performance management.
• Conducts weekly, monthly, and quarterly meetings with team to communicate TTI’s vision and measure the effectiveness of sales strategies/tactics for achieving specific sales objectives.
• Develop a good working relationship and rapport with all key suppliers, so as to provide TTI with the competitive edge for future sales growth and market share.
• Maintains market awareness on competitor activities, industry trends

Requirements :

• Degree in Electronics, Business, Marketing, or related field with 10 years’ experience in Electronic Component Industry and 3 years’ experience in management role.
• Possess good people management skills, able to guide, coach and motivate staff to meet sales objectives.
• Strong sales, multi-tasking and time management skills required for the achievement of branch sales objectives.
• Proven track record in successful sales / distribution experience with ability to meet goals and objectives.
• Possesses thorough knowledge and understanding of sales, purchasing, product, vendor, warehousing, branch operations and systems.
• Exhibits strong analytical, problem solving, negotiation, organizational and coaching skills.
• Strong oral/written communication skills and interpersonal skills for communicating and building relationships with internal and external customers.
• Must be good in Microsoft Excel and Powerpoint
• Ability to write reports and prepare presentations to senior management.
• Sales Experience in Philippines and Vietnam will be preferred.

Part-time sales advisor

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.
Key Responsibilities
Provide great customer experience.
Fold, hang, display, and merchandise garments to maximize selling opportunities.
Actively process, stock and replenish garments on the sales floor and in the stock room.
Open, unpack, and label merchandise with security tags.
Support customer purchases and returns in the register.
 

Job Responsibilities

• Attend to customer enquiries and purchases.
• Responsible for all sales and retail marketing activities, follow up on customer’s orders and work order status.
• Prepare sales quotations, invoices and other sales-related documents.
• Execute any other ad-hoc duties and responsibilities as assigned by the Company.

Benefit

• Attractive Basic Salary + Commission + Incentives

Requirement

• Initiative-taking and result-oriented with a strong desire to succeed.
• Be resourceful and customer oriented.
• Familiarity with the construction industry and extensive knowledge of stones/marble will be an added advantage.
• At least 2 years of relevant working experience.
• Proficient in Microsoft Office.
• Cheerful disposition with strong passion for retail sales.
• Independent and a collaborator.

Role and Responsibilities

• Develop and execute marketing and sales strategies to drive business growth as hunter role.
• Maintain and update customer and prospect CRM database to stay organized and informed.
• Identify potential customers and opportunities for market share growth through market research and analysis.
• Collaborate with cross-functional teams to ensure alignment and successful execution of marketing and sales initiatives.
• Monitor and report on the performance of marketing and sales activities, making adjustments as needed to achieve goals.
• Stay up-to-date on industry trends, best practices, and emerging technologies to inform marketing and sales strategies.

Other Assignments:

• Plan, organize, and control department activities such as costing, quotation, and tender.
• Conduct resources and manpower planning to maximize utilization and meet sales targets.
• Analyze and review customer feedback on project works and laboratory services.
• Handle customer complaints and feedback to ensure proper resolution.
• Ensure customer satisfaction through close monitoring of project report delivery.
• Study and understand market competitors' activities and laboratory testing trends.
• Plan and implement effective marketing strategies to achieve measurable sales targets.
• Answer questions concerning pricing, capabilities, and the status of samples.
• Plan, prioritize, and manage own workload, multiple tasks, and responsibilities.
• Well trained in CRM for maintaining and ensuring timely updates on project files
• Perform eLIMS platforms in daily duties.
• Review assigned accounts, client procedures, and products as necessary.
• Using ComLims for preparation of quotations
• Ensure accuracy of COA (Certificate of Analysis) and review, trend, or table results for key clients
• Support, suggest, lead, and assist process improvement initiatives.
• Participate in sales visits and cold calls to potential clients.
• Supervise and monitor samples (petroleum, water, etc.) collection and reports/certificates delivery activities.
• Perform other job-related duties as assigned by the management.

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

As a Sales Coordinator, you will play a pivotal role in supporting the success of our sales team by actively engaging in live opportunities and working on global initiatives to enhance our sales processes. Your focus will be on tasks such as data-focused presentations, tailoring pitch-decks, RFP submissions, working with cross-functional teams, ensuring alignment on deal timelines and more. You will be instrumental in supporting sales teams across markets from the top of the funnel all the way to deal closure. Your efforts will directly impact our ability to sell better, quicker, and larger deals.

Your Mission 

• Creating sales collateral, crafting compelling messaging, collaborating closely with product and pre-sales teams, and coordinating deal timelines to ensure internal alignment.

• Support the sales team on live opportunities by assisting in tasks such as creating data-focused presentations, tailoring pitch-decks, and participating in RFP submissions. 

• Supporting the sales team on key account lists and account plans.

• Collaborate with the wider sales operations team to impact global initiatives, adding resources and tools to empower selling individuals for more effective, efficient, and successful deals.

• Executing on various content and event strategies to effectively help create top of the funnel across APAC. 

About You 

• 2-6 years of experience in sales enablement role or GTM roles at an investment bank, consulting firm or SaaS.

• Able to structure pitches and sales collateral, through deep understanding of key clients, product capabilities and data insights.

• Able to extract and translate raw data into actionable insights and strategic recommendations for stakeholders. With ability to understand and write basic SQL queries.

• Excellent communication and interpersonal skills.

• Self-motivated and able to work independently with minimal supervision.

• Detail-oriented and organised with the ability to manage multiple tasks simultaneously.

• A proactive and creative thinker who can contribute fresh ideas to the team.

• Scrappy and entrepreneurial: You enjoy building and iterating, and don’t mind getting messy

Some Extra Skills That Would Be Awesome 

• Knowledge of CRM software (e.g., Salesforce) 

• Experience as part of a team selling to enterprises (multi-stakeholder deals). Part of an outbound sales motion with focus on consultative sales and account based marketing.

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time

• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders

• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve

• Introduce alternative forecasts when asked, based on the situation

• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs

• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices

• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents

• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans

• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives

• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs

• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation

• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission

• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build

• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

• Perm
• Must have experience in security products POC, RFQ and integration and implemention for any of the tools - EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security.
• At least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.

Job Description

• Subject matter expert (SME) for the security systems owned by the Information Security Team.
• Plan, identify, assess, design, operationalise and maintain multiple security related software and/or hardware.
• Recommend and drive cyber security solution and initiatives to improve cyber security of the organisation.
• Prepare RFQ and evaluation criteria, proof of concept (POC) during product evaluation. and liaising with vendors to implement security solutions.
• Advise infrastructure teams on security design that is relevant and fit for purpose.
• Identify and assess cyber risks in the IT infrastructure environment.
• Manage individual project priorities, deadlines and deliverables.
• Any relevant ad-hoc duties.

• Degree in IT or related field, with at least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.
• Experience in security products POC and RFQ.
• Prior experience in implementing and maintaining any of tools for EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security. Able to review firewall requests.
• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.
• Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities. Any prior vulnerability management experience preferred.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc.
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bonus
• Medical & Insurance Coverage

• Strategise and create multi-channel marketing plans to deliver on lead generation campaigns for various client accounts.
• Brief, project manage, and oversee the quality of work from a team of performance specialists
• Forecast budget.
• Drive more sophistication in source attribution and performance measurement.
• Understand our target audiences’ behaviours, as well as analyse and segment our existing base, to improve new user acquisition and cross-sell.
• Continually find ways to optimise campaigns and maximise margins.
• Build long-term strategies for user acquisition while managing short-term fulfilment.
• Interact directly with clients for day-to-day operations, building positive relationships with them to facilitate renewal or other business opportunities.
• Responsible for timely billing of clients.

The NIQ/GFK Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales growth engine which is instrumental for the company’s success.  

As a Sales Account Development Retail Lead, you will take responsibility of the retail team. With your collaborators, you will drive the overall retail collaboration from sales, renewals, and cooperation agreements with retailers in your scope.  

You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.  

You will lead a team of associates to support and coach for reaching targets and enhancing their employee experience. 

Responsibilities 

• Secure the retailers cooperation continuity improving the conditions of existing co-operations agreements with current retailer partners 
• Ensure all data partnerships are correctly managed within the Partnership Program framework 
• Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority 
• Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data) 
• Drive sales, cooperation renewals and overall growth of existing  retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships 
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information 
• Develop a strategic understanding of our retailer’s industry/business/markets/clusters 
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks 
• Drive strategic action plan to tackle Voice of the Customer feedback 
• Lead and inspire sales and servicing team, enhancing their skills and improving their experience 
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends 
• Communicate clearly , thus ensuring team activities are always focused and relevant 
• Implement Global and Regional strategy and organization, be able to drive change 

About You  

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate your teams to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of your team. A deep understanding of the retail landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships. Understanding our customers and their contexts, effective negotiation and growth mindset drive your work.  Throughout your tenure, you will demonstrate the following competencies:  

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results.  
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages  
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future  
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.  
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy.  
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions  
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.  
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships  
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.  

The Sales Lead for Singapore is responsible for driving sales of GfK’s (by NIQ Company) retail audits and digital adhoc solutions with specific focus on point-of-sale within local domestic market. He/ she would also be effectively managing key client accounts to ensure overall client satisfaction with GfK (by NIQ Company) services, thereby achieving continuous revenue growth for the business.

Responsibilities: 

• Achieve country sales target and manage accounts with new and existing clients
• Strategize the business selling approach with focus on the Tech & Durables industry
• Identify and develop the growth opportunity values using GfK tracking data based on the client needs
• Analyze and present our data and findings in order to create a need to increase selling opportunities to existing and potential clients
• Establish and maintain excellent relationships with key decisionmakers within existing and potential clients
• Build and maintain C-suite level engagement to increase upsell opportunities
• Identify potential problems and propose pro-active solutions to meet client needs

Job Description

1) Manage and coordinate multiple KAs and responsible for commitment of contract delivery indicators and satisfaction to KAs. Lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.

2) Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.

3) Proactive for troubleshooting, escalate customer’s pain point and resolve the issues within timeline.

4) Maintain good relationship with customer and related department.

5) Participate for customer related activities; sales, CS, billing, legal, operation, pricing, debt collection etc

6) Update SOPs regularly and share best practices sharing with team members.

7) Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.

Requirements

1) Customer-oriented, responsible, positive and pro-active

2) Min. 3 years’ experience in after sales support for KAs of logistic industry. Ability to successfully drive problem solving as a priority

3) Have good data analysis skills and customer service awareness; Have good communication

4) Bachelor degree and relevant work experience. Priority will be given to those with background in international freight logistics and overseas warehouse supply chain services;

5) Priority will be given to candidate who is able to start immediately.

6) Proficient in Microsoft Office.

7) Be fluent in Mandarin and English writing and oral speaking.

Job Description

1) Manage and coordinate multiple KAs and responsible for commitment of contract delivery indicators and satisfaction to KAs. Lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.

2) Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.

3) Proactive for troubleshooting, escalate customer’s pain point and resolve the issues within timeline.

4) Maintain good relationship with customer and related department.

5) Participate for customer related activities; sales, CS, billing, legal, operation, pricing, debt collection etc

6) Update SOPs regularly and share best practices sharing with team members.

7) Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.

Requirements

1) Customer-oriented, responsible, positive and pro-active

2) Min. 3 years’ experience in after sales support for KAs of logistic industry. Ability to successfully drive problem solving as a priority

3) Have good data analysis skills and customer service awareness; Have good communication

4) Bachelor degree and relevant work experience. Priority will be given to those with background in international freight logistics and overseas warehouse supply chain services;

5) Priority will be given to candidate who is able to start immediately.

6) Proficient in Microsoft Office.

7) Be fluent in Mandarin and English writing and oral speaking.

Your Career

You will be tasked with bringing the benefits of Cortex (a next-gen AI-powered security operations platform) to customers. Your portfolio includes Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), Cortex Xpanse (Attack Surface Management), and Cortex XSIAM (Extended Security Intelligence and Automation Management).

As a key member of the sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with pre-sales engineers to drive growth for our Endpoint, Behavioral Analytics, and SOC security solutions. You will take ownership of growing the Cortex business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the Cortex business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive Cortex business

• Facilitate communication on strategic and tactical issues facing our clients and partners

• Maintain continuity and up-to-date knowledge of industry trends and technical developments that affect target markets

• Develop market strategies and goals for customers across the Cortex portfolio; understand the strategies, goals, and objectives of accounts

• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process

• Domestic travel and possible international travel as necessary

Requirements

• Dip holder (technical area)
• Problem solving skills
• Experience in negotiating with suppliers, sourcing new suppliers
• Experience in commodity strategy and management for maching and sheet metal
• Experience in New Product Introduction
• Quote analysis

Responsibilities

• Develop preferred suppliers for cost, capacity, quality and response to RFQ
• Drive cost reduction for respective commodities through supply base consolidation and negotiation
• Create and drive contract with key suppliers
• Drive materials lead-time reduction to meet with Customers’ expectations
• Supplier ramp up plan and highlight any potential supply chain challenges in a timely manner
• Coordinate and communicate new project Engineering Change Order implementation effectively to avoid/minimize any E&O exposure
• Provide technical support/advice to buyers, suppliers as well as customers
• Follow up on new vendor set-up and supply price is set-up LN systems before order placement by buyers
• Cost, lead-time, MOQ & NRE analysis on suppliers’ quotation. Make supplier recommendation to quote team
• End-of-Life management
• New Supplier survey & audit
• Source and recommend suppliers for business need

Responsibilities:

• Develop and implement business and sales strategies to drive revenue growth in the precious metals industry and adjacent industries.
• Identify and develop new business opportunities, including expanding the company's client base and market reach.
• Build and maintain strong relationships with key clients and partners.
• Lead and motivate a team of sales representatives to achieve sales targets and objectives.
• Analyze market trends, customer needs, and competitor activities to identify business opportunities.
• Collaborate with internal teams to ensure successful project implementation and customer satisfaction.
• Prepare and present sales proposals, contracts, and presentations to clients.
• Monitor sales performance and provide regular reports to management.
• Stay updated on industry developments and emerging trends in precious metals and adjacent industries.
• Conduct market research and develop strategies to penetrate new markets.

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 5 years of experience in business development, sales, or related role, preferably in the precious metals or adjacent industries.
• Knowledge of precious metals market and adjacent industries.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with key stakeholders.
• Entrepreneurial mindset and strategic thinking.
• Ability to work under pressure and meet deadlines.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

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