Hello from Maker Lab! Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to deliver bespoke solutions at speed and at scale. Our APAC and EMEA based cross-functional teams support client projects with strategy, ideation and execution across social media, data analytics, events, paid media, content and CRM.

Senior Growth Marketing Specialist

12 months fixed-term contract

As the Senior Growth Marketing Specialist, you'll be working with the APAC division of one of the largest video-sharing platforms with a growing community of video creators and consumers. Your work is instrumental in identifying opportunities to develop the Creator Community in the region, and will result in more Creators considering video-sharing as a platform for growing their audience and expressing their creativity. 

You’re someone with an experimentation mindset and will be leading growth marketing initiatives to accelerate creator growth and retention in key markets. Working closely with product marketing managers, data scientists, strategists and experts, you will be evolving our approaches and providing growth hacks and solutions to transform the business.

Role:

• Develop acquisition and retention strategies to drive product adoption and growth via our own and operated platforms (e.g. in-app notifications, email)
• Analyze marketing and product funnels to identify opportunities and build audience segmentation, to drive step-changes in creator and revenue growth
• Define marketing channel mix and use lifecycle marketing principles to create personalized and engaging experiences for creators 
• Design and execute campaign strategy by working closely with agency partners and internal stakeholders to develop creatives and content 
• Generate and structure plans to execute on projects, manage project priorities and allocation of resources within the project 
• Monitor and analyze key metrics and KPIs for growth and lifecycle marketing campaigns, such as product adoption rate, open rate, click-through rate, conversion rate, retention rate, churn rate, etc
• Collaborate with global, regional, local and cross-functional teams to design growth experiments and A/B testing initiatives, leveraging user feedback and behavioral data to inform iterative improvements and optimize the product-market fit. 

• Stay informed about, communicate, and apply new or current trends and best practices in digital marketing and analytics

Minimum qualifications:

• Bachelor's degree or above, 5+ years of professional experience with at least 2-3 years of experience in growth, performance or lifecycle marketing strategy 
• Strong understanding of growth concepts, user journey optimization and experimentation frameworks with hands-on experience of developing marketing campaigns based on personas and segmentation cohorts
• Creative expertise, understanding of creative strategy and production process
• Understand of attribution of marketing data (e.g. multi-touch attribution, cannibalization optimization, marginal efficiency, etc)
• Strong project management, ability to work across project teams on several projects at once, and previous experience working with agencies
• Sensitive to data with strong analytical skills, maintains curiosity and self-motivation, excellent communication skills, ability to cope with work pressure, have top-level awareness and ability to pinpoint and overcome challenges

Preferred qualifications:

• 2+ years of experience in technological industry or deep understanding of the technological landscape
• Some knowledge of programming languages (e.g. SQL) and  markup language (i.e. HTML)
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

• Experience with marketing automation and CRM platforms, deep understanding of marketing measurement and revenue models (e.g. LTV, ROI etc)
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platform, its creators and identify opportunities to celebrate the creator community

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

We’re now looking for a Sales Ops Specialist to join our APAC team. 

Role Purpose:

This role helps executes the post-sale, order to cash process for the Omdia & Wards Intelligence businesses. This includes ensuring accurate sales contracts and successful handover to downstream delivery teams for invoicing and fulfillment. It is also a primary responsibility to promptly and accurately resolve amendments and queries. e Sales Enablement & CRM team concentrates on the systems and technologies the sales team uses and identifies information

 

Areas of Responsibility & Accountability

•Manages the sales order approval process for an agreed area of responsibility:

•Rejects orders that do not adhere to business rules/authority framework

•Escalates queries to compliance

•Ensures orders adhere to data standards

•Ensures all orders meet criteria for successful processing on SAP

•Provides support to sales staff to ensure thorough understanding of the business requirements

•Monitors orders that are between sales and fulfilled to ensure all orders are dealt with in a timely manner

•Ensures processed orders are correct and meet the high standards required to ensure the best customer experience

•Follows agreed regular best practice duties including under/over payments, overdue payments, on hold orders, updating of SFDC status

•Works with SSC and BI sales and central teams in a positive manner to resolve issues in a pragmatic and timely fashion

•Communicates of changes to process and business rules to ensure understanding by co-workers and other teams

•Highlights any practices that are not aligned to the standard process and identify issues that affect the customer experience

Company Profile

Porsche Asia Pacific Pte Ltd commenced operations on October 1st, 2001 and was founded to give Porsche closer ties with Asia Pacific markets that are becoming increasingly important. Porsche Asia Pacific supports the operation of importers and dealers in 13 countries: Brunei, Cambodia, French Polynesia, Indonesia, Malaysia, Mongolia, New Caledonia, New Zealand, the Philippines, Singapore, Sri Lanka, Thailand and Vietnam.

Tasks

• Take charge of the Singapore wholesale process and lead interaction with Singapore Customs
• Manage Singapore importer sales reporting & analysis and support importer/dealer meetings
• Handle the regional order and logistics operations in close collaboration with Porsche headquarters and independent importer markets in the Asia Pacific region
• Assist Head of Region in regional market management and events

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
• 2-3 years of working experience in Automotive
• Preferably knowledge of Singapore Customs processes
• A team player with excellent communication and interpersonal skills

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. This can only be achieved by having dedicated people with curious minds. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent challenges. Making the world a better place. Every day.

Who are you?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers, Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

We are currently seeking a highly experienced and motivated Implementation senior sales engineer to join our reputable team. This role primarily focuses on driving the implementation of our HVAC, Refrigeration, and general industry solutions within the territories of Malaysia and Singapore. The primary objectives of this position encompass securing and expanding our business presence in these regions, as well as assisting our valued customers in optimizing their production processes and achieving their sustainability objectives.
 

Job Description

• Effectively manage the entire sales process, from initial customer approach, presentation, negotiation, secure the delivery and payment.

• Collaborate closely with consultants, designers, and clients to understand their specific needs and requirements related to HVAC, Refrigeration, and general industry applications.

• Conduct thorough assessments and analysis of the clients' current systems and operations.

• Develop and present comprehensive solutions that align with clients' objectives, focusing on energy efficiency, cost-effectiveness, and sustainability.

• Provide expert guidance and technical support, ensuring seamless integration and efficient operation of our solutions.

• Collaborate with cross-functional teams to coordinate project timelines and deliverables.

• Conduct customer seminar and sales presentation for clients to enhance their understanding of our products and technologies.

• Continuously monitor industry trends, technological advancements, and regulatory requirements to stay up to date on best practices and ensure compliance.

What You Know

• A bachelor’s degree in engineering or a related field.

• Proven experience in implementing HVAC, Refrigeration, and general industry solutions, within the Malaysia and Singapore markets, at minimum 4-5 years.

• In-depth knowledge of energy optimization strategies and sustainable practices.

• Exceptional communication skills, both verbal and written, with the ability to effectively liaise with clients and internal stakeholders.

• Demonstrated problem-solving abilities and analytical thinking.

• High proficiency in relevant software tools and technologies.

• Willingness to travel extensively for customer visits in Singapore and Malaysia.

 Preferred Qualifications:

 While not required, the following qualifications would be viewed positively:

• Professional certifications related to HVAC, Refrigeration, or sustainable energy implementation.

• Experience working with high-profile clients in HVAC or semiconductor sectors.

What is in it for you

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

We are now looking to hire a Senior Sales Executive to lead the charge in driving sales growth across the APAC region. You must have a proven track record in leading sophisticated and consultative sales to enterprise clients within the Wealth Management industry. Leveraging our existing client base and your professional network you will be engaging with executives from private banks, wealth managers and Asset Managers.

Key Responsibilities:

• Develop, enhance, and leverage relationships with key executive decision-makers across the specified region.
• Foster collaborative partnerships with prospective clients, ensuring mutually beneficial outcomes.
• Manage complex sales cycles, maintaining exceptional standards from lead generation to contract negotiation.
• Craft and execute a sales strategy to advance penetration of Evooq platforms into major institutions.
• Collaborate with colleagues throughout the Evooq organization.
• Incorporate customer insights, motivations, and product interests to deliver compelling client presentations.
• Act as a key stakeholder in the ongoing development of the Evooq business, providing valuable feedback and insights to the leadership team.
• Build and celebrate our clients' success.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Razer.com seeking a talented Digital Marketing Associate {Email Marketing Specialist) to join our dynamic team. If you are passionate about developing and executing email marketing strategies to drive acquisition, retention, and revenue for Razer, we want to hear from you. As an Email Marketing Specialist, you will play a key role in shaping our email and CRM marketing efforts.

• Develop, implement, and optimize end-to-end email marketing strategies to achieve business objectives.

• Support all email marketing activities pertaining to new product launches and campaigns - strong collaboration with key stakeholders and product owners on requirements, development, approvals, execution and post campaign reporting

• Content creation - Create compelling and engaging email content, and collaborate with design team and copy writers on execution and delivery

• Conduct audience segmentation and targeting to deliver personalized and relevant email experiences.

• Conduct A/B testing on various elements of email campaigns to improve key performance indicators.

• Implement marketing automation processes/CRM journeys and continuously optimize campaigns for maximum effectiveness.

• Report and analyze email campaign performance metrics, providing insights and recommendations for improvement based on data-driven decisions.

• Ensure all email campaigns comply with relevant regulations and industry best practices.

• Manage & maintain the email marketing calendar, ensuring effective scheduling to drive traffic and conversions.

Pre-Requisites :

• Bachelor's degree in Marketing, Communications, or a related field.

• Proven experience in email marketing, with a track record of successful campaign execution or a fast learner with strong interest

• Proficiency in email marketing platforms and tools.

• Comfortable with managing data pipelines and customer segmentations for CRM targeting

• Strong analytical skills and ability to derive insights from data.

• Excellent written communication and copywriting skills.

• Familiarity with HTML and CSS for email template customization.

• Ability to collaborate effectively with cross-functional teams.

• Ability to adapt to a fast-paced and dynamic work environment.

• Innovative mindset for creating engaging and impactful email content.

• Comfortable working across various languages, and multiple language proficiency is a plus

Are you game?

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable, and easy to use to empower athletes at all skill levels to analyze and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused, and rapidly growing. We are continuously looking for very driven team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

We are seeking an IT Specialist to be part of our global team responsible for managing policies and procedures.

Key Responsibilities:

• Monitoring and configuration of WAN & LAN connections and devices
• Monitoring firewall logs and maintaining backups
• Managing of Microsoft 365 accounts & licenses, specializing in Cloud environment
• Experience in mobile device management
• Responsible for all hardware & software assets, IT inventory and licenses
• Troubleshoot, install and deployment of workstations (desktops/laptops)
• Applying information security procedures and practices to IT infrastructure
• Providing Level 1 and 2 support to service desk operations
• Deploying and configuring existing and new business processes
  

Skills & Qualifications:

• Minimum 1-3 years of relevant working experience
• Creative, solution-oriented, open to innovations, constantly following technology
• Sound understanding of network and internet access such as WAN & LAN, TCP/IP, SSL, firewalls and VPNs
• Experience with MacOS/iPadOS/iOS devices and Linux OS devices such as Ubuntu is an added advantage
• Familiar with Microsoft 365 administration
• Experience in setup/configuration of antivirus & anti-spam applications
• Experience with backup process and tools
• Working knowledge of requirements of ISO 27001 & PDPA
• Familiar with business process management & corporate IT procedures
• Able to work independently as the sole point of support for a team of 80 employees

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Being a part of the Lifestyle Division, this is a global role that is responsible for developing and driving the go-to-market (GTM) strategy for Razer's Lifestyle Product. This role will work at the forefront of gaming and lifestyle where they converge.

• Develop the product GTM plan and strategy of our product portfolio that will drive impact and grow market share 
• Lead and drive GTM activities with internal and external stakeholder teams, to create communications on our product that will resonate with and engage our target audience
• Spearhead the ideation and execution of impactful marketing events
• Drive sales initiatives with the regional teams that generate revenue streams and increase market share 
• Identify and collaborate with brand partners to enhance brand reputation and expand the reach of consumer segments
• Oversee the end-to-end product lifecycle, ensuring timely launches and effective inventory management

Pre-Requisites :

• Bachelor’s degree in Marketing or Business with minimally 1-2 years’ of experience in product marketing
• Experience in successfully launching and managing lifestyle or gaming-related products
• Creative, strategic, proactive, and execution-drive, with the ability to translate data and insights into strategy and action plans
• Exceptional team player with the capability to contribute to a high-performing team
• Strong stakeholder management skills and excellent presentation, written and verbal communications skills. Proficiency in conveying conceptually and tactically - including strategy, planning, data insights, and execution details
• Self-starter and ability to work independently and thrive in a dynamic, fast-paced environment
• Familiarity with the gaming and lifestyle industry trends

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Global Marketing Specialist is responsible for the development, execution, and monitoring of marketing campaigns and activations from global-level, and regional-level supporting local country marketers to drive brand engagement and revenue opportunities from targeted customer segments. The specialist is required to work closely with Razer Gold Global and Regional Marketing teams, Creative Design, Content Managers, Product, Engineering and Operations team to ensure timely and quality delivery.

• Marketing ownership of projects - driving end user demand generation from user acquisition and revenue growth to reporting efficiency and effectiveness of marketing programs and spend
• Identify, document, and propose market and gamers requirements, and innovations through frequent engagements with global and regional stakeholders.
• Develop go-to-market plans with compelling and unique ideation to grow Razer Gold customer base and spend
• Conduct competitive benchmarking and product comparison to ensure products are relevant to the market and feature-sets are comparable to others
• Responsible for developing, implementing and managing global activities such as promotions and product launches
• Developing and implementing communication strategy with Razer global marketing and content teams for press social and community engagements
• Work with product and business development team to develop and manage product literature, presentation, and sales enablement materials for Business teams
• Prepare all necessary documents, legal requirements and brand approvals required for marketing activities
• Assist to oversee other areas of marketing such as social media management when required to ensure business continuity for Razer Gold
• Support the Global marketing team with EDM planning and execution

Pre-Requisites :

• Minimally 3-5 years of product marketing, marketing communications or GTM (go-to-market) marketing experience in the consumer payments, e-commerce or gaming industry
• Minimum of a Bachelor’s Degree in Marketing, Communications or related field
• Attention to detail, be open minded to challenge the status quo, and work with a rapidly changing environment whilst inspiring excellence from every stakeholder, including business partners.
• Extensive experience in end-to-end marketing program and campaigns management
• Experience with data tracking and reporting tools such as Google Analytics and Microsoft Power BI
• Experience with Facebook, Instagram, and Google advertising (Google Search Ads, Google Display Network)
• Strong self-starter, excellent interpersonal skills, and demonstrated ability to interact with business partners as well as management and peers
• Self-motivated and a passion for mobile and PC games
• Team player, and also able to work independently
• Able to work under pressure and tight deadlines
• Experience in the gaming industry is an added advantage.

Are you game?

Primary Objective:

As a Mortgage Specialist, your primary role is to guide clients through the mortgage loan process, from application to closing. You'll evaluate clients' financial situations, assess their mortgage needs, and recommend suitable loan options. You'll collaborate with credit underwriters and processors to expedite loan approvals and resolve any issues that may arise during the application process. Building and maintaining relationships with clients and real estate agents are crucial for success. Strong communication, analytical skills, and a thorough understanding of mortgage products and regulations are essential.

 

Key Responsibilities:

• Acquire new local mortgage through different channels or referrals.
• Utilise a combination of the Bank's branch network, tele-consulting and referrals to meet and exceed individual sales targets
• Build lasting relationships with real estate agencies, developers, solicitors and own personal network to generate referrals for the bank’s shelf of mortgage products.
• Participate in sales and marketing activities that are organised by bank or business partners to develop business and foster relationship.
• Provide sound mortgage advisory upheld by high standards of before and after sales services.
• Create opportunities to cross sell as well as to source for high networth individual to be onboarded.
• Apply diligence and integrity to ensure proper advisory procedures and meticulous documentation in compliance with the Bank's internal policies, business processes and regulatory requirement.
• Any other responsibilities/tasks as assigned by the Management from time to time.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today! This position within Client Onboarding & Lifecycle Management is primarily responsible for the banks' client on-boarding, continued AML/CFT monitoring and reviews. The successful candidate is expected to maintain high and consistent standards in accordance to the AML/CFT Procedures within the bank. In addition, the successful candidate may also be assigned other compliance/risk management relevant tasks, assignments or projects. Client on-boarding and Due Diligence Ensure thorough, timely and quality review new client onboarding requests including account approval. Advise front office and other colleagues within the team on client onboarding matters including deficiencies in KYC information and documentation for onboarding. Perform independent and thorough review, including KYC/AML/Tax risk identification, plausibility checks as well as corroboration of clients Source of Wealth and Source of Funds. Review and approve new business relationships with Independent Asset Managers, Referral Intermediaries, and counter parties. Collaborate with key stakeholders involved in the process, Relationship Managers, Team Heads, Market heads, Compliance and other colleagues within the bank to ensure seamless on-boarding. Train team members as well as colleagues from front office on matters pertaining to KYC AML. Assist team lead / functional head on tasks related to client onboarding as well as post client onboarding including acting as a deputy as and when delegated. Assist to response queries, clarifications resulting from internal, external, statutory or regulatory audit Identify gaps and implement controls including system and process enhancement that are fit for purpose and to address current and future requirements in a rapidly changing regulatory environment and an evolving AML landscape, in line with industry best practices. Client Reviews Conduct reviews of existing clients to ensure their biodata remains updated Handle the alerts arising from the periodic screening of the bank's customer database Conduct periodic reviews of KYC and CDD information of existing relationships including but not limited to higher risk relationships and financial intermediaries. Identifies and investigate a suspicious activity, prospect or client and make necessary recommendations to senior management to file the appropriate suspicious transaction reports to CAD and MAS/ HKMA. Investigation of suspicious transactions surfaced during periodic review. Liaise with relationship managers / business compliance managers for issues and deficiencies identified during review. Update and implement periodic review processes. Guide team members or relationship managers in conducting the periodic review. General Support Front Line Risk and Control on the matters that are assigned from time to time in line with overall priorities of the bank. Collaborate with other colleagues within the bank to drive and assists remediation and other projects as and when required. Prepare Management information reports based on agreed requirements. Organize meetings with Front Office and focus group training to align front office practices with current procedures. Qualifications Minimum 7 years of experience in AML/KYC under a risk and control function in a private banking environment. Understanding nuances of the China market and proficiency in Chinese language are desirable as this role will handle clients in the China market. Knowledgeable and sensitive to the risks (PEP, Sanctions, reputational risks) and suspicious activities typical of private banking clients. Knowledge of regulations including MAS, HKMA and other intergovernmental / non-governmental organization such as FATF / Wolfsberg. Client onboarding approval experience in HK and / or SG in PB industry (SoW/SoF, client risk assessment, purpose of accounts). University degree in Accountancy, Finance, Business Administration or equivalent, or higher education. Preferred skills Strong understanding of AML/CFT framework and the regulatory environment and its applicability to Private Banking clients in the areas of onboarding, on-going client reviews and transaction monitoring. Familiar with MS Excel, MS Word, MS PowerPoint and other office automation tools.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today! GENERAL DESCRIPTION This position within the Chief Operating Office - Business Risk Management team partners with the stakeholders to ensure seamless integration of operational risk management framework in Front Office, Investment Solutions and REsearch processes by reviewing, providing support, advisory and input on the required controls. In addition, the team is the liaison for internal and external reviews, and ensuring timely reporting and closure of outstanding items, while actively promoting general operational risk and information risk awareness among all staff. This role reports to the Head of COO Business Risk Management - Risk & Control, which is part of the Chief Operating Office("COO") unit, with an objective to consolidate and lead the risk and control framework for Front Office, Investment Solutions and Research. MAIN DUTIES Strengthen operational risk management governance and framework in first line of defence. Supports the Front Office, Investment Solutions and Research stakeholders to manage their operational risks in a structured, systematic and consistent manner. Provide guidance and advice to FO, ISG, CIO stakeholders on all compliance & regulatory related matters, including but not limited to AML/CFT policy and procedural changes, cross border marketing guidelines, adherence to sales and suitability policies and procedures, fraud prevention policy and procedures etc. Conduct deep dives of operational losses ("events") to determine sequence of events, control weaknesses, and develop preventive action plans. Analysis of operational risk data to identify areas of risk and ensure past mitigation efforts are having the desired effect. Promote general operational risk awareness among staff, as well as support and provide advisory on operational risk related matters to the Business Units Lead, support, coordinate interactions and timely response with Group Audit, and other internal/ external reviewers Lead, support business process related risk projects Qualifications WORK EXPERIENCE REQUIREMENTS Minimum 5 years of experience working in a financial institution with minimum 3 years of management of operational risk and/or business risk in private banking. Good knowledge of banking products and operations preferred. Proficient in Microsoft Office Applications. VBA coding skills or data visualization tools preferred Strong communication, presentation and interpersonal skills to facilitate interactions and able to maintain strong relationships with stakeholders. Ability to prioritize and work effectively in a rapidly changing environment with the capacity to proactively anticipate, identify, prevent and resolve issues.